MODULE 1: LANGUAGE Modern Linguistics (Carroll 1973:289) teaches that a language is a structured system of arbitrary vocal sounds and sequences of sounds which are used in interpersonal communication and which rather exhaustively catalogs the things, events and processes of human experiences. Language is an open system interacting with, changed by, and changing its environment as part of culture. The humanness of language and its place in human society is one of the most necessary and complex of all social skills. (social scientist point of view) Language as a system which relates meaning to substance. Language is a mental phenomenon. It is innate. Man has the genetically imparted ability for language learning. (Chomsky) Language is a systematic means of communicating ideas or feelings by the use of conventionnalized signs, sounds, gestures or marks having understood meanings. (Websters New International Dictionary of the English Language 1961:1270) Various Definitions of Language 1. Language is used for communication. 2. Language is essentially human, although possibly not limited to humans. 3. Language is a set of arbitrary symbols. 4. Those symbols are primarily vocal, but may also be visual. 5. The symbols have conventionalized meaning to which they refer. 6. Language is systematic and generative. 7. Language operates in a speech community or culture. Characteristics: Elements and Functions of Language - An important characteristic of language is recursion (sentences may be produced with other sentences inside the). This may be done by a process known as relativization (the use of relative clauses). - Language is a social phenomenon. - All languages are equally complex. ELEMENTS OF LANGUAGE 1. Phonology – study of sounds 2. Lexis/Lexicon – study of words and their meanings 3. Grammar – has 3 essential components 3.1 Morphology – word formation 3.2 Syntax – arrangement of word in a sentence 3.3 Semantics – refers to meaning 4. Cultural Load - refers to the cultural component of a particular utterance, sentence or discourse in a language In addition: Phoneme - smallest unit of sound that makes a difference in meaning in a language. Segmental - vowels, consonants, consonant clusters and diphthongs. Suprasegmental - pitch, stress, intonation and juncture. Morpheme - smallest meaningful units of language. A free morpheme is one which can meaningfully occur alone A bound morphemes always occur with a base Language Acquisition - people acquire the languages used by those in the community. Languages acquired while growing up are known as mother tongues also referred as a first languages. Language Learning process where people learn their second language for various reasons, learned by studying formally in school or informally on their own Language Contact - The result of such contact may be a new form of language. Language Change - Your own languages may also change as you constantly interact and communicate with each other; result of language contact WHAT IS COMMUNICATION? - Both an art and science - often encompasses acts of speaking and listening, reading and writing, but it also goes beyond these and incorporates the transmission of non-verbal language, sign language, codes transmitted electronically (e.g., Morse code), and physically (touch; hormones; muscles, tendons, nerves), and messages communicated through music and by other means. - The communication process is divided into 3 basic components: sender (encoding), a channel (scheme of delivery), and a receiver(decoding) - Feedback critical component in the communication process because it ensures that the message is properly established and interpreted by the other party concerned. - Noise is defined as any interference/hindrance that causes a disturbance between the sender and receiver in the communication process. 1. Psychological noise going in your head (opinions or standpoints) 2. Physical noise physical sounds that make it difficult to hear someone’s message 3. Physiological noise hunger, fatigue, headache, stress or anything that prevents you from giving full attention 4. Semantic noise when communicator finds a hard time to sympathetically understand a message 5. Factual noise form of interference caused by recalling small details in the process, missing & omitting the main points of the information Principles of Communication 1. Know your target audience. 2. Know the purpose of your engagement in communication; 3. Know your topic very well; 4. Anticipate objections from your listeners. 5. Present your viewpoints to your listeners well; 6. Achieve credibility with your audience; 7. Follow through on what you say; 8. Communicate a little at a time; 9. Present pieces of information in various ways; 10. Develop a real and useful ways to get feedback from the receivers; 11. Utilize varied or multiple communication techniques. Ethical Standards of Communication According to Laserna (2012), to purposely comprehend communication ethics, the following principles of ethical communication should be stressed: 1. Advocate truthfulness, accuracy, honesty and reason as essential to the integrity of communication; 2. Endorse freedom of expression, diversity of perspective, and tolerance of decency 3. Strive to understand and respect other communicators before evaluating and responding to their messages; 4. Promote access to communication resources and opportunities 5. Promote