Hjlm`keWLDj
®
]nr`v`ke `k tnj m`e`tlh lej
w`tn Ius`kjss Le`h`ty
WLDj® Goursj ” Lttjkm`ke tn`s goursj e`vjs stumjkts
lggjss to tnj WLDj Le`h`st jxla lkm rjhltjm
prjplrlt`ok altjr`lhs.
:.<
RYOT@MJM IP
© Wglhjm Le`hj, @kg.
Ujhgoaj to tnj goursj!
Alcj tnj Aost od
Pour
P
our Hjlrk`ke
Hjlrk`ke
Lggjss tnj WLDj
WLDj Goaauk`ty Rhltdora
Rhltdora
Alkej your ajaijr prohj, lggjss v`mjos lkm trl`k`ke rjsourgjs, fo`k
Goaauk`t`js od Rrlgt`gj, lkm aorj.
Rrjplrj Poursjhd
Lggjss your hjlrk`ke phlk djltur`ke your m`e`tlh worciooc, stumy altjr`lhs, lkm
gjrt`glt`ok prlgt`gj tjst
Ijgoaj l Gjrt`jm WLDj Rrodjss`oklh
Ejt gjrt`jm to vlh`mltj your ckowhjmej, jxplkm your prodjss`oklh glpli`h`t`js, lkm
opjk tnj moor to kjw glrjjr opportuk`t`js.
Lggjss WLDj
WLDj Goktjkt lkm
lkm ]oohs
]oohs
Lggjss prodjss`oklh mjvjhopajkt rjsourgjs
rjsourgjs lkm your trl`kjr jklihjajkt phlk to
tjlgn WLDj `kstrugtor-hjm goursjs.
Gohhliorltj w`tn Pour ]jla
Gnoosj droa nukmrjms od gohhliorlt`ok tjaphltjs to jls`hy sjt up jvjkts h`cj R@
Rhlkk`ke lkm worc `k rjlh t`aj w`tn your tjla lkm otnjrs”lhh w`tn WLDj Gohhliorltj.
Wnowglsj WLDj Grjmjkt`lhs
M`sphly your m`e`tlh ilmej to proaotj your WLDj glpli`h`t`js lkm prog`jkg`js
tnrouenout your glrjjr
glrjjr..
goaauk`ty.sglhjmle`hj.goa
N`mmjk ]op`g ]`thj]jxt
N`mmjk ]op`g ]`thj]jxt
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]lihj od Goktjkts
Rr`vlgy Kot`gj.........................
Kot`gj.......................................
..............................
.............................
.........................
...........................
.....................Rlej
......Rlej <<
Goursj @ktromugt`ok.......................
@ktromugt`ok....................................
.........................
...........................
...........................
...........................
..................Rlej
...Rlej <9
Hjssok <6 ]nr`v`ke
]nr `v`ke `k tnj M`e`tlh Lej w`tn Ius`kjss Le`h`ty..............................
Le`h`ty.................................Rlej
...Rlej <=
Hjssok 96 Ijgoa`ke l Hjlk-Le`hj
Hjlk -Le`hj Hjlmjr...............................
Hjlmjr..............................................
...........................Rlej
............Rlej 77
Hjssok 76
7 6 Jstlih`sn`ke ]jla lkm
l km ]jgnk`glh Le`h`ty.................
Le`h`ty..............................
...........................Rlej
..............Rlej >>
Hjssok =6 Iu`hm`ke
Iu `hm`ke Wohut`oks w`tn Le`hj Rromugt Mjh`vjry................................
Mjh`vjry...................................Rlej
...Rlej <2<
< 2<
Hjssok :6 Jxphor`ke Hjlk Rortdoh`o Alklejajkt........
Alklejajkt......................
...........................
.........................Rlej
............Rlej <4<
Hjssok 46 Hjlm`ke
H jlm`ke tnj Gnlkej........................
Gnlkej......................................
...........................
...........................
........................Rlej
..........Rlej <>:
< >:
Hjssok 56 Rrlgt`g`ke WLDj............................
WLDj..........................................
.............................
.............................
.........................Rlej
...........Rlej <0 =
WLDj Ehosslry...........................
Ehosslry..........................................
...........................
.........................
...........................
...........................
...................Rlej
......Rlej 92<
Rr`vlgy Kot`gj
Pour klaj, goaplky lkm jal`h lmmrjss w`hh ij snlrjm w`tn Wglhjm Le`hj, @kg. dor
goursj duhd`hhajkt, `kghum`ke tjst`ke lkm gjrt`d`glt`ok. Pour `kdoralt`ok w`hh ij usjm `k
lggormlkgj w`tn tnj Wglhjm Le`hj pr`vlgy poh`gy lvl`hlihj lt
nttps6//www.sglhjmle`hj.goa/pr`vlgy-poh`gy/.
Rlej <<
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs
e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm rjhltjm prjplrlt`ok altjr`lhs.
:.<
© Wglhjm Le`hj. @kg.
Hoe`st`gs
▶
Goursj ajjt`ke t`ajs
▶
Irjlcs
▶
Dlg`h`t`js
▶
]jgnkohoey rjqu`rjajkts
▶
Uorc`ke lerjjajkts
9
© Wglhjm Le`hj. @kg.
Rlej <9
Murlt`ok
:
▶
Wtjp <6 @ktromugj yoursjhd to your
eroup
▶
Wtjp 96 Wnlrj soajtn`ke you ckow
liout WLDj lkm tnj rohj od tnj
Hjlk-Le`hj hjlmjr
7
© Wglhjm Le`hj. @kg.
Goursj outh`kj
▶
Hjssok <6 ]nr`v`ke `k tnj M`e`tlh Lej w`tn Ius`kjss Le`h`ty
▶
Hjssok 96 Ijgoa`ke l Hjlk-Le`hj Hjlmjr
▶
Hjssok 76 Jstlih`sn`ke ]jla lkm ]jgnk`glh Le`h`ty
▶
Hjssok =6 Iu`hm`ke Wohut`oks w`tn Le`hj Rromugt Mjh`vjry
▶
Hjssok :6 Jxphor`ke Hjlk Rortdoh`o Alklejajkt
▶
Hjssok 46 Hjlm`ke tnj Gnlkej
▶
Hjssok 56 Rrlgt`g`ke WLDj
=
© Wglhjm Le`hj. @kg.
Rlej <7
Murlt`ok
:
▶
Wtjp <6 Yjv`jw tnj goursj outh`kj
▶
Wtjp 96 Rhlgj l mot ok tnj top`gs tnlt lrj aost rjhjvlkt
rjhjvlkt to you.
you. Pou nlvj tnrjj
tnrjj
votjs `k totlh.
© Wglhjm Le`hj. @kg.
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs stumjkts lggjss
lggjss
to tnj WLDj® Le`h`st jxla lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
Rlej <=
<.< ]nr`v`ke `k tnj m`e`tlh
lej
<.9 WLDj ls lk opjrlt`ke
systja dor Ius`kjss Le`h`ty
<.7 ]nj Wjvjk Gorj
Goapjtjkg`js od Ius`kjss
Le`h`ty
5
© Wglhjm Le`hj. @kg.
Hjlrk`ke oifjgt`vjs
Lt tnj jkm
jkm od tn`s hjssok, you snouhm
snouhm ij lihj to6
▶
Mjsgr`ij wnlt
wnlt `s kjgjsslry to tnr`vj
tnr`vj `k tnj m`e`tlh lej
▶
Yjgoek`zj
Yjgoek`z
j WLDj ls lk opjrlt`ke systja
systja dor Ius`kjss Le`h`ty
▶
Wuaalr`zj tnj sjvjk
sjvjk gorj
gorj goapjtjkg`js
goapjtjkg`js od Ius`kjss
Ius`kjss Le`h`ty
>
© Wglhjm Le`hj. @kg.
Rlej <:
<.< ]nr`v`ke `k tnj m`e`tlh lej
0
© Wglhjm Le`hj. @kg.
]nosj wno alstjr hlrej-sglhj sodtwlrj
mjh`vjry w`hh mjd`kj tnj jgokoa`g
hlkmsglpj od tnj 9<st gjktury.
” A`
A`c
c
© Wglhjm Le`hj. @kg.
Rlej <4
Cjrst
Cjr
stjk
jk
D`vj tjgnkohoe`glh rjvohut`oks
@kstlhhlt`ok Rjr`om
]ur
urk`
k`ke
ke Ro
Ro`k
`ktt
<507-<>2<
<55<
@kmustr`lh
Yjvohut`ok
Glklh Alk`l (ZC)
Erjlt Ir`t`sn Hjlp
<>=>-<>:2
<>90
Lej od Wtjla &
Yl`hwlys
Yl`hwly Alk`l (ZC)
Lej od Wtjjh &
Njlvy Jke`kjjr`ke
]nj T`gtor`lk Iooa
<>02-<>0:
<>5:
Ijhhj Jpoquj (Juropj)
Rroerjss`vj Jrl (ZWL)
Hokmok dukmjm ehoilh alrcjt
`kdrlstrugturj iu`hm-up
<090-<0=7
<02>
Lej od O`h &
Alss Rromugt`ok
]nj Yolr`ke ]wjkt`js
Rost-Ulr Eohmjk Lej
9222-?
<05<
Lej od Wodtwlrj &
M`e`tlh
Mjph
Mj
phoy
oyaj
ajkt
kt Rj
Rjr`
r`om
om
Motgoa lkm `ktjrkjt alk`l3
Ehoilh d`klkgj lkm nous`ke iuiihjs
?
Lmlptjm droa ]jgnkohoe`glh Yjvohut`oks lkm D`klkg`lh Glp`tlh, Glrhotl Rjrjz
© Wglhjm Le`hj. @kg.
Rromugt`ok glp`tlh dohhows d`klkg`lh glp`tlh
▶ @kstlhhlt`ok Rjr`om
‗ Kjw tjgnkohoey
tjgnkohoey lkm
lkm d`klkg`lh
d`klkg`lh glp`tlh goai`kj
goai`kj to
grjltj l „Glair`lk jxphos`ok‐ od kjw alrcjt jktrlkts, m`srupt`ke jkt`rj
`kmustr`js droa tnj prjv`ous lej
‗ Jx`st`ke ius`kjssj
ius`kjssjs
s j`tnjr alstjr tnj kjw tjgnkohoey
tjgnkohoey or
mjgh`kj lkm ijgoaj rjh`gs od tnj hlst lej
▶ ]urk`ke Ro`kt
▶ Mjphoyajkt Rjr`om
‗ Rromugt`o
Rromugt`ok
k glp`tlh od tnj kjw
kjw tjgnkohoe`glh
tjgnkohoe`glh e`lkts
e`lkts
stlrt to tlcj ovjr
@kstlhhlt`ok Rjr`om
]ur
urk`
k`ke
ke Ro
Ro`k
`ktt
9222-?
<05<
Lej od Wodtwlrj &
M`e`tlh
Mjph
Mj
phoy
oyaj
ajkt
kt Rj
Rjr`
r`om
om
Motgoa lkm `ktjrkjt alk`l3
Ehoilh d`klkgj lkm nous`ke iuiihjs
© Wglhjm Le`hj. @kg.
Rlej <5
?
Unlt stlej lrj wj `k?
▶
"IAU Eroup‐s GJO jxpjgts tnlt `k tnj`r duturj aorj tnlk nlhd od `ts rjsjlrgn lkm
mjvjhopajkt stldd
stldd w`hh ij sodtwlrj mjvjhopjrs."
mjvjhopjrs." (A`c Cjrstjk, Rrofjgt to Rromugt)
▶
]nj alrcjt glp od ]jshl
]jshl ($=4=I alrcjt glp, $9=I
$ 9=I rjvjkuj) kow jxgjjms tnj
alrcjt glp od Dorm ($77I alrcjt glp, $<:4I rjvjkuj) lt l <=6< vlhuj rlt`o
(Kovjaijr 9292)
▶
Lpphj `s kow tnj i`eejst wltgnalcjr `k tnj worhm (@kvjstopjm`l 92<0)
© Wglhjm Le`hj. @kg.
Goapjt`ke `k tnj lej od sodtwlrj
]nj proihja `s kot w`tn our orelk`zlt`oks rjlh`z`ke tnlt
tnjy kjjm to trlksdora3 tnj proihja `s tnlt orelk`zlt`oks
lrj us`ke alklejr`lh drlajworcs lkm `kdrlstrugturj
aomjhs droa plst rjvohut`oks to alklej tnj`r
ius`kjssjs `k tn`s okj.
A`c
c Cjr
Cjrstj
stjk
k
”A`
© Wglhjm Le`hj. @kg.
Rlej <>
Yjtn`kc`ke tnj orelk`zlt`ok
]nj worhm `s kow gnlke`ke lt l rltj lt wn`gn tnj
ils`g systjas, strugturjs, lkm guhturjs iu`ht ovjr
tnj plst gjktury glkkot cjjp up w`tn tnj
mjalkms ij`ke phlgjm ok tnja.
”Fonk
R. Cottjr
© Wglhjm Le`hj. @kg.
Uj stlrtjm w`tn l kjtworc
Gustoajr
Gjktr`g`ty
© Wglhjm Le`hj. @kg.
Rlej <0
Uj lmmjm n`jrlrgny dor stli`h`ty lkm jxjgut`ok
© Wglhjm Le`hj. @kg.
Eujss wnlt nlppjks?
<>
© Wglhjm Le`hj. @kg.
Rlej 92
]nj sohut`ok `s kot to trlsn wnlt wj ckow lkm
stlrt ovjr iut `kstjlm to rj`ktromugj l sjgokm
systja”okj wn`gn wouhm ij dla`h`lr to aost
suggjssduh jktrjprjkjurs.
” Fonk R. Cottjr
© Wglhjm Le`hj. @kg.
Uj kjjm l mulh opjrlt`ke systja dor Ius`kjss Le`h`ty
Jdd`g`jkgy lkm stli`h`ty
Gustoajr
Gjktr`g`ty
Wpjjm od `kkovlt`ok
92
© Wglhjm Le`hj. @kg.
Rlej 9<
Lkm wj nlvj fust sugn lk opjrlt`ke systja lt our d`kejrt`ps
Tlhuj Wtrjla kjtworc
Dukgt`oklh n`jrlrgny
9<
© Wglhjm Le`hj. @kg.
<.9 WLDj ls lk opjrlt`ke systja dor
Ius`kjss Le`h`ty
99
© Wglhjm Le`hj. @kg.
Rlej 99
Jvjry ius`kjss `s l sodtwlrj ius`kjss kow.
Lgn`jv`k
Lgn
`jv`ke
e l stl
stltj
tj od
od Ius`kjss Le`h`ty ajlks
tnlt tnj jkt`rj orelk`zlt`ok”kot
orelk`zlt`ok”kot fust
mjvjhopajkt”`s jkelejm `k gokt`kulhhy lkm
prolgt`vjhy mjh`vjr`ke `kkovlt`vj ius`kjss
sohut`oks dlstjr tnlk tnj goapjt`t`ok.
”Mjlk Hjdd`kewjhh, Grjltor od WLDj
© Wglhjm Le`hj. @kg.
Ius`kjss Le`h`ty rjqu`rjs
tjgnk`glhh le`h`ty lkm
tjgnk`gl
l ius`kjss-hjvjh goaa`tajkt
to promugt lkm Tlhuj Wtrjla
tn`kc`ke.
Lkm `t rjqu`rjs tnlt jvjryokj
`kvohvjm `k mjh`vjr`ke
ius`kjss sohut`oks usjs Hjlk
lkm Le`hj prlgt`gjs.
9=
© Wglhjm Le`hj. @kg.
Rlej 97
WLDj® : dor Hjlk Jktjrpr`sjs `s l
ckowhjmej ilsj od provjk,
`ktjerltjm pr`kg`phjs, prlgt`gjs,
lkm goapjtjkg`js dor lgn`jv`ke
Ius`kjss Le`h`ty iy `aphjajkt`ke
Hjlk, Le`hj, lkm MjvOps lt sglhj.
9:
© Wglhjm Le`hj. @kg.
Uny WLDj?
WLDj‐s ius`kjss ijkjd`ts lrj mjr`vjm m`rjgthy droa glsj stum`js wr`ttjk iy WLDj gustoajrs.
gustoajrs.
72%
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aorj aot`vltjm
japhoyjjs
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promugt`v`ty
94
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Rlej 9=
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Dour gokd`eurlt`oks prov`mj tnj r`ent sohut`ok dor jlgn Jktjrpr`sj.
Ltà 922 pjssols
95
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WLDj6 Yoots,
Yoots, plst,
plst, prjsjkt,
prjsjkt, lkm duturj
WLDj 7.2
WLDj <.2
W L Dj 9 .2
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WLDj =
.:
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Rlej 9:
<.7 ]nj Wjvjk Gorj Goapjtjkg`js
od Ius`kjss Le`h`ty
90
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]nj Wjvjk Gorj Goapjtjkg`js od Ius`kjss Le`h`ty
72
© Wglhjm Le`hj. @kg.
Rlej 94
]jla lkm]jla
]jgnk`glh
lkm Le`h`ty
]jgnk`glh Le`h`ty
▶
N`en-pjrdora`ke, gross-dukgt`oklh Le`hj ]jlas
▶
]jlas od ius`kjss lkm tjgnk`glh tjlas iu`hm Wohut`oks
▶
\ulh`ty ius`kjss Wohut`oks mjh`ent Gustoajrs
7<
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]jla lkmLe`hj
]jgnk`glh
Le`h`ty
Rromugt
Mjh`vjry
▶
]nj Gustoajr
Gustoajr `s tnj gjktjr od your promugt strltjey
strltjey
▶
Mjgouphj tnj rjhjlsj od vlhuj droa tnj mjvjhopajkt glmjkgj
▶
Gokt`kuoushy jxphorj, `ktjerltj, mjphoy, lkm rjhjlsj
79
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Rlej 95
]jla lkmJktjrpr`sj
]jgnk`glh Le`h`ty
Wohut`ok Mjh`vjry
▶
Lpphy Hjlk
Hjlk systja jke`kjjr`k
jke`kjjr`ke
e prlgt`gjs
prlgt`gjs to iu`hm
iu`hm rjlhhy i`e
i`e systjas
▶
Goorm`kltj lkm lh`ek tnj duhh supphy gnl`k
▶
Gokt`kuj to jknlkgj vlhuj ldtjr rjhjlsj
77
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]jla lkmHjlk
]jgnk`glh
Le`h`tyAlklejajkt
Rortdoh`o
▶
Lh`ek strltjey
strltjey,, dukm`ke,
dukm`ke, lkm
jxjgut`ok
▶
Opt`a`zj opjrlt`oks lgross tnj
portdoh`o
▶
H`entwj`ent eovjrklkgj japowjrs
mjgjktrlh`zjm mjg`s`ok-alc`ke
7=
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Rlej 9>
]jla lkmOrelk`zlt`oklh
]jgnk`glh Le`h`tyLe`h`ty
▶
Grjltj lk jktjrpr`sj-w`mj, Hjlk-Le`hj a`kmsjt
▶
Alp lkm gokt`kuoushy `aprovj ius`kjss progjssjs
▶
Yjspokm qu`gchy to opportuk`t`js lkm tnrjlts
7:
© Wglhjm Le`hj. @kg.
]jla lkmGokt`kuous
]jgnk`glh Le`h`ty
Hjlrk`ke Guhturj
▶
Jvjryokj `k tnj orelk`zlt`ok hjlrks lkm erows toejtnjr
▶
Jxphorlt`ok lkm grjlt`v`ty lrj plrt od tnj orelk`zlt`ok's MKL
▶
Gokt`kuoushy `aprov`ke Wohut`oks, sjrv`gjs, lkm progjssjs `s jvjryokj's
rjspoks`i`h`ty
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Rlej 90
]jla lkmHjlk-Le`hj
]jgnk`glh Le`h`ty
Hjlmjrsn`p
▶
@ksp`rj otnjrs iy aomjh`ke mjs`rjm ijnlv`ors
▶
Lh`ek a`kmsjt,
a`kmsjt, worms,
worms, lkm lgt`oks
lgt`oks to Hjlk-Le`hj vlhujs lkm
lkm pr`kg`phjs
pr`kg`phjs
▶
Lgt`vjhy hjlm tnj gnlkej
gnlkej lkm
lkm eu`mj otnjrs
otnjrs to tnj kjw wly
wly od worc`ke
worc`ke
75
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]nj alklejajkt gnlhhjkej
@t `s kot jkouen tnlt alklejajkt goaa`t tnjasjhvjs to qulh`ty lkm
promugt`v`ty,, tnjy aust ckow wnlt `t `s tnjy aust mo.
promugt`v`ty
Wugn l rjspoks`i`h`ty glkkot ij mjhjeltjm.
”U. Jmwlrms Mja`ke
… lkm `d you glk‐t goaj, sjkm ko okj‑
”U. Jmwlrms Mja`ke, T`ekjttj droa Out od tnj Gr`s`s
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Rlej 72
Ajlsurj lkm Erow towlrm Ius`kjs
Ius`kjs Le`h`t
Le`h`ty
y
Ajlsurj lkm Erow `s tnj wly jlgn
Ius`kjss Le`h`ty Lssjssajkt
portdoh`o
tnj`r
proerjsstnj`r
proerjss
towlrm
Ius`kjssjvlhultjs
Le`h`ty lkm
mjtjra`kjs
kjxt `aprovjajkt stjps6
<.
Grjltj l n`en-hjvjh suaalry us`ke
tnj Ius`kjss Le`h`ty lssjssajkt
9.
Eo mjjpjr w`tn tnj Wjvjk Gorj
Goapjtjkgy lssjssajkts
7.
Lklhyzj rjsuhts lkm `mjkt`dy
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Hjssok rjv`jw
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▶
Mjsgr`ijm wnlt `s kjgjsslry to
tnr`vj `k tnj m`e`tlh lej
▶
Yjgoek`zjm WLDj ls lk
opjrlt`ke systja dor Ius`kjss
Le`h`ty
▶
Jxphorjm tnj sjvjk gorj
goapjtjkg`js od Ius`kjss Le`h`ty
Wglhjm Le`hj Drlajworc Yjlm`kes6
WLDj dor Hjlk Jktjrpr`sjs, Ius`kjss Le`h`ty,
Le`h`ty, lkm
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Rlej 7<
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej 79
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e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
Lk orelk`zlt`ok‐s
orelk`zlt`ok‐
alklejrs,
jxjgut`vjs,
lkm sotnjr
hjlmjrs
lrj rjspoks`ihj dor tnj
lmopt`ok, suggjss, lkm
okeo`ke `aprovjajkt od
Hjlk-Le`hj mjvjhopajkt lkm
tnj goapjtjkg`js tnlt hjlm to
Ius`kjss Le`h`ty. Okhy tnjy
nlvj tnj lutnor`ty to gnlkej
lkm gokt`kuoushy `aprovj tnj
systjas tnlt eovjrk now
worc `s pjrdorajm.
© Wglhjm Le`hj. @kg.
Rlej 77
9.< ]nj Hjlk-Le`hj
A`kmsjt
9.9 Hjlk lkm Le`hj lt sglhj
w`tn tnj WLDj Rr`kg`phjs
7
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Hjlrk`ke oifjgt`vjs
Lt tnj jkm
jkm od tn`s hjssok you
you snouhm ij lihj to6
to6
▶
Jairlgj tnj Hjlk-Le`hj A`kmsjt
▶
Lpphy tnj
tnj WLDj Hjlk-Le`hj
Hjlk-Le`hj Rr`kg`phjs
=
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Rlej 7=
9.< ]nj Hjlk-Le`hj A`kmsjt
:
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Jxjaph`dy`ke WLDj gorj vlhujs
Lh`ekajkt
]rlksplrjkgy
▶
Goaauk`gltj tnj a`ss`ok, v`s`ok, lkm strltjey
▶
T`sulh`zj lhh rjhjvlkt worc
▶
Rrov`mj ir`jd`kes lkm plrt`g`pltj `k R@ Rhlkk`ke
▶
]lcj owkjrsn`p lkm rjspoks`i`h`ty dor jrrors
▶
Rlrt`g`pltj `k ilgchoe rjv`jw lkm prjplrlt`ok
▶
Lma`t your owk a`stlcjs
▶
Orelk`zj lroukm Tlh
Tlhuj
uj Wtrjlas
▶
▶
Gokstlkthy gnjgc dor ukmjrstlkm`ke
Wupport otnjrs wno lgckowhjmej lkm hjlrk droa
tnj`r a`stlcjs”kjvjr puk`sn tnj ajssjkejr
Iu`ht-`k \ulh`ty
Rroerla Jxjgut`ok
▶
Yjdusj to lggjpt how-qulh`ty worc
▶
Rlrt`g`pltj ls lk lgt`vj Ius`kjss Owkjr
▶
Wupport `kvjstajkts `k tjgnk`glh mjit rjmugt`ok
▶
▶
Jksurj Z^, lrgn`tjgturj, opjrlt`oks, sjgur`ty,
goaph`lkgj, lkm otnjrs lrj plrt od tnj dhow od
worc
Gjhjirltj n`en qulh`ty lkm prjm`gtlihy mjh`vjrjm
R@s
▶
Leerjss`vjhy rjaovj `apjm`ajkts lkm
mjaot`vltors
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Rlej 7:
Murlt`ok
:
▶
Wtjp <6 @km`v`mulhhy gnoosj okj od
WLDj‐s dour gorj vlhujs6 Lh`ekajkt,
]rlksplrjkgy,, Iu`ht-@k
]rlksplrjkgy
Iu`ht -@k \ulh`ty, or
Rroerla Jxjgut`ok
▶
Wtjp 96 @k your eroup, m`sguss now
you glk jxjaph`dy tnlt gorj vlhuj `k
your orelk`zlt`ok
▶
Wtjp 76 Ur`tj mowk okj jxlaphj `k
tnj Lgt`ok Rhlk `k your worciooc
GLHJM LE@HJ'
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< ----------------
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Wtjp 9
➝
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Rrjg`sjhy spjg`dy vlhuj
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ø
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Wtrjla dor jlgn promugt
Gustoajr
ø
Alcj vlhuj dhow w`tnout
`ktjrrupt`oks
ø
Hjt tnj Gustoajr puhh
vlhuj droa tnj promugjr
ø
Rursuj pjrdjgt`ok
Hjlk ]n`kc`ke6 Ilk`sn Ulstj lkm Grjltj
Ujlhtn `k your Goopjrlt`ok, Flajs Uoalgc
lj
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lkm M©lWkg`lh
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Tlhuj
Lgn`jvj tnj snortjst
snortjst sustl`klihj
sustl`klihj hjlm
hjlm
t`aj w`tn6
▶
▶
]nj ijst qulh`ty lkm vlhuj to
pjophj lkm sog`jty
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Rlej 70
Yjspjgt dor pjophj lkm guhturj
▶
Ejkjrlt`vj guhturj
▶
Rjophj mo lhh tnj worc
▶
Pour Gustoajr `s wnojvjr
goksuajs your worc
▶
Iu`hm hoke-tjra plrtkjrsn`ps ilsjm
ok trust
▶
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gnlkej tnj orelk`zlt`ok
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Dhow
▶
Opt`a`zj sustl`klihj vlhuj
mjh`vjry
▶
Iu`hm
Iu`h
m `k qul
qulh`ty
h`ty
▶
Zkmjrstlkm, jxpho`t, lkm alklej
vlr`li`h`ty
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Aovj droa profjgts to promugts
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Rlej =2
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▶
@kkovlt`vj pjophj
▶
Rrov`mj t`aj lkm splgj dor
`kkovlt`ok
▶
Eo sjj
▶
Jxpjr`ajktlt`ok lkm djjmilgc
▶
@kkovlt`ok r`pt`mjs
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R`vot w`tnout ajrgy or eu`ht
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Yjhjkthjss `aprovjajkt
▶
L gokstlkt sjksj od mlkejr
▶
Opt`a`zj tnj wnohj
▶
Rroihja-sohv`ke guhturj
▶
Ilsj `aprovjajkts ok dlgts
▶
Yjdhjgt lt cjy A`hjstokjs
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▶
Hjlm iy jxlaphj
▶
Lmopt l erowtn a`kmsjt
a`kmsjt
▶
Jxjaph`dy tnj vlhujs lkm
pr`kg`phjs od Hjlk-Le`hj lkm WLDj
▶
Mjvjhop pjophj
▶
Hjlm tnj gnlkej
▶
Dostjr psygnohoe`glh sldjty
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Murlt`ok
:
▶
Wtjp <6 Lssjss wnjrj
wnjrj your
your tjla stlkms
stlkms `k jairlg`ke
jairlg`ke l Hjlk a`kmsjt.
a`kmsjt.
▶
Wtjp 96 M`sguss tnj rjsuhts od tnj sjhd-lssjssajkt. Mo you nlvj s`a`hlr how
or n`en sgorjs?
(how)
(n`en)
Tlhuj mjh`vjry
Yjspjgt dor pjophj lkm guhturj
Dhow
@kkovlt`ok
Yjhjkthjss `aprovjajkt
Hjlmjrsn`p
© Wglhjm Le`hj. @kg.
<4
Rlej =9
Lssjss`ke l Hjlk A`kmsjt
Kotjs
Rlej =7
▶
Wtjp <6 Wjhjgt okj od tnj howjst sgorjs
`k tnj lssjssajkt.
▶
Wtjp 96 Irl`kstora okj to tnrjj lgt`oks
you gouhm tlcj to `aprovj tn`s lrjl.
▶
Wtjp 76 Wnlrj your `mjls w`tn your
eroup. E`vj lkm rjgj`vj gokstrugt`vj
sueejst`oks ok now tnj `mjls oddjrjm
glk `aprovj tnj a`kmsjt sgorjs.
▶
Wtjp =6 Ur`tj mowk okj `mjl `k your
Lgt`ok Rhlk
Rhlk lkm ij prjplrjm to
to snlrj.
GLHJM LE@HJ'
WGLHJM LE@HJ'
© Wglhjm Le`hj. @kg.
Rrjplrj
Wnlrj
:
7
<5
Rlej ==
Lgt`ok RHlk
@aprov`ke tnj Hjlk -Le`hj
A`kmsjt
Rlej =:
]nj Le`hj Alk`djsto
Uj lrj ukgovjr`ke ijttjr wlys od mjvjhop`ke sodtwlrj iy mo`ke `t lkm njhp`ke otnjrs mo `t.
]nrouen tn`s worc wj nlvj goaj to vlhuj6
@km`v`mulhs lkm `ktjrlgt`oks ovjr progjssjs lkm toohs
Uorc`ke sodtwlrj ovjr goaprjnjks`vj moguajktlt`ok
Gustoajr gohhliorlt`ok ovjr goktrlgt kjeot`lt`ok
Yjspokm`ke to gnlkej ovjr dohhow`ke l phlk
]nlt `s, wn`hj tnjrj `s vlhuj `k tnj `tjas ok tnj r`ent, wj vlhuj tnj `tjas ok tnj hjdt aorj.
nttps6//le`hjalk`djsto.ore/
© Wglhjm Le`hj. @kg.
<>
Rlej =4
]nj Le`hj Alk`djsto pr`kg`phjs
<.
Our n`enjst pr`or`ty `s to slt`sdy tnj gustoajr tnrouen jlrhy lkm gokt`kuous
mjh`vjry od vlhulihj sodtwlrj.
9.
Ujhgoaj gnlke`ke rjqu`rjajkts, jvjk hltj `k mjvjhopajkt. Le`hj progjssjs
nlrkjss gnlkej dor tnj gustoajr's goapjt`t`vj lmvlktlej.
7.
Mjh`vjr worc`ke sodtwlrj drjqujkthy, droa l gouphj od wjjcs to l gouphj od
aoktns, w`tn l prjdjrjkgj dor tnj snortjr t`ajsglhj.
=.
Ius`kjss pjophj lkm mjvjhopjrs aust worc toejtnjr ml`hy tnrouenout tnj
profjgt.
© Wglhjm Le`hj. @kg.
<0
]nj Le`hj Alk`djsto pr`kg`phjs
:.
Iu`hm profjgts lroukm aot`vltjm `km`v`mulhs. E`vj tnja tnj jkv`rokajkt lkm
support tnjy kjjm, lkm trust tnja to ejt tnj foi mokj.
4.
]nj aost jdd`g`jkt lkm jddjgt`vj ajtnom od gokvjy`ke `kdoralt`ok to lkm w`tn`k
l mjvjhopajkt tjla `s dlgj-to-dlgj gokvjrslt`ok.
5.
Uorc`ke sodtwlrj `s tnj pr`alry ajlsurj od proerjss.
>.
Le`hj progjssjs
progjssjs proaotj
proaotj sustl`klihj
sustl`klihj mjvjhopajkt
mjvjhopajkt.. ]nj spoksors
spoksors,, mjvjhopjrs,
mjvjhopjrs,
lkm usjrs snouhm ij lihj to al`ktl`k l gokstlkt plgj `kmjd`k`tjhy.
© Wglhjm Le`hj. @kg.
92
Rlej =5
]nj Le`hj Alk`djsto pr`kg`phjs
Gokt`kuous lttjkt`ok to tjgnk`glh jxgjhhjkgj lkm eoom mjs`ek jknlkgjs
0.
le`h`ty.
<2. W`aph`g`ty”tnj
<<. ]nj
lrt od alx`a`z`ke tnj laoukt od worc kot mokj”`s jssjkt`lh.
ijst lrgn`tjgturjs, rjqu`rjajkts, lkm mjs`eks jajrej droa sjhd-
orelk`z`ke tjlas.
<9.
Lt rjeuhlr
rjeuhlr `ktjrvlhs,
`ktjrvlhs, tnj tjla
tjla rjdhjgts ok now to
to ijgoaj aorj jddjgt`vj,
jddjgt`vj, tnjk
tnjk
tukjs lkm lmfusts `ts ijnlv`or lggorm`kehy.
© Wglhjm Le`hj. @kg.
▶
Wtjp <6 Yjv`jw tnj pr`kg`phjs ijn`km tnj Le`hj Alk`djsto
▶
Wtjp 96 Wjhjgt okj pr`kg`phj pjr eroup
▶
Wtjp 76 Gltjeor`zj ls6
9<
‗ Uorcs ls `s
‗ Kot lpph`glihj
‗ Yjqu`rjs rjtn`kc`ke dor sglhj
▶
Wtjp =6 Wnlrj your d`km`kes w`tn tnj ghlss
© Wglhjm Le`hj. @kg.
99
Rlej =>
]nj Rr`kg`phjs od tnj Le`hj Alk`djsto
<. Our n`enjst
n`enjst pr`or`ty
pr`or`ty `s to slt`sdy
slt`sdy tnj gustoajr
gustoajr tnrouen
tnrouen jlrhy
jlrhy lkm gokt`ku
gokt`kuous
ous mjh`
mjh`vjry
vjry od
vlhulihj sodtwlrj.
9. Ujhgoaj
Ujhgoaj gnlke`ke
gnlke`ke rjqu`rjajk
rjqu`rjajkts,
ts, jvjk hltj
hltj `k mjvjhopajkt
mjvjhopajkt.. Le`hj progj
progjssjs
ssjs nlrkjss
nlrkjss
gnlkej dor tnj gustoajr‐s goapjt`t`vj lmvlktlej.
7. Mjh`vjr worc`ke
worc`ke sodtwl
sodtwlrj
rj drjqujkthy
drjqujkthy,, droa l gouphj
gouphj od wjjcs to l gouphj
gouphj od aokt
aoktns,
ns, w`tn l
prjdjrjkgj dor tnj snortjr t`ajsglhj.
=. Ius`kjss
Ius`kjss pjophj
pjophj lkm mjvjhopjrs
mjvjhopjrs aust
aust worc toejtnjr
toejtnjr ml`hy
ml`hy tnrou
tnrouenou
enoutt tnj profjgt.
profjgt.
:. Iu`hm profjgt
profjgtss lroukm aot`vlt
aot`vltjm
jm `km`v`mulhs.
`km`v`mulhs. E`vj tnja tnj jkv`rokajk
jkv`rokajktt lkm support
support tnjy
kjjm, lkm trust tnja to ejt tnj foi
f oi mokj.
4. ]nj aost
aost jdd`g`jkt
jdd`g`jkt lkm jddjgt`vj
jddjgt`vj ajtnom
ajtnom od gokvjy`ke
gokvjy`ke `kdoralt`
`kdoralt`ok
ok to lkm w`tn`k
w`tn`k l
mjvjhopajkt tjla `s dlgj-to-dlgj gokvjrslt`ok.
5. Uorc`ke
Uorc`ke sodtwlrj
sodtwlrj `s
`s tnj
tnj pr`alry
pr`alry ajlsurj
ajlsurj od proerjss
proerjss..
>. Le`hj progjssjs
progjssjs proaotj
proaotj sustl`k
sustl`klihj
lihj mjvjhopajk
mjvjhopajkt.
t. ]nj spoksors,
spoksors, mjvjhopjr
mjvjhopjrs,
s, lkm usjrs
snouhm ij lihj to al`ktl`k l gokstlkt plgj `kmjd`k`tjhy.
0. Gokt`kuo
Gokt`kuous
us lttjkt`ok
lttjkt`ok to tjgnk`gl
tjgnk`glhh jxgjhhjkgj
jxgjhhjkgj lkm eoom mjs`ek
mjs`ek jknlkgj
jknlkgjss le`h`ty.
<2.
<2. W`
W`ap
aph`
h`g`
g`ty
ty ‗ tnj lrt od alx`a`z`ke tnj laoukt od worc kot mokj ‗ `s jssjkt`lh.
<<. ]nj ijst lrgn`tjgturjs, rjqu`rjajkts, lkm
lkm mjs`eks jajrej droa sjhd-orelk`z`ke tjlas.
<9. Lt rjeuhlr `ktjrvlhs, tnj tjla rjdhjgts ok now to i
ijgoaj
jgoaj aorj jddjgt`vj, tnjk tukjs lkm
lmfusts `ts ijnlv`or lggorm`kehy
Wourgj6 Rr`kg`phjs ijn`km tnj Le`hj Alk`djsto6 nttps6//le`hjalk`djsto.ore/pr`kg`phjs.ntah
Rlej =0
Le`hj Alk`djsto Rr`kg`phjs lt Wglhj
Rr`kg`phjs
Uorcs Kot
Yjqu`rjs
ls `s
Lpph`glihj rjtn`kc`ke lt sglhj
<. Our n`enjst
n`enjst pr`or`t
pr`or`tyy `s to sl
slt`sd
t`sdyy tnj gus
gustoaj
toajrr tnrouen
tnrouen jlrhy
jlrhy lkm
gokt`kuous mjh`vjry od vlhulihj sodtwlrj.



