ba
Belaghit
Abdenacer
It Support
Contact
Address
Algiers, 41008
Phone
0657434135
Professional Summary
E-mail
nasro90dz@gmail.com
Personable and knowledgeable IT support with
over 5 years of experience assisting customers
with various hardware and software related
issues. Provided in-depth technical support to
clients at a Tier 2 level, solving 99.2% of issues
Skills
Problem Solving
without transferring to Tier 3 support, Seeking to
provide expert technical support to enterprise
organizations.
Work History
2019-01 -
IT Support
Current
Sonatrach
Providing support to end users on variety of
Excellent
Multitasking Abilities
Excellent
Organizational & Time
Management
Excellent
Teamwork & Collaboration
issues. Identifying, researching, and resolving
Excellent
technical problems.
Managed over 50 customers per day between
Self-Motivated
calls,email and Help desk tickets.
Excellent
Troubleshooting problems across Windows and
Mac and applications.
Verbal & Written Skills
Providing technical assistance and support for
Excellent
incoming queries and issues related to
computer systems, software, and hardware.
Documenting skills
Resolving technical Network problems (LAN),
Excellent
(WAN), and other systems.
Solving IT related problems, troubleshooting
Strong listening
hardware and software issues.
Solving CCTV system Problems .
Diagnosing and Troubleshooting Hardware
Excellent
Networking troubleshooting
and Software problems concerning (Desktops,
Laptops, printers,network devices...etc).
Daily dealing Microsoft Active Directory.
Excellent
Software troubleshooting
Experience with Windows Server
Excellent
2013-01 -
SEO Expert as a Freelancer
Current
Hasoub Marketplace For Freelancer
Hardware troubleshooting
Excellent
Analyzed SEO outreach goals and presented
findings to marketing director.
Service scheduleled
Recommended changes to website
Good
architecture, content and linking to improve
SEO positions for target keywords.
Outstanding communication
Managed SEO campaign expenses, estimated
monthly costs and reconciled discrepancies to
maximize budget.
Excellent
Decision making skills
Researched and analyzed competitor website
and advertising links to gain insight into new
strategies.
Very Good
Customer Service Skills
The largest seller of services in freelance
Very Good
market khamsat SEO services include setting
up and developing websites.
Energetic & Enthusiastic
The biggest selling service in self-employment
Marketplace, khamsat with positive reviews.
Managed over 10 customers request per day.
Excellent
Up To Date on Technological
SMM, SEM, SEO.
Excellent
On/Off page SEO.
Project Management Skills
Basic Knowledge of Google Algorithms.
SEO Specialist, SEM Specialist,SEO Manager,
SEO Link Builder.
Average
Analytical thinking
Very Good
Education
Strong patience
2010-01 -
Institute : Technician Informatique
2012-09
National Institute of Professional Formation -
Excellent
Help desk experience
Relizane ,algeria
Excellent
Microsoft Active Directory
Languages
Excellent
Arabic
Strong work ethics
Excellent
Excellent
French
Interpersonal Skills
Good
Very Good
English
Attention to details
Very Good
Excellent