Student Name:
Student ID:
Assessment Summary
Unit Details
BSBWHS521 – Ensure a safe workplace for a work
area
Assessment Type
This is a summative assessment, which requires
each student to have adequate practice prior
to undertaking this assessment
Assessment 1
Assessment 2
Assessment Methods
Assessment 3
Assessment 4
Version: 3.0
Gen Institute Pty Ltd ©
Written Questions
Project 1 – Establish a WHS
management system in a work
area
Project 2 – Establish and
maintain procedures for
identifying, assessing and
controlling hazards
Project 3 – Evaluate and
maintain a work are WHS
management systems
(WHSMS)
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Contents
Assessment information................................................................................................. 4
Purpose........................................................................................................................ 4
Unit description ......................................................................................................... 4
Key competencies ................................................................................................... 4
Foundation skills ........................................................................................................ 4
Performance evidence .......................................................................................... 5
Knowledge evidence ............................................................................................. 6
Relevant legislation .................................................................................................. 6
Assessment Conditions............................................................................................ 6
Pre-requisites .............................................................................................................. 6
Terminology used ..................................................................................................... 6
General Instructions to Students .......................................................................... 7
Dimensions of Competency.................................................................................. 7
Completing the assessments/Expectations ...................................................... 7
Assessment outcome .............................................................................................. 8
Summary of assessment methods and tasks .................................................... 8
Required resources .................................................................................................. 9
Reasonable adjustment ......................................................................................... 9
Plagiarism policy ....................................................................................................... 9
Academic appeals .............................................................................................. 10
Reassessment process.......................................................................................... 10
Assessment records............................................................................................... 11
Declaration ............................................................................................................. 11
Assessment submissions and contact details ................................................ 11
Assessment 1 – Written Questions............................................................................................ 14
Instructions for Students ....................................................................................... 14
Applicable conditions.......................................................................................... 14
Resources required for assessment .................................................................. 15
Comments if the answer is not satisfactory ................................................... 26
Assessment Outcome Record – Assessment 1 of 4 (To be completed by the Assessor)
.................................................................................................................................... 27
Assessment 2 – Project 1 – Establish a WHS management system in a work area ... 28
Instructions for Students ....................................................................................... 28
Applicable conditions.......................................................................................... 28
Resources required for assessment .................................................................. 29
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Performance Checklist and Assessment Outcome – Assessment 2, Part A
40
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part B 44
Performance Checklist and Assessment Outcome – Assessment 2, Part C
47
Assessment Outcome Record - Assessment 2 of 4 (To be completed by the Assessor)
.................................................................................................................................... 48
Assessment 3 – Project 2 – Establish and maintain procedures for identifying,
assessing and controlling hazards .......................................................................................... 49
Instructions for Students ....................................................................................... 49
Applicable conditions.......................................................................................... 49
Resources required for assessment .................................................................. 50
Performance Checklist and Assessment Outcome – Assessment 3, Part A
52
Performance Checklist and Assessment Outcome – Assessment 3, Part B
60
Assessment Outcome Record - Assessment 3 of 4 (To be completed by the Assessor)
.................................................................................................................................... 61
Assessment 4 – Project 3 – Evaluate and maintain a work area WHS management
system (WHSMS) ........................................................................................................................... 62
Instructions for Students ....................................................................................... 62
Applicable conditions.......................................................................................... 62
Resources required for assessment .................................................................. 63
Performance Checklist and Assessment Outcome – Assessment 4, Part A
66
Performance Checklist and Assessment Outcome – Assessment 4, Part B, Tasks 1 -3
.................................................................................................................................... 69
Performance Checklist and Assessment Outcome – Assessment 4, Part C
75
Performance Checklist and Assessment Outcome – Assessment 4, Part D
77
Assessment Outcome Record - Assessment 4 of 4 (To be completed by the Assessor)
.................................................................................................................................... 78
Appendices ................................................................................................................................... 79
Version: 3.0
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Assessment information
Purpose
Unit description
Key
competencies
Foundation skills
This document represents the main assessment instrument for the unit of
competency BSBWHS521 – Ensure a safe workplace for a work area
This unit describes the skills and knowledge required to establish, maintain
and evaluate an organisation’s work health and safety (WHS) policies,
procedures and programs in a work area to ensure a safe workplace,
according to WHS legislative requirements. It takes a systems approach
and addresses compliance with relevant legislative requirements.
The unit applies to those working in a range of contexts who have, or are
likely to have, responsibility for WHS as part of their broader management
role. It is relevant for people with obligations under WHS laws, for example
persons conducting a business or undertaking (PCBUs) or officers, as
defined by WHS laws.
NOTES
1. The terms ‘occupational health and safety’ (OHS) and ‘work health and
safety’ (WHS) are equivalent, and generally either can be used in the
workplace. In jurisdictions where model WHS laws have not been
implemented, registered training organisations (RTOs) are advised to
contextualise this unit of competency by referring to existing WHS
legislative requirements.
2. The model WHS laws include the model WHS Act, model WHS
Regulations and model WHS Codes of Practice. See Safe Work Australia for
further information.
No licensing, legislative or certification requirements apply to this unit at
the time of publication.
1. Establish a WHS management system in a work area
2. Establish and maintain effective and compliant consultative
arrangements for managing WHS in a work area
3. Establish and maintain procedures for effectively identifying hazards,
and assessing and controlling risks in work area
4. Evaluate and maintain a work area WHS management system
(WHSMS)
Reading skills to:
Organises, evaluates and critiques ideas and
information from WHS laws, policies, procedures and
programs
Writing skills to:
Produces WHS policies, procedures and programs
using appropriate vocabulary, grammatical structure
and conventions
Oral
communication
skills to:
Version: 3.0
Records WHS decisions according to organisational
requirements
Presents and seeks information from others using
structure and language suitable for the audience
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Provides information about WHS policies and
procedures and on resolution of WHS issues, varying the
level of technical vocabulary to suit the audience
Numeracy skills Selects from, and applies, an expanding range of
to:
mathematical and problem-solving strategies in
identifying financial and human resources required to
support WHS requirements
Navigate
the Monitors adherence to legal and regulatory rights and
world of work to: responsibilities for self and others in relation to WHS
Interact
others to:
Get the
done to:
Develops, implements and reviews WHS-related
policies, procedures and processes according to
legislative and organisational requirements
with Plays a lead role in situations requiring effective
collaboration, demonstrating the ability to guide
discussions and negotiate agreeable outcomes
Provides feedback to others in forms they can
understand and use
work Develops plans or processes to manage relatively
complex WHS management tasks, with an awareness
of how they contribute to operational and strategic
goals
Uses systematic and analytical processes, setting goals,
gathering relevant information, and identifying and
evaluating options against agreed criteria
Considers whether, and how, others should be
involved, using consultative or collaborative processes
as an integral part of the decision-making process
Performance
evidence
Uses digital systems and tools to enter, store and
retrieve relevant information
A person who demonstrates competency in this unit must be able to
provide evidence of the ability to:
• establish, implement, maintain and evaluate one work health and
safety management system (WHSMS) for a work area of an organisation
that complies with WHS laws, and organisational policies and
procedures.
During the above, the candidate must:
Version: 3.0
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Knowledge
evidence
Relevant
legislation
Assessment
Conditions
Pre-requisites
Terminology
used
Version: 3.0
• establish, implement, maintain and evaluate effective and compliant
consultative arrangements for managing WHS, including:
o identifying duty holders
o identifying and approving required resources
o developing and implementing a training program
• establish, implement, maintain and evaluate procedures for effectively
identifying hazards, and assessing and controlling risks using the
hierarchy of control measures.
Students must develop knowledge of the following areas to successfully
complete this unit:
• details of relevant WHS laws relating to ensuring a safe workplace
• WHS organisational policies, procedures, programs and practices
required for the performance evidence
• hazard identification and risk-management processes
• key principles, uses and components of the hierarchy of control
measures and procedures for applying it in the workplace
• organisational and WHS legislative reporting requirements.
• The Privacy Act, 1988
• Age Discrimination Act 2004
• Disability Discrimination Act
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Work Health and Safety Acts (States and Territories)
Assessment must comply with WHS laws, legal responsibilities and duty of
care required for this unit. It must be conducted in a safe environment
where evidence gathered demonstrates consistent performance of
typical activities undertaken by individuals carrying out WHS duties in the
workplace, and must include access to:
• organisational WHS policies and procedures required to demonstrate
the performance evidence
• WHS laws required to demonstrate the performance evidence
• case studies and, where possible, real situations
• opportunities for interaction with others.
Assessors of this unit must satisfy the assessor requirements in applicable
vocational education and training legislation, frameworks and/or
standards.
NIL
The following terms are used in each assessment task to guide the student
and assessor as to what is expected from each assessment task:
1. Instructions: Provides a brief description about the assessment task and
broadly indicates what the Student is required to do.
2. Conditions of assessment:
Outlines the conditions in which the
assessment must be undertaken. In some cases, it will give options for
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General
Instructions to
Students
the student about what to base the assessment task on and whether it
is practical demonstration or project.
3. Description of task/decision making rules: Advises the student and the
assessor of the task description and the criteria that the assessment
must meet in order for a satisfactory result to be awarded.
4. Due Date - the date on which assessment falls due.
This document contains both the assessment instrument and the
instructions for gathering and interpreting evidence in an assessment
process.
The document also includes references to relevant checklists, templates
and other resources required as part of the assessment conditions, that
you must complete as part of the assessment requirements.
•
•
•
•
•
Dimensions of
Competency
Completing the
assessments/Ex
pectations
Version: 3.0
This pack includes all the assessment tasks you will need to successfully
complete in order to be competent in the unit/s of competence listed
above.
There are four (4) assessment tasks in this pack. To attain competence
in the unit/s you must satisfactorily:
o complete all written questions in this assessment tool
o complete and submit the project/s outlined in the assessment guide
o demonstrate skills as directed by your Assessor
Competency depends on consistently demonstrating the skills and
knowledge that enable you to complete workplace tasks confidently
in a variety of situations.
If you have any difficulties in understanding any of these forms or
instructions, please speak to your trainer/ assessor.
You must attach the Assessment Coversheet to each submission.
You must keep copies of the completed assessment for your records.
You will be considered to be competent when you are able to
demonstrate application of knowledge and skills to successfully complete
work activities in a range of situations and environments as follows:
•
Task skills – Performing the task/job to the required standard
•
Task management skills – Performing more than one thing at a time
and managing the tasks correctly
•
Contingency management skills – Responding appropriately to
irregularities and breakdowns in routine within a job or workplace
•
Job/role environment skills (outcomes) – Dealing with the
responsibilities and expectations of the work environment
Assessors must ensure that students completely understand the assessment
process and various assessment tasks before undertaking the assessments.
This assessment tool is structured in a way that each assessment task
clearly outlines the:
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Assessment
outcome
• Instructions for completing the assessment task;
• Conditions in which the assessment must be conducted;
• Evidence that must be presented by the student; and
• Decision-making rules by which the evidence will be judged.
Every assessment task will require satisfactory completion in order for
students to be deemed Competent. The students will need to adhere to
any guidelines on length of answers required where stipulated.
