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Order Task
cloud Computing (The Islamia University of Bahawalpur)
Studocu is not sponsored or endorsed by any college or university
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Sauce & Spoon Project Plan
Task ID
number
Milestones/Tasks
1
Milestone: Receive tablets at North and Downtown restaurants
1.1
Select a tablet vendor
1.2
Create contracts and statements of work for vendor
1.3
Select tablet type that is ideal for tabletop
1.4
Select branding and design package for tablets
1.5
Update menu interface to match Sauce & Spoon branding layout
1.6
Design mockup and upload software on tablets
1.7
Tablets shipping and delivery
2
Milestone: Test tablets at North and Downtown restuarants
2.1
Upgrade POS systems at North and Downtown restaurants
2.2
Integrate POS system with tablets
2.3
Update and integrate tablets with backend computers at main office
2.4
Hire electrician to install tablets on tabletop at two restaurants
2.5
Electrician wires tablets to tabletop at two restaurants
2.6
Test the running of new system at two restaurants
3
Milestone: Train management and staff at North Location to use
new tablet system
3.1
Prepare training materials for using new tablet system
3.2
Pre-training meeting at North Location for management
3.3
Seydou trains and test managers at North Location
3.4
Pre-training meeting at North Location for staff
3.5
Manager trains and test front house staff at North Location
Manager trains and test back of house staff at North Location
3.6
4
Run a simulation of new system with selected guests at restaurant
Milestone: Implement running of new tablet system at Downtown
restaurant
4.1
Prepare training materials for using new tablet system
4.2
Pre-training meeting at Downtown for management
4.3
Seydou trains and test managers at Downtown
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4.4
Pre-training meeting at Downtown for staff
4.5
Manager trains and test front house staff at Downtown
Manager trains and test back of house staff at Downtown
4.6
5.1
Run a simulation of new system with selected guests
Milestone: Launch tabletop tablets at North and Downtown
locations
Message about launch date to key stakeholders
5.2
Update marketing/Social media plan/ Calender
5.3
Launch tabletop tablets at two restaurant locations
5
6
Miletsone: Determine survey result of using new tablet system
6.1
Produce multiple drafts of marketing materials
6.2
Generate an email list
6.3
Program emails to be sent to correct dates
6.4
Asign a team member to create a survey
6.5
Carry out survey
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oject Plan
Notes
Start
Date
Seydou has informed us Terrific Tablets will offer the tablet service
Terrfic Tablets offers branding packages as a seperate offering.
Seydou will work with the marketing departement to ascertain branding
No upgraded tablets ; getting what's available for launch, but will swap for
uprgaded ones after
Seydou will work with Terrific Tablets to select an electrician ideal for the job
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Due
Date
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PHASE
Duration
Task Owner
Status
M T W R F M T
In hrs/days
1 day
3 days
1 day
1 day
1 day
5 days
11 days
4 days
4hrs
3hrs
1 day
6 days
1 day
1 day
1 hr
2 hrs
1 hr
2hrs
1 day
1 day
1 hr
2 hrs
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1 hr
2hrs
1 day
1 day
10 days
1 day
3 days
1 day
1 day
1 day
10 days
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ASE ONE
PHASE TWO
W R F M T W R F M T W R F M T W R F M T W R F M T W
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PHASE THREE
PHASE FOUR
R F M T W R F M T W R F M T W R F M T W R F M T W R
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F
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Task Brainstorm
Task
Milestone: Receive tablets at North and Downtown restaurants
Select a tablet vendor
Create contracts and statements of work for vendor
Select tablet type that is ideal for tabletop
Select branding and design package for tablet
Update menu interface to match Sauce & Spoon branding layout
Design mockup and upload software
Tablets shipping and delivery
Milestone: Test tablets at North and Downtown restuarants
Upgrade POS system
Integrate POS system with tablets
Update and integrate tablets with backend computers at main office
Hire electrician to install tablets on tabletop at two restaurants
Electrician wires tablets to tabletop at two restaurants
Test the running of new system at two restaurants
Milestone: Train management and staff at North Location to use new
tablet system
Prepare training materials for using new tablet system
Pre-training meeting at North Location for management
Seydou trains and test managers at North Location
Pre-training meeting at North Location for staff
Manager trains and test staff at North Location
Run a simulation of new system with selected guests
Milestone: Implement running of new tablet system at Downtown
restaurant
Prepare training materials for using new tablet system
Pre-training meeting at Downtown for management
Seydou trains and test managers at Downtown
Pre-training meeting at Downtown for staff
Manager trains and test staff at Downtown
Run a simulation of new system with selected guests
Miletsone: Carryout survey and determine result of using new tablet
system
Produce multiple drafts of marketing materials
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Generate an email list
Program emails to be sent to correct dates
Asign a team member to create a survey
Determine survey method to use
Create a process in how to carry out survey
schedule
staff
with GMat two restaurants in using the
Train some
keymeeting
staff members
new
system of trained staff members taught to use the
Test tablet
the efficiency
new
tabletmembers
system trained in the new system train waitstaff on
Key staff
the new tablet system
Test
waitstaff
in new
usingtablet
the new
tablet
system
Run atrianed
simulation
of the
system
with
guests to test
run the system with trained waitstaff
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Notes
Seydou has informed us Terrific Tablets will offer the tablet service
Terrfic Tablets offers branding packages as a seperate offering.
