Operational Cabin Cleaning Manual
Operational Cabin Cleaning Manual
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 0
Operational Cabin Cleaning Manual
Revision:
No. 5
Dated:
September 2nd, 2015
Record of Revision List
Revision No
Revision Date
Re-Issue
March 15/11
FRA EB/O-F
st
March 22/11
FRA EB/O-F
nd
February 09/12
FRA LI/C-C
rd
June 13/14
FRA LE/C-C
th
August 18/14
FRA LE/C-C
th
Sept. 02/15
FRA LE/CC
1 Revision
2 Revision
3 Revision
4 Revision
5 Revision
Division
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No
Revision Date
Division
Revision No. 5
Page 1
Operational Cabin Cleaning Manual
Index of contents
1
2
3
Scope of Manual ............................................................................................................................. 3
Introduction ..................................................................................................................................... 3
General information ........................................................................................................................ 3
3.1
Approved cleaning liquids ...................................................................................................... 4
3.2
Cleaning equipment ............................................................................................................... 6
3.3
General guidelines to the cleaning companies ...................................................................... 7
4
Cleaning Cont ................................................................................................................................. 8
4.1
General information ................................................................................................................ 8
4.2
Scope of services cont cleaning............................................................................................. 9
4.3
Target Specification Cont Cleaning ..................................................................................... 11
4.4
Job cards Cont Cleaning ...................................................................................................... 12
4.4.1
Job card - Home Base Cleaning ................................................................................. 13
4.4.2
Job card Non-Home Base Cleaning ............................................................................ 14
4.4.3
Job card – Night Stop Cleaning ................................................................................... 15
5
Cleaning Intercont ......................................................................................................................... 17
5.1
General information .............................................................................................................. 17
5.2
Scope of service intercont cleaning ..................................................................................... 17
5.3
Target Specification Intercont Cleaning ............................................................................... 19
5.4
Job cards for every seat product .......................................................................................... 20
5.4.1
First Class .................................................................................................................... 20
5.4.1.1
New F/Cl seat cleaning special: Cleaning of Alcantara sidewall panels ............... 21
5.4.1.2
New F/Cl seat cleaning special: Cleaning of imitation leather ............................... 23
5.4.1.3
Job card - New F/Cl seat cleaning (A380/A340/A330/B748): Overview ............... 24
5.4.1.4
Job card - New F/Cl seat cleaning (A380/A340/A330/B748): Process ................. 25
5.4.1.5
Job card - F/Cl Retrofit seat cleaning (B744) ........................................................ 29
5.4.1.6
Job card – Previous F/CL seat cleaning ................................................................ 30
5.4.2
Business Class ............................................................................................................ 31
5.4.2.1
New C/Cl seat cleaning special: Cleaning of imitation leather .............................. 31
5.4.2.2
Job card - New C/Cl seat cleaning ........................................................................ 32
5.4.2.3
Job card - New C/Cl seat front row monuments cleaning ..................................... 33
5.4.2.4
Job card - Previous C/Cl seat cleaning ................................................................. 34
5.4.3
Premium Economy Class ............................................................................................ 35
5.4.3.1
Job Card – PE/Cl seat cleaning ............................................................................. 35
5.4.4
Economy Class ............................................................................................................ 36
5.4.4.1
Job card - Y/Cl seat cleaning ................................................................................. 36
5.5
Job cards for different A/C sections ..................................................................................... 37
5.5.1
Job card - Cockpit, Crewrest and Cabin...................................................................... 37
5.5.2
Job card - Lavatories and Galleys ............................................................................... 38
5.6
Job cards for A/C type specials............................................................................................ 39
5.6.1
Job card - Specials A380 ............................................................................................ 39
5.6.2
Job card - Specials B744 ............................................................................................ 41
5.6.3
Job card - Specials B748 ............................................................................................ 42