Your Assessor will:
o complete the Assessment Outcome Record for each assessment
task
o provide you with feedback for all assessment tasks
o mark the assessment task as satisfactory or unsatisfactory
o sign the Assessment Outcome Record
•
•
•
•
•
•
Summary of
assessment
methods and
tasks
Version: 3.0
You must sign and date the Assessment Task Outcome Record and
read, understand and acknowledge the feedback.
The Assessor will record the assessment outcome (Competent or Not
competent) for the unit of competency, and will include any relevant
comments on the Assessment summary cover sheet.
Should your performance in a task be deemed ‘Not Satisfactory’, you
will be advised of the outcome and will be given one more opportunity
to re-submit satisfactory evidence within the timelines advised by your
assessor.
If you fail to achieve the required outcome after this opportunity, you
will be deemed ‘Not Competent’. Please read the reassessment
procedure in the later part of these instructions.
You must access, read and understand the Gen’s complaints and
appeals process, which allows you to challenge an assessment
decision, if you would like to be reassessed.
If you are found to have plagiarised or copied work from another
student or any other sources, your assessment submission will not be
accepted (please refer to Gen’s Plagiarism Policy).
You may refer to the Student Handbook for more information.
The assessment methods that are used in this assessment tool are:
Assessm
Method of
Description
ent Task
Assessment
1
Questions
You are required to answer 10 short answer
questions related to this unit
2
Project & RoleEstablish a WHS management system in a
play
work area
3
Project
Establish and maintain procedures for
identifying, assessing and controlling hazards
4
Project
Evaluate and maintain a work are WHS
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Required
resources
Reasonable
adjustment
Plagiarism
policy
management system (WHSMS)
Each assessment task in this assessment tool outlines specific resources that
the student must have access to as part of the assessment process.
Assessors must ensure that students have appropriate access to these
resources before any assessment is conducted.
Textbook/ Online learning resources
Computer with Internet access for research purposes and word
processing
Interaction with others for role play
Pen and paper as required
APPENDIX A – Record of WHS Consultation
APPENDIX B – WHS Action Plan Template
APPENDIX C – Induction Session Plan Template
APPENDIX D – WHS Training Record Template
APPENDIX E – Register of Injuries Template
APPENDIX F – WHS Improvement Action Plan Template
Gen Institute enables reasonable adjustments to be made to assessment
procedures for students with special needs, such as people with disabilities
or with language or literacy difficulties.
If you are unable to complete the assessment in this format, you must
inform your assessor and they may arrange for you to take the assessment
in an alternative format.
Gen Institute takes a systemic approach to the treatment of plagiarism in
academic work. The policy is intended to promote honesty in learning and
assessment and respect for the work of others. Contravention of this policy
will result in students being penalized.
•
•
•
•
•
•
Version: 3.0
Please read the plagiarism policy available in your student handbook
and to be aware of the consequences and to understand your rights
and responsibilities.
In order to be assessed as competent (C) in this unit you need to
provide evidence that demonstrates you can perform the required
competencies to the necessary standard.
In order to avoid plagiarism, you must acknowledge and reference
sources of research that you use in your written work, and must give
credit appropriately.
You must use the APA 6th Referencing style. You must contact your
assessor for guidance on how to reference.
You could also complete a free tutorial on referencing at The Basics of
APA Style®
The following are some types of references that must be
acknowledged:
o Direct quotations – using another person’s exact words, placing
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Academic
appeals
Reassessment
process
Version: 3.0
words in quotation marks (for shorter quotes) or indent paragraphs
(for longer quotes).
o Paraphrases of another person’s words or ideas – using someone
else’s ideas in your own words. When you paraphrase, you must cite
the source of the ideas
o Summarise another person’s ideas – a short summary of the original
text, including only the main points of the original author’s ideas or
argument. To avoid plagiarism, you must cite the source whenever
you summarise another person’s work.
o Tables, figures, graphs, diagrams or images obtained from any
source – you must acknowledge the original source of all tables,
figures, graphs, diagrams or images.
o Information obtained from lectures and personal communication –
you must acknowledge the source of the information.
• Where a student wishes to appeal an assessment they are required to
notify their assessor in the first instance. Where appropriate the assessor
may decide to re-assess the student to ensure a fair and equitable
decision is gained. The assessor shall complete a written report
regarding the re-assessment outlining the reasons why assessment was
or was not granted.
• If this is still not to the student’s satisfaction the student shall formally
lodge an appeal by submitting a written letter within one week of
receiving the results using the form 10.1 for Complaints and appeals
outlining the reasons for the appeal. They shall lodge this with student
administrations department and the appeal shall be entered into the
‘complaints and appeals register’.
• The Course coordinator shall be notified and shall seek details from the
assessor involved and any other relevant parties. A decision shall be
made regarding the appeal either indicating the assessment decision
stands or details of a possible re-assessment by another assessor
appointed by Gen.
The student shall be notified in writing of the outcome with reasons for the
decision. The student shall also be provided the option of activating the
external appeals process if they are not satisfied with the outcome. The
student is required to notify Gen if they wish to proceed with the external
appeals process.
1. Student will be assessed as being competent only upon satisfactory
completion of all the assessments in a unit.
2. If a student is not able to demonstrate satisfactory completion of all of
the required assessments of the unit, the result for that unit will be
recorded as Not Competent.
3. If a student has submitted all the tasks and successfully completed
more than 50%* of the assessment tasks for a unit, they will be provided
with specific feedback and invited to re-submit their assessment.
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4. If a student has submitted and not successfully completed more than
50%* of the assessment tasks for a unit, they will be required to
undertake the unit again.
5. In the case of re-submission, the following actions shall occur:
• The student must apply for resubmission within one week of the
result is made available to him/her. This means that the student is
responsible to acknowledge that he/she has received the result
and has been deemed NC for the units of competency
undertaken.
• Reassessment may need to be arranged every weekend on
Saturday evenings in order to minimize disruption.
6. If a student is assessed as “Not Competent’ after the resubmission, he
or she will be identified as a student-at-risk and an Academic
Performance Improvement (API) Plan will be created during an
Intervention Strategy Meeting between the Gen’s Operations
Manager, Trainer & Assessor and student. The date for a third
assessment will be nominated by the student in consultation with
Trainer & Assessor, but should be no longer than 1 month from the
previous re-submission date.
7. One re-submission is allowable per unit per student free of cost.
Additional re-submissions will be charged at $200.
If the student remains ‘Not Competent’ after a third re-submission, he or
she will be notified that this result is final and he or she will be unable to
successfully complete the course in which they are enrolled at this point.
Assessment
records
Declaration
Assessment
submissions and
contact details
Version: 3.0
* Due to the variance in the amount of work completed for each
assessment task in a unit, 50% will be determined by the number of
assessment tasks submitted as opposed to the amount of evidence
submitted.
We are required to retain a copy of your assessment and all other
evidentiary records. If you require a copy of this assessment submission
please be sure to copy it prior to submitting it to us.
You must sign the student declaration confirming the authenticity of your
submitted work, understanding the requirements to complete the
assessment tasks and that the assessment process including the provisions
for re-submitting and academic appeals were explained to you and that
you understand these processes on the assessment summary cover sheet.
Gen Institute cannot assess any submitted work until the declaration is
received.
You must submit this completed assessment tool to your trainer on the due
date. Please feel free to contact us if you have any questions regarding
the assessment process:
Phone: 03 9642 2193
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ASSESSMENT COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing
on the students file. Student results are not to be entered onto the Student Database unless all relevant paperwork is completed
and attached to this form.
Student ID
No:
Contact
number:
Student Name:
Email:
Unit Code &
Title
BSBWHS521 – Ensure a safe workplace for a work area
First Submission
✔


Subsequent submission
Result
S = Satisfactory
NS = Not Satisfactory
Please attach the following documentation to this form
Assessment 1
Assessment 2
Assessment 3
Assessment 4
✔ Written Task

 S | NS 
 Project 1: Establish a WHS management system
in a work area
 Project 2: Establish and maintain procedures for
identifying, assessing and controlling hazards
 Project 3: Evaluate and maintain a work are WHS
management system (WHSMS)
Final Assessment Result for this unit
(Student will be assessed as being competent
only upon satisfactory completion of all the
above mentioned assessments)
 Competent
 S | NS 
 S | NS 
 S | NS 
 Not Competent (Comments)
The Evidence provided is:
 Valid
 Sufficient
 Authentic
 Current
Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment
process including the provisions for re-submitting and academic appeals were explained to me and I
understand these processes. I understand the consequences of plagiarism and confirm that this is my
own work and I have acknowledged or referenced all sources of information I have used for the purpose
of this assessment.
Type your Name, do not use Sign tool
Student’s Signature:
Final feedback:
Version: 3.0
13
06
2021
Date: _______/_______/_______
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Assessor:
I declare that I have
conducted a fair, valid, reliable and
flexible assessment with this student, and
I have provided appropriate feedback.
Type your Name, do not use Sign tool
Signature:
Date: _______/_______/_______
Administrative use only
Entered onto Student
Management Database
________________
Date
________________
Initials
USE FOR REASSESSMENT ONLY
Assessment Task No/s
Components
Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment
process including the provisions for re-submitting and academic appeals were explained to me and I
understand these processes. I understand the consequences of plagiarism and confirm that this is my
own work and I have acknowledged or referenced all sources of information I have used for the
purpose of this assessment.
Tanisha Edirisooriya
24
Student’s Signature:
Result of Reassessment
08
2020
Date: _______/_______/_______
 Competent - C
 Not Yet Competent - NYC
(Please circle the Final Assessment Outcome)
Feedback to Student (Please provide general feedback on the Student’s performance)
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Trainer/Assessor Signature
Date
Administrative use only
Entered onto Student
Management Database
Version: 3.0
________________
Date
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________________
Initials
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Assessment 1 – Written Questions
Instructions for Students
•
•
•
•
•
•
•
•
•
•
•
•
•
This is the first of the four assessment tasks you must complete satisfactorily to be deemed
competent in this unit.
Read the Assessment description carefully.
In this task, you must answer ten (10) questions that cover the knowledge requirements of
this unit.
You must respond to all questions and submit them to the Trainer/Assessor.
You must answer all questions to the required standard (e.g. provide the specified number
of points) to be deemed satisfactory in this task.
Assessment may be submitted in Microsoft Word format or may be handwritten. Clearly
label your work with your name, unit code, unit title, Assessment Task and respective
Question number with the answer to all the documents and sheets that are attached to
your submission.
Read the Plagiarism policy and procedure carefully to understand the consequences that
you could face if your work is plagiarized.
Seek clarification regarding the assessment required to be done, if you do not understand
the task.
Ask for reasonable time from Assessor for preparation of project or Assessment.
Seek information on additional reading material and reference for completion of the
assessments.
Students with special needs can seek assistance from assessors depending upon the nature
of the need.
Submit this document along with your assessment work.
Your Trainer/Assessor will provide you feedback and notify you about the results within two
weeks of submission.
Applicable conditions
•
•
•
•
•
This is an open book task and you may refer to your learning materials or your research of
external resources.
Assessment may be completed in your own time and is due one week after the module
end date.
You must complete this task independently.
The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that
this is your own work, or to confirm your knowledge to close any gaps they may identify as
not evidenced in your written responses.
