Chapter 13 – Inventory Management o Concepts The need for inventory management Inventory costs Basic Economic Order Quantity (EOQ) Model o Numerical Problems Basic Economic Order Quantity (EOQ) Model Chapter 16 – Scheduling o Concepts Goals/Performance Measures of Scheduling Factors that influence scheduling success Output of the scheduling process – The Production Schedule (See the model of the scheduling process) Gantt Chart Method Scheduling Services Theory of Constraints Suboptimizing o No Numerical Problems Six Sigma o Concepts Focus of Six Sigma The Six Sigma Name The Three Parts to Six Sigma Six Sigma Roles Six Sigma Project Phases (DMAIC) The structure of a Six Sigma project What are the primary things that happen in each phase? Six Sigma Project Teams Why do Six Sigma projects involve teams? Meeting Skills Decision Making o Individual versus Group o Brainstorming o Multi-Voting o Consensus o No Numerical Problems