Seminar 1
1. Examine and compare one of the following product sets. Base your comparison
on such factors as features, costs, convenience, ease of use, ease and/or cost of
repair, and safety.
a. VCR players versus DVD players.
b. Cell phones versus landlines.
c. Wide-screen versus traditional television sets.
d. Standard gasoline automobile engines versus hybrids.
e. Standard wooden mousetraps versus new plastic mousetraps. f. Satellite
television versus cable.
2. Use the Internet to obtain recent crash-safety ratings for passenger vehicles.
Then answer these questions:
a. Which vehicles received the highest ratings? The lowest ratings?
b. How important are crash-safety ratings to new car buyers? Does the
degree of importance depend on the circumstances of the buyer?
c. Which types of buyers would you expect to be the most concerned with
crash-safety ratings?
d. Are there other features of a new car that might sway a buyer from
focusing solely on crash safety? If so, what might they be?
3. Prepare a service blueprint for each of these banking transactions:
a. Make a savings deposit using a teller.
b. Apply for a home equity loan.
4. Prepare a service blueprint for each of these post office transactions:
a. Buy stamps from a machine.
b. Buy stamps from a postal clerk.
5. List the steps involved in getting gasoline into your car for full service and for
self-service. Assume that paying cash is the only means of payment. For each list,
identify the potential trouble points and indicate a likely problem.
6. Construct a list of steps for making a cash withdrawal from an automated teller
machine (ATM). Assume that the process begins at the ATM with your bank card
in hand. Then identify the potential failure points (i.e., where problems might arise
in the process). For each failure point, state one potential problem.
One of the most important considerations you should never overlook when buying
a new or used vehicle is its safety features. Safety has become more important to
everyone in recent years; let's face it we spend a lot of time in our cars and with
our families so car safety should outrank any cosmetic preferences. Now there are
very specific government and auto industry standards to keep you and your family
safe so let's take a look at what to look for. so...
ANSWER. ANS.1 The sort of storage medium that is utilized by the device
determines the primary distinction between a digital versatile disc (DVD) player
and a video cassette recorder (VCR). The technology that is utilized in DVDs,
which is based on digital discs, is very different from the technology that is used in
a VCR, which uses analog magnetic video cassette tapes. The visual quality of the
cassettes played in VCRs is typically...