6
Quality Monitoring Cabin Cleaning (QMCC) ................................................................................. 43
6.1
General information .............................................................................................................. 43
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 2
Operational Cabin Cleaning Manual
1
Scope of Manual
Cleaning is divided into Basic Cabin Cleaning and Operational Cabin Cleaning.
While the Operational Cleaning is carried out after every leg flown, the extensive
detailed Basic Cleaning takes place after a set amount of flight hours (Cont A/C every
500 flight hours; Intercont a/c every 800 to 1000 flight hours by LHT or a
subcontractor). Basic Cleaning is performed by different providers at the stations. In
2014 Basic Cleaning Light will be introduced in FRA and MUC for Intercont A/C and
will take place between two Basic Cleaning events, i.e. after 500 flight hours.
The contents of this Cabin Cleaning Manual refer to the Operational Cabin
Cleaning and are applicable for all stations with local cleaning and their providers.
2
Introduction
The Cabin Cleaning Manual gives all stations a consolidated overview of established
operational cleaning procedures and standards and is intended to support the
stations with the preparation of new procedures.
At the beginning of the manual you will find general information about the licensed
cleaning liquids, the equipment and general guidelines to the cleaning
companies.
In the next chapters you will find information about the Cont and Intercont Cleaning
concept, as well as detailed job cards to every cleaning type / to every cleaning
area, as well as specials for the different aircraft types.
The Cabin Cleaning Manual specifies all qualitative demands on the cleaning
performance at the stations.
3
General information
The following chapter gives an overview of the cleaning materials approved for
Operational Cabin Cleaning as well as the cabin cleaning equipment. Furthermore, a
summary of the general guidelines for the cleaning companies is included.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 3
Operational Cabin Cleaning Manual
3.1
Approved cleaning liquids
The following list shows approved cleaning liquids and additional toilet disinfectants
(Source: Standard Practices Manual, Lufthansa Technik)
Name / Identification
P/N
Application
Tegesin
452104150
Standard multi-purpose interior
cleaning. REFER TO NOTE !!!!!
Turco 5948 DPM
TURCO
5948 DPM
Standard multi-purpose interior
cleaning.
REFER TO NOTE !!!!!
Celeste Interior Cleaner
Complete (SP-8500)
not stored at Standard multi-purpose interior
LHT
cleaning. REFER TO NOTE !!!!!
Tegee 300
452103710
Passenger cabin inner window pane
cleaning (dustcovers).
Tegee-Sol
452104165
Sanitizing cleaner for lavatories,
galleys only.
Viss Scheuermilch Citrus or
Original
452201640
For plastic and steel washbasins,
washstands, metal galley surfaces and
C/CL meal table cleaning. Do not use
on anodized, powder coated, high
gloss or painted surfaces (e.g. black
galley work tops) and not on outer oven
surfaces.
Quartasept
452400550
Disinfectant (use only diluted).
Golden Bull leather cleaner
not stored at Deep clean and care for leather in one
LHT
product.
Stain Remover LH
452100006
For removal of ball pen ink on leather,
Vendor: LCK, Ubstadt.
Sapur Carpet Cleaner
452100001
Stain removal on carpets and fabrics
only.
Tana TTR 80
not stored at Carpet dry cleaning powder for carpets
LHT
and textiles.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 4
Operational Cabin Cleaning Manual
Name / Identification
P/N
Application
Spirit
Spiritus
Special spot removing on FPM strips.
CAUTION: Flammable!!!! To be used
only by trained personnel and with
appropriate airflow and precautions to
avoid build-up of flammable vapors.
Aeroclean IC 230
Aeroclean
IC 230
Plastic- and multi -purpose cleaner.
Aeroclean IC 240
Aeroclean
IC 240
Sanitizing cleaner for lavatories and
galleys only!
Aeroclean IC 260
Aeroclean
IC 260
Cabin inner window panes, screens,
meal tables, plastic parts.
Tana (Frosch) Sprinter Multi not stored at Multi-purpose cleaner (for standard
Clean
LHT
interior cleaning).
LCK Puratex
Intensivreiniger
Puratex
Intensivreiniger
Cleaner for Ulstrasuede (Alcantara)
only.
Aeroclean Airfresh
Grapefruit
not stored at For neutralizing malodors. Only
LHT
grapefruit scent is approved!
Mikrozid Liquid
not stored at Disinfectant, Vendor: Schiilke & Mayr.
LHT
CAUTION: Flammable!!!! To be used
only by trained personnel and with
appropriate airflow and precautions to
avoid build-up of flammable vapors.
Aldasan
Aldasan
2000
LCK Kugelschreiberentferner II Art.-Nr. 1021
Kugelschrei- Ball pen remover. Strictly limited for
berentferner use on Ultrasuede surfaces in FCL! To
II
be used by trained personnel only !!!
Disinfectant only allowed for
disinfection in case of epidemic
diseases. No regular use !!!!
NOTE: Important information for B747-8: Since Boeing used a sensitive plastic material for certain
B747-8 interior parts, only certain detergents (Turco 5948 DPM, Celeste Interior Cleaner Complete)
are allowed for interior cleaning to avoid cracks and impairment of these parts.
The detergent must be diluted as follows before use: mix 20 ml cleaning agent with 1000 ml water. For
stubborn dirt a dilution of 1 part cleaner with 2 parts water can be used if followed by immediate wipe
off with clear water. EXCEPTION: for cleaning of all seat tables please use only Tegesin !!!!!
(Dilution: 1 part cleaner, 10 parts water).
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 5
Operational Cabin Cleaning Manual
3.2
Cleaning equipment
General cleaning materials:
-
4 or 5 different cloths for all surfaces:
 1 cloth for floor cleaning
 1 absorbent cloth for the cleaning of mountings
 1 absorbent cloth for the cleaning of the seats
 1 absorbent cloth for the cleaning of the toilets
