EDUCATION:
Bachelor of Telecommunication.
Khartoum, Sudan, 2014
Address:
UAE
Phone number:
+ 971544552126
PROFESSION
Telecommunication & IT
NATIONALITY
Sudanese
MEMBERSHIPS
Engineering Council, Sudan
LANGUAGES
English
Arabic
Summary:
Managing a teams of Operation Engineers, how to maintain Sites work probably, Managing the sub-contractors finishing Job
with the vendor and all Handover process Liaising with the client for accomplish the work until Vendors accept the new sites,
do the reports for the Vendors how the work is going the last Report after finishing, do the responsibility of leading teams of
supervisors Engineers to meeting the Vendor.
Worked with Government of Sudan as Technical Support Engineer with Unified collection device(Khartoum2-Sudan ):
Monitor and maintain the computer systems and networks . Install and configure computer &network systems, diagnose
hardware and software
Faults and solve technical and applications problems.
Added two software for motoring and controlling branches (Khartoum, Bahri,Omdurman) of Unified collection device.
Hesk help desk for call center to report for alarms via SMS, email, telephone.’
After that I became the executive manager of the device.
Providing first & Second level support to more than 500 staff members of the Unified collection device.
1`Managing Technical supervisors of Unified collection device.
Providing technical support via phone and email, and advice user on appropriate action.
Diagnose and resolve technical hardware and software issues.
Repairing and upgrading hardware.
Install and configure windows, network configuration.
Create user accounts and manage active directory.
Troubleshoot and diagnostic network errors.
Planning and undertaking scheduled maintenance upgrade.
Solving password problems.
Supervising technical support engineers all over Khartoum state.
Technical Support Engineer-CTS (Centre of Technological Services)-Future University:(Airport Street)
Managing he maintenance Department of Whole PCs of the university maintenance and troubleshooting all kind of fault.
Maintain the computer systems and networks of an organization, install and configure computer systems, diagnose
hardware.
first level support to more than 200 staff members of the university.
Providing technical support via phone and email, and advice user on appropriate action.
Diagnose and resolve technical hardware and software issues.
Repairing and upgrading hardware.
Install and configure windows or network configuration.
Create user accounts and manage active directory.
Troubleshoot and diagnostic network errors.
Planning and undertaking scheduled maintenance upgrade.
Solving password problems.
Supervising technical support engineers.
Managing stocks of equipment, consumables and other supplies.
Reported findings of annual survey to senior management
Prepared publicity material for department Open Day
Worked on department stand dealing with enquiries on Open Day
Successfully mediated conflicts between staff and faculty
Sudatel Telecom Group: (Sudani operator)
https://www.sudatel.sd/ (Khartoum-Sudan)
(NOC Departments, BSS-NSS- 2014 —2015
First line support:
First line support (CS, PS) (Huawei): (I Manager, M2000, and U2000)
Answering multiple calls from field engineer work like call center with additional, email all around the world (fiber
problem|), call multiple Vendors, messages all kind of support.
First line support (CS) (Huawei): (I Manager, M2000, LMT)
Fault Management of HUAWEI BSS Network by iManager2000.
Monitoring of sites alarms (GSM, WCDMA).
Alarm analysis for different types of alarms.
Issuance of trouble tickets of fault.
Checking availability of site.
Second line support
Second line support (CS, PS) (Huawei): (I Manager, M2000, U2000), Fault Management line.
Investigate the alarms that first line cannot solve (back office with optimization team).
Test. Traffic Channel
Provide all kind of support to field operation.
Analysis the differ fault with back office.
Close ticket on time.
Support first line (Front office) with solving faults.
Make different types of Alarm filter on iManager M2000 client.
Make various reports based on network KPI for BSC, RNC, BTS, NODEB and CELL.
Reset BTS sites & reset TRX for maintenance purpose.
Allocate the frequency of TRX.
Coordination with different departments like NSS, BSS, Transmission and higher management
Fulfilment work order (WO) by CME or MML: Adding new TRX, Add frequencies, Change MA list, Change hopping
parameter, Assign new power for TRXs.
Training courses:( SUDACAD Academy ITU partner)
Telecommunications Professional Diploma
Data communication.
Multiplexing Techniques.
Fiber optic Technology Cabling Principles.
Power Systems-SDH.
Troubleshooting Principles
PSTN- IN- Microwave Systems- VSAT.
LANs- IP- DSL- IT.
Mobile Communications- CDMA- GSM- GPRS- UMTS- VoIP- NGN.
Computer International Driving license (ICDL).
Module 1 - Concepts of Information & Communication Technology (ICT)
Module 2 - Using the Computer & Managing Files
Module 3 - Word Processing
Module 4 – Spreadsheets
Module 5 - Using Databases
Module 6 - Presentation
Module 7 - Web Browsing & Communication.
CCNA certificate SUDACAD Academy
200-301 CCNA – Cisco:
Network fundamentals
Network access
IP connectivity
IP services
Security fundamentals
Automation and programmability