Meraki Insight Entendendo a importância do “Observability” no suporte a experiênia do usuário Lucas Pavanelli lpavanel@cisco.com Agenda Full Stack Obervability Meraki as a Platform Meraki Insight - Demo Meraki APIs ThousandEyes TE – Demo and APIs Meraki Insight vs ThousandEyes © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Full Stack Observability Lucas Pavanelli lpavanel@cisco.com Full-Stack Observability with Business Context - Customer Use Cases Performance Optimization Security Need to improve app performance and correlate metrics with business outcomes to provide a flawless app/ user experience Need for active matching of infrastructure needs and costs to app and business demands Need to ensure runtime and development app security, and create shared context between applications and security teams Full-Stack Observability Business context ΜΆ customer use cases AppOps and DevOps Performance Optimization Security Hybrid application monitoring Hybrid cost optimization Application security Modern (cloud-native) application monitoring Application resource optimization InfraOps Customer digital experience monitoring NetOps Application dependency monitoring © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential SecOps Islands of operations are inefficient and ineffective. SaaS AppOps InfraOps and DevOps SaaS CLOUD PROVIDERS SERVICE PROVIDERS COLOCATION SECURITY SaaS SaaS SaaS SecOps NetOps CAMPUS © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public BRANCH DATA CENTER EDGE | IOT & OT 6 Your teams need to see the full stack of available data Shared context across the digital experience AppOps and InfraOps DevOps NetOps © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public SecOps 7 From applications and the business… SaaS Application performance monitoring AppOps and DevOps Digital experience monitoring Public Cloud • Improve application performance and ensure quality software delivery • View performance at every step of the user journey • Correlate performance metrics to business outcomes Public Cloud SaaS © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 8 …to infrastructure… UCS and HyperFlex Multicloud management AppOps InfraOps and DevOps Infrastructure management Public Cloud • Discover app and infrastructure interdependencies to make more informed decision on how to apply and use IT resources • Allow resource decisions to be tied to application demand, relevant policies, and available capacity. © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 9 …to security… Software-defined perimeter AppOps InfraOps and DevOps Workload security Public Cloud Multi-factor Authentication Infra-threat detection • Gain security visibility in application-native context • Perform vulnerability and remediation/patching • Detect attacks and respond Micro-segmentation Security management SecOps © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 10 …to networks. Branch office Manufacturing plant AppOps Private cloud InfraOps and DevOps Consumer • Extend visibility into the Internet and services you don’t control to monitor your entire application delivery chain APIs • Correlate application performance with network and Internet metrics in real-time • Reduce MTTI and MTTR for business –critical application downtime Digital experience monitoring NetOps Network management © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public Data center DNS COLOCATION ISP Remote workers CDN Campus SaaS SecOps Public Cloud 11 Secure SD-WAN Cisco’s flexible architecture for Intent-based Networking On-premise | Cloud | Multi-tenant Management & Analytics Any Deployment Any Service Any Transport Multicloud Optimization Satellite Any Location Branch Automation | Network Insights | Machine Learning | AI Open | Programmable | Scalable Multi-Layer Security Internet Analytics MPLS Colocation Voice 5G/ LTE Cloud SaaS Optimization O365, Webex SDCI* Remote Work * Software Defined Cloud Interconnect © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Meraki Platform A solid foundation that helps your business thrive The engine behind the single pane of glass • Highest grade security • Highly advanced cloud infrastructure Cisco Meraki: Simplifying IT A complete cloud-managed IT solution Wireless, switching, security, SD-WAN, endpoint management, and security cameras Integrated hardware, software, and cloud services Leader in cloud-managed IT Among Cisco’s fastest growing portfolios 250k+ Unique customers 3.5M+ 5.5M+ Meraki devices online Active Meraki dashboard users Machine learning applied in the real-world MV Object detection Deep neural network technology Smart Camera MX SD-WAN gateway MR Access Point Mask detected No mask detected App performance Thresholds w/Bayesian models Wi-Fi connection failures Regression models for forecasting Using infrastructure insights for better outcomes Performance analytics Auth. 101100101010010001010100110101100 Industry’s widest data set RSSI DNS 001001010010101001000101010011011 Latency SNR 101101001011010101101011101001100 Data Rate DHCP 010100101101101011010000101010101 Channel 101101100100100010101001101010110 utilization 010001010100110110110101010010101 101101001011010101101011101010100 WAN101101101011010000101010101101101 Performance 100100100010100110010100101101110 