communication climates of caring and mutual understanding that respect the unique needs and characteristics of the individual communicators; 6. Condemn communication that degrades individuals and humanity through distortion, intimidation, coercion and violence an through expression of intolerance and hatred; 7. Being committed to the courageous expression of personal conviction in pursuit of fairness and justice; 8. Advocate sharing information, opinions and feelings when facing significant choices while also respecting privacy and confidentiality; and 9. Accept responsibility for short- and long-term consequences for our own communication and expect the same of others. Guidelines for Effective Communication Identity and explain the principles of communication Internalize the real essence of the ethical standards of communication. Know the various ways of becoming an effective communicator. Follow the basic guidelines for effective communicating. - Context is the circumstance or environment in which communication takes place. May include the physical or actual setting, the value positions of a speaker or listener, and the relevance or appropriateness of a message conveyed. We have two types of Communication: the verbal and non-verbal. MODULE 2: COMMUNICATION and GLOBALIZATION Globalization - It is the communication and assimilation among individuals, ethnicities, race, institutions, governments of various nations supported by technology and compelled by international trade. TYPES OF GLOBALIZATION 1. Financial Globalization - concept that refers to increasing global linkages created through cross- border financial flows 2. Economic Globalization - refers to the increasing interdependence of world economies as a result of the growing scale of cross-border trade of commodities and services 3. Technological Globalization - the increasing speed of technological diffusion across the global economy 4. Political Globalization - a dynamic, nonlinear, global process of increasing and complicating the interdependence between all elements of the global political system 5. Cultural Globalization - refers to the transmission of ideas, meanings and values around the world in such a way as to extend and intensify social relations 6. Sociological Globalization - development of uniform global. Institutions expediting the process of social change and leading to the emergence of a “world society” 7. Ecological Globalization - refers to global environmental issues including: population growth. - Access to food. - Worldwide reduction in biodiversity. - The gap between rich and poor. 8. Geographical Globalization - the set of processes (economic, social, cultural, technological, institutional) that contribute to the relationship between societies and individuals around the world. STRATEGIES TO BECOME EFFECTIVE COMMUNICATOR ⦿ Review communication principles. ⦿ Analyze the message receiver ⦿ Be open to accepting other’s culture. ⦿ Learn about cultures and apply what is learned. ⦿ Consider language needs ETHICS ACROSS CULTURES (KALE, 1997) • Ethical communicators address people of other cultures with the same respect that they would like to receive themselves. Intercultural communicators should not demean or belittle the cultural identity of others through verbal or non-verbal communication. • • • What is perceived to be the truth may vary from one culture to another, truth is socially constructed. Ethical communicators encourage people of other cultures to express themselves in their uniqueness. This principle respects the right of people to expression regardless of how popular or unpopular their ideas may be. Ethical communicators strive for identification with people of other cultures. Intercultural communicators should emphasize the commonalities of cultural beliefs and values rather than their differences. COMMUNICATION APPROACH TO INTERCULTURAL COMMUNICATION ● Personality Strength - The main personal traits that affect the intercultural communication are self-concept, self-disclosure, selfmonitoring, and social relaxation. ● Communication Skills - Individuals must be competent in verbal and nonverbal behaviors. Intercultural communication skills require message skills, behavioral flexibility, interaction management, and social skills. ● Psychological Adjustment - Effective Communicators must be able to acclimate to new environments. They must be able to handle the feelings of “culture shock” such as frustration, stress, and alienation in ambiguous situations caused by new environments. ● Cultural Awareness - To be competent in intercultural communication, individuals must understand the social customs and the social system of the host culture. Understanding how people think and behave is essential for effective communication with them. BARRIERS TO INTERCULTURAL COMMUNICATION • Anxiety - anxious, because of not knowing what you are expected to do • Assuming Similarity instead of Differences • Ethnocentrism - negatively judging aspects of another culture by the standards of one’s own culture. • Stereotyping - used to refer to negative or positive judgments made about individuals based on any observable or believed group membership. • Prejudice - refers to the irrational dislike or hatred of a particular group, race, religion, or sexual orientation • Motivation - desire to communicate successfully with strangers is an important start. • Tolerance