The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/1741-0398.htm A proposed sustainable and digital collection and classification center model to manage e-waste in emerging economies Yigit Kazancoglu, Melisa Ozbiltekin and Yesim Deniz Ozkan Ozen Department of International Logistics Management, Yasar University, Izmir, Turkey, and Manage e-waste in emerging economies 267 Received 3 February 2020 Revised 17 February 2020 Accepted 10 March 2020 Muhittin Sagnak Department of Information and Document Management, Izmir Katip Celebi University, Izmir, Turkey Abstract Purpose – This study aims to propose an electronic waste collection and classification system to enhance social, environmental and economic sustainability by integrating data-driven technologies in emerging economies. Design/methodology/approach – GM (1, 1) model under grey prediction is used in this study in order to estimate the trend of the amount of collected electronic waste in emerging economies. Findings – It is revealed that the amount of collected electronic waste is increasing day by day, and within the framework of sustainability in the process of collecting and classification of electronic waste, digital technologies were found to be lacking. It has been determined that this deficiency, together with the increasing amount of electronic waste, has caused environmental, social and economic damage to emerging economies. Originality/value – The main originality of this study is integrating electronic waste collection and classification processes with data-driven technologies and sustainability, which is a relatively new subject. Keywords Digitalization, Data-driven technologies, Sustainability, Waste management, Electronic waste, Forecasting, Grey method Paper type Research paper 1. Introduction Digitalization within the supply chain aims to create a fully optimized supply chain by integrating digital data with processes (Lopez Alvarez et al., 2008), and it helps in reducing waste and increasing productivity in supply chain management (Rovetta et al., 2009). Digital supply chains include features such as integrated application, logistics visibility, smart warehousing and autonomous logistics (Osburg and Lohrmann, 2017) as well as the digitalization of supply chain management directly related to waste management processes (Rada et al., 2013; Barata et al., 2018). As one of the global problems under waste management, electronic waste (e-waste) is a significant issue, and it gains more attention (Schumacher and Agbemabiese, 2019) due to sustainability concerns, including all dimensions: environmental, economic and social. According to Global E-Waste Monitor Report (2017), almost 45 million tons of e-waste were produced in 2016, and only 20% of these wastes could be collected. E-waste is the fastest growing type of waste in terms of environmental effect on the world (Islam and Huda, 2020). There are many valuable materials that can be gained from recycling activities of e-waste; however, the harmful substances in the e-waste need to be treated before the e-waste is destroyed (Kumar and Holuszko, 2017; Althaf et al., 2019; Islam and Huda, 2020). Moreover, sustainability should be integrated with the supply chain management which includes end- Journal of Enterprise Information Management Vol. 34 No. 1, 2021 pp. 267-291 © Emerald Publishing Limited 1741-0398 DOI 10.1108/JEIM-02-2020-0043 JEIM 34,1 268 of-life (EoL) products and recycling operations (Linton et al., 2007; Luthra and Mangla, 2018). Especially in emerging countries, e-waste is a residual problem (Garlapati, 2016; Ikhlayel, 2018) due to poor treatment processes and lack of knowledge (Kumar and Holuszko, 2017). Due to the lack of safety considerations within recycling process of hazardous electronic waste and lack of relevant protocol about classification of wastes in emerging countries, lots of EoL products are recycled without classification or are thrown away (Frazzoli et al., 2010; Garlapati, 2016). Moreover, as a result of the lack of regular and effective legislation, emerging countries can be vulnerable to health risks arising from chemicals in electronic waste (Frazzoli et al., 2010). In emerging countries, there is no adequate and appropriate infrastructure for safe recycling activities for electronic wastes, and therefore, e-waste is usually kept at home (hibernation) or disposed directly in landfills. In order to understand the severeness of e-waste in emerging countries, it is essential to develop a systematic approach to determine further applications for managing e-waste in emerging countries. In that manner, reverse logistics may contribute to managing e-waste collection. Hence, in order to manage the reverse logistics activities, proper roadmaps are essential. Thus, to comprehend the current state and to anticipate the future, the initial step of roadmaps should be forecasting. From this point of view, the first research question is structured as: RQ1. What shall be the anticipated e-waste collection figures in the long run within emerging economy context? In particular, collection of e-waste is a growing problem in emerging economies since there is a lack of systematic approaches and improper technologies. Especially, the most significant problem is caused by the lack of classification and collection process of e-waste in emerging economies. In contrast to developed countries, in emerging economies, e-wastes are collected and recycled without any classification (Kumar and Holuszko, 2017; Leader et al., 2018), and thus the useful and valuable parts, components and even products are either incinerated or landfilled (Needhidasan et al., 2014). Therefore, it can be said that there is a need for a systematic collection and classification mechanism, which is the crucial part of reverse logistics, to manage environmental, economic and social concerns. With this view, the second research question is presented as: Based on the previous research question, digitalization should also be integrated to ewaste management practices in emerging economies in order to deal with the environmental and technological challenges. By considering literature, it can be seen that there is a gap in electrical and electronic waste sectors, especially in the collection process based on track-andtrace technologies and smart collection systems (Lopez Alvarez et al., 2008; Rada et al., 2013; Keim, 2017; Martin and Leurent, 2017). Furthermore, in the collection process, digitization should be designed to leverage support and synchronize transformations toward sustainability (Keim, 2017). Therefore, in order to create innovations in the world of waste management and to enter the digital age, adopting innovations and using appropriate technology have become very important under the triple bottom line (TBL) concept (Osburg, and Lohrmann, 2017). RQ2. How shall the current state of e-waste collection system be improved by digitalization to enhance sustainability within emerging economy context? Based on these research questions, implementation of this study was done in one of the emerging economies, Turkey, which struggles with the e-waste classification and collection problem. Thus, firstly, the amount of e-waste collection in Turkey is predicted for the next four years by using the grey prediction method. Secondly, a proposed sustainable and digital collection and classification center model to manage e-waste in emerging economies is developed according to the results of the implementation, and the data-driven technologies and TBL-based benefits of the proposed sustainable collection and classification center are identified. Following the introduction, the background related to e-waste collection problem in emerging economies and e-waste collection problem in Turkey is discussed. In section 3, the need for forecasting in e-waste collection is explained. In sections 4 and 5, methodology and implementation of the study are explained, respectively. In section 6, an analysis of the current state of e-waste collection in Turkey is presented. In section 7, a sustainable collection and classification center model based on digitalization benefits for e-waste is proposed. Finally, in section 8, concluding remarks are summarized. 