Vasyl Bobko
SUMMARY & OBJECTIVE
PERSONAL
Detail-oriented & assertive professional, possessing a recognized track
record of achievements in Customer Service, Sales, Aviation and
Hospitality, result driven & eager to boost KPIs, increase sales & number of loyal clients, - able to use initiative to develop effective solutions.
Self-motivated, proficient with computers, having dynamic approach to
work with ‘a can do attitude’, constantly receiving positive feedback
from happy customers & company seniors.
Looking for a suitable position with a leading company in the industry,
promoting a culture of recognizing people who deliver, and looking to
recruit talented and ambitious individuals.
PROFESSIONAL EXPERIENCE in UAE
AREAS OF EXPERTISE
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Customer Service
Sales
Aviation
Retail
Hospitality
IT Software
Planning
Staff management
Reporting
Flydubai Airlines - Dubai, UAE
UAE based airlines operating a total of 114 destinations serving the Middle East, Africa,
Asia, and Europe from Dubai
Cabin Crew - May, 2022 – Present
Providing excellent services and ensuring safety of passengers during the flight
KEY ACHIEVEMENTS :
• Successfully managed to handle independently emergencies, providing first aid &
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KEY SKILLS
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Communication skills
Interpersonal skills
Creative thinking
Detail oriented
Team player
Goal oriented
Ability to explain & make
others acquire new skills &
abilities
Quick learner
Planning
Tech savvy
T: + 971 50 722 3951
E: vasyl.bobko.ua@gmail.com
LinkdIn: Vasyl Bobko
YOB: 16th May, 1989
POB: Ukraine
Visa Status: Employment
Marital Status: Married
Valid UAE Driving License
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psychological help
Received many ‘exceeding expectations’, ‘exemplary crew’ senior reviews, and repeatedly praised for ‘positive and a can do attitude’
Successfully managed to accommodate passengers requests
Successfully managed to talk the passenger out of breaching safety rules and avoid
emergency landing
Successfully managed complicated medical conditions following remote instructions
by the medical professionals
DUTIES & RESPONSIBILITIES :
• Performing pre-flight safety & security check-ups of the cabin
• Welcoming & ensuring safety of passengers during the flight
• Performing safety tips demonstrations at the beginning of the flight
• Serving meals & refreshments
• Assisting passengers with filling out declarations & duty-free purchases
• Providing first aid & other assistance when required
• Handling issues, complains and emergencies, providing basic psychological help to
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passengers, when required
Attending pre-flight briefings and preparing flight reports
ZARA Dubai Mall (Azadea Group) - Dubai, UAE
A flagship Dubai store of a Spanish multi-national retail clothing chain
SALES EXECUTIVE - Apr 2021 – Apr 2022
Facilitating sales experience for the store customers
LANGUAGES
English
Ukrainian
Russian
KEY ACHIEVEMENTS :
• Along with other sales team members closed the month of November, 2021 as 3rd
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top sales store internationally, and №1 Top Sales in MENA region
Provided excellent customer services to walk-in customers and clients
Continuously exceeded sales targets, received positive appraisals from the management
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Vasyl Bobko
EDUCATION
Specialist (Master’s) Degree
Diploma
Geographer, Goemorphologist, Lecturer of Geography,
Fundamentals of Economics
and Ecology
From Ivan Franko National
University Ukraine, 2011
DUTIES & RESPONSIBILITES at ZARA:
• Assisted walk-in customers & clients on the shop floor, processed sales at the tills
• Participated in stock takes
• Arranged display items, maintained the shop floor as per the brand policy
• Prepared stocks for sales
• Educated customers on new arrivals, special offers
• Dealt with customer complaints, escalated queries to senior stuff when required
Cova Dubai Restaurant (LVMH / Emaar) - Dubai, UAE
A reflection of the flagship in Milan, beautifully seated in the middle of the luxury shopping district of the biggest Dubai’s shopping malls
Assistant Retail Manager
Dec, 2017 – Mar 2021
Managed Retail Dept operations of the restaurant, coordinated staff & performed all instore duties
KEY ACHIEVEMENTS :
• Participated in operations activities and pre-opening of the restaurant
• Built-up a strong team contributing to smooth and successful operation of the res-
TRAINING & COURSES
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IT | SOFTWARE
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HTML5/ CSS/ JAVASCRIPT
FUNDAMENTALS
Certificate Course by
SoftServe IT Academy
Certification Course CS50: Introduction to Computer Science
By Harvard University
March - May 2019
AVIATION & SAFETY
Flydubai Cabin Crew Course
Aviation First Aid Training
Firefighting, Fire Safety &
Emergency Trainings
Customer Service & Interactions Training
Aviation Security Training
DUTIES & RESPONSIBILITES :
• Assisted general manager in daily store operations
• Supervised, provided mentorship & coaching of staff to optimize their KPI & in•
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American hotel chain offering hospitality, entertainment and finest dining experiences
Guest Relations Executive - Dec, 2015 – Dec, 2017
Greeted clients, ensuring their smooth check-ins to their assigned rooms
KEY ACHIEVEMENTS :
• Excellent performance and good feedback from the management and guests
• Successfully performed extra tasks on store operations
• High appraisal of the department performance by hotel management
• Always meeting all KPI goals
DUTIES & RESPONSIBILITES :
• Ensured flawless, upscale, professional & high class guest service experience
• Prepared reports & analyzed customer feedback in the hotel guestbook and oline,
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Computer programming
Active outdoor sports
Reading
Travelling
crease sales
Assisted in employee recruiting, training and development, assessed performance
Ensured compliance with all company policies and regulations
Managed sales team to ensure excellent customer service
Managed customer complains and issues
Managed net revenue at the store level
Acted in place during the absence of the General Manager
Prepared requisition sheets and reporting
Double Tree by Hilton - Dubai, UAE
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HOBBIES & INTERESTS
taurant and bar
Prepared and conducted a number of staff trainings enhancing the image and performance of the bar, duly appraised by the management
Managed to meet monthly sales targets
& developed strategies to improve overall rating & improve customer experience
Monitored daily bookings & ensured full readiness of the assigned rooms on time
for the guest arrivals
Oversaw flawless execution of check-in and check-out procedure, including reservations & financial transactions
OTHER EXPERIENCE OUTSIDE UAE
Warwick Doha Hotel—Assistant Restaurant Manager (Doha, Qatar)
Cropp Town Retail Store—Sales (Ukraine)
Bavaria Tour—Destination Manager (Ukraine)
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