for Ambiguity - makes it possible to accept, and even embrace, the often equivocal and sometimes downright incomprehensible messages • • Open-mindedness - competence requires an attitude that recognized that people who behave differently are most likely following rules that have governed their whole lives. Knowledge and Skill - Theorist Charles Berger outlines three strategies for moving forward to a more mindful; PASSIVE OBSERVATION, ACTIVE STRATEGIES, and SELF DISCLOSURE. MODULE 3: INTERCULTURAL COMMUNICATION Varieties and Registers of Spoken and Written Language Intercultural Communication VS. Intracultural Communication Jandt (1998) introduced intercultural and intracultural communication. • Intercultural Communication refers to interaction with people from diverse cultures. On the other hand, • Intracultural Communication is the interaction between or among members of the same racial or ethnic group or co-culture. Forms of Intercultural Communication ● Interracial Communication - It refers to the interaction of people belonging to different races. ● Interethnic Communication - It is the interaction among people of different ethnic origins. ● International Communication - It is the interaction between representatives from different nations. According to Davies and Yagmur, communication has become so fluid and boundless. This is due to increasing effect and influence of globalization. Improving Intercultural Competence (Gamble & Gamble, 2008). 1. Recognize the validity and differences of communication styles among people. 2. Learn to eliminate personal biases and prejudices. 3. Strive to acquire communication skills necessary in a multicultural world. Varieties of Language Lin (2016) presents the following nature of language variation as prescribed by most linguists based on the ideas of Mahboob (2014). 1. Language varies when communicating with people within (local) and outs (global) our community. 2. Language varies in speaking and in writing. 3. Language varies in everyday and specialized discourses Characteristics of Spoken Language • • • • • • The spoken language is mostly maintained in the form of a dialogue The spoken language utilizes the human voice and all kinds of gestures The spoken language is spontaneous but momentary. The spoken language cannot be detached from the user of it. The spoken language widely uses intensifying words. The spoken language is characterized by the insertion into the utterance of words without any meaning, which are called “fill-ups” or empty words such as “well”, “and all”, “so to say”, “whatever”, etc. Varieties of Spoken Language Language varies when communicating with people within (local) and outside (global) our community. There are five types of spoken language. • • • • • Interactional- social function Referential- objects or abstract concepts Expressive- judgement or feelings Transactional – driven by needs and wants Phatic- small, plain talk Characteristics of Written Language ● the written variety presupposes the absence of an interlocutor. ● the written language is mostly maintained in the form of a monologue. ● the written language is more carefully organized and more explanatory. ● the written language is able to live forever with the idea it expresses. ● the written language can be detached and objectively looked at. The writer has an opportunity to correct and improve what has been put on the paper. ● the written language bears a greater volume of responsibility than its spoken counterpart. The 3 most Common Language registers in writing • • • Martin Joos describe 5 styles in spoken language • • • • • Frozen register- uses printed or unchanging language, such as biblical quotations Formal register- one way participation, includes presentations or introduction between strangers Consultative register- two way participation; background information is provided- prior knowledge is not assumed. Doctor/ patient Casual register – in group- friends or acquaintances; slang common Intimate register- Non- public, intonation is more important than wording or grammar; private vocabulary. Also includes non- verbal messages. Formal Language register- is more appropriate in professional & academic writing. does not use colloquialisms, contractions or first person pronouns such as ‘I’ or ‘We’. Informal Register – more casual and spontaneous. used when communicating with friends or family either in writing or in conversation. Neutral Language Register – it is used to deliver facts, and nonemotional topics and information. Examples articles, reviews, essays, technical writing reports, business letters, and others Spoken and Written Language Both varieties, however, may be different in terms of their phonetics, morphology, lexicon, and syntax. Yet, the most striking difference between the spoken and written language is in the vocabulary used. Culturally Responsive, Engaging, and Appropriate Language The choice of words is a powerful strategy in communication. When Confucius said, “When words lose their meanings, people lose their freedom”, the control of language is an essential tool for an engaging and responsive communication. Hence, cultural appropriateness of language is conforming to a culture’s acceptable expressions and standards of behavior and thoughts. This is referred to as “POLITICAL CORRECTNESS”. Some Important Terms to Know • • • • • Cultural Awareness and Cultural