2. Theoretical background: e-waste collection problem in emerging economies Electronic waste is a growing problem in emerging economies like Pakistan, India, Nigeria and Vietnam (Park et al., 2017; Garlapati, 2016; Ikhlayel, 2018). E-waste production is increasing in emerging economies that do not have sufficient resources and technology to properly destroy it (Park et al., 2017). Many developed countries send electronic waste to emerging economies for disposal or processing (Asia and Africa) (Garlapati, 2016). The developed countries find the process cheaper and easier (Garlapati, 2016). It is an opportunity for emerging economies to obtain useful materials from the recycling of electronic wastes, but the fact that electronic wastes cannot be properly recycled or disposed of as classified is the biggest source of harm (Heeks et al., 2015; Garlapati, 2016). Improper dismantling or incineration of these products for the recovery of materials from electronic products adversely affects both employees and inhabitants and causes air, water and soil contamination (Orlins and Guan, 2016; Park et al., 2017). This means that because of unsafe disposal and nonclassification of e-waste, lots of hazardous chemicals are released during disposal and processing (Park et al., 2017). The excessive concentration of innovative technologies in the development of electronic equipment results in rapid aging that causes large amounts of e-waste. The proper collection and classification of valuable and dangerous components is the most important criterion to develop an environmentally friendly and economic recycling system for e-waste (Garlapati, 2016). In most emerging economies, there are no well-established processes and effective regulations based on sustainable criteria for separation, collection and disposal of wastes that takes into account sustainable criteria for its separation, storage, collection, transport and disposal (Mundada et al., 2004; Nnorom and Osibanjo, 2008). Especially e-waste collection is major problem for emerging economies (Park et al., 2017). Produced e-waste has to be stored due to the lack of collection systems, safe disposal and suitable recycling facilities in emerging economies (Ikhlayel, 2018). In addition, waste management authorities and experts have concerns about the lack of waste separation, safe disposal and appropriate recycling (Gu et al., 2016; Ikhlayel, 2018). In emerging economies, some factors are considered in the collection of electronic waste. These are e-waste volumes from abroad, e-waste regulations of countries and activities in the informal e-wasteprocessing sectors. These collectors are not supported by the government (Gu et al., 2016). Most emerging economies face difficulties in e-waste management, such as in disposal and collection; e-wastes are collected and disposed of in uncontrolled sites illegally (Ikhlayel, 2018). E-waste collection systems are divided into two groups: “collective system” and “clearing house system” (Park et al., 2017; Sthiannopkao and Wong, 2013). A collective system is based on nongovernmental and non-profit organizations which are founded by trade associations (Park et al., 2017). This type of e-waste collection system is based on channelization and sorting of each type of e-waste for reverse logistics activities. On the other hand, “the clearing house system” involves establishing waste collection points and governmental registrations Manage e-waste in emerging economies 269 JEIM 34,1 270 (Kumar and Holuszko, 2017; Park et al., 2017; Sthiannopkao and Wong, 2013). In addition, logistics processes of e-waste collection involve three types of collection: “municipal collection” is a without-cost system in which any amount of waste can be accepted from people, “in-store retailer take-back system” is based on repeating purchases and can be free and “direct producer take-back system” is based on business customers which involves replacement purchase (Park et al., 2017; Sthiannopkao and Wong, 2013). Furthermore, in emerging economies, unskilled workers are responsible for the collection of electronic waste (Kumar and Holuszko, 2017). This collection process involves door-to-door operation. If the collected waste is not valuable for recycling operations, these wastes are disposed of or burned. This unconscious separation causes huge damage to the environment and affects human health (Gu et al., 2016; Ikhlayel, 2018; Kumar and Holuszko, 2017). Although there are some studies advocating that the electronic waste collection method in emerging economies can be helpful to decrease collection costs (Park et al., 2017), the collection methods are harmful for human health (Gu et al., 2016). This study especially focuses on Turkey, one of the emerging economies that has e-waste classification and collection problem. 2.1 E-waste collection in emerging economies: Turkey Recently, with the rapid advancement of technology, the usage period of electrical and electronic devices is shortened. With this rapid progression has emerged the concept of e-waste. Due to the increase in e-waste, some legal regulations and policies promote the development of the transition process. On May 22, 2012, in Turkey, Official Gazette reprinted the “Regulation on Control of Waste in Electrical and Electronic Equipment (WEEE)” to provide information about the e-waste legislation, the effect of the waste and the possible measures to deal with it. The purpose of this regulation is to organize the legal and technical guidelines for the reduction of the amount of disposed waste through repair, reuse, remanufacturing, refurbishing or recycling activities, to protect the environment and human health from production to the final disposal of electrical and electronic items and to decrease the electronic waste, which is one of the most common wastes (Ozturk, 2015). According to the Regulation on Control of Waste in Electrical and Electronic Equipment published in May 2012, both companies and municipalities in Turkey are obliged to collect ewaste. Also, e-waste producers are obliged to establish a system for the collection, processing and disposal of waste. Regarding e-waste management in Turkey, there are three authorized organizations: ELDAY (Electric and Electronic Recycling and Waste Management Association), TUBISAD (Association of Information Technology Industrialists) and AGID (Lighting Equipment Manufacturers Association) (Ozturk, 2015). Turkey has a young population, and therefore use of technology is continuously increasing in the country (Ozturk, 2015). While the number of processing plants was 21 in 2011 (Ilgar, 2016; Balde et al., 2017), it increased to 71 in 2016 (Ministry of Environment and Urbanization, 2017). Like other emerging economies, Turkey has been facing a growing e-waste problem in recent years. Especially, the collection of e-waste in Turkey is not regulated effectively by the firms and government. Like other emerging economies, in Turkey, e-waste is collected without any classification (Park et al., 2017). The consumer can dispose of their electronic products in any of the following ways: hibernation, discarding and other collection methods (Gu et al., 2016). Hibernation has different meaning in the literature such as “permanent hoarding” (nonused electronic products at home) (Haig et al., 2011), “household storage” (Jang and Mincheol, 2010) or “dead storage period” (Wilson et al., 2017). Especially in Turkey, consumers keep their electronic products in their homes instead of giving them for recycling. Moreover, some consumers in Turkey prefer to donate their electronic products under various campaigns of firms of nongovernmental organizations such as Migros, TEGV