9. Ujhgoaj
Ujhgoaj gnlke`
gnlke`ke
ke rjqu`rj
rjqu`rjajkt
ajkts,
s, jvjk
jvjk hltj `k mjvjho
mjvjhopajk
pajkt.
t.
Le`hj progjssjs nlrkjss gnlkej dor tnj gustoajr's
goapjt`t`vj lmvlktlej.



7. Mjh`vjr
Mjh`vjr worc`ke
worc`ke sodtw
sodtwlrj
lrj drjq
drjqujkt
ujkthy,
hy, droa l gouphj
gouphj od wjjcs
wjjcs to
l gouphj od aoktns, w`tn l prjdjrjkgj dor tnj snortjr t`ajsglhj.



=. Ius`kjss
Ius`kjss pjophj
pjophj lkm mjvjhop
mjvjhopjrs
jrs aust
aust worc
worc toejtnj
toejtnjrr ml`hy
ml`hy
tnrouenout tnj profjgt.



:. Iu`hm profj
profjgts
gts lr
lroukm
oukm aot`vl
aot`vltjm
tjm `km`v`m
`km`v`mulhs
ulhs.. E`vj tnja tnj
tnj
jkv`rokajktt lkm support tnjy kjjm, lkm trust tnja to ejt
jkv`rokajk
tnj foi mokj.



4. ]nj aost jdg`jkt lkm jddjgt`vj ajtnom od gokvjy`ke
`kdoralt`ok to lkm w`tn`k l mjvjhopajkt tjla `s dlgj-todlgj gokvjrslt`ok.



5. Uorc`ke
Uorc`ke sodtwlrj
sodtwlrj `s tnj pr`alry
pr`alry ajlsu
ajlsurj
rj od
od proerjss.
proerjss.



>. Le`hj
Le`hj progjssj
progjssjss proaotj
proaotj sustl`
sustl`klihj
klihj mjvjhopaj
mjvjhopajkt.
kt. ]nj
spoksors, mjvjhopjrs, lkm
lkm usjrs snouhm ij lihj to al`ktl`k l
gokstlkt plgj `kmjk`tjhy.









<<. ]nj ijst lrgn`tjgturjs,
lrgn`tjgturjs, rrjqu`rja
jqu`rjajkts,
jkts, lkm mjs`eks jajrej
jajrej droa
sjhd-orelk`z`ke tjlas.



<9. Lt rjeuhlr `ktjrvlhs, tnj tjla rjjgts ok now to ijgoaj aorj
jddjgt`vj, tnjk tukjs lkm lmfusts `ts ijnlv`or lggorm`kehy.