Sensitivity - Cultural Awareness is knowing that there are multiple different cultures; Cultural sensitivity involves accepting those differences without insisting your own culture is better Cultural Appropriation of images is the adoption of the iconography of another culture, and using it for purposes that are unintended by the original culture or even offensive to that culture’s mores. Gender Sensitivity - refers to the aim of understanding and taking account of the societal and cultural factors involved in gender-based exclusion and discrimination Gender-sensitive language is the realization of gender equality in written and spoken language. Political correctness is used to describe language, policies, or measures that are intended to avoid offense or disadvantage to members of particular groups in society. How to Choose Appropriate Language 1. Notice and reflect on disrespectful language, thoughts and actions. 2. Respect people of different races. 3. Use language that includes the LGBTQIA+ people. 4. Avoid exclusionary, gender-specific language. 5. Avoid using explicitly religious terms in mixed-religious company. 6. Avoid expressions that devalue people with physical or mental disabilities. 7. Refrain from language that groups people into one large category. Cultural Awareness and Sensitivity Guidelines 1. View human difference as positive and a cause for celebration; 2. Have a clear sense of your own ethnic, cultural, and racial identity; 3. Be aware that in order to learn about others, you need to understand and be prepared to share your own culture; 4. Be aware of your own discomfort when you encounter differences in race, color, religion, sexual orientation, language, and ethnicity; 5. Be aware of the assumptions that you hold about people of cultures different from your own; 6. Be aware of your stereotypes as they arise and develop personal strategies for reducing the harm that they cause; 7. Be aware of how your cultural perspective influences your judgments about what appropriate, normal, or superior behaviors, values, and communication styles are; 8. Accept that in cross-cultural situations, there can be uncertainty, and that uncertainty can make you anxious. It can also mean that you do not respond quickly and take the time needed to get more information; 9. Take any opportunity to put yourself in places where you can learn about differences and create relationships; 10. Understand that you will likely be perceived as a person with power and racial privilege (or the opposite), and that you may not be seen as unbiased or as an ally. MODULE 4- EVALUATING MESSAGES AND IMAGES Message is one of the elements that gives information and ideas to its intended receiver or audience. In rhetorical studies and communication studies, the message is the information conveyed by: (a) words (b) other signs and symbols (Nordquist, R., 2017). Therefore, messages whether verbal or nonverbal, or both, make up the content of the communication process. The source or sender starts the process by conveying the message to a receiver (cited in Nordquist, Richard “message communication”). Verbal and Nonverbal Content - Verbal content refers to the written or spoken words, email, text messages, phone calls, snail mail, sky-writing, etc. Nonverbal content, on the other hand, refers to the meaningful behavior beyond words such as body movement and gestures, eye contact, artifacts, and clothing, vocal variety, touch, timing, etc. Messages in Classical Rhetoric - “Both Cicero and Quintilian accepted the Aristotelian Notion that a rhetorical message consists of effective use of logical (logos), ethical (ethos), and pathetic proof (pathos). Messages in the Media - “A well-defined message has two key components. First, it is simple, direct, and concise. Second, it defines the issues on your own terms and in your own words. What is the Purpose of the Message? According to Jennifer Lombardo, MUD school instructor and freelance artist, “determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. Once you have the goal selected, it is then easy to tailor the message in order to reach your audience. It is essential to choose whether to inform, persuade, or offer goodwill via a message in the workplace”. Reading comprehension is the process that involves thinking, teaching, past experiences, and knowledge. b is the highest level of comprehension. It is the process of making evaluations or judgments when experiencing “print, non-print, image-based, and verbal” communication (Phelps, 2002). Steps to becoming a critical reader 1. Prepare to become a part of the writer’s audience. 2. Prepare to read with an open mind. 3. Consider the title. 4. Read slowly. 5. Use the dictionary and other appropriate reference works. 6. Make notes. 7. Keep a reading journal. The 3 Processes of Reading • Bottom Up - Text to Mind (interpreting what the reader understands from the material) • Top Down – Mind to Text (incorporation of the reader’s prior knowledge to the text) • Interactive – combination of the two; Reader already has prior knowledge about some parts of the text and is still able to gain new knowledge. Reading Strategies 1. Previewing Begin with a general idea of what the passage is about. 2. Reading for Main Ideas By reading for main ideas, you identify the point of view of the author. 