Machine Translated by Google
Please make a copy of this form, fill in the details of your request,
and attach it to the computer to be repaired along with the warranty card.
Repair request form
Thank you for purchasing a Panasonic product. Before accepting the customer's product
for repair, please agree to the following items and fill in the necessary information.
"A request to customers who request computer repair"
1. Please backup the data and delete it . We take the utmost care when handling the computers entrusted to us by our customers.
The data in the SSD may disappear during transportation or due to repair at our company. In addition, depending on the situation, it is possible that the data in the
SSD may be lost or leaked while the computer is being transported. In such cases, we cannot take any responsibility, so please understand in advance. Therefore,
in addition to backing up the data in the SSD on a regular basis, as a precaution, please back up the necessary data yourself
before sending it in for repair. Please delete it.
2. Please check the initialization of the flash memory drive (SSD)
Depending on the failure of the computer we will keep, it may be necessary to initialize the SSD for repair. We will confirm your consent to this initialization, so we ask
for your cooperation in completing this form. Please note that initialization will erase all customer data and software
recorded in the SSD.
3. Please release the password etc.
Be sure to unlock the boot password and storage password so that you can check the symptoms. Also, turn off device encryption.
Please also review and keep all your Microsoft accounts and
passwords.
4. If we are unable to contact the customer, we will dispose of the product.
After notifying the customer of the estimated repair fee for paid repair, if the customer does not reply to the estimate within two weeks, we will assume that
the repair has been cancelled. We will unavoidably return the target products that we have kept. In addition, if we are unable to contact the customer
within 3 months from the time of the request for repair, we will have no choice but to dispose of the product. Even if the product is
disposed of, the equipment diagnostic fee, shipping fee, and storage fee will be charged as soon as the customer is contacted. Please note.
telephone number (
Furigana
name
)
-
)
-
Fax number ( ) ÿ
Address ÿ
Product number
(Serial number: ) Date of purchase Year Month Day
Name of store where you purchased
telephone number (
Please tell us the details of the problem: Please fill in the following
Request date: 20 year month day
ÿ Does not start ÿ Screen is not displayed ÿ Error screen is displayed ÿ Others
Please fill in the specific details of the
failure ÿ What kind of symptom? (Please fill in as much detail as possible)
ÿ What kind of operation does the symptom occur?
ÿ Please tell us the frequency of occurrence of symptoms: Please fill in the following
ÿAll the time ÿSeveral times a day ÿSeveral times a week ÿSometimes ÿHappened in the past
•Have you backed up the data in the flash memory drive (SSD) and erased the data?
ÿYes ÿNo
• Regarding the initialization of the flash memory drive (SSD): Please enter the following
ÿI agree ÿI do not agree
•<Only for models with eSIM> If
the eSIM is replaced for repair, the eSIM will be returned in the initialized state: Please indicate below ÿAgree ÿDisagree We
may return it.)
For paid repair customers (no need to fill in for free repair customers)
Repair limit: Please fill in the box below.
(including tax) or less ÿ 10,000 yen (including tax) or less
Data in the flash memory drive (SSD) and eSIM (eSIM-equipped models only ) We may exchange eSIMs. The data in these
SSDs and eSIMs will be properly managed as customer confidential information, and will not be disclosed, leaked, or made public to third parties.
DHQF1172ZA/J1ÿÿSS0421-0
Printed in Japan