0. Gokt`kuou
Gokt`kuouss lttjkt`
lttjkt`ok
ok to tjgnk`g
tjgnk`glh
lh jxgjhh
jxgjhhjkgj
jkgj lkm
lkm eoom mjs`ek
mjs`ek
jknlkgjs le`h`ty.
<2. W`aph`g`ty”tnj
W`aph`g`ty”tnj lrt od alx`a`z`ke
alx`a`z`ke tnj laoukt od worc kot mokj”
mokj”
`s jssjkt`lh.
Kotjs
Rlej :2
9.9 Hjlk lkm Le`hj lt sglhj w`tn
tnj WLDj Rr`kg`phjs
97
© Wglhjm Le`hj. @kg.
WLDj Hjlk-Le`hj Rr`kg`phjs
#< ]lcj lk jgokoa`g v`jw
#9 Lpphy systjas tn`kc`ke
#7 Lssuaj vlr`li`h`ty3 prjsjrvj opt`oks
#= Iu`hm `kgrjajktlhhy w`tn dlst, `ktjerltjm hjlrk`ke gyghjs
#: Ilsj a`hjstokjs ok oifjgt`vj jvlhult`ok od worc`ke systjas
#4 T`sulh`zj lkm h`a`t U@R,
U@R, rjmugj iltgn s`zjs, lkm alklej qujuj hjketns
#5Lpphy glmjkgj, sykgnrok`zj w`tn gross-moal`k phlkk`ke
#> Zkhogc tnj `ktr`ks`g aot`vlt`ok od ckowhjmej worcjrs
#0 Mjgjktrlh`zj mjg`s`ok-alc`ke
#<2 Orelk`zj lroukm vlhuj
© Wglhjm Le`hj. @kg.
9=
Rlej :<
Uny dogus ok tnj pr`kg`phjs?
L goaaok
goaaok m`sjlsj
m`sjlsj tnlt lddh`gts
lddh`gts alklejajkt
alklejajkt tnj worhm ovjr `s tnj `aprjss`ok
`aprjss`ok tnlt ‘Our
‘Our
proihjas lrj m`ddjrjkt." ]njy
]njy lrj m`ddjrjkt
m`ddjrjkt to ij
ij surj, iut
iut tnj pr`kg`phjs
pr`kg`phjs tnlt w`hh njhp to
`aprovj tnj qulh`ty od promugts lkm sjrv`gjs lrj uk`vjrslh `k klturj.
”U. Jmwlrms Mja`ke
▶
L Hjlk-Le
Hjlk-Le`hj
`hj trlksdoralt`ok
trlksdoralt`ok w`hh mjh`vjr
mjh`vjr suistlkt`lh
suistlkt`lh ijkjd`ts
ijkjd`ts
▶
Nowjvjr, `t `s l s`ek`d`glkt gnlkej, lkm jvjry `aphjajktlt`ok `s m`ddjrjkt
▶
Hjlmjrs snouhm ukmjrstlkm wny tnj prlgt`gjs worc3 `t‐s plrt od 'ckow`ke wnlt `t `s
tnjy aust mo‐
▶
@d l prlgt`gj kjjms to gnlkej, ukmjrstlkm`ke tnj pr`kg`phjs w`hh lssurj tnj gnlkej
aovjs tnj Jktjrpr`sj `k tnj r`ent m`rjgt`ok
9:
© Wglhjm Le`hj. @kg.
#< ]
]lcj
lcj lk jgokoa`g v`jw
© Wglhjm Le`hj. @kg.
94
Rlej :9
Le`hj jgokoa`gs6 Mjh`vjr jlrhy lkm odtjk
Ultjrdlhh
Yjqu`rjajkts
Mjs`ek
@aphjajktlt`ok
Tjr`d`glt`ok
Moguajkts
Moguajkts
Zkvjr`d`jm Wystja
Wystja
@kgrjajktlh mjh`vjry
© Wglhjm Le`hj. @kg.
95
Mjh`vjr vlhuj `kgrjajktlhhy
© Wglhjm Le`hj. @kg.
9>
Rlej :7
Jlrhy mjh`vjry nls n`enjr vlhuj
90
© Wglhjm Le`hj. @kg.
▶
Wtjp <6 Goks`mjr tnlt your ilgchoe nls
tnrjj Djlturjs. Jlgn w`hh tlcj tnj jkt`rj
Djlturj L
Wtjp 96 Rhot tnj vlhuj mjh`vjry od sjr`lh lkm
s`auhtlkjous/plrlhhjh `aphjajktlt`ok
sgjklr`os dor mjh`vjr`ke tnj Djlturjs.
‗ KO]J6 Lssuaj 92% tlsc sw`tgn`ke
sw`tgn`ke ovjrnjlm
dor jlgn tjla ajaijr `k Wgjklr`o 96 Rlrlhhjh
mjh`vjry
‗ N@K]6 Rhot tnj sjr`lh glsj d`rst
:
9
Djlturj I
Djlturj G
]`aj
Wgjklr`o 96
Rlrlhhjh mjh`vjry
Djlturj L
Djlturj I
j
hu
l
T
Djlturj G
]`aj
© Wglhjm Le`hj. @kg.
Wnlrj
Wgjklr`o <6 Wjr`lh mjh`vjry
tjla okj
okj aoktn
aoktn to goaphjt
goaphjtj
j lkm mjh`vjrs
mjh`vjrs
okj uk`t od vlhuj.
▶
Rrjplrj
]`aj
72
Rlej :=
Lggjhjrltjm Tlhuj Mjh`vjry
@kstrugt`oks6 @k your eroups, m`sguss tnj erlpns dor tnj sjr`lh lkm plrlhhjh
lpprolgnjs. Ij prjplrjm
prjplrjm to m`sguss w`tn tnj ghlss. Goks`mjr tnjsj qujst`oks6
<. Dor tnj sjr`lh
sjr`lh lppr
lpprolgn,
olgn, wn`gn
wn`gn erlp
erlpn
n `s gorrj
gorrjgt?
gt?
9. Dor tnj plrlhhjh
plrlhhjh lp
lpprol
prolgn,
gn, wn`
wn`gn
gn erlpn `s go
gorrjgt
rrjgt??
7. Un`gn l
lppr
pprolgn
olgn w`
w`hh
hh mjh
mjh`vjr
`vjr aorj
aorj vlhuj?
Djlturj
<
Djlturj
9
Djlturj
7
]`aj
]`aj
]`aj
Rlrlhhjh Opt`ok L
Rlrlhhjh Opt`ok I
Rlrlhhjh Opt`ok G
j
u
h
l
T
j
hu
l
T
j
u
h
l
T
]`aj
Kotjs
j
u
h
l
T
j
hu
l
T
j
u
h
l
T
Wjr`lh Opt`ok G
Wjr`lh Opt`ok I
Wjr`lh Opt`ok L
]`aj
]`aj
Rlej ::
Wohut`ok jgokoa`g trlmj-odds
Zkmjrstlkm`ke trlmj-odd plrlajtjrs6
▶
Wjqujkgj fois dor alx`aua ijkjd`t
▶
Mo kot goks`mjr aokjy lhrjlmy spjkt
▶
Alcj jgokoa`g gno`gjs gokt`kuoushy
▶
Japowjr hoglh mjg`s`ok alc`ke
▶
Hjlm ]`aj
Rromugt Gost
Tlhuj
Mjvjhopajkt
Jxpjksj
@d you okhy qulkt`dy okj tn`ke,
qulkt`dy tnj gost od mjhly
Y`sc
7<
© Wglhjm Le`hj. @kg.
#9 Lpphy systjas tn`kc`ke
© Wglhjm Le`hj. @kg.
79
Rlej :4
L systja aust ij alklejm. @t w`hh kot
alklej `tsjhd.
Hjdt to tnjasjhvjs, goapokjkts ijgoaj
sjhd`sn, `kmjpjkmjkt prod`t gjktjrs lkm tnus
mjstroy tnj systja…
]nj sjgrjt `s goopjrlt`ok ijtwjjk goapokjkts
towlrm tnj l`a od tnj orelk`zlt`ok.
”U. Jmwlrms Mja`ke
77
© Wglhjm Le`hj. @kg.
Lttr`iutjs od systjas tn`kc`ke
]nj Wohut`ok lkm tnj Jktjrpr`sj lrj iotn
lddjgtjm iy tnj dohhow`ke6
▶
Opt`a`z`ke l goapokjkt mojs kot opt`a`zj
tnj systja
▶
Dor tnj systja to ijnlvj wjhh ls l systja,
l n`enjr-hjvjh ukmjrstlkm`ke od ijnlv`or
lkm lrgn`tjgturj `s rjqu`rjm
▶
]nj vlhuj od l systja plssjs tnrouen `ts
`ktjrgokkjgt`oks
▶
L systja glk jvohvj ko dlstjr tnlk `ts
showjst `ktjerlt`ok po`kt
© Wglhjm Le`hj. @kg.
]nj Wohut`ok `s l systja
]nj Jktjrpr`sj iu`hm`ke tnj
systja `s l systja too
7=
Rlej :5
Opt`a`zj tnj duhh Tlhuj Wtrjla
Lhh wj lrj mo`ke `s hooc`ke lt tnj t`ajh`kj droa wnjk tnj
tnj gustoajr
e`vjs us lk ormjr to wnjk wj gohhjgt tnj glsn. Lkm wj lrj
rjmug`ke tnj t`ajh`kj iy rjmug`ke tnj kok-vlhuj-lmmjm wlstjs.
”]l``
”]
l``gn`
gn` Onk
Onko
o
=Aost
proihjas w`tn your progjss w`hh surdlgj ls mjhlys
=Aost
od tnj t`aj spjkt ejtt`ke to alrcjt `s l rjsuht od tnjsj mjhlys
=Yjmug`ke
mjhlys `s tnj dlstjst wly to rjmugj t`aj to alrcjt
7:
© Wglhjm Le`hj. @kg.
Dogus ok tnj mjhlys!
Jal`h
supjrv`sor
Jal`h
tjgn hjlm
Lss`ek
mjvjhopjr
Wjkm to
vjr`d`glt`ok
Wjkm to
opjrlt`oks
< wjjc
9 wjjcs
9 wjjcs
< wjjc
< wjjc
Yjqujst
Lpprovj
]jgnk`glh
Lssjssajkt
Gomj & ]jst
Tjr`dy
Mjphoy
< nour
< nour
< nour
< nour
< nour
< nour
4 nours od vlhuj…
© Wglhjm Le`hj. @kg.
…mjh`vjrjm `k 5 wjjcs
74
Rlej :>
▶
Wtjp <6 @mjkt`dy tnrjj mjhlys droa your goktjxt lkm wr`tj tnja mowk.
▶
Wtjp 96 Ur`tj mowk wnlt you tn`kc a`ent ij soaj potjkt`lh glusjs dor tnj
mjhlys.
▶
Wtjp 76 Goks`mjr now systjas tn`kc`ke rjhltjs to d`km`ke poss`ihj sohut`oks dor
tnj mjhlys. Uno `s uht`altjhy rjspoks`ihj dor tnj opt`a`zlt`ok od tnj duhh Tlhuj
Wtrjla?
▶
Wtjp =6 Wnlrj your `ks`ents w`tn tnj ghlss.
© Wglhjm Le`hj. @kg.
75
Lssuaj vlr`li`h`ty3 prjsjrvj
#7 Lssuaj
prjsj rvj opt`oks
© Wglhjm Le`hj. @kg.
7>
Rlej :0
Mjvjhopajkt oggurs `k lk ukgjrtl`k worhm
Leerjss`vjhy jvlhultj lhtjrklt`vjs. Gokvjrej spjg`d`glt`oks lkm sohut`ok sjt.
▶
Pou glkkot poss`ihy ckow jvjrytn`ke lt tnj stlrt
▶
Yjqu`rjajkts aust ij dhjx`ihj to alcj jgokoa`g mjs`ek gno`gjs
▶
Mjs`eks aust ij dhjx`ihj to support gnlke`ke rjqu`rjajkts
▶
Rrjsjrvlt`ok od opt`oks `aprovjs jgokoa`g rjsuhts
”Lhhjk Ulrm
70
© Wglhjm Le`hj. @kg.
Lpphy l sjt-ilsjm lpprolgn
m
j
s
l
i
t
j
W
Auht`phj
mjs`ek
opt`oks
Hjlrk`ke po`kts
m
j
s
l
i
t
k
`
o
R
W`kehj
opt`ok
© Wglhjm Le`hj. @kg.
]`aj
^
]oo augn
au gn
to lmfust
=2
Rlej 42
#= Iu`hm `kgrjajktlhhy w`tn dlst, `ktjerltjm hjlrk`ke
gyghjs
=<
© Wglhjm Le`hj. @kg.
Lpphy dlst hjlrk`ke gyghjs
Dlst djjmilgc lggjhjrltjs ckowhjmej.
▶
@aprovjs hjlrk`ke jdd`g`jkgy iy
]nj `tjrlt`vj hjlrk`ke gyghj
mjgrjls`ke
lkm jddjgt tnj t`aj ijtwjjk lgt`ok
▶
Yjmugjs tnj gost od r`sc-tlc`ke iy
trukglt`ke uksuggjssduh pltns qu`gchy
▶
@s dlg`h`tltjm iy salhh iltgn s`zjs
▶
Yjqu`rjs `kgrjlsjm `kvjstajkt `k
mjvjhopajkt jkv`rokajkt
]nj snortjr tnj gyghjs, tnj dlstjr tnj
hjlrk`ke.
© Wglhjm Le`hj. @kg.
Rhlk
Mo
RMGL
Lmfust
Gnjgc
=9
Rlej 4<
@ktjerlt`ok po`kts goktroh promugt mjvjhopajkt
▶
@ktjerlt`ok po`kts lggjhjrltj
hjlrk`ke
▶
Mjvjhopajkt glk progjjm ko
dlstjr tnlk tnj showjst hjlrk`ke
hoop
▶
@aprovjajkt goajs tnrouen
sykgnrok`zlt`ok od mjs`ek hoops
lkm dlstjr hjlrk`ke gyghjs
© Wglhjm Le`hj. @kg.
=7
@ktjerlt`ok po`kts rjmugj r`sc
© Wglhjm Le`hj. @kg.
==
Rlej 49
#: Ilsj a`hjstokjs ok oifjgt`vj jvlhult`ok od
worc`ke systjas
© Wglhjm Le`hj. @kg.
=:
]nj proihja od pnlsj-eltj a`hjstokjs
]njrj wls `k dlgt ko gorrjhlt`ok ijtwjjk jx`t`ke pnlsj eltjs ok t`aj lkm profjgt
suggjss… tnj mltl sueejstjm
sueejstjm tnj `kvjrsj a`ent ij truj. ”Mlktlr Oostjrwlh, Hjlk
Algn`kj
▶
]njy dorgj mjs`ek mjg`s`oks too jlrhy3 tn`s jkgourlejs dlhsj-pos`t`vj djls`i`h`ty.
▶
]njy lssuaj l „po`kt‐ Wohut`ok jx`sts lkm glk ij iu`ht gorrjgthy tnj d`rst t`aj.
▶
]njy grjltj nuej iltgnjs lkm hoke qujujs, lkm tnjy gjktrlh`zj rjqu`rjajkts lkm
mjs`ek `k proerla alklejajkt.
© Wglhjm Le`hj. @kg.
=4
Rlej 47
]nj proihja od pnlsj-eltj a`hjstokjs
Rnlsj eltjs d`x rjqu`rjajkts lkm mjs`eks too jlrhy, alc`ke lmfustajkts too hltj
lkm gosthy ls kjw dlgts jajrej.
Yjqu`rjajkts Mjs`ek
goaphjtj
goaphjtj
Rhlkkjm
mjphoyajkt
Ro`kt
sohut`ok
Kot jkouen
t`aj to lmfust
Lgtulh sohut`ok
]rlgc`ke proerjss v`l trlm`t`oklh a`hjstokjs
mjhlys gr`t`glh hjlrk`ke po`kts ukt`h `t‐s too hltj.
=5
© Wglhjm Le`hj. @kg.
Lpphy oifjgt`vj A`hjstokjs
Rroerla @kgrjajkt (R@) Wystja Mjaos lrj orgnjstrltjm to mjh`vjr oifjgt`vj
proerjss, promugt, lkm progjss Ajtr`gs.
Rroerjss
Rromugt
Oifjgt`vjs
Djjmilgc
Rrogjss
Rromugt/Wohut`ok
Rjrdoralkgj
@aprovjajkt
Ilgchoe @tjas
Wystja Mjao
R@
© Wglhjm Le`hj. @kg.
R@
=>
Rlej 4=
@tjrltj to tnj opt`aua Wohut`ok
Oifjgt`vj
Oifjgt`v
j A`hjstokjs dlg`h`tltj hjlrk`ke lkm lhhow dor gokt`kuous,
gokt`kuous, gost-jd
gost-jddjgt`vj
djgt`vj
lmfustajkts towlrms lk opt`aua Wohut`ok.
Opt`aua
Wohut`ok
© Wglhjm Le`hj. @kg.
=0
#4 T`sulh`zj lkm h`a`t U@R,
U@R, rjmugj iltgn
i ltgn s`zjs, lkm
alklej qujuj hjketns
© Wglhjm Le`hj. @kg.
:2
Rlej 4:
Lk jxlaphj droa tnj d`jhm
Now `s tn`s tjla mo`ke? Now mo you ckow tnlt?
Kot Wtlrtjm
Mjvjhopajkt
Wtory
0
Wtory
<2
Lggjptjm
Wtory
7
Wtory
>
Wtory
5
Wtory
<<
]jst
Wtory
<
Wtory
9
Wtory
4
Wtory
=
Wtory
:
:<
© Wglhjm Le`hj. @kg.
T`sulh`zj to `kgrjlsj ukmjrstlkm`ke
Kow now mo you tn`kc tnjy lrj mo`ke?
Ujmkjsmly
]nursmly
Kot Wtlrtjm
Wtory
<2
Dr`mly
Aokmly
Wtory
5
]nursmly
]jst
Dr`mly
Aokmly
]ujsmly
Lggjptjm
Wtory
7
Wtory
>
Wtory
:
© Wglhjm Le`hj. @kg.
Ujmkjsmly
Mjvjhopajkt
Wtory
0
Wtory
<<
]ujsmly
]omly
Wtory
<
Wtory
9
Wtory
4
Wtory
=
:9
Rlej 44
M`sguss
>
▶
Wtjp <6 Yjdjrr`ke to tnj ]jla Iolrm
jxlaphj, m`sguss tnj jddjgt od l tnrjjstory U@R gokstrl`kt ok Mjvjhopajkt
lkm ]jst.
▶
Wtjp 96 Goks`mjr tn`s sgjklr`o6 Pou‐rj
l mjvjhopjr. Pou fust d`k`snjm Wtory 4.
Unlt wouhm you mo `d6
‗ ]njrj `s ko U@R gokstrl`kt
‗ ]nj tnrjj-Wtory U@R gokstrl`kt `s `k phlgj
▶
Wtjp 76 Un`gn sgjklr`o nls tnj n`enjst
tnrouenput?
© Wglhjm Le`hj. @kg.
:7
Yjmugj iltgn s`zj dor n`enjr prjm`gtli`h`ty
© Wglhjm Le`hj. @kg.
:=
Rlej 45
Murlt`ok
:
▶
Wtjp
<6 Grjltj
eroupsokj
od d`vj
pjophj
w`tnt`ajcjjpjr.
<2 go`ks
pjr eroup.
Mjs`ekltj
pjrsok
ls tnj
]nj rjal`k`ke dour pjophj w`hh ij progjss`ke tnj
go`ks.
▶
Wtjp 96 Rjrsok iy
iy pjrsok progjss jlgn
jlgn go`k.
▶
Wtjp 76 Rlss lhh go`ks lt tnj slaj t`aj to tnj kjxt
pjrsok, wno rjpjlts stjp two ukt`h lhh dour pjophj lrj
mokj
▶
Wtjp =6 ]nj t`ajcjjpjr stops
stops tnj t`ajr
t`ajr lkm rjgorms
rjgorms
tnj totlh t`aj
© Wglhjm Le`hj. @kg.
::
Murlt`ok
:
▶
Wtjp <6 Jksurj tnlt tnj t`ajcjjpjr `s rjlmy to stlrt
tnj t`ajr
▶
Wtjp 96 ]n`s t`aj, jlgn
jlgn pjrsok progjssjs
progjssjs okj go`k lt
l t`aj lkm `aajm`ltjhy plssjs jlgn go`k to tnj kjxt
pjrsok
▶
Wtjp 76 ]nj t`ajcjjpjr w`hh stop tnj t`ajr wnjk tnj
hlst pjrsok dh`ps tnj hlst go`k lkm rjgorms tnj rjsuht
© Wglhjm Le`hj. @kg.
:4
Rlej 4>
]nj `aportlkgj od salhh iltgnjs
▶
Hlrej iltgn s`zjs `kgrjlsj vlr`li`h`ty
▶
N`en ut`h`zlt`ok `kgrjlsjs vlr`li`h`ty
▶
Wjvjrj profjgt sh`pplej `s tnj aost
h`cjhy rjsuht
▶
Walhh iltgnjs eo tnrouen
tnj systja dlstjr w`tn
howjr vlr`li`h`ty
▶
]nj aost `aportlkt iltgn
`s tnj nlkmodd iltgn
:5
© Wglhjm Le`hj. @kg.
D`km`ke opt`alh iltgn s`zj
Opt`alh iltgn s`zj `s lk jxlaphj od l
Z-gurvj opt`a`zlt`ok.
▶
▶
▶
]otlh gosts lrj tnj sua od nohm`ke
gosts lkm trlkslgt`ok gosts
N`enjr trlkslgt`ok gosts alcj
opt`alh iltgn s`zj i`eejr
N`enjr nohm`ke gosts alcj iltgn
s`zj salhhjr
Opt`aua iltgn s`zj
(howjst totlh gost)
t
s
o
G
]otlh gost
Nohm`ke
gost
]rlkslgt`ok
gost
@tjas pjr iltgn
Rr`kg`phjs od Rromugt Mjvjhopajkt Dhow, Mok Yj`kjrtsjk
© Wglhjm Le`hj. @kg.
:>
Rlej 40
Yjmug`ke opt`alh iltgn s`zj
Yjmug`ke trlkslgt`ok gosts rjmugjs
totlh gosts lkm howjrs opt`aua iltgn
s`zj.
▶
Yjmug`ke iltgn s`zj6
‗ @kgrjlsjs prjm`gtli`h`ty
t
s
o
G
Opt`aua iltgn s`zj
(howjst totlh gost)
‗ Lggjhjrltjs djjmilgc
‗ Yjmugjs rjworc
‗ Howjrs gost
▶
Iltgn s`zj rjmugt`ok proilihy
]otlh gost
]rlkslgt`ok
gost
Nohm`ke
gost
@tjas pjr iltgn
Rr`kg`phjs od Rromugt Mjvjhopajkt Dhow, Mok Yj`kjrtsjk
slvjs tw`gj wnlt you wouhm tn`kc
© Wglhjm Le`hj. @kg.
:0
Murlt`ok
9
© Wglhjm Le`hj. @kg.
Rlej 52
Alklej qujuj hjketns
Jal`h droa l gh`jkt sjrv`gj orelk`zlt`ok6
Hoke qujujs6 Lhh ilm
Hokejr hjlm t`ajs
]nlkc you dor
goktlgt`ke us.
Uj lrj jxpjr`jkg`ke
`kgrjlsjm vohuajs lkm
lpohoe`zj `k lmvlkgj dor
tnj mjhly.
@kgrjlsjm r`sc
Hoke
qujujs
grjltj
Aorj vlr`li`h`ty
Howjr qulh`ty
Our eolh `s to goktlgt you
w`tn`k…
Hjss aot`vlt`ok
Rr`kg`phjs od Rromugt Mjvjhopajkt Dhow, Mok Yj`kjrtsjk
4<
© Wglhjm Le`hj. @kg.
Yjmugj qujuj hjketns
▶
Zkmjrstlkm H`tthj‐s Hlw
H
- Dlstjr progjss`ke t`aj mjgrjlsjs wl`t
- Wnortjr qujuj hjketns mjgrjlsj wl`t
▶
Goktroh wl`t t`ajs iy goktrohh`ke qujuj hjketns6
Uq 1
qy
Lvjrlej wl`t
wl`t t`aj 1 lvjrlej qujuj
qujuj hjketn
m`v`mjm iy lvjrlej progjss`ke rltj
- U@R h`a`ts, salhh iltgnjs, mjdjr goaa`tajkts
Jxlaphj ‗ E`vjk lk lvjrlej progjss`ke
progjss`ke spjjm od <2
Djlturjs pjr qulrtjr lkm l goaa`ttjm sjt od 72 Djlturjs, l
kjw Djlturj w`hh jxpjr`jkgj lk lpprox`altj wl`t t`aj od6
72 `tjas
1 7 \ulrtjrs
<2 `tjas/\ulrtjr
© Wglhjm Le`hj. @kg.
49
Rlej 5<
#5 Lpphy glmjkgj, sykgnrok`zj w`tn gross-moal`k
phlkk`ke
47
© Wglhjm Le`hj. @kg.
Glmjkgj lkm sykgnrok`zlt`ok
Wykgnrok`zlt`ok
Glmjkgj
▶
Gokvjrts ukprjm`gtlihj jvjkts `kto prjm`gtlihj
oggurrjkgjs lkm howjrs gost
▶
Glusjs auht`phj jvjkts to nlppjk s`auhtlkjoushy
▶
Dlg`h`tltjs gross-dukgt`oklh trlmj-odds
▶
Alcjs wl`t`ke t`ajs dor kjw worc prjm`gtlihj
▶
Rrov`mjs rout`kj mjpjkmjkgy alklejajkt
▶
Wupports rjeuhlr phlkk`ke lkm gross-dukgt`oklh
goorm`klt`ok
▶
Wupports duhh stja `ktjerlt`ok lkm lssjssajkt
▶
Rrov`mjs auht`phj djjmilgc pjrspjgt`vjs
▶
H`a`ts iltgn s`zjs to l s`kehj `ktjrvlh
▶
Goktrohs `kfjgt`ok od kjw worc
▶
Rrov`mjs sgnjmuhjm `ktjerlt`ok po`kts
Kotj66 Mjh`vjr`ke ok glmjkgj rjqu`rjs
Kotj
sgopj or glplg`ty alre`k
Kotj6 ]o worc jddjgt`vjhy, mjs`ek
Kotj6
gyghjs aust ij sykgnrok`zjm
© Wglhjm Le`hj. @kg.
4=
Rlej 59
Glmjkgj w`tnout sykgnrok`zlt`ok `s kot jkouen
© Wglhjm Le`hj. @kg.
4:
Wykgnrok`zj to lssurj mjh`vjry
© Wglhjm Le`hj. @kg.
44
Rlej 57
Goktroh vlr`li`h`ty w`tn phlkk`ke glmjkgj
Glmjkgj-ilsjm phlkk`ke h`a`ts vlr`li`h`ty to l s`kehj `ktjrvlh.
Yjlh`ty
Lgguauhltjm
mjv`lt`ok droa phlk
Rhlk
@kdrjqujkt
or okj-t`aj
phlkk`ke
Alx`aua mjv`lt`ok
droa phlk
Glmjkgj-ilsjm
phlkk`ke
45
© Wglhjm Le`hj. @kg.
Wykgnrok`zj w`tn gross-moal`k phlkk`ke
Duturj promugt mjvjhopajkt tlscs glk‐t ij prjmjtjra`kjm. M`str`iutj phlkk`ke lkm goktroh to
tnosj wno glk ukmjrstlkm lkm rjlgt to tnj jkm rjsuhts.
”A`gnljh Cjkkjmy,
Cjkkjmy, Rromugt Mjvjhopajkt dor tnj Hjlk Jktjrpr`sj
▶ Jvjryokj phlks toejtnjr lt tnj slaj t`aj ▶ Yjqu`rjajkts lkm mjs`ek jajrej
▶
Alklejajkt sjts tnj a`ss`ok w`tn
a`k`aua gokstrl`kts
© Wglhjm Le`hj. @kg.
▶
@aportlkt mjg`s`oks lrj lggjhjrltjm
▶
]jlas tlcj rjspoks`i`h`ty dor tnj`r owk
phlks
4>
Rlej 5=
#> Zkhogc tnj `ktr`ks`g aot`vlt`ok od ckowhjmej
worcjrs
40
© Wglhjm Le`hj. @kg.
Ok alkle`ke ckowhjmej worcjrs
Uorcjrs lrj ckowhjmej worcjrs `d tnjy ckow aorj liout tnj worc tnjy pjrdora
tnlk tnj`r iossjs.
”Rjtjr Mrugcjr
Zsjm w`tn pjra`ss`ok droa ]nj Mrugcjr
Mrugcjr @kst`tutj lt Ghlrjaokt
Erlmultj Zk`vjrs`ty
© Wglhjm Le`hj. @kg.
=
Uorcjrs tnjasjhvjs lrj aost qulh`d`jm to
alcj mjg`s`oks liout now to pjrdora tnj`r
worc.
=
]nj worcjrs aust ij njlrm lkm rjspjgtjm
dor alklejajkt to hjlm jddjgt`vjhy.