and TUBISAD. On the other hand, unfortunately, lots of consumers throw their electronic products in the rubbish bins. There are five main collectors in e-waste collection management in Turkey, like in other emerging economies: seller, firms or enterprises, stationary collection points which include piggy banks, bins or containers, second-hand markets and peddler or waste collector (Gu et al., 2016). These are directly linked to the consumers in Turkey. Firstly, consumers can contribute to recycling by giving the electronic product to the seller under the “old for new” method (Wang et al., 2013). Moreover, when consumers purchase new products, they can give the old one without any charge to the dealer. The seller also acts as a distributor (Garlapati, 2016; Gu et al., 2016). It is responsible for distributing the product brought by the consumer to the dismantling centers. Moreover, the e-waste which has huge volume can be collected by firms or licensed enterprises at specific periods by vehicles as a mobile collection method (door-to-door) and then taken to a middleman (transshipment center) for distributing to dismantling companies or to backyard recycling (Gu et al., 2016; Ikhlayel, 2018; Kumar and Holuszko, 2017). Furthermore, the consumer stationary collection points include bins or containers organized by TUBISAD, ELDAY, the government or civil institutions in Turkey (Ozturk, 2015). According to the WEEE regulations in Turkey, all producers are obliged to collect and recycle old products in the market share. The process can be conducted through an organization authorized by Ministry of Environment and Urbanization (TUBISAD in Turkey). The consumer can bring electronic products to these bins for sending them to the middleman (transshipment center) (Ikhlayel, 2018). Therefore, in Turkey, many companies and organizations such as municipalities began to collect e-waste; in fact, in this regard, a “market” structure has been formed. The other type of collection of e-waste is the secondhand market (Khurrum et al., 2011; Gu et al., 2016). These second-hand market products are sent to the middleman to be exported as second-hand items to other Third World countries; the electronic circuits of these waste products are removed and disposed of in the open, dissolving the precious metals in acids in undesired conditions, threatening human and environmental health (Ladou and Lovegrove, 2008; Gu et al., 2016; Schumacher and Agbemabiese, 2019). Moreover, peddler/waste collectors are individual collectors in Turkey who collect electronic products from door to door by paying a small amount to the product owners. They deliver these products to backyard recyclers for money. In the following section, the framework of digital technologies in e-waste collection system is explained in detail. 3. Digital technologies in e-waste collection The digitalization, which is a new trend, brings new developments all over the world in many ways. The digitalization provides new application areas for preventing, reducing, improving resource recovery, achieving disposal standards and greatly reducing pollution and environmental impacts from industries (Abdel-Shafy and Mansour, 2018). The digitalization, which incorporates technology into daily lives, creates opportunities for social transformation by making progress in fields such as robotics, autonomous tools and smart vehicles. Adopting data-driven technologies enables the waste sector to redefine its processes in the new world (TWI2050, 2019). Moreover, it provides new ways not only for environmental protection and waste reduction, but also for promoting stakeholder awareness, consumer engagement and producer responsibility on a global scale (Balde et al., 2017). In addition, the digitalization process will redefine the meaning of “waste” and provide robotic solutions and driver-free collection patterns, particularly by reshaping, especially in electronic waste management and recycling (Martin and Leurent, 2017). Digitalization is crucial for the waste industry, from waste prevention to smart logistics, to advanced resource recovery (DEFRA, 2018). However, the application of this term is different Manage e-waste in emerging economies 271 JEIM 34,1 272 between developed and developing countries. Therefore, there is a gap between developing and developed countries (Balde et al., 2017). While developing countries face difficulties in waste management such as wrong recycling process, insufficient collection services and open burning, developed countries are willing to be innovative in waste management process (Balde et al., 2017). Therefore, it is more important to know and adopt the concept of digitalization, especially in developing countries (TWI2050, 2019). Especially in the e-waste industry, the digitalization of the industry brings innovation to traditional waste management system (ILO, 2014). Although technology has increased rapidly in recent years, its use for the waste management sector, especially electronic waste industry, has been increasing slowly (Abdel-Shafy and Mansour, 2018). Particularly in the waste collection process, there are problems caused by the lack of adoption of digital technology such as cost and time optimization (Yukalang et al., 2017). Electronic waste management includes processes such as production, resource allocation, storage, collection, processing and recovery and incineration (Lopez Alvarez et al., 2008). The implementation of digital technologies to e-waste collection process provides traceability of process and recovery in costs and time spent per collation station (Rada et al., 2013). Therefore, following new technologies and implementing them into waste management are essential for achieving sustainable solutions under the TBL approach. In the following section, reasons to forecast the amount of e-waste collection are explained in detail. 4. Forecasting in e-waste collection Due to the growth of the electronic sector, current technological revolutions, changes in consumer trends and the increase in the use of electronic products, the amount of e-waste is constantly increasing. Moreover, the technological developments make electrical and electronic products cheaper and easily procurable (Khurrum et al., 2011; Needhidasan et al., 2014; Garlapati, 2016). Therefore, consumers can change their products with new ones, instead of getting them repaired (Khurrum et al., 2011). Furthermore, electronic waste includes more than 1,000 substances such as Pb, Be and Cd. When the substances are disposed of, they negatively impact the environment and indirectly human health (Awasthi et al., 2016; Kumar and Holuszko, 2017; Maheswari et al., 2019). The rapid increase in the amount of e-waste causes significant risks and problems for both emerging and developed countries. In addition, collection of e-waste is a critical issue in emerging economies because of the lack of regulations and treatment processes (Shevchenko et al., 2019). While in developed countries e-waste is collected separately and disposed or recycled according to the category of waste, in emerging economies, there is a lack of collection system based on categories of e-waste, and hence the useful products are disposed of (Leader et al., 2018). Moreover, in emerging economies, there are structural problems about collection and recycling process of e-wastes. Therefore, to find sustainable solutions for the problem, it is crucial to know the amount of collected e-waste in the long term (Mmreki et al., 2018). It is important to know the amount of electronic waste to be collected in emerging economies in order to prevent social, economic and environmental problems that may arise when considering the lack of appropriate infrastructure facilities and disposing of useable materials as waste (Mmreki et al., 2018; Park et al., 2017; Leader et al., 2018). In the following section, the literature review about methods used for e-waste prediction is explained in detail. 