Building ofBuilding Pega a Pega Centre of Excellence What Is a Pega Centre of Excellence (COE)? How Does It Work? A Pega COE is an expert team that works across the There is no “one size fits all” model for a Pega COE. What is enterprise engaging with all stakeholder constituencies to right for your organisation will depend on several factors ensure the full benefits of the investment in the Pega such as the maturity of your DX strategy, your in-house platform are achieved as you work through your digital resources and level of Pega expertise, organisational culture transformation journey. and so on. But some common features are: Digital transformation (DX) in any large and complex Start small, prioritize and grow the COE as needed: keep organisation–irrespective of what sector it operates within - it simple and tightly focused requires a collaborative approach across diverse groups in pursuit of a strategic vision that typically covers a broad Kick off with just one or two Pega COE experts working portfolio of projects, many of which are cross-functional in full time with a cross-functional team of people involved their scope. part time from across your organisation It also requires a high degree of alignment between business Get a strong senior executive sponsor for the COE and and IT, underpinned by shared goals based on mutual nail down a “Charter” / mandate understanding of business processes, customer journeys and enterprise-level strategic objectives. Document a clear roadmap and define KPIs that demonstrate real value to the business At an overall level, it is that enterprise-wide framework driving collaboration and alignment that the COE provides. But that is just the start. At an operational level the COE injects the best Pega technical know-how, innovative thinking and UX expertise into the mix to accelerate progress. “Thanks to EAI Systems’ Center of Excellence (CoE) service to enhance governance, re-use and collaboration. Business and IT stakeholders are working together like never before in the history of New Jersey Courts" New Jersey Courts, United States. * PMO = Project Management Office: CAB = Change Advisory Board The Benefits Irrespective of whether you are just starting on your Pega DX journey or are some way down the track, a Pega COE with the right skill sets and mandate delivers a compelling set of value propositions: Deeper User Engagement Know-How Transfer & Training COE team members are hand-picked for their relevant By delivering ongoing structured training and know-how customer sector experience. They are ideally placed to run transfer programmes, the COE ensures a positive user requirements and design workshops with diverse user experience and builds the self-sufficiency of in-house IT groups. teams. Governance & Consistent Quality Innovation Incubators The COE works collaboratively with the organisation’s With their combination of expertise in Pega technology and governance teams to seamlessly integrate Pega best business process, the COE establishes “Incubators” to practice with existing in-house standards and processes. inspire and facilitate innovative in-house development. Reusability Accelerated Delivery With it’s 360 degree view of the DX journey across the whole By injecting Pega best practice across the DX lifecycle and organisation, the COE will identify opportunities for championing reusability, the COE accelerates time to value reusability of code across multiple applications and drives down program delivery costs. Problem Solving The COE offers a high powered collaborative forum for identifying, brainstorming and resolving problems encountered by any team engaged in the DX journey. Making It Happen EAI Systems has substantial experience of working with customers to define, establish and drive Pega COEs in complex organisations. We offer a winning combination of business process expertise, deep Pega technical skills, project governance capabilities and the all-important organisational cultural awareness to ensure your organisation reaps the full benefit of its investment in the Pega platform. Please contact tony.smith@eaisystems.com for an initial discussion. About EAI Systems : EAI Systems is a consultancy-led digital transformation solution provider and a Pega Specialized Delivery Partner tony.smith@eaisystems.com www.eaisystems.com