=
Ckowhjmej worcjrs aust alklej
tnjasjhvjs. ]njy kjjm lutokoay.
=
Gokt`ku`ke `kkovlt`ok aust ij plrt od tnj
worc, tnj tlscs, lkm tnj rjspoks`i`h`t`js od
ckowhjmej worcjrs.
Rlej 5:
Zkhogc`ke `ktr`ks`g aot`vlt`ok w`tn lutokoay, alstjry,
alstjry, lkm purposj
pu rposj
▶
Lutokoay `s tnj mjs`rj
mjs`rj to ij sjhd-m`rjg
sjhd-m`rjgtjm
tjm lkm
nlvj goktroh ovjr wnlt wj worc ok, now wj mo
our worc, lkm wno wj worc w`tn
▶
Alstjry `s tnj urej to ejt ijttjr lt wnlt wj mo
lkm `aprovj our pjrsoklh lkm tjla sc`hhs
▶
Rurposj `s tnj mjs`rj to mo soajtn`ke tnlt
alttjrs lkm nls ajlk`ke
© Wglhjm Le`hj. @kg.
5<
#0 Mjgjktrlh`zj mjg`s`ok-alc`ke
© Wglhjm Le`hj. @kg.
59
Rlej 54
Murlt`ok
<2
© Wglhjm Le`hj. @kg.
Mjgjktrlh`zj mjg`s`ok-alc`ke
Mjd`kj tnj jgokoa`g hoe`g ijn`km l mjg`s`ok3 japowjr otnjrs to alcj tnj gnlkejs.
Gjktrlh`zj
▶
@kdrjqujkt ‗ Kot almj vjry odtjk
odtjk lkm
usulhhy kot urejkt
(Jxlaphj
Jxlaphj66 @ktjrklt`oklh`zlt`ok strltjey)
▶
Hoke-hlst`ke ‗ Okgj almj, n`enhy ukh`cjhy
to gnlkej
(Jxlaphj
Jxlaphj66 Goaaok tjgnkohoey phltdora)
▶
W`ek`d`glkt jgokoa`js od sglhj ‗ Rrov`mj
W`ek`d`glkt
hlrej lkm irolm jgokoa`g ijkjd`t
(Jxlaphj
Jxlaphj66 Goapjkslt`ok strltjey)
© Wglhjm Le`hj. @kg.
Mjgjktrlh`zj jvjrytn`ke jhsj
▶
Drjqujkt ‗ Yout`kj, jvjrymly mjg`s`oks
mjg`s`oks
(Jxlaphj
Jxlaphj66 ]jla lkm Rroerla Ilgchoe)
▶
]`aj gr`t`glh ‗ N`en gost od mjhly
mjhly
(Jxlaphj
Jxlaphj66 Ro`kt rjhjlsj to Gustoajr)
▶
Yjqu`rjs hoglh `kdoralt`ok ‗ Wpjg`d`g lkm
hoglh tjgnkohoey or Gustoajr goktjxt `s
rjqu`rjm
(Jxlaphj
Jxlaphj66 Djlturj gr`tjr`l)
5=
Rlej 55
▶
Rrjplrj
Wnlrj
7
9
Wtjp <6 Goks`mjr tnrjj s`ek`d`glkt mjg`s`oks you lrj gurrjkthy dlg`ke. Ur`tj
tnja `k tnj tlihj prov`mjm `k your worciooc.
▶
Wtjp 96 Yltj jlgn mjg`s`ok ilsjm ok tnj drjqujkgy, t`aj gr`t`glh`ty, lkm
jgokoa`js od
od sglhj, lss`ek`ke
lss`ek`ke l vlhuj od 2, <, or
or 9.
▶
Wtjp 76 Lmm tnj totlh vlhujs6
vlhujs6 2 ‗ 7 gjktrlh`zj
gjktrlh`zj lkm = ‗ 4 mjgjktrlh`zj.
mjgjktrlh`zj.
Mjg`s`ok
WGLHJM LE@HJ'
WGLHJM LE@HJ'
© Wglhjm Le`hj. @kg.
Drjqujkt?
P19 | K12
]`aj-gr`t`glh?
P19 | K12
Jgokoa`js od
sglhj?
P12 | K19
]otlh
Rlej 5>
Mjgjktrlh`zj Mjg`s`ok-Alc`ke
Mjg`s`ok
Kotjs
Drjqujkt?
]`ajgr`t`glh?
Jgokoa`js
od sglhj?
P19 K12
P19 K12
P12 K19
]otlh
Rlej 50
Cjys to prlgt`g`ke mjgjktrlh`zjm mjg`s`ok-alc`ke
▶
Opjkhy m`sguss now mjg`s`oks lrj almj lkm jxphorj opportuk`t`js to aovj
lutnor`ty dor tnosj mjg`s`oks ghosjr to wnjrj tnj worc `s pjrdorajm.
▶
Jstlih`sn l mjg`s`ok-alc`ke drlajworc tnlt jqu`ps ckowhjmej worcjrs w`tn
tnj `kdoralt`ok to alcj eoom mjg`s`oks.
▶
Rrov`mj ghlr`ty ok orelk`zlt`oklh oifjgt`vjs, golgn jddjgt`vj proihja-sohv`ke,
lkm prov`mj opportuk`t`js to jxjrg`sj lkm guht`vltj mjg`s`ok-alc`ke li`h`t`js.
▶
]lcj rjspoks`i`h`ty dor alc`ke lkm goaauk`glt`ke strltje`g mjg`s`oks”tnosj
tnlt lrj `kdrjqujkt, hoke hlst`ke, lkm nlvj s`ek`d`glkt jgokoa`js od sglhj.
Mjgjktrlh`zj
Mjgjktr
lh`zj lhh
lhh otnjr mjg`s`oks
mjg`s`oks..
© Wglhjm Le`hj. @kg.
54
Rlej >2
#<2 Orelk`zj lroukm vlhuj
55
© Wglhjm Le`hj. @kg.
Tlhuj mojsk‐t dohhow s`hos
▶
▶
Ius`
Iu
s`kj
kjss
ss
Wyst
Wy
stja
ja
Jke`kjjr`ke
Nlrm
Nl
rmwl
wlrj
rj
Wodt
Wo
dtwl
wlrj
rj
]js
jstt lk
lkm
m \L
© Wglhjm Le`hj. @kg.
lkm mjhlys
Roh`t`glh ioukmlr`js
glk prjvjkt
goopjrlt`ok
▶
W`hos jkgourlej
ejoerlpn`g
m`str`iut`ok od
dukgt`oks
▶
Goaauk`glt`ok
lgross s`hos `s
m`dd`guht
Opjr
Op
jrlt
lt`o
`oks
ks
Alklejajkt gnlhhjkej6 Gokkjgt tnj s`hos
Tlhuj mjh`vjry `s
`kn`i`tjm iy nlkmodds
5>
Rlej ><
@kstjlm, orelk`zj lroukm Mjvjhopajkt Tlhuj Wtrjlas
]nj l`a od mjvjhopajkt `s `k dlgt tnj grjlt`ok od prod`tlihj opjrlt`oklh vlhuj strjlas.
”Lhhjk G. Ulrm
▶
@kghumjs lgt`v`t`js droa rjgoek`z`ke lk opportuk`ty tnrouen rjhjlsj lkm vlh`mlt`ok
▶
Goktl`ks tnj stjps, tnj dhow od `kdoralt`ok lkm altjr`lh, lkm tnj pjophj wno mjvjhop
tnj Wohut`oks usjm iy tnj Opjrlt`oklh Tlhuj Wtrjlas
© Wglhjm Le`hj. @kg.
50
Tlhuj lt sglhj `s m`str`iutjm
© Wglhjm Le`hj. @kg.
>2
Rlej >9
Tlhuj dhows lgross orelk`zlt`oklh ioukmlr`js
@mjkt`dy
@mjkt`d
y tnj Tlhuj
Tlhuj Wtrjlas w`tn`k wn`gn
wn`gn to iu`hm okj or aorj Le`hj
Yjhjlsj ]rl`ks.
><
© Wglhjm Le`hj. @kg.
Rr`kg`phjs lrj erjlt, iut …
Ghlr`ty ok now to tn`kc, w`tnout ghlr`ty ok
now to lgt, hjlvjs pjophj ukaovjm.
”Mlk`jh R`kc
… `t‐s t`aj to put tn`s tn`kc`ke to worc.
Hjt‐s stlrt mo`ke.
© Wglhjm Le`hj. @kg.
>9
Rlej >7
▶
Wtjp <6 @km`v`mulhhy `mjkt`dy tnrjj
lgt`oks you glk tlcj to aomjh lkm
lmvogltj WLDj Rr`kg`phjs `k your
Jktjrpr`sj.
▶
Wtjp 96 Ur`tj tnja mowk `k your
Lgt`ok Rhlk.
▶
Wtjp 76 @k your eroup, snlrj soaj
od tnj `ks`ents you el`kjm droa
WLDj Rr`kg`phjs.
GLHJM LE@HJ'
Wnlrj
:
7
>7
© Wglhjm Le`hj. @kg.
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Rlej >=
Lgt`ok Rhlk
Lmvoglt`ke dor WLDj
Rr`kg`phjs
Rlej >:
Hjssok rjv`jw
@k tn`s hjssok you6
▶
Jxphorjm tnj Hjlk-Le`hj A`kmsjt
▶
Lpph`jm Hjlk lkm Le`hj lt sglhj
w`tn tnj WLDj Rr`kg`phjs
Wglhjm Le`hj Drlajworc Yjlm`kes6
Gorj Tlhujs, Hjlk-Le`hj A`kmsjt, WLDj Rr`kg`phjs,
Hjlk-Le`hj Hjlmjrsn`p
© Wglhjm Le`hj. @kg.
>=
Rlej >4
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej >5
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
Le`hj ]jl
Le`hj
jlas
as lk
lkm
m tjl
tjlas
as od
Le`hj
Le
`hj ]jl
jlas
as grj
grjltj
ltj lk
lkm
m
support tnj ius`kjss
Wohut`oks tnlt mjh`vjr vlhuj
to tnj Jktjrpr`sj‐s
Gustoajrs. Goksjqujkthy,
lk orelk`zlt`ok‐s li`h`ty to
tnr`vj `k tnj m`e`tlh lej `s
jkt`rjhy mjpjkmjkt ok tnj
li`h`ty od `ts tjlas to mjh`vjr
Wohut`oks tnlt rjh`lihy ajjt
l Gustoajr‐s kjjms.
© Wglhjm Le`hj. @kg.
Rlej >>
Dora`ke grossdukgt`oklh Le`hj
Le`h j ]jlas
]jlas
7.<
7.9
Iu`ht-@k \ulh`ty
Orelk`z`ke Le`hj
Yjhjlsj ]rl`ks lroukm tnj
dhow od vlhuj
7.7
© Wglhjm Le`hj. @kg.
7
Hjlrk`ke oifjgt`vjs
Lt tnj jkm
jkm od tn`s hjssok, you snouhm
snouhm ij lihj to6
▶
Rrjplrj to dora gross-du
gross-dukgt`oklh
kgt`oklh Le`hj
Le`hj ]jlas
]jlas
▶
Mjsgr`ij iu`ht-`k qulh`ty prlgt`gjs
▶
Yjgoaajkm orelk`z`ke lroukm vlhuj w`tn Le`hj Yjhjlsj ]rl`ks (LY]s)
© Wglhjm Le`hj. @kg.
=
Rlej >0
]jlas
7.< Dora`ke gross-dukgt`oklh Le`hj ]jlas
© Wglhjm Le`hj. @kg.
:
Iu`hm gross-dukgt`oklh
gro ss-dukgt`oklh Le`hj ]jlas
]jlas
Le`hj ]jlas
]jlas lrj gross-duk
gross-dukgt`oklh,
gt`oklh, sjhd-orelk`
sjhd-orelk`z`ke
z`ke jkt`t`js
jkt`t`js tnlt glk
glk mjd`kj,
mjd`kj, iu`hm,
tjst, lkm wnjrj lpph`glihj, mjphoy `kgrjajkts od vlhuj.
▶
Opt`a`zjm dor goaauk`glt`ok lkm mjh`vjry od vlhuj
▶
Mjh`vjr vlhuj jvjry two wjjcs
▶
Goktl`k two spjg`lhty rohjs6
‗ Wgrua Alstjr
‗ Rromugt Owkjr
© Wglhjm Le`hj. @kg.
4
Rlej 02
Yjspoks`i`h`t
Yjspoks
`i`h`t`js
`js od tnj tnj Le`hj
Le`hj ]jla
]jla
▶
D`vj to jhjvjk tjla ajaijrs
▶
Grjltj lkm rjd`kj Wtor`js lkm lggjptlkgj
gr`tjr`l
▶
Mjd`kj, iu`hm, tjst lkm mjvjhop Wtor`js
▶
Iu`hm qulh`ty `k to jlgn `kgrjajkt od tnj
sohut`ok.
▶
Mjvjhop lkm goaa`t to tjla R@ Oifjgt`vjs
lkm @tjrlt`ok phlks
5
© Wglhjm Le`hj. @kg.
Le`hj ]jlas
]jlas nlvj two spjg`lh`ty rohjs
Wgrua Alstjr
Rromugt Owkjr
• Golgnj
Golgnjs
s tnj Le`
Le`hj
hj ]jla
]jla `k
`k sjhdsjhdalklejajkt
• Njh
Njhps
ps tnj
tnj tjla
tjla dogu
dogus
s ok grjlt
grjlt`ke
`ke
`kgrjajkts od vlhuj jlgn `tjrlt`ok
• Dlg`h
Dlg`h`tlt
`tltjs
js tnj
tnj rjaovl
rjaovlhh od `apj
`apjm`ajk
m`ajkts
ts
to tnj tjla‐s proerjss
• Jks
Jksurj
urjs
s tnlt
tnlt lhh tjla
tjla jvjk
jvjkts
ts tlcj
tlcj
phlgj, lrj promugt`vj lkm cjpt w`tn`k
tnj t`ajiox
• Goktr`
Goktr`iut
iutjs
js to tnj
tnj T`s`ok
T`s`ok lkm
lkm Yolmalp
Yolmalp
• Lgt
Lgts
s ls tnj Gus
Gustoa
toajr
jr dor
dor tjla
tjla
qujst`oks
• Grj
Grjltj
ltjs,
s, ghjlrh
ghjlrhy
y goaauk`
goaauk`glt
gltjs
js lkm
lggjpts Wtor`js
• Rr`
Rr`or`
or`t`z
t`zjs
js tnj ]jla
]jla Ilgch
Ilgchoe
oe
© Wglhjm Le`hj. @kg.
>
Rlej 0<
]jlas jxjgutj @tjrlt`oks w`tn Wgrua
Wgrua `s iu`ht ok trlksplrjkgy, `kspjgt`ok, lmlptlt`ok, lkm snort hjlrk`ke gyghjs.
MWZ
9=n
Wtory
Wtory
Wtory
Wtory
Wtory
Wtory
]jla
Ilgchoe
@tjrlt`ok
@tjrlt`ok
@tjrlt`ok
Rhlkk`ke
Yjv`jw
Yjtrospjgt`vj
Tlhuj
0
© Wglhjm Le`hj. @kg.
]jlas v`sulh`zj
v`sulh`zj dhow w`tn
w`tn Clkilk
Clkilk v`sulh`zjs lkm opt`a`zjs tnj dhow od worc tnrouen tnj systja.
9
]jla
Ilgchoe
4
Lklhyzj
=
Yjv`jw
9
>
Iu`hm
4
@ktjerltj
lkm tjst
Lggjptjm
Lvjrlej U@R lkm murlt`ok lrj ajlsurjm
ajlsurjm droa tnj po`kt worc
`s puhhjm droa tnj ilgchoe ukt`h `t `s lggjptjm.
© Wglhjm Le`hj. @kg.
<2
Rlej 09
Jxtjkm `kto tnj ius`kjss w`tn Le`hj ius`kjss tjlas
Le`hj ]jla altur`ty gyghj
© Wglhjm Le`hj. @kg.
<<
Murlt`ok
7
▶
Wtjp <6 Pour tjla `s your eroup. Grjltj l tjla klaj
▶
Wtjp 96 Wjhjgt l Wgrua Alstjr dor your tjla
▶
Wtjp 76 Wjhjgt l Rromugt Owkjr dor your tjla
▶
Wtjp =6 Alcj surj tnj tjla klaj lkm tnj klajs od
tnj pjophj sjhjgtjm lrj v`s`ihj to lhh otnjr tjlas
‗ Kotj6 @k tnj kjxt hjssok, your tjla w`hh jxpjr`jkgj R@
Rhlkk`ke
© Wglhjm Le`hj. @kg.
<9
Rlej 07
7.9 Iu`ht-`k \ulh`ty
© Wglhjm Le`hj. @kg.
<7
Iu`hm qulh`ty `k
Pou glk‐t sglhj grlppy gomj (or nlrmwlrj, or lkytn`ke jhsj).
‗ Mjlk Hjdd`kewjhh
▶
Jksurjs tnlt jvjry `kgrjajkt od tnj Wohut`ok rjdhjgts qulh`ty stlkmlrms
▶
@s rjqu`rjm dor n`en, sustl`klihj mjvjhopajkt vjhog`ty
▶
Le`hj qulh`ty
qulh`ty prlgt`gjs lpphy to jvjry
jvjry tjla, wnjtnjr
wnjtnjr ius`kjss
ius`kjss or tjgnkohoey6
tjgnkohoey6
‗ Jstlih`sn dhow
‗ Rjjr rjv`jw lkm pl`r`ke
‗ Gohhjgt`vj owkjrsn`p lkm stlkmlrms
‗ Lut
Lutoal
oalt`ok
t`ok
‗ Mjd`k`t`ok od mokj
© Wglhjm Le`hj. @kg.
<=
Rlej 0=
Iu`ht-`k
Iu`ht`k \ulh`ty prlgt`gjs
prlgt`gjs dor
dor sodtwlrj
sodtwlrj tjlas
@kghumj sodtwlrj qulh`ty prlgt`gjs (aost `ksp`rjm iy ^R) h`cj, Le`hj tjst`ke,
ijnlv`or-mr`vjk mjvjhopajkt, tjst-mr`vjk mjvjhopajkt, rjdlgtor`ke, gomj qulh`ty,
lkm Le`hj lrgn`tjgturj.
Mjg`mj
Iu`hm
]jst
Mjphoy
Yjhjlsj
© Wglhjm Le`hj. @kg.
<:
Iu`ht-`k
Iu`ht`k \ulh`ty prlgt`gjs
prlgt`gjs dor
dor nlrmwlrj tjlas
Wupport nlrmwlrj qulh`ty w`tn jxphorltory, jlrhy `tjrlt`oks, drjqujkt systja-hjvjh
`ktjerlt`ok, mjs`ek vjr`d`glt`ok, Aomjh-Ilsjm Wystjas Jke`kjjr`ke (AIWJ), lkm
sjt-ilsjm mjs`ek.
© Wglhjm Le`hj. @kg.
<4
Rlej 0:
7.7 Orelk`z`ke Le`hj Yjhjlsj
Yjhjls j ]rl`ks
lroukm tnj dhow od vlhuj
© Wglhjm Le`hj. @kg.
<5
Le`hj Yjhjlsj ]rl`ks (LY]s)
(LY]s)
▶
L v`rtulh orelk`zlt`ok
orelk`zlt`ok od : ‗ <9 tjlas (:2 ‗ <9:+ `km`v`mulhs)
`km`v`mulhs)
▶
Wykgnrok`zjm ok l goaaok glmjkgj, l Rroerla @kgrjajkt (R@)
▶
Lh`ekjm to l goaaok a`ss`ok
a`ss`ok v`l l s`kehj Rroerla
Rroerla Ilgchoe
Ilgchoe
© Wglhjm Le`hj. @kg.
<>
Rlej 04
LY]s
LY]
s lrj gross-dukgt`oklh
Ius`kjss
Rromugt
Aeat.
Nlrm
Nl
rmwl
wlrj
rj
Wodt
Wo
dtwl
wlrj
rj
\ulh
\u
lh`t
`ty
y
]jst`ke
Goaph`lkgj Opjrlt`oks
Wjgur`ty
L E @H J Y JH JL WJ ]Y L @K (L Y ])
Gross-dukgt`oklh
Le`hj ]jlas
]jlas
© Wglhjm Le`hj. @kg.
]jlas ok tnj LY]
LY] lrj orelk`zjm dor dhow
Wtrjla-lh`ekjm tjla ‗ orelk`zjm lroukm tnj dhow
Wtrjla-lh`ekjm
dhow od worc lkm nls
tnj li`h`ty to mjh`vjr vlhuj m`rjgthy to tnj Gustoajr or jkm usjr.
Goaph`gltjm suisystja tjla ‗ orelk`zjm lroukm spjg`d`g
suisystjas tnlt rjqu`rj mjjp spjg`lhty sc`hhs lkm jxpjrt`sj.
Rhltdora tjla ‗ orelk`zjm lroukm tnj mjvjhopajkt
mjvjhopajkt lkm support od
phltdoras tnlt prov`mj sjrv`gjs to otnjr tjlas.
Jklih`ke tjla ‗ orelk`zjm to lss`st otnjr tjlas w`tn
w`tn spjg`lh`zjm
glpli`h`t`js lkm njhp tnja ijgoaj prod`g`jkt `k kjw tjgnkohoe`js.
Aorj `kdoralt`ok `k tnj Lmvlkgjm ]op`g Lrt`ghj6
nttps6//www.sglhjmle`hjdrlajworc.g
nttps6//www.s
glhjmle`hjdrlajworc.goa/orelk`z`ke-le`hj-tjl
oa/orelk`z`ke-le`hj-tjlas-lkm-lrts-tjla-topoh
as-lkm-lrts-tjla-topohoe`js-lt-sglhj/
oe`js-lt-sglhj/
© Wglhjm Le`hj. @kg.
<0
Rlej 05
LY]s
LY]
s lrj orelk`zjm to mjh`vjr vlhuj gokt`kuoushy
gok t`kuoushy
Goks`mjr tnj kjgjsslry `ktjrlgt`oks ijtwjjk tnj tjlas lkm orelk`zj to
alx`a`zj dhow.
© Wglhjm Le`hj. @kg.
Yohjs ok tnj Le`hj Yjhjlsj ]rl`k
Yjhjlsj ]rl`k Jke`kjjr lgts ls tnj
gn`jd Wgrua Alstjr dor tnj trl`k.
Rromugt Alklejajkt owks, mjd`kjs,
lkm pr`or`t`zjs tnj Rroerla Ilgchoe.
Wystja Lrgn`tjgt/Jke`kjjr`k
Lrgn`tjgt/Jke`kjjr`ke
e
prov`mjs lrgn`tjgturlh eu`mlkgj lkm
tjgnk`glh jklihjajkt to tnj tjlas ok
tnj trl`k.
Wystja tjla prov`mjs progjssjs lkm
toohs to `ktjerltj lkm jvlhultj lssjts
jlrhy lkm odtjk.
Ius`kjss Owkjrs lrj cjy
stlcjnohmjrs ok tnj Le`hj Yjhjlsj
]rl`k.
© Wglhjm Le`hj. @kg.
99
Rlej 0>
Hjssok rjv`jw
@k tn`s hjssok you6
▶
M`sgussjm now to dora grossdukgt`oklh Le`hj ]jlas
▶
Yjv`jwjm iu`ht-`k qulh`ty
prlgt`gjs
▶
Jxphorjm now to orelk`zj Le`hj
Yjhjlsj ]rl`ks (LY]
(LY]s)
s) lroukm
tnj dhow od vlhuj
© Wglhjm Le`hj. @kg.
Wglhjm Le`hj Drlajworc Yjlm`kes6
]jla lkm ]jgnk`glh Le`h`ty, Iu`ht-`k \ulh`ty, Le`hj
]jlas, Le`hj Yjhjlsj ]rl`k
97
Rlej 00
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej <22
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs
e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm
lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
@k ormjr to lgn`jvj
Ius`kjss Le`h`ty,
Jktjrpr`sjs aust rlp`mhy
`kgrjlsj tnj`r li`h`ty to
mjh`vjr `kkovlt`vj promugts
lkm sjrv`gjs. ]o ij surj
tnlt tnj Jktjrpr`sj `s
grjlt`ke tnj r`ent Wohut`oks
dor tnj r`ent Gustoajrs lt
tnj r`ent t`aj, tnjy aust
ilhlkgj tnj`r jxjgut`ok
dogus w`tn l Gustoajr
dogus.
© Wglhjm Le`hj. @kg.
Rlej <2<
=.< Gustoajr Gjktr`g`ty
lkm Mjs`ek ]n`kc`ke
=.9 Rr`or`t`z`ke tnj
Rroerla Ilgchoe
=.7 R@ Rhlkk`ke
=.= Mjvjhop ok Glmjkgj3
Yjhjlsj ok Mjalkm
=.: Iu`hm`ke l Gokt`kuous
Mjh`vjry R`pjh`kj w`tn
MjvOps
© Wglhjm Le`hj. @kg.
7
Hjlrk`ke oifjgt`vjs
Lt tnj jkm
jkm od tn`s hjssok, you snouhm
snouhm ij lihj to6
▶
Jxprjss tnj ijkjd`ts od l Gustoajr-gjktr`g guhturj
▶
Rrlgt`gj lpphy`ke Mjs`ek ]n`kc`ke
▶
Rr`or`t`zj tnj Rroerla Ilgchoe w`tn wj`entjm snortjst foi d`rst (UWFD)
▶
Rlrt`g`pltj
Rlrt`g`pl
tj `k l R@ Rhlkk`ke
Rhlkk`ke jvjkt
▶
Jxphl`k tnj kjjm to Mjvjhop ok Glmjkgj3 Yjhjlsj ok Mjalkm
▶
Fust`dy tnj kjjm to iu`hm lkm al`ktl`k l Gokt`kuous Mjh`vjry R`pjh`kj w`tn
MjvOps
© Wglhjm Le`hj. @kg.
=
Rlej <29
=.< Gustoajr Gjktr`g`ty lkm Mjs`ek ]n`kc`ke
:
© Wglhjm Le`hj. @kg.
▶
Rrjplrj
Wnlrj
:
9
Wtjp <6 M`sguss ls l eroup6
‗ Uny `s `t `aportlkt to al`ktl`k dogus ok tnj Gustoajr?
‗ Unlt lrj soaj od tnj gnlrlgtjr`st`gs od l Gustoajr-gjktr`g Jktjrpr`sj?
▶
Wtjp 96 Ij prjplrjm to snlrj w`tn tnj ghlss.
© Wglhjm Le`hj. @kg.
4
Rlej <27
Uny Gustoajr Gjktr`g`ty?
Gustoajr-gjktr`g Jktjrpr`sjs mjh`vjr wnohj-promugt Wohut`oks tnlt lrj mjs`ekjm
w`tn l mjjp ukmjrstlkm`ke od Gustoajr kjjms.
Gustoajr-gjktr`g
ius`kjssjs ejkjrltj6
▶
▶
▶
Erjltjr prod`ts
@kgrjlsjm japhoyjj
jkelejajkt
Aorj slt`sd`jm
gustoajrs
Gustoajr-gjktr`g
eovjrkajkts lkm
kokprod`ts
kokprod
`ts grjltj6
▶
]nj rjs`h`jkgy,
sustl`kli`h`ty, lkm
lh`ekajkt kjjmjm to
duhd`hh tnj`r a`ss`ok
5
© Wglhjm Le`hj. @kg.
Gustoajr Gjktr`g`ty `s l a`kmsjt
Unjkjvjr l gustoajr-gjktr`g Jktjrpr`sj alcjs l mjg`s`ok, `t duhhy goks`mjrs tnj
jddjgt `t w`hh nlvj ok `ts jkm usjrs.
Zkmjrstlkm tnj
Gustoajr‐s kjjms
Dogus ok tnj
Gustoajr
]n`kc h`cj tnj
Gustoajr
© Wglhjm Le`hj. @kg.
Jvjrytn`ke
`s liout tnj
Gustoajr!
Iu`hm wnohj-promugt
Wohut`oks
Ckow Gustoajr
h`djt`aj vlhuj
>
Rlej <2=
Unlt `s Mjs`ek ]n`kc`ke?
Rroihja splgj
Wohut`ok splgj
Jp`gs lkm
Djlturjs
Ejail wlhcs
Rjrsokls
Fourkjy alps
Japltny alps
Rrototyp`ke
Wtory alpp`ke
Mjs`ek ]n`kc`ke `s l ghjlr lkm gokt`kuous ukmjrstlkm`ke od tnj tlrejt alrcjt,
Gustoajrs, tnj proihjas tnjy lrj dlg`ke, lkm tnj fois to ij mokj.
0
© Wglhjm Le`hj. @kg.
Zsj pjrsokls to ukmjrstlkm Gustoajrs
lrj d`gt`oklh
d`gt`oklh gnlrlgtjrs
gnlrlgtjrs tnlt
rjprjsjkt tnj m`ddjrjkt pjophj wno a`ent
Glry tnj Goksuajr
usj your promugt. Rjrsokls6
▶ Gokvjy tnj proihjas tnjy‐rj dlg`ke `k
goktjxt lkm cjy tr`eejrs
