Provider
Compendium
Enterprise
Platform
Services
SAP Business Application Services Provider Compendium 2023 – Global
December 2022
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1. Introduction and overview
Contents

Research methodology
6

Key information on the report
7

Background of the research
8

Focus of the research
9
2. SAP Business Application Services PEAK Matrix® characteristics
10

Summary of key messages
11

PEAK Matrix framework
12

Everest Group PEAK Matrix for services
13

Everest Group PEAK Matrix for SAP Business Application Services – Global
14

Characteristics of Leaders, Major Contenders, and Aspirants
15

Provider capability summary dashboard
16
3. Enterprise sourcing considerations

For more information on this and other research
published by Everest Group, please contact us:
Yugal Joshi, Partner
Abhishek Mundra, Practice Director
AS Yamohiadeen, Practice Director
Sangamesh Kadagad, Senior Analyst
5

Amrutanshu Mishra, Senior Analyst
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20
Leaders
20
– Accenture
21
– Capgemini
26
– Deloitte
31
– EY
36
– IBM
41
– NTT DATA
46
Major Contenders
51
– Atos
52
– Birlasoft
57
3

Contents

Major Contenders (continued)
– Bosch Software and Digital Solutions
62
– Cognizant
67
– DXC Technology
72
– HCLTech
77
– Hitachi Vantara
82
– Infosys
87
– Mindtree
92
– PwC
97
– Reply
102
– TCS
107
– Tech Mahindra
112
– Wipro
117
Aspirants
122
– Applexus Technologies
123
– Fujitsu
128
– Mphasis
133
– Stefanini
138
– Zensar
143
4. Appendix
148

Glossary
149

Research calendar
151
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4
01
Introduction and overview

Research methodology

Key information on the report

Background of the research

Focus of the research
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5
Our research methodology is based on four pillars of strength to produce actionable and
insightful research for the industry
01
02
03
04
Robust definitions
and frameworks
Primary sources
of information
Diverse set of
market touchpoints
Fact-based research
Function specific
pyramid, Total Value
Equation (TVE),
PEAK Matrix®, and
market maturity
Annual contractual
and operational RFIs,
provider briefings and
buyer interviews,
web-based surveys
Ongoing interactions
across key
stakeholders, input from
a mix of perspectives
and interests, supports
both data analysis and
thought leadership
Data-driven analysis
with expert
perspectives,
trend-analysis across
market adoption,
contracting, and
providers
Proprietary contractual database of 2,350 enterprise platform services contracts (updated annually)
Year-round tracking of 25 service providers
Large repository of existing research in enterprise platform services
Over 30 years of experience advising clients on strategic IT, business services, engineering services, and sourcing
Executive-level relationships with buyers, providers, technology providers, and industry associations
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6
SAP Business Application Services Provider Compendium 2023 – Global
This report is based on the below key sources of information






Proprietary database of EPS contracts of major IT providers with SAP business application services in scope of work
(updated annually)
The database tracks the following elements of each contract:
– Buyer details including size and signing region
– Contract details including provider, contract type, TCV & ACV, provider FTEs, start & end dates, duration, and
delivery locations
– Scope details including share of individual buyer locations being served in each contract, Line of Business (LOB)
served, and pricing model employed
Providers assessed1,2
Proprietary database of SAP business applications service providers (updated annually)
The database tracks the following for each provider:
– Revenue split by region
– Revenue and number of FTEs
– Location and size of delivery centers
– Number of clients
– Technology solutions developed
– FTE split by different lines of business
Provider briefings
– Vision and strategy
– Annual performance and future outlook
– Key strengths and improvement areas
– Emerging areas of investment
Buyer reference interviews, ongoing buyer surveys, and interactions
– Drivers and challenges for adopting workplace services
– Emerging priorities
– Assessment of provider performance
– Lessons learned and best practices
1
2
Note:
Confidentiality:
Assessments for Capgemini, Deloitte, Fujitsu, IBM, and PwC exclude provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, ongoing coverage of these providers, provider public disclosures,
and Everest Group’s interaction with buyers
Analysis for Mindtree is based on capabilities before its merger with LTI
The source of all content is Everest Group unless otherwise specified
Everest Group takes its confidentiality pledge very seriously. Any information we collect that is contract specific will only be presented back to the industry in an aggregated fashion
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7
SAP Business Application Services Provider Compendium 2023 – Global
Background of the research


Enterprises have been leveraging SAP for a decades to effectively manage and streamline their day-to-day core business operations. In the recent past, SAP has invested meaningfully
to further its predominantly on-premise enterprise products toward cloud-based ones; noticeably launching RISE with SAP. SAP service providers have also mirrored this vision and
have invested in tools and accelerators that will help enterprises switch to cloud with minimal issues and delays
Also, enterprise expectations have shifted beyond traditional ERP modernizations to drive domain-specific innovations around customer and employee experience and to help
enterprises adopt SAP Business applications effectively. To address the evolving enterprise expectations, service providers are skilling talent across products and furthering
partnerships with SAP, leading cloud vendors, and specialist technology partners to develop innovative client-centric solutions
In this research, we present an assessment and detailed profiles of 25 service providers featured on the SAP Business Application services PEAK Matrix®. Each provider profile provides a
comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI
process for calendar year 2022, interactions with leading service providers, client reference checks, and an ongoing analysis of the enterprise platform services market.
This report includes the profiles of the following 25 leading service providers featured on the SAP Business Application services PEAK Matrix®:



Leaders: Accenture, Capgemini, Deloitte, EY, IBM, and NTT DATA
Major Contenders: Atos, Birlasoft, Bosch Software and Digital Solutions, Cognizant, DXC Technology, HCLTech, Hitachi Vantara, Infosys, Mindtree, PwC, Reply, TCS, Tech Mahindra,
and Wipro
Aspirants: Applexus Technologies, Fujitsu, Mphasis, Stefanini, and Zensar
Scope of this report
Geography
Global
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Providers
25 leading SAP
service providers
Services
SAP business
applications
8
SAP Business Application Services Provider Compendium 2023 – Global
Everest Group’s definition of scope of SAP business application services
NOT EXHAUSTIVE
SAP business application services
Consulting/assessment services
Design and implementation
SAP platform/ecosystem strategy and roadmap formulation,
mapping of existing technology landscape, product(s)
selection, feasibility and readiness assessments, security
assessment, integration strategy, change management, and
CoE setup advisory
Requirements gathering, technical/functional design,
configuration design, workload migration, platform setup, SAP
modernization, customizations, development, testing,
integration, and deployment. Includes all implementations –
greenfield, brownfield, and bluefield/hybrid
Management and monitoring services
Help desk management, monitoring, incident management,
issue resolution, emergency fixes, ongoing customizations
and integrations, compliances, update support, new feature
addition, minor and major usability enhancements, and
product enhancements
Scope of the assessment



IT services delivered for all SAP-owned and acquired business applications (both on-premises and cloud)
This includes applications, databases, middleware, analytics, SI built solutions, and emerging technologies such as AI/ML, and IoT for ERP (including finance & accounting), customer experience,
SCM and procurement, human capital management, industry-specific applications, and technology
Activities including business/technology consulting, design & implementation, integration, and support services for SAP business applications (as per the above services definition)
Exclusions
The scope of this PEAK Matrix® assessment does not include the below

IT infrastructure related services

Resale of licenses related to SAP business applications

Activities around business process outsourcing
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9
02
SAP Business Application Services PEAK Matrix®
characteristics

Summary of key messages

PEAK Matrix framework

Everest Group PEAK Matrix for services

Everest Group PEAK Matrix for SAP business application services – global

Characteristics of Leaders, Major Contenders, and Aspirants

Service Provider capability summary dashboard
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10
SAP Business Application Services Provider Compendium 2023 – Global
Summary of key messages
SAP Business Application Services PEAK Matrix® Assessment 2022


Everest Group has classified 25 SAP service providers on Everest Group
PEAK Matrix® into the three categories of Leaders, Major Contenders, and
Aspirants
The PEAK Matrix is a framework to assess the market impact and vision &
capability of service providers
Based on Everest Group’s comprehensive evaluation framework,
the PEAK Matrix, the 25 established SAP service providers evaluated are
segmented into three categories (in alphabetical order within each category):
– Leaders: Accenture, Capgemini, Deloitte, EY, IBM, and NTT DATA
– Major Contenders: Atos, Birlasoft, Bosch Software and Digital Solutions,
Cognizant, DXC Technology, HCLTech, Hitachi Vantara, Infosys, Mindtree,
PwC, Reply, TCS, Tech Mahindra, and Wipro
– Aspirants: Applexus Technologies, Fujitsu, Mphasis, Stefanini, and
Zensar
Leaders
High
Major Contenders
Aspirants
Accenture
TCS
EY
DXC Technology Infosys NTT DATA
PwC
Tech Mahindra
HCLTech
Wipro
Cognizant
Atos
IBM
Deloitte
Capgemini
Reply
Hitachi Vantara
Applexus Technologies
Zensar
Mphasis Fujitsu
Stefanini
Low
1
2
Source:
Mindtree
Bosch Software and Digital Solutions
Birlasoft
Aspirants
Low
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Major Contenders
Leaders
Market impact
Measures impact created in the market

Everest Group SAP Business Application Services PEAK Matrix® Assessment 2022 – Global1,2
Vision & capability
Measures ability to deliver services successfully
High
Assessments for Capgemini, Deloitte, Fujitsu, IBM, and PwC exclude provider inputs and are based on Everest Group’s
proprietary Transaction Intelligence (TI) database, ongoing coverage of these providers, provider public disclosures, and Everest
Group’s interaction with buyers
Analysis for Mindtree is based on capabilities before its merger with LTI
Everest Group (2022)
11
SAP Business Application Services Provider Compendium 2023 – Global
Everest Group PEAK Matrix® is a proprietary framework for assessment of
market impact and vision & capability
Everest Group PEAK Matrix
High
Market impact
Measures impact created in the market
Leaders
Major Contenders
Aspirants
Low
Low
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Vision & capability
Measures ability to deliver services successfully
High
12
SAP Business Application Services Provider Compendium 2023 – Global
Services PEAK Matrix® evaluation dimensions
Measures impact created in the market –
captured through three subdimensions
Leaders
Number of clients, revenue base,
YoY growth, and deal value/volume
Portfolio mix
Diversity of client/revenue base across
geographies and type of engagements
Market impact
Market adoption
Major Contenders
Aspirants
Value delivered
Value delivered to the client based
on customer feedback and
transformational impact
Vision & capability
Measures ability to deliver services successfully.
This is captured through four subdimensions
Vision and strategy
Scope of services offered
Innovation and investments
Delivery footprint
Vision for the client and itself; future
roadmap and strategy
Depth and breadth of services portfolio
across service subsegments/processes
Innovation and investment in the enabling
areas, e.g., technology IP, industry/domain
knowledge, innovative commercial
constructs, alliances, and M&A
Delivery footprint and global sourcing mix
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SAP Business Application Services Provider Compendium 2023 – Global
Everest Group PEAK Matrix®
SAP Business Application Services PEAK Matrix® Assessment 2022 – Global
Everest Group SAP Business Application Services PEAK Matrix® Assessment 2022 – Global1,2
High
Leaders
Leaders
Market impact
Measures impact created in the market
Major Contenders
DXC Technology Infosys NTT DATA
PwC
Tech Mahindra
HCLTech
Wipro
Cognizant
Atos
IBM
Deloitte
Capgemini
Reply
Hitachi Vantara
Applexus Technologies
Mphasis Fujitsu
Stefanini
Low
Mindtree
Bosch Software and Digital Solutions
Birlasoft
Aspirants
Low
2
Source:
TCS
EY
Zensar
1
Major Contenders
Aspirants
Accenture
Vision & capability
Measures ability to deliver services successfully
High
Assessments for Capgemini, Deloitte, Fujitsu, IBM, and PwC exclude provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, ongoing coverage of these providers, provider public disclosures, and
Everest Group’s interaction with buyers
Analysis for Mindtree is based on capabilities before its merger with LTI
Everest Group (2022)
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SAP Business Application Services Provider Compendium 2023 – Global
SAP Business Application Services PEAK Matrix® characteristics – global
Leaders:
Accenture, Capgemini, Deloitte, EY, IBM, and NTT DATA

Leaders are characterized by their ability to successfully execute complex, multi-continent, multi-product, advisory-led SAP business application transformations, underpinned by their
strong global delivery network

These providers have strong partnerships with SAP and all the leading cloud vendors and specialist technology partners to build and innovate client-specific solutions

They have a strong focus on talent – heavily invested in upskilling and cross-skilling resources and certifying their talent across multiple SAP solution areas

They have a mature suite of horizontal and verticalized solutions to accelerate time-to-market for their clients
Major Contenders:
Atos, Birlasoft, Bosch Software and Digital Solutions, Cognizant, DXC Technology, HCLTech, Hitachi Vantara, Infosys, Mindtree, PwC, Reply, TCS, Tech Mahindra, and Wipro




These providers are making continued investments in building horizontal proprietary tools, solutions, and accelerators that can be used across industries to enhance their services
delivery capabilities
They take a balanced organic and inorganic approach to fill gaps across their SAP business application services portfolio and further improve their global delivery footprint
They have built meaningful capabilities to deliver SAP business application services – implementation and management/run; however, their service portfolios are not as balanced and
comprehensive as those of Leaders (in terms of coverage across SAP business application service segments, products, service type, geographies, or verticals)
They bring in deep domain expertise in their focused verticals, curating strong domain-specific solutions
Aspirants:
Applexus Technologies, Fujitsu, Mphasis, Stefanini, and Zensar

Aspirants have good proof points in delivering implementation and maintenance of SAP business application services of low- to medium-complexity for Small and Mid-sized Buyers
(SMBs)

They are either focused on a certain region(s) or vertical(s) or currently have a relatively small SAP practice

Clients acknowledge Aspirants’ client-centric approach, pricing, and commercial flexibility as well as account management flexibility as their key differentiators
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SAP Business Application Services Provider Compendium 2023 – Global
Summary dashboard | market impact and vision & capability assessment of providers for
SAP business application services
Leaders
Measure of capability:
Market impact
Providers
Market adoption
Portfolio mix
Value delivered
Low
High
Vision & capability
Overall
Vision and
strategy
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Accenture
Capgemini
Deloitte
EY
IBM
NTT DATA
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16
SAP Business Application Services Provider Compendium 2023 – Global
Summary dashboard | market impact and vision & capability assessment of providers for
SAP business application services
Major Contenders (page 1 of 2)
Measure of capability:
Market impact
Providers
Market adoption
Portfolio mix
Value delivered
Low
High
Vision & capability
Overall
Vision and
strategy
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Atos
Birlasoft
Bosch Software and
Digital Solutions
Cognizant
DXC Technology
HCLTech
Hitachi Vantara
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17
SAP Business Application Services Provider Compendium 2023 – Global
Summary dashboard | market impact and vision & capability assessment of providers for
SAP business application services
Major Contenders (page 2 of 2)
Measure of capability:
Market impact
Providers
Market adoption
Portfolio mix
Value delivered
Low
High
Vision & capability
Overall
Vision and
strategy
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Infosys
Mindtree
PwC
Reply
TCS
Tech Mahindra
Wipro
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18
SAP Business Application Services Provider Compendium 2023 – Global
Summary dashboard | market impact and vision & capability assessment of providers for
SAP business application services
Aspirants
Measure of capability:
Market impact
Providers
Market adoption
Portfolio mix
Value delivered
Low
High
Vision & capability
Overall
Vision and
strategy
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Applexus Technologies
Fujitsu
Mphasis
Stefanini
Zensar
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19
03
Enterprise sourcing considerations

Leaders
– Accenture
– Capgemini
– Deloitte
– EY
– IBM
– NTT DATA
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SAP Business Application Services Provider Compendium 2023 – Global
Accenture | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Accenture’s vision for SAP Business Application Services
is founded on leveraging SAP technologies to drive new and measurable business outcomes for its clients.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
6,500-6,700
Number of SAP business applications certified FTEs:
15,800-16,000
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
21
SAP Business Application Services Provider Compendium 2023 – Global
Accenture | SAP Business Application services profile (page 2 of 5)
Key Solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
myConcerto
All
All
All
77% of SAP engagements
An end-to-end delivery platform comprising all industry-specific assets, tools, and
methodologies to support companies on their journey to becoming an intelligent
enterprise, right from discovery to implementation to application maintenance
myNav
All
All
All
83% of SAP engagements
Sets the right path for the journey to cloud and drives to the right architecture and
cloud solution
myWizard
All
All
All
89% of SAP engagements
Establishes and manages structured approaches for modern engineering, modern
operations, and enterprise automation
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Accenture Clone and Cross industry
Test for Cloud
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Extension for SAP
SuccessFactors Employee
Central and other modules
HCM / Core HR and payroll
55
Based on the SAP Business Technology Platform, the solution enables reliable,
meaningful, and authentic test data creation. This solution secures data
anonymization, eases GDPR data compliance, and reduces the time and effort
needed for test data management across multiple environments
Focused SAP product(s)
Details
Accenture
myConcerto
Intelligent Data
Quality
Cross industry
SAP Extension Suite and/or
SAP Integration Suite
Business Technology Platform /
Application development and
integration
20+
It uses AI and ML in SAP BTP to quickly identify data patterns and behaviors in the
client’s enterprise data. It enables dynamic profiling, intelligent anomaly identification,
auto-cleansing features, and iterative monitoring to address data quality issues in the
context of data conversion and/or data management
Accenture
NewsPage 9
CPG
SAP Industry Cloud for
Consumer Products,
Industry Cloud, SAP Sales
Cloud, SAP Extension Suit,
and/or SAP Integration Suite
SAP-approved industry cloud
solution built on SAP BTP.
Leveraged in CRM, customer
experience, and sales
3
It is a comprehensive route-to-market solution for the consumer goods and services
industry, comprising distribution management and sales force automation, which is
built on the SAP BTP and integrated with SAP Customer Experience. With
capabilities in distributor management, sales force automation, and merchandising
on the SAP BTP, the client will have a full set of integrated applications based on a
single source of data to support their go-to-market activities
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SAP Business Application Services Provider Compendium 2023 – Global
Accenture | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused business
function(s)/module(s)
Details
Acquisition – Solvera SAP S/4HANA
All
Accenture acquired Solvera in Western Canada to enhance its capabilities & resources in SAP S/4HANA
Acquisition – Experity n/a
All
Accenture acquired Experity in Latin America to scale up market capabilities in driving experience-led transformation
Acquisition – Zag
n/a
All
Accenture acquired Zag in ANZ to scale up its ability to support ANZ customers in migrating to the cloud and next-generation SAP products
Talent – Accenture
and MIT –
Massachusetts
Institute of
Technology
n/a
n/a
Accenture and MIT have launched the MIT and Accenture Convergence Initiative for Industry and Technology. It is a multi-year, multi-faceted
program aimed at exploring how the continued convergence of industry and technology is impacting and will continue to shape the future of global
business and the society. The partnership, co-sponsored by MIT President L. Rafael Reif and Accenture CEO Julie Sweet, seeks to help companies
embrace the change and innovation brought on by the industry-technology convergence by making it easier for industries to learn from each other as
well as from technology leaders and others with varying perspectives from businesses and academia. The program will be led by Applied Intelligence
Global Lead, Sanjeev Vohra and will focus on creating cutting-edge industry research, breakthrough education, and dedicated fellowship programs
designed to help Accenture enable organizations across all industries to realize more 360-degree value.
Investment theme
Focused SAP
product(s)
Key partnerships (representative list)
Partner ecosystem
SAP
Qualtrics
Celonis
UiPath
Mavim
ARIS
ServiceNow
Mulesoft
Vertex
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23
SAP Business Application Services Provider Compendium 2023 – Global
Accenture | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
The Body Shop – a cosmetics, skincare, and perfume company headquartered
in London
Case study 2
Blue Diamond Growers – an agricultural cooperative and marketing organization
that specializes in California almonds
Business challenge
Business challenge
The Body Shop wanted to capitalize on its nearly 50 years of experience as a successful business and gain a
competitive edge in the market. However, its legacy IT infrastructure could not keep pace.
To become more innovative and to open new markets, Blue Diamond sought a smarter, customer-focused
supply chain management solution, and set about creating one with Accenture.
Solution
Solution

Created an order management portal for franchisees along with a cloud-based SAP S/4HANA enterprise
resource planning system as the new digital core

Migrated 6TB of data to Microsoft Azure cloud, by leveraging Accenture’s myConcerto platform

Transformed The Body Shop’s IT operations in only 18 months

Built a supply chain planning solution by leveraging SAP® Integrated Business Planning (IBP)

The scope involved 44 global markets, 12 manufacturing plants, and 13,000 users

Impact





The Body Shop now has a centralized, agile cloud platform to enable business flexibility and future growth
in a fast-changing market
Impact
The switchover of 50 applications and 200 integration points occurred in all markets over a single weekend.
To set the ground for this, 100+ people worked together for a year

Enabled easier ordering and product visibility for franchisees, as well as saving of time

More accurate stock forecasts and better sourcing efficiencies leading to a seamless experience for
customers, whether in-store or online
Expanded omnichannel capabilities that offer customers more valuable and convenient services


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When the pandemic struck, the company switched to a daily planning cycle with a joint SAP IBP and
Accenture solution, Supply Chain Scenario Planning-as-a-Service. Simulation scenarios harnessed
Accenture templates to quickly extract data and help reallocate Blue Diamond Growers’ nut supply to
satisfy shifting demands
Accenture helped Blue Diamond Growers build SAP S/4HANA on the cloud, supporting functions in
manufacturing, supply chain, finance, order-to-cash, and procurement
A single dashboard view helped improve forecast accuracy by 10% within the first six months of launch,
enabling teams to optimize inventory. The teams now spend less time manually sifting through data and
can focus on higher-value strategic activities
The solution, integrated with the on-premises SAP system, enabled real-time consolidation, validation, and
analysis of supply chain data, providing greater transparency for planning purposes
Accenture’s virtual training ensured the entire Blue Diamond Growers team was proficient in the solution
well ahead of the launch
24
SAP Business Application Services Provider Compendium 2023 – Global
Accenture | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered




High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Accenture is a relevant service provider for large enterprises (annual revenue >US$5 billion)
seeking end-to-end services for complex, multi-continent SAP business application engagements
It has continuously acquired firms to strengthen its global delivery footprint and enhance its SAP
business application services capabilities
It has a strong partner ecosystem and has also built a robust suite of IP tools/solutions to accelerate
time-to-market for its SAP clients; its key IP include MyConcerto, MyNav, and MyWizard
It has also invested in building a strong talent base for SAP business application engagements and
has one of the highest number of SAP-certified resources. Accenture also has the highest SAP FTE
count among its peers
It has a strong global footprint with an optimized split between onshore, offshore, and nearshore
resources
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694




Accenture is positioned as a premium-priced partner in SAP business application engagements. It
becomes a deterrent for cost-conscious clients
As its market focus is centered mostly around North America, Europe, and the APAC regions,
enterprises in the LATAM and the Middle East regions should evaluate Accenture’s delivery
capabilities in depth
Clients believe that it can further enhance its talent management capabilities – specifically by
bringing in resources with relevant experience to replace outgoing talent on SAP engagements
Some clients have opined that Accenture can enhance its implementation capabilities of auxiliary
SAP offerings such as SAP Global Trade Services (GTS) and SAP Extended Warehouse
Management (EWM)
25
SAP Business Application Services Provider Compendium 2023 – Global
Capgemini | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Capgemini aims to be the transformational partner of choice
for all SAP transformations with the help of their deep domain expertise, industry-focused solutions, and highly
skilled SAP-certified professionals. It wants to help its clients to transform into renewable enterprises, which are
adaptable to current and future business needs.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
2,500-2,700
Number of SAP business applications certified FTEs:
11,900-12,000
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
26
SAP Business Application Services Provider Compendium 2023 – Global
Capgemini | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
iCaptivate
All
All
All
N/A
An industrialized Agile methodology, iCaptivate is Capgemini’s new approach to
deliver SAP-based digital transformation programs. In line with SAP Activate, it
incorporates accelerators and techniques based on the recognized Capgemini
leadership.
Digital core for
grocery, automotive,
and life sciences
industries
Grocery, automotive,
and life sciences
All
All
N/A
In sectors such as retail, automotive, and life sciences, Capgemini utilizes its
industry knowledge to build solutions that address clients’ challenges with sectorspecific solutions. These are based on SAP technologies combined with industry
packages.
Digital Global
Enterprise Model
(D-GEM)
All
SAP S/4HANA
Finance
N/A
This solution combines Capgemini’s transformation-enabling architecture with SAP
S/4HANA’s transaction analytics on a single platform to drive an end-to-end
business and technology transformation of the client’s finance function.
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Capgemini's
Intelligent Analytics
for Pharma
Pharmaceuticals
SAP S/4HANA, Analytics
Cloud, and other products
Supply chain and inventory
management
N/A
This is a ready-to-run solution for pharmaceutical companies built on SAP BTP,
using real-time insights from inventory data in SAP S/4HANA to improve the OnTime In Full (OTIF) delivery score for enhanced consumer confidence and brand
integrity.
Capgemini Supplier
Integration for
Automotive
Automotive
SAP S/4HANA and Industry
Cloud
N/A
N/A
The application is a software-as-a-service solution based on SAP BTP, which allows
suppliers to self-service their user access to the client's back-end resources via a
single sign-on.
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Details
27
SAP Business Application Services Provider Compendium 2023 – Global
Capgemini | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Acquisition:
Acclimation
SAP Business Suite
N/A
Acquired in 2021, Acclimation enhanced the delivery footprint for Capgemini by adding 100 employees in Melbourne, Sydney, Brisbane, and Perth.
Sustainability
offerings
SAP Business Suite
N/A
Capgemini has invested in sustainability offerings, which empowers clients by helping them gain greater control and visibility of their operations,
products, and suppliers so that they can spot and act on opportunities to make the entire value chain more sustainable.
Talent and
certifications
SAP Business Suite
N/A
Capgemini is one of the leaders in SAP certifications and it invests significantly in training its talent and getting them certified in SAP products across
solution areas.
Investment theme
Key partnerships (representative list)
Partner ecosystem
SAP
AWS
Google Cloud
Microsoft
Guidewire
Intel
IBM
MuleSoft
Dassault Systèmes
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28
SAP Business Application Services Provider Compendium 2023 – Global
Capgemini | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
FARYS – a Belgian energy and utilities company
Case study 2
SEAT – a Spanish car manufacturer
Business challenge
Business challenge
FARYS wanted to undergo a digital transformation in order to become more efficient, lower costs, and expand
the ways in which it could expand the business and engage with its customers.
s an existing SAP user, SEAT wanted to keep up with the development of technology and understand the
implications of a transition to the SAP S/4HANA logistics platform as it wanted to optimize its internal
processes. Its current setup lacked synergy, traceability, and standardization across different locations and
teams.
Solution

Capgemini helped FARYS in implementing the SAP S/4HANA platform

It also implemented the SAP Business Technology Platform (BTP)
Solution

Impact

Lower costs resulting in greater overall efficiency

Greater access to technologies such as smart meters and mobile applications

More insights and visibility into business

More flexibility due to the availability of new tools and an online portal


Capgemini performed a thorough examination of its existing systems and processes and designed a
transformation roadmap for SEAT that clearly defined the requirements of introducing SAP S/4HANA
It helped identify and group business processes based on their maturity, efficiency, setting, and the degree
to which they fit within the established transformation objectives
It helped consolidate the three different SAP systems that the client was using, each of which was
integrated with other platforms and had undergone more than 15 years of customization, to support its
logistics operations
Impact


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With the implementation of industry best practices, Capgemini helped the client achieve the targeted
business improvements and process standardization
The client was now be able to make informed decisions with greater visibility
29
SAP Business Application Services Provider Compendium 2023 – Global
Capgemini | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Capgemini is a relevant service provider for enterprises seeking end-to-end SAP business
application services in the European region, especially in the manufacturing, retail & CPG, and
energy & utilities industries
It has a strong partner ecosystem and has invested heavily in building preconfigured, industryspecific solutions to expedite time-to-market and offer domain-centric capabilities
It has also made good investments in upskilling and cross-skilling initiatives to improve delivery
quality for its clients across the entire SAP business application services portfolio. Capgemini has
one of the highest number of SAP-certified resources



Vast majority of its engagements are with large and mega enterprises (annual revenue >US$5
billion). Enterprises from SMB segment may not find Capgemini suitable for small scale
implementations
It needs to focus on consistently winning relevant SAP Pinnacle awards to build credibility in the
market and instill confidence in enterprises on its capabilities in driving SAP business application
engagements
Some clients have expressed concerns around the lack of commercial flexibility and costly pricing
models compared to its peers
Its consulting expertise, quality of resources, and analytics capabilities are well perceived by the
market
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30
SAP Business Application Services Provider Compendium 2023 – Global
Deloitte | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Deloitte aims to help clients build an intelligent enterprise by
moving from legacy systems to an enterprise-wide solution that integrates all the key ingredients – data, the
workforce, advanced technologies, customer insights, and operations.
Proportion of SAP business application services revenue by business function
Partnership status with SAP:
SAP Global Strategic Service Partner
Consulting
Number of projects completed in 2021 and H1-2022:
6,000-6,200
Number of SAP business applications certified FTEs:
8,300-8,400
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Low (<15%)
Medium (10-15%)
High (>15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
North America
Europe
South America
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
31
SAP Business Application Services Provider Compendium 2023 – Global
Deloitte | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
The Kinetic
Enterprise™
methodology
All
SAP Business Suite
All
N/A
Deloitte brings a complete team and set of services for orchestrating cloud-enabled
transformation with SAP solutions. It helps clients realize maximum value from SAP
S/4HANA ERP, SAP industry cloud solutions, and other intelligent SAP technologies
to build a resilient, disruption-ready enterprise capable of constant evolution.
HR FastForward™
All
SAP SuccessFactors
Human capital management
N/A
Deloitte’s HR FastForward offering is designed to facilitate and accelerate SAP
SuccessFactors initiatives as part of an organization’s HR transformation goals. It
helps clients realize their value and benefits sooner and help improve total RoI.
Deloitte
industry-specific
preconfigured
solutions
Life sciences,
manufacturing, and
others
SAP Business Suite
Various
N/A
Deloitte leverages its extensive industry and functional knowledge to design
industry-specific solutions across SAP products for a variety of industries in order to
help its clients to reduce costs and fast track their transformation process.
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA and Industry
Cloud
Inventory management
N/A
This is Deloitte’s proprietary tool for the life science industry commercial solution.
The D-GSP features order validation control, license master data, drug maintenance
cockpit, drug inventory management, and operation and regulatory reports.
SAP S/4HANA and Industry
Cloud
Customer experience
N/A
Kinetic Auto C2M is based on SAP BTP. It starts with SAP S/4HAHA core solution
and adds Deloitte’s best sales forecast modeling based on the D2C customer
journey. It enables the digitalization of automotive clients.
Solution name
Focused industries
Focused SAP product(s)
D-GSP
Life sciences
Kinetic Auto C2M –
Sales Forecast
solution
Automotive
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Details
32
SAP Business Application Services Provider Compendium 2023 – Global
Deloitte | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Acquisition: Keytree
SAP Business Suite
Various
Deloitte acquired Keytree, which is an SAP-focused technology consultancy headquartered in the UK. It specializes in cloud and robotic
technologies and data analytics, alongside a host of managed services.
SAP accelerators
and solutions
SAP Business Suite
Various
Deloitte invests significantly in creating robust industry solutions and accelerators to help its clients with faster value realization.
Deloitte Lab for SAP
S/4HANA Finance
SAP S/4HANA
Finance
The Deloitte lab for SAP S/4HANA Finance is aimed at helping clients to transform their finance and IT organizations and bring agility, accessibility,
instant analytics, and real-time processing capabilities to the business.
Details
Key partnerships (representative list)
Partner ecosystem
SAP
AWS
Microsoft
Google Cloud
Blue Yonder
Adobe
Syniti
Guidewire
IBM, Intel, and Dell
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33
SAP Business Application Services Provider Compendium 2023 – Global
Deloitte | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
A global automotive OEM
Case study 2
A multinational pharmaceutical company with operations in 70 countries
Business challenge
Business challenge
The client was grappling with disparate information across multiple aging ERP and mainframe systems with
no common information across vehicle models. Additionally, calculations and reporting required laborintensive or manual efforts. The product level profitability analysis had a six-month lag time, which was
directly impacting the ability to quickly adapt to market demands.
A multinational pharmaceutical company needed to manage a steadily-rising global inventory of high-margin
products, including limited visibility into inventory drivers and rationalization leading to surplus and write-offs,
and a lack of processes and systems to optimize levels and mix.
Solution


Deloitte helped implement SAP S/4HANA, Ariba, and other supporting products for the client
Supply chain, manufacturing, and sales processes from various operational systems were replicated in
SAP S/4HANA, to generate financial data at a detailed level




Deloitte implemented Enterprise SAP S/4HANA to provide the back-end calculation and analytical engine

It also implemented SAP Analytics Cloud to serve as the front-end user interface
Impact

Impact

Solution
Enabled by SAP Analytics Cloud and SAP S/4HANA, the company now manages inventory with powerful
analytics and dashboards unique to internal business units across all markets and products
Deloitte helped in defining common information and product costing models and standardizing allocation
procedures that use detailed data generated by the new system

The client can now regularly assess and prioritize product levels and avoid costly overstock issues
The client now has insights into vehicle-level costs, allowing insightful, accurate reporting in real-time and at
any level of the organization

Deloitte provided inventory goal-setting and monitoring capabilities to the client

Identified critical root causes of excess inventory
The operating profit reporting moved from a semi-annual to a monthly mode
Decreased manual reconciliation hours due to minimal discrepancies in operational versus financial
reporting
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34
SAP Business Application Services Provider Compendium 2023 – Global
Deloitte | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Deloitte is a relevant service provider for large and mega enterprises (annual revenue >US$10
billion) across the industry spectrum that are seeking consulting and implementation capabilities for
SAP business applications with change management functionalities
It has a strong partner ecosystem and has invested heavily in building preconfigured industryspecific tools/solutions to accelerate delivery timelines for clients across most of the core SAP
industries
It has also invested in building a strong talent base for SAP business application engagements and
has one of the highest number of SAP-certified resources
It has consistently won the highest number of Pinnacle awards for the past 2 years, which
showcases its strong capabilities and credibility in the market
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



Vast majority of its engagements are with large and mega enterprises (annual revenue >US$10
billion). Enterprises from SMB segment may not find Deloitte suitable for small scale
implementations
Clients have raised concerns about Deloitte’s services being priced at a premium compared to
other service providers, and believe that it is lagging peers in demonstrating contractual flexibility
Deloitte’s engagements are heavily skewed toward consulting and implementation; therefore, it
may not be suitable for clients looking for pure play managed services
Some clients have highlighted talent attrition as a major challenge for Deloitte, especially raising
concerns around inexperienced resources being given critical roles to handle
35
SAP Business Application Services Provider Compendium 2023 – Global
EY | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: EY aims to leverage its partnership with SAP to help power
the intelligent enterprise for the transformation age. The combination of EY’s industry and business acumen
and business transformation capabilities with SAP’s advanced technology solutions can help organizations gain
the intelligence and agility needed to thrive in this era of extraordinary change.
Partnership status with SAP:
SAP Global Service Partner
Number of projects completed in 2021 and H1-2022:
1,500-1,600
Number of SAP business applications certified FTEs:
4,100-4,200
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
36
SAP Business Application Services Provider Compendium 2023 – Global
EY | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Transform for SAP
Methodology
All
SAP S/4HANA
All
N/A
S/4HANA delivery methodology provides a globally consistent and proven approach
to the way S/4HANA programs are delivered. By leveraging SAP Activate, EY has
infused agile techniques, EY differentiators, leading practices, and contextual
knowledge gathered from prior implementations to help increase delivery velocity,
predictability, and quality.
EY Drive
All
All
All
N/A
EY automated the EY DRIVE solution to build a web-based business case modeling
tool that replaces complicated spreadsheets to create business case models. It
accommodates simple to complex structures to support whatever the client needs to
analyze business decisions.
Intelligent Insights
All
All
All
N/A
This is a persona-based and KPI-driven project management tool that enables datadriven decision-making based on key process indicators, drill-down capabilities, and
the ability to interrogate data with ease to allow participation across all levels.
EY Intelligent
Transformation
Platform
All
SAP S/4HANA
All
N/A
This platform helps clients to migrate to S/4HANA (brownfield and greenfield). The
solution has been a proven one to decrease the overall time, cost, and disruption of
moving to S/4HANA; increase automation; and reduce manual work effort
(configuration, custom code, and data).
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
EY SAP S/4HANA
Industry Solutions
Various
Various
All
N/A
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Details
EY’s industry thinking has been codified into industry templates and preconfigured
on the latest SAP digital platforms. Its solutions provide differentiated client value,
reduce project execution costs, and facilitate consistent project execution. It currently
has 15 EY SAP solutions actively that holds SAP certifications.
37
SAP Business Application Services Provider Compendium 2023 – Global
EY | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Talent and
certifications
SAP Business Suite
Various
EY has expanded its EY Tech MBA program by launching 13 new digital SAP Badges, which help its people develop future-focused skills in areas
such as technology, sustainability, and leadership.
SAP CoE
SAP Business Suite
Various
EY expanded its Neurodiversity Center of Excellence (CoE) to include SAP training and engagements.
SAP GTM team
N/A
N/A
EY grew its GTM team by 50% globally, including headcount investments in leadership, sales, marketing, alliances, and campaigns.
Multiple acquisitions
SAP Business Suite
N/A
EY has invested in growing its global talent with 16 strategic acquisitions, thereby, adding 1,200+ SAP / technology professionals.
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
Microsoft Azure, GCP, and AWS
SAP
Nokia
IBM
Nottingham Spirk
Blue Yonder
Adobe and P&G
PTC
Simio
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38
SAP Business Application Services Provider Compendium 2023 – Global
EY | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Carrier Corporation – a leading global provider cold chain solutions
Case study 2
Delivery Hero – one of the largest food networks in the world
Business challenge
Business challenge
Carrier Corporation wanted to reinvent the way it works and design new ways to connect with its customers to
drive better value for all. For this purpose, Carrier began by working with EY to address the limitations of its
legacy system such as relying heavily on time-consuming manual processes and often inefficient
communications among many parts of the supply chain.
As the client's business grew, its existing software solutions could no longer meet their requirements for mass
processing, automation, and transparency. It reached out to EY to determine how could it get an innovative
and efficient treasury solution deployed.
Solution



The SAP HANA solution was implemented to integrate multiple ERP systems from around the world
EY was educating people on the benefits of adopting more data-driven practices and was able to help put
people at the center of every solution and improve their experiences in very tangible ways
Impact


Solution

It also introduced the latest innovation of SAP Analytics Cloud (SAC) for treasury
Impact

With all the data now sitting in the cloud and on a single platform, Carrier and its customers can access
information and make better-informed decisions

Carrier now has a 360-degree view of the needs of its customers and can turn data into actionable insights
as well as identify opportunities to add value and drive growth

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Based on an existing SAP S/4HANA oneERP system, the EY team, the finance systems, and the treasury
departments helped to implement the entire spectrum of treasury applications from SAP step by step
Provisioning of cash management dashboards with real-time data helped in enabling the management
team to make faster, better decisions in a dynamic and competitive environment
The client achieved a high level of automation and standardization despite huge payment transaction
volumes in several different countries
This solution made it possible to record payment flows worldwide and plan analytically, thus increasing both
transparency and centralization
39
SAP Business Application Services Provider Compendium 2023 – Global
EY | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Strengths

Low
Vision and
strategy
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
EY is a relevant service provider for large enterprises (annual revenue >US$5 billion) looking for
consulting-led implementation transformations for SAP business applications with change
management functionalities
Its consulting expertise, quality of resources, and ability to chart out a roadmap for SAP
engagements are well perceived by the market
It has a strong partner ecosystem and has invested heavily in building preconfigured, industryspecific solutions to expedite time-to-market and offer deep domain capabilities
It has generated revenues from almost all products in the SAP business applications portfolio,
showcasing its breadth of capabilities
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



Clients have raised concerns about EY’s services being priced at a premium compared to other
service providers, causing issues for cost-conscious clients and SMBs
EY’s engagements are heavily skewed toward consulting-led engagements and its focus on pure
play implementation and managed services is relatively less
It can further improve its proportion of certified resources to enhance its capabilities to serve
clients better across the entire value chain of an SAP engagement
Enterprises looking for an end-to-end transformation partner would not find EY a good fit due to
lack of managed services capabilities
40
SAP Business Application Services Provider Compendium 2023 – Global
IBM | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: IBM aims to drive the next generation of SAP consulting
engagements to define and deliver digital transformation for SAP – backed by a business case that supports its
clients’ move to SAP S/4HANA and the intelligent enterprise.
Proportion of SAP business application services revenue by business function
Partnership status with SAP:
SAP Global Strategic Service Partner
Consulting
Number of projects completed in 2021 and H1-2022:
3,500-3600
Number of SAP business applications certified FTEs:
15,800-16,000
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Low (<15%)
Medium (10-15%)
High (>15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
North America
Europe
South America
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
IBM | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
IBM Rapid Move
Various
SAP S/4HANA
Various
N/A
IBM’s Rapid Move is an SAP S/4HANA adoption approach that allows clients to
leverage their existing SAP investment and deliver value while enabling a fully digital
transformation for their ERP.
IBM SAP S/4HANA
Impact Assessment
Various
SAP S/4HANA and other
products
Various
N/A
This impact assessment provides objective insights into how the transition may
affect a client’s business processes, master and transaction data, system
configuration, and interfaces. It also delivers a roadmap that is based on the client’s
specific business needs.
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
IBM Accelerated
Move Center
All
SAP S/4HANA Cloud
All
N/A
The IBM Accelerated Move Center is a customizable conversion package with a set
of templates and a project plan for quick implementation and conversion to the
S/4HANA Cloud.
IBM Impact Industry
Solutions
Various
SAP S/4HANA
All
N/A
These solutions offer industry-specific accelerators that combine and enhance the
strength of the existing IBM and SAP services. These solutions simplify the transition
process and lead to the faster adoption of SAP S/4HANA.
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Details
42
SAP Business Application Services Provider Compendium 2023 – Global
IBM | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
IBM innovation
center for SAP
solutions
All
All
IBM’s Innovation Center for SAP solutions helps clients modernize their SAP business processes on-premise and, in the cloud, with the help of AI,
blockchain, IoT, and security. This facility offers clients the solutions to accelerate their digital transformation journey.
SAP on IBM Cloud
SAP Business Suite
All
This SAP-certified IaaS transforms clients’ SAP workloads on an enterprise-ready cloud platform. It employs high-performance infrastructure and
solutions that enhance the client’s business IT landscape.
Talent: Skilling and
certification
All
All
IBM has the highest number of certified talent among all major service providers and invests significantly in skilling its SAP workforce on all SAP
products across most of the solution areas.
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
SAP
AWS
Microsoft
KPMG
Samsung
Cisco
Adobe
SNP
Celonis
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43
SAP Business Application Services Provider Compendium 2023 – Global
IBM | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Galp Energia – an energy company headquartered in Portugal
Case study 2
Jumbo Supermarkten – the second largest supermarket chain in the Netherlands
Business challenge
Business challenge
Over the years, the company’s SAP ERP systems had been heavily customized, making it difficult to respond
with agility to the transformation initiative. The client wanted to minimize its manual processes by automating
most of the workflows to get near real-time data and enhance customer experience.
As the client expanded and moved into the Belgian market, its legacy ERP system was becoming increasingly
difficult to maintain. It wanted to create a complete full-fledged ERP system within 14 months.
Solution