110100001010101011011011001001000 101101100100100010101001101010110 Application 010001010100110110110101010010101 Performance 101101001011010101101011101010100 101101101011010000101010101101101 100100100010100110010100101101110 110100001010101011011011001001000 Config change assurance Pinpoint network issues Automating assurance with Meraki Health 10% 75% SNA < 15dB 65% latency > 200ms 100% 100% 100% End Point Cloud Services 80% Meraki Insight Demo and APIs! https://dcloud2-rtp.cisco.com/content/instantdemo/ciscomeraki-network-and-application-assurance-v2-for-partnersinstant-demo?returnPathTitleKey=content-view ThousandEyes AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20 How is this done? Cloud Agent Enterprise Agent Endpoint Agent Globally distributed agents installed and managed by ThousandEyes in 193 cities in 58 countries around the world. Lightweight software-based agents easily installed on your own network, in data centers, branch offices & VPCs. Browser-based plugins installed on end-user laptops and desktops. External Vantage Points Internal Vantage Points End User Experience Big Data Analytics AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21 PaaS, IaaS adoption/migration networking observability Users Public Cloud Internet DNS BGP Users DDoS Security ISP APP/Service CDN ISP Enterprise Agent Users Cloud Agent AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 3rd Party Apps 22 Internet and Hybrid Cloud Visibility Public Cloud Internet v Branch Office Monitor SD-WAN tunnel endpoint SaaS Apps Monitor Branch to Cloud & SaaS apps Monitor Branch to Internal Apps Private MPLS Enterprise Agent Cloud Agent Enterprise Data Center AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23 Multi-cloud visibility SaaS - App - Service Internet Enterprise Network Exchange Providers Enterprise Agent Cloud Agent AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24 Understand app experience with Web Synthetics • Agent-based measurements of web applications • Measure entire multi-page workflows simulating a complete user journey • Multi-layer correlation • - Transaction scripting - HTTP, Path Viz, BGP, Outages Baseline and track user experience with page load tests AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 25 The gold standard for path visualization • 16 categories of data and metrics • Hop-by-hop, multi-point, interactive • Unified, interactive and tune-able visualization • Visual error indicators based on multiple metrics AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26 Industry’s leading BGP monitoring • Dozens of global BGP feeds for accuracy • Metric history - reachability, path changes, updates • World-class visualizations AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27 Collective intelligence: Outage detection SaaS Experience Monitoring Increase AIOps effectiveness with SaaS Applications network insights. Office 365 Branch Office Branch Office Data Center Branch Office SAP Cloud Branch Office Salesforce Can your users reach the services they need, as they expect? AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 29 ThousandEyes Demo and APIs! Lucas Pavanelli lpavanel@cisco.com https://dcloud2-rtp.cisco.com/content/instantdemo/cisco-fullstack-observability-instant-demo 1 3 core Integrations ThousandEyes Internet and Cloud Intelligence in AppDynamics Dash Studio The native integration of ThousandEyes network and internet performance metrics into AppDynamics Dash Studio, AppDynamics’s next generation dashboarding experience 2 Native Alerts Integration Proactive outage detection through integrated, actionable alerting 3 Snapshot Integration Trigger ThousandEyes snapshots from AppDynamics AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 31 Learning next steps 1 developer.cisco.com/iac AppDynamics is part of Cisco. Connect with the DevNet Inside Story site; sign up for Technical Advisory Group Read Full-Stack Observability: A Quick Intro for Networkers Visit the Infrastructure as Code Dev Center: 2 http://cs.co/fsointro 3 © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY https://cs.co/devnet 32 TE API projects https://github.com/CiscoDevNet/ThousandEyes-Postman https://github.com/flopach/thousandeyes-grafana-dashboard https://github.com/CiscoDevNet/TE-Test-Automate https://github.com/CiscoDevNet/SDWAN-TE-Integration https://github.com/JPedro2/Cloud-Native-Demo AppDynamics is part of Cisco. © 2020 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33 Meraki Insight vs ThousandEyes Lucas Pavanelli lpavanel@cisco.com How many agents I need? Multi-Sensor Cloud Agent Enterprise Agent Endpoint Agent © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Single-Sensor DNS layer ThousandEyes Tests DNSSEC DNS Trace voice layer Score of the domain. Scoring is done through a calculation considering DNS response time, ICMP and available goodput and order number . DNS Server Voice RTP SIP Transaction Test Page Load VoIP Health MOS Score. Loss, Latency and Jitter Http Response time App Usage (in network) HTTP request time (in network) HTTP Server Loss, Latency and Jitter Network Test Wan and LAN Visibility L3 web layer Meraki Insight Tests MOS Score. BGP Monitoring Loss, Latency , Jitter, Usage. AppDynamics is part of Cisco. 36