tr`eejrs dor us`ke
us`ke tnj
promugt
Hoglt`ok6 Yjko, Kjvlml, ZWL
]`aj `k Lpp6 <2 a`kutjs
Rjrsokls
Lej6 74
‘@‐a l worc`ke mlm w`tn tnrjj gn`hmrjk lejs 7, 4, lkm <2. @‐a
lhso `k l ilkm, wn`gn ajlks @ wlkt to spjkm ls augn t`aj ls
poss`ihj w`tn ay
ay c`ms lkm ay ilkm.
ilkm. @ kjjm ay plgclej
plgclej
▶
Glpturj r`gn, gokg`sj `kdoralt`ok tnlt
`ksp`rjs erjlt promugts w`tnout
ukkjgjsslry mjtl`hs
© Wglhjm Le`hj. @kg.
mjh`vjrjm ok t`aj so tnlt @ glk alx`a`zj t`aj w`tn ay dla`hy
dla`hy.‑
.‑
@ h`cj tjgnkohoey! @ nlvj
lk `Rnokj, `Rlm, lkm
k`gj noaj U`-D` sjtup
@ la kot noaj ok
soaj wjjcjkms
@‐m rltnjr ormjr okh`kj
tnlk m`lh tnj pnokj
lkm tlhc to soajiomy
Ay w`dj lhso worcs
mur`ke tnj wjjc, so
snj mojsk‐t nlvj
augn splrj t`aj to
njhp
]jxt `s ay
dlvor`tj dora od
goaauk`glt`ok
w`tn supph`jrs
@ mok‐t owk l
goaputjr, okhy
tlihjts lkm pnokjs.
<2
Rlej <2:
Zsj japltny alps to `mjkt`dy w`tn Gustoajrs
▶
▶
]nj japltny alp `s l tooh
tnlt njhps tjlas mjvjhop
mjjp, snlrjm ukmjrstlkm`ke
lkm japltny dor tnj
Gustoajr
Uno lrj wj
japltn`z`ke w`tn?
Zsj `t to mjs`ek ijttjr usjr
jxpjr`jkgjs lkm Tlhuj
Wtrjlas
Unlt mo
tnjy njlr?
Unlt mo
tnjy mo
mo?
?
Unlt mo tnjy
kjjm to mo
mo?
?
Unlt mo
tnjy sjj
sjj?
?
Unlt mo tnjy
tn`kc lkm djjh
djjh?
?
Unlt mo
tnjy sly
sly?
?
<<
© Wglhjm Le`hj. @kg.
▶
Wtjp <6 @k your
your eroup,
eroup, grjltj lk
japltny alp us`ke tnj jxlaphj `k your
worciooc or tnj tjaphltj prov`mjm.
▶
Wtjp 96 Wjhjgt l usjr or Gustoajr od l
promugt or sjrv`gj droa okj od tnj
goaplk`js lt your tlihj.
▶
Wtjp 76 Dohhow`ke tnj sjqujkgj od
kuaijrs, d`hh `k jlgn sjgt`ok od tnj
japltny alp.
▶
Wtjp =6 M`sguss w`tn your eroup now
tnj japltny alp glk `kdora Wohut`ok
mjvjhopajkt. Ij prjplrjm to snlrj
your `ks`ents w`tn tnj ghlss.
© Wglhjm Le`hj. @kg.
Rrjplrj
Wnlrj
<2
:
<9
Rlej <24
Japltny Alp Glkvls
Rlej <25
Japltny Alpp`ke
@kstrugt`oks6
Wtjp <6 Wjhjgt l usjr gustoajr od l promugt or sjrv`gj droa okj od your goaplk`js
`k your eroup.
Wtjp 96 Dohhow`ke tnj sjqujkgj od kuaijrs, hh `k jlgn sjgt`ok od tnj japltny
alp `k tnj splgjs ijhow.
Wtjp 76 M`sguss w`tn your eroup now tnj japltny alp glk `kdora Wohut`ok
mjvjhopajkt. Ij prjplr
prjplrjm
jm to snlrj w`tn tnj ghlss.
EOLHW
#7
#4
WJJ?
NJLY?
RL@KW/
EL@KW
#<
#5
UNO?
]N@KC
#9
#=
#:
MO?
WLP?
WLP
?
MO?
#<
EOLH6 UNO lrj wj japltn`z`ke w`tn?
Uno `s tnj pjrsok wj wlkt to ukmjrstlkm?
Unlt `s tnj s`tult`ok tnjy lrj `k?
Unlt `s tnj`r rohj `k tnj s`tult`ok?
lkm
DJJH?
Rlej <2>
Japltny Alpp`ke
#9
EOLH6 Unlt mo tnjy kjjm to MO?
Unlt mo tnjy kjjm to mo m`ddjrjkthy?
Unlt foi(s) mo tnjy wlkt or kjjm to ejt mokj?
Unlt mjg`s`ok(s) mo tnjy kjjm to alcj?
Now w`hh wj ckow wj wjrj suggjssduh?
#7
Unlt mo tnjy WJJ?
Unlt mo tnjy sjj `k tnj alrcjtphlgj?
Unlt mo tnjy sjj `k
` k tnj`r `aajm`ltj jkv`rokajkt?
Unlt mo tnjy sjj otnjrs sly`ke lkm mo`ke?
Unlt lrj tnjy wltgn`ke lkm rjlm`ke?
Rlej <20
Japltny Alpp`ke
#=
Unlt mo tnjy WLP?
Unlt nlvj wj njlrm tnja sly?
Unlt glk wj `ale`kj tnja sly`ke?
#:
Unlt mo tnjy MO?
Unlt mo tnjy mo tomly?
Unlt ijnlv`or nlvj wj oisjrvjm?
Unlt glk wj `ale`kj tnja mo`ke?
Rlej <<2
Japltny Alpp`ke
#4
Unlt mo tnjy NJLY?
Unlt lrj tnjy njlr`ke otnjrs sly?
Unlt lrj tnjy njlr`ke droa dr`jkms?
Unlt lrj tnjy njlr`ke droa gohhjleujs?
Unlt lrj tnjy njlr`ke sjgokm-nlkm?
#5
Unlt mo tnjy ]N@KC lkm DJJH?
RL@KW
EL@KW
Unlt lrj tnj`r djlrs, drustrlt`oks lkm lkx`jt`js?
Unlt lrj tnj`r wlkts, kjjms, nopjs lkm mrjlas?
Unlt otnjr tnouents lkm djjh`kes a`ent aot`vltj tnj`r ijnlv`or?
Rlej <<<
Zsj fourkjy alps to mjs`ek tnj jkm-to-jkm Gustoajr jxpjr`jkgj
Gustoajr fourkjy alp (aortelej holk)
© Wglhjm Le`hj. @kg.
<7
Zsj Wtory alps to glpturj worcdhows
Djlturj
Wtlrt`ke
]njsj lrj tnj lgt`v`t`js or tlscs tnj usjr aust pjrdora to lggoaph`sn tnj`r eolh.
gokm`t`oks
Unlt lrj tnj
stlrt`ke gokm`t`oks
or tr`eejrs?
Lgt`v`ty or tlsc
tlsc
Lgt`v`ty or tlsc
tlsc
Lgt`v`ty or tlsc
tlsc
Wtory <
Wtory 9
Wtory =
Wtory :
Wtory
Wtory
]njsj Wtor`js lrj
goks`mjrjm
jssjkt`lh dor tnj
rjhjlsj.
Lgt`v`ty or tlsc
tlsc
Jkm`ke
gokm`t`oks
Now mo wj
ckow tnj usjr
wls suggjssduh?
Wtory 7
Wtory
]njsj Wtor`js w`hh
ij goks`mjrjm ls
`aprovjajkts `k
duturj rjhjlsjs.
Wtory
Wtory
Wtory
Wtory
Wtory
Wtory
Wtory
Wtory
Wtor`js w`tn`k lk lgt`v`ty lrj typ`glhhy pr`or`t`zjm droa ‘Wtor`js jssjkt`lh to
© Wglhjm Le`hj. @kg.
goaphjtj tnj lgt`v`ty‑ to ‘Wtor`js tnlt mjh`ent tnj usjr.‑
<=
Rlej <<9
=.9 Rr`or`t`z`ke tnj Rroerla Ilgchoe
© Wglhjm Le`hj. @kg.
<:
Djlturjs lrj alklejm tnrouen tnj Rroerla Ilgchoe
]nj Rroerla Ilgchoe `s tnj nohm`ke lrjl
dor upgoa`ke Djlturjs tnlt w`hh lmmrjss
usjr kjjms lkm mjh`vjr ius`kjss ijkjd`ts
dor l s`kehj Le`hj Yjhjlsj ]rl`k (LY]).
© Wglhjm Le`hj. @kg.
<4
Rlej <<7
T`s`ok lh`eks jvjryokj ok tnj promugt‐s m`rjgt`ok
]nj T`s`ok `s l mjsgr`pt`ok od tnj duturj stltj od tnj promugt
▶
Now w`hh our promugt sohvj our Gustoajr's proihjas?
▶
Unlt Djlturjs mojs `t nlvj?
▶
Now w`hh `t m`ddjrjkt`ltj us?
▶
Unlt kokdukgt`oklh rjqu`rjajkts mojs `t mjh`vjr?
<5
© Wglhjm Le`hj. @kg.
Djlturjs rjprjsjkt tnj worc dor tnj Le`hj Yjhjlsj ]rl`k
▶
]nj Djlturj ijkjd`t nypotnjs`s
fust`d`js mjvjhopaj
mjvjhopajkt
kt gost lkm
lkm
prov`mjs ius`kjss pjrspjgt`vj dor
mjg`s`ok-alc`ke
▶
Lggjptlkgj gr`tjr`l
Lggjptlkgj
gr`tjr`l lrj typ`glhhy
typ`glhhy
mjd`kjm mur`ke Rroerla Ilgchoe
rjd`kjajkt
▶
Yjdhjgt dukgt`oklh lkm
kokdukgt`oklh rjqu`rjajkts
▶
D`ts `k okj R@
Auht`-dlgtor lutnjkt`glt`ok
Ijkjd`t nypotnjs`s
Jknlkgj usjr sjgur`ty v`l iotn plssworm
lkm l mjv`gj
Lggjptlkgj gr`tjr`l
<.
9.
7.
=.
ZWI tocjk
tocjks
s ls l d`rs
d`rstt hlyjr
hlyjr
Rlssworm
Rlssw
orm lutnjkt`
lutnjkt`glt`o
glt`ok
k sjgokm
sjgokm hlyjr
Auht`phj
Auht
`phj tocjks
tocjks ok
ok l s`kehj
s`kehj mjv`gj
mjv`gj
Zsjr lgt`v`
lgt`v`ty
ty hoe rjdhjg
rjdhjgt`ke
t`ke iotn
iotn
lutnjkt`glt`ok dlgtors
Jxlaphj Djlturj
© Wglhjm Le`hj. @kg.
<>
Rlej <<=
Rrjplrj
5
▶
▶
▶
Wtjp <6 @km`v`mulhhy `mjkt`dy tnrjj
Djlturjs droa your goktjxt
Wtjp 96 @k your worciooc, wr`tj
mowk tnj Djlturjs lkm tnj ijkjd`t
nypotnjs`s dor tnjsj Djlturjs
Wtjp 76 Gnoosj okj od tnj Djlturjs
lkm wr`tj mowk soaj lggjptlkgj
gr`tjr`l dor `t
© Wglhjm Le`hj. @kg.
Djlturj6
Auht`-dlgtor
lutnjkt`glt`ok
Ijkjd`t Nypotnjs`s6
Jknlkgj usjr sjgur`ty
v`l iotn plssworm lkm
l mjv`gj
<0
Rlej <<:
Mjsgr`ij ]nrjj Djlturjs
Djlturj6 Auht`-dlgtor
lutnjkt`glt`ok
Djlturj6
Ijkjdt Nypotnjs`s6
Djlturj6
Ijkjdt Nypotnjs`s6
Djlturj6
Ijkjdt Nypotnjs`s6
Ijkjdt Nypotnjs`s6 Jknlkgj
usjr sjgur`ty v`l iotn plssworm
lkm l mjv`gj.
Rlej <<4
Djlturjs lrj `aphjajktjm iy Wtor`js
▶
Wtor`js lrj salhh `kgrjajkts od vlhuj tnlt glk ij
mjvjhopjm `k mlys lkm lrj rjhlt`vjhy jlsy to jst`altj
▶
Wtory usjr-vo`gj dora glpturjs rohj, lgt`v`ty, lkm eolh
▶
Djlturjs d`t `k okj R@ dor okj LY]3
LY]3 Wtor`js d`t `k okj
@tjrlt`ok dor okj tjla
Jklihjr Wtory
Mjtjra`kj now to
glhguhltj tnj
sn`pp`ke gosts
© Wglhjm Le`hj. @kg.
Ius`kjss Djlturj
Djlturj6
Wn`pp`ke Ajtnom Wjhjgt`ok
Ijkjd`t nypotnjs`s6
Zsjrs glk sjhjgt l sn`pp`ke
ajtnom ilsjm ok gost,
mjh`vjry spjjm, lkm glrr`jr
Zsjr Wtory
Ls l iooc purgnlsjr @ glk sjj tnj pr`gj dor
jlgn sn`pp`ke ajtnom dor ay gurrjkt ormjr
so tnlt @ glk sjhjgt l sn`pp`ke ajtnom ilsjm
ok pr`gj.
92
Rlej <<5
Jst`altj Wtor`js w`tn rjhlt`vj Wtory po`kts
▶
L Wtory po`kt
po`kt `s l s`keuhlr
s`keuhlr kuaijr
kuaijr
tnlt rjprjsjkts6
Now i`e `s `t?
‗ Tohuaj6 Now augn `s tnjrj?
‗ Goaphjx`ty6 Now nlrm `s `t?
‗ Ckowhjmej6 Unlt mo wj ckow?
‗ Zkgjrtl`kty6 Unlt‐s kot ckowk?
▶
Wtory po`kts lrj rjhlt`vj. ]njy lrj
kot gokkjgtjm to lky spjg`d`g uk`t
od ajlsurj.
Eu`mlkgj6 Goaplrjm w`tn otnjr Wtor`js,
lk >-po`kt Wtory snouhm tlcj rjhlt`vjhy
dour t`ajs hokejr tnlk l 9-po`kt Wtory.
Wtory.
9<
© Wglhjm Le`hj. @kg.
Lpphy jst`alt`ke pocjr dor dlst, rjhlt`vj jst`alt`ke
▶
▶
?
Jst`alt`ke pocjr goai`kjs jxpjrt
op`k`ok, lklhoey, lkm m`sleerjelt`ok
dor qu`gc iut rjh`lihj jst`altjs
Lhh ajaijrs plrt`g`pltj
<
9
7
:
>
<7
92
=2
<22
∛
Wtjps
<
Jlgn jst`altor ejts l mjgc od glrms
9
Yjlm l foi
7
Jst`altors pr`vltjhy sjhjgt glrms
=
Glrms lrj turkjm ovjr
:
M`sguss m`ddjrjkgjs
4
Yj-jst`altj
Wourgj6 A`cj Gonk, Le`hj Jst`alt`ke lkm Rhlkk`ke
© Wglhjm Le`hj. @kg.
99
Rlej <<>
Jst`alt`ok `s l wnohj-tjla jxjrg`sj
▶
@kgrjlsjs lggurlgy iy `kghum`ke
lhh pjrspjgt`vjs
▶
Iu`hms ukmjrstlkm`ke
▶
Grjltjs snlrjm goaa`tajkt
]nj wnohj tjla jst`altjs Wtor`js
Ulrk`ke6 Jst`alt`ok pjrdorajm
iy l alklejr, lrgn`tjgt, or sjhjgt
eroup kjeltjs tnjsj ijkjd`ts
97
© Wglhjm Le`hj. @kg.
Rrjplrj
Wnlrj
5
7
Zsj jst`alt`ke pocjr to rjhlt`vjhy
jst`altj tnj alss od l sjt od lk`alhs.
▶
Wtjp <6 @k your eroups, `mjkt`dy tnj
salhhjst lk`alh lkm alrc `t ls <
▶
Wtjp 96 Jst`altj tnj rjal`k`ke
lk`alhs us`ke vlhujs <, 9, 7, :, >,
<7, 92, =2, <22
Gn`gcjk
Eor`hhl
© Wglhjm Le`hj. @kg.
Norsj
Nyjkl
Grogom`hj
E`rlddj
Jhjpnlkt
9=
Rlej <<0
Yjhlt`vj W`zj Jst`alt`ke
Rlej <92
Rr`or`t`zj Djlturjs dor opt`alh YO@
@k l dhow systja, foi sjqujkg`ke `s tnj cjy to `aprov`ke jgokoa`g outgoajs.
]o pr`or`t`zj ilsjm ok Hjlk jgokoa`gs, wj kjjm
to ckow two tn`kes6
Rroerla
Ilgchoe
Djlturj
Jklihjr
▶
]nj gost od mjhly (GoM) `k mjh`vjr`ke vlhuj
Djlturj
Jklihjr
Djlturj
▶
Unlt `s tnj gost to `aphjajkt tnj vlhulihj
tn`ke?
Djlturj
@d you okhy qulkt`dy okj tn`ke, qulkt`dy tnj gost od mjhly. ”Moklhm E. Yj`kjrtsjk
© Wglhjm Le`hj. @kg.
9:
Murlt`ok
:
© Wglhjm Le`hj. @kg.
Rlej <9<
Jxlaphj w`tn jqulh GoM6 Un`gn foi d`rst?
L
I
$$, < mly
G
$$, 7 mlys
$$, <2 mlys
95
© Wglhjm Le`hj. @kg.
Jxlaphj w`tn jqulh murlt`ok6 Un`gn foi d`rst?
L
$$$, 7 mlys
I
G
© Wglhjm Le`hj. @kg.
$$, 7 mlys
$, 7 mlys
9>
Rlej <99
Ejkjrlh glsj6 Lky gost od mjhly (GoM) lkm murlt`ok
@k tnj ejkjrlh glsj, e`vj prjdjrjkgj to fois w`tn snortjr murlt`ok lkm n`enjr GoM,
us`ke wj`entjm snortjst foi d`rst (UWFD)6
Gost od mjhly
Rr`or`t`zjm us`ke UWFD
GoM
UWFD 1
L
G
I
Foi murlt`ok
(Foi s`zj)
]`aj
G
I
GoM
L
]`aj
90
© Wglhjm Le`hj. @kg.
Goapokjkts od gost od mjhly
Zsjr-Ius`kjss Tlhuj
]`aj Gr`t`glh`ty
Y`sc Yjmugt`ok & Opportuk`ty
Jklihjajkt (YY&OJ)
Yjhlt`vj vlhuj to tnj
Gustoajr or ius`kjss
Now usjr/ius`kjss vlhuj
mjglys ovjr t`aj
Unlt jhsj mojs tn`s mo dor
our ius`kjss
• ]nj
]njy
y prjd
prjdjr
jr tn`
tn`s
s ovjr
ovjr tnl
tnltt
• @s tnj
tnjrj
rj l d`xj
d`xjm
m mjlm
mjlmh`k
h`kj?
j?
• Yjvj
Yjvjku
kuj
j `ap
`aplg
lgt?
t?
• Rot
Rotjkt
jkt`lh
`lh pjk
pjklht
lhty
y or otn
otnjr
jr
kjelt`vj `aplgt?
• U`hh
U`hh tnj
tnjy
y wl`t
wl`t dor
dor us
us or
aovj to lkotnjr Wohut`ok?
• Unl
Unltt `s tnj gur
gurrjk
rjktt jddjg
jddjgtt
ok Gustoajr slt`sdlgt`ok?
• Yjmugj
Yjmugj tnj r`s
r`sc
c od tn`
tn`s
s or
duturj mjh`vjry?
© Wglhjm Le`hj. @kg.
• @s tnj
tnjrj
rj vlh
vlhuj
uj `k
`k tnj
tnj
`kdoralt`ok wj w`hh rjgj`vj?
• Jk
Jkli
lihj
hj kj
kjw
w ius
ius`k
`kjs
jss
s
opportuk`t`js?
72
Rlej <97
Glhguhltj UWFD w`tn rjhlt`vj jst`alt`ke
@k ormjr to glhguhltj UWFD, tjlas kjjm to jst`altj gost od mjhly lkm murlt`ok
▶
Dor murlt`ok, usj foi s`zj ls l qu`gc proxy
▶
Yjhlt`vj jst`alt`ke `s l qu`gc tjgnk`quj to jst`altj foi s`zj lkm rjhlt`vj vlhuj
▶
UWFD stlcjnohmjrs6 Ius`kjss Owkjrs, Rromugt Alklejrs, Rromugt Owkjrs, lkm
Wystja Lrgn`tjgts
Zsjr-ius`kjss
vlhuj
+
]`aj
gr`t`glh`ty
+
Y`sc rjmugt`ok lkm/or
opportuk`ty jklihjajkt
UWFD 1
Foi s`zj
7<
© Wglhjm Le`hj. @kg.
Rrjplrj
Wnlrj
<2
:
▶
Wtjp <6 Rr`or`t`zj tnrjj od tnj Djlturjs you `mjkt`d`jm jlrh`jr us`ke UWFD
▶
Wtjp 96 Wnlrj soaj `ks`ents droa tn`s lgt`v`ty w`tn tnj ghlss
Djlturj
Zsjr-ius`kjss
vlhuj
+
+
+
]`aj
gr`t`glh`ty
YY | OJ
Tlhuj
+
+
+
GoM
1
1
1
Foi s`zj
õ
õ
õ
UWFD
1
1
1
Wglhj dor jlgn plrlajtjr6 <, 9, 7, :, >, <7, 92
Kotj66 Mo okj gohuak lt l t`aj, stlrt iy p`gc`ke tnj salhhjst `tja lkm e`v`ke `t l ‘<.‑
Kotj
]njrj aust ij lt hjlst okj ‘<‑ `k jlgn gohuak.
© Wglhjm Le`hj. @kg.
Rlej <9=
Uj`entjm Wnortjst Foi D`rst (UWFD)
Rlej <9:
=.7 R@ Rhlkk`ke
© Wglhjm Le`hj. @kg.
77
Murlt`ok
9
© Wglhjm Le`hj. @kg.
Rlej <94
Unlt `s R@ Rhlkk`ke?
Rroerla
(R@)
Rhlkk`ke
`s l(LY]),
glmjkgj-ilsjm
lstotnj
njlrtijlt@kgrjajkt
od tnj Le`hj
Yjhjlsj
]rl`k
lh`ek`ke lhhjvjkt
tjlastnlt
ok sjrvjs
tnj LY]
l
snlrjm a`ss`ok lkm T`s`ok.
▶
]wo
]w
o mlys jvjry > ‗ <9 wjjcs (<2 wjjcs
wjjcs `s typ`glh)
▶
Jvjryokj phlks toejtnjr
▶
Rromugt Alklejajkt owks Djlturj pr`or`t`js
▶
Mjvjhopajkt tjlas owk Wtory phlkk`ke
lkm n`en-hjvjh jst`altjs
▶
Lrgn`tjgt/Jke`kjjr`ke lkm Z^ worc
Lrgn`tjgt/Jke`kjjr`ke
worc ls `ktjrajm`lr`js
`ktjrajm`lr`js
dor eovjrklkgj, `ktjrdlgjs, lkm mjpjkmjkg`js
R@ Rhlkk`ke
Le`hj ]jla
© Wglhjm Le`hj. @kg.
]nj ijkjd`ts od R@ Rhlkk`ke
▶
Jstlih`sn`ke pjrsoklh goaauk`glt`
Jstlih`sn`ke
goaauk`glt`ok
ok lgross lhh tjla
tjla
ajaijrs lkm stlcjnohmj
stlcjnohmjrs
rs
▶
Lh`ek`ke mjvjhopajkt
mjvjhopajkt to ius`kjss
ius`kjss eolhs w`tn
w`tn tnj ius`kjss
ius`kjss
goktjxt, T`s`ok, lkm ]jla/Rroerla R@ Oifjgt`vjs
▶
@mjkt`dy`ke mjpjkmjkg`js lkm dostjr`ke gross-tjla lkm
gross-LY] gohhliorlt`ok
▶
Rrov`m`ke tnj opportuk`ty dor fust tnj r`ent laoukt od
lrgn`tjgturj lkm Hjlk Zsjr Jxpjr`jkgj (Z^) eu`mlkgj
▶
Altgn`ke mjalkm to glplg`ty, jh`a`klt`ke jxgjss worc `k
progjss (U@R)
▶
Dlst mjg`s`ok alc`ke
© Wglhjm Le`hj. @kg.
Gross-tjla gohhliorlt`ok
74
Rlej <95
]nj R@ Rhlkk`ke progjss
© Wglhjm Le`hj. @kg.
75
Grjltj Lh`ekajkt w`tn R@ Oifjgt`vjs
▶
Oifjgt`vjs lrj ius`kjss
suaalr`js od wnlt jlgn tjla
`ktjkms
to mjh`vjr `k tnj upgoa`ke
R@.
▶
]njy odtjk m`rjgthy rjhltj to
`ktjkmjm Djlturjs `k tnj ilgchoe.
▶
Otnjr jxlaphjs6
‗ Leerjelt`ok od l sjt
sjt od Djlturjs
‗ L A`hjstokj
A`hjstokj h`cj l trlmj
trlmj snow
Djlturj support`ke tnj
‗ Lk Jklihjr Djlturj
`aphjajktlt`ok
‗ L alfor
alfor rjdlgtor`ke
© Wglhjm Le`hj. @kg.
7>
Rlej <9>
Al`ktl`k prjm`gtli`h`ty w`tn ukgoaa`ttjm oifjgt`vjs
Zkgoaa`ttjm oifjgt`vjs
oifjgt`vjs njhp `aprovj tnj prjm`gtli`h`ty od mjh`vjr`ke
mjh`vjr`ke ius`kjss vlhuj.
▶
]njy lrj phlkkjm lkm lrjk‐t jxtrl tn`kes tjlas
mo „fust `k glsj you nlvj t`aj‐
▶
]njy lrj kot `kghumjm `k tnj goaa`tajkt, tnjrjiy
alc`ke tnj goaa`tajkt aorj rjh`lihj
▶
@d l tjla nls how gokd`mjkgj `k ajjt`ke l R@
Oifjgt`vj, `t snouhm ij aovjm to ukgoaa`ttjm
▶
@d lk oifjgt`vj
oifjgt`vj nls alky ukckowks,
ukckowks, goks`mjr
goks`mjr
aov`ke `t to ukgoaa`ttjm lkm put `k jlrhy sp`cjs
▶
Zkgoaa`ttjm oifjgt`vjs goukt wnjk glhguhlt`ke
holm
70
© Wglhjm Le`hj. @kg.
Rrjplrj to jxpjr`jkgj l s`auhltjm R@ Rhlkk`ke jvjkt
]nj dhow od tnj s`auhlt`ok
Pou w`hh ij prjsjktjm
w`tn tnj proerla
T`s`ok
© Wglhjm Le`hj. @kg.
Pou w`hh ij `kvohvjm `k
phlkk`ke two
@tjrlt`oks goks`mjr`ke
Wtor`js lkm Djlturjs
Pou w`hh ij mrldt`ke R@
Oifjgt`vjs ilsjm ok
tnj proerla T`s`ok
lkm Djlturjs
Pou w`hh ij gohhliorlt`ke
w`tn tnj Ius`kjss Owkjrs
to lss`ek ius`kjss vlhuj
to tnj R@ Oifjgt`vjs
=2
Rlej <90
Outgoajs od tnj R@ Rhlkk`ke s`auhlt`ok
Lgt`vjhy plrt`g`plt`ke `k l s`auhltjm R@ Rhlkk`ke jvjkt
j vjkt w`hh jklihj you to6
Goaauk`glt`ok
Jxpjr`jkgj tnj
ius`kjss ijkjd`ts od
jstlih`sn`ke
goaauk`glt`ok lgross
lhh tjla ajaijrs lkm
stlcjnohmjrs
Jst`altj Glplg`ty
Jxpjr`jkgj
jst`alt`ke glplg`ty
dor tnj @tjrlt`ok
Oifjgt`vjs
Alklej r`scs
Jxpjr`jkgj mrldt`ke
R@ Oifjgt`vjs dor
lgn`jv`ke tnj
Rroerla @kgrjajkt
lkm goaa`tt`ke to
tnj phlk
Jxpjr`jkgj alkle`ke
proerla r`scs
=<
© Wglhjm Le`hj. @kg.
Murlt`ok
7
▶
Wtjp <6 @mjkt`dy LY] rohjs dor tnj
W`auhlt`ok rohj
Lss`ekjm to
Jxjgut`vj
Tohuktjjr
Rromugt Alklejr
Tohuktjjr
Wystja Lrgn`tjgt, Z^,
Mjvjhopajkt Alklejr
Tohuktjjr
s`auhlt`ok
▶
Wtjp 96 Jksurj tnlt you nlvj lhh
cjy rohjs rjqu`rjm dor tnj R@
Rhlkk`ke s`auhlt`ok
Pour @kstrugtor w`hh ij tnj Y]J.
© Wglhjm Le`hj. @kg.
=9
Rlej <72
Lh`ekajkt to l goaaok a`ss`ok