 Intercont: 1 microfiber cloth for the cleaning of screens
-
Vacuum cleaner
Toilet brush
Cleaning liquids (please refer to 3.1 above)
Trash/Waste Bags
(Note: for the onboard waste trolleys please only use Lufthansa Waste
bags! To be ordered free of charge via vendor Spiriant, Material No.
3630034. Waste bag needs to be opened before hanging in the waste box.)
Always make sure that for the different cleaning areas, different cloths are
used! Furthermore it is important and essential that these are kept separate
from each other!
Examples of cleaning kits:
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 6
Operational Cabin Cleaning Manual
3.3
General guidelines for the cleaning companies
 Make sure that cleaning personnel starts cleaning in due time.
 Make sure that cleaning is finished and cleaning personnel has left the
aircraft before passengers are boarding.
 Make sure that the start of boarding and the departure are not delayed
(according to the defined Lufthansa Minimum Ground Time).
 If the aircraft is in such a condition that it is not advisable to board passengers,
make sure to agree with the Commander, the Purser and the Operations
Supervisor upon how to organize the activities in a way to minimize the delay.
 Take care that emergency exits or pathways are not blocked by cleaning
equipment or debris.
 First Class Bar Unit: this is a highly sensitive area. Do not deposit any cleaning
equipment or waste here and refrain from using the unit as a writing area, e.g.
for filling in forms or lists. Marks and scratches must be avoided.
 Ensure that items containing liquids in open containers (e.g. buckets)
are always to be placed outside the aircraft (in the jet way / on passenger
stairs).
 If liquids are used for cleaning inside the aircraft, liquids must always be
used with care and in very limited amounts.
 Never pour liquids on to the aircraft floor for wiping.
 Cleaning of the cockpit should be supervised by the cockpit crew,
supervisory staff of Lufthansa or of the handling agent, respectively, all
the time.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 7
Operational Cabin Cleaning Manual
4
Cleaning Cont
The information in the following chapter is valid for all cont aircraft types.
4.1
General information
Three different types of operational cleaning exist:
•
Home Base Cleaning (HB) - takes place
- at the hubs (FRA, MUC)
- following flights with a block time > 130 minutes
- between decentral and decentral at the aircraft’s home airport
(valid only until flight routes are transferred to germanwings)
•
Non-Home Base Cleaning (NHB) – takes place
- to the hubs (FRA, MUC)
- from continental Europe to Germany with a block time < 130 minutes
(valid only until flight routes are transferred to germanwings)
•
Night Stop Cleaning (NS) – takes place
- at all stations if the aircraft stays overnight, and thus NS ensures that the
aircraft receives a full cleaning once per day
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 8
Operational Cabin Cleaning Manual
4.2
Scope of services cont cleaning
The following list specifies the applicable cabin cleaning services for the different
cleaning types.
Area
Service
All Areas
Wipe PVC floor
empty ashtrays (LH-R)
Clean cabin windows on inside
Clean cabin fixtures & fittings, frames, ceiling, lights,
sidewalls, closets, doors, service panels, stowage areas,
dado-panels & magazine racks
Clean air inlets
Clean A/C stairs (LH-R)
Cockpit
Empty waste box and ashtrays
Wipe crew tables and glass-holders
Clean stowage areas, racks, doors, walls, etc.
Clean/tidy seats
Clean floor, vacuum carpet
Clean flight deck windows on inside
Passenger Dispose of litter and newspapers
Cabin
Clear waste closets & racks
Collect magazines from passenger cabin and racks,
position in fwd cabin
Fold blankets, stow blankets and pillows
Vacuum carpet with cordless vacuum cleaner
Wipe overhead bins on outside
Empty overhead bins on inside and wipe as required
Position Service Material provided by carrier in racks
Seats
Remove waste from seat-back-pockets
Replenish and sort Safety-Instructions with Safety Card
visibly in front
Wipe tables
Empty and clean table stowages (first row behind doors)
and cocktail-table stowages in middle seat
Position safety belts
Clean seats (incl. Headrest-cover)
Wipe armrests
Thoroughly remove loose particles (crumbs, paper
shavings etc.) from all areas of the seat
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Home
Base
NonHome
Base
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stop
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Revision No. 5
Page 9
Operational Cabin Cleaning Manual
Galleys
Empty waste bins and position plastic bags
Wipe galley surfaces
Wipe folding and retractable tables
Wipe basins, faucets and surfaces
Clean mirrors
Wipe ovens on outside
Wipe ovens on inside
Wipe floor in stowage areas behind the trolleys
Lavatories Wipe surfaces (seats etc.) in lavatories
Clean toilet bowl
Wipe PVC Floor
Dispose of litter
Clean tables and surrounds
Wipe basins, faucets & surfaces
Wipe mirror
Clean soap dispenser
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
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Revision No. 5
Page 10
Operational Cabin Cleaning Manual
4.3
Target Specification Cont Cleaning
Target Specification Cont Cleaning
1. Passenger Cabin
2. Seats
3. Galleys
4. Lavatories
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 11
Operational Cabin Cleaning Manual
4.4
Job cards Cont Cleaning
You can download the complete manual including the job cards online:
www.lh-handlingagent.com
(Home  Aircraft Handling  Other LH manuals  Operational Cabin Cleaning
Manual)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 12
Operational Cabin Cleaning Manual
4.4.1
Job card - Home Base Cleaning
Cont: Home Base Cleaning
1. Seat Set-up
2. Cleaning Details
Galley:
Seat:



- Empty waste bins
and position plastic
bags
Lavatories:



- Remove waste from
seat-back-pockets
- Replenish and sort
Safety-Instructions
inside upper
literature pocket
(put visibly in front)
- Thoroughly remove
loose particles
(crumbs, paper
shavings etc.) from
all areas of the seat
- Position safety belts
- Wipe tables
Cabin:






- Dispose of litter


- Wipe surfaces
- Clean toilet bowl
- Wipe PC floor


- Clean tables and
surrounds
- Wipe basins,
faucets & surfaces
- Refill soap
dispenser (if
required)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C




- Dispose of litter
and newspapers
- acuum carpet
(cordless vacuum
cleaner)
- Clear waste
closets & racks
- Collect magazines
from passenger
cabin and racks,
position in fwd
cabin
- Fold blankets, stow
blankets and
pillows
Revision No. 5
Page 13
Operational Cabin Cleaning Manual
4.4.2
Job card Non-Home Base Cleaning
Cont: Non-Home Base Cleaning
1. Seat Set-up
2. Cleaning Details
Galley:
Seat:



- Empty waste bins
and position plastic
bags
Lavatories:



- Remove waste from - Thoroughly remove
- Wipe tables
seat-back-pockets
(only C-Class)
loose particles
(crumbs, paper
- Replenish and sort
shavings etc.) from all
Safety-Instructions
areas of the seat
inside upper
literature pocket
- Position safety belts
(put visibly in front)
Cabin:






- Dispose of litter


- Wipe surfaces
- Clean toilet bowl
- Wipe PC floor


- Clean tables and
surrounds
- Wipe basins,
faucets & surfaces
- Refill soap
dispenser (if
required)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C



- Dispose of litter
and newspapers
- Clear waste
closets & racks

- Collect magazines
from passenger
cabin and racks,
position in fwd
cabin
- Fold blankets, stow
blankets and
pillows
Revision No. 5
Page 14
Operational Cabin Cleaning Manual
4.4.3
Job card – Night Stop Cleaning
Cont: Night Stop Cleaning (1/2)
Seat, Cabin:


- Remove waste
from seat-backpockets
- Replenish and sort
Safety-Instructions
inside upper
literature pocket
(put visibly in front)

- Thoroughly remove
loose particles
(crumbs, paper
shavings etc.) from
all areas of the seat
- Position safety belts


- Empty and clean table stowage's (first
row behind doors) and cocktail-table
stowage's in middle seat
- Clean seats (incl. Headrest-cover)
- Wipe armrests
- Dispose of litter and newspapers
- Wipe tables










- Clear waste closets & - Clean cabin windows on inside
racks
- Clean cabin fixtures & fittings, frames,
- acuum carpet
ceiling, lights, sidewalls, closets, doors,
(cordless vacuum
service panels, stowage areas, dado-panels
cleaner)
& magazine racks
- Collect magazines from passenger cabin
and racks, position in fwd cabin
- Position Service Material provided by carrier
in racks
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C


- Fold blankets,
stow blankets
and pillows

- Empty
overhead bins
and wipe on
outside and
inside
Revision No. 5
Page 15
Operational Cabin Cleaning Manual
Cont: Night Stop Cleaning (2/2)
Cockpit:





- Clean/tidy seats
- Clean floor, vacuum
carpet


- Empty waste box and
ashtrays
- Wipe crew tables and
glass-holders
- Clean flight deck windows
on inside
- Clean stowage areas,
racks, doors, walls, etc
Lavatories:









-
- Wipe basins, faucets &
surfaces
- Clean soap dispenser
Wipe mirror
Wipe surfaces
Clean toilet bowl
Wipe PC floor


- Clean tables and
surroundings
Galleys:

- Dispose of litter




- Empty waste bins
and position
plastic bags
- Wipe floor in
stowage area
behind the trolleys