4.1 Methods used for e-waste prediction There are many studies about e-waste generation and e-waste estimation in the literature. To start with, Balde et al. (2017) published “Global E-Waste Monitor 2017,” which is a collaborative effort of the United Nations University, the International Telecommunication Union (ITU) and the International Solid Waste Association (ISWA). The report gives general information about the situation of e-waste for countries. As stated in the “Global E-Waste Monitor 2017,” e-waste in emerging economies plays a crucial role in global e-waste problem. To start with, Borthakur and Govind (2017) studied the consumers’ e-waste disposal behavior and awareness in India. Also, Roldan (2017), an International Telecommunication Union (ITU) expert, prepared a report about e-waste management policies and regulatory framework for Jamaica. The report includes e-waste generation from specific electric and electronic equipment (EEE): mobile phones, personal computers (PCs; desktops and laptops), TV sets, cathode-ray-tube (CRT) and flat-panel display monitors. Moreover, G€ok et al. (2017) carried out a study about consumer behavior and policy for e-waste in Aksaray and Nigde, which are cities of Turkey. They evaluated the level of knowledge about e-waste and e-waste management perspectives. Rasnan et al. (2016) studied about e-waste management in three Asian countries. The study includes three serious problems for e-waste: exponential increase in total amount, environmental degradation and health complications. Under investigation of e-waste problem, there are many studies about estimation of the amount of e-waste in the literature. Nguyen et al. (2009) researched about forecasting the amount of waste of five types of electronic appliances in Vietnam: color televisions, refrigerators, washing machines, air conditioners and PCs. They tried to estimate future amount of e-waste by using a survey method with users of electronic appliances. Also, there are several studies to predict amount of e-waste in different countries by using material flow analysis (MFA) (Jain and Sareen (2006); Yoshida et al., 2009; Dwivedy and Mittal, 2010; Zhang et al., 2011; Yedla, 2015). Similarly, Oguchi et al. (2008) focused on finding the quantity of ICT products in Japan by using product flow analysis. Yang et al. (2018) studied prediction of the quantity of obsolete computers by using a logistic model. Kim et al. (2013) predicted the quantity of e-waste for eight products in South Korea by using questionnaires and population balance model. On the other hand, there are many studies using the market supply method which includes production and sales data to predict the amount of e-waste in different countries (Liu et al., 2006; Chung et al., 2011; Barman et al., 2017). In 2009, Walk predicted the amount of CRT devices in Germany between 1995 and 2020 by using a case study and following Weibull distribution. Moreover, Mmreki et al. (2012) estimated the amount of e-waste in Botswana by using the Stanford method. Similarly, Mmreki et al. (2018) made a prediction about quantity of e-waste in Botswana by using the GM (1,1) model (IFC, 2007). Xiang and Daoling (2007) used a different approach which is grey fuzzy dynamic model to estimate solid waste in China. In Table 1, literature summary of articles about e-waste estimation is given. In order to deal with the consequences of this rapid increase, the first step should be to predict the amount of e-waste that will be collected in the future. Therefore, it is important to forecast the amount of e-waste that would be collected to analyze the impact of this drastic increase on the environment, society and economy. 4.2 Reasons to use grey prediction Traditional forecasting methods, such as Box–Jenkins methods, regression analysis and neural networks, have been mainly used for known and accessible historical data sets (Chiang, 1997; Tien, 2009). In addition, fuzzy time series methods focused on data with linguistic uncertainty and past observation data set (Song and Li, 2008). Instead of using traditional forecasting methods or fuzzy time series, the grey prediction method is more practical when there are limited and discrete data to obtain information accuracy (Tien, 2009). The grey system theory is based on chaotic, fluctuated and uncertain systems (Liu and Forrest, 2007). Manage e-waste in emerging economies 273 JEIM 34,1 Author(s) Method Focused area MFA (material flow analysis) Estimation of e-waste in Delphi Grey fuzzy dynamic model Forecasting solid waste in China 274 Jain and Sareen (2006) Xiang and Daoling (2007) Oguchi et al. (2008) Nguyen et al. (2009) Yoshida et al. (2009) Yang et al. (2018) Walk (2009) Yu et al. (2010) Zhang et al. (2011) Product flow analysis Questionnaire MFA (material flow analysis) Logistic model Case study Logistic model MFA (material flow analysis) Mmreki et al. (2012) Zu and Cheng (2012) Kim et al. (2013) Stanford method Grey prediction Population balance model and questionnaire GM (1,1) SYE-waste model Market supply Estimation of ICT product in Japan Estimation of e-waste in Vietnam Forecasting discarded computers in Japan Forecasting computer waste in the USA Estimation of the CRT devices in Germany Obsolete PCs in global Prediction of obsolete household products in China Estimation of e-waste in Botswana Prediction of e-waste in China Estimation of e-waste for eight products in South Korea Estimation of e-waste in Botswana E-waste estimation (Material Flow) Estimation of e-waste in Guwahati Mmreki et al. (2018) Table 1. Literature summary of Yedla (2015) Barman et al. (2017) e-waste prediction Furthermore, since the grey prediction model is suitable when there are chaotic, complex and uncertain data sets, it is suitable to use the method (Zhang et al., 2011). In Turkey, there is a chaotic situation due to the turbulence effect of the regulation, and in addition to that, limited data sets exist to make prediction of the amount of e-waste. Therefore, the grey prediction model is practical when there is an ambiguous system (Chen and Chang, 2000). Moreover, the prediction methods have to be applied while considering “saturated or emerging market” conditions for a study (Ikhlayel, 2016). The grey prediction method has been mainly used for chaotic environment in emerging economies having limited data. The GM (1,1) model works as the core system and hence is the most crucial part of the grey prediction method(Yang et al., 2018). Furthermore, the GM (1,1) model is useful for limited data sets and can work for small amount of data (Bao et al., 2015). It has several advantages when it is an uncertain system and when less statistical analysis is required, which refers to the normal distribution (Liu and Yang, 2015). Therefore, in this study, the GM (1,1) model is used to predict the amount of e-waste in Turkey taking into consideration Turkey’s condition. In the following section, grey prediction is explained in detail. 