Tutorial Academy Secondary School
School Based Assessment (SBA)
CANDIDATE NAME AND CANDIDATE NUMBER:
Areema ShanideoKobe SimonNaricia EvansSemie GanpatAlister ScipioCENTRE NUMBER:
TERRITORY:
TITLE OF SUBJECT:
TEACHER:
Page 1
Contents
Acknowledgement .......................................................................................................................... 3
Introduction ..................................................................................................................................... 4
Title of project................................................................................................................................. 5
Aims of project ............................................................................................................................... 6
Functions of the Human Resource Management Department at Banks DIH Ltd ........................... 7
Correspondence Letter .................................................... Ошибка! Закладка не определена.
Methodology employed .................................................................................................................. 9
Interview questions for manager ................................................................................................... 10
Interview Questions for Employees .............................................................................................. 11
Five questions asked of personnel ................................................................................................ 12
Schedule of Activities ................................................................................................................... 13
Legislation (ACTS) ....................................................................................................................... 14
Written report ................................................................................................................................ 15

Limitation ...................................................................................................................... 15

Findings ......................................................................................................................... 15
Recommendation .......................................................................................................................... 17
Conclusion .................................................................................................................................... 18
Graph 1: showing the (4) questions asked of personnel of Banks DIH ltd ................................... 19
Analyzation of the above graph ................................................................................................ 20
Table of (Equipment’s the business possesses) (suitable/not suitable) ........................................ 21
Bibliography ................................................................................................................................. 22
Appendix……………………………………………………………………………………………………………………………………..………..23
Page 2
Acknowledgement
First, the researchers would like to thank god for the health and strength to do this School based
assessment. The researchers would also like to thank everyone especially her teacher who guided
them all the way to make ensuring this school-based assessment was successfully completed.
Page 3
Introduction
This School Based Assessment shows the steps and processes the researchers used in order to
investigate how the office orientation of the Human Resource Management of Banks DIH ltd
influences the effectiveness of the businesses production.
Page 4
Title of project
To investigate how office orientation influences the effectiveness of the Human Resource
Management Department of Banks DIH limited, New Amsterdam.
Page 5
Aims of project
 To determine if the attitudes and attributes of the office personnel of the Human Resource
Management Department at Banks DIH limited has negative or positive effects on the
organization.
 To determine the effectiveness of the equipment used in the Human Resource Management
Department at Banks DIH limited.
Page 6
Functions of the Human Resource Management Department at
Banks DIH Ltd.
 Deciding on the size of labour force and catering for new employees in case of expansion.
 Deploying employees to positions where they will best perform effectively and efficiently.
 Catering for the welfare of all employees
Page 7
Page 8
Methodology employed
The methods employed for the project was:
 Interview
The method of collecting data was interview. Which was given to the employers and employees
of the business; on the 10th October 2019. The employees were randomly chosen.
The researchers chose to use the interview method above all the other methods because the
researcher can ask direct questions pertaining to the aims and have direct answers.
According to Ramtahal.F. an interview is a meeting at which information is obtained (as by a
reporter, television commentator, or pollster) from a person.
Advantages of using interview
 Respondents own words are recorded.
 They allow more detailed questions to be asked.
Disadvantages of using interview
 Time consuming
 Lack of attention
Page 9
Interview questions for manager
1. What is the one thing that you enjoy most about working in the Human
Resource Management Department?
2. As a Human Resource Management Department, what will be your strategy to
develop the organization.
3. Give three areas that you feel need the most improvement based on your
understanding of common Human Resource Management Department
practice?
4. What was your motivation to get a positive attitude into the Human Resource
Management department?
5. Share your thoughts on why Human Resource Management Department is one
of the important functions in any organization.
6. What makes you interested in Human Resource Management manager profile?
7. How does the equipment used help to enhance the business operation and
productivity?
8. What are the activities that is engaged in your business?
9. What do you think are some of the essential qualities that a successful Human
Resource Management Department employee should have?
Page 10
Interview Questions for Employees
1. What are the roles of the office clerk in your business to enhance the
productivity?
2. Describe a difficult Human Resource Management Department attitude you had
with previous employer/ manager and your approach to handling the situation?
3. What is the biggest challenge of working in the Human Resource Management
Department in your opinion and how do you deal with them?
4. What makes you interested in Human Resource Management manager profile?
5. In your opinion how do you deal with your challenges?
6. What are your duties as an office clerk?
7. How does the equipment help to enhance the business operation and
productivity?
Page 11
Five questions asked of personnel
1. What do you think are some of the essential qualities that a successful HR employee
should have?
2. What was your motivation to get a positive attitude into the Human Resource
Management Department?
3. How does the layout of the office helps enhance the business flow in the production
process?
4. How does the equipment help to enhance the business operation and productivity?
5. What are the roles of the office clerk in your business to enhance the productivity?
Page 12
Schedule of Activities
Date
29th February,
Activities
Comments
Discussion of SBA requirements with teacher
Activity successfully
completed
4th March, 2019
Determination of title of project and
identification of aims
Teacher checked and
approved topic and was
successfully completed
5th March, 2019
Determination of methodology to be used to
collect data
Approval by teacher
Successfully completed
7th March, 2019
Preparation of correspondence
Checked, corrected and
approved
9th March, 2019
Postage of letter
Successfully completed
10th March, 2019
Received Confirmation Letter