- Wipe basins,
faucets and
surfaces


- Clean mirrors
- Wipe folding and retractable tables
- Wipe galley surfaces
- Wipe ovens on outside
- Wipe ovens on inside
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 16
Operational Cabin Cleaning Manual
5
Cleaning Intercont
This information is applicable for all intercont aircraft types.
5.1
General information
There is only one type of cleaning in intercont, which is performed after every leg.
5.2
Scope of service intercont cleaning
Area
Service
All (except
cockpit)
By airsickness, food etc. caused pollutions
cleans
clean/wipe PVC floor (except lavatories - see
below)
empty ashtrays
clean cabin windows on inside
clean cabin fixtures and fittings, ceiling,
sidewalls, closets, doors, service panels, dado
panels and magazine racks
clean air inlets
empty waste boxes and ashtrays
wipe crew tables and glass holders
clean stowage areas and racks, doors, walls
etc.
clean/tidy seats and beds
clean floor, vacuum carpet
clean flight deck windows on inside
dispose of litter and newspapers
clear waste from closets and racks
collect magazines from passenger cabin/racks
and position in forward cabin
fold blankets; stow blankets and pillows
Cockpit &
Crew Rest
(incl. MCR)
Passenger
Cabin
vacuum carpet
wipe overhead bins on outside
empty overhead bins and wipe on inside as
required
position service material provided by carrier in
racks
clean sidewall stowages on inside and outside
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Intercont.
Remarks
Fleet
(B747/A380/A
340/A330)
* as required
•∗
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•∗
* position blankets
on seats
•
•
•
•
•∗
* where applicable
Revision No. 5
Page 17
Operational Cabin Cleaning Manual
Scope of services intercont cleaning (continuation)
Seats
Galleys
Lavatories
Cargo holds
remove waste from seat back pockets
replenish and sort safety instructions
•
•∗
wipe tables (meal tables and cocktail tables)
•∗
empty stowages for folding tables in arm rests,
back rest pockets, shoe bin, drawers etc.
position safety belts
clean seats
clean seat shell on inside and outside
wipe screens
clean headrest
wipe reading light
wipe armrests
wipe headsets, remove headset ear pads
clean in-seat monitors with micro-fiber cloth
clean remote control units with anti-static cloth
and put them back to their stowages
clean seat control unit panels
empty waste bins (outside the aircraft, if
possible)
and insert waste bags
clean shutter on the galley wall units
clean trolley lift
wipe galley surfaces
wipe folding and retractable tables
wipe basins, faucets and surfaces
wipe mirrors
wipe ovens on outside
wipe ovens on inside
clean service trolleys and wipe floor in stowage
areas behind trolleys
clean espresso maker sink / outlet
wipe surfaces (seats etc.)
clean toilet bowl
dispose of litter
clean / wipe PVC floor
clean tables and surrounds
wipe basins, faucets and surfaces
wipe mirror
replenish soap dispenser and clean area
around and inside of soap bottle retainer
replenish toiletry items
clean lower deck compartments
•
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
* safety instruction
cards must always
be visible an in front!
* tables and glass
holders
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•∗
•
•
•
•
•
•
•
•∗
•
•∗
* First Class only
* according to local
responsibilities
* only on special
request
Revision No. 5
Page 18
Operational Cabin Cleaning Manual
5.3
Target Specification Intercont Cleaning
tbd
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 19
Operational Cabin Cleaning Manual
5.4
Job cards for every seat product
There is a job card for every intercont seat product as well as the different cabin
areas (Cockpit, Crewrest, Lavatory etc.).
You can download the complete manual including the job cards online:
www.lh-handlingagent.com
(Home  Aircraft Handling  Other LH manuals  Operational Cabin Cleaning
Manual)
5.4.1
First Class
Two new F/Cl seat products will be installed on all intercont aircraft types step by
step:
- new F/Cl seat product (A380, A330, A340 and B748)
- new F/Cl retrofit seat product (B744)
Both seat products are more complex than the previous F/Cl seat.
Especially the cleaning of the New F/Cl seats on A380, A330, A340 and B748 is
challenging as the cleaning staff has to move the seat into different positions in order
to clean it properly. An optimized cleaning process has been designed to make
cleaning of this seat product as easy and efficient as possible. Following the process,
cleaning staff will be able to clean the cabin in the fastest way without damaging any
of the high-quality materials.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 20
Operational Cabin Cleaning Manual
5.4.1.1 New F/Cl seat cleaning special: Cleaning of Alcantara sidewall panels
For FRA, MUC and DUS only!
All other stations please do not attempt to clean the
Alcantara sidewall panels!
Cleaning materials and liquids:
Provider: https://www.lederpflegeshop.de/
Product details:
•
Puratex-Intensivreiniger LH, Art.-Nr. 951070, 500 ml Sprühflasche + Fliestuch
und Bürste (Alcantara cleanser, Fleece cloth and brush)
•
Puratex-Reinigungshandschuh (Cleaning glove)
•
Puratex-Imprägnierer, 2x 200 ml (Sealing agent)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 21
Operational Cabin Cleaning Manual
Job card - Alcantara cleaning process:
Intercont: Cleaning of Alcantara sidewalls
Step 1
Step 2
Inject the fleece cloth with the cleaner
Lay the fleece cloth on the spot and absorb
the spot with the cloth (with a low pressure
on the cloth)
Step 3
Remove the spot with the fleece cloth
from the outside in (as illustrated by the arrows)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Step 4
Seal cleaned area with the sealing agent
Revision No. 5
Page 22
Operational Cabin Cleaning Manual
5.4.1.2 New F/Cl seat cleaning special: Cleaning of imitation leather
Intensive cleaning for FRA, MUC and DUS only!
All other stations please wipe imitation leather with
clean water only!
Cleanser:
Provider: https://www.lederpflege.de
Product details:
•
Kugelschreiber-Entferner II:LL002 (Cleanser)
•
Puratex-Reinigungshandschuh (Cleaning glove)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 23
Operational Cabin Cleaning Manual
5.4.1.3 Job card - New F/Cl seat cleaning (A380/A340/A330/B748): Overview
Intercont: New First Class Seat Cleaning
1. Seat Set-up
2. Cleaning Details