No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
Version: 3.0
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Resources required for assessment
•
You will need the following materials/ resources for this task:
o Textbook/ Online learning resources
o Computer with Internet access for research purposes and word processing
o Pen and paper as required
Version: 3.0
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Written Questions
1
Briefly describe the following:
• The WHS Act
• WHS regulations
• WHS compliance codes
• two Codes of Practice that make up the legislative framework for WHS specific to
the state/ territory in which you live/study/work
Your response should be no longer than 250 words in total.
1.0 Act
The work health and safety act 2011 provides a framework to protect the health, safety and welfare of
all workers at work. it also protects the health and safety of all other people who might be affected by
the work. All laborers are secured by the WHS Act. They are Employees, Contractors, employers who
perform work. This act ensure the legal protection for all stake holders who are involved the work
place.
2.0 Regulations
The most important function of the WHS Regulation is to specify the steps that are required for
compliance with the general duties the Act. Matter are include in the regulation on order to streamline
the Act.
3.0 Codes for practice
These codes are practical guides specifically designed to help achieve the standards requires under
the Act and regulations. Courts may regard a code of practices as evidence in determining how risks
can be reasonably identified and managed.
4.0 Codes for practice
a. How to manage work health safety risks
b. Managing work environment and facilities
management and removal hazardous chemicals-safety data sheets and labeling Hazardous manual
tasks nice preventio of falls confined spaces facilities for construction sites
Version: 3.0
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 Satisfactory
Version: 3.0
 Not Satisfactory (Comments)
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2
What is the purpose and role of organisational policies and procedures for WHS?
Respond in no more than 80 words.
Organizational WHS policies, procedures, processes, and systems determine the practices
and standards that a company will adhere to in order to comply with Work Health and Safety
Act rules. These organizational policies and procedures will ensure that the company
complies with all legal obligations for employee health and safety at work. In addition, The
measures will promote a safe working environment for all employees, minimize the
company's costs of sending employees to doctors following accidents, and lower the
company's insurance costs due to their safety rating.
 Satisfactory
3
 Not Satisfactory (Comments)
What is a WHS management system? Respond in no more than 80 words.
A workplace health and safety management system is a set of rules, procedures, and
strategies that systematically manage workplace health and safety and can help to reduce
the risk of injury and sickness as a result of working operations. Organizations can comply
with work health and safety rules and regulations with the support of well-designed policies
and procedures. A workplace health and safety management system, on the other hand, is
much more than having safety-related documents, regulations, and procedures in place.
Rather, it's about achieving the safety documentation's measures and contents on a
continuous and regulated basis.
 Satisfactory
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4
Briefly explain the five steps an organisation needs to take to develop and implement
an effective WHS /Management System (WHSMS). Respond in no more than 200
words.
1. Consult with all parties
Consultation helps to avoid organizational barriers, which can arise when people believe they are
losing control when current procedures are changed. Staff will be more comfortable and inclined to
take ownership of the new system if they are involved in the transition process.
2. Provide WHS information and training
All employees are entitled to information about any work practices or materials employed in the store
under OHS regulations. Before employees are requested to work with or handle potentially dangerous
substances or equipment, they should be given information. It is your job to ensure that the employee
is aware of all potential hazards.
3. Implement a Hazard Identification & Assessment Process
Hazards are the primary source of OHS issues. Preventing and/or managing them offers the best
chance of reducing workplace injury and sickness. In order to eliminate and control workplace risks, it
is necessary to first identify hazards and then assess the level of risk they pose.
4. Use risk control strategies
Consult with the team and minimize the risk using control strategies
5. Promote, maintain and continuously improve the system through evaluations and training programs.
 Satisfactory
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 Not Satisfactory (Comments)
Briefly describe (in 10-15 words) any four common organisational policies which are
focused on maintaining a safe and healthy workplace.
Code of Conduct- to follow safety measures
Non-smoking policy- to prevent air pollution
Harassment policy- to protect employees without considering the race, gender or marital
status
Misconduct policy- to avoid unauthorized actions which will cause adverse health effects
 Satisfactory
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6
Briefly describe (in 10-15 words) any four examples of written WHS procedures.
Include safety procedures to be followed in any pandemic situation in code of conduct
Include measures to prevent of occurring health issues related to the respiratory systems of
the employees.
Harassment policy to implement measures related to employees with several disabilities
To be implemented, whenever an employee does something to violate organizational policies
and procedures which will results in risks or hazards
 Satisfactory
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 Not Satisfactory (Comments)
Explain the four-step hazard identification and risk management processes an
organisation needs to follow to ensure a safe workplace. Respond in no more than
300 words.
1. Identify Hazards
Finding items and events that could potentially hurt individuals is what identifying hazards in the workplace entails. The
following characteristics of work, as well as their interactions, commonly cause hazards. Workplace equipment, materials,
and chemicals, work tasks and how they are completed, and job design and management are all factors to consider. The
work place can be inspected by Walking around the workplace and observing how things are done on a regular basis can
help you anticipate what can go wrong. Examine how people work, how plants and equipment are used, what chemicals are
there and what they are utilized for, what safe and unsafe work practices are in place, and the general state of cleanliness.
2. Assess Risks
It is not necessary to formally assess the risk. If you already know the risk and how to successfully control it after detecting a
hazard. Depending on the type of threat and the information, data, and resources available, a risk assessment can be done
in varied degrees of depth. It can be as basic as having a conversation with your employees or it might include risk analysis
tools and methodologies that have been designed for specific risks or that have been advised by safety professionals.
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3. Control Risks
Consult your employees and their representatives, as this decision will have a direct impact
on them. Their knowledge will aid in the selection of appropriate control measures, and their
engagement will boost acceptance of any changes that may be required in the way they do
their duties.
4. Review Controls
Review the controls when,
• The risk control measure fails to keep the risk under control
• If a new hazard or risk is identified, and indicate that a review is necessary
• If the results of consultation indicate that a review is necessary, or if a health and safety
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 Not Satisfactory (Comments)
Describe the hierarchy of risk control, their uses and at least one example each of
how these controls are applied in the workplace. Respond in no more than 300 words.
Elimination
The ultimate level of hazard control is elimination. Employees can safely execute their task by eradicating
all dangers from a work location. Workers performing maintenance on an above light, for example, are at
risk of falling. The light must be lowered to the ground for maintenance to eliminate this hazard.
Substitution
The next most efficient kind of hazard control is substitution. Workers can do their activities safely by
substituting a non-hazardous product for something dangerous. The substitute, on the other hand, should
not contain any harmful materials. The usage of strong chemicals in the workplace is an example of this.
Toxic substances can be replaced as an adequate substitute.
Engineering controls
Individuals are protected from hazards through engineering controls. Elimination or substitution are more
successful than these controls. It would be safer to work on tall equipment if it were positioned on the
ground level. Platforms and fall arrest devices could be an engineering control solution if that isn't always
a realistic option.
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Administrative controls
Changes in work habits are the focus of administrative control. Administrative controls include
things like safer processes, warning labels, sign installation, and personnel training, to name
a few.
Personal Protective Equipment
Respirators, gloves, uniforms, safety glasses, and safety footwear are examples of personal
protection equipment (PPE). While these can assist reduce hazard threats, they are the least
effective forms of control because the objects can become broken and ineffective at any time.
 Satisfactory
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9
Discuss the obligations of a business in relation to WHS, and the consequences to the
business of not complying with WHS requirements. Respond in no more than 200
words.
Duty of Care
The employer bears primary responsibility for the health and safety of all employees and
visitors at the workplace. The following are some examples of practical ways to carry out your
duty of care responsibilities:
• Workplace safety, work systems, machinery, and equipment are all in good working order.
• Companies bring insight, training, education, and monitoring.
• Workers have access to suitable working facilities.
• Any lodging you provide for your employees is secure.
• Chemicals are handled and stored safely
• Monitoring workers' health and working conditions
Consultation
Any workers who will be affected by changes to your workplace's health and safety should be
consulted. Changes to equipment, procedures, or risk controls are examples of this.
Due diligence
Risk management and safety measures, as well as any training programs, must be reviewed
and updated on a regular basis. Company must also stay current on changes or advances in
health and safety, both in your business and in general. Due diligence of the organization
includes an evaluation of your programs as well as your knowledge of health and safety.
 Satisfactory
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10
Identify the organisational and WHS legislative reporting requirements of a business. In
your response, provide a brief rationale for and three examples of each. Respond in
no more than 150 words.
The company is dedicated to establishing and maintaining records management systems that
collect and maintain documents with suitable evidential features in line with the Public
Records Act 1973, PROV Standards. Record system should include the followings
• Work-safe and its agents operate in a regulated and responsible environment, which
necessitates compliance with record keeping rules.
• Fit for the reason for which they're being stored
• Should be content-rich and contain all of the structural and contextual data required to
document a transaction
• significant in terms of information and/or connections that demonstrate the business
environment in which the record was created and used
• Thorough in documenting the entire range of business for which the organization need
documentation
• They are accurate in capturing the transactions they document
• legitimate in terms of demonstrating that they are what they claim to be and that their
supposed authors did, in fact, create them
• Inviolate because it is kept in a secure environment to prevent unauthorized access,
modification, or removal.
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 Satisfactory
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Comments if the answer is not satisfactory
This form is completed by the assessor and used for comments if the answer is not
satisfactory
Q.no
Comments
Question 1:
(Click)
Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
(Click)
Question 7:
Question 8:
Question 9:
Question 10:
Based on the Comments above Please Redo / Rewrite those particular answers and
resend your Completed Reassessment for correction
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Assessment Outcome Record – Assessment 1 of 4 (To be completed by the Assessor)
Assessment task:
Question and Answer
Student ID and
name
Unit of
Competency
BSBWHS521 – Ensure a safe workplace for a work area
Code and Title:
Feedback to student:
Attempt 1
Attempt 2
Assessment Outcome: (tick)
Attempt 1:
 Satisfactory

Attempt 2:
 Satisfactory
 Not Satisfactory
Student Signature: ___________________________________
Not Satisfactory
Date: ____/_____/_____
Assessor Name: ______________________________________
Assessor Signature: ___________________________________
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Date: _____/______/______
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Assessment 2 – Project 1 – Establish a WHS management system in a work
area
Instructions for Students
• This is the second of the four assessment tasks you must complete satisfactorily to be
deemed competent in this unit.
• This assessment is made up of three (3) tasks.
o Part A – Establish a WHS management system
o Part B – Role Play: Establish participation arrangements for managing WHS
o Part C – Provide information about consultation and participation outcomes
• Read the scenarios given and complete the tasks that follow.
• You must attempt all criteria to the required standard (e.g. fulfil assessment criteria
mentioned in the performance checklist) to be deemed satisfactory in this task.
• You must complete this task by following all given instructions, for the trainer/assessor to
assess competency in this assessment task.
• Clearly label your work with name, unit code and unit title to all the documents and sheets
that are attached to your submission.
• Review the role play observation Checklist so that you are familiar with the behaviours that
you are expected to perform during the observation.
• Review other resources, related to the task you are going to perform.
• Seek clarification regarding the assessment required to be done, if you do not understand
the task.
• Ask for reasonable time from Assessor for preparation of Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Submit this document along with your assessment work.
Applicable conditions
• You will need to complete this project in your own time and submit it as per the Gen’s
requirements.
• You must complete the task independently.
• You can refer to the textbook, learning materials or your research of external resources in
completing this task.
• Time limit for role plays is 10 minutes, unless otherwise specified.