Successfully completed
2019
12th March, 2019 Visited firm to conduct interview
Activity unsuccessful
17th March, 2019 Revisited firm to conduct interview and
observation
th
19 March, 2019 Interviewed the manager
Activity successful
19th March, 2019 Observed the employees performing their
duties
Activity successfully
completed
2nd April, 2019
Report was written based on the interview and
observation carried out
Teacher checked and
approved
16th May, 2019
Compiled SBA which was checked and
approved
Successfully completed
15th June,2019
SBA was submitted
Activity successfully
completed
Page 13
Successfully completed
Legislation (ACTS)
How were you informed of the act:
The researchers were told so by the persons whom they interviewed but later received a
printed piece of legislation of the ACT by the manager of Banks DIH ltd about all the
details required.
 In 1997, parliament passed the occupational safety and health act, which was
brought into force in 1999.
 Severance or redundancy allowance shall be paid in accordance with the
termination of employment and severance pay act 1997 (“the act”)
Health practice and safety practice
One health and safety practice observed when carrying out this school based
assessment was “No Smoking” and safety practice was to notify the workers that
the floor has been mopped by using the “WET FLOOR” sign and using signs to
guide or notify persons of the fire exist and fire extinguishers.
Staff rules
The staff rules that workers had to comply with was to:
 Always be on time
 Dress code (uniform)
 Badge
 “One must knock before entering”
Page 14
Written report
Limitation
There were two problems found when carrying out this investigation.
 Firstly, being able to get a fixed date and time for the interview of the business
and formulating questions for an appointment. The researcher, however, was able
to overcome this by sending a letter seeking permission of an appointment at the
company and was successful.
 Secondly, there was not a good internet connection to get the information needed
for the successful completion of the SBA; additionally, the frequent loss of
internet connection contributed to the problems faced. However, the issue was
overcome by using a phone to have mobile data plan on.
Findings
Most of the respondents said that they think in order to become a successful Human
Resource employee they should possess some of these essential qualities such as
quick decisions, integrity, leadership and good communication skills. As a manager
of the Human Resource Department it is our duty for my fellow colleagues to have
a positive mindset when on duty so that we can achieve anything, based on the aims
the following findings were obtained:
 communicating with your staff – have an effective communication within the
organization that will lead to many achievements some of these are better
communication with customers, increased in the business output and better
decisions making with in the business also having the feedback required.
Page 15
 It is necessary to reward to your team whether by compliments or incentives so that
they may want to continue to perform better and the best of their ability.
 Provide a healthy office environment because no one would have a working
positive attitude walking into a dirty and unpleasant office.
 Staff developing sessions are held frequently so they can promote and develop a
positive attitude in the workplace environment thus it can reassure an encouraging
effect on the organization so it would develop and make higher profit.
As an office clerk in the Human Resource Management Department all staff members are
expected to perform well as long as the office layout is finest so that the business could have a
great production/productivity examples: the type of chairs or screen that cover the computer for
person who have eye problems, proper ventilations and furniture’s to accommodate persons of any
size and age.
Equipment plays a major role in enhancing the business operation and productivity; because if you
have a business your main goal would be to make profit and to be efficient/productive. For
example: every business organization should have a decentralized system of their equipment
meaning everyone would have their items and privacy to be more comfortable so that the business
place could have less confusions, misplacing and faster production. Than using a centralized
system whereby each office support function is carried out in one location this system would be
so confusing and crowded because everything is done in one place that would then slow up the
productivity of the business operation. The main roles of the office clerk are to maintain a smooth,
productive work environment and to investigate any matter relating to the enhancing of the
business production (frequent meetings).
Page 16
Recommendation
The company can expand further if they would install:
 Use computerized system – a computer helps to communicate faster with the
customer by using the internet, increases your productivity, can store vast amounts
of information and reduce wastes and the main one is that it helps sort, organize
and search through information very fast.
 Hire professional or well-trained individuals so that they may know how to use the
decentralized system – making this decision of installing this system may lead your
company to reach its full potential of producing at an efficient speed, simply
because everyone would already know how and what to do.
Page 17
Conclusion
Based on the findings this conclude the investigation by saying that the office orientation
influences the employee attitudes and attributes on the business saying it partakes a major effect
on the productivity of the business organization and the equipment also plays a main role when it
comes to the effectiveness of the business productivity in the Human Resource Management
Department at Banks DIH limited.
Page 18
Graph 1: showing the (4) questions asked of personnel of Banks DIH limited
column graph showing the ways in which the
Human Resource management Department and
office orientation enhances the
business/organization
18
16
14
12
10
8
6
4
2
0
essential qualities that a
successful Human Resource
Management employees
shoul have
motivation to get a positive
attitude into the Human
Resource Management
Department
Page 19
how does the layout of the how does the equipment help
office helps to enhance the
enhance the business
business flow in the
operation and productivity
production process
Analyzation of the above graph
The graph above represents the response of five (4) questions related to the aims. The first
question; in the blue stated that (5) persons says that good communication skills are an essential
quality that a successful human resource management employees should have, in the orange (4)
persons stated leadership, in the grey (4) persons states integrity and in the yellow (6) persons
claims quick decisions. The second question; in the blue shows that (6) persons said that
communicating with staffs is a motivation to get a positive attitude into the human resource
management department, in the orange (7) persons says providing a healthy office environment,
in the grey (5) persons claims provide quotes and sayings and in the yellow (2) persons says giving
freedom of choice. The third question; in the blue shows that (3) person states that maintaining
files and records help the enhance the layout of the business flow in the production, in the orange
(3) persons said by monitoring stocks, in the grey (9) persons says by sorting and distributing mails
and in the yellow (5) persons claims that keeping documents safe. The fourth question; in the blue
seen that (17) persons states that the decentralized system helps the business to enhance operation
and productivity and, in the orange, (3) persons claims the centralized system.
Page 20
Table of Equipment’s the business possesses (suitable/not suitable)
Equipment
Computer
Suitable