5. Methodology: grey prediction Ju-long Deng developed grey system theory in 1982 (Slavek and Jovic, 2012). The grey system defines incomplete and missing information. Grey system theory provides a multidisciplinary approach that can work in cases where information is incomplete and inadequate (Xiang and Daoliang, 2007). The grey model has demonstrated the practicality of using an inadequate database because it can identify such an unknown system and can predict efficiently based on a few variables (Morita et al., 2002). Therefore, it is more practical than other traditional methods (Huang, 1994; Liu et al., 2006; K€ose and Taşçı, 2015). In this study, the grey model (GM (1, 1)) is used to predict the amount of collected e-waste in Turkey due to the chaotic and ambiguous system there. According to Guo et al. (2015), to calculate predicted data (x03 Þ with the GM (1,1) rolling model, the actual data set (x01 ; x02 Þ is used (Guo et al., 2015). According to Liu and Forrest (2007), K€ose and Taşçı (2015), Hui et al. (2013) and Mostafaei (2012), in the GM (1, 1) model, every new data can be used in prediction. Therefore, the model is more practical and understandable than other traditional prediction models when there is a chaotic system and limited data (Mostafaei and Kordnoori, 2012). The GM (1, 1) model needs only four recent sample data to make prediction (Guo et al., 2015). There are six main steps in the GM (1, 1) model and those are presented below: Manage e-waste in emerging economies Step 1: The first stage includes the utilization of the initial data set. The original data set is shown as: xð0Þ ¼ xð0Þ ð1Þ; xð0Þ ð2Þ; . . . xð0Þ ðnÞ ; n ≥ 4 (1) 275 Then subsequent one is calculated as xð0Þ ði; kÞ ¼ xð0Þ ðiÞ; xð0Þ ði þ 1Þ; . . . xð0Þ ðkÞÞ (2) Equation (3) is given below xð0Þ ði; kÞ ¼ xð0Þ ð1Þ; xð0Þ ð2Þ; . . . xð0Þ ðkÞ ; i¼1 (3) The presented sequence is subjected to the accumulating generation operation (AGO), which refers to the cumulative sum of x0 series, wherein the following sequence x1 is found. Step 2: x0 series changes monotonically to increasing x1 series by using AGO in the second step. Sigma is utilized in the equation, which is shown below, in order to calculate x1. x1k ¼ k X x0 i ; i ¼ 1; 2; . . . ; n (4) i¼1 x1 is found as given below, after implementing the AGO formula: x1k ¼ x11 ; x12 ; . . . ; x1n (5) Step 3: After obtaining x1k series, z1k should be calculated. The generated mean sequence z1k of x1k is calculated as follows. z1k ¼ 0:5x1k þ 0:5x1ðk1Þ ; k ¼ 1; 2; . . . ; n (6) By using the given formula, z1k is found as follows: z1k ¼ 0:5x1k þ 0:5x1ðk−1Þ (7) Step 4: Analytical solution of the corresponding grey equation can be calculated by using parameters a and b, after structuring the required GM model (Chen et al., 2008). In this study, the least square method is used to calculate a and b. Equations are given below: Using Equation (8), all values are substituted as Equation (9). b ¼ x0ðkÞ þ aZk1 x0ð2Þ ¼ aZ21 þ b x0ð3Þ ¼ aZ31 þ b (8) JEIM 34,1 x0ðnÞ ¼ aZn1 þ b (9) In order to find a and b, below matrices should be structured by using the given formula: z12 z13 x02 x03 276 Y ¼ x0n B¼ 1 1 −z1n (10) 1 After that, the matrix method is used to find a and b parameters by Equation (11). −1 T B :Y α ¼ ½a; bT ¼ BT B (11) Step 5: Grey differential equation is needed to calculate the predicted value of the initial data at time ðk þ 1Þ. b b x1ðkþ1Þ ¼ x01 e−ak þ (12) a a Inverse AGO is essential in order to control the calculated data by using Equation (13) (Kayacan et al., 2010). Step 6: For the 6th step of the GM (1, 1) model, future values of the initial data set are found. x0ðkþ1Þ ¼ x1ðkþ1Þ x1k ; k ¼ 1; 2; 3; 4 b x0ðkþ1Þ ¼ ð1 ea Þ x0 ð1Þ eak ; a (13) k ¼ 1; 2; 3; 4 Step 7: Error analysis in the GM (1,1) model In order to determine the error between the predicted and the actual value, error analysis is needed in the GM (1,1) model. Given equation should be used when k 5 l, lþ1, . . . , n-1 (Yılmaz and Yılmaz, 2013) for calculating percent error average, where x0k shows the initial value and 0 b x_ k shows the predicted value of the data set (Wen, 2004). _x0 x0 b k ðkÞ (14) eðk þ 1Þ ¼ 0 3100% xðkÞ 6. Implementation of the study In the implementation of the study, the amount of e-waste is predicted to highlight how crucial it is for Turkey. Therefore, the grey prediction method is used. As shown in Figure 1, the amount of e-waste collected in Turkey is increasing. After the publication of e-waste regulation in 2012, the amount of waste collected has increased rapidly. While the amount of collected e-waste was 6,000 tons, it reached 9,500 tons in 2013 (Ministry of Environment and Urbanization, 2017). With rapid increase, it reached 22,000 tons in 2014, 22,800 tons in 2015, 55,000 tons in 2016 and 58,000 tons in 2017 (Ministry of Environment and Urbanization, 2017). Moreover, the value in 2018 is considered to be approximately 80,000 tons (Ministry of Environment and Urbanization, 2017). Figure 1 shows the amount of e-waste collected between 2011 and 2018. Therefore, it is crucial to know the future e-waste amount and the plan of industries or people in the production. The GM (1, 1) method is used for estimation when there is a chaotic and ambiguous situation and also limited availability of data on collected e-waste quantity (Mmreki et al., 2018). Therefore, the amount of electrical and electronic equipment is predicted by the GM (1, 1) model for the next three years after 2018 in Turkey. The process of the application is explained step by step below. The actual nonnegative data series called as “ X(0)” is given below Xð0Þ ¼ ð9500; 22000; 28000; 55000; 58000; 80000Þ Manage e-waste in emerging economies 277 The new X (1) series is calculated from the cumulative sum of series (0) which is AGO. X ð1Þ ¼ ð9500; 31500; 59500; 114500; 172500; 252500Þ In the following sequence z1k of x1k is found as ð1Þ ZðkÞ ¼ ð20500; 45500; 87000; 143500; 212500Þ The least square method is obtained to find a and b values by using Equation (11). In the following step, by using Equation (10), X, Y and B matrices are calculated. 20500 1 22000 45500 1 28000 Y ¼ 55000 B ¼ 87000 1 143500 1 58000 212500 1 80000 Before using Equation (11), (BT.B)-1 is calculated. T 75808000000 509000 B B ¼ 509000 5 T −1 0 0; 00000848 B B ¼ 0; 00000424 0; 63194925 Ton Equation (11) is calculated to find a and b values and the results are as below: a ¼ 0:30 90000 80000 70000 60000 50000 40000 30000 20000 10000 0 E-Waste 2011 8000 2012 6000 2013 9500 2014 22000 2015 28000 2016 55000 2017 58000 Note(s): 2018* approximate data of the amount of collected e-waste in Turkey (Ministry of Environment and Urbanization, 2017) 2018* 80000 Figure 1. The amount of e-waste collected in Turkey (ton) (Ministry of Environment and Urbanization, 2017 (National Waste Management and Action Plan, 2016–2023) JEIM 34,1 278 b ¼ 18492; 54 e ¼ 2:7183 After calculations, the predicted values, which are calculated by Equation (13), are shown in Table 2. As shown in Table 2, it is expected that the amount of collected e-waste increases further. Table 3 shows actual and predicted values of the amount of e-waste collected in Turkey in 2011–2020, and the error analysis for these years. As represented in Table 3, the amount of e-waste collected in Turkey continues to increase until 2021. While the approximate amount of e-waste in 2017 was 58,000 and in 2018 was 80,000 tons, it is expected that the amount of e-waste in 2021 will reach 196,485 tons. Especially after 2018, this increase will accelerate from 80,000 tons to 108,753 tons in 2019. In addition, another expected fraction will be from 108,753 tons in 2019 to 196,485 tons in 2021. In addition, as stated in Table 3, error analysis shows the error rate between the actual values and predicted values when the prediction is made by the grey prediction model. In the following part, Table 4 shows the traditional error results and defined as Equation (14). After calculating traditional error analysis for 2013–2018, average relative error is found as 18%. Moreover, Figure 2 shows the comparison between actual and predicted data for 2013–2021. As stated in Figure 2, the amount of e-waste collected in Turkey is increasing year by year. The increase accelerated after the regulation in 2012. While the amount of e-waste collected was 58,000 tons in 2017 and approximately 80,000 tons in 2018, it is expected to be 108,753 tons in 2019. It is expected to be 146,179 tons in 2020, and 196,485 tons in 2021. Therefore, to Table 2. 2019 Predicted values of amount of collected ewaste in Turkey (tons) 108,753 Years 2013 2014 2015 2016 Table 3. 