IBM helped the client in implementing SAP S/4HANA on the AWS Cloud

It also implemented SAP Fiori mobile apps connected to the SAP S/4HANA platform to assist employees to
accelerate tasks such as ordering stock and raising maintenance tickets

It delivered this project in a staged manner with aggressive deadlines
Impact

Solution
IBM implemented SAP S/4HANA for the client in Belgium market
To ensure a quick implementation, an agile approach was chosen. Results were delivered in three-week
sprints to achieve a minimum viable product
The project followed SAP’s recommended setup using the SAP Model Company for Core Retail and the
SAP Finance best-practice standards
Impact
Created the foundation for timely, data-driven decision-making, enabling targeted actions to help lift
revenue and boost customer satisfaction

75% straight-through invoice processing achieved, thereby liberating personnel for value-added work

Enabled optimization of retail inventory based on real-time sales data, predicted to drive B2C sales
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


Deployed a fully operational project within 14 months
The client now has constant access to up-to-date data and insights on shop inventory, sales, and other
operating results
Helped provide a blueprint for the client's subsequent transformation in its home market (Netherlands)
44
SAP Business Application Services Provider Compendium 2023 – Global
IBM | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
IBM is a good fit for enterprises across the buyer size spectrum who are seeking end-to-end
services for global multi-continent SAP business application engagements
It has invested in building a strong talent base for SAP business application engagements and has
the highest number of SAP-certified resources among its peers
It has also maintained a strong partner ecosystem along with robust industry best practices, and IP
tools and solutions to help it to accelerate time-to-market for SAP business application clients
Its buyers are spread across all major geographies. Clients looking to partner with IBM can benefit
from success stories of customer references in their region
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



IBM is perceived as a premium-priced player in the SAP business application services market,
which may not be a right fit for cost-conscious clients
It needs to further build proof points and capabilities in delivering end-to-end SAP business
application brownfield and bluefield initiatives to better serve evolving market requirements
Some clients have opined that IBM needs to further enhance its talent management capabilities;
especially in understanding the functional requirement and providing the relevant resources
The market expects it to show greater flexibility in engagement and contracting practices to
accommodate changes in scope
45
SAP Business Application Services Provider Compendium 2023 – Global
NTT DATA | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: NTT DATA helps transform its clients into high-performing,
innovative, and sustainable businesses, powered by SAP-centric technology and enabled by their people. As a
trusted global innovator, NTT DATA turns this foresight into reality. NTT DATA helps its clients achieve their
SAP business transformation by 2030, wherein NTT’s expertise will be seamlessly working together for
customers across every border of inexperienced areas, value, organizations, services, and technologies.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,050-1100
Number of SAP business applications certified FTEs:
10,600-10,700
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
High (>15%)
Proportion of SAP business application services revenue by geography – Global
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
North America
Europe
South America
Energy and utilities
Manufacturing
Public sector
Middle East & Africa
United Kingdom
Asia Pacific
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
NTT DATA | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
S/4 Conversion R2R
All
All
All modules
110
A packaged ready-to-run solution to lift the client’s existing ERP System to SAP
S/4HANA, qualified by SAP. Fast implementation and time to value
Intelligent Business
Suite
Automotive,
manufacturing, life
sciences, and CPG
All
All modules
65
The NTT DATA Model Company’s approach to accelerating large enterprises’ SAP
S/4HANA journey, reducing implementation cost and risk, and expediting time to
value
Uptimizer
All
All
All modules
100+
Accelerator for discovery and realization of upgrade projects and for reducing
analysis and remediation effort by 30-40%
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
It.lifescience
Life Sciences / Pharma
All
All
58
SAP S/4HANA pre-packaged solution, with business and technical content, along
with solution templates built for the life sciences industry
It.manufacturing
Manufacturing
All
All
89
SAP S/4HANA pre-packaged solution, with business and technical content, along
with solution templates built for the manufacturing industry
It.cp – durables food
and beverage
CPG
All
All
92
SAP S/4HANA pre-packaged solution, with business and technical content, along
with solution templates built for the consumer products and food industry
It.calibration
Life sciences / Pharma
All
All
13
Digitalization of the calibration process with SAP S/4HANA
It.conversion R2R
All
All
All
110
Dedicated approach for the manufacturing industry with own IP tools to drive
successful transition to SAP S/4HANA
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Details
47
SAP Business Application Services Provider Compendium 2023 – Global
NTT DATA | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Acquisition:
Chainalytics
Supply chain advisory
& consulting, analytics,
and market intelligence
Consulting and analytics
Chainalytics’ market-leading supply chain consulting and analytics expertise combines with NTT DATA’s consulting and digital transformation
capabilities to create further value for their clients.
Acquisition: My
Supply Chain Group
Supply Chain
Supply chain
Acquisition of My Supply Chain Group (MSCG) will help NTT DATA to expand its presence in the US and extend its service portfolio with MSC's
supply chain planning and execution capabilities.
Acquisition: Pasafin
Oy
HCM and SAP
SuccessFactors
HCM
NTT DATA has acquired a well-known Finnish consultancy business that decided early on to specialize in consulting services for cloud-based SAP
solutions, such as SAP SuccessFactors for the field of human capital management.
LE Acceleration
Program (LEAP)
All
All
It secured investments for the FY21 Large Enterprise Acceleration Program (LEAP) for sponsoring specific client engagements and the development
of strategic accelerators through NTT DATA’s global market focus team framework.
SAP S/4HANA
Academy
All
All
The SAP S/4HANA academy aims to upskill and cross-skill SAP S/4HANA resources within NTT DATA. It also provides SAP S/4HANA training
services to clients and internal employees
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
SAP
Microsoft
Google Cloud Platform
Natuvion
Amazon Web Services
Celonis
Signavio
UiPath
Syniti
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48
SAP Business Application Services Provider Compendium 2023 – Global
NTT DATA | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Tier-1 automotive supplier – SAP S/4HANA Transformation
Case study 2
A leading life sciences company that provides drug discovery and development
support services to global pharma and biotech companies
Business challenge
Business challenge
The client wanted a digital solution roadmap that focuses on harmonizing and standardizing processes based
on the SAP S/4HANA digital core to improve operations, financial steering, and reporting.
The client needed to improve transparency in the order management system, digitize reporting and analysis,
upgrade inventory visibility, and reduce delays in financial closing.
Solution
Solution


NTT DATA defined the upcoming business transformation of the SAP ERP system and non-SAP systems
to S/4HANA
Provided concept for business processes design to cover all areas, from product development, sales and
distribution, purchasing, SCM, and finance and controlling on a global template and rollout
Impact



Drove digital transformation and streamlined the client’s global business for more than 50 plants globally
Provided a global standardized template and implementation approach to transforming the current
landscape into a future state-of-the-art S/4HANA platform by providing an agile project management
approach to position the client for innovation and growth


NTT DATA implemented SAP S/4HANA by leveraging its industry solution template: it.lifescience
Implemented active pharmaceutical ingredient best practices, balanced inventories, minimized stockouts,
and regulated process manufacturing
Impact

Improved traceability of products throughout the supply chain

Enabled a solution compliant with FDA guidelines

Quality assurance from both business and technical perspectives by NTT DATA’s industry-experienced
S/4HANA consultants
Provided full transparency from financial and logistical processes, stock levels, and procurement to supply
chain optimization, thus ensuring end-to-end visibility
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49
SAP Business Application Services Provider Compendium 2023 – Global
NTT DATA | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Leader
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered




High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
NTT DATA is a relevant service provider for enterprises in the APAC and European regions seeking
onshore-centric end-to-end services for SAP business application engagements
It has invested in building a strong talent base for SAP business application engagements. It has
also set up a dedicated SAP S/4HANA academy to increase S/4HANA skilled resources
Acquisitions, such as Natuvion and Chainalytics, will help enhance NTT DATA’s data migration and
supply chain intelligence capabilities respectively
It has invested in establishing a strong partner ecosystem of cloud vendors and technology partners,
which helps in bringing customized industry-specific solutions
Its flexibility in engagement and account management capabilities are well perceived by the market
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



NTT DATA needs to further develop its organizational change management capabilities to position
itself as a strategic partner for enterprise clients
It has an onshore-/nearshore-heavy delivery model that may prevent it from capturing labor
arbitrage opportunities; it can look to further scale resources in offshore locations
It has limited industry-focused custom solutions for SAP business applications as compared to
peers of the same scale
Its SAP business application services buyer spread is skewed toward Europe; enterprises in other
regions looking to partner with NTT DATA are advised to evaluate its delivery capabilities based
on their region
50
03
Enterprise sourcing considerations

Major Contenders
– Atos
– Infosys
– Birlasoft
– Mindtree
– Bosch Software and Digital Solutions
– PwC
– Cognizant
– Reply
– DXC Technology
– TCS
– HCLTech
– Tech Mahindra
– Hitachi Vantara
– Wipro
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51
SAP Business Application Services Provider Compendium 2023 – Global
Atos | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Atos’s vision is to continue to focus on client-centricity by
delivering smart, secure, and sustainable business solutions that create value and seamless experiences
across the enterprise and ecosystems. Its ambition is to continue to be the leader in select industries across
Europe, and to be a Partner of Choice for EMEA across the manufacturing, public sector & utilities industries,
while growing beyond its traditional stronghold and expanding into the Americas, ASEAN, the Middle East and
Africa.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,020-1,050
Number of SAP business applications certified FTEs:
4,500-4,600
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
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< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
52
SAP Business Application Services Provider Compendium 2023 – Global
Atos | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Atos Smart Guide
3.0
Horizontal - across all
industries
SAP S/4HANA
Program management
45
Atos comprehensive delivery methodology integrating SAP
Activate with Atos Agile Transformation delivery approach
Atos Preconfigured
solutions
SAP S/4HANA, SAP Fiori
Manufacturing, public
sector, consumer packaged
goods, and energy & utilities
Complete solution delivery
23
Atos preconfigured solutions with industry-specific accelerators
leveraged by clients for accelerated delivery and faster time-tovalue
Orchestrated Hybrid
Cloud for SAP
(OHC4SAP)
Horizontal - across all
industries
Platform assessment
90
Patented platform for SAP cloud migration, automated
provisioning, and cloud management
Number of engagements
leveraged in
SAP S/4HANA
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business function(s)/module(s)
Atos Sustainability
Solution
Manufacturing, consumer
packaged goods, and
energy & utilities
SAP IBP, PPDS, MES, MII,
ARIBA
Business and plant operation, procurement,
manufacturing, asset management, and waste
management
SyntlBots - SAP
Automation solution
RBE Plus - Process
Harmonization
solution
Details
30
Atos SAP Sustainability offerings are based on the United Nations
goals; ensures sustainable production and consumption, better
waste management, and environmental health and safety
measures to be undertaken
Financial services, banking, SAP BTP cloud
manufacturing, government,
public sector, healthcare,
and insurance
Finance, EAM, materials management, sales & 45
distribution, production planning and production
planning advance scheduling, plant
maintenance, and quality management
An inventory of SAP Basic Business process scripts has been
built, which can be easily deployed and run with customer-specific
modifications. Also. There is also an inventory of testing scripts,
which can be easily deployed and run with minor modifications
Manufacturing, government, SAP S/4HANA
public sector, healthcare,
insurance, utilities, retail,
and aerospace and defense
Finance, enterprise asset management,
materials management, sales & distribution,
production planning and advance scheduling,
plant maintenance, and quality management
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24
Accurate and efficient process harmonization - The RBE Plus
assesses customer processes to harmonize across multiple
systems and helps with possible mapping of current customer
processes to S/4HANA functionality
53
SAP Business Application Services Provider Compendium 2023 – Global
Atos | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP product(s)
Focused business
function(s)/module(s)
Maven Wave, 2020
SAP Cloud
Cloud solution
With this acquisition, Atos reinforces its global leadership in cloud solutions for applications, data analytics, and ML in hybrid and multi-cloud
platforms.
VisualBI, 2021
SAP Cloud Analytics & BI
Data analytics & business
intelligence
Atos will benefit from VisualBI's expertise in data analytics, consulting services, and cloud partnerships, which will strengthen its capabilities in
supporting organizations in their cloud data journey from data centralization to high-value insight delivery.
EcoAct, 2020
Sustainability services
Sustainability services
With this acquisition, EcoAct, an internationally recognized carbon reduction strategy consulting firm helps strengthen Atos’ decarbonized digital
solution portfolio for SAP sustainability services.
CoEs – SAP
Business Solution,
SAP BTP, SAP
Cloud Solutions
SAP Business Solutions,
Cloud Solution, and BTP
SAP Business Solutions,
cloud solutions
Details






Germany – Business transformation COE
Bulgaria – CPG Competency Center
Netherlands - Smart Manufacturing Incubation Center
Italy – Utilities COE & DORA
UKI – Public Sector COE
India – BTP Solution Center
Key partnerships (representative list)
Partner ecosystem
Microsoft Azure
Google Cloud Platform
AWS
Hitachi
ServiceNow
Gekkobrain
SNP Group
smartShift
Siemens
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54
SAP Business Application Services Provider Compendium 2023 – Global
Atos | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Large German infrastructure operator
Case study 2
Top airport operator in Asia
Business challenge
Business challenge
The client was looking for the establishment of a uniform IT infrastructure for the entire organization. It also
required that the performance and security of the IT infrastructure be ensured by means of continuous further
developments with national quality standards.
With its vision to operate the world’s smartest airport and with intense competition from regional airports, the
client had to modernize the technology that its airports use to achieve its vision.
Solution


SAP S/4HANA 1809 on-premise covering FICO, SD, MM PM, PS, REX,, GRC, Sky Billing, and HR

Business Planning and Consolidation (BPC) and Enterprise Content Management (ECM) for six airports

Innovation: Atos Budget Planning Solution for Capex with MS Integration



SAP S/4HANA was selected as the ERP software to support its agenda
Additionally, as the airport businesses also generate revenue from non-air zones such as duty-free sales,
and property rentals, there is a need to add more solutions: BPC, BO, OpenText, BPM, Web Portal, GRC,
Mobile Apps, and SkyPort Billing for terminal/bay and passenger tariff billing
Impact
Impact

Solution
Assisted the client is its infrastructure upgrade journey

Provided a future-ready IT platform
Provisioned for better functionality with an efficient, uniform business management tool, as well as
innovative processes

Create a single system with seamless integration with all its existing modules

Provided mobility to the client's business operations
Enhanced customer experience
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55
SAP Business Application Services Provider Compendium 2023 – Global
Atos | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Atos is a good fit for SMB clients (annual revenue <US$10 billion) looking for end-to-end greenfield
or brownfield SAP business application engagements, especially in the European region
It has invested heavily in building a strong talent base for SAP business application engagements to
improve delivery quality for its clients
Its domain expertise and technical capabilities for SAP business applications, especially for
S/4HANA, are well perceived by clients
It has a decent partner ecosystem and has also developed a strong suite of IP tools/solutions to
curate industry-specific solutions and accelerate time-to-market for its SAP clients; its key IP
includes Smart Guide 3.0, Quad4 Assessment framework and Atos’ preconfigured industry solutions
especially for the manufacturing, public sector, CPG, and energy & utilities industries
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694




It needs to further build proof points and capabilities in delivering complex end-to-end SAP
business application bluefield initiatives to better serve evolving market requirements
Some clients have opined that Atos needs to further enhance its talent management capabilities;
especially in managing attrition and replacing outgoing resources throughout different phases of
the engagement
Its SAP business application services buyer spread is skewed toward Europe; enterprises in other
regions looking to partner with Atos, specifically in North America, ANZ, and Japan, are advised to
evaluate its delivery capabilities based on their region
Enterprises in the retail, distribution, and CPG and travel & transport sector need to carefully
evaluate if Atos is the right fit for their requirements
56
SAP Business Application Services Provider Compendium 2023 – Global
Birlasoft | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Birlasoft has developed capabilities to support all kinds of
SAP projects; however, going forward, its major focus will be on Rise with SAP S/4HANA transformation. It is
focusing on partnering with organizations in their digital transformation with an alignment to industry-specific
drivers and platform solutions including Birlasoft’s SAP S/4HANA EDGE solutions. It has also introduced
several SAP-Qualified Partner Packaged Solutions (QPPS) enabling business value with fixed bid
engagements in combining services with internally developed intellectual property. Birlasoft has a vision of
taking enterprises to the power of digital through continuous services including its SMART MOVE
(SmartPrepare, SmartDeploy, and SmartAMS) initiatives streamlining the transformation of process, people,
technologies, and data migration to a S/4HANA platform.
Proportion of SAP business application services revenue by business function
Low (<15%)
Consulting
Implementation
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Partnership status with SAP:
SAP Gold Partner
< US$1 billion
US$1-5 billion
Number of projects completed in 2021 and H1-2022:
50-60
US$10-20 billion
> US$20 billion
Number of SAP business applications certified FTEs:
250-300
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (15-30%)
Medium (10-15%)
High (>15%)
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Proportion of SAP business application services revenue by key products
Energy and utilities
Manufacturing
Public sector
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
SAP Analytics Cloud
SAP Industry Solutions
Other applications
Others
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57
SAP Business Application Services Provider Compendium 2023 – Global
Birlasoft | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused
industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SmartMOVE (SmartPrepare,
SmartDeploy, and
SmartAMS)
All Industries
Rise with SAP S/4HANA
Implementation & Integration
new
This includes methodologies and tools designed to facilitate business transformation
and migration from SAP ECC to SAP S/4HANA
Industry-focused
preconfigured EDGE
solutions
All Industries
SAP S/4HANA, Rise with
SAP S/4HANA
Implementation & Integration
100+
The solution has preconfigured best practices for the automotive industry and
reduces implementation time by 20-35% and the associated cost savings and covers
90% of the common business scenarios and best practices in the end-to-end auto
industry value chain.
iSight IT Service
Management Platform
All Industries
All products
Implementation & Integration
8
iSight is Birlasoft's automation-based, enterprise-wide integrated IT infrastructure
management platform designed to enhance user experience, optimize costs, and
enable effective management of IT operations across the IT services ecosystem of
an organization.
Solution name
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused
industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
QPPS SmartEDGEIMC
Manufacturing
Rise with SAP S/4HANA
Rise with SAP S/4HANA
new
Preconfigured SmartEDGE solution with industry best practices for accelerated, riskfree Rise with SAP S/4HANA cloud private edition
QPPS CXSPRINT
Commerce
All Industries
SAP CX and CRM Solutions Commerce cloud
new
Rapid implementation services for SAP Commerce cloud
QPPS CXSPRINT Sales
All Industries
SAP CX and CRM Solutions Sales cloud
new
Rapid implementation services for SAP Sales cloud
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Details
58
SAP Business Application Services Provider Compendium 2023 – Global
Birlasoft | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Center of Innovation for SAP
S/4HANA
All products
All modules
Birlasoft has a dedicated function within the SAP BU in the form of a Center of Innovation for SAP and annually allocates a meaningful budget to
drive innovations and developments in emerging areas across the SAP product stack. In the last 15+ years, Birlasoft has created and published 20+
SAP-qualified/certified solutions/accelerators.
SAP Partner Digital Demand
Executive (PDDE) Program
SAP S/4HANA
All modules
Birlasoft has signed the SAP Partner Digital Demand Executive (PDDE) partnership program. This helped it in gathering more qualified leads and
under this initiative, all pre-sales and field sales team members were trained on Selling4Success and Demo2Win tracks.
SAP Fresh Faces Program
All products
All modules
It partnered with SAP for the launch of SAP Fresh Faces program where Birlasoft has embarked on a no obligation graduate trainee sponsor
program. This will enable it to hire fresh SAP-certified graduates. Furthermore, SAP is using the SAP University Alliance organization to position
itself among professors and universities.
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
Center of Innovation for SAP S/4HANA
All products
All modules
SAP Partner Digital Demand Executive (PDDE) Program
SAP S/4HANA
All modules
SAP Fresh Faces Program
All products
All modules
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59
SAP Business Application Services Provider Compendium 2023 – Global
Birlasoft | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Globally renowned video game retailer
Case study 2
Leading medical devices manufacturer
Business challenge
Business challenge
The customer wanted an SAP S/4HANA Retail RISE transformation partner to manage greenfield
implementation for over two years as part of its transformation roadmap.
The client wanted Birlasoft to provide IT-as-a-Service (ITaaS), which covered all the technology needs – ERP,
CX, analytics, digital, infrastructure, automation, and IoT. The transformation also included the global
implementation of SAP S/4HANA and associated SAP solutions to harmonize business processes and
information flow worldwide.
Solution



Birlasoft implemented SAP S/4HANA Retail RISE Transformation service
It also implemented SAP CAR (POSDTA, UDF/DDF, and OPP), SAP GTS, SAP Analytics Cloud (SAC),
BTP, and CPI

Lease / Real estate management was also included in this engagement

Impact

Solution
Integrated retail processes across the entire value chain, resulting in increased operational efficiency by
30%
Birlasoft implemented SAP S/4HANA public cloud for better functionality, lower TCO, and a better
experience
It leveraged its proprietary MedEDGE solution to expedite time-to-market and address business-specific
needs
Impact

Enabled the client to execute retail offers with consistent omnichannel price and promotions

Reduction in TCO by 25%

Integrated supply chain planning and omnichannel fulfillment

Reduced technical debt with modernized infrastructure at the datacenter

Granular analysis of profitability for better controls and decisions

Increased rack space by up to 90%

Managed regulatory compliance risk

Reduction in provisioning time across the infrastructure landscape by 30%
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60
SAP Business Application Services Provider Compendium 2023 – Global
Birlasoft | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Birlasoft would be a good fit for SMB enterprises (annual revenue <US$5 billion) looking for SAP
business application engagements, specifically situated in the North American or the APAC region

It has a high degree of focus on manufacturing and retail, distribution, and CPG industry; thus,
Birlasoft could be a partner of choice for clients in these domains

Clients appreciate its pricing flexibility, domain expertise, engagement flexibility, and enhancement
services for SAP business application engagements

It has made investments in developing several IP tools/solutions to accelerate implementation
timelines for its SAP clients