• The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that
this is your own work, or to confirm your knowledge to close any gaps they may identify as
not evidenced in your written responses.
• The Trainer /Assessor will assess your practical skills, technique and knowledge as you
complete this assessment task.
• All criteria listed in the performance checklists guide must be completed satisfactorily to the
standard described.
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• No marks or grades are allocated for this assessment task. The outcome of the task will be
Competent or Not competent.
• You must express all answers/responses in your own words or acknowledge the sources of
reference materials used.
• If you are found to have plagiarised or copied another student’s work, your assessment
submission will not be accepted (please refer to the Gen’s Plagiarism Policy).
Resources required for assessment
You will need the following materials/ resources for this task:
•
•
•
•
Textbook/ Online learning resources
Computer with internet access for research and word processing
Interaction with others for role play
Appendix A: Record of WHS Consultation
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Scenario
The Lollipop Shop is a company which supplies its customers with the best of Australian and
overseas lollies, drinks, candy and party goods. The company has several stores throughout
Victoria and also has an online store. The company prides itself on a vast range of products as
well as their exceptional customer service and product knowledge.
The following is an extract from the Strategic Business Plan of The Lollipop Shop:
Vision
The Lollipop Shop will be a community-oriented establishment that brings people together
for a sweet, as well as healthy, experience.
Mission
The mission of The Lollipop Shop is to be valued as Melbourne’s favourite candy store chain,
by selling high quality products that everyone, including those who have special dietary
requirements, will enjoy.
Values
• Quality and customer oriented
• Innovative and dynamic
• Reliable and principled
• Equality and diversity
• Sustainability.
CEO
(Owner)
General
Manager
HR
Manager
Finance
Manager
Store
Manager
Store
Manager
Sales
Assistants
Background
Sales
Assistants
Store
Manager
Sales
Assistants
Figure 1 The Lollipop Shop Organisational Chart
The Lollipop Shop was established in 2005 by the owner John Sweetman. Starting with one
store in suburban Melbourne, he has multiplied the business manifold and now this business
has three stores and a thriving online store. Over the last few years, The Lollipop Shop has
gained over its competitors by introducing a range of alternatives to the traditional sweets,
such as sugar free, vegan, gluten free, etc.
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The following are extracts of the company’s policies and procedures.
Work Health and Safety/ Occupational Health and Safety Policy and Procedure
Our policy
At The Lollipop Shop, each and every employee is responsible for maintaining a safe working
environment for themselves and their customers.
We will make every reasonable effort to ensure that:
• accidents are prevented
• hazards are removed or controlled
• employees are protected from injuries
• customers are protected from injuries
• health is preserved and promoted
• our store is clean and uncluttered at all times
• our products are displayed in a way that is safe to both staff and customers
• we work as a team to achieve our aim of a safe and healthy workplace
All staff are encouraged to contribute their ideas for improving store safety.
Should an accident or incident occur in the store, it must be reported according to store
procedures. By observing these guidelines, The Lollipop Shop will continue to be a great place
to work and shop.
The company’s responsibilities
The Lollipop Shop is legally required to ensure that the workplace is safe for all employees,
customers and visitors. The store's safety, however, is not the sole responsibility of only
managers – every team member must remember that they are responsible for safety too.
Employee responsibilities
It is the employees’ responsibility to report anything they consider to have the potential to be
a safety hazard, to their manager and/or team mates.
If they see a safety hazard they must report it and be prepared to handle emergencies
and/or incidents.
OHS/WHS Committee
Because The Lollipop Shop has three stores in Victoria, we have elected to have an OHS
committee comprising the management team members, Store Managers and store staff.
The Lollipop Shop’s health and safety management system principles and objectives
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In order to ensure a healthy and safe working environment, we will:
• establish and maintain a safe and healthy workplace
• ensure we comply with all relevant legislation
• provide written procedures and instructions for safe working practices and material safety
data sheets (MSDS) as required
• provide appropriate support, instruction, training and supervision to employees to ensure
safe working practices
• consult employees and affected persons on health and safety issues
• set and monitor clear performance goals for prevention and lessening of illnesses and
injuries in the workplace for employees, contractors and visitors (including clients and
customers)
• detect hazards leading to assessment and appropriate control activities for all risks in the
workplace
• commit to participation in workplace health and safety matters by all senior managers, line
managers, supervisors and staff (including employee representatives)
• access and provide appropriate information relating to working safely and the training
required for organisational employees to carry out their duties in a safe manner
• establish and commit to health and safety management systems for all work areas
• work towards continual improvement by participating in internal/external audits and
systematic management review.
Customer Service Charter
Our commitment to you:
•
•
•
•
•
To treat you with respect, courtesy and confidentiality, by approachable staff
To provide a safe and welcoming environment, where you will feel at ease.
To fulfil enquiries and requests in a timely manner
To provide fair and equal access to a wide range of products and services
To provide written policies on the various aspects of The Lollipop Shop’s operations.
Diversity Policy and Procedure
The purpose of the diversity policy is to promote an organisational culture that
values diversity and tolerates differences. This policy applies to all staff.
The Lollipop Shop will:
• recognise that each employee brings their own unique capabilities, experiences and
characteristics to their work.
• value diversity at all levels of the company in all that we do
• believe in treating all people with respect and dignity
• work towards creating and fostering a supportive and understanding environment for all
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• recognise the importance of reflecting the diversity of our customers and markets in our
workforce
• recognise diversity such as differences in ethnicity, gender, language, age, sexual
orientation, religion, socio-economic status, physical and mental ability, thinking styles,
experience, and education
• train managers in managing diversity to ensure that employees are treated fairly and
evaluated objectively
• provide all employees diversity training to raise awareness about issues surrounding
diversity and developing diversity management skills.
• provide a safe and pleasant environment for our employees
• offer work arrangements to suit the requirements of a diverse workforce, such as flexible
working time arrangements, education assistance, network and support groups, open
communications, mentor programs
• monitor and review annually on the organisation’s progress with respect to this policy.
• Related legislation and policies - Anti-discrimination, Recruitment and Induction policy,
Privacy, Confidentiality, WHS policy
Grievance/Dispute Resolution Policy and Procedure
The purpose of this policy and procedure is to provide a mechanism for employees to raise a
grievance arising from their employment. This policy applies to all staff. Dispute resolution refers
to the processes by which disputes are brought to an end.
Grievances and dispute resolution procedure
• Employees who consider that they have a dispute or grievance should raise the matter with
their immediate supervisor as a first step towards resolution.
• The two parties should discuss the matter openly and work together to achieve a desired
outcome. Employee may bring along a representative to this meeting.
• The Manager should check for clarification of the issue to ensure they fully understand the
employee’s concern.
• If the matter cannot be resolved between the employee and manager, it should be
referred to senior management.
• If it cannot be resolved at senior management level, it may need to be referred to an
independent body such as the Fair Work Commission.
• Relevant legislation and policies include Privacy Act 1988, WHS Legislation, Antidiscrimination legislation, Diversity Policy, Privacy and Confidentiality policies, and WHS
policy.
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The following are the job descriptions of various team members:
General Manager
The General Manager’s role is to ensure strategic goals are met by setting operational
policies, creating and maintaining budgets and managing employees.
The General Manager’s responsibilities are:
• Develop strategic plans for optimised productivity
• Review and improve organisational effectiveness by developing processes, overseeing
employees, establishing a highly motivated work environment, and creating innovative
approaches for improvement
• Uphold standards of excellence and quality
• Seek out opportunities for expansion and growth by developing new business
relationships
• Adding to the range of products and services, by sourcing new products from all over the
world and introducing innovative services
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the employees to perform them while enforcing all policies,
procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
Store Manager
The Store Manager runs store by carrying out marketing and operational plans and monitors
daily operations to boost and generate sales.
They should work closely with members of the marketing and the sales team to execute
marketing strategies and complete sales targets respectively.
The Store Manager’s responsibilities are as follows:
• Develop store strategies to raise customers’ pool, expand store traffic and optimize
profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customer satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits, etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career
paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a role model for the store staff
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Sales Assistant
A sales assistant’s role requires a high level of customer interaction as they act as primary
point of contact for customers, answering phone and email enquiries, resolving complaints
and processing orders in an efficient and timely manner. Therefore, sales assistants should
have good customer facing and communication skills.
Their Sales Assistant’s responsibilities are as follows:
• Greet customers who enter the store
• Determine customer requirements and advise on product range, alternatives, price, etc.
• Work within established guidelines, particularly with specific brands
• Demonstrate and explain to customers the establishment's goods and services
• Accept payment for goods and services by a variety of payment methods and
preparing sales invoices
• Work within established guidelines, particularly with specific brands
• Deal with customer refunds
• Deal with customer complaints.
• Balance cash registers with receipts
• Maintain customer sales records and profiles for targeted advertising
• Identify customer buying trends
• Work as a team with others, offering guidance and support as well as delegating tasks
• Assist with the ongoing management of stock such as product inventories and
participating in stocktakes
• Stack and display goods for sale
• Keep the store tidy and clean, this includes vacuuming and mopping
• Maintain security within the store and be alert for shoplifters and fraudulent credit cards
etc.
Current issues
There have been some incidents in the various stores of The Lollipop Shop, such as thefts,
workplace injuries and some near-misses.
The specific areas of concern are as follows:
• manual lifting of cartons and boxes in the
• manual handling of boxes and cartons
• slips, trips and falls on the part of shelf stackers
• electrical safety
• cash handling problems, such as shortages and thefts
• workers experiencing fatigue
There is a lack of systematic WHS recordkeeping on the part of the individual stores, which
means the company is not able to track these issues to implement measures to improve WHS
performance and compliance. Therefore, the company has planned that every store will
develop and implement a WHS management system.
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It is the responsibility of the three Store Managers of The Lollipop Shop to:
• maintain store security and oversee the security measures to minimise the potential risk of
loss to the store, its equipment or stock.
• maintain and ensure workplace safety for employees, by making the workplace hazard
free and ensuring employees feel safe working in the workplace.
• maintain outstanding and safe store condition to ensure a safe, secure and positive
shopping experience for customers.
The General Manager has allocated two hours of training hours per employee, per store, once
in each quarter, for the new WHSMS. This means there will be two training sessions in six months.
The following table provides the number of staff members who will attend training:
Melbourne City Store
Store manager 1
Sales assistants 6
Glen Waverly Store
Store manager
1
Sales assistants
5
Ringwood Store
Store manager 1
Sales assistants 4
The following table provides the approximate costs for human and physical resources.
Resource
Store managers
Sales assistants
WHS consultant / Trainer
Venue, equipment hire
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Wage/
Entitlements cost
($ hourly)
50
30
120
80
Lost productivity
cost
($ hourly)
50
30
N/A
N/A
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Total cost
($ hourly)
100
60
120
580
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Part A – Establish a WHS management system
You are the Store Manager for Melbourne City store of The Lollipop Shop. You lead a team of
six sales assistants. (Refer to the position descriptions given in the scenario).
According to the General Manager’s directive for all store managers to develop and
implement a WHSMS for their stores, you are required to review all the information provided to
you and prepare to establish a WHS management system in your store.
Therefore, you have been asked to read the available data on The Lollipop Shop’s policies
and procedures and, assuming that this is all the information there is for store managers to use,
assess the completeness and compliance of the policies and procedures with legislation.
