Hibaa Al Zaidi Mobile: (587) 800-5530 | Email:hibaaalzaidi@gmail.com | 2720 Rundleson Rd Calgary, Alberta, T1Y3Z4 EXPERIENCE HMSHost Starbucks - Calgary, Alberta July. 2021- Aug. 2022 Barista ● Introduce yourself to customers and ask about their coffee preferences. ● Educate customers by presenting and outlining the coffee drink menu, and by answering questions ● Utilize the suggested techniques and recipes to prepare coffee, including espresso, cappuccino, and cafe latte. Maintaining inventories include restocking the supply of coffee beans, stocking the coffee producing apparatus, and making sure that the coffee shop has enough supplies, pastries, and cookies. ● By comparing the differences between coffee beans and coffee preparation devices and by showing how the equipment works, you may sell coffee and coffee grinding/brewing equipment. ● To maintain tools in working condition, follow instructions, troubleshoot issues, restock supplies, do preventative maintenance, and place repair calls ● By abiding by the group's standards and sanitary regulations. Mezban Restaurant and Catering - Calgary, Alberta Sept. 2018 - July. 2021 Waitress ● Employ conventional methods for handling and presenting food ● Must make sure that clients are happy with the food, drinks, and service they receive. ● Selling additional food and drink throughout the meal ● Maintain the table setting by clearing courses as they are finished, replacing cutlery, renewing water glasses, dealing with spills, and monitoring client requirements and immediately handling requests. ● For the meal procedure, prepare and provide consumers an exact check. payments using cash and credit cards ● Prepare take-out cartons for clients. Executive flight centre - Calgary, Alberta. Sept. 2022 - current Customer service agent ● Effectively demonstrate your understanding of all security protocols and laws. ● Effectively engage with customers over the phone, on the radio, or in person to address their requests, complaints, or concerns. ● Billing for aircraft, accounts payable, and invoice organisation . ● Coordinate the check-in process and produce computer flight manifests. ● Give out boarding cards, go over identification and travel documents, register bags, and point people in the right direction. ● Lift passenger bags up to 70 lbs. as needed. ● Verify the number of passengers. ● Process reports of missing or damaged luggage and incidents as necessary. ● Work with line service personnel to get the plane ready for takeoff. EDUCATION Forest Lawn Highschool– Calgary, Alberta. High School Diploma Sept. 2018 - June. 2021 CERTIFICATE Workplace Hazardous Materials Information System Oct. 2021 (WHMIS) Titan Health and Safety Training and Consulting Alberta Food Safety Basics Certificate Alberta Health Services. SKILLS & INTERESTS ● ● ● Microsoft Office Customer Service Time Management Sept. 2017
