Jignyasa Dinesh Godambe
B-Wing/108,Kashimira,Miraroad East-401107 | Email ID: g.jignyasa@gmail.com | Mob. No.: +91-9768741250
CAREER HIGHLIGHTS
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7+ years of extensive experience in Customer Acquisition.
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Problem Solver, Highly Analytical, Influential Team leader and Result Oriented professional.
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Worked in all verticals of marketing such BTL, Business Development, Customer Service,
Customer Support, Operation.
PROJECT
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Training & Development (April 2022-May-2022)
1.Orientation and Tool Training for New Candidates (Like payment processing)
2.Educating Peers about the procedure and Technology
3.Main agenda for training to improve the sales revenue by automating and impart new fast process.
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Sales Data Analysis (May 2022-July 2022)
1. After Training, sales revenue increased by 25% in two months.
2. New Technology for Automation of payment process Revolutionized the sales.
3. Track on every single sales person about its sales generation and target
WORK EXPERIENCES
Unacademy:Sr. Associate Ops (Jan21- Nov 22)
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Daily Data Management and Compliance Handling.
Partner closely with Customer success Managers to identify ways to deliver more value to
customers and ensure we are being responsive to customer needs
Leverage in-depth knowledge to help out the team with complicated transactions and drive
solution in an effective manner.
Coordinating with third-party vendor regarding Payments & Loans.
Maintain Sales Data with different tools like Tableau, Advanced Excel sheet.
Maintain customer databases and resolve the queries.
Weekly brainstorming sessions for upgrading with managers.
Special Project: Provide training of the loan process to overall sales department.
Completing and overseeing daily checklist ensuring all controls, procedure and processes relating
to assigned functions are followed.
Ensuring all operational risks/issues are identified and mitigated appropriately and proactively.
Times Learning Center- Sr Counsellor (April 20- Oct 21)
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Calling on Cold data.
Lead Generation.
Counselling on Calls and on Video calls.
Taking Webinars.
Ensuring targets are achieved on monthly basis.
DCB Bank- Customer Care Executive (Level-1) (Aug 19- Nov 20)
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Handling Indound Calls.
Handling customer queries and all operation work related with customer which involve Account
opening, Manual clearing, Transactions, Internet Banking, Mobile Banking etc
Resolving customer complaints within stipulated TAT.
Generating revenues by cross-selling third party products like Gold Loan, Auto Loan, Life
Insurance, General Insurance etc over the Calls.
Building and deepening good banking relationships with customers and making it the primary
bank for him and his family.
Customer satisfaction is the primary goal of the bank so after business listen and resolve all the
queries of customers.
Digiperform - Assistant Branch Manager(July 16- June 19)
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Leading Counsellors Team.
Achieving Centre Targets.
Planning and executing BTL activities.
Follow up with counselors for achieving target.
Training counselors for sales pitch and closure.
Checking social media platform to understand parent feedback and replying them accordingly.
Keeping track of curriculum.
Checking Feedback from students and Faculties.
T.I.M.E Institute- Sr.Counsellor(Sep15-May16)
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Handling Walk-ins.
Conducting Seminar in colleges and Schools.
Looking at operational work.
Achieving monthly targets.
Taking feedback of students.
Scheduling lectures and workshops
EDUCATIONAL QUALIFICATION –
COURSE/
DEGREE
INSTITUTE
BOARD/
UNIVERSITY
YEAR OF
PASSING
PERCENTAGE/
GRADE
B.S.C(IT)
Shailendra
College
Mumbai
University
April 2015
73%
H.S.C
Lords College
Maharashtra
State Board
February 2012
68%
S.S.C
St. Xavier’s High
School
Maharashtra
State Board
March 2010
78%
PERSONAL INFORMATION:
Date of Birth: 08th January 1994.
Language Known: English, Marathi, Hindi, Gujarati.
Interest & Activity: Travelling, Painting, Drawing, Baking cakes and Chocolate.
I hereby confirm that all information provided by me is true and correct to the best of my knowledge.
PLACE : MUMBAI
(Jignyasa Dinesh Godambe)