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The majority of its SAP revenue is generated from SAP S/4HANA; enterprises looking to
implement other products, such as SAP Ariba or SuccessFactors, need to evaluate Birlasoft with
caution
Its engagements are skewed toward pure play implementation and managed services. Clients
looking for advisory capabilities may find its experience lacking in this area
Its SAP business application services buyer spread is skewed toward North America and APAC;
enterprises in other regions looking to partner with Atos, specifically in Europe, are advised to
evaluate its delivery capabilities based on their region
Given its limited experience in dealing with larger enterprises (annual revenue >US$10 billion)
clients are advised to thoroughly evaluate whether Birlasoft’s capabilities align with their
requirements
61
SAP Business Application Services Provider Compendium 2023 – Global
Bosch Software and Digital Solutions | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Bosch SDS aims to make customers’ enterprises resilient to
supply chain volatility, manufacturing optimization, and digital disruptions. It aims to accomplish this by using its
experience in process transformation across industry verticals around the globe, providing value through its
expertise in value stream mapping, functional transformation realized through the templatization of processes
and implementations of ERP and Industry 4.0, and customer experience offerings for large corporations.
Partnership status with SAP:
Proportion of SAP business application services revenue by business function
Low (<15%)
Consulting
Implementation
VAR Partner: India
Medium (15-30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
Service Partner: India, Middle East, Japan,
and Europe
Proportion of SAP business application services revenue by buyer size (annual revenue)
Number of projects completed in 2021 and H1-2022:
110-120
< US$1 billion
US$1-5 billion
Number of SAP business applications certified FTEs:
1,000-1,050
US$10-20 billion
> US$20 billion
Proportion of SAP business application services revenue by industry
Low (<10%)
High (>30%)
High (>25%)
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
Medium (10-15%)
High (>15%)
North America
Europe
South America
United Kingdom
Asia Pacific
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Middle East & Africa
Energy and utilities
Manufacturing
Public sector
Proportion of SAP business application services revenue by key products
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
Others
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62
SAP Business Application Services Provider Compendium 2023 – Global
Bosch Software and Digital Solutions | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA
End-to-end implementation –
manufacturing
6
Rapid deployment kit that drives hardware and technology changes during S/4HANA
implementation. Integrates country-specific expertise and SAP best practices to help
accelerate the client’s S/4HANA journey.
Across all industries
SAP S/4HANA and BTP
Plant maintenance and
manufacturing
1
360° energy monitoring for plants and for achieving sustainability targets
Retail
SAP S/4HANA and
AR/VR/IoT
SAP S/4HANA and BTP
1
Scalable AR-/VR-based store automation for enriching customer experience and
productivity
Solution name
Focused industries
Focused SAP product(s)
MantHANA
Manufacturing
Sustainability
Store Automation –
Retail
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Bosch SAP Cloud
Collaboration App
Horizontal - across all
industries
SAP S/4HANA, SAP Ariba,
and other products
SAP Business Technology
Platform
1
Benefits: enables a unified task and collaboration environment, improves efficiency,
increases transparency and agility, interacts with SAP Cloud ALM through
conversational systems, and increases usability and adoption
BridgeCommerce
Augmented Reality
for SAP Commerce
Retail, e-commerce
SAP Commerce
SAP Commerce
N/A
Benefits: improves product content management, increases customer engagement,
and streamlines buying process
IBAS
Manufacturing
SAP IAPM, ACF, PAI, EPD,
and BTP
S/4HANA Enterprise asset
management
2
Leveraging IoT data for plant maintenance and asset management
SAPHAL
Manufacturing
SAP S/4HANA, IBP, and
BTP
S/4HANA Supply chain planning 2
Enhances the prediction for better aftermarket products
Smart Yard
Management
Automotive
S/4HANA, EWM, and Yard
logistics
S/4HANA Warehouse
Management
Track and trace and enhanced yard operations using IoT data
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1
Details
63
SAP Business Application Services Provider Compendium 2023 – Global
Bosch Software and Digital Solutions | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
MantHANA for Rise
with SAP
SAP S/4HANA
BTP, MantHANA, ARIBA,
IBP, and CX
Building standard MantHANA on SAP private/public cloud with integration to BTP and other SAP cloud products such as Ariba, IBP, and CX and
enabling MantHANA in cloud and expansion of market around the world
Fin.Next
Finance
Finance
Next-generation digital building blocks for IFRS, CFO dashboard, anomaly detection, dynamic credit, etc.
Financial consolidation and harmonization
For the regions of the EU, ME, and APAC
Template for the
process industry
SAP S/4HANA
Standardization, SME
New vertical entry investments for the ME and APAC regions
recruitment, partnership with
process specialists
Acquisition
Cloud and ERP Identification in progress for
Cloud and ERP providers
with strong IP
To enable market expansion for NA and JP
Product
development
SAP BTP
Product for sustainability
and energy efficiency
To enable non-linear revenue generation
Talent
Retail
SME – CoE for retail
To enable new vertical entry
Investment theme
Key partnerships (representative list)
Partner ecosystem
TIS in Japan
BearingPoint
Fujitsu
4Flow
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HTC
64
SAP Business Application Services Provider Compendium 2023 – Global
Bosch Software and Digital Solutions | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Electricity utility and distribution corporation in India
Case study 2
Large commercial vehicle OEM from Japan
Business challenge
Business challenge
The client wanted to improve billing efficiency and reduce pilferage by leveraging digital technologies.
The client was facing the lack of inventory and capacity visibility across warehouses.
Solution
Solution


Technology landscape transformation partner for the client with integration of connectivity, IT, and cloud
systems
Advised and implemented the suitable cloud hyperscaler for the client
Impact



More than 300,000 households across Indian states onboarded onto smart meters with improved
experience through better access to billing information
Reduced losses by about 20%
Integrated various IT systems onto the technology landscape, along with billing and back-end systems
leading to a single point of truth for the distribution companies
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
Bosch transformed the technology landscape for the client

Streamlined processes and technologies to meet business requirements

Implemented an easy-to-use solution
Impact

Improved the transparency of entire supply chain processes across Japan, improving the business by US$2
billion

Modernization of warehouse using SAP and digital technologies leading to improved efficiency

Digitalizing of the manufacturing using Factory of Future
65
SAP Business Application Services Provider Compendium 2023 – Global
Bosch Software and Digital Solutions | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Bosch SDS is a good fit for larger enterprises (annual revenue >US$10 billion) looking for greenfield
implementations, specifically in the manufacturing, retail & CPG, electronics, and energy & utilities
domains
It has made good investments in upskilling and cross-skilling initiatives to improve delivery quality
for its clients
Clients appreciate its domain expertise, engagement flexibility, and enhancement services for SAP
business application engagements
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694




Bosch SDS’ SAP business application services customer profile is skewed toward Germany and
Japan. It has almost negligible presence in North America, ANZ, and Europe (excluding Germany)
Enterprises looking for SAP implementation in the BFSI, HLS, telecom and public sectors need to
evaluate Bosch SDS with caution
It needs to further build proof points and IP/solutions for delivering end-to-end SAP business
application brownfield and bluefield initiatives to better serve evolving market requirements
Its engagements are skewed toward pure play implementation and managed services. Clients
looking for advisory capabilities may find its experience lacking in this area
66
SAP Business Application Services Provider Compendium 2023 – Global
Cognizant | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Cognizant’s vision is to help customers realize their intelligent
enterprise journey beyond traditional ERP with the intelligent use of technology through Cognizant’s
differentiating capabilities such as human-centric design, digital engineering, and organization change
management.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,000-1,0501
Number of SAP business applications certified FTEs:
4,300-4,400
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
1
Source:
Low (<15%)
Low (<10%)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
The number of projects completed by Cognizant is based on an Everest Group estimate
Everest Group (2022)
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67
SAP Business Application Services Provider Compendium 2023 – Global
Cognizant | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA, BTP, CX,
and SuccessFactors
Across functions
NA
Preconfigured plug-and-play solution integrated with 35+ industry solutions and
smart extensions; brings ~20-30% reduction in implementation time
Across industries
SAP S/4HANA
Across functions
NA
To facilitate fully automated migration, resulting in 75% reduction in manual efforts
and 80% productivity improvements
Retail and consumer
goods
SAP CX
Across functions
NA
Retail B2C accelerator with 30+ custom features; reduces effort by 35%
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
Focused industries
Focused SAP product(s)
Cognizant
Intelligent Enterprise
Platform
Across industries
SmarT Orchestrated
Rapid Migration
(STORM)
RetailXpress
®
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Cognizant
Automation Center
Across industries
SAP S/4HANA, ECC,
Analytics, and Cloud
Across functions
NA
Over 400+ ready-to-deploy tools for efficient application maintenance and support
operations (smart ticket management, access management, etc.) and brings ~25%
effort reduction
IntelliHire
Across industries
SAP BTP and
SuccessFactors
HR
NA
Simplifies and transforms the onboarding process by candidate authentication using
facial recognition, technical screening, auto scoring model to evaluate the score, etc.
Cognizant®
SmartMove
Across industries
SAP S/4HANA
Across functions
NA
It comprises of automation tools and code standardization methodology to accelerate
the velocity of S/4HANA adoption in a low-risk and low-cost manner
®
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68
SAP Business Application Services Provider Compendium 2023 – Global
Cognizant | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Assets/Products/Solutions
SAP S/4HANA, Across functions (Supply
chain, HR, manufacturing,
Cloud,
Analytics, CX,
etc.)
SuccessFactor
s, and Industry
Cloud
Cognizant® Intelligent Enterprise Platform, SAP-Qualified Cognizant® SmartMove conversion factory, Cloud Fit, and SAP-certified Cognizant®
Automation Center
Talent & skilling
SAP S/4HANA, All functions
Cloud,
Analytics, and
CX
Dedicated training programs such as S/4HANA Masterclass, AWS SAP Champions Program, etc. About 90% of its SAP headcount is now trained
on S/4HANA and S/4HANA-related skills. Employee motivation and retention programs such as merit increases and job moves are included
Acquisitions
SAP S/4HANA, All functions
Cloud,
Analytics, and
CX
Cognizant has done several acquisitions in the last 12 months such as Servian; to boost its hyperscaler capabilities for moving SAP workloads to the
cloud and ESG Mobility; to extend its capabilities in digital automotive engineering R&D
Key partnerships (representative list)
Partner ecosystem
AWS
Microsoft Azure
Google Cloud
SNP
Tricentis
Signavio
Qualtrics
UiPath
Automation Anywhere
Note:
Add more rows if needed. Top 5 investments will be featured in the profile.
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SAP Business Application Services Provider Compendium 2023 – Global
Cognizant | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
A US-based animal health information, technologies, and veterinary services
company that truly advances animal healthcare
Case study 2
A German multinational pharmaceutical, chemical, and life sciences company
Business challenge
Business challenge
The client’s digital transformation objective was to build new digital products to enable stronger relationships
with both new and existing customers. The challenges include a limited access to a wide range of available
animal health products.
The client wanted to streamline critical business processes across 60+ countries with integrated SAP
products with S/4HANA as the digital core.
Solution



Cognizant implemented SAP Commerce Cloud solution using Azure CCv2 infra to support order placement
scenarios
SAP CPI was used for all async/batch integrations with SAP ECC for the customer, product, and order data
feeds to SAP Commerce Cloud
Promotional and customer-specific pricing implementation
Impact
Solution

The solution included – template rollout, data migration, compliance and validation, reporting, and analytics

Established AD factory setup and handled organization change management for smooth roll-outs


Unique aspects of this engagement include country-specific localization, GSP compliance solution, and
country-specific GxP compliant master data
Leveraged a vast repository of assets and IPs, and a robust delivery model
Impact

About 45% productivity improvements through assets such as One click accelerator: automated
configuration and C-COP: automated review for code quality assurance

Faster and easy-to-use e-commerce site operating 24/7

New e-commerce site to highlight customer-specific product suggestions, pricing, and discounts

US$750,000 yearly savings

Packaging and shipping for quick time-to-market

About 94% of demand delivered on time and on budget

Vaccine order consolidation automation

Enhanced inventory visibility through the preorder feature to handle peak season demand

Site for direct bill customers for poultry aqua, and swine vets to order products online
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70
SAP Business Application Services Provider Compendium 2023 – Global
Cognizant | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Cognizant is a relevant service provider for medium to large enterprises (annual revenue >US$1
billion) seeking greenfield end-to-end services for complex, multi-continent SAP business
application engagements
It has a strong suite of horizontal and industry-specific IP/solutions across SAP products in all
phases of implementation. Some of the notable IP includes, SAP Cloud Shift, HR as-a-Service, and
Smart Move
Clients have called out its domain expertise, global delivery presence, and account management
capabilities as its key strengths
Clients opined that Cognizant has good talent management capabilities – specifically in handling
attrition and finding the right resources throughout the SAP business application engagements
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



Most of the Cognizant’s clients are companies with >US$5 billion annual revenue. Enterprises
from SMB segment may not find Cognizant suitable for small scale implementations
It needs to further build proof points and capabilities in delivering end-to-end SAP business
application brownfield and bluefield initiatives to better serve evolving market requirements
Some clients opined that Cognizant had an issue with data migrations where there was a
mismatch between the client expectation and reality. Though, such issues were rectified once the
leadership got involved but it took time
It needs to further expand its investments in upskilling and reskilling initiatives to strengthen its
SAP talent pool and service delivery
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SAP Business Application Services Provider Compendium 2023 – Global
DXC Technology | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Its vision is to leverage its strong operational heritage and
global expertise in the end-to-end SAP value chain to help enterprises define, build, run, and intelligently invest
in their digital transformation with a focus on innovation in select industries, namely, manufacturing (automotive,
chemicals, etc.), CPG, retail, fashion, utilities, public sector, aerospace and defense, high-tech; insurance,
banking, travel and transportation (airlines, rail), and healthcare and life sciences.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,200-1,300
Number of SAP business applications certified FTEs:
5,600-5,700
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
High (>15%)
Proportion of SAP business application services revenue by geography – Global
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
North America
Europe
South America
Energy and utilities
Manufacturing
Public sector
Middle East & Africa
United Kingdom
Asia Pacific
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
DXC Technology | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
SAP ECC and SAP
S/4HANA
All
21
Reduces technical and business compliance risks
All
SAP ECC and SAP
S/4HANA
All
39
Reduces technical and business compliance risks
All
SAP ECC and SAP
S/4HANA
All
65
Reduces cutover and downtime risks, improves transparency
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
Solution name
Focused industries
Focused SAP product(s)
Data Scoping and
Cleansing
All
Configuration
Scoping and
Cleansing
Cutover
Management
Toolbox
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Workforce Suite for
Healthcare
Healthcare
Qualtrics, SAP Analytics
Cloud, SuccessFactors
Human resources
3+
Streamlines workforce management and compliance processes for healthcare
employers with advanced analytics (Qualtrics, SAP Analytics Cloud) and solution
integration
Integration for SAP
Citizen Engagement
Accelerator & Digital
Revenue Collection
Starter Pack
Public sector
Qualtrics, SAP Analytics
Cloud
Finance, customer service, and
maintenance
50+
Enables public sector organizations to make it simple for citizens to interact with
them regardless of channel or device
Rental and Leasing
(Exclusive DXC
Partnership with FIT
Global)
Manufacturing,
healthcare & Life
sciences (device/
equipment segment)
SAP S/4HANA
Sales
NA
SAP-certified solution and SAP go-to-market partnership; enables equipment
management companies to address new revenue streams such as rental and
leasing on S/4HANA
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SAP Business Application Services Provider Compendium 2023 – Global
DXC Technology | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Acquisition (Equity
Investment)
SAP S/4HANA
All
SmartShift Technologies – equity acquisition in 2019
S/4HANA Migration
Factories
SAP S/4HANA
All
Intelligent Migration to S/4HANA – Industrialized capabilities in Global Delivery Centers (GDCs) in India and the Philippines and a Regional Delivery
Center (RDC) in Costa Rica
IP Development
SAP S/4HANA
All
Run to Transform: intelligent application management – integrated SAP Solution Manager and DXC hyper automation platform application
management service capabilities
Composable business value
transformation
Signavio, SAP
S/4HANA, and
RISE with SAP
All
Best-practice business process and KPI framework to accelerate time to value in transformations using a business process intelligence driven
approach
DXC Premier Services for
RISE with SAP
SAP S/4HANA
and RISE with
SAP
All
A set of services to help customers bridge the gap between how SAP operates RISE and the customer’s processes
Enterprise Applications
Management for SAP
All
All
A comprehensive Applications Managed Services approach integrated with all applications in the customers landscape, driving automation and
innovation to aid customers’ transformation journey
Investment theme
Key partnerships (representative list)
Partner ecosystem
SmartShift Technologies
Datavard
Syniti
SNP
JIVS
IBIS
PWC
Azure
AWS
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74
SAP Business Application Services Provider Compendium 2023 – Global
DXC Technology | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Oil and gas company in Australia and New Zealand
Case study 2
Frucor Beverages Limited – An Australia / New Zealand beverage producer
Business challenge
Business challenge
The client wanted to replace aging and disparate systems with an integrated platform (business and systems)
that supports the company’s vision and future growth. It also wanted to improve business performance by
simplifying and standardizing business processes, systems, controls, and compliance in line with industry best
practices.
The client was growing rapidly, with a new facility estimated to more than double its manufacturing capability.
Its main challenge was to scale the business on a solid foundation that can support its growth in the years to
come. Its core ERP platform was based on SAP ECC6, which was connected to a wide range of other SAP
solutions including EWM and C4C. As ECC6 was coming to end-of-service, it needed the reliable
performance, innovative tools, and rich ecosystem of S/4HANA to enable its future plans.
Solution


Implemented SAP cloud suite, Concur, SuccessFactors, Ariba, and Business Objects
Modules involved in implementation included financial management, governance, risk & compliance,
human resource management & payroll, supply chain & asset management, and environment, health &
safety, and production operations
Impact


The customer avoided the need to invest in significant new internal capabilities or capacity by leveraging
the market and as-a-service models
Allowed customer to scale, continuously improve, and realize further benefits from investments
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
Solution

Migrating the client’s digital core from SAP ECC6 to S/4HANA

Integrating the new system with a wide range of other SAP products
Impact

Resolved workflow inefficiencies

Achieved compliance with industry regulations

Implemented a modern ERP platform that allowed for growth and to operate in smarter ways while reducing
risk
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SAP Business Application Services Provider Compendium 2023 – Global
DXC Technology | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
DXC Technology is a fitting choice for larger enterprises (annual revenue >US$10 billion) in the Asia
Pacific and European regions, seeking highly-customized implementation and maintenance services
for SAP business applications
DXC Technology has a strong understanding of SAP’s RISE with SAP offering. It has even aligned
its offerings to complement RISE and has a higher number of RISE implementations as compared
to peers
Its consistency in winning relevant APAC-specific partner awards across ANZ and Singapore shows
its strong capabilities and credibility in this market



It needs to further build proof points and capabilities in delivering end-to-end complex SAP
business application bluefield initiatives to better serve evolving market requirements
The majority of its IP and custom solutions are for SAP S/4HANA and ECC. DXC Technology
needs to invest further in developing horizontal or industry-specific IP covering the breadth of the
SAP business applications portfolio
Some clients have opined that DXC Technology needs to further enhance its talent management
capabilities; specifically in managing attrition and replacing outgoing resources throughout
different phases of the engagement
It has invested in developing a strong suite of IP tools/solutions to augment delivery capabilities for
implementation and support services for its SAP customers
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76
SAP Business Application Services Provider Compendium 2023 – Global
HCLTech | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: HCLTech’s vision is to deliver end-to-end SAP transformation
and managed services that deliver tangible business outcomes for the sustainable and intelligent enterprise.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
550-600
Number of SAP business applications certified FTEs:
1,300-1,400
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
HCLTech | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
A&D, manufacturing,
healthcare and life
sciences, and CPG
S/4HANA
Finance, supply chain,
and asset management
50+
HCLTech combined its knowledge base and its experience with SAP best practices to provide a
foundational starting point for aerospace and defense customers in their journey to S/4HANA. Base90 for
aerospace and defense provides industry-specific solution components to meet and fill gaps with the
standard SAP best practices.
HCLTech
MOSAIC
All
S/4HANA
RISE with SAP
5+
HCLTech Mosaic, a cloud-native solution, empowers customers embarking on the SAP RISE journey by
automatically translating perpetual licenses into RISE full usage equivalent ones and facilitates easy
decision-making. Existing SAP customers can leverage this solution to systematically track, evaluate,
and manage the software licenses, compliance, and optimization to aid ongoing monitoring capabilities.
ASM2.0
All
All
All
70+
The ASM 2.0 framework focuses on customer experience, business outcomes, and cost-effectiveness. It
comprises a customized operating model in alignment with the business context, a DevSecOps-based
team structure, and a platform that drives observability and orchestration roadmap with tools/solutions
that abstract underlying complexity to offer preventive, predictive, and self-heal capabilities. ASM 2.0 is
powered by iONA, HCLTech’s intelligent operations platform, which is aimed to deliver predictive
operations through extreme automation by implementing end-to-end observability and AI-driven decisionmaking.
Solution name
Focused industries
Base90
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Aerospace and
Defense, travel,
and utilities
S/4HANA
EAM, plant
maintenance, S&D,
and MM
25+
iMRO is an add-on product for SAP ERP solutions created by HCLTech. It is the only SAP endorsed
solution for Maintenance Repair and Overhaul (MRO). To create the product, HCLTech has drawn on
over 20 years of experience in implementing SAP solutions at over 100 customer sites covering aviation,
aerospace, complex asset management, and general maintenance organizations.
A&D, Defense,
travel, oil and gas,
and utilities
S/4HANA
EAM and
plant maintenance
10+
iSAM is the next-generation iMRO solution developed as a modular cloud solution. It leverages elements
of the S/4HANA iMRO digital core for core functions but is delivered as a series of modular cloud apps. It
takes best practices from iMRO and is intended for deployment in asset service industries of assetintensive industries.
Solution name
Focused industries
iMRO
iSAM
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Details
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SAP Business Application Services Provider Compendium 2023 – Global
HCLTech | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Business Development Lab
SAP S/4HANA
All
The key intent of the innovation center and partnership between HCLTech and SAP is to build cloud-based SAP applications and proofs of concept.
HCLTech is working with SAP to build cloud-native solutions in an extend-integrate-build approach.
Acquisition – DWS
SAP S/4HANA
All
DWS Ltd is a leading Australian IT business and management consulting group with over 700 employees and offices in Melbourne, Sydney,
Adelaide, Brisbane, and Canberra. This will help HCLTech in growing its delivery footprint in the ANZ region.
Acquisition – SBE
SAP OCM
All
SBE enhanced HCLTech’s digital consulting offerings with its strong capabilities in digital strategy development, agile program management,
business transformation, and organizational change management. These capabilities combined with HCLTech’s
next-generation Mode 2 offerings in experience design, application modernization, and data analytics help them deliver end-to-end digital journeys to
customers.
CoE
SAP S/4HANA
All
This is a shared service setup and tooling for multi-skilled conversion factory team to deliver cost-effective ECC to S/4HANA conversions.
Capabilities include functional, technical, development, data, testing, and PMO. It helps deliver cost-effective and
low-risk S/4HANA conversions and upgrades.
Customer Engagement CoE
SAP CX
All
This is the HCLTech customer experience center in Hartford US. It includes SAP, IoT, and digital transformation showcases. It includes the
conducting of customer inspiration and value thinking workshops.
Integration Factory
SAP CPI
All
Based on HCLTech’s integration capability and investments in building adapters, the capability was presented to SAP because of which SAP is
working with HCLTech in developing next-generation adapters.
Details
Key partnerships (representative list)
Partner ecosystem
SAP
EcoVadis
Microsoft
Syniti
Thompson Reuters
GCP
Qualtrics
Canadium
AWS
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79
SAP Business Application Services Provider Compendium 2023 – Global
HCLTech | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
A large American company
Case study 2
An American CPG firm
Business challenge
Business challenge
The client needed ERP consolidation across multiple countries and many legacy applications. It also needed
to modernize hundreds of business processes. It sought better functionality, business resilience, and agility.
The client required application support and maintenance for its SAP systems. It sought business resilience,
better functionality, and lower TCO.
Solution
Solution