 



- Wipe LCD screen including - Wipe between
column and surrounding
headrest and
seat cover
- Collect blankets and
pillows, remove waste
- acuum carpet inside
seat and footrest









- Wipe center and
outer privacy
screen
 
 
- Wipe on inside and outside
 cocktail table
 water bottle storage
magazine storage
 inner side walls
- Wipe armrests
- Clean seat
- Position safety
belts


 reading light
 all other storages








- Wipe seat und IFE control incl. storage
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
- acuum inside of footrest
- Wipe footrest on inside and
outside
- Wipe table
Revision No. 5
Page 24
Operational Cabin Cleaning Manual
5.4.1.4 Job card - New F/Cl seat cleaning (A380/A340/A330/B748): Process
As the new F/Cl seat is more complex than the previous seat a special cleaning
process has been designed. It shows the fastest way to clean the seat without
damaging any of the high quality materials.
Intercont: First Class Seat Cleaning (1/4)
General information
Cleaning materials
Slightly damp
absorbent cloth
+
vacuum
cleaner
+
slightly damp
microfiber cloth
Cleaning Buttons
Upright
position
Cleaning
Position 2
Cleaning
Position 1
Center privacy
screen
Cleaning positions
Position 1: Full Flat
Position 2: Head rest up, foot rest moved to the front
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 25
Operational Cabin Cleaning Manual
Intercont: First Class Seat Cleaning (2/4)
 Collect blankets and pillows, remove waste
1
2
 Vacuum carpet inside seat and footrest
For center seats: privacy screen up
While screen is moving: Continue with step 3.
Wipe on inside and outside:
3
 water bottle storage,
 all other storages,
 reading light,
 cocktail table
 inner side walls
 magazine storage
For center seats:
4
 Wipe center privacy screen
For window seats
 Do not treat Alcantara window panels
at all. Stains etc. are removed at
stations FRA, MC or DS
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
x
Revision No. 5
Page 26
Operational Cabin Cleaning Manual
Intercont: First Class Seat Cleaning (3/4)
Extend table and fold it down.
5
 Wipe table
Restore table.
Wipe outer privacy screen
6
For center seats:
Restore privacy screens
Bring seat into cleaning position No.1
7
 Wipe inner sidewalls and
behind the seat
Bring seat into cleaning position No.2
8
Wipe:
 space between headrest
and seat cover
 arm rests
 Seat and IFE control
incl. storage
 Vacuum seat cover
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 27
Operational Cabin Cleaning Manual
Intercont: First Class Seat Cleaning (4/4)
 Wipe footrest on inside and outside
9
10
11
 Vacuum inside of footrest
 Wipe LCD Screen including column
and surrounding
 Wipe outer seat shell and
back of seat
Bring seat back into upright position
12
 Vacuum carpet
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 28
Operational Cabin Cleaning Manual
5.4.1.5
Job card - F/Cl Retrofit seat cleaning (B744)
Intercont: F/Cl Retrofit Seat Cleaning B744
1. Seat Set-up
2. Cleaning Details


  



- Collect blankets and pillows,
remove waste
- acuum carpet inside seat and
footrest
- Wipe LCD screen
including column and
surrounding

- Wipe seat sidewalls


- Wipe sidewalls
- Wipe privacy screen
- acuum carpet behind
seat


 





- Wipe armrests
-Wipe on inside and outside
 cocktail table
 water bottle stowage
 reading light
- Clean seat
magazine storage  all other storages

inner
side
walls
- Position safety belts










- Wipe table
- acuum inside of drawer
- Wipe drawer on inside and outside


- Replenish and
sort safety
instructions
- Wipe seat und IFE control
incl. storage
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 29
Operational Cabin Cleaning Manual
5.4.1.6
Job card – Previous F/CL seat cleaning
Intercont: First Class Seat Cleaning
1. Seat Set-up
2. Cleaning Details