3. Use Context clues for vocabulary A context is a combination of vocabulary and grammar that surrounds a word. 4. Scanning for details Find important content words. 5. Making Inferences inference is a logical conclusion based on evidence. 6. Drawing Conclusions conclusion refers to information that is implied or inferred. CRITICAL VIEWING: Messages in the Media A well-defined message has two key components: 1. Simple, direct, and concise and 2. Defines the issues on your own terms and in your own words. Visual literacy is reading the text whereas critical visual literacy is reading beyond the text. A critical visual reader: ● Analyzes texts and looks at intentions, points of view, biases ● Evaluates the texts’ socio-political context ● Reads what images and passages are saying: what messages they are suggesting, and how they are shaped to influence the attitudes, values, and beliefs of readers ● Identifies bias in words and expressions ● Recognizes stereotypes in pictures and images ● Understands symbols ● analyzes/evaluates assumptions, beliefs, and practices Factors affecting Varied Interpretation of Texts ● Social Environment ● Home Environment ● Cultural Environment ● Experiences ● Intellectual Level ● Language Differences Ways Used to Convey Messages from Various Texts Read There are different ways by which we can interpret messages from various texts and these ways may also vary based on our level of understanding; based on images; kids normally look for pictures, graphs, charts, or symbols since most of them are visual/ global learners; they can interpret a text, or any observation is through their own stories; Stories can help clarify key values and also help demonstrate how certain tasks are performed within an organization. The Target Audience - knowing the audience will also help to determine the degree of formality with which we should write. Messages which we would like to deliver should fit the target audience of the material. Key Concepts of Media Literacy - Media Literacy is the ability to “critically consume and create media” in order to “better understand the complex messages we receive from the internet and other forms of media. The term “text” includes any form of written, spoken, or media work conveying meaning to an audience. Text may use words, graphics, sounds, and MODULE 5. Communication Aids and Strategies Using Tools of Technology The Role of Technology in Communication - All around the world, the government, education system, researchers, community leaders, teachers, and parents consider technology to be a critical part of a child's communication competence and skills development. - Technology-assisted communication or machine-assisted interpersonal communication combines characteristics of both interpersonal and mass communication situations (Dominick, 1999). Seven Milestones in the Evolution of Human Communication 1. Language 2. Writing 3. Printing 4. Telegraphy and Telephony 5. Photography 6. Radio and Television 7. Computer and Internet The Meaning of Relational Technology - Duck and McMahan (2009) refer to cellphones, Ipods, and other technological devices as relational technologies to emphasize the relational functions and implications of their use in society and within specific groups. Media and Technology Generations - Media scholars Gary Gumpert and Robert Cathart (1995) have maintained that the traditional notion of separating generations according to time can be replaced by separating generations according to their media experience. Online Communication - New face to face communication - Online environment arises from the fact that cyber communication has also expanded opportunities for online users to hide under different and fraudulent identities. Screen Name - A person is sometimes known to others by his or her screen name, which may or may not provide an accurate presentation of the person behind the screen. E-mail Addresses - Also connected to identity instruction, - Have these main parts; the username (sometimes a person’s screen name), the domain name, and the top-level domain. The username comes before the @ symbol; the domain name comes immediately after the @ symbol. And the toplevel domain follows the dot (.). Online Content Creation and Identity - The internet has become both an instrument and a site for social expression; personal web pages, blogs, and the posting of share and display of their thoughts, interests, talents, and other characteristics of the self. Personal Web Pages and Blog - The material and information on personal Web sites and blogs are usually provided for specific reasons. People may incorporate content specifically for personal expression and a desire to share it with others Social Networking Sites - allow people to connect with friends, families, and others in an existing social network while establishing new connections and forming relationships with people from around the world. Mediated Communication and its Impact on Personal Relationships - Kraut, Bryanin, and Kiesler (2006) as mentioned in Dave and McMahan (2009) revealed that “on one level, changes in technology simply allow people to achieve relatively stable relational goals in new ways.” Cellphones and Personal Relationships - Cell phones have come to represent constant connection to those who possess your number, and how freely people give out their cell phone numbers varies. Shared Experience - Shared experience can be derived from the use of cell