Photocopier

Telephone

Fax machine

Paper shredder

Printer

Projector

Scanner

Not suitable
Page 21
Bibliography
 Whit comb, A. (1996), Office Administration for CSEC, Halley.C and Jordan H. Oxford:
Heinemann educational publishers, Guyana.
 Ramtahal, F. (2004), office administration for CSEC, Ramtahal. D and Boodoo. D:
Caribbean educational publishers, Guyana.
Page 22
Appendix
Page 23
Page 24
Interview questions for manager
1. What is the one thing that you enjoy most about working in the Human
Resource Management Department?
2. As a Human Resource Management Department, what will be your strategy to
develop the organization.
3. Give three areas that you feel need the most improvement based on your
understanding of common Human Resource Management Department
practice?
4. What was your motivation to get a positive attitude into the Human Resource
Management department?
5. Share your thoughts on why Human Resource Management Department is one
of the important functions in any organization.
6. What makes you interested in Human Resource Management manager profile?
7. How does the equipment used help to enhance the business operation and
productivity?
8. What are the activities that is engaged in your business?
9. What do you think are some of the essential qualities that a successful Human
Resource Management Department employee should have?
Page 25
Interview Questions for Employees
1. What are the roles of the office clerk in your business to enhance the
productivity?
2. Describe a difficult Human Resource Management Department attitude you had
with previous employer/ manager and your approach to handling the situation?
3. What is the biggest challenge of working in the Human Resource Management
Department in your opinion and how do you deal with them?
4. What makes you interested in Human Resource Management manager profile?
5. In your opinion how do you deal with your challenges?
6. What are your duties as an office clerk?
7. How does the equipment help to enhance the business operation and
productivity?
Page 26