Products that were implemented were S/4HANA and APO, Hybris Commerce, EWM, Operating Model, and
Program Design
The focus was on ERP and SCM modules

Key products implemented were ASM for SAP Systems (Supply chain, HR, finance, APO, CRM, and MDM)

Applications and infrastructure operations support and multi-geography support with 450+ FTEs

Realigned the ASM teams into a product team construct to enable Agile and DevOps WoW
The HCLTech OneSAP team comprised of more than 400 consultants spread across the US, India, and
Malaysia, who worked closely with the customer’s business and IT teams to deliver this solution

Critical business transactions monitoring using Splunk
The core team was supported by over 30 basis, security, and functional consultants from the customer’s
SAP Center of Excellence (CoE), which HCLTech helped to establish and staff

Implemented BKPI related to Open Orders

Automation delivered using RPA and TOSCA

Impact

Over 1,500 RICEFW objects were designed, configured, developed, tested, and delivered

A total of 286 business processes were enhanced

As many as 39 legacy applications modernized

Deployment was done across 70 countries

OCM team designed and delivered over 250 business roles

OCM team developed over 100 courses

Training delivered to 2,000 end-users totaling 100,000+ hours
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The team matured from building point automation solutions to using a strategic platform to deliver end-toend automation
Impact

Productized team structure helped to reduce time-to-market by 25%​

Fixed tasks and SR automation: 20% reduction in MTTR​ & 10% tickets automated​

Self healing of 5% of incidents​

Automation of 60%+ of SAP regression test cases​
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SAP Business Application Services Provider Compendium 2023 – Global
HCLTech | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered




High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
HCLTech is a relevant service provider for larger enterprises (annual revenue >US$1 billion)
seeking cost-effective, end-to-end greenfield or brownfield global SAP business application services
It has strong suite of horizontal and industry-specific IP/solutions across SAP products in all phases
of implementation
It has also invested heavily in building frameworks and accelerators, such as CloudSMART, which
expedite time-to-market for its clients
It has made good investments in upskilling its talent base to improve delivery quality for its clients
Clients appreciate its technical expertise, domain expertise, and contracting flexibility for SAP
business application engagements
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


Most of its clients are companies with >US$1 billion annual revenue. Enterprises from SMB
segment may not find HCLTech suitable for small scale implementations
It needs to focus on winning relevant SAP Pinnacle or regional awards to build credibility in the
market and instill confidence in enterprises on its capabilities in driving quality SAP business
application engagements
Some clients have opined that HCLTech needs to further enhance its talent management
capabilities; specifically in managing attrition and replacing outgoing resources throughout
different phases of the engagement
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SAP Business Application Services Provider Compendium 2023 – Global
Hitachi Vantara | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Hitachi Vantara aims to help its customers embrace the
modern ERP solution set and extend the ERP Core. It wants to extend customers’ ERP investments with
extended capabilities around analytics and supply chain and maximize their overall value attainment along with
identifying and deploying processes to improve operating efficiency, simplifying user experience through Fiori,
and providing embedded and cloud analytics tools and functionality. It also wanted to shift customers toward
the adoption of standard business processes that are adaptable and sustainable as the solution evolves. It is
focusing on organizational barriers to change and to help build a strong business case to define the future
roadmap and framework for innovation and growth. It wanted to build a solid foundation for leveraging emerging
technologies such as IoT, ML, and AI in order to continue to innovate with new products and services.
Proportion of SAP business application services revenue by business function
Low (<15%)
Consulting
Implementation
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Partnership status with SAP:
SAP Platinum Service Partner
< US$1 billion
US$1-5 billion
Number of projects completed in 2021 and H1-2022:
40-60
US$10-20 billion
> US$20 billion
Number of SAP business applications certified FTEs:
120-150
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (15-30%)
Medium (10-15%)
High (>15%)
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Proportion of SAP business application services revenue by key products
Energy and utilities
Manufacturing
Public sector
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
SAP Analytics Cloud
SAP Industry Solutions
Other applications
Others
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SAP Business Application Services Provider Compendium 2023 – Global
Hitachi Vantara | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Fast Track Analysis
Horizontal – across all
industries
SAP S/4HANA
All
10+
S/4HANA transformation tool. Helps assess the complexity of the migration from
ECC to S/4HANA based on a functional and technical analysis of the existing ECC
solution. Accelerates time-to-market
HANA Auto Code
Remediation Tool
Horizontal – across all
industries
SAP S/4HANA
All
5+
Accelerates ECC to S/4HANA transformation journey through auto-remediation of
certain custom codes as required to avoid conflicts with the S/4HANA application.
Accelerates time-to-market
H4CHEM
Chemical
SAP S/4HANA
S/4HANA integrating MM, SD,
PP, QM, PM, and Embedded
TM EWN and SAC functionality
with FICO
5+
H4CHEM is a set of offerings targeted to accelerate value attainment based on its
chemical industry experiences. It provides a future state vision and path to S/4HANA
based on best practices and embedded capabilities for a chemical manufacturing
company
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA
Real estate and property
management
5+
Shorter deployment timeline. Use of preconfigured accelerators, methodologies, and
tailored partner services
SAP S/4HANA
Sales, purchasing, inventory
management, and financial
accounting
5+
Shorter deployment timeline. Use of preconfigured accelerators, methodologies, and
tailored partner services
Solution name
Focused industries
Focused SAP product(s)
H4RE
Real estate
H4FB
Food and beverage
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Details
83
SAP Business Application Services Provider Compendium 2023 – Global
Hitachi Vantara | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
H4Bridge
(Training-as-a-Service
(TaaS))
Focused SAP
product(s)
Focused business
function(s)/module(s)
Partner
N/A
managed cloud
through Enable
Now
Details
A business case was created for Enable Now services launch and license purchase, at US$10,000 per year. Additional revenue of US$60,000 to
US$250,000 per project for Hitachi. From the customer perspective, it increases user adoption rates and helps to facilitate the transition to S/4HANA
Key partnerships (representative list)
Partner ecosystem
Ecenta
Linx-AS
Tricentis
EPI-USE
SAP
Microsoft
AWS
Google Cloud
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84
SAP Business Application Services Provider Compendium 2023 – Global
Hitachi Vantara | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Morgan Foods
Case study 2
Tokyo Chemical Industry (TCI)
Business challenge
Business challenge
To grow with the times and offer customers the greatest overall value, the client has increased its emphasis
on research and development and invested heavily in the tools necessary to grow the business/control cost,
while producing consistently high-quality products. The current system had issues around planning and
forecasting, lack of streamlined processes, ineffective replenishment time, irregular flow of inventory, and
space issues in warehouses.
The client lacked the ability to provide customer 360 in real-time. It needed standardization and agility to
support global growth objectives from processes, systems, and data perspectives. Data/Transactions were
stored and processed in multiple applications and were not easy to report. It had siloed organizations around
the globe – each country operating independently and on various ERP systems.
Solution
Hitachi Vantara helped the client upgrade to SAP S/4HANA and leverage enhanced features.
Hitachi Vantara helped the client in enhancing warehouse management by implementing SAP S/4HANA and
leveraging data to make informed decisions.
Impact
Impact


Fast access to real-time information for adapting to changing business needs
Increased visibility into transactional activities leading to increased customer service levels, reduced
inventory levels, and lower sales cost
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Solution

Streamlined operations and processes for improved operational efficiencies

Increased visibility through reporting for better decision-making
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SAP Business Application Services Provider Compendium 2023 – Global
Hitachi Vantara | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Hitachi Vantara can be a relevant service provider for enterprises seeking greenfield implementation
and/or maintenance services for SAP business applications, specifically in the travel & transport,
energy & utilities, retail & CPG, and manufacturing industries
It has invested in and developed several industry-specific IP to accelerate time-to-market for its
S/4HANA implementation customers
It has experience in troubleshooting implementation issues stemming from underpowered or
improperly implemented ERP platforms
Clients appreciate its technical expertise, domain expertise, and account management in the
targeted industries for SAP business application services
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694




Hitachi Vantara’s buyer profile is heavily skewed toward the North American and UK region. It has
almost negligible presence in the Europe (excluding the UK) and APAC regions
Its needs to build capabilities and proof points around end-to-end, multi-continent enterprise
transformation on SAP business applications to position itself as a transformational partner
It needs to further build proof points and capabilities in delivering end-to-end SAP business
application brownfield and bluefield initiatives to better serve evolving market requirements
It has an onshore-/nearshore-heavy delivery model that may prevent it from capturing labor
arbitrage opportunities
86
SAP Business Application Services Provider Compendium 2023 – Global
Infosys | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Infosys’ SAP services help clients gain a competitive edge
and maximize business value by providing a quantum jump in capabilities to become a Live Enterprise (LE),
characterized by extreme customer-centricity, agility, data-based decision-making, and inter-connected
business processes enabled by advanced open / cloud-based ecosystem.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
650-700
Number of SAP business applications certified FTEs:
4,900-5,000
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
87
SAP Business Application Services Provider Compendium 2023 – Global
Infosys | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Infosys Catalyst Solution
AssistEdge Tools
Panaya Tools
Infosys IDEA Activate
Methodology
Focused
industries
All industry
segments
Focused SAP product(s)
Industry-specific solution
Focused business
function(s)/module(s)
Implementation services
Number of engagements
leveraged in
60
All industry
segments
All industry
segments
S/4HANA maintenance
Maintenance services
61
Tools to manage the end-to-end incident cycle
68
Panaya platform is a cloud-based platform covering Conversion assessment and
S/4HANA Conversion related delivery processes and is also a cloud-based testing
suite
All industry
segments
Project management
50
IDEA Activate methodology covers standard methods, processes, deliverables,
tools, milestones, and 200+ templates covering the end-to-end life cycle of the
Greenfield Implementation project
S/4HANA implementation and Implementation and managed
maintenance
services
Implementation services
Details
Industry-specific preconfigured solutions for 18 industry verticals. Accelerates design
duration and reduces up to 50-60% effort
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
All
80
Identifies impact on business processes, custom code, security, infrastructure,
functional, and UI
All
82
For automatic code remediation / unit testing and reporting
S/4HANA System
Conversion
Finance
32
Finance conversion reconciliation monitor
Live Enterprise Application All
Platform (LEAP)
S/4HANA AMS
All
70
LEAP uses AI capabilities to provide next-generation solutions
Config Victor & Config
Ship
S/4HANA Greenfield
Implementation
All
18
Used to accelerate the custom configuration migration from ECC system to SAP
S/4HANA
Solution name
S/4Assist Tool
Code Migration and
Optimization Tool
Finance Conversion
Reconciliation Monitor
Tool
Focused
industries
All
Focused SAP product(s)
S/4HANA Assessments
All
S/4HANA Conversion
All
All
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
Details
88
SAP Business Application Services Provider Compendium 2023 – Global
Infosys | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
SAP Alliance
SAP Suite
All modules
RISE with SAP partner; strategic partnership with Signavio; collaboration with SAP to provide leads and proposals solution; and joint GTM
campaigns
Ecosystem partnerships
SAP Suite
All modules

Details



Extension of partnerships with niche players such as SNP (Datavard), eightfold.ai; premium partnership with AWS; joint GTM with AWS, Azure,
HP, and IBM; and collaboration with Qualtrics
Joint GTM with SAP for Signavio deals (target 10 deals); joint GTM with Qualtrics
Hyperscalers – incorporating RISE with SAP in GTM with hyperscalers
Azure solutions for SAP; MS Teams collaboration with SAP being extended
Industry solutions
SAP Suite
All modules
Infosys Catalyst industry cloud solutions expanded to 18 with the inclusion of insurance, medical devices, and transportation. Six in progress for
professional service, life science, manufacturing (automobile + industrial machinery and components), utilities, and consumer/retail industry
verticals. New Infosys catalyst solutions – pulp and paper and aero.
Tools and accelerators
SAP Suite
All modules
Five new tools were developed for upgrade and conversion programs; SAP tools certification; Config Victor (to move SAP configuration from one
system to another); and Finance Conversion Reconciliation Monitor (FCRM)
Creation of playbooks for execution: SAP S/4HANA Conversion Playbook, SAP S/4HANA Upgrade Playbook, and SAP S/4HANA Cloud Playbook
Key partnerships (representative list)
Partner ecosystem
SAP
Broadcom, Celonis, Clarity, Envista Corporation
SnowFlake, Vertex, Vendavo, and NextLabs
(Product partners)
UiPath, Vistex, Tricentis, and SNP
(Product Partners)
KPMG, EY, EPI-USE, Absolut Group, FinTrans Solutions,
and Fusion
(Service partners)
AWS, Azure, GCP, IBM Cloud, HP, Oracle, and DXP
(Cloud partners)
TidalScale, Eightfold.ai, Kyriba, and Antuit.ai
(Start-up partners)
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89
SAP Business Application Services Provider Compendium 2023 – Global
Infosys | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Large utility based in North America
Case study 2
A leading real estate development, investment, capital, and property management
company based in Asia
Business challenge
Business challenge
The client is a large utility player based out of North America, which supplies electricity to 14 million people
with a 5.5 million customer base across a service territory of 50,000 square miles. It needed to simplify its IT
portfolio by reducing the risk of aging legacy applications, and thus reducing operating costs.
The client needed to automate complex FI approval processes in BTP using side-by-side extensions with the
motivation of Keeping the Core Clean.
Solution


Solution

Program encompasses the decommissioning of the current highly-customized mainframe-based legacy
customer service and billing systems and the implementation of the SAP Customer Relationship and Billing
solution
Key applications include ISU on SAP S/4HANA (DM, BI, FICA, IDEX, EDM), C4C (marketing and sales),
Open text, MDMS (iTron), Click, EDW, and Demand Side Management (iEnergy)



Impact

Enhanced reliability by minimizing failures

Enabled higher efficiency by reducing worked process time leading to lower maintenance costs

Enhanced customer experience by a more secure and faster delivery of new products, latest technologies,
and satisfying experiences

Achieved billing accuracy of 99.9%

Achieved 99.96% uptime in the first month itself
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Infosys conducted design thinking workshops and 15+ interviews with business (BU heads / FI leads / FI
directors) to understand the pain points and complex Delegation of Authority (DOA)
Created 15+ prototype demonstrations and helped finalize a UX that met the business vision and mission
Digitalization of business processes for the approval of e-forms with multiple levels of BTP’s workflow
engine
Technologies leveraged included SAP BTP CAPM Framework, Workflow, IAS, IPS Fiori Elements, Work
zone, and Azure DevOps
Impact

Seamless integration between BTP and the SAP system

Efficient configurable workflow with automated DOA

Flexible and future-ready solution

Auditing for finance approval / request status in just one click

End-to-end visibility for 15+ complex FI processes
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SAP Business Application Services Provider Compendium 2023 – Global
Infosys | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Infosys is a relevant service provider for large enterprises seeking cost-effective, offshore-centric,
and global implementation and maintenance services for SAP business applications
Its robust suite of industry-specific catalyst solutions and a strong partner ecosystem, underpinned
by its alliance with hyperscalers, and niche technology vendors, help it deliver complex clientspecific solutions
It has showcased its capabilities in driving greenfield, brownfield and bluefield SAP business
application engagements across most of the core SAP industries




It has established dedicated CoEs and innovation hubs to deliver transformational SAP business
application initiatives

Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
Most of its clients are companies with >US$1 billion annual revenue. Enterprises from SMB
segment may not find Infosys suitable for small scale implementations
It needs to further enhance its consulting and change management capabilities to effectively
position itself as an end-to-end partner for SAP business application services
Infosys needs to focus on upskilling and cross-skilling its talent base as the ratio of SAP
certifications per FTE is relatively lower as compared with similar peers
It needs to focus on winning relevant SAP Pinnacle or regional awards to build credibility in the
market and instill confidence in enterprises on its capabilities in driving quality SAP business
application engagements
Some clients have opined that Infosys needs to further enhance its talent management
capabilities; specifically in bringing experienced consultants and effective resource planning
across different engagement phases
91
SAP Business Application Services Provider Compendium 2023 – Global
Mindtree | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Mindtree’s vision is to enable the digital transformation of its
clients’ businesses through enterprise platform modernization, automation, cloud adoption, agile operations,
and the creation of a foundation of innovation. Considering the merger of Mindtree and Larsen and Toubro
Infotech (LTI) that is underway, it would enable significant scale benefits through complementary strengths
resulting in a stronger portfolio of offerings across verticals.
Partnership status with SAP:
SAP Gold Partner
Number of projects completed in 2021 and H1-2022:
150-200
Number of SAP business applications certified FTEs:
600-650
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
High (>15%)
Proportion of SAP business application services revenue by geography – Global
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
North America
Europe
South America
Energy and utilities
Manufacturing
Public sector
Middle East & Africa
United Kingdom
Asia Pacific
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Proportion of SAP business application services revenue by key products
Others
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Mindtree | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
SAP S/4HANA and SAP
Business Suite
Finance
5
Accelerates time-to-market for implementation and managed services
Retail, CPG, and
MAPS Suite –
Accelerate S/4HANA manufacturing
Conversion
SAP S/4HANA
End-to-end
36
Accelerates time-to-market for implementation and managed services
SAP Bot Factory
Retail, CPG, and
manufacturing
SAP S/4HANA and SAP
Business Suite
End-to-end
23
Accelerates time-to-market for implementation and managed services
SAP EWM Template
Retail, CPG, and
manufacturing
SAP S/4HANA
Logistics
3
Accelerates time-to-market for implementation and managed services
Number of engagements
leveraged in
Details
Solution name
Focused industries
Focused SAP product(s)
Central Finance
Template
Retail, CPG, and
manufacturing
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
N/A
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93
SAP Business Application Services Provider Compendium 2023 – Global
Mindtree | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
BTP Sales Plays and Coinnovations with SAP
SAP BTP
All
Mindtree is planning to be a focused partner for BTP globally to co-innovate offerings around BTP for RISE, BTP for LoBs/Industries, and to drive
BTP adoption
Go-to-market and account
planning initiatives with SAP
S/4HANA,
RISE, BTP,
and CX
All
Mindtree is working with SAP on Resell initiative for India and other APAC countries (Australia, Singapore, Malaysia, etc.) to go to the market jointly
on RISE, S/4HANA, public cloud, and CX
Center of Excellence (CoE)
for S/4HANA, BTP, and
cloud technologies
S/4HANA,
RISE, BTP,
and cloud
migrations
All
Multiple CoEs were established to constantly deliver Points of View (PoVs) and Proofs of Concept (PoCs)
Skill enhancements and
training programs with SAP
All SAP
solutions
All
Mindtree has established a strong SAP certification program for S/4HANA, Ariba, SuccessFactors, BTP, etc., along with SAP. It has procured
bundled learning hub and certification hub licenses for Mindtree SAP CoE in order to get consultants certified
Acquisition: L&T NxT
All
Analytics
NxT Digital Business Services helps businesses evolve next-generation processes and products by fusing design thinking with cutting-edge
technologies including IoT and AI-/ML-led analytics for better decision-making. Mindtree acquired the NxT unit in the
year 2021
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
Microsoft
SNP
Datavard
Opsera
ChainSys
Syniti
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94
SAP Business Application Services Provider Compendium 2023 – Global
Mindtree | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Global CPG company
Case study 2
A leading North American distributor of metalworking and Maintenance, Repair,
and Operations (MRO) products and services
Business challenge
Business challenge
The client is a Global CPG company and is among the largest in the world. It produces and distributes a
series of well-known brands and has its headquarters in the UK. The client was looking to upgrade its digital
core to achieve business resilience, better functionality, and a better experience.
The client wanted to achieve lower TCO, business resilience, better functionality, and better business agility.
Solution

Mindtree helped the client implement SAP S/4HANA, SAP ECC, SAP BPC, SAP BW, and SAP BTP

This was a multi-country engagement with more than 10,000 impacted users
Impact

Improved the client’s operational efficiency

Enhanced user experience

Reduced costs and optimized business processes
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Solution

