Ahmed Waheed AbdelMoniem
Personal Details
Operations Sr. Supervisor
AhmedWahid2005@hotmail.com
Profile
+2010-6960-3633
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September 1, 1988
https://www.linkedin.com/in/ahmedwaheed-83135a44/
Skills
Senior Supervisor with demonstrated skills in decision-making and team
management. Utilizing up-to-date and correct technical knowledge, and
smoothly direct operations. Possesses a 10 years' experience in the fields of
system administration, software engineering, project management, agile
techniques, and top-notch Linux, Bash, and Python skills.
Education
Communication
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Leadership
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Teamwork
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Digital Literacy
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Budget Planning
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Agile Methodologies
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Linux/Unix
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Python
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Bash Scripting
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SQL
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IAM
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Access
Management
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Bachelor’s Degree in Communication
Engineering
Cairo University
2005 – 2010
Employment
Introduction to Cloud Computing
Coursera, Credential ID: BENNPD7LE2DB
Management Systems Sr. Supervisor
Jan 2022 – Present
Vodafone, Egypt
• Managed and developed team of 8 SREs.
• Tracked individual performance for 8 SREs and take appropriate
corrective measures.
• Conducted workload assessments and devised new operational
processes that led to 25% increase in productivity.
• Responsible for 24x7x365 monitoring, response, service restoration,
and escalation for all network management systems in Vodafone
Egypt.
• Achieved 33%-time reduction in daily checks using automation and
RPA processes.
• Ensure quarterly audit of all users’ accounts across all systems.
• Accountable for Nokia NetGuard IAM planning and operations.
• Tracked on going projects' progress with 9+ operation and 10+
planning teams.
• Created budgets and managed costs for average of 10 projects
annually.
• Managed budget of €1.3+ Million.
• Issued and handled 20+ POs using SAP.
Introduction to iOS Mobile Application
Development
Coursera, Credential ID: 69GB4UE3T8K3
OSS Planning and Support Technical Lead
Vodafone, Egypt
• Lead a team of 5 SREs in the OSS domain.
Certificates
Programing Fundamentals in Swift
Coursera, Credential ID: FA44V624RDGJ
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Version Control
Coursera, Credential ID: X3V2GAD7A7QT
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Introduction to Data Science in Python
Coursera, Credential ID: QMVUAJU9ZQHH
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External
Dec 2018 – Dec 2021
Interacted and communicated with 1,000+ internal customers,
business users, and IT staff.
Accommodated support for 50+ physical servers, and 1,100+ VMs.
Developed 30+ automations for daily health-check.
Coordinate internal resources and vendor/third parties for smooth
execution of projects.
Planned, integrated, and delivered 4 ENM systems in Vodafone Egypt.
Developed application to integrate mobile App with OSS-RC & ENM
using Python and REST APIs based on agile methodology.
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Programming Foundations with
JavaScript, HTML and CSS
Coursera, Credential ID: ULFH3ML99AN3
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Courses
PMP in EMAK Academy
Scrum Master (ABC) e-learning
Linux Admin & Scripting Diploma
VMware vSphere: Install, Configure,
Manage [V6.x]
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Developed GUI using Python to enhance user experience for
Integration teams.
Prepared status reports, presentations, and project demonstrations for
senior managers, and HOD.
Conducted regular audits of privileged account to identify potential misuse
or abuse.
Developed and automated new identity management policy to ensure that
only authorized personnel had access to sensitive systems.
Created profile matrix for more than 800 users across 15+ teams.
Defined approval cycle for user creation across all systems.
Automated users’ creation based on predefined profile matrix on all
Ericsson management systems using API.
OSS Planning and Support Sr. Specialist
Nov 2015 – Nov 2018
Vodafone, Egypt
• Actively listened to customers, handled concerns quickly and escalated
major issues to supervisor.
• Developed auto-recovery scripts using Bash script and Python to
enhance availability and reduce recovery time.
• Developed different scripts for capacity planning using Bash script.
• Provided and maintained 120+ customized reports for stakeholders.
• Developed detailed projects plan to monitor and track progress.
• Managed OSS-RC split project including migration of 17 RNCs and
3,000+ radio nodes.
• Created and operated local Active Directory for multiple systems.
SOC Transport Backoffice
Jan 2014 – Oct 2015
Vodafone, Egypt
• Coordinated workload for first line team consisted of 6 engineers.
• Monitored and troubleshooted problems related to various
transmission domains (Ericsson, Huawei & SIAE).
• Handled 200+ transmission tickets per day.
NFM Area Coordinator
Jan 2012 – Dec 2013
Ericsson, Egypt
• Coordinated workload for rest of field teams (Diesel, Portable
generators, Environment, Power, and Access teams).
• Established new team of 3 members and gave them training and
technical support.
• Met customers to prepare detailed ordering briefs and clarify specific
requirements of each project.
Network Performance Engineer
Nov 2010 – Dec 2011
Itisal International, Egypt
• Maintain high network performance by checking RF & antenna
systems using Sitemasters “Protek, Anritsu & JDSU”.
• Solving 600+ RX Diversity Problems.
• Realignment for 120+ Microwave links in Etisalat's project inside
greater Cairo.
External