1. Research the internet using the links given below to identify the key elements that the WHS
policy must include.
You may visit the following websites for information:
• WorkSafe Victoria website at www.worksafe.vic.gov.au
• Comcare website at https://www.comcare.gov.au/roles
2. Identify three areas that are missing and need to be added to the existing WHS policy and
procedure to make it suitable for a retail store, and write brief policy statements on the
three areas you have identified as missing.
Then update the existing WHS policy and procedure with policy statements you have
developed. You must ensure the wording suits the style of the existing policy and
procedure.
3. Identify duty holders and define WHS responsibilities for all workplace personnel in the work
area according to WHS legislation.
Then, update the WHS policy and procedure with this information. You must ensure the
wording suits the style of the existing policy and procedure.
4. Based on your research, develop an outline of a WHS Management System for the
Melbourne City store of The Lollipop Shop, which Includes:
• relevant legislations and codes applicable to The Lollipop Shop
• a summary of the policies you have identified as reflecting the organisation’s
commitment to complying with the WHS laws
• management commitment, responsibilities and accountability of duty holders
• consultative arrangements for WHS
• summary or an overarching approach to the following procedures that will be added to
the WHSMS Manual as they are developed and published on the Intranet site:
o Hazard identification and risk control
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o WHS communication and consultation practices
o Safe Work Practices
o Emergency Management
o Manual handling
o Incident reporting
o Consultation with employees
o Information, instruction and supervision
o Worker/staff training
o Record management
You may prepare your document in MS Word. It should not exceed 4 pages.
You must use appropriate vocabulary, grammatical structure and conventions.
All sources you access and used for the purpose of developing this WHS system must be
listed and referenced in a references section at the end of the document. For example, if
you have accessed a website, you must provide the URL.
You may visit the following websites for information:
• WorkSafe Victoria website at www.worksafe.vic.gov.au
• Comcare website, at https://www.comcare.gov.au/roles)
• Examples of WHSMS:
o https://www.comcare.gov.au/about/formspublications/documents/publications/safety/work-health-and-safety-managementplan-template.pdf
o http://www.consortio.com.au/wp-content/uploads/2016/05/WHSMS.pdf
5. As the Store Manager of the Melbourne City Store, identify resources required to implement
the WHSMS for your team, by preparing a list of resources required, as follows:
• human resources – people who will be involved
• physical resources – venue and equipment hire costs
• financial resources – training costs, cost of human resources – such as wages and lost
productivity costs.
The General Manager has allocated two hours of training hours per employee, per store,
once in each quarter, for the new WHSMS. This means there will be two training sessions in six
months.
You must refer to the information on staff numbers per store and costs associated with
training given in the scenario.
6. Prepare a covering email to all the General Manager, providing a brief summary of:
• the WHSMS
• the changes you have made to the WHS policy
• the estimated costs required as part of the implementation.
You should request the General Manager for their feedback and approval for the WHSMS
as well as the proposed training costs.
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You should attach the outline of the revised WHS Policy and Procedure, outline of WHSMS
and the Estimated costs to the email and send it to the CEO (your assessor) on an email
address specified by your assessor.
Your email should be written using appropriate vocabulary, grammatical structure and
conventions.
Submission requirements
At the end of this task, you must submit the following, by email, to your assessor:
• Revised WHS policy and procedure (with the additional information and information about
WHS duty holders and their responsibilities)
• Outline of the WHSMS
• List of resources and estimated costs for implementing the WHSMS for the store
• Covering email to the General Manager
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Performance Checklist and Assessment Outcome – Assessment 2, Part A
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Research and identify key elements that the WHS policy must include
 Yes  No
Identify three areas that are missing and need to be added to the
existing WHS policy and procedure to make it suitable for a retail store
Research and identify WHS duty holders and their duties and
responsibilities in the work area
Update the existing WHS policy to include the policy statements on the
three areas researched as well as the information on duty holders and
their responsibilities
Prepare an outline of a WHSMS for the organisation’s needs, which
includes
• relevant legislations and codes applicable to the organisation
• a summary of the policies you have identified as reflecting the
organisation’s commitment to complying with the WHS laws
• management commitment, responsibilities and accountability of
duty holders
• consultative arrangements for WHS
• summary or an overarching approach to following procedures that
will be added to the WHSMS Manual as they are developed and
published on the Intranet site:
o Hazard identification and risk control
o WHS communication and consultation practices
o Safe Work Practices
o Emergency Management
o Manual handling
o Incident reporting
o Consultation with employees
o Information, instruction and supervision
o Worker/staff training
o Record management
Identify the human, physical and financial resources that may be
required for WHSMS implementation
 Yes  No
Identify research sources used, in a references section
 Yes  No
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 Yes  No
 Yes  No
 Yes  No
 Yes  No
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Assessment | BSBWHS521
Submit WHSMS for approval and feedback with a covering email
providing a summary of the enclosed documents
 Yes  No
Use appropriate grammar and vocabulary in all documents
 Yes  No
Adhere to page and word limits.
 Yes  No
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Date: _______/_______/_______
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Assessment | BSBWHS521
Part B: Role-play – Establish participation arrangements for managing WHS
You are to organise and conduct a 15 minute brainstorming session to get ideas from the store
staff to set up and maintain consultation requirements for a WHS management system for the
store.
The purpose of the brain storming activity is to consult team members to establish participation
arrangements for managing the WHS for your work area.
You must read the scenario above and prepare for the following activities.
In groups of 5-6, you and your classmates must take turns in leading a brainstorming session.
Each student’s session should not be longer than 10 minutes, during which the student will lead
the discussions and document the team’s ideas for establishing a consultative WHSMS.
This is a role play, and:
• your assessor will organise a time and place for the brainstorming activity and divide the
class into groups of 5-6 for the purpose of this assessment activity
• each student in the small group will take turns to play the Store Manager and get 10
minutes to lead the discussion during the activity, with all other group members playing the
roles of sales assistants in the sales team
• your assessor will assess each individual student’s performance in a separate Role Play
Observation checklist.
When it is your turn to play the role of Store Manager and lead the brainstorming session, you
must:
• welcome the group and introduce the purpose of the brainstorming session
• introduce the topic and discuss the purpose of the meeting
• provide a brief overview of WHS legislative requirements – why it’s important for the work
area to have a consultative arrangement for a WHS Management System and what is
required of the business according to WHS legislation
• seek input from the team about what they think are the WHS specific needs of the store
• work with the team to identify and resolve any ONE of the following issues raised through
participation and consultation arrangements, such as:
o gaps in the health and safety processes and the type of training required to close the
gaps including details such as timing, type and frequency of training
o lack of facilities for employees – work stations, rest area, storage, hand wash, etc.
o issues with work environment that the management has not addressed
o arrangements for WHS consultations within the team and externally
o issues with machinery, equipment or materials
o incidents or accidents which have occurred and measures to control
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Assessment | BSBWHS521
• discuss and finalise details such as who is to take further action and by when (your team
doesn’t need find solutions, but must make arrangements to take the matter up further and
decide those details, such as action on, to be done by date, etc.)
• make notes on the feedback and input provided, and include details of who you consulted
with, the date and time of consultation.
You will be provided with flipcharts, butcher’s paper, markers, etc. for the brainstorming
activity
If the assessment is to be conducted online, you will need to ensure access to:
• a computer that has Internet access
• online video conferencing software such as Zoom or Skype
• note pad and pen
Your assessor will advise you of the date, time and location for the meeting.
Your assessor will organise volunteers to play the roles of staff.
Your assessor will observe your performance as Store Manager, leading the brainstorming, and
assess you using the Role Play Observation Checklist for this task.
Submission requirements
• At the end of this part, you must submit a Role Play Observation Checklist completed by
your assessor, and signed by you and your assessor.
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Assessment | BSBWHS521
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part B
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Date of observation
Check (X)
Did the student demonstrated the
following actions and behaviours
during the brainstorming session:
Y
N


Introduce topic to be discussed in the
session


Provide a brief overview of WHS
legislative requirements








Formally welcome the group
Establish the expectations of staff in
relation to their participation in the
brainstorming activity
Work with the team to identify and
negotiate agreeable outcomes to
resolve issues raised through
participation and consultation
arrangements, such as: (Any ONE
issue)
 gaps in the health and safety
processes and the type of training
required to close the gaps
 lack of facilities for employees –
work stations, rest area, storage,
hand wash, etc.
 issues with work environment that
the
management
has
not
addressed
 arrangements
for
WHS
consultations within the team and
externally
 issues with machinery, equipment
or materials
 incidents or accidents which have
occurred and measures to control
Discuss and finalise details such as
who is to take further action and by
when
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Comments
(How did the student demonstrate this?)
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Assessment | BSBWHS521
Interact with the group using
questioning, listening to elicit opinions
and paraphrasing to confirm and
clarify understanding
Engage in discussions using
appropriate vocabulary, varying the
level of technical vocabulary to suit
the audience
Provides feedback to others in forms
they can understand and use
Play a lead role in effectively
collaborating with team and guiding
discussions to negotiate agreeable
outcomes
Use appropriate non-verbal features
Make notes on the feedback and
input provided, and include details of
the session
Conclude own segment of the
meeting by thanking everyone
appropriately.
Feedback to student:
Result:














 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Signature:
Student Declaration
I have read and agree with this report.
Date: _______/_______/_______
Student Signature:
Date: _______/_______/_______
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Assessment | BSBWHS521
Part C – Provide information about consultation and participation outcomes
You will now be required to report the outcomes of the consultation with your team to the
General Manager of the company (your assessor).
1. Complete the Record of WHS Consultation (template provided in Appendix A) with
information regarding:
• Who was involved in consultations
• Key issues for consultation identified
• What decision has been made and why
• Who is to take action and by when
2. Send an email to the General Manager (your assessor) attaching the completed Record of
WHS Consultation.
• The purpose of the email is to provide information about the WHS consultation and
participation outcomes to the General Manager and asking for their feedback and
approval for the arrangements.
• Your email should be written using appropriate vocabulary, grammatical structure and
conventions.
Submission requirements
• At the end of this task, you must send an email to the General Manager (assessor) with the
Record of WHS Consultation attached.
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Performance Checklist and Assessment Outcome – Assessment 2, Part C
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Completed the record of WHS consultation correctly according to
organisational requirements
Prepare and send a covering email to the General Manager attaching
the record of the WHS consultation with staff
Seek feedback and approval from General Manager on the actions to
be taken
 Yes  No
Use appropriate vocabulary, grammatical structure and conventions.
 Yes  No
 Yes  No
 Yes  No
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Date: _______/_______/_______
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Assessment | BSBWHS521
Assessment Outcome Record - Assessment 2 of 4 (To be completed by the Assessor)
Assessment task:
Project 1: Establish a WHS management system in a work area
Student Name and ID:
Unit of Competency
Code and Title:
BSBWHS521 – Ensure a safe workplace for a work area
Feedback to student:
Attempt 1:
Attempt 2:
Assessment Outcome: (tick)
Attempt 1:
 Satisfactory
 Not Satisfactory
Attempt 2:
 Satisfactory
 Not Satisfactory
Assessor Name: ___________________________________________
Assessor Signature: _________________________________________
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Date: _____/______/______
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Assessment | BSBWHS521
Assessment 3 – Project 2 – Establish and maintain procedures for
identifying, assessing and controlling hazards
Instructions for Students
• This is the third of the four assessment tasks you must complete satisfactorily to be deemed
competent in this unit.