Mindtree helped the client implement SAP ECC and SAP EWM

This was a multi-country engagement with around 3,000 impacted users
Impact

Improved the client’s operational efficiency

Enhanced user experience

Reduced costs and optimized business processes
95
SAP Business Application Services Provider Compendium 2023 – Global
Mindtree | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Mindtree is a relevant service provider for mid to large enterprises seeking implementation and
managed services for SAP business applications, specifically in the retail, distribution, and CPG
industry
It has invested in and developed IP in the retail, distribution, and CPG industry to accelerate
time-to-market for its implementation and managed services customers
It has made good investments in upskilling and cross-skilling initiatives to improve delivery quality
for its clients across the SAP business applications portfolio
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



Mindtree needs to further invest in building preconfigured industry-specific solutions to expedite
time-to-market for clients, specifically in industries like manufacturing and HLS
It needs to further build proof points and capabilities in delivering complex end-to-end SAP
business application bluefield initiatives to better serve evolving market requirements
It needs to further enhance its consulting and change management capabilities to effectively
position itself as an end-to-end partner for SAP business application services
It has a relatively less of in-house or co-innovated IP as compared to peers. Its investment in the
development of CoEs and innovation centers is also very low
96
SAP Business Application Services Provider Compendium 2023 – Global
PwC | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: PwC aims to become the provider of choice on any SAP
technology, be it SAP Finance, S/4HANA, cloud ERP, or any other SAP offering. PwC aims to deliver the right
SAP applications, products, and technologies by utilizing its deep industry knowledge and comprehensive
consulting capabilities. With years of experience in implementing SAP’s products and co-innovating on new
ways to use their technologies, PwC can enable its solutions to meet an enterprise's business outcomes.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,500-1,600
Number of SAP business applications certified FTEs:
3,700-3,800
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
High (>15%)
Proportion of SAP business application services revenue by geography – Global
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
North America
Europe
South America
Energy and utilities
Manufacturing
Public sector
Middle East & Africa
United Kingdom
Asia Pacific
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
PwC | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Agile Commerce
Various
SAP Commerce Cloud
Customer experience
N/A
This is a global accelerator to deliver customer engagement through the digital
channel by focusing on digital marketing, e-commerce, and self-service capabilities
for complex product and service offerings in an agile timeline.
Anything-as-aService (XaaS)
Business Model
Transformation
Various
SAP CX and S/4HANA
Various
N/A
PwC’s XaaS-in-a-box accelerator suite provides the framework and assets needed
to get the client’s system up and running quickly.
Connected Supply
Chain
Supply chain and
manufacturing
SAP Business Suite
Various
N/A
PwC’s processes help clients better manage supply chain complexity, increase
visibility, innovate rapidly, bring new product offerings, and gain more insight into
their supply chain performance.
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
PwC Industry Edge
Solution for multiple
industries
SAP Business Suite
All
N/A
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694
Details
Industry Edge is a preconfigured, customized version of S/4HANA that is designed
specifically for a particular industry, saving the client implementation time, and
accelerating the return on investment in SAP. It provides an add-on benefit to SAP
Model Company.
98
SAP Business Application Services Provider Compendium 2023 – Global
PwC | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Acquisition:
Olivehorse
Across products
Cross module
PwC acquired Olivehorse in 2022 to enhance its capabilities in supply chain management consultancy. It also boosted its onshore presence as the
SAP software partner is based in the UK.
Acquisition: Tyconz
Across products
Cross module
Tyconz is an SAP Gold Partner that delivers implementations, developments, training, and support in the Middle East and North Africa (MENA)
region.
Talent: Skilling and
Certifications
Across products
Cross module
It is increasingly investing in upskilling and cross-skilling resources to further enhance its SAP delivery quality.
Investment theme
Details
Key partnerships (representative list)
Partner ecosystem
SAP
AWS
Microsoft
Google Cloud
Guidewire
Celonis
MuleSoft
Vertex
UiPath
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SAP Business Application Services Provider Compendium 2023 – Global
PwC | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Zalando – one of the largest online fashion retailers in Europe
Case study 2
Top university in Singapore
Business challenge
Business challenge
Due to its rapid growth, the client outgrew its ERP system, limiting its ability to make real-time business
decisions based on reliable data. The client also wanted to reengineer and optimize its operational business
processes to increase end-to-end automation.
A world-renowned university wanted to implement a cloud-based travel and expense management system by
focusing on improving the user experience by streamlining processes and gaining better control and insights
on spending across the university. Its previous system had accumulated too much customization and had
become inefficient and hard to navigate.
Solution



PwC helped in designing and implementing a new SAP S/4HANA Retail and Finance solution


PwC organized a visioning workshop to ensure alignment between the leadership team and the users on
the project approach and outcome
It closely integrated SAP S/4HANA with Zalando’s custom in-house software, the existing SAP Concur
solution, and other third-party solutions via a total of 95 interfaces

It also helped Zalando ramp up its analytics capabilities by deploying a new SAP Business Warehouse
solution integrated with SAP S/4HANA

It implemented SAP Concur, a cloud travel and expense solution with mobile and self-service facilities

It also redefined the business workflows that optimize the university’s limited resources
Impact
Impact

Solution
Helped Zalando establish simplified, standardized, and scalable business processes, featuring a high
degree of end-to-end process automation
The client’s staff now have access to accurate, real-time data and enhanced analytics capabilities to
support their decision-making
By ensuring that its financial data mirrors its highly granular retail data, Zalando can now analyze and
optimize its profitability even more effectively
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


The project achieved a 70% reduction in approval time due to the streamlined processes and workflows
A post-implementation survey for SAP Concur showed that 94% of respondents were satisfied with the
overall experience
The solution was able to blend in smoothly with the existing and new policies, providing a huge boost to the
end-users
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SAP Business Application Services Provider Compendium 2023 – Global
PwC | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
PwC is a relevant service provider for large and mega enterprises (annual revenue >US$10 billion)
seeking advisory-led implementation capabilities and a global delivery network to drive complex,
multi-continent SAP business application engagements
It’s a robust suite of industry-specific solutions combined with an optimal geographic spread of talent
make it an effective and hands-on transformational partner
Its ability to consistently win SAP pinnacle awards showcases its strong capabilities and credibility
in the market
Clients appreciate its advisory capabilities, technical expertise, and organizational change
management capabilities
Proprietary & Confidential. © 2022, Everest Global, Inc. | EGR-2022-50-R-5694



PwC being positioned as a premium-priced player, most of its clients are companies with
>US$10 billion annual revenue. Enterprises from SMB segment may not find PwC suitable for
small scale implementations
Its SAP business application services portfolio is skewed toward consulting and implementation
services; it needs to further enhance its focus on maintenance and support services to better
position itself as an end-to-end service provider
Clients need to take a cautious note on PwC’s internal collaboration and client communication as
a few of its earlier clients faced impediments
101
SAP Business Application Services Provider Compendium 2023 – Global
Reply | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Reply aims to become a global SAP player covering the
complete portfolio and providing full consulting competencies with a strong focus on innovative solutions.
Partnership status with SAP:
SAP Gold Partner
Number of projects completed in 2021 and H1-2022:
200-250
Number of SAP business applications certified FTEs:
350-400
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Reply | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
S/4HANA, BTP, BPI
(Signavio), and Business
Networks
RISE with SAP portfolio
N/A
Templates for CX for Energy & utilities
Utilities
SAP CX
Energy-specific CX processes in 8
sales, services, and marketing
Accelerates time-to-market, and reduces consulting and implementation efforts
Automation in Tour
Planning
SAP Sales Cloud and SAP
BTP
Field service processes
2
Reduced effort in tour planning and less cost for field service
Details
Solution name
Focused industries
Focused SAP product(s)
Reply – RISE
Transformation as a
Service
Horizontal
Retail & CPG
Details
Complete approach: a combination of several technical capabilities such as
hyperscaler integration, industry templates including preconfigured content,
methodological approach, etc.
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Public and
Regulated Sector
Extension for SAP
Ariba
Public sector
SAP Ariba and SAP BTP
Diverse SAP Ariba functions
4
SAP Travel
Accelerator for SAP
Commerce Cloud
Travel & aerospace
SAP Commerce Cloud
Functionalities for travel industry N/A
The travel accelerator solution helps the company deliver its digital-direct strategies
by providing exceptional customer experiences across brand touchpoints; SAP
product developed by Reply
SAP Sales Cloud
All relevant sales processes
Efficient template for implementing SAP Sales Cloud for SMBs
SAP-Qualified
SMB
Partner Packaged
Solution Sales Cloud
Accelerator
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3
Enhanced the procurement compliance with a comprehensive suite of extensions for
SAP Ariba specifically designed for the public and regulated sector
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SAP Business Application Services Provider Compendium 2023 – Global
Reply | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Industry Cloud
SAP BTP
Extensions based on SAP
BTP
Reply aims to become a strong player in co-innovation and in developing its own solutions and packages (eight new apps in 2021 in SAP Store and
QPPS)
Develop RISE
offering and GTM
All RISE components
S/4HANA, BTP, BPI
(Signavio), and Business
Networks (SAP Ariba, IAM)
Develop a complete RISE approach and extend knowledge in all related solutions
Acquisition: Enowa
consulting
SAP S/4HANA, SAP
BTP, and SAP CX
Various
Acquisition of Enowa consulting, one of the strongest SAP S/4HANA consulting companies in the US. This acquisition marks the entry of Reply into
the US market
Key partnerships (representative list)
Partner ecosystem
Qualtrics
Emarsys
Signavio
AWS
Microsoft
Google
Celonis
Contentful
smartShift
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SAP Business Application Services Provider Compendium 2023 – Global
Reply | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Xella Group – a building material manufacturer
Case study 2
GEA – A German food and beverage company
Business challenge
Business challenge
The client sees digitalization as a holistic transformation process and as an integral component of marketing
and distribution transformation. Its implementation requires supporting customers with simple online and
offline solutions to further improve and expand construction processes. As the foundation for all interactions
with brands, a design system is required that can be set up as flexibly as possible for every country as a multibrand solution, in which the national organizations can simultaneously benefit from centrally provided
guidelines and central contents.
In a widely ramified service organization, the local units play an essential role in sales and service execution
because of their proximity to the customer. They must be enabled to run the local business efficiently and with
high service quality. They need high-quality data to interact proactively with the customer. Furthermore, they
need differentiated digital processes and workflows to implement field service standards or collaborate with
the regional and global organizational levels. The task is to give all local teams worldwide access to a
harmonized installed base data and to provide excellent service tools and standards. This is not an easy
challenge, especially in a highly diverse organization against a background of global presence.
Solution


Reply has created a solution based on the SAP Commerce Cloud that supports a headless system
architecture
In this system, data storage and functionalities can undergo technical development and delivery separately
from the user interface
Impact



Solution
Reply helped in implementing a new business solution based on cloud technology and CX applications from
SAP (Service Cloud, Field Service Management, and Integration Suite).
Impact

Global reach and access to data
Access to digital standards: the service teams can use digital processes, standards, and workflows to gain
more efficiency and quality
Flexible and expandable digital foundation for all other digital activities

By using a UX and UI design library with the Spartacus store front, a perfect user experience can be
guaranteed for various markets and target groups

Avoid long waiting times for feedback from field service or approvals from the back office

Better data for the technicians to prepare and perform service activities
This approach allowed the complexity within the front-end delivery of brand interactions for users and
customers to be reduced and simultaneously established a viable foundation for other applications within
Xella's digitalization strategy
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
The ticketing solution bundles all incoming communication channels and increases the quality of customer
interaction
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SAP Business Application Services Provider Compendium 2023 – Global
Reply | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Reply is a relevant service provider for enterprises seeking implementation and maintenance
services on SAP S/4HANA, Sales Cloud, Commerce Cloud, and Analytics cloud, specifically for
enterprises situated in the US and Europe
It has invested in IP to accelerate time-to-market by optimizing implementation and managed
services of SAP Customer Experience solutions
It has made good investments in upskilling and cross-skilling initiatives to improve delivery quality
for its clients
It has further boosted its credibility by winning an SAP Pinnacle Award in 2022, in the Customer
Excellence category
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



Reply’s services portfolio is limited to the US, the UK, Germany, and Italy. It has negligible
presence in Europe (excluding the UK, Germany, and Italy), Canada and the APAC region
It has an onshore-/nearshore-heavy delivery model that may prevent it from capturing labor
arbitrage opportunities
It needs to further build proof points and capabilities in delivering complex end-to-end SAP
business application bluefield initiatives to better serve evolving market requirements
It needs to further invest in enhancing its partnership with technology partners, such as SNP, to
enhance market confidence in its SAP business application services capabilities
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SAP Business Application Services Provider Compendium 2023 – Global
TCS | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: TCS aims to bring its ever-enriching contextual knowledge,
thought leadership, and digital platforms to help its customers in their purpose-led Business 4.0 growth and
transformation journeys, enabled by intelligent technologies and by providing solutions that are insights-driven,
constantly adapting, and lean.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
1,200-1,250
Number of SAP business applications certified FTEs:
2,700-2,800
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
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< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
TCS | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused
industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
TCS Enterprise
Navigator™
Across industries
Across SAP product suite
Across business
functions
3
An integrated and consulting-led enterprise framework that provides a holistic approach to
modernize enterprise businesses and drive business growth
TCS Pace Port™
Across industries
Across SAP product suite
Across business
functions
75+
Experiential spaces that allow clients to experience the transformational power of TCS’
research, innovation, and digital prowess that come alive under one roof
TCS Crystallus™ and
TCS ConvertCore™
Across industries
Across SAP product suite
Across business
functions
140+ and 90+
TCS Crystallus™ – preconfigured industry & business solutions, to accelerate business
transformations. TCS ConvertCore™ – a built-in modular conversion offering that allows
enterprises to drive incremental business value
Strategic Insights & Value
and OCM Digital
Dashboard
Across industries
Across SAP product suite
Across business
functions
165+
Strategic Insights enables clients with identifying, quantifying, planning, and tracking the
benefits and RoI to be achieved on their transformation journeys. The OCM Dashboard
digitalizes all the components of OCM into a modern platform for predicting, implementing,
and monitoring transformational changes
Solution name
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused
industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Value-added solutions for
RISE with SAP
Across industries
Across SAP product suite
Across business
functions
12
TCS’ value-added services, provided by leveraging its packaged offerings and joint portfolio
of solutions, accelerate the journey to an intelligent enterprise with RISE with SAP
TCS Store Cash
Operations-SCOPERA
Retail
SAP S/4HANA SAP CAR
SAP Fiori, SAP UI5
Cash Management
2
Provides integrated systems to facilitate individual recording, reconciliation, and audit trail
for each cash movement with SAP S/4HANA real-time integration
ignio AI.ERPOps
Across industries
Across SAP product suite
Across business
functions
125+
Transforms operations using AI and automation toward an autonomous enterprise for
improved resilience, assurance, and superior customer experience
TAP™ Procurement 4.0
Across industries
SAP S/4HANA
SAP Fiori
Sourcing and
procurement
6
Helps organizations adopt agile sourcing with smart procurement, automate intelligently,
engage suppliers, and make changes flexibly
TCS CogniX™ for SAP
S/4HANA
Across industries
Across SAP product suite
Across business
functions
15+
TCS Cognix™ accelerates digital transformation with an ecosystem of pre-built solutions to
unlock immense value from business processes, IT infrastructure, and the application layer
Solution name
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Details
108
SAP Business Application Services Provider Compendium 2023 – Global
TCS | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Deep client
relationship
Across SAP product
suite
Across SAP product suite
Deepening relationships with the C-suite lead to sole-sourced, consulting-led, design and insights-driven, complex programs, and transformational
engagements. This is achieved through the network of 200+ TCS industry partners that comprises CXO talent to address C-suite needs.
IP and assets and
innovations
Across SAP product
suite
Across business functions
TCS continues to add industry, LoB, and decision-enabling solutions through the TCS Crystallus™ portfolio. Capabilities are added to address the
full spectrum of end-to-end services. It has coverage of eight industries and five LoBs with a business reference suite of 8,000+ artifacts, 65+
industry innovations, 60+ PoVs, 100+ demonstrations, and 33+ IP assets. TCS has a diversified and niche ecosystem of 25+ niche partners and coinnovates with partners.
Talent
transformation
Across SAP product
suite
Across business functions
TCS has made three times investments in licenses for SAP Certification Hub and SAP Learning Hub, enabling rapid talent transformation. About
100% of the TCS SAP workforce is SAP S/4HANA trained and complemented by 500+ certified OCM architects and 13,000+ domain experts across
high-growth industries. TCS continues to invest in industry partners and program and change management SMEs. TCS has a diverse partnership
with global business schools and leading digital learning platforms.
Details
Key partnerships (representative list)
Partner ecosystem
Monday.com - Innovative Work OS for enterprise customers
Qualtrics
Signavio
SNP
Tricentis
Tego – Smart connected solution, asset tracking, and IoT data
management
Azure/AWS/GCP
Celonis
Rev-Trac – Change management
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SAP Business Application Services Provider Compendium 2023 – Global
TCS | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
A global semiconductor and software design company based in Europe
Case study 2
A large, globally diversified natural resource company based in
North America
Business challenge
Business challenge
The client’s C-suite was looking for a holistic business transformation to support its aspirations of business
growth and to become an intelligent enterprise. With the changing times, legacy applications and processes
became inefficient and human-dependent, impacting experience across the value chain. Finance, supply
chain, and human resources were the focus areas for the transformation. Single source of truth, process
digitization, cycle time optimization, and decision-enabling analytics were some of the key priorities.
The client wanted to modernize its SAP landscape and business processes across the value chain. On the
migration journey to SAP S/4HANA, the key challenge was to ensure business continuity and have a tailored
approach for SAP S/4HANA conversion.
Solution






TCS defined the business transformation roadmap starting with the implementation of SAP S/4HANA, SAP
Ariba, and SAP SuccessFactors

TCS Crystallus™ for preconfigured industry & business solutions and TCS’ accelerators for change
management, testing, and data migration accelerated the transformation journey

TCS transformed core finance operations, group reporting, fixed assets management, and financial
reporting. TCS reengineered and standardized source-to-pay processes across 10 countries, which has
improved spend management and strengthened data quality and security
Post conversion, TCS transformed business processes in a phased approach starting with supply chain
operations
TCS enabled bin-level tracking at the warehouses to optimize inventory valuation and costs. With locationspecific costing and a cockpit dashboard, the client is now able to track accurate segment-wise profitability
TCS deployed parallel ledger as a value-add and Fiori lighthouse apps to improve user experience across
LoBs
Impact
TCS deployed SAP SuccessFactors for 21 countries by harmonizing, standardizing, and automating HR
business processes. It increased operational efficiency and enhanced the workforce’s productivity

Achieved 99% faster group reporting and consolidation; process time optimized from 2-3 days to 30-40
minutes

Improved cash flow management with the automation of cash application and cash collection

Enabled 50% increase in supplier onboarding

About ~20% faster and error-free invoice matching enabled 96% invoice payment on time


TCS adopted a modular conversion approach with TCS ConvertCore™ to migrate its existing business to
SAP S/4HANA
TCS enabled the optimization of supply chain processes that led to business scale and growth
Impact

Solution

Achieved 8-10% margin improvement with enhanced product cost visibility
Improved supply chain operations led to a reduction in operational expenses by 50% and fueled business
growth

Enabled 10-15% faster decision-making

Achieved 15% savings in time and effort through MRP live processes

Enabled 20% productivity gains with enhanced user experience
Improved analytics that enabled end-to-end visibility in supply chain operations, which led to greater
demand fulfilment and customer experience
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SAP Business Application Services Provider Compendium 2023 – Global
TCS | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
TCS is a relevant service provider for large and mega enterprises (annual revenue >US$10 billion)
seeking cost-effective, multi-continent implementation services for SAP business applications
It has built and proactively leveraged multiple IP tools/accelerators/frameworks, such as Crystallus
and Enterprise Navigator, to expedite time-to-market for its clients across the entire SAP business
application services value chain
Clients appreciate its flexibility in engagement, client-centricity, technical expertise, and account
management capabilities



It has established a strong partner ecosystem of cloud vendors and technology partners, which
helps in bringing complex client-specific solutions