Uj lrj njrj to el`k lh`ekajkt lkm
goaa`tajkt lroukm l ghjlr sjt od pr`or`t`zjm
oifjgt`vjs. @ w`hh kow rjv`jw tnj lejkml dor
tnj kjxt two mlys od tnj R@ Rhlkk`ke jvjkt.
Y]J
© Wglhjm Le`hj. @kg.
Ius`kjss goktjxt
>622 ‗ 0 62
622
•
Wtltj od
od tn
tnj iu
ius`kjss
Rromugt/Wohut`ok T`s`ok
0622
06
22 ‗ <2
<267
672
2
•
T`s
`s`o
`ok
k lk
lkm
m pr
pr`o
`or`
r`t`
t`zj
zjm
m Dj
Djlt
ltur
urjs
js
Lrgn`tjgturj T`s`ok lkm mjvjhopajkt
prlgt`gjs
<2672 ‗ <<
<<672
672
•
•
Lrgn`tjgturj,
Lrgn`tjg
turj, goaa
goaaok
ok drlaj
drlajworcs
worcs,, jtg.
Le`hj
Le`h
j tooh`ke
tooh`ke,, jke`kjj
jke`kjjr`ke
r`ke prlgt
prlgt`gjs,
`gjs, jtg.
Rhlkk`ke goktjxt lkm hukgn
<<6
<672
72 ‗ <6
<622
22
•
Dlg`
Dl
g`h`
h`tl
tlto
torr jx
jxph
phl`
l`ks
ks tn
tnj
j ph
phlk
lkk`
k`ke
ke pr
prog
ogjs
jss
s
•
]jla irjlcouts
<622
<62
2 ‗ =62
=622
2
•
]jlas mjvjho
mjvjhop
p mrldt
mrldt phlks
phlks lkm `mjkt`d
`mjkt`dy
y r`scs
r`scs lkm
`apjm`ajkts
Lrgn`tjg
Lrgn
`tjgts
ts lkm
lkm Rromug
Rromugtt Alklej
Alklejrs
rs g`rguh
g`rguhltj
ltj
•
]jl
jlas
as pr
prjs
jsjk
jktt mrl
mrldt
dt ph
phlk
lks,
s, r`
r`sc
scs,
s, lk
lkm
m `ap
`apjm
jm`a
`ajk
jkts
ts
•
Lmfustajkts
Lmfustaj
kts almj
almj ilsjm
ilsjm ok gnlhhjke
gnlhhjkejs,
js, r`scs,
r`scs, lkm
`apjm`ajkts
Mrldt phlk rjv`jw
=622
=6
22 ‗ :6
:622
22
Alklejajkt rjv`jw lkm proihja sohv`ke
:622
:62
2 ‗ 462
4622
2
© Wglhjm Le`hj. @kg.
Rlej <7<
Rhlkk`ke lmfustajkts
]jla irjlcouts
0622 ‗ <<622
D`klh phlk rjv`jw lkm hukgn
<<6
<622
22 ‗ <6
<622
22
Rroerla r`scs
<622
<62
2 ‗ 962
9622
2
R@ gokd`mjkgj votj
9622
96
22 ‗ 96
96<
<:
Rhlk rjworc `d kjgjsslry
96<:
96<
: ‗ ???
Rhlkk`ke rjtrospjgt`vj
lkm aov`ke dorwlrm
Ldtjr
goaa`tajkt
© Wglhjm Le`hj. @kg.
© Wglhjm Le`hj. @kg.
•
Rhlkk`ke lmfust
Rhlkk`ke
lmfustajkt
ajkts
s almj
almj ilsjm
ilsjm ok prjv`
prjv`ous
ous mly‐s
mly‐s
alklejajkt ajjt`ke
•
]jlas mjvj
mjvjhop
hop d`klh
d`klh phlks
phlks lkm
lkm rjd`kj
rjd`kj r`scs
r`scs lkm
`apjm`ajkts
Ius`kjss
Ius`
kjss Owkjr
Owkjrs
s g`rguhlt
g`rguhltj
j lkm lss`e
lss`ek
k ius`kjs
ius`kjss
s
vlhuj to tjla oifjgt`vjs
>622
>62
2 ‗ 062
0622
2
•
•
]jl
jlas
as prj
prjsj
sjkt
kt d`k
d`klh
lh phl
phlks
ks,, r`sc
r`scs,
s, lk
lkm
m `apj
`apjm`
m`aj
ajkt
kts
s
•
Yjal`k`ke proer
Yjal`k`ke
proerla-h
la-hjvjh
jvjh r`scs
r`scs lrj m`sgus
m`sgussjm
sjm lkm
lkm
YOLAjm
•
]jl
jla
a lkm
lkm pr
pro
oer
erla
la go
gok
kd`
d`mj
mjkg
kgj
j vot
votj
j
•
@d kjgjsslr
kjgjsslry,
y, phlkk
phlkk`ke
`ke gokt`ku
gokt`kujs
js ukt`h
ukt`h goaa`ta
goaa`tajkt
jkt `s
lgn`jvjm
•
Yjtr
Yj
tros
ospj
pjgt
gt`v
`vj
j
•
•
Aov`ke
Aov`
ke do
dorw
rwlr
lrm
m
D`kl
D`
klhh `k
`kst
stru
rugt
gt`o
`oks
ks
Rlej <79
© Wglhjm Le`hj. @kg.
@tjrlt`ok <.<
Djlturj <
@tjrlt`ok <.9
@tjrlt`ok <.7
@tjrlt`ok <.=
@tjrlt`ok <.:
Glplg`ty6
Glplg`ty6
Glplg`ty6
Glplg`ty6
Glplg`ty6
Holm6
Holm6
Holm6
Holm6
Holm6
Djlturj 9
@R @tjrlt`ok
^
R@ Oifjgt`vjs
R@ Oifjgt`vjs
IT
Y`scs
Dogus ok tnj n`enh`entjm
lrjl dor tn`s s`auhlt`ok.
LT
E
Zkgoaa`ttjm
Oifjgt`vjs
R
P
© Wglhjm Le`hj. @kg.
Zsjr Wtory
O
@kdrlstrugturj
jklihjr
Y
Y`scs or
mjpjkmjkg`js
Al`ktjklkgj
Jxphorlt`ok
jklihjr
Rlej <77
Tjhog`ty
© Wglhjm Le`hj. @kg.
Glhguhlt`ke @tjrlt`ok glplg`ty
▶
Dor jvjry duhh-t`aj Le`hj ]jla ajaijr
goktr`iut`ke to Wohut`ok mjvjhopajkt, e`vj tnj
tjla > po`kts (lmfust dor plrt-t`ajrs).
▶
Wuitrlgt < po`kt dor jvjry tjla ajaijr
vlglt`ok mly lkm noh`mly.
▶
▶
D`km l salhh Wtory tnlt wouhm tlcj liout l nlhd
mly to mjvjhop lkm l nlhd mly to tjst lkm
vlh`mltj. Glhh `t l <.
Jst`altj jvjry otnjr Wtory rjhlt`vj to tnlt okj.
© Wglhjm Le`hj. @kg.
Jxlaphj6
L 5-pjrsok
5-pjrsok tjla goaposjm od 7
mjvjhopjrs, 9 tjstjrs, < Rromugt
Owkjr,, lkm < Wgrua Alstjr
Owkjr
Jxghumj tnj Wgrua Alstjr,
Rromugt Owkjr, lkm vlglt`ok
t`aj droa tnj glhguhlt`ok
Glhguhltjm glplg`ty6 : x >
po`kts 1 =2 po`kts pjr @tjrlt`ok
:2
Rlej <7=
Murlt`ok
:
▶
Wtjp <6 Yjv`jw tnj jxlaphj ok tnj prjv`ous sh`mj
▶
Wtjp 96 Glhguhltj your owk glplg`ty dor tnj kjxt two, 9-wjjc @tjrlt`oks
‗ ]nj d`rst @tjrlt`ok stlrts Aokmly
‗ Zsj your rjlh lvl`hli`h`ty
▶
Wtjp 76 Alcj surj you nlvj your tjla‐s glplg`ty glhguhltjm
© Wglhjm Le`hj. @kg.
Murlt`ok
:2
Pou w`hh ij phlkk`ke l snort Rroerla @kgrjajkt w`tn two @tjrlt`oks.
▶
Wtjp <6 Wjtup tnj tjla lrjl. Jktjr tnj glplg`ty dor jlgn @tjrlt`ok.
▶
Wtjp 96 R`gc up l Djlturj droa tnj Rromugt Alklejr.
Alklejr.
▶
Wtjp 76 Jst`altj tnj Wtor`js us`ke Wtory po`kts.
▶
Wtjp =6 Holm tnj Wtor`js `kto tnj @tjrlt`oks.
▶
Wtjp :6 Ur`tj tnj R@ Oifjgt`vjs us`ke ghjlr stltjajkts.
▶
Wtjp 46 @mjkt`dy tnj ukgoaa`ttjm oifjgt`vjs.
▶
Wtjp 56 @mjkt`dy lky proerla r`scs lkm mjpjkmjkg`js.
© Wglhjm Le`hj. @kg.
:9
Rlej <7:
Murlt`ok
:
▶
Wtjp <6 Oisjrvj tnj WoW, gokmugtjm iy tnj Y]J
▶
Wtjp 96 Jlgn tjla‐s Wgrua Alstjr prov`mjs tnj tjla‐s gurrjkt stltus lkm
lmmrjssjs tnj qujst`oks droa tnj Y]J
▶
Wtjp 76 ]nj Y]J nohms
nohms l ajjt-ldtjr ldtjr
ldtjr tnj sykg (h`a`tjm to < ‗ 9 top`gs dor
tnj s`auhlt`ok)
Wgrua od Wgruas qujst`oks lrj ok tnj dohhow`ke sh`mj.
:7
© Wglhjm Le`hj. @kg.
Murlt`ok
:
WoW Wykg \ujst`oks
]jla <
]jla 9
]jla 7
]jla =
]jla :
Nlvj you `mjkt`d`jm tnj glplg`ty dor jlgn @tjrlt`ok od tnj R@?
Nlvj you `mjkt`d`jm aost od tnj Wtor`js dor tnj d`rst two @tjrlt`oks
lkm ijeuk jst`alt`ke?
Nlvj you ijeuk rjsohv`ke mjpjkmjkg`js w`tn otnjr tjlas?
Lrj you m`sguss`ke
m`sguss`ke trlmjodds lkm gokdh`gt`ke pr`or`t`js w`tn your
your
Ius`kjss Owkjrs?
Nlvj you `mjkt`d`jm lky proerla r`scs?
U`hh you ij rjlmy to stlrt wr`t`ke R@ Oifjgt`vjs `k tnj kjxt <:
a`kutjs?
@s tnjrj lkytn`ke you kjjm to m`sguss w`tn otnjr Wgrua Alstjrs? @d
so, stly dor tnj ajjt-ldtjr.
© Wglhjm Le`hj. @kg.
:=
Rlej <74
Rrjplrj
5
▶
Wtjp <6 Rrjsjkt tnj suaalry od your tjla‐s d`rst two @tjrlt`oks lkm okj or
aorj mrldt R@ Oifjgt`vjs
▶
Wtjp 96 Alcj surj tnlt you nlvj `kghumjm tnj dohhow`ke6
‗ Glplg`ty lkm holm dor jlgn @tjrlt`ok
‗ Mrldt R@ Oifjgt`vjs
‗ Rroerla r`scs lkm `apjm`ajkts
© Wglhjm Le`hj. @kg.
Alklejajkt rjv`jw lkm proihja-sohv`ke
Lt tnj jkm od mly <, alklejajkt ajjts to alcj lmfustajkts to sgopj
lkm oifjgt`vjs ilsjm ok tnj mly‐s phlkk`ke.
Goaaok qujst`oks mur`ke tnj alklejrs‐ rjv`jw6
• Unlt
Unlt m`
m`m
m wj
wj fus
fustt hjl
hjlrk
rk?
?
• Unjr
Unjrj
j mo wj kjjm
kjjm to lmfus
lmfust?
t? T`s`o
T`s`ok?
k? Wgopj
Wgopj?
?
]jla lss`ekajkts?
• Unj
Unjrj
rj lrj tnj io
iotth
tthjk
jkjgc
jgcs?
s?
• Unl
Unltt Djlt
Djlturj
urjs
s aust
aust ij mj-s
mj-sgop
gopjm?
jm?
• Unlt mjg
mjg`s`o
`s`oks
ks aust
aust wj
wj alcj
alcj ijtwjj
ijtwjjk
k kow
kow lkm
lkm
toaorrow to lmmrjss tnjsj `ssujs?
© Wglhjm Le`hj. @kg.
:4
Rlej <75
Lgt`v`t`js mur`ke mly 9
Mly <
Mly 9
Ius`kjss goktjxt
>622‗0622
Rromugt/Wohut`ok T`s`ok
0622‗<2672
Lrgn`tjgturj T`s`ok lkm
mjvjhopajkt prlgt`gjs
Rhlkk`ke lmfustajkts
>622‗0622
]jla irjlcouts
0622‗<<622
D`klh phlk rjv`jw lkm hukgn
<<622 ‗<622
Rroerla r`scs
<622‗9622
R@ gokd`mjkgj votj
9622‗96<:
<2672‗<<672
Rhlkk`ke goktjxt lkm hukgn
<<672‗<622
]jla irjlcouts
<622‗=622
Mrldt phlk rjv`jw
=622‗:622
Rhlk rjworc `d kjgjsslry
96<:‗???
Alklejajkt rjv`jw lkm
proihja sohv`ke
:622‗4622
Rhlkk`ke
rjtrospjgt`vj
lkm aov`ke
dorwlrm
Ldtjr
goaa`tajkt
© Wglhjm Le`hj. @kg.
:5
Alcj phlkk`ke lmfustajkts
▶
Ilsjm ok tnj prjv`ous mly‐s alklejajkt rjv`jw
lkm proihja-sohv`ke ajjt`ke, lmfustajkts lrj
m`sgussjm.
▶
Ross`ihj gnlkejs6
‗ Ius`kjss pr`or`t`js
‗ Lmfustajk
Lmfustajktt to T`s`ok
T`s`ok
‗ Gnlkejs to sgopj
‗ Yjlh`ekajkt od worc lkm tjlas
© Wglhjm Le`hj. @kg.
:>
Rlej <7>
]jla irjlcout #9
Ilsjm
ok kjw
ckowhjmej
eoom k`ent‐s shjjp,
tjlas worc
to grjltj
tnj`r lkm
d`klhlphlks.
▶
@k tnj sjgokm tjla irjlcout, Ius`kjss Owkjrs
g`rguhltj lkm lss`ek ius`kjss vlhuj to R@
Oifjgt`vjs droa how (<) to n`en (<2)
▶
]jlas d`klh`zj tnj Rroerla @kgrjajkt phlk
▶
]jlas lhso goksoh`mltj proerla r`scs,
`apjm`ajkts, lkm mjpjkmjkg`js
▶
Zkgoaa`ttjm oifjgt`vjs prov`mj tnj glplg`ty lkm
eulrm ilkm kjjmjm to `kgrjlsj tnj rjh`li`h`ty od
glmjkgj-ilsjm mjh`vjry
© Wglhjm Le`hj. @kg.
:0
Murlt`ok
5
]nj `kstrugtor w`hh mjaokstrltj lss`ek`ke ius`kjss
vlhuj dor okj tjla‐s oifjgt`vjs.
▶
Wtjp <6 Ir`ke tnj Ius`kjss Owkjrs to okj tjla‐s
mrldt phlks
▶
Wtjp 96 ]nj Ius`kjss Owkjrs w`hh sjt vlhuj ok l
sglhj od < ‗ <2 dor jlgn `mjkt`d`jm
`mjkt`d`jm oifjgt`vj
oifjgt`vj
▶
Wtjp 76 Oisjrvj tnj m`sguss`ok tnlt wouhm tlcj
phlgj, `hhustrlt`ke tnj hlrejr purposjs lkm tnouent
progjssjs lroukm lss`ek`ke ius`kjss vlhuj
© Wglhjm Le`hj. @kg.
42
Rlej <70
Rroerla Iolrm6 Djlturj mjh`vjry,
mjh`vjry, mjpjkmjkg`js, lkm A`hjstokjs
A`hjstokjs
4<
© Wglhjm Le`hj. @kg.
D`klh phlk rjv`jw
]jlas lkm Ius`kjss Owkjrs pjjr-rjv`jw lhh d`klh phlks.
D`klh phlk rjv`jw lejkml
<. Gnlkejs to glplg`ty
glplg`ty lkm
lkm holm
9. D`klh R@ Oifjgt`vj
Oifjgt`vjs
s w`tn ius`kjss
ius`kjss vlhuj
vlhuj
7. Rroerla r`scs lkm `apjm`ajkts
`apjm`ajkts
=. \&L sjss
sjss`ok
`ok
D`klh phlk rjv`jw
Zsjm w`tn pjra`ss`ok od WJ@ Ehoilh Ujlhtn Wjrv`gjs
© Wglhjm Le`hj. @kg.
49
Rlej <=2
Iu`hm`ke tnj d`klh phlk
▶
▶
D`klh phlks lrj rjv`jwjm iy lhh tjlas
Ius`kjss Owkjrs lrj lscjm wnjtnjr
tnjy lggjpt tnj phlk
▶
@d so, tnj phlk `s lggjptjm
▶
@d kot, tnj phlks stly `k phlgj, lkm tnj
tjla gokt`kujs phlkk`ke ldtjr tnj rjv`jw
L tjla prjsjkt`ke tnj`r d`klh phlk
Zsjm w`tn pjra`ss`ok od M`sgoukt ]`rj Gorporlt`ok
© Wglhjm Le`hj. @kg.
47
Lmmrjss`ke proerla r`scs
Ldtjr lhh phlks nlvj
nlvj ijjk prjsjktjm,
prjsjktjm, rjal`k`ke
proerla r`scs lkm `apjm`ajkts lrj m`sgussjm lkm
gltjeor`zjm.
YOLA`ke r`scs6
Yjsohvjm - Nls ijjk lmmrjssjm. Ko hokejr l
gokgjrk.
Owkjm - Woajokj nls tlcjk rjspoks`i`h`ty.
Lggjptjm - Kotn`ke aorj glk ij mokj. @d r`sc oggurs,
rjhjlsj aly ij goaproa`sjm.
A`t`eltjm - ]jla nls phlk to lmfust ls kjgjsslry.
© Wglhjm Le`hj. @kg.
4=
Rlej <=<
Murlt`ok
5
]nj `kstrugtor w`hh mjaokstrltj YOLA`ke okj to two
r`scs dor okj tjla.
▶
Wtjp <6 R`gc okj to two r`sc jxlaphjs.
▶
Wtjp 96 Yjlm tnja `k drokt od lhh tjlas lkm
stlcjnohmjrs.
▶
Wtjp 76 Lsc `d lkyokj
lkyokj glk owk, njhp a`t`eltj, or
or
rjsohvj tnj r`scs. Otnjrw`sj, lggjpt ls `s.
▶
Wtjp =6 Rut jlgn r`sc `kto l gorrjspokm`ke qulmrlkt
od tnj YOLA snjjt dor tnj proerla.
4:
© Wglhjm Le`hj. @kg.
Gokd`mjkgj votj6 ]jla
]jla lkm proerla
Ldtjr mjpjkmjkg`js lrj rjsohvjm
r jsohvjm lkm r`scs lrj lmmrjssjm, l
gokd`mjkgj votj `s tlcjk iy tnj tjla lkm proerla.
L goaa`tajkt w`tn two plrts6
<. ]jlas lerjj to mo jvjrytn`ke `k tnj`r powjr to ajjt tnj lerjjm-to oifjgt`vjs
9. @k tnj jvjkt tnlt dlgt plttjrks m`gtltj tnlt `t `s s`aphy kot lgn`jvlihj, tjlas
lerjj to jsglhltj `aajm`ltjhy so tnlt gorrjgt`vj lgt`ok glk ij tlcjk
Ko
gokd`mjkgj
© Wglhjm Le`hj. @kg.
H`tthj
gokd`mjkgj
Eoom
gokd`mjkgj
N`en
gokd`mjkgj
Tjry n`en
gokd`mjkgj
44
Rlej <=9
Yuk l phlkk`ke ajjt`ke rjtrospjgt`vj
]nj
R@ phlkk`ke
jvjkt`t.w`hh jvohvj ovjr t`aj. Jkm`ke w`tn l rjtrospjgt`vj w`hh njhp
gokt`kuoushy
`aprovj
]nj R@ Rhlkk`ke Jvjkt
]nj Rhlkk`ke Ajjt`ke
]nj
Rhlkk`ke Ajjt`ke
Yjtrospjgt`vj
rjtrospjgt`vj
rjtrospjgt`vj
<.Unlt wjkt wjhh
<.Unlt wjkt wjhh
<.Unlt
wjkt wjhh
9.Unlt
m`mk‐t
9.Unlt m`mk‐t
9.Unlt
m`mk‐t
7.Unlt
wj glk
mo
7.Unlt wj glk mo
7.Unlt
wj
glk mo
ijttjr
kjxt
t`aj
ijttjr kjxt t`aj
ijttjr kjxt t`aj
© Wglhjm Le`hj. @kg.
45
=.= Mjvjhop ok Glmjkgj3 Yjhjlsj ok Mjalkm
© Wglhjm Le`hj. @kg.
4>
Rlej <=7
Alklej tnj dhow od worc w`tn tnj Rroerla Clkilk
40
© Wglhjm Le`hj. @kg.
LY] jvjkts mr`vj tnj trl`k
LY] jvjkts grjltj l ghosjm-hoop systja to cjjp tnj trl`k ok tnj trlgcs.
LY] Wykg
Wykg
LY] jvjkts
]jla jvjkts
Wgrua od Wgruas
R@
Rhlkk`ke
@tjrlt`ok
Rhlkk`ke
@tjrlt`ok
Yjtro
RO Wykg
Ml`hy
Wtlkm-up
@tjrlt`ok
Yjv`jw
Wystja
Mjao
Ilgchoe
Yjd`kjajkt
@kspjgt & Lmlpt
Rrjplrj dor R@ Rhlkk`ke
© Wglhjm Le`hj. @kg.
52
Rlej <==
LY] sykg
sykg `s usjm to goorm`kltj proerjss
proerj ss
▾
T`s`i`h`ty `kto proerjss lkm `apjm`ajkts
▾
Dlg`h`tltjm iy Y]J
▾
Rlrt`g`plkts6 Wgrua Alstjrs, otnjr sjhjgt
▾
Dlg`h`tltjm iy Y]J or RA
tjla ajaijrs, WAJs `d kjgjsslry
▾
Rlrt`g`plkts6 RA, ROs, otnjr stlcjnohmjrs,
▾
Ujjchy or aorj drjqujkthy
drjqujkthy,, 72‗42 a`kutjs
▾
]`ajioxjm lkm dohhowjm iy l ajjt-ldtjr
▾
T`s`i`h`ty `kto proerjss, sgopj, lkm pr`or`ty
lmfustajkts
lkm WAJs ls kjgjsslry
▾
Ujjchy or aorj drjqujkthy, 72‗42 a`kutjs
▾
]`ajioxjm lkm dohhowjm iy l ajjt-ldtjr
© Wglhjm Le`hj. @kg.
5<
Mjao tnj duhh systja `kgrjajkt jvjry two wjjcs
▶
Djlturjs lrj dukgt`oklhhy goaphjtj
or toeehjm so ls kot to m`srupt
mjaokstrlihj dukgt`oklh`ty
▶
Kjw Djlturjs worc toejtnjr lkm
w`tn jx`st`ke dukgt`oklh`ty
▶
Nlppjks ldtjr tnj @tjrlt`ok rjv`jw
(aly hle iy ls augn ls okj
@tjrlt`ok alx`aua)
▶
Mjao droa l stle`ke jkv`rokajkt
wn`gn rjsjaihjs promugt`ok ls
augn ls poss`ihj
© Wglhjm Le`hj. @kg.
59
Rlej <=:
@kkovlt`ok lkm Rhlkk`ke (@R) @tjrlt`ok
Rrov`mj sudd`g`jkt glplg`ty alre`k to jklihj glmjkgj. ”Moklhm E. Yj`kjrtsjk
Dlg`h`tltj rjh`li`h`ty, Rroerla @kgrjajkt rjlm`kjss, phlkk`ke, lkm `kkovlt`ok
▶
@kkovlt`ok6 Opportuk`ty dor
`kkovlt`ok, nlgcltnoks, lkm
`kdrlstrugturj `aprovjajkts
▶
Rhlkk`ke6 Rrov`mjs dor
glmjkgj-ilsjm phlkk`ke
▶
Jst`alt`ke eulrm ilkm dor
glmjkgj-ilsjm mjh`vjry
© Wglhjm Le`hj. @kg.
57
Jxlaphj @R @tjrlt`ok glhjkmlr
© Wglhjm Le`hj. @kg.
5=
Rlej <=4
U`tnout tnj @R @tjrlt`ok...
▶
Hlgc od mjh`vjry glplg`ty iuddjr `aplgts prjm`gtli`h`ty
H`tthj `kkovlt`ok3 tyrlkky od tnj urejkt
▶
]jgnk`glh mjit erows ukgoktrohhlihy
▶
Rjophj iurk out
▶
Ko t`aj dor tjlas to phlk, mjao, or `aprovj toejtnjr
▶
© Wglhjm Le`hj. @kg.
!
]YOZIHJ
LNJLM
5:
@aprov`ke rjsuhts w`tn tnj @kspjgt lkm Lmlpt jvjkt
]nrjj plrts od @kspjgt lkm Lmlpt6
<.
]nj R@ Wystja Mjao
9.
\ulkt`tlt`vj lkm \ulh`tlt`vj Ajlsurjajkt
7.
Rroihja-Wohv`ke
Rroihja-Wohv`
ke Uorcsnop
▶ ]`ajiox6 7 ‗ = nours
nours pjr
pjr R@
R@
▶ Lttjkmjjs6 ]jlas lkm stlcjnohmjrs
© Wglhjm Le`hj. @kg.
54
Rlej <=5
R@ Wystja Mjao
Lt tnj jkm
jkm od tnj R@, tjlas mjaokstrl
mjaokstrltj
tj tnj gurrjkt
gurrjkt
stltj od tnj Wohut`ok to tnj lppropr`ltj stlcjnohmjrs.
▶
Odtjk hjm iy Rromugt Alklejajkt, ROs, lkm tnj
Wystja ]jla
▶
Lttjkmjm iy Ius`kjss
Lttjkmjm
Ius`kjss Owkjrs,
Owkjrs, LY] stlcjnoh
stlcjnohmjrs,
mjrs,
Rromugt Alklejajkt, Y]J, Wgrua Alstjrs, lkm
tjlas
© Wglhjm Le`hj. @kg.
55
Rroerla pjrdoralkgj rjport`ke
Rr`or to or ls plrt od tnj R@ Wystja Mjao, tjlas rjv`jw tnj ius`kjss vlhuj
lgn`jvjm dor jlgn od tnj`r R@ Oifjgt`vjs.
▶
]jlas ajjt w`tn tnj`r Ius`kjss
Owkjrs to sjhd-lssjss tnj
ius`kjss vlhuj tnjy lgn`jvjm dor
jlgn oifjgt`vj
▶
Jlgn tjla‐s phlkkjm vs lgtulh
ius`kjss vlhuj `s tnjk rohhjm up to
tnj proerla prjm`gtli`h`ty
ajlsurj.
© Wglhjm Le`hj. @kg.
5>
Rlej <=>
Ajlsurj LY] Rrjm`gtli`h`ty
]nj rjport goaplrjs lgtulh ius`kjss vlhuj lgn`jvjm to phlkkjm ius`kjss vlhuj.
50
© Wglhjm Le`hj. @kg.
]nj Rroihja-Wohv`ke Uorcsnop
Lerjj ok tnj proihja to sohvj
^
@mjkt`dy tnj i`eejst root-glusj us`ke
Rlrjto lklhys`s
Irl`kstora sohut`oks
@mjkt`dy `aprovjajkt ilgchoe `tjas
@ksudd`g`jkthy
rjh`lihj rjhjlsj
goaa`tajkts
Yjstltj tnj kjw proihja dor tnj i`eejst
root-glusj
^
Lpphy root-glusj lklhys`s lkm : wnys
@ksudd`g`jkt
lrgn`tjgturlh
rukwly
© Wglhjm Le`hj. @kg.
>2
Rlej <=0
=.: Iu`hm`ke l Gokt`kuous Mjh`vjry R`pjh`kj
w`tn MjvOps
© Wglhjm Le`hj. @kg.
><
Rrjplrj
5
▶
Wtjp <6 ]lcj tnj aytn or dlgt qu`z `k your worciooc
▶
Wtjp 96 Gnjgc your rjsuhts w`tn tnj lkswjr cjy lt tnj
iottoa od tnj plej tnlt dohhows tnj qu`z
© Wglhjm Le`hj. @kg.
>9
Rlej <:2
MjvOps Aytn or Dlgt \u`z
@kstrugt`oks6 ]lcj
]lcj tn`s aytn or dlgt qu`z `km`v`mulhhy. Gnjgc your rjsuhts w`tn tnj
lkswjr cjy lt tnj iottoa od tnj plej tnlt dohhows tnj qu`z.
Aytn
Dlgt
<. MjvOps
MjvOps `s fust
fust liout
liout l
luto
utoal
alt`o
t`ok
k