2017 Actual and predicted 2018* values of e-waste 2019 collected in Turkey, and the error analysis 2020 between 2011 and 2020 2021 Table 4. Traditional error analysis (Δk) 2020 2021 146,179 196,485 Actual value X0k Predicted value X1k Errors « (k) 9,500 22,000 28,000 55,000 58,000 80,000 – – – 9,500 24,787 33,317 44,783 60,194 80,909 108,753 146,179 196,485 0 287,18 5317,33 10216,99 2194,43 909,47 2013 2014 2015 2016 2017 2018 0% (Accepted) 13% 18 % 18% 4% 1% Manage e-waste in emerging economies Comparison Between Actual and Predicted Data 2021 2020 2019 279 2018 Predicted Data 2017 Actual Data 2016 2015 Figure 2. Comparison between actual and predicted data for 2011–2020 2014 2013 0 50000 100000 150000 200000 250000 cope up with the rapid increase, sustainable solutions which are based on economic, environmental and social solutions should be taken into consideration. In the following section, the current situation in e-waste collection in Turkey is explained. 7. Current-state analysis for e-waste collection in Turkey As mentioned in the previous sections, the increase in the amount of e-waste collected after the regulation in 2012 has economic, social and environmental impacts in Turkey. Therefore, to cope up with these increases, sustainable solutions should be taken into consideration for circular economy. In contrast to the current application in Turkey, the only way to reduce the amount of ewaste is not only a recycling classification, but also refurbishing, recycling or reusing classifications (K€ose et al., 2007; Goren and Ozden, 2011; Arslan et al., 2012; Akkucuk, 2016). Nonclassification of products causes environmental, economic and social damage (Akkucuk, 2016; PAGEV, 2018). From an economic point of view, nonclassification causes loss of value-added products and increases collection costs. Also, while it has effects on human health from a social point of view, it has environmental consequences in terms of pollution. With the regulation and increase in the amount of e-waste in Turkey, not only municipalities but also firms are obliged to take part in all collection, recycling and disposal waste processes. In Turkey, in the current situation, products are sent to recycling without any classification (Akkucuk, 2016; PAGEV, 2018). Therefore, classification-based collection centers should be taken into consideration for circular economy. In the proposed system, the products are divided into classes according to whether they are suitable for refurbishing, reusing or recycling and then sent to the centers where they will be further processed. As mentioned above, the failure to classify products according to their operations (refurbished, reused, recycled, etc.) causes environmental, economic and social problems (Shingkuma and Managi, 2010). In Figure 3, the current situation in the e-waste supply chain is represented. Without any classification, e-waste is collected by different methods and sent to recycling facilities regardless of the class of the product. In addition to hibernation, donation or disposal, e-waste in Turkey can be collected by five main collectors such as seller, JEIM 34,1 Donation Hibernation Dismantling Company Producer 280 Consumer Seller Firms/Enterprises Stationary Collection Points Transshipment Center Secondhand Markets Backyard Recycler Peddlers Dispose Raw Material Figure 3. Current situation in e-waste collection in Turkey Not recycled Transshipment Direct Route firms/enterprises, stationary collection points which include piggy banks, bins or containers, second-hand markets and peddler/waste collector. As mentioned in the “Theoretical Background” section, consumers can keep their EoL electronic products, donate them under some campaigns organized by firms or dispose them directly in rubbish bins. Beside these activities, e-wastes are collected by sellers under the concept of “old for new,” firms/ enterprises utilize door-to-door operations to collect e-waste accumulated by the consumer and licensed enterprises and government at specific periods collected it in vehicles (Guptha and Shekar, 2009). In these methods, the consumer is passive, and the collector predominantly plays an important role. Moreover, consumers can bring their e-waste to stationary collection points organized by TUBISAD, ELDAY, the government or civil institutions in Turkey (Ozturk, 2015). In the operation, people leave the waste in the piggy bank, bins or containers (Guptha and Shekar, 2009). However, these wastes are sent to transshipment centers without recycling types of wastes. In addition, firms can export e-waste to Third World countries to remove or disassemble harmful materials, which is the most detrimental process for people who are living in the Third World countries. Furthermore, peddlers can collect them from consumers. E-waste is collected by peddlers and disposed of in informal ways without considering devastating effects on environment and people. In addition, the process does not only affect environment and people’s health, but also there is critical loss of value for precious materials in these electronic products. E-waste which is collected by sellers is sent to dismantling companies, while that collected by firms/enterprises or stationary collection points is sent to collection or transshipment centers. These transshipment centers send ewaste without any classification of recycling process of e-waste. Therefore, e-waste that can be reused or remanufactured are recycled. Moreover, e-waste collected by peddlers is sent to backyard recyclers (informal recycling centers) or collection centers. In backyard recycling, due to lack of recycling process of e-waste, harmful materials that are toxic to human health and environment are released. In the following section, the proposed model for e-waste collection in Turkey is explained. 8. Proposed Sustainable Collection and Classification Center Model The lack of classification in the current situation causes degradation of materials and results in missing opportunity of obtaining value-added products at the final stage. Furthermore, there are many parties including municipalities, recycling companies and public/private organizations that are acting independently from each other in order to satisfy the requirements of the regulation. Therefore, each party tries to manage the whole supply chain, starting from e-waste collection until recycling. Due to increased and unnecessary number of trips, unutilized vehicles and excess amount of distance traveled, transportation costs, CO2 emissions and traffic congestion increase. In addition, the lack of appropriate collection and classification practices increases the risk of contamination of hazardous materials during storage and transportation phases. According to literature review, e-waste collection and recycling process do not consider lean management which helps in waste reduction, cost saving and sustainable improvement in emerging economies (Kurdve et al., 2014; Manzouri et al., 2014). Moreover, lean concept includes generation and collection of waste which covers e-waste to decrease unnecessary waste (Kurdve et al., 2014). Therefore, to have sustainability of e-waste collection, the flowchart of collection process has to be lean (Kayanda, 2017). Furthermore, governments/ organizations can use lean management processes in e-waste activities to increase environmental, social and economic benefits (Fercoq et al., 2016). Therefore, in order to overcome the problems related to collection centers in emerging economies that were mentioned in the previous section, as in line with the literature, lean and sustainable approaches should be implemented. In Figure 4, the proposed model is implemented by eliminating peddlers, transshipment centers and backyard recyclers and adding sustainable classification and collection centers for a leaner and sustainable process. In Figure 4, the proposed model has sustainable collection and classification center, which classifies e-waste as refurbishable/remanufacturable, reusable and recyclable. The classified products are sent from the collection and classification center according to their features so that transport costs and carbon emissions are reduced, and harmful substances that occur Donation Hibernation Consumer 281 Dismantling Company Factories or