MARKETING PLAN A simple explanation of the Merka growth strategy NEW CUSTOMERS ATTRACT Strangers CONVERT Visitors CLOSE Leads DELIGHT Customers web visitor Snapchat Instagram Google Tiktok Twitter Retargeting AD abandon cart emails SMS Promoters Surveys Smart Content Social Monitoring Unaware The goal of this stage is to bring new customers who have a desire or are interested in the field but do not know anything about the brand .After visiting the site, he will learn about some products and then turn into a customer who has knowledge but has not yet purchased not yet purchased‫‬ Interest channels CONVERT Visitors CLOSE Leads DELIGHT Customers web visitor Organic & Ads Retargeting AD abandon cart emails SMS Promoters Surveys Smart Content Social Monitoring Solution aware When the customer reaches this stage, he often does not know that the product offers this solution or has a concern about the experience:, the solutionProvide results before and after, whether organic or ads, and providing customer .experiences as well Complete the purchase Interest reconnection CONVERT Visitors CLOSE Leads buy again web visitor Thank you email Special offers SMS reminders Retargeting AD abandon cart emails SMS Most aware At this stage, you are communicating with a customer who knows you well, you need to stay in his mind to make a second purchasing decision Action plan for April - COMPLETE THE PURCHASE - SEO IMPROVE 4 PRODUCTS RAD RAD RAD EXPECTED SPENDING END OF THE MONTH - SAR END OF THE MONTH - SAR END OF THE MONTH - SAR END OF THE MONTH - SAR + ORGANIC SPEND STATUS IN PROCESS NOT YET BOUGHT RAD WHEN IS THIS TASK DUE? IN PROCESS 350 K WHO PERFORMS THIS TASK IN PROCESS NEW CUSTOMERS ACTUAL RESULTS IN PROCESS ACTIVITY EXPECTED RESULTS