Melissa Peralta
February 27, 2023
Business Process of a College Bookstore Order through online.
Part 01:
1. The customer goes to the online platform for the Elac Bookstore
2. Customer browses through the website to see if the textbooks that they need are available.
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2.
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2.
Customer finds the textbook they need available.
Customer requested the purchase of the book with through EOPS.
Customer does not find the book they need.
Customer calls the bookstore customer service to inquire on the books.
1. EOPS checks through the students data to confirm balance amount.
2. EOPS gives the clear that the customer can purchase the books
1. Bookstore receives a request for the paid books
2. Pick and separate the books by number order and is placed in a bag with the processed
order form and set aside
1. Bookstore supervisor answers call
2. Customer and supervisor discuss whether the book is still being shipped or Professor did not
order any book through the store and come to an outcome.
1. Bookstore sends a email confirmation to the customer with the location of the bookstore and
confirmation number.
2. Customer goes and shows the confirmation number to the clerk and is given the package.
Part 03:
By making our bookstore more effective, we can add a bundle deal where if they are in a Biology or
Anatomy class the lab book comes with the textbook automatically. There are a lot of complaints where
you do have to buy both books separately and it is not cheap. Having lab books being in a bundle with
the textbooks will help our bookstore become more effective with better deals. As well as having more
rentals for more subjects rather than just math and health as well as renting out lab coats. The more we
can help out the students, the bookstore will thrive with positivity and popularity.
Besides making our bookstore more effective, we can also make it more efficient by having those lockers
where you are given a code that opens up a locker. Having a electronic locker where we can put the
books there with the code that we give through email can be more efficient for both the bookstore and
customers. If the customer is in a hurry then can input the code and their locker with the books or items
that they ordered would be there. It is also beneficial for us as well, if we are busy and packed with in
Melissa Peralta
February 27, 2023
the store with customers, it won’t be as much as a hassle looking for the right package with the students
books as well as they don’t have to wait in a long line just to pick up.