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Most of its clients are companies with >US$5 billion annual revenue. Enterprises from SMB
segment may not find TCS suitable for small scale implementations
Even though it has an extensive internally-trained talent pool for SAP business applications, TCS
needs to further invest in expanding its SAP-certified talent pool; it received below average rating
on the talent parameter in this assessment as the certifications per FTE were lower than its peers
of the same scale
It needs to focus on winning relevant SAP Pinnacle or regional awards to build credibility in the
market and instill confidence in enterprises on its capabilities in driving quality SAP business
application engagements
It needs to further develop its organizational change management capabilities to position itself as a
strategic partner for enterprise clients
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SAP Business Application Services Provider Compendium 2023 – Global
Tech Mahindra | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Tech Mahindra aims to be among the five most trusted GSSP
partners with a focus on delivering best-of-class SAP transformations, modernizations, and the next level of
application support services.
Proportion of SAP business application services revenue by business function
Partnership status with SAP:
SAP Global Strategic Service Partner
Consulting
Number of projects completed in 2021 and H1-2022:
400-450
Number of SAP business applications certified FTEs:
1,700-1,750
Low (<15%)
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (10-15%)
High (>15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
North America
Europe
South America
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Tech Mahindra | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused
industries
Focused SAP
product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
i.Sustain
All
SAP S/4HANA, SAC, Supply chain and cross
BTP, and
module
SuccessFactors
1
TechM’s framework for SAP Sustainability offerings: End-to-end ESG consulting for improvement in ESG
KPIs, deploying carbon reduction strategy, embedding sustainability in core business strategy, and improving
overall sustainability performance
Epselon 2021
All
Rise with SAP and
SAP S/4HANA
Cross module
168
SAP-certified cloud-based automation platform with deep analytics capabilities to support SAP S/4HANA &
digital transformation. Risk-free SAP Version upgrades, EHP upgrades, and HANA migrations; reduces
application support cost by 20%; enables schedule reduction by 30% in transition, and enables 45% reduction
in testing efforts
UDMF 2.0
All
Rise with SAP and
SAP S/4HANA
Cross module
28
Proven data management platform for data migration, data quality management, and for implementation as a
revenue and margin assurance framework. Industrialized approach to enable quicker RoI with 20% to 30%
savings on cost
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused
industries
Focused SAP
product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
AutoSHIFT
Automotive
Rise with SAP SAP
S/4HANA
Manufacturing
4
SAP-certified Rise with SAP intelligent enterprise solution for automotive clients, with 150+ preconfigured
processes, which are modular & scalable with 70-80% coverage of business processes, accuracy in material
planning with an overall reduction in production cycle time by 5-10%; reduces shortage of supply situation by
10% and enables 40% reduction in implementation time
Connect U
Energy and
utilities
Rise with SAP SAP
S/4HANA
Utilities
2
Customer experience solution on SAP BTP leveraging SAP CAI, SAP AI Business Services, SAP iRPA,
and S/4HANA for utility clients. AI-/ML-driven sentiment analysis on customer usage patterns & insights;
RPA-based consumer indexing; RPA-driven meter to cash; reduction in response time by 20%; reduced CX
cost by 15%, integrated works management
Smart Port Logistics
Logistics
SAP S/4HANA, SAP
BTP, and SAP ECC
Supply chain
4
Unified & collaborative platform for secured and faster clearance process in Ports built on SAP BTP Single
window for port community members; establishes ports consortium; enables 90% savings with document
management; enables 20% increase in revenue; automates back-end processes using iRPA based on
transactions and approvals
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SAP Business Application Services Provider Compendium 2023 – Global
Tech Mahindra | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Co-innovation with
customers and
partners and joint
GTM
Rise with SAP, SAP
S/4HANA, BTP,
SAC, Industry Cloud,
and Ariba
Cross module
Joint investments with clients, partners, and hyperscalers for PoCs/Frameworks by integrating S/4HANA portfolio, cloud-related, and other niche areas
(AutoSHIFT, Connect U, ePOD, etc.). Joint RISE offerings and proactive go-to-market led by partners and supported by SAP
Acquisitions
Rise with SAP, SAP
S/4HANA, and cloud
related
Cross module
Tech Mahindra’s acquisition strategy has helped it to expand its S/4HANA integrated offerings and provide best-in-class value delivery to clients
(DigitalOnUs, Brainscale, and Thirdware). It will continue to invest in more acquisitions of boutique firms in its focused geographies
People and talent
Rise with SAP, SAP
S/4HANA, BTP,
DWC, DI, SAC, and
DMC
Cross module
Upskill/Cross-skill S/4, Rise with SAP Certifications, and niche skills (BTP, DWC, DI, SAC, and DMC), SAP Learning Hub (Preferred Card and 4,700
licenses in SAP Learning Hub) and universities/academia tie-ups for training/certifications
Modern delivery
methods
Rise with SAP, SAP
S/4HANA, BTP,
SAC, Industry Cloud,
SF, and Ariba
Cross module
Agile and DevOps-focused delivery models with integrated tools/automation and Microservices Architecture enablement (ADMSNXT, NAD 2.0)
Details
Key partnerships (representative list)
Partner ecosystem
AWS
Microsoft Azure
Google Cloud
Huawei
IBM
Syniti
Hicron
SNP
Celonis
Neptune
CloudLeaf
Signavio
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SAP Business Application Services Provider Compendium 2023 – Global
Tech Mahindra | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Ingram Micro, North America – US-based distributor of information technology
products and services
Business challenge
Case study 2
Business challenge

Missing common processes and lack of standardized solutions across the organization


Several ERP systems, many of which are old and not aligned with customers’ future growth strategy


Current core solutions are at the end of the life cycle

Limited resources and skill availability to manage the existing IT infrastructure
Solution
Cost of IT function was not efficient
Impacting business results such as 2% loss of sales; inventory was more than the industry benchmark; and
plant maintenance cost was high

Needed to build and deploy an integrated solution for its global business

Inventory management to fulfill customer demands for food products on time

S/4HANA technical migration and rollout
Solution

Upgrade SAP ECC 6 EHP8 on HANA to S/4HANA 2020 on AWS Cloud

Upgrade and global template; deploy/rollout support for G7 countries for financial processes systems
implemented

Billing and revenue management (financial) systems modernization (SAP BRIM)



Impact

Upgraded S/4HANA in three months, with rigorous planning and preparation throughout the project, and
ensured flawless execution
Implementation of SAP S/4HANA Single Tenant Edition
Building a global template for common core business processes with SAP S/4HANA’s best practice as a
base
Starting with Japan Implementation, the solution is to be rolled out to other countries along with AMS
support
Impact

Enabled 5% savings on indirect spend
Streamlined work by standardizing different works/business and bases

Delivered project on time and within the planned budget


Enabled 30% savings on CAPEX spend


Production cutover with Zero Loss business impact

Leveraged TechM IP tools (EPSELON) and accelerators to optimize timeline and effort
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Wismettac, Japan – importer, exporter, and wholesaler of food products

Eliminated of all redundant expenses, and with the new architecture in place, all the current and future
applications can be managed within this single architecture
Enabled the enhancement of productivity and efficiency along with streamlining the client’s IT functions,
standardizing business models, and building an integrated system for its globally spread business
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SAP Business Application Services Provider Compendium 2023 – Global
Tech Mahindra | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Tech Mahindra is a relevant service provider for enterprises across the buyer spectrum, seeking
implementation and managed services for SAP business applications
It has invested heavily in building preconfigured industry IP solutions to expedite implementation
timelines for enterprises in most of the core SAP industries
It has a strong partner ecosystem, underpinned by its alliance with hyperscalers, and technology
vendors, which helps it deliver complex client-specific solutions in its targeted industries and
segments
It has also made good investments in building SAP-certified solutions/offerings for SAP S/4HANA,
ECC, BTP, SuccessFactors, and RISE with SAP
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



Enterprises looking for a heavy onshore-centric delivery model need to carefully assess Tech
Mahindra’s capabilities as a significant portion of its delivery footprint is currently offshore
Its SAP business application services portfolio is skewed toward implementation and managed
services; it needs to further enhance its focus on advisory services to better position itself as an
end-to-end service provider
It needs to further build proof points and capabilities in delivering complex end-to-end SAP
business application bluefield initiatives to better serve evolving market requirements
It needs to focus on upskilling and cross-skilling its talent base as the ratio of SAP certifications
per FTE is relatively lower as compared with similar peers
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SAP Business Application Services Provider Compendium 2023 – Global
Wipro | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Wipro’s vision is to continuously enhance its eSymphony
proposition to include a wider set of industries, accelerators, assets, and hyper-personalization and cover the
whitespaces in the emerging SAP S/4HANA ecosystem. It looks to extend Wipro FullStride to cover Hybrid
Cloud scenarios and leverage its strengths in the infrastructure services, enhance consulting capabilities to
cover emergent models, and enable open-source technologies underpinned by intelligent technologies and
DevSecOps. It wants to expand/scale SAP S/4HANA and cloud presence and capabilities in strategic markets
through acquisitions, accelerate its focus on Sustainability/Climate 21 by leveraging the Transform to Net Zero
commitment, and innovate on the Future of Working models to accelerate business transformation.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
600-650
Number of SAP business applications certified FTEs:
7,200-7,300
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
Others
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SAP Business Application Services Provider Compendium 2023 – Global
Wipro | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA
Metering, billing, sales,
customer service, enterprise
asset management, finance,
procurement, and inventory
management
10
Preconfigured business scenarios to support the critical business processes for
metering, billing, customer moves, service order management, customer enquiry,
and complaint management
Real estate
ERP
Customer management, lease
management, facility
management, RE-FX, and
finance & accounting
4
Preconfigured S/4HANA, C/4HANA, and RE-FX to enable organizations to manage
their portfolios more proactively and efficiently. SAP Cloud Platform extensions
Horizontal – across all
industries
ERP
Cross functional
6
Preconfigured, ready-to-run, and SAP Best Practices-driven template for rapid
implementation of core LoB functions
Solution name
Focused industries
Focused SAP product(s)
Safe water
Utilities
Intelligent Real
Estate Enterprise
RACE template for
LoBs
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP S/4HANA, Industry
Cloud
ERP and Finance / ERP
3
This solution enables seamless, real-time, and consistent experiences to fashion
manufacturers/retailers to perform reserve-to-rent activities by addressing challenges
of quality inspection of the high fashion products, monitoring carbon footprint, and
improving sustainability
Automotive
Industry Cloud, SAP
S/4HANA
Supply chain Management/
Supply chain planning
5
Gain visibility and manage supply chain risks in real-time and reduce the time
required to take mitigating action from weeks & months to minutes
Utilities
SAP S/4HANA, SAP
Intelligent Robotic Process
Automation
ERP and Finance / SAP
S/4HANA
3
A selection of automation bots for the utility industry. Quick, ready-to-use SAP
intelligent robotic process automation bots that integrate with SAP S/4HANA
systems and help back-office staff to carry out day-to-day tasks in seconds, thereby
enabling and empowering users with digital assistance
Solution name
Focused industries
Focused SAP product(s)
Fashion Rental
Fashion
Supply Chain Risk
Visibility
SmartBiz for Utilities
- Automation Bots
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Details
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SAP Business Application Services Provider Compendium 2023 – Global
Wipro | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Acquisition: Rizing
SAP EAM, SAP
SuccessFactors, and
other products
EAM, SAP SuccessFactors,
and HCM & SAP for
Consumer Industries
The acquisition of Rizing helps Wipro build an SAP Consulting powerhouse by bringing strategic consulting capabilities to large SAP transformation
engagements. Complementary services to enhance Wipro’s end-to-end capabilities on SAP EAM, HCM, and SAP for CI to enable the customer
journey to the intelligent enterprise. Complementary industries to strengthen Wipro SAP focus industries of retail & consumer goods and energy &
utilities.
Acquisition: Capco
Consultancy to banking Banking & financial services
and financial services
industry
The acquisition of Capco has enabled Wipro to leverage 5,000 world-class business and technology consultants. CAPCO Digital – a human-centric
design, lean product development, and emerging technologies solution to solve the most complex problems in financial services; CAPCO
Technology – for partnering with clients to transform their legacy infrastructure and platforms to enhance business resilience and competitiveness;
and CAPCO Consulting – for breaking down complexity and partnering with clients to execute across strategy, design, and delivery to drive
meaningful results.
Acquisition: Ampion
Cybersecurity,
DevOps, and quality
engineering services
Experience design, digital
The acquisition of Ampion has helped Wipro in gaining access to 600+ technology and consulting specialists in Australia working across 150+ clients
engineering, and automation in the experience design, digital engineering, automation, and security space, which will bolster their local presence strongly.
Innovation
SAP innovation
hub and SAP
co-innovation lab
Cloud services, digital
innovation, design, & data
Investment theme
Details
Wipro has invested in 23 innovations hub with 21 digital pods & 2 innovation centers. Its SAP Digital Innovation Group consists of niche architects
whose primary work is the incubation of promising technologies & also a deep collaboration with SAP. It also has four SAP co-innovation labs, SAP
innovation hub (SPARCS Lab and SVIC), Global Delivery Network (GDNs) centers (16 in nine countries), delivery centers (70+ centers), digital
pods, cloud studio (10 studios in six locations), four hyperscaler studios & SNP competency center in Bangalore.
Key partnerships (representative list)
Partner ecosystem
Microsoft
AWS
GCP
Tricentis
SNP
Celonis
GMB Technologies
Syniti
GK
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SAP Business Application Services Provider Compendium 2023 – Global
Wipro | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Nomad Foods – a UK-based frozen food company
Business challenge
Case study 2
Business challenge

Siloed processes leading to a costly and lengthy M&A integration process


Data inconsistencies and redundancy with poor forecast accuracy


Lack of spend visibility and control with suppliers

Lack of production, capacity planning, and automation to drive operational efficiency
Solution

Fragmented finance processes leading to longer times to close quarterly books

Solution




Wipro’s Transformation levers through eSymphony: enabling the future state of the client from an integrated
Farm to Factory to Fork context
Detailed execution of target operating model components for the strategic business capabilities through
rapid cross-industry ERP foundation
Build To Transition Framework: a comprehensive framework with quality toll gates to ensure faster
execution of cutover activities, enable production go-live, and transition to AMS teams
Philips – a global conglomerate
In the after-sales process, sellers (third parties) are selling software on behalf of Philips
Philips is having to show sales from third parties as self-billing or settlements with SAP S/4HANA Cloud
as core
Implementation of SAP S/4HANA Cloud 2111
Sales from third parties configured as incoming invoices as self-billing (European countries) or settlement
(Non-European countries)
Impact

Revenue for sales is configured as commission payments

Revenue is recognized monthly irrespective of the plan opted for by the buyer

End-to-end integration with the existing sales platform for Philips

End-to-end integration with treasury
Impact

Achieved 50% reduction in working capital

Enabled 30% efficiency improvement in strategic business processes

Enabled 2% improvement in revenue margin

Enabled a three-days close for statutory closure
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SAP Business Application Services Provider Compendium 2023 – Global
Wipro | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Major Contender
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Wipro is a relevant service provider for enterprises across the buyer spectrum, seeking multicontinent SAP business application implementation services in the manufacturing, retail & CPG, and
energy & utilities domain
With the acquisition of Rizing, Wipro aims to incorporate strategic consulting capabilities in large
SAP transformation engagements
It has made meaningful investments in building a strong talent base for SAP business application
engagements to deliver enhanced quality to its clients
It has a strong partner ecosystem across all the major hyperscalers and relevant technology
partners to better serve clients on initiatives in its targeted industries
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



It needs to further build proof points and capabilities in delivering end-to-end complex SAP
business application bluefield initiatives to better serve evolving market requirements
Clients have highlighted its lack of innovation as a bottleneck to value delivery in SAP business
application engagements
Some clients opined that Wipro should further enhance its account management and project
management capabilities – specifically in adhering to the set milestones
It needs to focus on winning relevant SAP Pinnacle or regional awards to build credibility in the
market and instill confidence in enterprises on its capabilities in driving quality SAP business
application engagements
121
03
Enterprise sourcing considerations

Aspirants
– Applexus Technologies
– Fujitsu
– Mphasis
– Stefanini
– Zensar
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SAP Business Application Services Provider Compendium 2023 – Global
Applexus Technologies | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Applexus Technologies wants to be known as a leading SAP
service provider in consumer industries (retail, fashion, and CPG) based on its expertise, value attainment, high
user adoption, and accelerated implementation timeline.
Proportion of SAP business application services revenue by business function
Partnership status with SAP:
SAP Gold partner
Consulting
Number of projects completed in 2021 and H1-2022:
40-60
Number of SAP business applications certified FTEs:
150-200
Low (<15%)
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (10-15%)
High (>15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
North America
Europe
South America
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Applexus Technologies | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
InSITE
Cross industry
SAP S/4HANA and ECC
Finance and MM
3
InSITE is a next-generation invoice management tool powered by AI. It provides a
single platform and enables touchless invoicing and modernizes the AP team, which
often utilizes manual, semi-manual, or outsourced invoice processing.
SimpleRetail
Retail
SAP S/4HANA and ECC
MM, SD, and FICO
6
Powered by AI, SimpleRetail offers superior curbside delivery and touchless in-store
buying experiences while transforming the retail store operations to deliver this
efficiently. It accelerates the omnichannel capabilities of any brick-and-mortar retail
chain.
IRIS
Cross industry
DWC, DIC, SAC, and BW
Bridge
Analytics (Across modules)
3
This is an integrated suite of AI-powered rapid deployment offerings to make more
precise predictions, automate decisions, accelerate time to value, and optimize the
workforce to achieve goals faster.
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
nEXIM
Cross industry
SAP S/4HANA and ECC
SD, MM, and finance
49
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Details
nEXIM is an end-to-end solution to automate and optimize the International Trade
business. It includes export documentation, trade finance process, and license &
incentive management.
nEXIM is co-innovated with SAP to enhance EXIM’s capabilities.
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SAP Business Application Services Provider Compendium 2023 – Global
Applexus Technologies | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Acquisition
of Archius
SAC, DWC, BW
Bridge, and B/4HANA
Data and analytics
The acquisition helped build key consulting capabilities for Applexus Technologies’ analytics customer base
SAP Unified Data
and Analytics
SAP DWC, DIC, SAC,
BW Bridge, and
analytics
Data and analytics, SAP
BTP
Starter packs with MVP methodology to provide an incremental value to the customers as a proof point and then scale the solution
Tailored roadmap
and methodology for
S/4HANA
implementation
SAP Activate
Methodology
Digital transformation
Tailored roadmap for S/4HANA considering the customer’s existing technology landscape, risk tolerance, and ability to consume change. The
roadmap breaks down overall programs into small short-duration projects with continuous value delivery. Applexus RunningStart takes the best
aspects of the SAP Activate methodology and accelerates every aspect of an S/4HANA implementation while addressing value and usability and
reducing costs and lowering risks
Industry-focused
Solution (IFS) for
retail, fashion, and
consumer products
SAP S/4HANA and
CAR
S/4HANA transformation
Templatized pre-built SAP solution for specific industries to enable a faster implementation
CAR add-on
solutions
SAP CAR
CRM, SD, MM, and Master
Data Management
Enhancement of SAP CAR solution through Applexus CAR add-ons – payment reconciliation, store reconciliation, and analytics applications
Key partnerships (representative list)
Partner ecosystem
SAP
Google
Tricentis
Microsoft
Amazon
Kearney
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SAP Business Application Services Provider Compendium 2023 – Global
Applexus Technologies | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Ingles Markets – a US-based supermarket chain
Business challenge
Case study 2
PCL (JV between Pentland and Lacoste) – a sportswear company
Business challenge

The client’s 20-year-old custom sales audit process had postings only at the department level

PCL needed a separate technology platform to manage its business autonomously from Pentland Brands

Lack of support for changing business models and lack of detailed sales analysis data

Latest version of S/4HANA for fashion selected with the fit-to-standard approach

The client wants to go with SAP standard Sales Audit as the foundation for its new business model

PCL wanted a turnkey ERP solution without having to build and support it in-house

Non-scalable systems supporting growing businesses and outdated procurement systems

Pentland Brands wanted a PoC for its AFS to S/4HANA migration strategy

Update its custom code for credit card reconciliation and additional feeds for the curbside business model

Need for better regulatory compliance and risk management systems
Solution


Solution


Implemented SAP S/4HANA, SAP CAR, and SAP RE-FX
Leveraged the following accelerators/IPs: InSITE (Vendor invoice management solution), Industry-focused
solution for retail, SAP CAR add-ons, and RunningStart methodology
Impact
Implemented SAP S/4HANA for fashion and vertical business, SAP Analytics Cloud, and B/4 HANA
Leveraged the following accelerators/IPs: InSITE (Vendor invoice management solution), Industry-focused
solution for S/4HANA fashion, and RunningStart methodology
Impact

Enabled 90% reduction in custom developments

Remote implementation in just eight months enabling customers to faster realization of business value

Reduced IT costs by 10%-30%

Data and reporting related costs (query, report development, and IT support) by 10%-20%

Reduced finance costs by 10%-20%

Improved invoice processing productivity by 10-20%

Reduced purchase cost by 2%-8%

Improved invoice processing productivity by 10-20%

Improved margin by pricing, promotions, and improved control by 3%-10%
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SAP Business Application Services Provider Compendium 2023 – Global
Applexus Technologies | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Aspirant
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Applexus Technologies has several cross-industry IP tools/platforms/solutions to accelerate time-tomarket for its SAP S/4HANA clients; its key IP include nEXIM, InSITE, and IRIS
Clients have opined that Applexus Technologies has good talent management capabilities; it has
good technical expertise and is adept at providing the right resources at the right time in an SAP
engagement
Applexus Technologies has invested in building key IP/frameworks such as Value Assurance
Framework, which can help accelerate decision-making in the design phase of the engagement
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


Applexus Technologies’ portfolio is heavily skewed toward the North American region; it needs to
further augment its delivery capabilities beyond this regions to better position itself as a
transformation partner for global enterprises
Enterprises looking for SAP implementation in the manufacturing, BFSI or HLS domain need to
evaluate Applexus Technologies with caution
It needs to further invest in augmenting its partnership with technology partners, such as SNP and
Celonis, to enhance market confidence in its SAP business application services capabilities
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SAP Business Application Services Provider Compendium 2023 – Global
Fujitsu | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Fujitsu aims to leverage its global partnership with SAP along
with the right balance of technologies, tools, skills, and partners, to assist enterprises in their digital
transformation journey. It wants to become the SAP partner of choice, especially for engagements on S/4HANA
conversions.
Partnership status with SAP:
SAP Global Strategic Service Partner
Number of projects completed in 2021 and H1-2022:
100-150
Number of SAP business applications certified FTEs:
800-900
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
High (>15%)
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Others
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< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by key products
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Fujitsu | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
PRIMEFLEX for SAP Various
Landscapes
SAP S/4HANA
Various
N/A
This integrated system simplifies and fully automates the management of SAP
applications and SAP S/4HANA. Users profit from reduced complexity, lower
investment, and increased agility, all of which are needed by enterprises in the digital
age.
Fujitsu SAP
Manufacturing
Solutions
SAP Business Suite
Various
N/A
Fujitsu will provide customers with the latest SAP manufacturing solutions that it has
acquired through its experience in the domain.
Solution name
Focused industries
Manufacturing
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
SAP Loss
Prevention
Various
SAP CX
Customer experience
N/A
This solution helps find anomalies in point-of-sale transactions and detect trends with
intuitive analysis and exception-based reporting tools to monitor and handle process
issues and fraud.
SAP Extension Suite and/or
SAP Integration Suite and
SAP S/4HANA
N/A
N/A
This solution is designed to meet the complex business operations of engineering-toorder processes in the manufacturing shop floor of the engineering-to-order industry
and for enabling mass customization. It helps users streamline business operations
and improve usability.
FUJITSU Application Manufacturing
for SAP Solutions
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Details
129
SAP Business Application Services Provider Compendium 2023 – Global
Fujitsu | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Fujitsu Uvance
N/A
N/A
Fujitsu has invested in creating innovative solutions that address customers’ business challenges and solve societal issues. This will assist
enterprises in transforming the business to drive positive, lasting change – for the environment, economy, and the society.
SNP’s
BLUEFIELD™
approach to
S/4HANA
S/4HANA
All
Through the partnership with SNP, Fujitsu has access to SNP’s BLUEFIELD™ approach to S/4HANA, which is a new, faster pathway to S/4HANA
that leverages the power of software automation together with unparalleled visibility and analytics.
Details
Key partnerships (representative list)
Partner ecosystem
SAP
Microsoft
AWS
SNP
Intel
Suse
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SAP Business Application Services Provider Compendium 2023 – Global
Fujitsu | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
SVLFG – a social insurance agency for agriculture, forestry, and horticulture
Case study 2
InfraServ Gendorf – a chemical park operator
Business challenge
Business challenge
SVLFG needed a new infrastructure and a cutting-edge operating concept for its SAP Landscape. The aim
was to provide and manage SAP services in a cost-effective and resource-efficient manner.
Due to a complex company structure and a growing number of employees, the diverse HR processes could
no longer be managed efficiently using the outdated HR system.
Solution
Solution


