Question #1
What do you think is causing some of the problems in the bank’s home office and branches?
Answer:
The main issue in this case is employee turnover was high during past eight years, as a result supervisor
tried to find a suitable employee to replace the worker who had quit. Another obvious problem is the
lack of communication between the supervisors, branch offices, and other branches as well.
Question #2
Do you think setting up an HR unit in the main office would help?
Answer:
Yes, setting up an HR unit would help the managers as well hire some well-educated and knowledgeable
employees. With an HR unit standardizing the job description and the qualifications needed from an
employee, it could find better candidates, thus lowering the turnover rate.
Question #3
What specific functions should an HR unit carry out? What HR functions would then be carried out by
supervisors and other line managers? What role should the internet play in the new HR organization?
Answer:
HR Unit should carry out functions such as: job analyses, planning labor needs and recruiting, providing
advising and training in the selection process, orientation of new employees, managing wage and salary
administration, managing incentives and benefits, providing and managing the performance appraisal
process, organization-wide communications, and providing training & developing services.
Supervisors and Other Line Managers: interviewing and selection of job candidates, training new
employees, appraising performance, departmental & personal communications, and training &
development.
In terms of the role of the internet, it can be that link that connects the different branches and
universalizes employee standards.