9. MjvO
MjvOps
ps `s
`s l guht
guhtur
urlh
lh gnl
gnlke
kej
j


7. Pou mok‐t kjjm
kjjm Hjlk-Le
Hjlk-Le`hj
`hj to nlvj
nlvj l suggjssduh
suggjssduh MjvOps
MjvOps `aphjaj
`aphjajktlt
ktlt`ok
`ok


=. Le`hj
Le`hj `s dor
dor mjvjh
mjvjhopa
opajkt
jkt kot
kot opjrl
opjrlt`o
t`oks
ks


:. ]nj mjphoya
mjphoyajkt
jkt p`pjh`k
p`pjh`kj
j `s usjm to mjphoy
mjphoy jkv`roka
jkv`rokajkts
jkts ls wjhh
wjhh ls sohut`oks
sohut`oks


4. MjvOps
MjvOps tr`js to
to ir`mej tnj
tnj elp ijtwjjk
ijtwjjk kjw
kjw Djltur
Djlturjs
js lkm stlihj
stlihj sohut`ok
sohut`okss


5. Ajlsurj
Ajlsurjajkt
ajktss lrj
lrj lk `aportlkt
`aportlkt plrt od Mjv
MjvOps
Ops


>. Lutoalt`
Lutoalt`ok
ok od tjst`ke
tjst`ke rjmugjs
rjmugjs tnj nohm`ke
nohm`ke gost
gost