Fujitsu implemented its Integrated Systems PRIMEFLEX for SAP Landscapes
The private cloud solution from Fujitsu combined infrastructure and application with the FlexFrame
Orchestrator and made it possible to operate complex SAP Landscapes in a secure, scalable, and
automatable fashion
Impact


Fujitsu helped the client implement SAP SuccessFactors in a Greenfield project
It also assisted in the digitization and simplification of HR processes involving personnel administration,
time management, work schedules, and much more via the implementation and operation of SAP
SuccessFactors
Impact

Rapid provisioning and high availability of SAP services

Rapid implementation of the solution and increase in HR process efficiency through expert consulting

Cost-effective and secure operation of a critical SAP environment

Introduced sustainability features through digital payroll

Basis for future automation if required by the client

Helped reduce work schedule complexity
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SAP Business Application Services Provider Compendium 2023 – Global
Fujitsu | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Aspirant
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Enterprises looking for an SAP S/4HANA service partner in the manufacturing sector can consider
Fujitsu as a strong option
Fujitsu’s technical prowess and key IP for SAP S/4HANA implementations make them a costeffective service partner


Fujitsu has a global strategic partnership with SAP and with cloud vendors for SAP business
application implementations


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Fujitsu’s portfolio is heavily skewed toward the APAC region (particularly Japan); it needs to
further augment its delivery capabilities beyond these regions to better position itself as a
transformation partner for global enterprises
Given its limited experience in dealing with larger enterprises (annual revenue >US$10 billion)
clients are advised to thoroughly evaluate whether Fujitsu’s capabilities align with their
requirements
Enterprises looking for SAP implementation in the retail, distribution, and CPG industry need to
evaluate Fujitsu with caution, given its relatively less focus in these industries
Fujitsu’s products portfolio is predominantly SAP S/4HANA; it needs to incorporate other products
in their portfolio to position themselves better as an overall SAP business applications service
partner
132
SAP Business Application Services Provider Compendium 2023 – Global
Mphasis | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Mphasis continues to aim to carve out its name as a niche
player among different Tier 1 / Tier 2 service providers. It is focused on providing specific SAP application
services (migration, conversion, and carve-out among others).
Proportion of SAP business application services revenue by business function
Partnership status with SAP:
SAP Silver Partner
Consulting
Number of projects completed in 2021 and H1-2022:
80-100
Number of SAP business applications certified FTEs:
50-100
Low (<15%)
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (10-15%)
High (>15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Energy and utilities
Manufacturing
Public sector
North America
Europe
South America
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Middle East & Africa
United Kingdom
Asia Pacific
Proportion of SAP business application services revenue by geography – Global
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Mphasis | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
IT Suite
Across industry
SAP S/4HANA
Across the SAP Landscape
10+
Monitoring solution for increasing capabilities for managed services
Assessment
Framework
Across Industry
SAP S/4HANA
SAP on the cloud
3
Migration assessment for increasing capabilities for managed services
Archiving Solution
Across Industry
SAP ERP
Across the SAP Landscape
2
Archiving solutions using SAP and non-SAP products for increasing capabilities for
managed services
Code Analyzer
Across Industry
SAP ERP
Across the SAP Landscape
2
Custom code analysis for increasing capabilities for managed services
Number of engagements
leveraged in
Details
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
N/A
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SAP Business Application Services Provider Compendium 2023 – Global
Mphasis | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Partner ecosystem
SAP S/4HANA
DevOps and hyperscalers
Increasing partner ecosystem for new areas of DevOps on SAP and Azure / AWS / GCP
Tools/Accelerators
SAP S/4HANA
Cloud assessment
Developed a framework for cloud migration assessment
Talent
SAP S/4HANA
Pre-sales
Hired and trained internally for different positions of pre-sales / solutions
Key partnerships (representative list)
Partner ecosystem
SAP
SNP
ReleaseOwl
smartShift
Azure
AWS
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SAP Business Application Services Provider Compendium 2023 – Global
Mphasis | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
Manufacturer of biscuits and confectionary products
Case study 2
Large petroleum company
Business challenge
Business challenge
The project involved a carve-out from the parent company and its subsequent move to cloud S/4HANA.
The client, a major player in the petroleum sector, wanted administration support for S/4HANA.
Solution
Solution

Mphasis provided advisory services for the initial carve-out within the TSA exit period

Mphasis provided support for the SAP environment with innovative solutions and key IPs

It assisted in the assessment, carve-out, and future roadmap for a S/4HANA upgrade

It also built a complete roadmap for the application/infrastructure upgrade
Impact
Impact

Executed the carve-out as per schedule to save US$1 million per day for the TSA condition

Mphasis provided long-term support to reduce TCO for the client

Helped the client in migrating to the cloud without business disruption

Leveraged its own proprietary tools for monitoring / system refresh

Provided managed services with continuous innovation to reduce ticket volume
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SAP Business Application Services Provider Compendium 2023 – Global
Mphasis | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Aspirant
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Mphasis is a relevant service provider for smaller enterprises (annual revenue <US$ 5 billion)
looking for cost-effective maintenance and support services for SAP business application services,
specifically for S/4HANA
It has showcased capabilities in successfully driving SAP business application bluefield and
brownfield transformations; strong partnership with SNP makes them relevant for clients looking for
these capabilities/services
Its pricing, flexibility in engagement and solutioning approach, and account management capabilities
in SAP business application engagements are well perceived by the market
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



Its’ buyer spread is skewed toward North America and Europe. Enterprises in other regions,
specifically APAC, are advised to evaluate it with caution
It needs to build capabilities around end-to-end, multi-continent enterprise transformation on SAP
business applications to position itself as a transformational partner
Mphasis’ products portfolio is predominantly SAP S/4HANA; it needs to incorporate other products
in their portfolio to position themselves better as an overall SAP business applications service
partner
Its engagements are skewed toward managed services engagements. Clients looking for advisory
and pure play implementation may find its experience lacking in this area
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SAP Business Application Services Provider Compendium 2023 – Global
Stefanini | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: The SAP competency in Stefanini is over 20 years old. Over
the course of these one-and-a-half decades, it has built a practice for catering to customers across the globe
with a specialization in localization. Stefanini's vision and strategy are to perform quality implementations of
SAP S/4HANA because of business demands and educate the customers on BTP benefits through discovery
workshops.
Partnership status with SAP:
SAP Silver Partner
Number of projects completed in 2021 and H1-2022:
20-50
Number of SAP business applications certified FTEs:
400-500
Low (<15%)
Consulting
Implementation
Medium (15-30%)
High (>30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
High (>25%)
Proportion of SAP business application services revenue by buyer size (annual revenue)
Proportion of SAP business application services revenue by industry
Low (<10%)
Proportion of SAP business application services revenue by business function
Medium (10-15%)
< US$1 billion
US$1-5 billion
US$10-20 billion
> US$20 billion
US$5-10 billion
High (>15%)
Proportion of SAP business application services revenue by geography – Global
Banking, Financial Services,
and Insurance (BFSI)
Electronics, hi-tech,
and technology
Healthcare and
life sciences
North America
Europe
South America
Energy and utilities
Manufacturing
Public sector
Middle East & Africa
United Kingdom
Asia Pacific
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
Proportion of SAP business application services revenue by key products
Others
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SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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SAP Business Application Services Provider Compendium 2023 – Global
Stefanini | SAP Business Application services profile (page 2 of 5)
Key Solutions
Proprietary solutions (representative list)
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
Sophie-AI & Machine Horizontal – across all
Intelligence​
industries
SAP ECC and S/4HANA
Chatbots / RPA
20
In-house solution leveraging AI/ML capabilities to accelerate time-to-market
AI integrated with
SAP to automate
tasks and jobs
Horizontal – across all
industries
SAP ECC and S/4HANA
Job automation
5
In-house solution helping in process automation, tasks and jobs automation, Master
Data maintenance, and to leverage user experience
Migration tools
Horizontal – across all
industries
SAP HANA and S/4HANA
Migration tool
0
In-house solution – accelerate time-to-market
Test automation tool
Horizontal – across all
industries
SAP Cloud Products
Test automation
8
In-house solution – accelerating time to delivery
Transition
accelerators
Horizontal – across all
industries
SAP ECC and S/4HANA
Transition
40
Seamless and accelerated risk-free transition for any where and any location
Solution name
Focused industries
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
N/A
N/A
N/A
N/A
N/A
N/A
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SAP Business Application Services Provider Compendium 2023 – Global
Stefanini | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
Acquisition: Infinit
SAP Customer
Relationship
Management (CRM)
Customer experience
Acquisition improves the delivery footprint in the LATAM and NA regions
Acquisition: IHM
SAP PP
Production planning
Acquisition improves the delivery footprint in the LATAM and NA regions
Acquisition: Mozaiko
SAP SCM
Supply chain and
warehouse management
Acquisition improves the delivery footprint in the LATAM and NA regions
Investment theme
Key partnerships (representative list)
Partner ecosystem
SAP
AWS
Microsoft Azure
Coach IT
Strong IT
Thomson Reuters
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SAP Business Application Services Provider Compendium 2023 – Global
Stefanini | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
An American multinational chemical corporation
Case study 2
A North American telecom company
Business challenge
Business challenge
The client needed AMS cost optimization to achieve lower TCO. It wanted to achieve business resilience and
better functionality.
The client needed SAP S/4HANA implementation with SOX alignment.
Solution
Solution

Stefanini implemented S/4HANA for the client including finance, O2C, P2R, MFG, GRC, security, and CPI

Stefanini helped in transitioning 300+ applications in 12 weeks

Reduction of operational risksReduction of redundant processes and manual adjustments

Provided support for 50,000 impacted users

Assisted the client in attaining SOX compliance

End-to-end SAP product support

Supported integration with third-party tools such as CardConnect and Vistex
Impact
Impact

Cost optimization was achieved leading to lower TCO

Helped the client in Increasing its business resilience

Improved customer experience

Enhanced the user experience

Increased business resilience

Provided better functionality across business processes

Provided application support for ~3,000 tickets monthly (including both SAP and non-SAP)

Intelligent operations to free-up resources for high-value tasks at lower costs
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SAP Business Application Services Provider Compendium 2023 – Global
Stefanini | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Aspirant
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered



High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Stefanini is a relevant service provider for enterprises seeking a cost-effective, flexible, and clientfocused partner who has the expertise to handle low- to medium-complexity SAP engagements
It has showcased good capabilities in driving brownfield and bluefield SAP business application
engagements
It has made several investments in building horizontal IP to accelerate implementation and
maintenance timelines for clients; notable IP include Sophie: AI- and machine intelligence-based
chat bot, Rapid S/4 Migration Tool, Test Automation Tool, and Stefanini DMO Run Book
Its technical expertise, flexibility in engagement, and implementation capabilities are
well perceived by the market
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



It has limited experience with large enterprises (annual revenue >US$ 10 billion). Large
enterprises looking to partner with Stefanini are advised to thoroughly evaluate whether its
capabilities align with their requirements
It needs to further invest in building preconfigured industry solutions and SAP-certified solutions,
compatible with SAP business applications, to help in accelerate its clients SAP journey
Its engagements are skewed toward pure play implementation and managed services. Clients
looking for advisory capabilities may find its experience lacking in this area
It needs to further invest in augmenting its partnership with technology partners, such as SNP,
Celonis, and Tricentis, to enhance market confidence in its SAP business application services
capabilities
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SAP Business Application Services Provider Compendium 2023 – Global
Zensar | SAP Business Application services profile (page 1 of 5)
Overview
Vision for SAP business application services: Zensar’s consulting, implementation, application, and support
services help enterprises of all sizes across the world in a seamless and disruption-free adoption of S/4HANA
and SaaS technologies. Its solutions and frameworks address all needs of customers, from greenfield
implementations to complex transformations to S/4HANA. Its tools and accelerators empower organizations
with innovation and grow their business in the right direction. Its strategic focus is on key geographics such as
the US, South Africa, the UK, and Europe with a focus across segments including manufacturing, BFSI,
consumer services, and others.
Proportion of SAP business application services revenue by business function
Low (<15%)
Consulting
Implementation
Medium (15-30%)
Maintenance and support
Low (<10%)
Medium (10-25%)
Partnership status with SAP:
SAP Silver Partner
Proportion of SAP business application services revenue by buyer size (annual revenue)
Number of projects completed in 2021 and H1-2022:
15-30
< US$1 billion
US$1-5 billion
Number of SAP business applications certified FTEs:
30-50
US$10-20 billion
> US$20 billion
Proportion of SAP business application services revenue by industry
Low (<10%)
Medium (10-15%)
High (>15%)
Proportion of SAP business application services revenue by geography – Global
North America
Europe
South America
United Kingdom
Asia Pacific
Electronics, hi-tech,
and technology
Healthcare and
life sciences
Middle East & Africa
Energy and utilities
Manufacturing
Public sector
Proportion of SAP business application services revenue by key products
Retail, distribution,
and CPG
Telecom, media,
and entertainment
Travel and
transport
SAP S/4HANA
SAP Ariba
SAP SuccessFactors
SAP Analytics Cloud
SAP Industry Solutions
Other applications
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High (>25%)
US$5-10 billion
Banking, Financial Services,
and Insurance (BFSI)
Others
High (>30%)
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SAP Business Application Services Provider Compendium 2023 – Global
Zensar | SAP Business Application services profile (page 2 of 5)
Key solutions
Proprietary solutions (representative list)
Solution name
Focused industries
Focused SAP product(s)
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
ZenAssess
All industries
Cross products
Implementation tool
3
Automation of implementation activities
ZERP
All industries
Cross products
Managed services tool
1
Automation of managed services activities
Focused business
function(s)/module(s)
Number of engagements
leveraged in
Details
FICO, SD, MM, PP, QM, PM,
PS, HCM, DMS, FIORI, and
milk procurement
5
Industry-specific solution that accelerates implementation time
SAP-certified solutions on SAP marketplace compatible (representative list)
Solution name
Focused industries
Focused SAP product(s)
ZenDairy
Retail and dairy
SAP S/4HANA
ZenLife
Healthcare and life
sciences
SAP S/4HANA
FICO, SD, MM, PP, QM, PM,
PS, HCM, and DMS
6
Industry-specific solution that accelerates implementation time
ZenRetail
Retail and consumer
services
SAP S/4HANA
FICO, SD, MM, PP, QM, PM,
PS, HCM, and DMS
2
Industry-specific solution that accelerates implementation time
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Zensar | SAP Business Application services profile (page 3 of 5)
Investments and partnerships
Key investments (representative list)
Investment theme
Focused SAP
product(s)
Focused business
function(s)/module(s)
Details
SAP CoE System
SAP S/4HANA
FICO, SD, MM, PP, and PM
Captive S/4HANA system for developing SAP solutions
SAP Learning &
Development
SAP S/4HANA, IBP,
Ariba, SuccessFactors,
SAC, BI, BODS, and
Hybris
Financials, supply chain,
customer experience, and
HCM
Development Action Plan with SAP certifications and internal training to upskill and cross-skill associates
Alliance with
ServiceNow and
Basis technology
SAP S/4HANA
S/4HANA conversion and
system administration
These partnerships will help Zensar in automating delivery and migration of S/4HANA solutions
Key partnerships (representative list)
Partner ecosystem
Basis Technologies
Service Now
Automation Anywhere
UTS
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Blue Prism
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SAP Business Application Services Provider Compendium 2023 – Global
Zensar | SAP Business Application services profile (page 4 of 5)
Case studies
Case study 1
A leading pharmaceutical trading company located in the US
Business challenge
Case study 2
Business challenge

The current SAP Business One system was not scalable and was identified as a major pain point

No accurate visibility of stocks and excess inventory levels at 3rd Party Logistics (3PL)

No integration between SAP Business One landscape and 3PL service provider

Regulatory compliance issues with current support systems
Solution

Manual excel-based reporting was unreliable



The client’s infrastructure vendors were spread across captive on-premise and the cloud. SAP workloads
were split across many silos without a comprehensive disaster recovery plan. There was no view of
dependent application and complexities. It also had minimal public cloud leverage.

Solution
Zensar helped in implementing SAP S/4HANA for Finance and Logistics modules
Seamlessly integrated with 3PL logistics using SAP IDoc and utilized customized programs for data
transmission

Reusable reports and programs used from the Zenlife repository (Zensar’s life sciences solution)

Deployment of SAP Fiori application
Impact

Improved field service/customer service delivery with instant data access, capture, and processing

Accelerated sales cycle with improved access to back-end systems and data quality

Improved visibility of the stocks along the supply chain

Reduced implementation time
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A global leader in delivering of personalized golf products


Zensar helped in optimizing the on-premises deployment of the SAP ecosystem
They fixed multiple failed attempts at Disaster Recovery (DR) by building a robust 1-click DR for the SAP
ecosystem
Designed a solution that would help monetize investments in client locations
Helped increase operational efficiency by addressing skillset silos hardwired with disparate infrastructure
and tools fabric
Impact

Automation of lengthy and repetitive tasks

Minimizing human intervention wherever possible

Reduction in operational expenditure
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Zensar | SAP Business Application services profile (page 5 of 5)
Everest Group assessment – Aspirant
Measure of capability:
Market impact
Market adoption
Portfolio mix
Value delivered


High
Vision & capability
Overall
Vision and
strategy
Strengths

Low
Scope of
services offered
Innovation and
investments
Delivery footprint
Overall
Limitations
Zensar could be a good fit for smaller enterprises (annual revenue <US$ 5 billion) looking for costeffective maintenance and support services for SAP S/4HANA
It has made meaningful investments in industry-specific IP to expedite implementation and
maintenance timelines for clients; notable IP include ZenLife, ZenRetail, ZenDairy ZERP and
ZenAssess
Its technical expertise, flexibility in engagement, and implementation capabilities are
well perceived by the market
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


Zensar has engaged with clients in manufacturing, HLS and Retail-CPG industries. Clients from
other industries are advised to thoroughly evaluate whether Zensar’s capabilities align with their
requirements
Its engagements are skewed toward pure play implementation and managed services. Clients
looking for advisory capabilities may find its experience lacking in this area
Zensar needs to build capabilities and proof points around end-to-end, multi-continent enterprise
transformation on SAP business applications to position itself as a transformational partner
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04
Appendix

Glossary

Research calendar
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SAP Business Application Services Provider Compendium 2023 – Global
Glossary of key terms used in this report (page 1 of 2)
ACV
Annualized Contract Value
AI
Artificial Intelligence
ANZ
Australia and New Zealand
APAC
Asia Pacific
AR/VR
Augmented Reality / Virtual Reality
ASEAN
Association of Southeast Asian Nations
B2B
Business-to-Business
B2C
Business-to-Consumer
BFSI
Banking, Financial Services, and Insurance
CEO
Chief Executive Officer
CPG
Consumer Packaged Goods
CoE
Center of Excellence
EMEA
Europe, the Middle East and Africa
ERP
Enterprise Resource Planning
FDA
United States Food and Drug Administration
FTEs
Full-time Employees on the rolls of the company
HCM
Human Capital Management
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Glossary of key terms used in this report (page 2 of 2)
HLS
Healthcare and Life Sciences
HR
Human Resources
IaaS
Infrastructure-as-a-Service
IoT
Internet of Things
IP
Intellectual Property
IT
Information Technology
KPI
Key Performance Indicator
SCM
Supply Chain Management
SMB
Small and Midsize Business
SME
Small and Midsize Enterprises
TCO
Total Cost of Ownership
TCV
Total Contract Value
UK
United Kingdom
UKI
United Kingdom and Ireland
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Research calendar
Enterprise Platform Services (EPS)
Published
Reports title
Planned
Current release
Release date
Oracle Cloud Application (OCA) Services PEAK Matrix® Assessment 2022 – Global
March 2022
Sustaining Client Satisfaction: Pivot from Implementation to Transformation Partner
March 2022
Oracle Cloud Applications – Systemize Innovation to Drive Business Value
ServiceNow Services PEAK Matrix® Assessment 2022
ServiceNow Services Provider Compendium 2022
The Future of Field Service Management (FSM) – Driving Business Growth by Leveraging Emerging Technologies
July 2022
August 2022
September 2022
October 2022
Salesforce Industry Cloud Services PEAK Matrix® Assessment 2022
November 2022
Salesforce Industry Cloud Services Provider Compendium 2022
November 2022
ServiceNow Services – Delivering the Next Frontier of Digital Transformation
November 2022
SAP Business Application Services PEAK Matrix® Assessment 2023 – Global
November 2022
SAP Business Application Services PEAK Matrix® Assessment 2023 – Europe
November 2022
SAP Business Application Services Provider Compendium 2023 – Global
December 2022
SAP Business Application Services Provider Compendium 2023 – Europe
Note:
Q4 2022
Click to see a list of all of our published Enterprise Platform Services (EPS) reports
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SAP Business Application Services Provider Compendium 2023 – Global
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