SERVICE
Store Name: __________________________________________________________________________
Trainee’s Name: ______________________________________________________________________
Shift 12-hour Orientation
Shift 26.5 hours W/ Trainer
Shift 36.5 hours W/ Trainer
New Hire
Manager
Date
Step one: Prep
Make sure tablet is charged and in working order.
Crew trainers will review procedures on Fred before training with Fred.
Communicate with the trainee the procedures they will be learning. It can be more effective to retain
information with clear concise objectives.
Tour the station to make sure the equipment and products are available in all stations.
Introduce them to everyone working (managers, crew, and maintenance).
Step two: Present
Use Fred and the training path to teach them the procedures.
Use the videos, the lesson to know the correct procedure.
Explain why behind every procedure.
Make sure that the trainer is always with the trainee.
Step three: Try out
Demonstrate the procedures then, have them try- out.
Let the trainee try out the product themselves (taste).
Have them sign the training path once they have completed a task successfully.
Step four: Follow- up
Provide encouragement, support & answers to any question's trainees may have.
Observe and make sure that they do the procedures according to McDonald’s standards.
Verify that they can work alone without any assistance.
Let managers know any information on trainee if support is needed or more time is needed with them
to train.
Shift 1 –
CENTRALIZED
ORIENTATION
Date
Monday,
Tuesday or
Wednesday
Crew Initials
Manager’s
Initials
Date
Crew Initials
Trainer’s Initials
Crew Orientation
Company Policies
Hospitality
FRED – 1. Guest First & 2. Foundation
Shift 2 –
Guest First (Hospitality)
Foundation (Food Quality, Food Safety, Safety &
Security)
Introduction to new team members to manager
and crew
Start a tour of the store
(Walking in freezer, walking refrigerator, back
room, 3 sink compartments, washing machine,
crew room, back booth, office, kitchen, front
counter, drive thru, lobby, play place, parking lot,
corral)
Make sure they know where to locate all items
needed such as cups, condiments, lids,etc.
Fundamentals/ Food Quality
Scale for Good
Food origins
Product life
Reading charts
(Quality, Cleanliness, Accuracy, Value
Friendliness & fast)
Provide examples
Food Safety
Food Handling
Contamination
Personal hygiene
Safety & Security
Safety
Security
Check it
Safe & Respectful Workplace
[Crew Training]
Mitigation Of workplace violence
Safe, respectful & Inclusive workplace
[Harassment & Discrimination]
FRED - 3. Jumping in & 4. Service .. watch the videos & try it!
Shift 2 –
Jumping In
(Fries & Hash browns) & Service
(Beverages & desserts, McCafé)
Fries & Hash browns
Frying, Salting & Boxing
Beverages
Soft Drinks –
ABS / MBS
(Ice bags – Ice machine)
Iced tea –
Serving and brewing
(Sweet & Unsweet tea & Hot Tea)
Orange Juice
Date
Crew Initials
Trainer’s
initials
Date
Crew Initials
Trainer’s
Initials
Date
Crew Initial
Trainer’s
Initials
Hot Coffee
Making & Brewing coffee
(Special request)
Grab N’ Go
Reach in Fridge
(look inside and check the contents)
FRED – 4. Beverages & desserts .. watch Fred videos & try it!
Shift 2 – Desserts & Oatmeal
Dessert Cone
Sundae
McFlurry
Milkshake
Oatmeal
McCafé Bakery teats Cinnamon rolls
Apple fritters
Blueberry muffins
Baking
Pies
Cookies
(Thawing & serving, Storing, & Displaying)
FRED – 4. McCafé .. Watch Fred Videos & Try it!
Shift 2 – McCafé
(Hot & Cold Beverages)
Hot McCafé –
Latte
Cappuccino
Caramel Macchiato
Mocha
Caramel Mocha
Hot chocolate
Espresso &
Americano
Ice McCafé Drinks –
Ice Latte
Ice Mocha
Ice Coffee –
(Making & Serving Ice Coffee)
(Special request)
Blended & Frozen McCafé Drinks –
Smoothies
Frappes
FRED – 4. Dining room & Kiosk, Front Counter & Payment, FC Assembling
Front Counter TIPS: (ASK, ASK, TELL) -USE SLOW PERIODS WISELYConnect with guest, Speed will come in time, Use Guest Hospitality
Shift 2 & 3 –
Dining room & Kiosk
(Kiosk, wiping Surfaces, & Cleaning Floors)
Front Counter & Payment
(order taking & Payment)
Review you targets
(every hour)
Kiosk –
Assisting Guest at the kiosk
Cleaning Kiosk
Upkeep
Cleaning tools
Wiping Surfaces
Managing Trash
Additional -Responsibilities
(check lobby, play place, restroom & parking lot)
Front counter Order Taking & Payment –Order
Taking – (repeat orders, state the total & do not
interrupt customers)
Payment – (state the money back & total)
Front Counter Assembling –
Get to know your station.
Assembly – (Review monitors before assembly,
bump orders)
Present - (smile, greet guest, repeat order, & serve
order)
Mobile orders
Uber/ Postmates/ Door Dash/ Grub Hub
Date
Crew Initials
Trainer’s
Initials
(confirm code, review order)
FRED – 4. DT Order taking & Payment, DT present & Assemble .. watch videos & try it!
Shift 3 – DT Order taking, Payment.
DT Present & Assemble
Date
Crew Initials
Trainer’s
Initials
DT Order taking & Payment Your Guest
Get to Know your Drive Thru
Order Taking
Cashier
DT Present & Assemble Your Guest
Safety First
Runner & presenter
Assembly
Present Order (presenter)
PROVIDING FEEDBACK 1. Observe 2. Compliment 3. Describe 4. Demonstrate 5. Follow- up
During & after training
During the 15 - hour training
Manager will follow up with trainer and seek
feedback as to the training process and will re-set
expectation if necessary.
Manager will provide recognition to both the
trainee and crew trainer on their accomplishment.
After training is completed
Manager will talk to the trainee about their
experience and will provide ongoing support.
Manager will access what worked well and what
could be improved for the next training sessions.
Manager will plan future cross training for the new
crew person.
Date
Trainer’s
Name
Manager’s
Name