No upgraded tablets ; getting what's available for launch, but will swap for uprgaded ones after
Seydou will work with Terrific Tablets to select an electrician ideal for the job
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Estimated Duration
(Days)
1
3
1
1
1
5
11
1
4
1
1
6
1
Optimistic
Most Likely
Confidence
Rating
(H/M/L)
Pessimistic
3
4
7
4
10
5
11
7
3
4
7
5
6
10
H
H
H
H
H
H
20 M
M
L
M
H
M
M
1
1
1
1
1
1
1
1
1
1
1
1
1
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Known Dates
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1
1
1
1
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Additional Resources
Title
Link
Step
byDevelop
step guide
to tabletop POS
tablets
How to
a Successful
System Buzztime Business
Talech
Implementation
Why Tablets on plan
Restaurant Tables Are
Here to Stay
eater.com
ResearchGate
Mojo iCuisine
business.com
Best uses of tablets at your restuarant
Best
questions
to ask
a restaurant
Effective
strategies
to in
improve
your survey restaurant.eatapp.co
restaurant services
posist.com
Date Added
25/10/2021
25/10/2021
25/10/2021
25/10/2021
29/10/2021
29/10/2021
29/10/2021
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Notes
An article on the implementation of tabletop interactive system in a restaurant in Taiwan.
Contains an article on the best reasons for using tablets at restaurants
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Quality and Evaluation
Quality Standards
Category
Customer satisfaction
Quality Standards
Criteria/Description
Reducing average ticket time to 8 minutes for
appetizers and 12 - 15 minutes for entrees
Acheive a one minute or less checkout time
Less than 5% of customers who use tablets
report technical issues each week
98% order accuracy
Average wait time of 10 minutes or less
before customers are seated
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Evaluation
Questions
How satisfied
are customers
with time it
takes
to
recieve
their
orders?
Are waitstaff meeting orders quicker than
before?
Are
customers
satisfied
with checkout
time?
Do waitstaff
have
more issues
with checkout
time
than before?
Do customers
complain about using tablets
to
place
orders?
Are waitstaff happy with tablet system over
old
system?
Is there
an increase of complaints from
customers
orders?
Are guests about
using their
tablets
to place orders
more than asking for a server?
Has
waste
Havefood
guests
waitreduced?
time reduced due to tablets
at restaurant?
Evaluation
The average
ticket timeIndicators
for appertizers
reduced
to
8
minuites
The average ticket time for entrees reduced
to
15 minutes
Checkout
timetops
is averaging one minute or
less
98% of waitstaff happy with using tablets for
checkout
Only 2% of customers report having issues
with
only tablets
1% of staff have raised a complaint
about
using
theoftablet
system
Less than
2%
customers
complained
about
their
orders
Over 90% of guests use tablets to place
orders
onofreturn
visitsorders has decreased
The rate
returned
by over 90%
Average wait time is at 10 minuites or less
Are staff able to complete orders via tablets
ontime?
98% of waitstaff use tablets effortlessly
How satisfied are waitstaff with using the
new tablets?
Has
revenue
increased?
Do the
new tablets
improve the user
experience?
Does
new tablets
increase
userabout
satisfcation?
How many
waitstaff
are raving
the
new tablet system?