• This assessment is made up of two (2) tasks.
o Part A – Develop procedures for effectively identifying hazards, and assessing and
controlling risks in work area
o Part B – Identify hazards and assess workplace change due to pandemic
• Read the scenarios given and complete the tasks that follow.
• You must attempt all criteria to the required standard (e.g. fulfil assessment criteria
mentioned in the performance checklist) to be deemed satisfactory in this task.
• You must complete this task by following all given instructions, for the trainer/assessor to
assess competency in this assessment task.
• Clearly label your work with name, unit code and unit title to all the documents and sheets
that are attached to your submission.
• Review other resources, related to the task you are going to perform.
• Seek clarification regarding the assessment required to be done, if you do not understand
the task.
• Ask for reasonable time from Assessor for preparation of Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Submit this document along with your assessment work.
Applicable conditions
• You will need to complete this project in your own time and submit it as per the Gen’s
requirements.
• You must complete the task independently.
• You can refer to the textbook, learning materials or your research of external resources in
completing this task.
• The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that
this is your own work, or to confirm your knowledge to close any gaps they may identify as
not evidenced in your written responses.
• Trainer /Assessor will assess your practical skills, technique and knowledge as you complete
this assessment task.
• All criteria listed in the performance checklists guide must be completed satisfactorily to the
standard described.
• No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not satisfactory.
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Assessment | BSBWHS521
• You must express all answers/responses in your own words or acknowledge the sources of
reference materials used.
• If you are found to have plagiarised or copied another student’s work, your assessment
submission will not be accepted (please refer to the Gen Plagiarism Policy).
Resources required for assessment
You will need the following materials/ resources for this task:
• Textbook/ Online learning resources
• Computer with Internet access for research purposes and word processing
• Appendix B: WHS Action Plan Template
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Assessment | BSBWHS521
Part A: Develop procedures for effectively identifying hazards, and assessing and
controlling risks in work area
This is a continuation of the scenario in Assessment 2.
The General Manager has approved the outline of the WHSMS and recommendations for the
amendments to the WHS policy as well as the training costs that you had submitted.
Now you have been asked to prepare some of the key procedures to support the WHS
management system you have proposed.
You may source the procedures from the internet and adapt them to meet The Lollipop
Shop’s needs.
All sources you access and used for the purpose of developing the procedures must be listed
and referenced in a references section at the end of the document. For example, if you have
accessed a website, you must provide the URL.
You are to develop procedures for:
• hazard identification and assessment and control of associated risks, including identifying
hazards and controlling risks at the planning, design and evaluation stages of any
workplace change
• procedures for selecting and implementing risk controls according to the hierarchy of
control measures and WHS legislative requirements
You may refer to the following resources:
• https://www.safeworkaustralia.gov.au/book/model-code-practice-how-manage-workhealth-and-safety-risks#2-step-1how-to-identify-hazards
• https://www.westernsydney.edu.au/__data/assets/pdf_file/0020/12917/12917_Hazard_Ident
ification,_Risk_Assessment_and_control_Procedure.pdf
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Performance Checklist and Assessment Outcome – Assessment 3, Part A
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Develop procedure for hazard identification assessment and control of
associated risks, including in the planning, design and evaluation stages
of any workplace change
Develop procedures for selecting and implementing risk controls
according to the hierarchy of control measures and WHS legislative
requirements.
Use appropriate vocabulary, grammatical structure and conventions.
 Yes  No
 Yes  No
 Yes  No
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
Version: 3.0
Date: _______/_______/_______
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Assessment | BSBWHS521
Part B – Identify hazards and assess workplace change due to pandemic
Scenario
The Coronavirus disease (COVID-19) pandemic, which is an infectious disease caused by a
newly discovered form of coronavirus, started in Hubei Province, China, in December 2019.
Within weeks, it spread to many continents and countries, creating an unprecedented
situation for everyone.
The first cases in Australia were noted at the end of January 2020 and by March 2020, all
businesses have started implementing infection control, social distancing risk control measures.
All businesses have a duty to make ensure they continue to eliminate or reduce risks and
hazards at work, monitor the health of employees and monitor the conditions at any
workplace under their management and control.
COVID-19 spreads from person to person in a similar way to the flu:
• from close contact with an infected person
• from touching objects or surfaces contaminated by the sneeze or cough of an infected
person and then touching your eyes, nose or mouth.
Businesses therefore are required to undertake a risk assessment of their existing WHS systems to
prevent and contain infections to make sure the business is addressing COVID-19 risks.
The General Manager has asked all Store Managers to conduct a workplace risk assessment
for their own stores to identify inadequacies in existing risk controls and suggest resources that
should be provided to enable implementation of new measures.
You have been provided with an extract of the existing risk register for the Melbourne City
Store, which was completed in February 2020 at the beginning of the COVID 19 pandemic
spread in Australia.
With the situation COVID 19 situation changing and worsening continuously, businesses need
access with the latest information on the COVID-19 response, how this affects businesses, how
to keep their workplace safe and advice on how to plan for dealing with the current situation
and anticipate likely developments.
The General Manager has asked you to identify requirements and suitable sources for expert
WHS advice, and should this advice be required.
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Assessment | BSBWHS521
The Lollipop Shop
COVID 19 - Risk Register – February 2020 update
Location:
Melbourne City Store
Hazard Consequenc Probability
es
COVID Staff or other Unlikely,
-19
customers
there
from
catching
have
custom COVID-19
been very
ers
(could result few cases
who
in
serious locally.
are
illness
or
infecte death).
d
COVID
-19
from
staff
who
are
infecte
d
Other staff or
customers
catching
COVID-19
(could result
in
serious
illness
or
death).
Version: 3.0
Level
of risk
High,
while
there
are
only a
few
local
cases
the
conse
quen
ces
may
be
severe
.
Current controls
Actione
d by
Cleaning and Store
disinfecting
in Manage
accordance
r
with guidance
from Safe Work
Australia
and
public
health
authority.
Frequently
touched
surfaces
including
counters,
handrails, doors,
till,
phones,
keyboards and
EFTPOS facilities
are
regularly
cleaned.
Unlikely,
High,
Cleaning and Store
disinfecting
is Manage
there
while
done
in
have
there
r
accordance
been very are
with guidance
few cases only a from Safe Work
locally.
few
Australia
and
local
Health
cases authorities.
Roster
revised
the
so
staff
are
conse
rostered
with
quen
the
same
ces
colleagues
may
each shift to
be
minimise
severe exposure.
Brief staff on
symptoms
of
COVID-19 and
have been told
to stay home if
they
aren’t
feeling well.
Gen Institute Pty Ltd ©
Status
Complet
e
Complet
e
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Review/
Monitoring
Internal
Audit
Daily
inspections
Consult
with
workers at
next
staff
meeting for
any
feedback
on revised
roster
Assessment | BSBWHS521
Task 1
• You must conduct research on the internet and other available resources such as
newspapers, and assuming you are in March 2020, when the COVID 19 spread peaked
(worsened) in Australia, to conduct a risk assessment to:
o reassess the impact, the likelihood of occurrence and level of the two risks already
identified in the register in the current situation
o check whether the existing control measures are effective in the current situation,
o determine and propose at least two additional your store should take to control the two
risks
o determine what resources are required to implement the new control measures in your
store
o determine one source of expert advice, such as a consultant or a regulatory body that
could provide expert comments on the effectiveness of the controls you have proposed
• Prepare an action plan using the table below for the two additional control measures for
your store, for each risk originally identified in the risk register.
• The new control measures you propose must be in accordance with the hierarchy of
controls, comprising elimination, substitution, isolation, engineering and administration and
PPE.
• You have been provided with an example to help you.
THE LOLLIPOP SHOP
WHS ACTION PLAN
What do you need to
do?
Ensure all frequently
touched areas and
surfaces remain clean
at all times
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How will you do this?
Identify high use areas, create a
roster for cleaning these areas
are cleaned several times a day
Gen Institute Pty Ltd ©
By when
should this
happen?
As soon as
possible
What supplies
do you need?
Disinfectant
wipes/ sanitiser
sprays and
paper
disposable
towels
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Assessment | BSBWHS521
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Assessment | BSBWHS521
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Assessment | BSBWHS521
Task 2
When you complete the reassessment of the risks and identify the additional risk control
measures, you must send an email to the General Manager giving them a brief summary of
the action plan for implementing the revised controls and request them to approve the
additional resources required for Implementing the controls.
You must also mention at least one source of expert advice that could be used if further
advice is needed to confirm the actions to implement the controls.
• Prepare a covering email to all the General Manager, providing:
o advice on the inadequacies in the existing risk controls according to the hierarchy of
control measures and WHS legislative requirements
o a brief summary of the action plan you have prepared for implementing the proposed
new controls you have attached, and
o the sources for seeking guidance about the effectiveness of the control measures from
the identified expert source.
• You should request the General Manager for their feedback and approval to go ahead
with the consultation and the implementation of the control measures.
• You must also request the General Manager to make the identified resources available at
the earliest to control the risks.
• You must attach the table to the email and send it to the CEO (your assessor) on an email
address specified by your assessor.
• Your email should be written using appropriate vocabulary, grammatical structure and
conventions
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Assessment | BSBWHS521
Task 3
You must assume that in response to your email, the General Manager has provisionally
approved the control measures and the resources required to implement the measures,
subject to the advice of the WHS expert you have identified in your email. The General
Manager has asked you to contact the WHS specialist to conduct an audit of your store and
approve the action plan.
You must prepare a draft email to be sent to the expert, which:
• briefly introduces your company / store and the action plan you have prepared, and
• request the specialist to organise the audit of the store and review the plan for effectiveness
of the control measures.
Your email should be written using appropriate vocabulary, grammatical structure and
conventions
Submission requirements
At the end of Task 1, Task 2 and Task 3, you must submit the following, by email, to your
assessor:
• Outline of the action plan and sources of expert advice
• Covering email to General Manager
• Email to WHS consultant
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Performance Checklist and Assessment Outcome – Assessment 3, Part B
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Reassess the impact, the likelihood of occurrence and level of the
identified COVID 19 risks
• Check whether the existing control measures are effective in the
current situation
• Determine and propose at least two additional measures to control
the identified risks
• Determine resources required to implement the new control
measures in the store
• Determine one source of expert advice on the effectiveness of the
proposed controls
• Prepare an action plan using the table below for the two additional
control measures for the store, for each risk originally identified in the
risk register
• Ensure new control measures proposed are in accordance with the
hierarchy of controls
• Draft and send email to the General Manager attaching the Action
plan and seek their feedback and approval for resources, including
expert advice.
• Draft an email to the WHS consultant requesting their expert advice
and consultancy services.
