Product created by Fiverr User alexvlaston https://www.fiverr.com/alexvlaston If you want to reach high numbers for your Amazon Business, it’s not going to be a walk in the park as the most courses sellers are promoting it. You have to push hard every day to have a perfect good-looking listing, keep in touch with your customers and bring as many people to your page. This is a real business that will require more than 8 hours per day if you want to achieve success. In this short guide you will find the steps that we check daily to ensure that our business goes in the right direction. Thank you for purchasing, Alex. Let’s start! Daily Checklist. 1) Message the buyer that has ordered your product. Thank him, give him the order number and wish him well. I usually send this message: “Dear ( Name ), Thank you for purchasing our ( product name ). We are grateful to you for choosing us and we will do anything that stands in our power to ensure you the best customer support related to our product. Here is the order ID – (order id) - and if you need further assistance, we will be happy to help you until you are completely happy with your purchase. Kind regards, (Name) Customer Support” Note: It is very important to try and form a relationship with your buyer from the start. I use short messages that will capture everything I have to say because usually buyers don’t even read these messages so you have to be short and on point. 2) Check reviews and messages and respond accordingly. Answer nice to your reviews no matter what the customer might say. If I get a bad review, I answer this way: “Dear (customer user), Thank you for your feedback. It really helps us improving our product. Please contact us using the seller central message and we will find a way for you to be happy with your purchase. Our rule is that all our customers must be happy with the products we provide, no exception. Kind regards, (Name) Customer Support” Note: The customer may not reach out to you, usually they never do. But the other people reading the reviews will find out that you have a nice customer support and more trust will be built. 3) Check the feedback. Most users offer feedback to you as a user thinking they are offering a product review. Send them back an email and ask them nicely to write that same text at the product – Send them the link to your product. “Hello (username), Thank you for your nice feedback! Would you be so kind to say the same thing about our product – (Product link) – It will mean the world for us. Thank you, Yours faithfully, (Name) Customer Support” 4) Answer any questions you may receive on your product. 5) Check for Customer Returns and Refunds and message the buyer: “Dear (Name), We noticed that you requested a refund for our product (Product name + order ID). We would love to know what was wrong about it or what made you to resend the product. Customer satisfaction means a lot to us and we strive to improve ourselves and our product every day. Your help will be much appreciated. Yours faithfully, (Name) Customer Support 6) Ask for Reviews – I usually ask for reviews after 10 days since the customer has received the product. I consider this time enough for him to test it and still have the fresh remembering of buying it from you. This is what I’m using: “Dear (Customer name), Thank you again for buying the (product name) from us - (Product link + order id). We would like to invite you in the 1% club. This means that you can join the special 1% club where customers like you leave reviews to guide other potential customers. People rely very much on reviews when buying but only 1% of the buyers write product reviews. This way you can contribute to our great community and you can impact the quality on the market. You can help us with a review at the below link and we will be very grateful because it really impacts our way of selling ( Product Link ) Kind regards, Yours faithfully (Name) Customer Support 7) Check your keyword rankings – Don’t be logged in when doing this or log in from other device because your Amazon Account and IP may skew rankings. 8) Check your inventory – Make sure you have enough inventory and calculate when you should run out of it. 9) Social Media Posts: *First post as early in the morning 6AM – 8 AM Facebook – 3 Twitter - 2 Instagram – 3 Respond to private messages and comments on social media. Weekly Checklist: 1) Check out your traffic and your ordered unites and calculate your Conversion Rate – This video helped me understand page views better https://www.youtube.com/watch?v=NvsiEJKtUAQ 2) Social Media and Personal Website - Create 1 blog article per week about your niche and poste it on your social media. Make everything possible to get the subscribed to your news. - Create a facebook group with people where you can offer them coupons and discounts and you can talk freely with them. - Follow other groups related to your niche and post there. Try to get them to your group - Make an audit. See how many interactions and how many people have followed you in the last week. Try to top that number in the next week. 3) Check your PPC Campaigns. See what’s working and not. Remove the keywords that don’t bring sales and add new ones and so on. 4) Check your facebook ads: Depending on your niche, you can make big sales with just 5$ a day. Select your perfect audience using Facebook Audience Insights and then start with sales ads. This video helped me to find my perfect audience and you can also subscribe to all of the videos: https://www.youtube.com/watch?v=1g17t182OgA&t=40s 5) Post video stories on Instagram – Check weekly followers and message the people who are liking your posts the most – This is a powerful developing platform that can offer your brand and product a great exposure. Also, Instagram ads are quite cheap right now and you can do them from your Facebook business platform. 6) Check your competitor’s listings. See if you can improve anything, pictures, text, etc. Do what your competitor does best. 7) Talk to your supplier at least once per week. You need to build trust. Eventually, have a back-up supplier just in case. I hope you will follow these steps daily and weekly. It’s hard to follow them daily, but after a while it paid of and I hired someone to do them for me. I hope you will do the same. Thank you for purchasing this schedule. Yours faithfully, Alex