phones. - When people correspond through text messages, the engagement is in the use of the same technology. - Information, the act of sending and receiving text messages both announces and establishes shared membership and acceptance into a group. Personal Relationships and Social Network - Online communication enables people to maintain existing relationships, enhance existing relationships, and create new relationships, and is dramatically changing social networks (Boase, Horrigan, Wellaman, & Rainie, 2006); CORE TIES include people with whom you have a very close relationship and are in frequent contact. SIGNIFICANT TIE though more than mere acquaintances represent a somewhat weaker connection. Competence and Challenges in Mediated Communication - Learner Messages Social scientists use the term richness to describe the abundance of non-verbal cues that add clarity to a verbal message - Disinhibition blurting out remarks that embarrass ourselves and offend others; Sometimes, communicators take disinhibition to the extreme, blasting-off angryeven vicious- e-mails, text messages, and website postings. The common term for these outbursts is “flaming”. - Permanence It can be bad enough to blurt out a private thought or lash out in a person, but at least there is no permanent record of your indiscretion. By contrast, a regrettable text message, e-mail, or web posting can archived virtually forever. Social media etiquette: what’s safe to share on social networks? An advocacy campaign is a long-term set of activities that includes research, planning, and acting, monitoring, and evaluating advocacy efforts. By practice, advocacy campaigns are delivered through different platforms of media- television, print, and radio. However, contemporary technology has enabled advocates to use digital media such as the internet, mobile devices, and Social Media as tools for pushing advocacy as well. Jumpstarting your Advocacy - Developing your message - Delivering your message - Choosing the right medium Traditional Mediums for Advocacy ● Press Release ● Radio and Television ● Theater and Songs ● Pamphlets, Comic Books and Photos - Characteristics of Effective Informative Speaking ● Intellectually Stimulating ● Relevant ● Creative Methods of Informing o Description o Definition o Comparison and Contrast o Narration o Demonstration Guidelines for Organization Pattern o Chronological step-by-step progression and/ or you want to discuss an event, phenomenon, or concept over time. o Spatial help the audience visualize something you are describing; describe something by moving from point to point through space. o Categorical - emphasize the significance of the categories or divisions in some way o Causal factors (causes) that have contributed to some outcome (effects) o Problem-Solution understand a problem more fully while acknowledging associated solutions SPEECH TO PERSUADE - MODULE 6- COMMUNICATION FOR VARIOUS PURPOSES SPEECH TO INFORM - goal is to explain or describe facts, truths, and principles - designed to educate audiences - your goal is simply to achieve mutual understanding about an object, person, place, process, event, idea, concept, or issue (Verderver, 2015). Techniques in Delivering an Informative Speech - Presentational Aids retain a visual as well as an audio memory of important material - Repetition repeating or paraphrasing important information - Transition retain the relationships among the information being presented Humor and other Emotional Anecdotes create an emotional memory link to important ideas. Mnemonics and Acronyms provide an easily remembered memory prompt or shortcut to increase the likelihood that a list is retained. PERSUASION is the process of altering or reinforcing attitudes, beliefs, values, or behavior. WAYS TO PRESENT PERSUASIVE IDEAS - Cognitive Dissonance Telling listeners about existing problems or information that is inconsistent with their currently held beliefs or known information creates psychological discomfort. - Hierarchy of Needs motivated by unmet needs; The most basic needs are psychological, followed by safety needs, social needs, self- esteem needs, and finally, self- actualization needs. - Positive Motivation convinced that good things will happen to them if they support what the speaker advocates. - Negative Motivation convinced that bad things will happen to them unless they do. SPEECH TO ENTERTAIN The speech to entertain usually happens in an after-dinner situation, or at a time when the audience does not expect to be asked to think very hard or to take a very serious action. PURPOSES AND CHALLENGES OF THE SPEECH TO ENTERTAIN - Most speakers also seek to impart some sort of memorable message. - Very difficult speech to give - Humor is hard to plan; professional humorists are likely to employ teams of writers, and even they can an often do flop. ENJOYMENT VERSUS HUMOR Creating enjoyment, it should be pointed out, does not always mean being funny. In fact, most successful speeches to entertain will probably include a lot of informative material, they will stick to a central theme or point, and, however light-hearted, many, like a good fable, will have a moral at the end. PREPARING AND PRESENTING THE SPEECH TO ENTERTAIN ● Aim to stimulate enjoyment in your audience. ● Make your presentation brief. ● Provide a memorable message. BASIC PARTS OF SPEECH TO ENTERTAIN Introduction Body Conclusion