Feedback to student:
•
Result:
 Satisfactory  Not Satisfactory 
 Yes  No
 Yes  No
 Yes  No
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Date: _______/_______/_______
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Assessment | BSBWHS521
Assessment Outcome Record - Assessment 3 of 4 (To be completed by the Assessor)
Assessment task:
Project 2: Establish and maintain procedures for identifying, assessing
and controlling hazards
Student Name and ID:
Unit of Competency
Code and Title:
BSBWHS521 – Ensure a safe workplace for a work area
Feedback to student:
Attempt 1:
Attempt 2:
Assessment Outcome: (tick)
Attempt 1:
 Satisfactory
 Not Satisfactory
Attempt 2:
 Satisfactory
 Not Satisfactory
Assessor Name: ______________________________________________
Assessor Signature: ___________________________________________
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Date: _____/______/______
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Assessment | BSBWHS521
Assessment 4 – Project 3 – Evaluate and maintain a work area WHS
management system (WHSMS)
Instructions for Students
• This is the four of the four assessment tasks you must complete satisfactorily to be deemed
competent in this unit
• This assessment is made up of four (4) tasks.
o Part A – Develop a WHS induction and training program and session plan for all workers
o Part B – Use and maintain a system for WHS recordkeeping and incident reporting
o Part C – Evaluate the WHSMS to align with organisational WHS objectives
o Part D – Develop a continuous improvement plan for the implemented WHSMS
• Read the scenarios given and complete the tasks that follow.
• You must attempt all criteria to the required standard (e.g. fulfil assessment criteria
mentioned in the performance checklist) to be deemed satisfactory in this task.
• You must complete this task by following all given instructions, for the trainer/assessor to
assess competency in this assessment task.
• Clearly label your work with name, unit code and unit title to all the documents and sheets
that are attached to your submission.
• Review other resources, related to the task you are going to perform.
• Seek clarification regarding the assessment required to be done, if you do not understand
the task.
• Ask for reasonable time from Assessor for preparation of Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Submit this document along with your assessment work.
Applicable conditions
• You will need to complete this project in your own time and submit it as per the Gen’s
requirements.
• You must complete the task independently.
• You can refer to the textbook, learning materials or your research of external resources in
completing this task.
• The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that
this is your own work, or to confirm your knowledge to close any gaps they may identify as
not evidenced in your written responses.
• The Trainer /Assessor will assess your practical skills, technique and knowledge as you
complete this assessment task.
• All criteria listed in the performance checklists guide must be completed satisfactorily to the
standard described.
• No marks or grades are allocated for this assessment task. The outcome of the task will be
Competent or Not competent.
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• You must express all answers/responses in your own words or acknowledge the sources of
reference materials used.
• If you are found to have plagiarised or copied another student’s work, your assessment
submission will not be accepted (please refer to the Gen’s Plagiarism Policy).
Resources required for assessment
You will need the following materials/ resources for this task:
•
•
•
•
•
•
Textbook/ Online learning resources
Computer with Internet access for research purposes and word processing
Appendix C: Induction Session Plan Template
Appendix D: WHS Training Record Template
Appendix E: Register of Injuries Template
Appendix F: WHS Improvement Action Plan Template
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Part A: Develop a WHS induction and training program and session plan for all workers
Scenario
The WHS Consultant has approved your COVID 19 risk action plan and the General Manager
has ensured all the required resources are provided.
The General Manager has asked you to prepare a WHS induction and training session plan
that is to be used to train all staff on implementing the new control measures to maintain
workplace health and safety during the COVID 19 pandemic.
Task 1
You are required to:
• create a training/induction session plan, using the template provided in Appendix C, which
includes:
o objectives of the session
o topics you will cover must include:
 Introduction to COVID 19 safety risks
 Employer obligations for health and safety
 Employee obligations for health and safety
 Information about measures to be implemented to maintain workplace health and
safety
 What everyone can do to maintain their personal health and safety during COVID 19
o List of training aids/resources (any two)
• plan be for a 20-minute session.
• use suitable level of technical vocabulary to suit audience.
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Task 2
You are then to assume that you have successfully completed the induction to the sales team
in your store.
You are now required to refer to the scenario and the Induction/training session plan you have
created and record the details of the training/induction you have conducted, using the WHS
Training Record template provided in Appendix D.
Submission requirements
At the end of Tasks 1 and 2, you must submit the following to your assessor:
• Completed Training/ Induction Session Plan
• Completed WHS Training Record
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Performance Checklist and Assessment Outcome – Assessment 4, Part A
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student submit a Team Review Form that:
Satisfactory
Create a training/induction session plan, using the template provided,
covering:
• objectives of the session
• topics as given in the task
• List of training aids/resources (any two)
Record the details of the training/induction using the WHS Training
Record
 Yes  No
 Yes  No
 Yes  No
Use suitable level of technical vocabulary to suit audience.
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Part B: Use and maintain a system for WHS recordkeeping and incident reporting
Scenario
It is now one month since the specific health and safety measures for COVID 19 were
implemented at The Lollipop Shop.
On 25th April, Tom Alter, one of the sales assistants in your team reported OHS/WHS issues
related to hand hygiene. Tom said he had been having issues with the use of hand sanitiser
and latex gloves as part of the PPE control measures implemented for the previous one week.
He had not had to use hand sanitiser regularly before, and the sudden and persistent of hand
sanitiser with a high alcohol content, caused him to have hand dry skin and has left them with
hard and painfully chapped hands.
Tom added, that since he was having issues with using hand sanitisers, he started wearing the
latex gloves purchased in bulk by the store. Unfortunately, persistent use of the gloves also has
given him allergic reactions, such as:
• dermatitis on hands, with itchy skin and crusty skin lesions
• hay fever symptoms, such as running nose and itchy eyes, sneezing or coughing, wheezing
and breathing difficulties.
When you offered to arrange medical treatment for Tom, he indicated that he had already
consulted his GP and he had been advised to take anti-allergy medication and some topical
dermal cream.
You have asked him to take medical leave until his GP gives him a clearance to resume work.
Following this report, you conducted an urgent meeting to consult with the team and the HSR,
and the team shared the following concerns:
• Alcohol is a skin irritant and dries out skin, especially sensitive, damaged or fragile skin. It
could cause conditions such as eczema, which causes itching, dryness and sensitivity.
• There are concerns that the hand sanitisers could lead to users developing resistance to
antibiotics.
• Some sanitisers contain triclosan, a compound that could potentially harm the immune
system, which protects your body against disease, or cause hormone problems.
• Latex allergy is quite serious and if one person has developed this, other staff may soon
develop allergies.
The following measures were proposed to control the risks:
• The best quality hypo-allergenic hand sanitiser will be purchased.
• Staff will be encouraged to wash hands with soap and water for 20 secs where possible as
an alternative to hand sanitiser.
• All staff will be required to declare if they have a history of dermatitis or allergy to alcohol
prior to using hand sanitisers or gloves.
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• Staff will be provided with non-latex gloves.
• Staff will be instructed to remove gloves when not necessary.
According to the WHS legislation:
• employers must keep a Register of Injuries at each workplace for employees to record any
workplace injury or illness.
• an injured worker (or someone acting on their behalf) must notify the employer in writing of
any work-related injury or illness within 30 days of becoming aware of the injury or illness.
• employers must provide written confirmation to the injured worker that they received
notification of the injury or illness.
• employers should provide a signed and dated copy of this entry to the injured worker.
• the injured worker must complete a Worker’s Injury Claim Form, available from the Australia
Post should they wish to make a WorkSafe claim.
Task 1
• Read the scenario above and complete the Register of Injuries form (Appendix E) with
details of the issue.
Task 2
• Read the scenario above.
• Prepare a draft covering email to the CEO of the company giving them a brief summary of
the issue and resolutions proposed and implemented, and asking them to go through the
form and acknowledge that they have received the form.
Task 3
• Read the scenario above.
• Prepare a draft email to be sent to Tom Alter, as part of the employer’s obligations to
provide written confirmation to the injured worker.
• In the email, you must confirm that you have received notification of the injury or illness and
ask Tom to go through the attached signed form to understand the summary of the issue
and resolutions proposed and implemented by the company.
• You must also inform Tom Alter on how he can make a WorkSafe claim, if they wish to.
Submission requirements
At the end of Tasks 1, 2 and 3, you must submit the following to your assessor:
• Completed Register of Injuries form
• Draft of email to CEO
• Draft of email to Tom Alter
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Performance Checklist and Assessment Outcome – Assessment 4, Part B, Tasks 1 -3
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
 Yes  No
Complete the Register of Injuries form with details of the issue
Prepare a covering email to the CEO of the company giving them a
brief summary of the issue and resolutions proposed and implemented,
and asking for acknowledgement of receipt
Prepare a draft email to be sent to the injured worker confirming receipt
of notification, asking for acknowledgement and advising them on how
to make a WorkSafe Claim
Use appropriate vocabulary, grammatical structure and conventions
 Yes  No
 Yes  No
 Yes  No
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Part C: Evaluate the WHSMS to ensure aligned with organisational WHS objectives
Scenario
It is now a year since you implemented the WHSMS at your store, and time to evaluate the
WHSMS, according to the schedule.
You have access to the following documents:
• Checklist for the WHS Management Standards – which are the objectives of the company
for compliance and continuous improvement of WHS performance
• Extract of results of the staff climate survey for the Melbourne City Store
• Extract of a report prepared by an external WHS consultant
• Extract of WHS data (Incident and Injury Register) for the Melbourne City Store.
The Lollipop Shop
WHS Management standards
1. Active and visible leadership
a. WHS is the standing first agenda item for all management and team meetings
b. Senior managers engage regularly with staff to demonstrate safety leadership
c. Managers and supervisors are actively involved in the risk management process
2. Safety Planning
a. The “top 5” WHS hazards or hazardous tasks in all operational areas for each store are
identified and recorded
b. The “top 5” are assessed and prioritised using a risk matrix and suitable risk controls
are planned to eliminate or reduce risks
c. Resources are allocated to address the priority WHS issues
d. WHS actions are assigned to individuals at each store and reasonable timeframes set
for completion
e. Progress towards the achievement of planned activities is regularly reported to senior
managers
3. Consultation and participation
a. Workers are given opportunity to express their views and contribute to decisions
impacting their safety
b. Managers are responsive to WHS issues raised by workers and provide feedback in a
timely manner
c. The Health & Safety Representative for each store is invited to attend management
meeting to contribute to the discussion on WHS management
4. Risk management
a. Risk management steps are applied to identify and assess hazards and hazardous
tasks specific to each store
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b. Attention is given to medium and high risk activities
c. Attempts are made to eliminated hazards and hazardous tasks
d. Where elimination is not possible, risk controls are allocated with reference to the
hierarchy of controls
e. Risk assessments and safe work procedures (SWP) are documented for ‘High’ risk and
‘Very High’ risk activities for each store
f. Implemented risk controls are monitored at least annually to ensure they are effective
g. Quarterly walk-through workplace inspections are carried out on all work areas in
each store
5. WHS training and instruction
a. New workers must complete the WHS induction within their first week at work
b. Staff who manage other staff (Supervisor) must complete WHS training for managers
and supervisors
c. Supervisors must review the training needs of workers and assign other relevant WHS
Training
d. Workers are instructed on relevant SWPs and provided with ongoing supervision
6. Emergency management
a. Emergency wardens and first aid officers are appointed for each store
b. Workers are provided with training and opportunities to practice emergency
procedures
c. Details of local emergency warden, first aid officers, etc. are communicated to the
working group
d. Workers are regularly reminded to review the Emergency planning guidelines at least
annually
e. Emergency evacuation exercises are conducted at least annually
7. Incident/hazard reporting and management
a. All workers know how to report an incident (including near misses) or hazard
b. Incidents and hazards are immediately reported to supervisors and formally recorded
in the Incident/Accident Register within 24 hours
c. Supervisors investigate incidents to identify root causes and plan corrective action
d. Corrective action plans are submitted to the management within 7 days of the initial
report
e. Corrective actions are completed within agreed timeframes and closed off and
recorded in the Corrective Actions Register.