industries used for refurbishing Seller Producer Manage e-waste in emerging economies Firms/Enterprises Stationary Collection Points Secondhand Markets Sustainable Classification and Collection Center Factories or industries used for reusing Factories or industries used for recycling Dispose Raw Material Not recycled Transshipment Direct Route Figure 4. Proposed sustainable collection and classification center model for e-waste JEIM 34,1 282 during transport and storage are decreased. Moreover, loss of products that could be refurbished and reused is decreased. Digitalization can be integrated into this proposed model by using different data-driven technologies for different processes. In order to improve the processes in the e-waste collection system, stakeholders should make decisions by considering huge amount of data to improve TBL gains (Raut et al., 2019). Expanding the scope of collection and classification centers by following data-driven technologies provides not only economic benefits, but also social and environmental benefits based on TBL concept. With respect to this, in Table 5, recommended benefits of data-driven and TBL-based collection and classification centers are shown. E-waste recovery is an important factor not only for human health, but also for prevention of resource waste and efficient and economic use of country’s resources in terms of the precious metals it contains. According to the 2016 Global E-Waste Report, in terms of e-waste generation, Turkey was ranked 17th among 177 countries (Balde et al., 2017). When the ewaste is collected and processed appropriately, Turkey will save approximately EURO 767m (Balde et al., 2017). New technological developments related to product life cycle management can be used in order to predict the EoL of the product, and this may contribute to the e-waste management practices in terms of sustainability. Digitalization covers new innovations in industries, providing social, economic and environmental benefits such as reducing air pollution, improving working standards, reducing waste and so forth by new technologies such as smart vehicles, robotics and sensors (Abdel-Shafy and Mansour, 2018). Thanks to digital innovations such as robotic systems, smart tracking, sensors, RFID applications, mobile apps and autonomous vehicle, waste management operations become more sustainable and beneficial for future. Especially, waste collection is one of the most lost stages and needs to be integrated with digitalization (Balde et al., 2017). Data-driven and TBL-based benefits of sustainable collection and classification center Table 5. Data-driven and TBLbased benefits of proposed sustainable collection and classification center Efficient sorting and separating of e-waste by robotic bins Waste collection by driverless cars Decrease in transportation cost by smart-vehicles Prevention of leakage of harmful chemicals during the storage and the transportation due to lack of classification by real-time monitoring systems Ensuring occupational safety (leakage of harmful chemicals during the storage and transportation) by sensors Prevention of degradation of materials that could be refurbished or reused during storage and transportation by robotic systems Reducing the loss of products that could be refurbished or reused by smart tracking Decreasing CO2 emissions in transportation by smart routing Decreasing the number of trips and traffic congestion by mobile apps and software programs Decreasing collection cost by smart planning through big data management Increasing vehicle utilization by an autonomous vehicle Increasing the awareness of EoL activities by using mobile apps and social media Route optimization and waste separation by using RFID and GPS integration Social U Environment U U Economic U U U U U U U U U U U U U U U U U Robotic bins, which are more popular in waste collection systems, provide a fully automated system that sorts and separates e-waste by reverse logistics activities rather than multiple community trash cans and bagged street garbage piles (Balde et al., 2017). Therefore, having efficient sorting and separation of e-waste by robotic bins contributes social and economic benefits in the e-waste collection system. Moreover, driverless cars, which are an innovative and safer transport method considering the environmental concerns, are one of the new technologies in the concept of digitalization (Lopez-Lambas and Alonso, 2019; Hasan et al., 2020). Thus, driverless cars provide benefits such as time optimization, minimization in staff costs and flexibility in changing routes in the e-waste collection system. Furthermore, lots of difficulties are faced in the collection of waste from different locations and recycling stations, such as cost of operations, planning routes and delaying in collection times (Balde et al., 2017). Along with new technological developments, vehicle production is shifted to being “smart” (Esmaeilian et al., 2018). Smart vehicles enable monitoring, controlling and data transfer in waste collection process and provide economic benefits by decreasing transportation costs. In addition, real-time monitoring systems provide environmental protection tools by controlling pollution (Sayed et al., 2019) caused by waste management. E-waste contains more than 1,000 substances, the majority of which are toxic (Awasthi et al., 2016). It creates serious environmental pollution in the areas of destruction or storage. Some harmful substances in ewaste are mercury, chromium, barium, beryllium and cadmium. These substances directly affect environment, and monitoring and controlling the leakage is essential in the e-waste collection system to prevent environmental concerns (Sayed et al., 2019). Therefore, it is essential to prevent leakage of harmful chemicals during the storage and the transportation due to lack of classification by using real-time monitoring systems. Moreover, the sensors provide monitoring employees in terms of health and safety, and at the center of every device in the IoT system (Balde et al., 2017). At the same time, workforce is exposed to toxic chemicals during the storage and transportation of e-waste. In order to avoid occupational hazards, monitoring the occupational health and safety by using sensor-based technologies is crucial in the waste management system (Esmaeilian et al., 2018). Therefore, ensuring occupational safety (leakage of harmful chemicals during the storage and transportation) by sensors and the classification of e-wastes is a useful solution for occupational safety. In addition, robotic systems can remove, store and transport dangerous and valuable items from waste by using artificial intelligence (SIENNA, 2018). By using robotic systems, the proposed collection and classification center helps prevent the degradation of materials that could be refurbished or reused during storage and transportation. It contributes to the environment by avoiding emission of chemicals into air, water or ground caused by storage and transportation of waste collection process. With the advancement of technology and digitalization, instead of traditional solutions, a digital waste-monitoring solution is needed to record all waste movements (Balde et al., 2017). This can be achieved with “smart tracking” applications. Smart tracking tracks movements of waste collection and avoids loss of products by recording and tracking data (DEFRA, 2018). Reducing the loss of products that could be refurbished or reused by smart tracking provides not only environmental but also economic benefits; it prevents losses caused by the lack of sorting and separating of e-waste. Smart routing provides automated management of route optimization of waste collection based on predefined precise data on waste collection vehicles, warehouses and landfills (Hrabec et al., 2019). The development of the waste collection system provides not only route optimization but also prevents traffic congestion, long