Quarterly Coaching
Coaching Q2-S1-22/23
Topic of Coaching: Coaching
Delivered by: Tehetena Mengistu
Foreign Currency Fund Management, Manager
Delivered to: All Foreign Currency Fund Management Team
Communicated: Through Individual Outlook address
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Date: 17 December 2022
Coaching Q2-S1-22/23
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Since the beginning of the fiscal year 2019/20 Bank of Abyssinia has shifted its
course of action towards meeting its new five year Corporate Strategy with a
different set of Vision, Mission and Values.
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In this strategy we remember the vision being decomposed into three
strategic themes that can define the broad focus of the Bank to be directed
towards excellence.
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These three strategic themes includes Growth, Operational Excellence and
Digitalization
Coaching Q2-S1-22/23
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From these three, Operational Excellence was defined as “. . . combines all
efforts that aim to bring excellence in all endeavours of the Bank through
focusing on standardisation, optimisation, convenience, efficiency, and
effectiveness.” I took this particular theme as it describe more about today’s
topic.
Coaching Q2-S1-22/23
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Operational Excellence go hand-in-hand with self-excellence. The ability to serve
others depends on once competency that she/he has acquired through training,
task/job rotation, conferences, simulation, coaching, mentoring, self-study and
more.
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Moreover, BoA’s Corporate Goals and Vision are cascaded down to individual goals
whereby they will be evaluated through Balanced Score Card which is a powerful
tool to translate the vision of the Bank into measurable performance outcomes
and drivers.
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I have incorporated “Improve Employee Competence” as one of my goals for the
fiscal year 2022/2023. And I took the title “Coaching” as my first Coaching
Approach to you.
Coaching Q2-S1-22/23

What do you think of Coaching? How is it different from training and
mentoring? And please don’t tell me it’s something to west time on . Here
are my favourite definition of Coaching:
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“Coaching is unlocking a person’s potential to maximise their own
performance. It is helping them to learn rather than teaching
them” Sir John Whitmore
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“Inspiring, encouraging and challenging your team…letting people know that
they do matters to you” The Practical Coach
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Coaching : the informal day-to-day activities a manager does in support of
individual and team performance to promote continuous improvement
Coaching Q2-S1-22/23
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From my training that our Bank scheduled few months back on the topic of Coaching
and Mentoring (Document is attached), I have learnt that Coaching is a process that:
 Help to us focus to “tap” into our own unseen potential;
 Place the “accountability” for growth and development into one’s own hands;
 Help people “self discover” for themselves versus provide solutions.
Coaching Q2-S1-22/23
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And through Coaching we can be able to:
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Find solutions
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Develop our skills
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Change our own behaviours
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Change our attitudes
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Access inner wisdom
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Build confidence
Coaching Q2-S1-22/23
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The table below shows WHEN TO TEACH, MENTOR OR COACH
Teaching
Mentoring
Coaching
 Instructing
 Directive
 Telling
 Giving the answers
 Opening doors
 Making suggestions
 Giving advice
 Offering guidance
 Listening to understand
 Reflecting
 Paraphrasing
 Summarising
 Asking powerful questions
When to use:
 Knowledge gap
 Short on time
 One-off task
 Urgent or straight-forward
When to use:
 Career progression
 Learning the ropes
 Gaining organisational knowledge
When to use:
 Building on what the employee
already knows
 Enhancing behaviours
 Addressing motivations or
commitment challenges or delivering
on repeat responsibilities
Coaching Q2-S1-22/23
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I would like to express my intention as to why I took the liberty to sign-up for
giving coaching once every quarter.

It is not because I have found you to be incompetent or under performer. But
rather to inspire and encourage you and me in improving our Department’s
work performance, observing, giving feedback and leading to a new thinking,
through actions of future looking, how and when to go about it and so on.
Coaching Q2-S1-22/23
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There are different ways of coaching approaches and this times and for the following
coaches, I choose to perform the coaching in writing for the following reasons,
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It is the first time specially for me practising coaching
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The coaching topics are going to be those items that can be addressed for all
team members.
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Coaching through writing can reach everyone in the team and the document can
be accessible wherever possible.
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Time will not be an issue to call upon the whole team, or few members of the
team, or one member alone.
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Its vital tool for documentation of the coaching session
Coaching Q2-S1-22/23
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In the coming coaching sessions, I will try to bring sizable topics for further narration and
short summary for you. I have already picked a title under “Liquidity Management” as my
topic for coaching in short summary on my next session next week. I have chosen this title
as an experience sharing from other Bank’s Treasury Function. Sure enough we will have
an added idea over this coaching topic.
Coaching Q2-S1-22/23
Thank You