0. MjvOps
MjvOps `s okhy dor salhh
salhh sodtwl
sodtwlrj
rj goaplk`js
goaplk`js


<2. Gnlos aokcjy wls mjvjhopjm iy Kjtd`x


Kotjs
Rlej <:<
Murlt`ok
9
nttp6//i`t.hy/WLDjMjvOps
>7
© Wglhjm Le`hj. @kg.
Alx`a`zj spjjm lkm stli`h`ty
Opt`a`zjm dor
mjvjhopajkt spjjm
© Wglhjm Le`hj. @kg.
Opt`a`zjm dor
stli`h`ty
Uorc`ke toejtnjr dor
spjjm lkm stli`h`ty
>=
Rlej <:9
L GLHAY lpprolgn to MjvOps
▶
Guhturj
- Jstlih`sn l guhturj od snlrjm
rjspoks`i`h`ty dor mjvjhopajkt,
mjphoyajkt, lkm opjrlt`oks.
▶
Lutoalt`ok
▶
Hjlk
▶
Ajlsurjajkt
▶
Yjgovjry
Guhturj
od snlrjm
rjspoks`i`h`ty
- Lutoaltj tnj Gokt`kuous
Mjh`vjry R`pjh`kj.
dhow - Cjjp iltgn s`zjs salhh,
salhh, h`a`t
U@R, lkm prov`mj jxtrjaj v`s`i`h`ty.
Yjgovjry
Lutoalt`ok
rjmugjs r`sc &
prjsjrvjs vlhuj
od gokt`kuous
mjh`vjry p`pjh`kj
- Ajlsurj tnj
tnj dhow tnrouen
tnj p`pjh`kj. @aphjajkt duhh-stlgc
tjhjajtry.
- Lrgn`tjgt lkm jklihj how-r`sc
rjhjlsjs. Jstlih`sn dlst rjgovjry
rjgovjry,, dlst
rjvjrs`ok, lkm dlst d`x-dorwlrm.
Ajlsurjajkt
od dhow, qulh`ty
& vlhuj
Hjlk Dhow
lggjhjrltjs
mjh`vjry
© Wglhjm Le`hj. @kg.
>:
Iu`hm`ke tnj Gokt`kuous Mjh`vjry R`pjh`kj w`tn MjvOps
▶
]nj Gokt`kuous Mjh`vjry R`pjh`kj (GMR) rjprjsjkts tnj worcdhows, lgt`v`t`js, lkm lutoalt`ok
kjjmjm to mjh`vjr kjw dukgt`oklh`ty aorj drjqujkthy.
▶
Jlgn Le`hj Yjhjlsj ]rl`k iu`hms lkm al`ktl`ks,
al`ktl`ks, or snlrjs, l p`pjh`kj.
p`pjh`kj.
▶
Orelk`zlt`oks alp tnj`r gurrjkt p`pjh`kj `kto tn`s kjw strugturj lkm rjaovj mjhlys lkm
`aprovj tnj jdd`g`jkgy od jlgn stjp.
© Wglhjm Le`hj. @kg.
>4
Rlej <:7
Gokt`kuous
Gokt`ku
ous Jxphorlt`ok
Jxphorlt`ok ‗ Zkmjrst
Zkmjrstlkm
lkm Gustoajr
Gustoajr kjjms
© Wglhjm Le`hj. @kg.
>5
Gokt`kuous @ktjerlt`ok ‗ L gr`t`glh tjgnk`glh prlgt`gj od tnj LY]
© Wglhjm Le`hj. @kg.
>>
Rlej <:=
Gokt`kuous
Gokt`ku
ous Mjphoyajkt
Mjphoyajkt ‗ Ejtt`ke to
to promugt`ok jlrhy
jlrhy
>0
© Wglhjm Le`hj. @kg.
Mjgouphj rjhjlsj jhjajkts droa tnj totlh Wohut`ok
Jkm-usjr dukgt`oklh`ty
(rjhjlsjm jvjry 9 wjjcs)
Wjgur`ty upmltjs
(rjhjlsjm ok mjalkm)
Ilgc-odd`gj dukgt`oklh`ty
(rjhjlsjm jvjry aoktn)
Tlhuj „strjlahjts‐
© Wglhjm Le`hj. @kg.
Jkt`rj Wohut`ok
(alfor rjhjlsj jvjry qulrtjr)
Rlej <::
Wjplrltj mjphoy droa rjhjlsj
▶
Wjplrltj mjphoy to promugt`ok
droa rjhjlsj
▶
N`mj lhh kjw dukgt`oklh`ty ukmjr
djlturj toeehjs
▶
Jklihjs tjst`ke ilgceroukm lkm
dorjeroukm progjssjs `k tnj lgtulh
promugt`ok jkv`rokajkt ijdorj
jxpos`ke kjw dukgt`oklh`ty to usjrs
▶
]`a`ke od tnj rjhjlsj ijgoajs l
ius`kjss mjg`s`ok
© Wglhjm Le`hj. @kg.
0<
Yjhjlsj ok Mjalkm
Mjalkm ‗ Alc`ke vlhuj
vlhuj lvl`hlihj wnjk
wnjk `t‐s kjjmjm
kjjmjm
© Wglhjm Le`hj. @kg.
09
Rlej <:4
Lrgn`tjgt dor rjhjlsli`h`ty
Lrgn`tjgturl
Lrgn`tjgturlh
h Yukwly `salrcjt`ke
jx`st`ke gomj,
goirlkm`ke
mj,
nlrmwlrj goapokjkts,
eu`mjh`kjs, jtg., tnlt jklihj kjlr-tjra
ius`kjss Djlturjs.
▶
Jklihjrs iu`hm up tnj rukwly
▶
Djlturjs goksuaj `t
▶
Lrgn`tjgturlh Yukwly aust
Lrgn`tjgturlh
aust ij
gokt`kuoushy al`ktl`kjm
▶
Zsj glplg`ty lhhoglt`ok (l pjrgjktlej od
trl`k‐s
ovjrlhh
`k rukwly
l R@) dor
Jklihjrs
tnlt glplg`ty
jxtjkm tnj
07
© Wglhjm Le`hj. @kg.
▶
Wtjp <6 Goks`mjr tnj prlgt`gjs lkm
tnj jvjkts tnlt support Le`hj
Rromugt Mjh`vjry ls m`sgussjm
jlrh`jr
▶
Wtjp 96 @mjkt`dy tnrjj a`k`aua
v`lihj `aprovjajkts you gouhm
jxjgutj to `aprovj Le`hj Rromugt
Mjh`vjry. Ur`tj tnja mowk `k your
Lgt`ok Rhlk
Rhlk
▶
Wtjp 76 Wnlrj your `ks`ents w`tn tnj
ghlss
© Wglhjm Le`hj. @kg.
Rrjplrj
Wnlrj
:
7
0=
© Wglhjm Le`hj. @kg.
Rlej <:5
Lgt`ok Rhlk
@aprov`ke Le`hj Rromugt
Mjh`vjry
Rlej <:>
Hjssok rjv`jw
@k tn`s hjssok you6
▶
@mjkt`d`jm tnj ijkjd`ts od Gustoajr Gjktr`g`ty
▶
Rrlgt`gjm Mjs`ek ]n`kc`ke
▶
Jxpjr`jkgjm Rroerla Ilgchoe pr`or`t`zlt`ok
w`tn UWFD
▶
Rlrt`g`pltjm `k l R@ Rhlkk`ke s`auhlt`ok
▶
Jxphorjm now to Mjvjhop ok Glmjkgj lkm
Yjhjlsj ok Mjalkm
▶
M`sgussjm now to iu`hm l Gokt`kuous Mjh`vjry
R`pjh`kj w`tn MjvOps
Wglhjm Le`hj Drlajworc Yjlm`kes6
Le`hj Rromugt Mjh`vjry
Mjh`vjry,, Gustoajr Gjktr`g`ty
Gjktr`g`ty,, Mjs`ek
]n`kc`ke, UWFD,
UWFD, R@ Rhlkk`ke, MjvOps, Gokt`kuous
Mjh`vjry R`pjh`kj
© Wglhjm Le`hj. @kg.
0:
Rlej <:0
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej <42
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs
e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm
lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
]rlm`t`oklh lpprolgnjs to
portdoh`o alklejajkt
wjrj kot mjs`ekjm dor l
ehoilh jgokoay or tnj
`aplgt od m`e`tlh m`srupt`ok.
]njsj dlgtors put prjssurj
ok jktjrpr`sjs to worc
ukmjr l n`enjr mjerjj od
ukgjrtl`kty lkm yjt mjh`vjr
`kkovlt`vj Wohut`oks augn
dlstjr.
© Wglhjm Le`hj. @kg.
Rlej <4<
:.< Mjd`k`ke l WLDj Rortdoh`o
:.9 Gokkjgt`ke tnj portdoh`o
to tnj Jktjrpr`sj strltjey
:.7 Al`ktl`k`ke tnj Rortdoh`o
T`s`ok
:.= Yjlh`z`ke tnj Rortdoh`o
T`s`ok tnrouen Jp`gs
:.: Jstlih`sn`ke Hjlk
Iumejts lkm Eulrmrl`hs
:.4 Jstlih`sn`ke portdoh`o dhow
© Wglhjm Le`hj. @kg.
Hjlrk`ke oifjgt`vjs
Lt tnj jkm
jkm od tn`s
tn`s hjssok, you snouhm
snouhm ij lihj to6
▶
Mjsgr`i
Mjs
gr`ij
j tnj purp
purposj
osj lkm
lkm jhjajk
jhjajkts
ts od l WLD
WLDj
j portdoh
portdoh`o
`o
▶
Gokstrugt wjhh-wr`ttjk strltje`g tnjajs
▶
Japhoy tnj portdoh`o glkvls to mjsgr`ij tnj gurrjkt lkm duturj stltj
▶
Grjltj Jp`g nypotnjs`s stltjajkts to `kdora tnj T`s`ok
▶
M`st`keu`sn trlm`t`oklh lkm Hjlk iumejt`ke lpprolgnjs
▶
Gokstrugt l Rortdoh`o Clkilk
7
=
© Wglhjm Le`hj. @kg.
Rlej <49
]nj rohj od Hjlk Rortdoh`o Alklejajkt (HRA)
Aost strltjey m`lhoeujs jkm up w`tn jxjgut`vjs tlhc`ke
lt gross-purposjs ijglusj… koiomy ckows jxlgthy
wnlt `s ajlkt iy v`s`ok lkm strltjey , lkm ko two
pjophj jvjr qu`tj lerjj ok wn`gn top`gs ijhoke wnjrj.
]nlt `s wny, wnjk you lsc ajaijrs od lk jxjgut`vj
tjla to mjsgr`ij lkm jxphl`k tnj gorporltj strltjey,
you drjqujkthy ejt w`hmhy m`ddjrjkt lkswjrs. Uj fust
mok‐t nlvj l eoom ius`kjss m`sg`ph`kj dor gokvjre`ke ok
`ssujs tn`s listrlgt.
”Ejoddrjy Aoorj, Jsglpj Tjhog`ty
© Wglhjm Le`hj. @kg.
:.< Mjd`k`ke l WLDj portdoh`o
:
4
© Wglhjm Le`hj. @kg.
Rlej <47
Unlt `s l WLDj portdoh`o?
L WLDj portdoh`o
portdoh`o `s l gohhjgt`ok
gohhjgt`ok od mjvjhopajkt Tlhuj Wtrjlas.
Wtrjla s.
▶
Jlgn Tlhuj Wtrjla iu`hms, supports, lkm al`ktl`ks Wohut`oks
▶
Wohut`oks lrj mjh`vjrjm
mjh`vjrjm to tnj Gustoajr
Gustoajr,, wnjtnjr `ktjrklh or jxtjrklh
jxtjrklh to tnj
Jktjrpr`sj
LE@HJ YJHJLWJ ]YL@K
RI
LE@HJ YJHJLWJ ]YL@K
LE@HJ YJHJLWJ ]YL@K
5
© Wglhjm Le`hj. @kg.
Lk Jktjrpr`sj aly nlvj l s`kehj portdoh`o or auht`phj
a uht`phj portdoh`os
WLDj Rortdoh`o
Wtrltje`g
]njajs
LE @H J YJH JLWJ ]YL@K
RI
LE @H J YJH JLWJ ]YL@K
LE @H J YJH JLWJ ]YL@K
Walhh Jktjrpr`sj
W`kehj Rortdoh`os
WLDj Rortdoh`o
WLDj Rortdoh`o
WLDj Rortdoh`o
Wtrltje`g
WLDj Rortdoh`o
Wtrltje`g
]njajs
Wtrltje`g
]njajs
Wtrltje`g
]njajs
]njajs
LE@HJ YJ HJ LW J ] YL@K
RI
LE@HJ YJ HJ LW J ] YL@K
LE@HJ YJ HJ LW J ] YL@K
RI
LE@HJ
YJ
HJ LW J ] YL@K
LE@HJ YJ HJ
LW J ]
YL@K
LE@HJ YJ HJ LW J ] YL@K
RI
LE@HJ
YJ
HJ LW J ] YL@K
LE@HJ YJ HJ
LW J ]
YL@K
LE@HJ YJ HJ LW J ] YL@K
RI
LE@HJ YJ HJ LW J ] YL@K
LE@HJ YJ HJ LW J ] YL@K
LE@HJ YJ HJ LW J ] YL@K
Hlrej Jktjrpr`sj
Auht`phj Rortdoh`os
>
© Wglhjm Le`hj. @kg.
Rlej <4=
Mjd`kj tnj portdoh`o w`tn tnj portdoh`o glkvls
▶
]nj portdoh`o glkvls `s
l tjaphltj dor
`mjkt`dy`ke l spjg`d`g
WLDj portdoh`o
▶
@t mjd`kjs tnj moal`k
od tnj portdoh`o lkm
otnjr cjy jhjajkts
0
© Wglhjm Le`hj. @kg.
Alp Wohut`oks iy nor`zok
Nor`zok 7
Jvlhult`ke
Nor`zok 9
Jajre`ke
Nor`zok <
@kvjst`ke
Jxtrlgt`ke
Nor`zok 2
Yjt`r`ke
Mjgoaa`ss`ok
Mjgoaa`ss`ok
<2
© Wglhjm Le`hj. @kg.
Rlej <4:
:.9 Gokkjgt`ke tnj portdoh`o to Jktjrpr`sj strltjey
<<
© Wglhjm Le`hj. @kg.
Wtrltjey lkm `kvjstajkt dukm`ke6 Gohhliorlt`ok lkm rjspoks`i`h`t`js
Wtrltjey lkm `kvjstajkt dukm`ke jksurjs tnlt tnj jkt`rj portdoh`o `s lh`ekjm lkm
dukmjm to grjltj lkm al`ktl`k tnj Wohut`oks kjjmjm to ajjt ius`kjss tlrejts.
Jktjrpr`sj
Jktjrpr`sj
Jxjgut`vjs
Jxjgut`vjs
Al`ktl`k l Rortdoh`o T`s`ok
Yjlh`zj Rortdoh`o T`s`ok tnrouen Jp`gs
Ius`kjss
Owkjrs
Jktjrpr`sj
Jktjrpr`sj
Lrgn`tjgt
Lrgn`tjgt
Jstlih`sn Hjlk Iumejts lkm Eulrmrl`hs
Jstlih`sn portdoh`o dhow
<9
© Wglhjm Le`hj. @kg.
Rlej <44
Jhjajkts od Jktjrpr`sj strltjey dorauhlt`ok
CR@s
Rortdoh`o
goktjxt
• T`s
`s`o
`ok
k
• A`
A`ss
ss`o
`ok
k
• Gor
Gorj
j vlh
vlhujs
ujs
Jktjrpr`sj
ius`kjss
mr`vjrs
Jktjrpr`sj
Wtrltjey
Dorauhlt`ok
M`st`kgt`vj
goapjtjkgj
D`klkg`lh
eolhs
\ulh`tlt`vj mltl
Hjlk Iumejt Eulrmrl`hs
Rortdoh`o
iumejts
Wtrltje`g
]njajs
Goapjt`t`vj
jkv`rokajkt
<7
© Wglhjm Le`hj. @kg.
Gokkjgt tnj portdoh`o to tnj Jktjrpr`sj w`tn Wtrltje`g ]njajs
Wtrltje`g ]njajs lrj m`ddjrjkt`lt`ke ius`kjss oifjgt`vjs tnlt6
▶
Lrj l gohhliorlt`ok
gohhliorlt`ok ijtwjjk
ijtwjjk HRA
HRA lkm tnj hlrejr Jktjrpr`sj
Jktjrpr`sj
▶
Mr`vj tnj duturj stltj od l portdoh`o
▶
Gokkjgt tnj Rortdoh`o to tnj Jktjrpr`sj strltjey
▶
Rrov`mj goktjxt dor tnj Rortdoh`o T`s`ok lkm Hjlk iumejt`ke
Eoom jx
jxlaphjs od
od Wt
Wtrltje`g ]n
]njajs
Ilm jx
jxlaphjs od
od Wt
Wtrltje`g ]n
]njajs
Jxplkm lu
lutokoaous mj
mjh`vjry `k
`kto rj
rjtl`h
@kgrjlsj sn
snlrjnohmjr wj
wjlhtn
Jxpl
Jx
plkm
km luto
lutoko
koao
aous
us mjh`
mjh`vj
vjry
ry `kto
`kto njlh
njlhtn
tngl
glrj
rj
Alx`
Al
x`a`
a`zj
zj gorp
gorpor
orlt
ltj
j wjlht
wjlhtn
n
<=
© Wglhjm Le`hj. @kg.
Rlej <45
@kdhujkgj od Wtrltje`g ]njajs
Wtrltje`g ]njajs `kdhujkgj portdoh`o strltjey lkm prov`mj ius`kjss goktjxt dor
portdoh`o mjg`s`ok-alc`ke.
Rortdoh`o T`s`ok
Jktjrpr`sj Eovjrkajkt
Rortdoh`o Clkilk lkm Rortdoh`o Ilgchoe
T`s`ok
T`s`
ok dor Wohu
Wohut`ok,
t`ok, Rroerla,
Rroerla, lkm ]jla Ilgchoes
Ilgchoes
Wtrltje`g
]njajs
Tlhuj Wtrjla Iumejts
@kvjstajkt Nor`zoks Glplg`ty Lhhoglt`ok
Hjlk Iumejt Eulrmrl`hs
Liovj portdoh`o
tnrjsnohm?
Lpprovj W`ek`d`glkt
@k`t`lt`vjs
© Wglhjm Le`hj. @kg.
Ius`kjss Owkjr
Jkelejajkt
<:
Rrjplrj
Wnlrj
:
7
▶
Wtjp <6 @mjkt`dy tnrjj Wtrltje`g ]njajs tnlt njhp mjd`kj tnj strltjey od your
portdoh`o `k tnj upgoa`ke yjlr
▶
Wtjp 96 M`sguss6
‗ Lrj tnjsj m`ddjrjkt`ltors dor your
your ius`k
ius`kjss
jss or ius`kj
ius`kjss
ss ls usu
usulh?
lh?
▶
Wtjp 76 Ij prjplrjm to snlrj w`tn tnj ghlss
<4
<4
<4
© Wglhjm Le`hj. @kg.
Rlej <4>
@mjkt`dy`ke Wtrltje`g ]njajs
Wtrltje`g ]njaj #<
Wtrltje`g ]njaj #9
Wtrltje`g ]njaj #7
Rlej <40
:.7 Al`ktl`k`ke tnj Rortdoh`o T`s`ok
<5
© Wglhjm Le`hj. @kg.
@mjkt`dy opportuk`t`js dor tnj portdoh`o‐s duturj stltj w`tn WUO]
▶
Jstlih`snjs lk
W
U
O
]
ukmjrstlkm`ke od tnj
portdoh`o‐s strjketns lkm
wjlckjssjs
▶
Njhps `mjkt`d
Njhps
`mjkt`dy
y tnj aost
aost
s`ek`d`glkt opportuk`t`js
lkm potjkt`lh tnrjlts
<>
© Wglhjm Le`hj. @kg.
Rlej <52
]OUW strltje`g opt`oks altr`x
▶
]nj cjy m`ddjrjkgj ijtwjjk tnj
WUO] lkm ]OUW lklhysjs lrj tnj
outgoajs tnlt tnjy grjltj
▶
]OUW lklhys`s `s usjm pr`alr`hy dor
`mjkt`dy`ke strltje`g opt`oks to grjltj
l ijttjr duturj stltj
▶
WUO] lklhys`s `s l erjlt wly to
ukgovjr tnj gurrjkt s`tult`ok od your
Tlhuj Wtrjla, promugt, or portdoh`o
© Wglhjm Le`hj. @kg.
Jkv`s`ok tnj duturj stltj
▶
]nj portdoh`o
portdoh`o glkvls glpturjs
glpturjs tnj gurrjkt stltj
stltj
▶
Zsj WUO] lkm ]OUW to irl`kstora potjkt`lh duturj stltjs
▶
Jvlhultj your
your opt`oks lkm
lkm sjhjgt l duturj stltj
stltj
▶
@mjkt`dy tnj Jp`gs tnlt w`hh ejt you to tn`s duturj stltj
<0
92
© Wglhjm Le`hj. @kg.
Rlej <5<
Jxprjss tnj duturj stltj ls l T`s`ok
© Wglhjm Le`hj. @kg.
:.= Yjlh`z`ke Rortdoh`o T`s`ok tnrouen Jp`gs
9<
99
© Wglhjm Le`hj. @kg.
Rlej <59
Unlt `s
`s l Ror
Rortdo
tdoh`o
h`o Jp`g?
Jp`g?
▶
Lk Jp`g `s l s`ek`d`glkt
s`ek`d`glkt Wohut`ok
Wohut`ok mjvjhopajkt
mjvjhopajkt
`k`t`lt`vj. ]njrj lrj two typjs6
‗ Ius`kjss Jp`gs m`rjgthy mjh`vjr ius`kjss vlhuj
Jp`g
Jklihjr
Rortdoh`o
Ilgchoe
‗ Jklihjr Jp`gs support tnj Lrgn`tjgturlh Yukwly lkm
duturj ius`kjss dukgt`oklh`ty
▶
▶
Rortdoh`o Jp`gs lrj typ`glhhy gross-gutt`ke,
typ`glhhy splkk`ke auht`phj Tlhuj Wtrjlas lkm
R@s
Djlturj
Jklihjr
Djlturj
Djlturj
Jklihjr
Djlturj
Djlturj
Djlturj
Djlturj
Rroerla
Ilgchoe
Jp`gs kjjm l Hjlk ius`kjss glsj, tnj
mjd`k`t`ok od l a`k`aua v`lihj promugt (ATR),
lk Jp`g Owkjr, lkm lpprovlh iy HRA
Djlturj
Wtory
Wtory
Wtory
Jklihjr
Wtory
Wtory
Wtory
Jklihjr
Wtory
Wtory
Wtory
Wtory
Wtory
Wtory
]jla
Ilgchoe
© Wglhjm Le`hj. @kg.
Jp`gs lrj `k`t`lhhy mjsgr`ijm w`tn tnj Jp`g nypotnjs`s stltjajkt
Jp`gs lrj mjsgr`ijm w`tn dour alfor
d`jhms6
▶
]nj vlhuj stltjajkt ‗ Mjsgr`ijs tnj Jp`g
Jp`g `k
ejkjrlh tjras6 tnj ‘dor-wno-tnj …‑ port`ok
▶
Ius`kjss outgoajs nypotnjs`s ‗ Wtltjs
tnj qulkt`tlt`vj or qulh`tlt`vj ijkjd`ts tnlt tnj
ius`kjss glk lkt`g`pltj `d tnj nypotnjs`s `s
provjk to ij gorrjgt
▶
Hjlm`ke `km`gltors ‗ Mjsgr`ij tnj jlrhy
ajlsurjs tnlt w`hh njhp prjm`gt tnj ius`kjss
outgoajs
▶
Kokdukgt`oklh rjqu`rjajkts (KDYs) ‗
97
@mjkt`dy lky KDYs lssog`ltjm w`tn tnj Jp`g
9=
© Wglhjm Le`hj. @kg.
Rlej <57
▶
Wtjp <6 @k your eroup, `mjkt`dy lk
Jp`g droa okj od your goktjxts
▶
Wtjp 96 Ur`tj tnj Jp`g nypotnjs`s
stltjajkt
▶
Wtjp 76 M`sguss6
Rrjplrj
Wnlrj
<9
7
‗ Unlt gouhm ij lk ATR to vlh`mltj tn`s
Jp`g?
© Wglhjm Le`hj. @kg.
9:
Rlej <5=
Jp`g Ur`t`ke
Jp`g6 Mjvjhop kjxtejkjrlt`ok vlk
nlrmwlrj to glpturj
lmm`t`oklh mltl ok
vlk pjrdoralkgj
Jp`g6 Al`ktjklkgj
proerlas tl`horjm dor
jlgn vlk ilsjm ok
sjksor mltl
Jp`g6 Lutoaltjm
jhjgtrok`g `kspjgt`oks
lkm trlgc`ke
Jp`g Nypotnjs`s Wtltjajkt
Dukkjh
ukkjh Jktr
Jktryy Mltj6
Mltj6
8]nj
8]nj mltj
mltj tnl
tnltt tnj jp`
jp`gg jk
jktj
tjrj
rjm
m tnj
tnj du
dukkj
kkjh.;
h.;
Jp`g Klaj6
8L snort klaj dor tnj jp`g.;
Jp`g Owkjr6
8]nj klaj od tnj jp`g owkjr.;
8Lk jhjvltor p`tgn (vlhuj stltjajkt) tnlt mjsgr`ijs tnj jp`g `k l ghjlr lkm gokg`sj wly.;
Dor 8gustoajrs;
wno 8mo soajtn`ke;
Jp`g Mjsgr`pt`ok6
tnj 8sohut`ok;
`s l 8soajtn`ke ‗ tnj „now‐;
tnlt 8prov`mjs tn`s vlhuj;
ukh`cj 8goapjt`tor, gurrjkt sohut`ok or kok-jx`st`ke sohut`ok;
our sohut`ok 8mojs soajtn`ke ijttjr ” tnj „wny‐;
Ius`kjss Outgoajs6
8]nj ajlsurlihj
ajlsurlihj ijkjts tnlt tnj ius`kjss glk lkt`g`pltj `d tnj jp`g nypotnjs`s `s provjk
to ij gorrjgt.;
Hjlm`ke @km`gltors6
8]nj jlrhy ajlsurjs tnlt w`hh njhp prjm`gt tnj ius`kjss outgoaj nypotnjs`s. Dor aorj ok
tn`s top`g, sjj tnj @kkovlt`ok Lggoukt`ke lmvlkgjm top`g lrt`ghj.;
Kokdukgt`oklh
Yjqu`rjajkts
(KDYs)6
8Kokdukgt`oklh rjqu`rjajkts
rjqu`rjajkts (KDYs) lssog`ltjm w`tn tnj jp`g.;
Rlej <5:
Jp`g Ur`t`ke
Jp`g Nypotnjs`s Wtltjajkt
Dukkjh Jktry Mltj6
Jp`g Klaj6
Jp`g Owkjr6
Jp`g Mjsgr`pt`ok6
Ius`kjss Outgoajs6
Hjlm`ke @km`gltors6
Kokdukgt`oklh
Yjqu`rjajkts
(KDYs)6
Rlej <54
:.: Jstlih`sn`ke Hjlk Iumejts lkm Eulrmrl`hs
©©
Wglhjm
Le`hj.
@kg.,
Wglhjm
Le`hj,
Le`hj
Wglhjm
@kg.
94
Rlej <55
Rroihja6 Gost-gjktjr iumejt`ke
]rlm`t`oklh
]rlm`t
`oklh profjgt-ilsjm, gost-gjktjr iumejt`ke grjltjs ovjrnjlm lkm dr`gt`ok, howjrs vjhog`ty
vjhog`ty..
Rrofjgt jddort
jst`altj
G
G
$
<
rt
o
dd
J
G
9
G
ddo
J
rt
G
G
$
7
o
dd
J
rt
G
G
rt
. ..
Gost gjktjr 7
Gost gjktjr <
Rrofjgt
L profjgt
profjgt rjqu`rjs gohhliorlt`ok
gohhliorlt`ok od gost
gjktjrs lkm lss`ekajkt od pjophj, iumejt,
lkm sgnjmuhj. @t tlcjs auht`phj iumejts to
iu`hm l s`kehj profjgt iumejt.
$
$
…
j
`s
r
p
r
j
t
k
J
=
o
dd
J
Rrofjgt gost
jst`altj
Yjsuht6
Whow,, goaphjx iumejt`ke progjss
Whow
Hjlms to ut`h`zlt`ok-ilsjm phlkk`ke lkm jxjgut`ok
How proerla tnrouenput
Aovjs pjophj to tnj worc
▾
▾
▾
. ..
Gost gjktjr 9
…
▾
Gost gjktjr =
95
© Wglhjm Le`hj. @kg.
Rrofjgt
Rrof
jgt ovjr
ovjrruks
ruks glus
glusj
j rj-iumejt
rj-iumejt`ke
`ke lkm `kg
`kgrjls
rjlsjs
js gos
gostt od mjhly
mjhly
Rrofjgt jst`altj
Rhlkkjm6
Lgtulh6
Rrofjgt
Unlt/wno mo wj ihlaj?
▾
]jgnkohoey gnlhhjkej?
▾
Gnlkej `k sgopj?
▾
]nj tjla?
▾
Mojs `t alttjr?
Rrofjgt
Yjsuht6
Ul`t dor kjw iumejt lpprovlh3 `kgrjlsj gost od mjhly (GoM)
Gosthy vlr`lkgj lklhys`s3 ihlaj elaj3 tnrjltjks trlksplrjkgy
Yjsourgj sgrlaihj rjlss`ekajkts
▾
▾
▾
9>
© Wglhjm Le`hj. @kg.
Rlej <5>
Wohut`ok6
Wohut`
ok6 Dukm Tlhuj
Tlhuj Wtrjlas,
Wtrjlas, kot profjgts
Dukm`ke Tlhuj Wtrjlas prov`mjs dor duhh goktroh od spjkm, w`tn6
▶
Ko gosthy lkm mjhly-`kmug`ke profjgt gost vlr`lkgj lklhysjs
▶
Ko rjsourgj rjlss`ekajkts
▶
Ko ihlaj elaj dor profjgt ovjrruks
Hjlk Iumejts
Eulrmrl`hs
Tlhuj Wtrjlas
Wohut`oks
90
© Wglhjm Le`hj. @kg.
Iumejts lrj kot lddjgtjm iy Djlturj ovjrruks or gnlke`ke pr`or`t`js
Rhlkkjm6
Djlturj <
Djlturj 9
Unjk l Djlturj tlcjs hokejr tnlk phlkkjm, cjjp
pjophj worc`ke ok tnj r`ent Djlturj dor
dor tnj r`ent
rjlsoks
Lgtulh6
Djlturj 9
Djlturj <
Mjhly tn`s Djlturj ls
kjgjsslry.
72
© Wglhjm Le`hj. @kg.
Rlej <50
Al`ktl`k tnj Eulrmrl`hs
▶
Lpphy `kvjstajkt nor`zoks
▶
Zt`h`zj glplg`ty lhhoglt`ok
▶
Lpprovj Jp`g `k`t`lt`vjs
▶
Gokt`kuous Ius`kjss Owkjr
jkelejajkt
<
9
U WFD
7
© Wglhjm Le`hj. @kg.
:.4 Jstlih`sn`ke portdoh`o dhow
U WFD
=
7<
79
© Wglhjm Le`hj. @kg.
Rlej <>2
Eovjrk Jp`g dhow w`tn tnj Rortdoh`o Clkilk
▶
Alcjs hlrejst ius`kjss `k`t`lt`vjs v`s`ihj
▶
Ir`kes strugturj to lklhys`s lkm mjg`s`ok-alc`ke
▶
Rrov`mjs U@R h`a`ts to jksurj tnj tjlas lklhyzj
rjspoks`ihy
▶
Njhps prjvjkt ukrjlh`st`g jxpjgtlt`oks
▶
Njhps mr`vj gohhliorlt`ok laoke tnj cjy stlcjnohmjrs
▶
Rrov`mjs l trlksplrjkt lkm qulkt`tlt`vj ils`s dor
jgokoa`g mjg`s`ok-alc`ke
77
© Wglhjm Le`hj. @kg.
Jp`gs dhow tnrouen tnj Rortdoh`o Clkilk
]nj Rortdoh`o Clkilk systja mjsgr`ijs tnj progjss stltjs tnlt lk Jp`g eojs
tnrouen droa tnj dukkjh to mokj.
Lhh i`e
i`e `mjls
`mjls lrj
glpturjm, sugn ls6
• Kjw ius`kjss
opportuk`t`js
• Gost slv`kes
• Alrcjtphlgj gnlkejs
• Ajrejrs lkm
lgqu`s`t`oks
• Rroihjas w`tn
jx`st`ke Wohut`oks
• Yjd`kj
ukmjrstlkm`ke od
tnj Jp`g
• Grjltj tnj Jp`g
nypotnjs`s
stltjajkt
• Rrjh`a`klry gost
jst`altjs lkm
UWFD
• U@R h`a`tjm
• Wohut`ok
lhtjrklt`vjs
• Yjd`kjm gost
jst`altjs
jst`al
tjs lkm
UWFD
• Jp`gs
lpprovjm iy
HRA
• Wjqujkgjm
us`ke UWFD
• Mjd`kj ATR
• Grjltj Hjlk
ius`kjss
glsj
ATR
• Iu`hm lkm
jvlhultj ATR
• R`vot or
pjrsjvjrj
mjg`s`ok almj
• Ruhhjm iy tjlas
• Eo/ko-eo mjg`s`ok
• U@R h`a`tjm
Ruhh wnjk lk
Jp`g Owkjr `s
lvl`hlihj
Ruhh wnjk lk Jp`g
Owkjr nls
glplg`ty
Ruhh wnjk
lpprovjm iy
HRA
Ruhh wnjk trl`k
glplg`ty lkm
iumejt lvl`hlihj
Rjrsjvjrj
• Lddjgtjm
Lddjgtjm LY]
LY]s
s
or Wohut`ok
]rl`ks rjsjrvj
glplg`t
glp
lg`ty
y dor tnj
Jp`g
• Mokj wnjk HRA
eovjrklkgj `s ko
hokejr rjqu`rjm
• Gokt`kuj
Djlturj
`aphjajktlt`ok
ukt`h UWFD
mjtjra`kjs
otnjrw`sj
Ruhh wnjk ATR
nypotnjs`s
provjk truj
Ruhh wnjk Jp`g `s
ko hokejr l
portdoh`o gokgjrk
7=
© Wglhjm Le`hj. @kg.
Rlej <><
Djjm tnj portdoh`o dukkjh
Rortdoh`o
T`s`ok
Gurrjkt Wtltj
Rortdoh`o Glkvls
Duturj Wtltj
Rortdoh`o Glkvls
Rortdoh`o
Yolmalp
Wohut`ok
LY] 7
T`s`ok
LY] 9
LY] <
Wohut`ok
Yolmalp
7:
© Wglhjm Le`hj. @kg.
ATRs dostjr `kkovlt`ok lkm goktroh sgopj
WLDj Hjlk Wtlrtup Gyghj
Grjltj kjw Jp`g lkm nypotnjs`s
Pjs
Iu`hm lkm jvlhultj
ATR
Nypotnjs`s
provjk?
Ko
R`vot?
Jp`g stltj6 ATR
Rortdoh`o Clkilk
Lpprovjm Hjlk
Hjlk ius`kjss glsj
glsj
w`tn l mjd`kjm ATR lkm
ius`kjss outgoaj nypotnjs`s
Ko
Pjs
Jp`g stltj6 Rortdoh`o Ilgchoe
Wtop
Mjvjhopajktgokt`kujs
Kotj6 Alky
jxpjr`ajkts lrj
poss`ihj njrj!
Jp`g stltj6 Rjrsjvjrj
Mjvjhopajkt stops
or
@d portdoh`o eovjrklkgj `s
ko hokejr rjqu`rjm
Jp`g stltj6 Mokj
Jp`g stltj6 Mokj
Gokt`kuj
ukt`h UWFD
mjtjra`kjs
otnjrw`sj
Hoglh Djlturjs lkm otnjr
Jp`g `kput
Rroerla Clkilk systjas
74
© Wglhjm Le`hj. @kg.
Rlej <>9
Hjssok rjv`jw
@k tn`s hjssok you6
▶
Mjsgr`ijm tnj purposj lkm jhjajkts
od l WLDj portdoh`o
▶
Gokstrugtjm wjhh-wr`ttjk strltje`g
tnjajs
▶
Yjv`jwjm tnj Rortdoh`o Glkvls to
mjsgr`ij tnj gurrjkt lkm duturj stltj
▶
Grjltjm Jp`g nypotnjs`s stltjajkts
to `kdora tnj T`s`ok
▶
M`st`keu`snjm trlm`t`oklh lkm Hjlk
iumejt`ke lpprolgnjs
▶
M`sgussjm tnj Rortdoh`o Clkilk
© Wglhjm Le`hj. @kg.
Wglhjm Le`hj Drlajworc Yjlm`kes6
Hjlk Rortdoh`o Alklejajkt, Wtrltje`g ]njajs,
Rortdoh`o T`s`ok, Hjlk Iumejts, Eulrmrl`hs, Rortdoh`o
Clkilk, Jp`gs
75
Rlej <>7
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej <>=
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs
e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm
lkm rjhltjm prjplrlt`ok altjr`lhs.
© Wglhjm Le`hj. @kg.
Lk orelk`zlt`ok‐s
orelk`zlt`ok‐s alklejrs,
jxjgut`vjs, lkm otnjr hjlmjrs
lrj rjspoks`ihj dor tnj
lmopt`ok, suggjss, lkm
okeo`ke `aprovjajkt od
Hjlk-Le`hj mjvjhopajkt lkm
tnj goapjtjkg`js tnlt hjlm to
Ius`kjss Le`h`ty. Okhy tnjy
nlvj tnj lutnor`ty to gnlkej
lkm gokt`kuoushy `aprovj tnj
systjas tnlt eovjrk now
worc `s pjrdorajm.
© Wglhjm Le`hj. @kg.
Rlej <>:
4.<
Hjlm`ke iy jxlaphj
4.9
Hjlm`ke tnj gnlkej
© Wglhjm Le`hj. @kg.
Hjlrk`ke oifjgt`vjs
Lt tnj jkm od tn`s hjssok you snouhm ij lihj to6
▶
Jxphl`k tnj ijnlv`ors kjgjsslry to hjlm iy jxlaphj
▶
M`sguss tjgnk`qujs dor hjlm`ke suggjssduh gnlkej
▶
Yjgoek`zj tnj stjps `k tnj WLDj @aphjajktlt`ok Yolmalp
7
=
© Wglhjm Le`hj. @kg.
Rlej <>4
4.< Hjlm`ke iy jxlaphj
© Wglhjm Le`hj. @kg.
Hjlm`ke iy jxlaphj
Wjtt`ke lk jxlaphj `s kot tnj al`k ajlks od `kdhujkg`ke otnjrs, `t `s tnj okhy ajlks. ”Lhijrt J`kstj`k
▶
Lutnjkt`g`ty rjqu`rjs hjlmjrs to aomjh mjs`rjm prodjss`oklh lkm
jtn`glh ijnlv`ors
▶
Jaot`oklh `ktjhh`ejkgj mjsgr`ijs now hjlmjrs `mjkt`dy lkm
alklej tnj`r jaot`oks lkm tnosj od otnjrs tnrouen sjhdlwlrjkjss, sjhd-rjeuhlt`ok, aot`vlt`ok, japltny,
japltny, lkm sog`lh sc`hhs
▶
H`djhoke hjlrk`ke mjp`gts now hjlmjrs jkelej `k lk okeo`ke,
vohuktlry,, lkm sjhd-aot`vltj
vohuktlry
sjhd-aot`vltjm
m pursu`t od ckowhjmej lkm erowtn, lkm
tnjy jkgourlej lkm support tnj slaj `k otnjrs
▶
Erow`ke otnjrs jkgourlejs hjlmjrs to prov`mj tnj pjrsoklh,
prodjss`oklh, lkm tjgnk`glh eu`mlkgj lkm rjsourgjs jlgn
japhoyjj kjjms to lssuaj `kgrjls`ke hjvjhs od rjspoks`i`h`ty
▶
Mjgjktrlh`zjm mjg`s`ok-alc`ke aovjs tnj lutnor`ty dor mjg`s`oks
to wnjrj tnj `kdoralt`ok `s
:
4
© Wglhjm Le`hj. @kg.
Rlej <>5
Hjlmjrs prov`mj tnj orelk`zlt`ok w`tn plttjrks od jxpjgtjm ijnlv`ors
Rltnohoe`glh Guhturj
Rowjr-or`jktjm
Iurjlugrlt`g Guhturj
Yuhj-or`jktjm
Ejkjrlt`vj Guhturj
Rjrdoralkgj-or`jktjm
How goopjrlt`ok
Aomjst goopjrlt`ok
N`en goopjrlt`ok
Ajssjkejrs ihlajm
Ajssjkejrs kjehjgtjm
Ajssjkejrs trl`kjm
Yjspoks`i`h`t`js sn`rcjm
Klrrow rjspoks`i`h`t`js
Yjspoks`i`h`t`js snlrjm
Gohhliorlt`ok m`
m`sgourlejm
Gohhliorlt`ok to
tohjrltjm
Gohhliorlt`ok jk
jkgourlejm
Dl`hurj hjlms to sglpjeolt`ke
Dl`hurj hjlms to fust`gj
Dl`hurj hjlms to `aprovjajkt
@kkovlt`ok grusnjm
@kkovlt`ok hjlms to proihjas
@kkovlt`ok `aphjajktjm
5
© Wglhjm Le`hj. @kg.
4.9 Hjlm`ke tnj gnlkej
>
© Wglhjm Le`hj. @kg.
Rlej <>>
Cjys to hjlm`ke suggjssduh gnlkej
▶
Jstlih`sn l sjksj od urejkgy
▶
Grjltj l powjrduh eu`m`ke golh`t`ok
▶
Mjvjhop tnj v`s`ok lkm strltjey
▶
Goaauk`gltj tnj v`s`ok
▶
Japowjr japhoyjjs dor irolm-ilsjm lgt`ok
▶
Ejkjrltj snort-tjra w`ks
▶
Goksoh`mltj el`ks lkm promugj aorj w`ks
▶
Lkgnor kjw lpprolgnjs `k tnj guhturj
© Wglhjm Le`hj. @kg.
WLDj® @aphjajktlt`ok Yolmalp
0
<2
© Wglhjm Le`hj. @kg.
Rlej <>0
]rl`k jvjryokj.
Hlukgn trl`ks.
<<
© Wglhjm Le`hj. @kg.
▶
Wtjp <6 @mjkt`dy tnrjj lgt`ok `tjas
you glk mo `k tnj kjxt aoktn to stlrt
hjlm`ke tnj WLDj trlksdoralt`ok.
▶
Wtjp 96 Wnlrj your `mjls w`tn your
eroup.
▶
Wtjp 76 M`sguss outgoa
outgoajs
js you
you nopj
to lgn`jvj w`tn your
you r Lgt`ok Rhlk
Rrjplrj
Wnlrj
:
7
<9
© Wglhjm Le`hj. @kg.
Rlej <02
Lgt`ok Rhlk
Hjlm`ke tnj Gnlkej
Rlej <0<
Hjssok rjv`jw
@k tn`s hjssok you6
▶ Jxphorjm tnj ijnlv`ors kjgjsslry
to hjlm iy jxlaphj
▶
M`sgussjm tjgnk`qujs dor hjlm`ke
suggjssduh gnlkej
▶
Yjv`jwjm tnj stjps `k tnj WLDj
@aphjajktlt`ok Yolmalp
Wglhjm Le`hj Drlajworc Yjlm`kes6
Hjlk-Le`hj Hjlmjrsn`p, @aphjajktlt`ok Yolmalp
© Wglhjm Le`hj. @kg.
<7
Rlej <09
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej <07
WLDj® Goursj - Lttjkm`ke tn`s goursj e`vjs
e`vjs stumjkts lggjss
to tnj WLDj® Le`h`st jxla lkm
lkm rjhltjm prjplrlt`ok altjr`lhs.
WG HJM
E@H
.
© Wglhjm Le`hj. @kg.
Murlt`ok
7
nttps6//i`t.hy/Ijkjd`tsWL
nttps6//i`t.h
y/Ijkjd`tsWLDjGjrt`d`glt`ok
DjGjrt`d`glt`ok
WGLHJM LE@HJ'
9
© Wglhjm Le`hj. @kg.
Rlej <0=
L Rltn ]owlrms Gjrt`d`glt`o k
Lggjss jxla stumy eu`mjs
eu`mjs lkm prlgt`gj tjsts
tjsts
Mowkholm your gjrt`d`gltj od goursj goaphjt`ok
Ijgoa`ke l
Gjrt`d`jm
WLDj
Rrodjss`oklh
]lcj tnj Gjrt`d`glt`o
Gjrt`d`glt`ok
k Jxla
Wnowglsj your M`e`tlh Ilmej lkm ejt rjgoek`zjm ls
Gjrt`d`jm WLDj Rrodjss`oklh
WGLHJM LE@HJ'
© Wglhjm Le`hj. @kg.
Jxla lkm gjrt`d`glt`ok mjtl`hs lt6
nttps6//i`t.hy/Ijgoa`keWLDjLe`h`st
7
Murlt`ok
7
nttps6//i`t.hy/WLDjGoaauk`tyRhltdora
nttps6//i`t.
hy/WLDjGoaauk`tyRhltdora
WGLHJM LE@HJ'
=
© Wglhjm Le`hj. @kg.
Rlej <0:
Lggjss toohs lkm rjsourgjs dor your WLDj Rrlgt`gj
lkm Gokt`kuj Pour Rrodjss`oklh Mjvjhopajkt
WLDj LY] lkm ]jla Jvjkts rjsourgjs dor prlgt`g`ke WLDj
Pour
P
our
WLDj
Goaauk`ty
Ajaijrsn`p
WLDj Goaauk`ty T`mjo Nui
Lggjss ok-mjalkm, sjhd-plgjm,
sjhd-plgjm, Ejtt`ke Wtlrtjm j-hjlrk`ke
aomuhjs lkm rjsourgjs
Orelk`zj lkm ruk v`rtulh WLDj jvjkts `k rjlh t`aj w`tn
WLDj Gohhliorltj
Ajlsurj Ius`kjss Le`h`ty proerjss w`tn tnj WLDj Lssjssajkts
Jxla lkm gjrt`d`glt`ok mjtl`hs lt6
nttps6//i`t.hy/Ijgoa`keWLDjLe`h`st
:
© Wglhjm Le`hj. @kg.
]jla
Le`h`ty
WLDj lkm
LY]]jgnk`glh
lkm ]jla
Jvjkts
Zsj gnjgch`sts, tjaphltjs, v`mjos, lejkmls, toohc`ts, lkm aorj to
support your LY] lkm tjla jvjkts
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WLDj LY] & ]jla Jvjkts
Wupport dor LY] lkm ]jla Jvjkts
Unlt's ok tn`s plej?
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Rlej <04
]jla
lkm ]jgnk`glh
Le`h`ty
Goaauk`ty
T`mjo Nui
Lggjss v`mjos to support your hjlrk`ke lkm erow your sc`hhs
ktromugt`ok,
,p< Rhlkk`ke
--
-----
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M`sgovjr lkm mjvjhop sc`hhs tnrouen sjhd-plgjm, `ktjrlgt`vj
j-hjlrk`ke aomuhjs to lgn`jvj your pjrsoklh lkm
prodjss`oklh eolhs
J-hjlrk`ke
Unlt `s WLDj dor Hjlk Jktjrpr`sjs
J-hjlrk`ke
WLDj Doukmlt`oks6 Gorj Tlhujs
J-hjlrk`ke
Hjlrk wnlt Le`hj `s, wnjrj `t goajs
Ijgoaj aorj dla`h`lr w`tn tnj eolhs
Iu`hm your ukmjrstlkm`ke od tnj gorj
droa, wny `t gokt`kujs to ij usjm lkm
lkm ajtnoms od WLDj to lgn`jvj
vlhujs od WLDj lkm now tnjy lrj
kjjmjm, lkm now `t supports tjlas lkm
Ius`kjss Le`h`ty.
lpph`jm `k prlgt`gj.
2
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orelk`zlt`oks to mo wnlt tnjy mo ijttjr.
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Le`hj Ils`gs
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WGLZ6MLEhhI
WGLHJM LE@HJ'
Tlhuj
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<: - 72 A`kutjs
WGLHJM LE@HJ'
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Rlej <05
]jla
]jgnk`glh Le`h`ty
WLDjlkm
Gohhliorltj
Orelk`zj lkm ruk v`rtulh WLDj jvjkts `k rjlh t`aj
WLDj Gohhliorltj
`s l v`sulh, ghoum-ilsjm worcsplgj wnjrj orelk`zlt`oks glk
orgnjstrltj v`rtulh WLDj jvjkts lgt`v`t`js jls`hy lkm jddjgt`vjh
jddjgt`vjhy
y w`tn prjmjs`ekjm lkm
gustoa`zlihj tjaphltjs.
+
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]jla
]jgnk`glh Le`h`ty
WLDjlkm
Lssjssajkts
Jvlhultj proerjss towlrms ius`kjss le`h`ty w`tn tnj
WLDj lssjssajkts, Ajlsurj lkm Erow worcsnop
lkm our lssjssajkt plrtkjrs
Ajlsurj lkm Erow
Uorcsnop ]oohc`t
.........
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jk ih`ke us`kjss
us`kjss em ry
WLDjAjlsurj
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D`km tnj toohs lkm rjsourgjs kjjmjm o
dlg`h,tltjsuggjssduh
dlg`h,tltj
suggjssduh Ajlsurj Erow
Uorcsnops k your orelazltFok
Ius`kjss Le`h`ty Lssjssajkt
le`h`tynjlhtn-2
m6, Mowkholm
WGLHJM LE@HJ'
<2
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Rlej <0>
Eoom hugc ok your
WLDj Rrlgt`gj
w`tn tnj
WLDj Goaauk`ty
Rhltdora!
goaauk`ty.sglhjmle`hj.goa
© Wglhjm Le`hj. @kg.
<<
Rlej <00
Hjssok kotjs
Jktjr your kotjs ijhow6
Yja`kmjr6
@d us`ke l m`e`tlh worciooc, slvj your RMD odtjk so you mok't hosj lky od your kotjs.
Rlej 922
WLDj
Ehosslry
WLDj Ehosslry6
T`s`t tnj Wglhjm Le`hj Drlajworc s`tj (nttp6//i`t.hy/WLDjEhosslry
nttp6//i`t.hy/WLDjEhosslry)) to
mowkholm ehosslr`js trlkshltjm `kto otnjr hlkeulejs