Extract of Staff climate survey results for the Melbourne City Store
Staff climate survey results
• A store alarm system has been set up. However, the management has not yet approved
setting up surveillance cameras in different parts of the store. We worry about the safety
and security of the customers and employees.
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• The promised annual first aid training or refresher training to all staff has not been
provided.
• There was one WHS induction specific for the COVID 19 measures, however, there hasn’t
been an assessment of the training needs of workers for general WHS Training/ refresher
training.
• Safe work procedures (SWP) have not been documented for some ‘High’ risk and ‘Very
High’ risk activities.
• Staff Intranet is still being developed, therefore we cannot access key policies easily.
• Not all staff have knowledge of procedures for reporting injuries and illnesses.
• Although we use contractors, there are no management standards set for, and no formal
procedures in place for the management of contractors for compliance with WHS
Extract of a report prepared by an external WHS consultant
WHS Policy
• The WHS policy was developed in consultation with staff and defines objectives and
responsibilities.
• It was revised last year to include
o definitions of duty holders under WHS legislation
o procedures for Safe work practices, Hazard inspections, Manual handling, Incident
reporting
o details of the consultative process.
• There is a document and version control system for all WHS documents.
• WHS record keeping policy and procedure is in place
• The HSR from each store is invited to staff meetings related to WHS.
WHS Training
• Supervisors are supposed to review the training needs of workers and assign other relevant
WHS Training, but this is not consistently done, and some planned training programs have
not been conducted
• WHS Induction and training session held on introduction of COVID 19 risk management.
• Induction records are kept.
• Fatigue management policy is under development, so staff have not been provided with
fatigue management training.
Contractor Management
• There is no formal Contractor Management policy and procedure in place, although the
company uses contractors.
Risk management processes
• Clear procedures for risk management with responsibilities identified.
Hazard identification
• There are systematic procedures and templates for hazard identification and notification.
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Incident Report/Emergency Response
Incident form is not available easily, as the staff intranet is still being set up.
Not all staff have knowledge of procedures for reporting injuries and illnesses
Some incidents are recorded, but action not indicated on all incidents in the register
Emergency wardens and first aid officers are appointed for each store, however, there is no
evidence that this information advised to the working group
• Workers have not been provided with First Aid refresher training and opportunities to
practice emergency procedures
• There was no evidence of emergency evacuation exercise conducted in the past year
•
•
•
•
•
Extract of WHS data for the Melbourne City Store
The Lollipop Shop
Incident and Injury Register
Incident
Date
Role
Description
Action
First
Aid 17/8/19
Incident
Sales
Hurt back while trying to • No
actions
assistant apprehend a shoplifter
recorded.
Lost Time 21/11/19
Injury
Sales
Suffered sore back from • No
actions
assistant incorrect lifting of heavy
recorded.
(New)
cartons, 5 days’ leave.
Lost Time 12/12/19
Injury
Sales
Hurt by falling boxes • No
actions
assistant while stacking shelves, 2
recorded.
days’ leave
(New)
Status
Medical
25/04/2020 Sales
Team
member • HypoCompleted
Treatment
assistant complained of allergic
allergenic
Injury
hand
response
to
hand
sanitiser
sanitiser and latex hand
purchased.
gloves, suffered from
wheezing, coughing and • Hand
dermatitis, 5 days sick
washing
leave.
suggested as
alternative
• Staff
provided
with
nonlatex gloves.
• Staff
instructed to
remove
gloves when
not
necessary
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The Lollipop Shop
Incident and Injury Register
Incident
Date
Lost Time
Injury
Near Miss
Incident
Role
Description
Action
Status
Sales
Fell while carrying boxes. • Training
Pending
assistant Minor cuts treated.
recommend
ed in manual
lifting.
Delivery Near
Miss
accident • Fatigue
van
(possibly due to fatigue)
managemen Pending
driver
while on duty work, 1 day
t policy and
leave
procedure is
being
developed.
Task
The General Manager has advised you to evaluate the WHSMS performance using the
template below to assess if the performance of the organisation’s WHSMS is in alignment with
management standards or objectives.
You must select any four standards set by the organisation, and examine if these have been
met by reviewing the information given to you.
Next, you must develop a report, which:
• identifies four standards that have not been met according to the information you have
reviewed
• makes at least two recommendations for actions for improvement to ensure performance
indicators are each of the standards
• provides a rationale with reference to legislation, requirements for the recommendations.
Your report should be written using appropriate vocabulary, correct grammar and should be
in a report format with an introduction, body, conclusion and recommendations section.
Your report should be in no more than 500 words.
Submission requirements
At the end of this part, you must submit your report to your assessor.
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Performance Checklist and Assessment Outcome – Assessment 4, Part C
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Develop a report, which:
• identifies four standards that have not been met according to the
information reviewed
• makes at least two recommendations for actions for improvement to
ensure performance indicators are each of the standards
• provides a rationale with reference to legislation, requirements for the
recommendations.
• Is written using appropriate vocabulary, correct grammar
• Is in a report format with an introduction, body, conclusion and
recommendations section.
• is no more than 500 words.
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
 Yes  No
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Part D: Develop an improvement plan for the WHSMS
Scenario
The General Manager has reviewed your evaluation report and suggested improvement
measures and approved them for implementation.
Now you have been asked to develop a WHS Improvement Action Plan using the template
given in Appendix F for the implementation of any four of your recommendations.
You should include actions, resources, and responsibilities as well as review reporting and
completion timelines.
Submission requirements
• At the end of this part, submit your WHS Improvement Action Plan to your assessor.
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Performance Checklist and Assessment Outcome – Assessment 4, Part D
Student ID and name
Unit code and title
BSBWHS521 – Ensure a safe workplace for a work area
Course code and title
BSB51918 Diploma of Leadership and Management
Did the student:
Satisfactory
Develop an improvement plan for the WHSMS, which:
• includes actions, resources, and responsibilities as well as review
reporting and completion timelines
• is written using appropriate vocabulary, correct grammar
Feedback to student:
Result:
 Satisfactory  Not Satisfactory 
 Yes  No
Not Assessed
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessor Name:
Assessor Signature:
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Assessment Outcome Record - Assessment 4 of 4 (To be completed by the Assessor)
Assessment task:
Project 3: Evaluate and maintain a work area WHS management
system (WHSMS)
Student Name and ID:
Unit of Competency
Code and Title:
BSBWHS521 – Ensure a safe workplace for a work area
Feedback to student:
Attempt 1:
Attempt 2:
Assessment Outcome: (tick)
Attempt 1:
 Satisfactory
 Not Satisfactory
Attempt 2:
 Satisfactory
 Not Satisfactory
Assessor Name: ___________________________________________
Assessor Signature: ________________________________________
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Appendices
Appendix A: Record of WHS Consultation
THE LOLLIPOP SHOP
RECORD OF WHS CONSULTATION
Date
Time
Employer
representative name
Names of attendees
Members present at
the meeting
What issues/topics were discussed?
WHS issue/
consultation topic
discussed
What solutions were discussed?
Proposed solution(s)
What are the agreed next steps?
Next steps
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Appendix B: WHS Action Plan Template
THE LOLLIPOP SHOP
What do you need to
do?
Ensure all frequently
touched areas and
surfaces remain clean at
all times
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WHS ACTION PLAN
How will you do this?
By when should this
happen?
Identify high use areas,
create a roster for
cleaning these areas are
cleaned several times a
day
As soon as possible
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What supplies do you
need?
Disinfectant wipes/
sanitiser sprays and
paper disposable
towels
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Appendix C: WHS – Induction Session Plan Template
THE LOLLIPOP SHOP
WHS – INDUCTION SESSION PLAN
WHS Training Topic –
Venue:
Date:
Duration:
Presenter/ Trainer:
Participants:
Objectives and outcomes
At the end of this session the learner will be able to:
Topic
•
Main points
Training Aids/
Handouts:
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Appendix D: WHS Training Register Template
THE LOLLIPOP SHOP
WHS Training Register/ Record
This training register template will help you record the training you provide to your workers
(as required by the new work health and safety legislation (WHS Act 2011)).
Training can take place by a supervisor on the job, or by an instructor outside of your
workplace. Training will provide your workers with the information and skills they need to
perform their duties without risk to their health and safety.
When may training be required?
• When a new person starts work - induction, on the job training
• When new machinery/equipment or hazardous chemicals, products or other things are
introduced to the workplace
• When worker’s jobs change
• When there are new work health and safety regulations, codes of practice or laws that
affect your industry or business
• If there has been an incident /near miss or injury at work.
Record of Training
Type of training:
Who was trained:
Job title/s:
Reason for training
Duration of training:
Who provided training:
Method of training:
Location of training:
Date:
Entered by:
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Appendix E: Register of Injuries Template
The Lollipop Shop
Register of Injuries
Section 1: Injured worker details
Family
name:
First name:
Position:
Department/team:
Manager/supervisor’s
name:
Section 2: Injury/illness details
Time of injury/illness:
(If applicable)
Date of injury/illness:
am/pm
Nature of injury/illness
Bodily location of injury/illness
Location at time of injury
Describe how the injury/illness was sustained
Was any equipment involved in the injury/illness?
 Yes  No (Please tick)
If yes, please provide details:
Section 3: Witnesses
Were there any witnesses to the injury/illness?
(If applicable)
 Yes  No  N/A (Please tick)
If yes, please list the witnesses’ full names as well as a contact number for each.
Section 4: Follow up
Was the injury reported to the worker’s supervisor?
 Yes  No (Please tick)
Was any treatment provided?
 Yes  No (Please tick)
If yes, please provide details.
Did the injured worker return to work following the injury?
 Yes  No (Please tick)
If yes, please provide details.
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Section 5: Details of person making this entry
Family
name:
First name:
Position:
Department/section:
Signature:
Date:
If you are not the injured worker, did you witness the injury/illness?
 Yes  No (Please tick)
Section 6: To be completed by manager/supervisor of injured worker
Has an investigation been conducted into the incident?
 Yes  No (Please tick)
What, if any, controls were implemented to ensure the incident doesn’t happen again?
Section 7: Employer confirmation
I,
(print name), of
(insert company name),
hereby confirm receipt of this notification.
Signature:
Date:
Requirements of injury notification:
•
•
•
•
•
Employers must keep a Register of Injuries at each workplace for employees to record any workplace
injury or illness.
An injured worker (or someone acting on their behalf) must notify the employer in writing of any workrelated injury or illness within 30 days of becoming aware of the injury or illness.
Employers must provide written confirmation to the injured worker that they received notification of the
injury or illness.
Employers should provide a signed and dated copy of this entry to the injured worker.
To make a WorkSafe claim the injured worker must complete a Worker’s Injury Claim Form, available from
the Australia Post.
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Appendix F: WHS Improvement Action Plan Template
WHS Improvement Action Plan
Related
Management
Standard
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Improvement Actions
Resources
required
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Responsibility
Timeframe
Date of
completion
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