travel distance and delays. In other words, the digitally driven TBL-based benefits of proposed sustainable collection and Manage e-waste in emerging economies 283 JEIM 34,1 284 classification center are decrease in CO2 emissions by smart routing and decrease in the number of trips and traveled distance. Therefore, these benefits in the transportation improve the vehicle utilization. These improvements will contribute to the environment. Moreover, in the waste collection sector, mobile apps and software can communicate with citizens during the waste management process (Mavropoulos et al., 2013). Thanks to mobile apps and software, efficiency in the e-waste collection process is achieved by creating route optimization and collecting information (Balde et al., 2017). Therefore, the digitally driven TBL-based benefits of proposed sustainable collection and classification center are decrease in the number of trips and traffic congestion, using mobile apps and software programs, which contribute to not only the social dimension but also environment and economic dimensions. Smart planning covers smart traffic, smart vehicle utilization, smart separating of waste, smart occupational safety and so forth, and the system is operated by gathering data on waste collection operations from sensors or IoT technologies and so on. (Lu et al., 2018). Since it is essential to plan e-waste collection operations considering cost limitations, smart planning through big data management is needed. It provides sustainable solutions for economy through big data management (Babar and Arif, 2017). In the e-waste collection system, thanks to smart planning through big data management, collection costs of e-waste decrease. Moreover, autonomous vehicles, which are becoming more and more common day by day, are beneficial on streets for providing economic and environmental benefits. Autonomous vehicles not only benefit from the vehicle utilization, but also provide more efficient handling, safer collection process and better working conditions for drivers (Fagnant and Kockelman, 2014). Therefore, the digitally driven TBL-based benefits of proposed sustainable collection and classification center give opportunity to increase vehicle utilization by an autonomous vehicle. Therefore, it creates environmental and economic benefits with decreasing carbon emission and cost of transportation while e-waste is collected. Furthermore, social media and mobile apps are one of the most effective ways of increasing awareness in the society. For waste management, it is essential to create awareness about EoL products, and this can be done through social media and mobile apps (Gaudillat et al., 2018), thus ensuring social and economic benefits. Moreover, the integration of radio frequency identification (RFID) and the global positioning system (GPS) has become important for the waste monitoring process (Balde et al., 2017). RFID and GPS identification systems track the transactions in real time, enabling vehicle location and route optimization. Information such as where and what kind of waste is taken into the system is facilitated for separation. Therefore, the integration is essential for waste separation and route optimization. To sum up, the digital implications will enhance the proposed model in several aspects such as maximizing productivity, minimization of costs, reducing losses and wastes in supply chain operations, increasing occupational safety and health, decreasing environmental impact and increasing awareness of society. Conclusion E-waste is a globally growing problem due to rapid technological developments and shortening product life cycles. Especially in emerging economies, regulations are used to promote proper e-waste treatment modes to gain environmental, social and economic advantages. This study is conducted in one of an emerging economy, Turkey, where regulation on control of e-waste items was published in 2012. In order to manage e-waste problems in the long run and to understand the potential effects of e-waste problems in the context of digitalization under the sustainability dimensions and to see the impacts of the e- waste regulations, the grey prediction method is used to forecast the amount of e-waste collected for the next four years after 2016. Results show that the amount of collected e-waste will increase. However, due to lack of collection and classification practices, and to deal with the current chaotic and ambiguous situation in e-waste management in Turkey, a new sustainable collection and classification center model, based on digital technologies under TBL concept, is proposed for e-waste management in line with the expected increase in the amount of e-waste. Current practices in Turkey are solely based on recycling without digitalization; however, with the proposed model, refurbishing / remanufacturing and reusing will be imposed as a tool to deal with adverse impacts of e-waste. As mentioned before, both the municipalities and electronic product-producing companies are obliged for the collection and recycling stages. However, technology is developing rapidly and digitalization is gaining importance. Therefore, digitalization should result in benefits for waste collection stages. Digitalization benefits not only the environment, but also the economy and society. This proposed center will provide social, economic and environmental benefits by implementing data-driven technologies such as collecting waste in driverless vehicles, reducing transportation cost with smart vehicles, preventing leakage of harmful chemicals during storage and transportation due to lack of classification with real-time monitoring systems, ensuring occupational safety (leakage of harmful chemicals during storage and transportation), prevention of deterioration of materials that can be renewed or reused during storage and transportation by robotic systems, reduction of product loss that can be renewed or reused with smart monitoring, reducing CO2 emissions in transportation with smart guidance, reducing the number of trips and traffic jams with mobile application and software programs, increasing the usage of vehicles with an autonomous vehicle and increasing awareness of EoL products using mobile applications and social media. Therefore, the proposed digital and TBL-based collection and classification centers can be co-invested and even managed by municipalities and companies to achieve the efficient use of resources in a digital and sustainable manner. The proposed model requires substantial managerial and digital background in terms of awareness, know-how and accumulation of necessary data. In addition, it also necessitates an initial investment which can challenge the investors or the government. Furthermore, lack of knowledge related to data-driven technologies in sustainable solutions can limit the potential applications in emerging economies. The lack of governmental rules and regulations may emerge as a barrier for the proposed system; thus, it may require certain time span to modify and revise these rules and regulations. The proposed model needs to be clearly defined and promoted among stakeholders in order to show its mutual benefits and to gain their support. 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Further reading European Commission (2011), Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions, Roadmap to a Resource Efficient Europe, EEA, Copenhagen. Eurostat (2018), Municipal Waste Statistics, Website Link, EU, available at: http://ec.europa.eu/ eurostat/statisticsexplained/index.php/Municipal_waste_statistics (accessed 2 May 2018). Corresponding author Melisa Ozbiltekin can be contacted at: melisa.ozbiltekin@yasar.edu.tr For instructions on how to order reprints of this article, please visit our website: www.emeraldgrouppublishing.com/licensing/reprints.htm Or contact us for further details: permissions@emeraldinsight.com Manage e-waste in emerging economies 291