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Building a Pega Centre of Excellence

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Building
ofBuilding
Pega a Pega
Centre of Excellence
What Is a Pega Centre of Excellence (COE)?
How Does It Work?
A Pega COE is an expert team that works across the
There is no “one size fits all” model for a Pega COE. What is
enterprise engaging with all stakeholder constituencies to
right for your organisation will depend on several factors
ensure the full benefits of the investment in the Pega
such as the maturity of your DX strategy, your in-house
platform are achieved as you work through your digital
resources and level of Pega expertise, organisational culture
transformation journey.
and so on. But some common features are:
Digital transformation (DX) in any large and complex
Start small, prioritize and grow the COE as needed: keep
organisation–irrespective of what sector it operates within -
it simple and tightly focused
requires a collaborative approach across diverse groups in
pursuit of a strategic vision that typically covers a broad
Kick off with just one or two Pega COE experts working
portfolio of projects, many of which are cross-functional in
full time with a cross-functional team of people involved
their scope.
part time from across your organisation
It also requires a high degree of alignment between business
Get a strong senior executive sponsor for the COE and
and IT, underpinned by shared goals based on mutual
nail down a “Charter” / mandate
understanding of business processes, customer journeys
and enterprise-level strategic objectives.
Document a clear roadmap and define KPIs that
demonstrate real value to the business
At an overall level, it is that enterprise-wide framework
driving collaboration and alignment that the COE provides.
But that is just the start. At an operational level the COE
injects the best Pega technical know-how, innovative
thinking and UX expertise into the mix to accelerate
progress.
“Thanks to EAI Systems’ Center
of Excellence (CoE) service to
enhance governance, re-use and
collaboration. Business and IT
stakeholders are working
together like never before in the
history of New Jersey Courts"
New Jersey Courts, United States.
* PMO = Project Management Office:
CAB = Change Advisory Board
The Benefits
Irrespective of whether you are just starting on your Pega DX journey or are some way down the track, a Pega COE with the right
skill sets and mandate delivers a compelling set of value propositions:
Deeper User Engagement
Know-How Transfer & Training
COE team members are hand-picked for their relevant
By delivering ongoing structured training and know-how
customer sector experience. They are ideally placed to run
transfer programmes, the COE ensures a positive user
requirements and design workshops with diverse user
experience and builds the self-sufficiency of in-house IT
groups.
teams.
Governance & Consistent Quality
Innovation Incubators
The COE works collaboratively with the organisation’s
With their combination of expertise in Pega technology and
governance teams to seamlessly integrate Pega best
business process, the COE establishes “Incubators” to
practice with existing in-house standards and processes.
inspire and facilitate innovative in-house development.
Reusability
Accelerated Delivery
With it’s 360 degree view of the DX journey across the whole
By injecting Pega best practice across the DX lifecycle and
organisation, the COE will identify opportunities for
championing reusability, the COE accelerates time to value
reusability of code across multiple applications
and drives down program delivery costs.
Problem Solving
The COE offers a high powered collaborative forum for
identifying,
brainstorming
and
resolving
problems
encountered by any team engaged in the DX journey.
Making It Happen
EAI Systems has substantial experience of working with customers to define, establish and drive Pega COEs in complex
organisations.
We offer a winning combination of business process expertise, deep Pega technical skills, project governance capabilities and the
all-important organisational cultural awareness to ensure your organisation reaps the full benefit of its investment in the Pega
platform.
Please contact tony.smith@eaisystems.com for an initial discussion.
About EAI Systems :
EAI Systems is a consultancy-led digital transformation solution
provider and a Pega Specialized Delivery Partner
tony.smith@eaisystems.com
www.eaisystems.com
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