Team Meeting Feb 21st / 10:00 AM / CONFERENCE ROOM Attendees Financial Analyst Amir Fulfillment Director jack Human Resources Specialist Sarah willim Quality Assurance Tester Robert Customer Service Manager Cynthia Clara IT Specialist Drury Martens Inventory Manager Ted Training Manager Jerry Purpose and Expectations Plant Pals and Office green has been having product quality concerns, customer support services, and delivery related timelines. The Team will meet to discuss these issues, assign a strike team to manage the issues and hopefully bring resolution to the problems quickly. Action items will be assigned with target dates for completion after the meeting has held to ensure customer needs and satisfaction are met. Agenda Topic #1: The warehouse team reported that 10% of the plat pals delivered where not potted properly. Reflecting product quality issue. Topic #2: The customer complained of inability to reach out to office green to get timely support required when it mattered the most due to unavailability of support platform. Reflecting customer service issue. Topic #3: Insufficient delivery drivers affected the delivery timelines. This reflects delivery timeline issue. Notes ● All meeting notes will be taking during the meeting Action Items 1. Task that will be shared to all them members 2. Date of the next meeting will be communicated and agenda 3. Venue of the meeting 4. Refreshment for the meeting attendees.