Waitstaff can log into their tablet account on
the
try of the average customer visit
Thefirst
length
shortens
by 15%
Guests who
used tablets are 50% more likely
to
recommend
the who
restaurant
to a friend
98% of customers
used tablets
recieved
the correct order
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Criteria Met?
0
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Survey Questions
Quality Standards
Criteria/Description
for appetizers
and 12 - 15 minutes for
entrees
Acheive a one minute or less checkout
time
Evaluation
Questions
How satisfied
are customers
with time it
takes
to
recieve
their
orders?
Are waitstaff meeting orders quicker than
before?
Are customers satisfied with checkout
time?
Do waitstaff have more issues with
checkout time than before?
Less than 5% of customers who use
Do customers complain about using
tablets report technical issues each week tablets
to place
orders?
Are waitstaff
happy
with tablet system
over old system?
98% order accuracy
Average wait time of 10 minutes or less
before customers are seated
Is there an increase of complaints from
customers
orders?
Are guests about
using their
tablets
to place orders
more than asking for a server?
Has
waste
Havefood
guests
waitreduced?
time reduced due to
tablets at restaurant?
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lOMoARcPSD|24368630
Evaluation
Indicators
The average
ticket time
for appertizers
reduced
to
8
minuites
The average ticket time for entrees
reduced to 15 minutes tops
Checkout time is averaging one minute or
less
98% of waitstaff happy with using tablets
for checkout
Only 2% of customers report having
issues
tablets
only 1%with
of staff
have raised a complaint
about using the tablet system
Less than 2% of customers complained
about
their orders
Over 90%
of guests use tablets to place
orders
on
return
visitsorders has decreased
The rate of returned
by over 90%
Average wait time is at 10 minuites or less
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Survey Question
Question Type
How often do you dine with us?
Multiple choice
Did you place your order using a tablet?
Yes/No
Placing an order using a tablet was?
Multiple choice
The
tablet arrived
is userfriendly.
Yourtable
appertizer
in 8 minutes or less after you placed True/False
True/False
your order via a tablet.
Your
afteratordering
withina15
tablet
arrived
in? after Multiple choice
Your appertizer
entree arrived
your table
minutes
or less
you placed
your ordertime
usingestimate
a tablet.of your entree arriving at True/False
What
is a reasonable
your table after placing your order with a tablet?
Open-ended
Your
checkout
time
using
tablet
was
satisfactory.
Scaled
Were you able to check out in a minute or less using the
tablet?
What do you have say about your checkout time using our Yes/No
tabletop
tablet?
There was
an issue with the tablet when you tried to place Open-ended
your
order.
tabletop
tablet service? 1 being extremely dissastisfied and True/False
Scaled
5 being extremely satisfied.
How difficult was your experience with our tabletop tablet? Scaled
How satisfied were you with your order via tabletop tablet? Scaled
You
received
the was
correct
via tabletop
tablet. True/False
In what
condition
theorder
orderyou
youmade
received
which you
made
via tabletop
You waited
for ten tablet?
minutes or less before you were seated at Multiple choice
True/False
your
Wait table.
times at Sauce & Spoon's lobby before guests are
seated
a table are
reasonable.
In your at
experience
what
can we do to improve our tabletop Scaled
Open-ended
tablet service at Sauce & Spoon?
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lOMoARcPSD|24368630
Question Answer Options (depends on question type)
Option #1
This is my first time
Yes
Easy
8 minutes or less
Option #2
Option
#3 once a
Option #4
I come by
at least
I visit occasionally
I dine with you weekly
month
No
Could not understand it
Needed a bit of practice Had to ask a staff
1
0
1
0
9 to 12 minutes
13 to 16 minutes
17 to 20 minutes
1
0
Open ended
I strongly agree
Yes
Open ended
Neither agree nor
disagree
I agree
No
1
1
Very difficult
Very satisfied
I disagree
0
2
Difficult
Somewhat satisfied
3
Had to ask
for help
Neither
satisfied
nor
dissatisfied
1 Not all my orders were 0 I received the wrong
order
I received my exact order correct
1
0 Neither agree nor
disagree
I strongly agree
I agree
Open ended
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4
Easy
Somewhat dissatisfied
It was an abolute
dissater
I disagree
lOMoARcPSD|24368630
Option #5
Over 20 minutes
I strongly disagree
5
Too easy
Very dissatisfied
I strongly disagree
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