- Wipe table
- Replenish and sort safety
instructions



- Position
safety belts
- Wipe
armrests


- Collect blankets and
pillows, remove waste
- acuum carpet
- Clean seat
- Wipe headsets, remove
headsets ear pads
- Wipe control unit panel


- clean remote control
units with anti-static
cloth
- Clean cocktail table
- clean seat monitors
with micro-fiber
cloth



- Wipe inside and outside the stowages




- Wipe privacy screens - Empty stowage for - Wipe reading
folding table in arm light
- Wipe between seat
rests, back rests
- Wipe side walls
and back walls
pockets, shoe bin,
drawers ect.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 30
Operational Cabin Cleaning Manual
5.4.2
Business Class
A new C/Cl seat product will be installed on all intercont aircraft types step by step.
The seat was designed in accordance with an optimization and simplification of the
cleaning process. No movement of the seat via electrical seat controls is required.
For the cleaning process a manual release of the backrest is provided.
5.4.2.1 New C/Cl seat cleaning special: Cleaning of imitation leather
Intensive cleaning for FRA, MUC und DUS only!
All other stations please wipe imitation leather with
clean water only!
Cleanser:
Provider: https://www.lederpflege.de
Product details:
•
Kugelschreiber-Entferner II:LL002 (Cleanser)
•
Puratex-Reinigungshandschuh (Cleaning glove)
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 31
Operational Cabin Cleaning Manual
5.4.2.2 Job card - New C/Cl seat cleaning
Intercont: New Business Class Seat Cleaning
1. Seat Set-up
2. Cleaning Preparations

- Use manual release of
seat back for access to
seat shell

X
- Remove waste from
inside of seat shell
- Where applicable, move armrest to upper position
3. Cleaning Details




 
- Position safety belts
- Clean seats (including head
rest covers)
- Clean reading lights
- Wipe armrests

- Wipe folding tables
on both sides



- Clean monitors with microfiber cloth
- Clean footrest
- Clean seat shell on inside
and outside


- Clean
remote
control
units with
anti-static
cloth and
put them
back into
stowage
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C

- Empty all stowages
in front of seat and
center armrest
- Wipe
headsets,
remove
headset ear
pads
- Replenish and sort
safety instructions
Revision No. 5
Page 32
Operational Cabin Cleaning Manual
5.4.2.3 Job card - New C/Cl seat front row monuments cleaning
In some of the C/Cl front row monuments a magazine rack is implemented in the top
side of the monument.
Intercont: New Business Class Seat - FRM
1. Front Row Monuments Set-up
2. Cleaning Details


- Empty all stowages




- Wipe all surfaces
- Clean footrest
- Clean monitors with microfiber cloth

- Remove waste from
magazine rack
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 33
Operational Cabin Cleaning Manual
5.4.2.4 Job card - Previous C/Cl seat cleaning
Intercont: Business Class Seat Cleaning
1. Seat Set-up
2. Cleaning Details










-


Position safety belts
Clean seats (including head rest covers)
Clean seat shell on inside and outside
Clean reading lights
Wipe armrests


- clean remote
control units
with antistatic cloth
and put them
back into
stowage

- wipe tables (meal tables and cocktail
tables)



 

- clean in-seat monitors
with micro-fiber cloth


- replenish and sort - Remove waste
- Clean monitors in first
safety instructions
from inside of seat
row with micro-fiber
shell
cloth


- Empty stowage for
folding table in
arm rests, back
rest pockets, shoe
bin, drawers, etc.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
- Wipe
headsets,
remove
headset ear
pads
Revision No. 5
Page 34
Operational Cabin Cleaning Manual
5.4.3
Premium Economy Class
5.4.3.1 Job Card – PE/Cl seat cleaning
This new class of service and seat product will be installed on all intercont aircraft
types step by step starting in October 2014. No movement of the seat via electrical
seat controls is required.
Intercont: Premium Economy Class Seat Cleaning
1. Seat Set-up
2. Cleaning Details


 




- Clean monitors with microfiber cloth
- Wipe space underneath
monitor

-
Remove waste from seat
back pocket
-
Replenish and sort safety
instructions

- Wipe tables (meal tables and
cocktail tables)







- Position seat belts

- Wipe armrests
- Clean seats (incl. footrest)
- Clean water bottle
stowage
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C

- Clean seat control
unit panels
Revision No. 5
Page 35
Operational Cabin Cleaning Manual
5.4.4
Economy Class
5.4.4.1 Job card - Y/Cl seat cleaning
Intercont: Economy Class Seat Cleaning
1. Seat Set-up
or
B744
A380 / B748
A330 / A340
2. Cleaning Details





- clean in-seat monitors
with micro-fiber cloth (if
applicable)



- Wipe armrests
- Clean seats
- Clean seat shell
on inside and
outside


- Remove waste from seat
back pockets
- Replenish and sort safety
instructions



- Wipe tables (meal tables and cocktail tables)
- Wipe cup holders


- clean seat control unit
panels
- Position safety belts
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 36
Operational Cabin Cleaning Manual
5.5
Job cards for different A/C sections
5.5.1
Job card - Cockpit, Crewrest and Cabin
Intercont: Cockpit, Crewrest and Cabin
1. Cockpit





- empty waste box and
ashtrays
- clean floor, vacuum carpet - wipe crew tables and
glass holders
- clean seats
- clean flight deck windows on
inside
2. Crewrest



- clean/tidy seats and
beds







- clean stowage areas and racks, doors, walls etc.
- clean floor, vacuum
carpet
3. Cabin








- dispose of litter and
newspapers
- vacuum carpet

- clear waste from closets
and racks

- empty overhead bins and wipe on
inside
- wipe overhead bins on outside
- collect magazines from passenger
cabin/racks and position in forward
cabin
- position service material
provided by carrier in racks
- clean cabin fixtures and fittings,
ceiling, sidewalls, closets,doors,
service panels, dadopanels and
magazine racks
- empty ashtrays
- clean air inlets



- wipe doors



- fold blankets, stow
blankets and pillows
- clean cabin
windows on inside
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
- clean jump seats

- where applicable, empty
sidewall stowages and wipe
on inside and outside
Revision No. 5
Page 37
Operational Cabin Cleaning Manual
5.5.2
Job card - Lavatories and Galleys
Intercont: Lavatories and Galleys
1. Lavatories










- Clean toilet bowl
- Wipe mirror
- wipe surfaces (seat etc.)
- replenish soap
dispenser
- clean tables and surround
- wipe basins, faucets and surfaces
- clean / wipe
PC floor
- replenish toiletry
items

- Dispose of litter
2. Galley

 



- Clean area around
and inside of soap
bottle dispenser




- Wipe galley surfaces
- Wipe basins, faucets and
surfaces
- clean espresso maker sink /
outlet
- clean shutter on the galley wall
units

- Clean mirrors
- Wipe folding and retractable tables
- Wipe ovens on outside
- Wipe ovens on inside
- Wipe folding and
retractable tables
- Empty waste bins
and insert waste
bags
- Clean service
trolleys


Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C

- wipe floor, also in
stowage areas behind
trolleys
Revision No. 5
Page 38
Operational Cabin Cleaning Manual
5.6
Job cards for A/C type specials
5.6.1
Job card - Specials A380
Intercont: Specials A380 (1/2)
First Class Bathroom:
V
V
- Wipe surfaces (incl.
Seat)
- Clean/ wipe PVC floor
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 39
Operational Cabin Cleaning Manual
Intercont: Specials A380 (2/2)
Galley:
Crewrest:




- Clean coffee
disposal
- Clean trolley lift

- Clean purser work
place
- Clean crewrest
lavatory
One way road syst
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 40
Operational Cabin Cleaning Manual
5.6.2
Job card - Specials B744
Intercont: Specials B744
Cabin:
V
V
V
V
V
V
V
V
- Clean the stairs and
handrails
- Vacuum carpet
-
Clean screens with micro fiber cloth
Wipe surfaces
replenish and sort safety instruction in first row
Clean wardrobe
Galley:
V
- Clean galley lift
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 41
Operational Cabin Cleaning Manual
5.6.3
Job card - Specials B748
Intercont: Specials B748
First Class Bathroom:
V
V
V
V
V
V
V
V
V
- Wipe surfaces (incl.
Seat)
- Clean/ wipe PVC floor
- Wipe mirror
- Clean leather bench on
outside and inside
- Clean toilet bowl
V
- Clean storage areas
- Dispose of litter
(make sure that
no towels are
inside waste bin)
Cabin:
V
V
V
V
V
V
V
V
V
V
- Wipe surfaces
V
V
- Clean screen with
micro fiber cloth
- Wipe surfaces
- Clean stairs and handrails
- Wipe acrylic glass
- Vacuum carpet
Galley:
Crewrest:
V
V
V
V
- Clean coffee
disposal
- Clean trolley lift
- Clean purser work
place
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
V
V
V
- Clean crewrest
lavatory
Revision No. 5
Page 42
Operational Cabin Cleaning Manual
6
Quality Monitoring Cabin Cleaning (QMCC)
Quality monitoring tool accessible for LH staff only.
6.1
General information
Since the introduction of the Quality Monitoring Cabin Cleaning (QMCC) every LH
station has the possibility to see cleaning feedbacks of the crews online on the
Lufthansa intranet.
The feedbacks are to be checked by the station on a regular basis. Negative
feedbacks are to be discussed with the cleaning provider.
The feedbacks can be checked via the QMCC online tool in the Lufthansa Intranet.
The tool is only accessible for Lufthansa staff.
Implementation Date: 15.03.2011
Revision Date:
02.09.2015
Implemented by:
Renate Hueckel, FRA LE/C
Revision No. 5
Page 43