Table of Contents Preface .......................................................................................1 How to Use the Burger King Corporation OPS Manual..............2 Basics Menu Items (cont.) At a Glance Temperatures ............1013 Beverage Station Basics ...............1013 Breakfast Board Basics .................1013 Broiler/Toaster Basics ...................1013 Cleaning and Maintenance Basics ............................................1013 Drive-Thru Basics ..........................1013 Equipment Basics..........................1213 Food Safety Top 12 .......................1013 Fresh & Ready Product Holding System Basics..................1013 Front Counter Basics.....................1013 Fryer Basics...................................1013 Global Production Level System (GPLS)..............................1013 Guest Recovery.............................1013 Guest Service Basics ....................1013 GUEST TRAC® ..............................1013 Hand Washing ...............................1013 Main Board Basics.........................1013 Operations Systems Basics...........1013 Receiving Products........................1013 Specialty Board Basics..................1013 Storing Products ............................1013 Temperatures ................................1013 Frappés .........................................1013 French Fries ..................................1013 French Toast Sticks.......................1013 Fries with Gravy ............................1013 Hash Browns .................................1013 HERSHEY®’S Sundae Pie.............1013 Homestyle Breakfast .....................1013 Hot Chocolate................................1013 Hot Tea..........................................1013 Iced Coffee ....................................1013 Iced Tea ........................................1013 KING SUPREME® Sandwich.........1013 Low Carb Options..........................1013 Milk (Individual Servings) ..............1013 Mozzarella Sticks ..........................1013 Onion Rings...................................1013 Orange Juice (Individual Bottles) ..1013 Pancakes.......................................1013 Poutine ..........................................1013 Salads ...........................................1013 Scrambled Egg Platter ..................1013 Shakes — Hand-Spun (Made with Shake Machine) .....................1013 Shakes — Hand-Spun (Made with Soft Serve) .............................1013 Smoothies .....................................1013 Soft Drinks.....................................1013 Soft Serve Cone/Cup ....................1013 Soft Serve — Sundaes — Brownie (Made with OREO®) ........1013 Soft Serve — Sundaes (OREO®, M&M’S®, SKOR®)...........1013 Soft Serve — Sundaes (Rich Chocolate, Caramel) ............1013 Soft Serve — Sundaes — Strawberry .....................................1013 TENDERCRISP® Chicken Sandwich.......................................1013 TENDERGRILL® Chicken Sandwich.......................................1013 Turnovers — Apple .......................1013 Water — Bottled and Filtered ........1013 WHOPPER JR.® Sandwiches .......1013 WHOPPER® Sandwiches..............1013 Menu Items Apple and Apple-Grape Juices (Individual Bottles) .........................1013 Apple Sauce (Fruitsations) ............1013 BK BIG FISH® Sandwich ...............1013 BK® Stacker Sandwiches...............1013 BK VEGGIE™ Burger....................1013 Burger Sandwiches .......................1213 Chicken Sandwiches .....................1013 Chicken Strips ...............................1013 CHICKEN TENDERS®...................1013 Chicken Wraps — BBQ or Ranch .1013 Coffee — Mother Parkers..............1213 CROISSAN’WICH® ........................1013 English Muffin Sandwich ...............1013 Enormous Omelette Sandwich ......1013 Ingredient Preparation/ Condiments Condiment Stock Guide ................ 1013 Bacon — Fully Cooked ................. 1013 BBQ Sauce ................................... 1013 Beef Patties................................... 1013 Buns.............................................. 1013 Cheese — Slices (Pasteurized Processed and 3-Cheese Blend) .. 1013 Chicken Patties — Fried ............... 1013 Croissant....................................... 1013 Eggs — Baked .............................. 1013 Eggs — Scrambled (Liquid Egg Mix) ........................................ 1013 Ham — Sliced ............................... 1013 Ketchup......................................... 1013 Lettuce .......................................... 1013 Marinara Sauce............................. 1013 Onions........................................... 1013 Pickles........................................... 1013 Sausage Patties ............................ 1013 Tomatoes ...................................... 1013 Tortillas.......................................... 1013 Crisis/Compliance Crisis Management ....................... 1013 Emergency.................................... 1013 Food Allergies ............................... 1013 HACCP.......................................... 1013 Illness and Exclusion..................... 1013 Menu Items ................................... 1013 Pest Prevention and Elimination ... 1013 Policies.......................................... 1013 Quality Assurance......................... 1013 Regulatory Agencies ..................... 1013 Safety............................................ 1013 Security ......................................... 1013 Trademarks................................... 1013 Cleaning and Maintenance Cleaning and Maintenance Surfaces........................................ 1013 Cleaning Chemicals ...................... 1013 Repair and Maintenance (R&M).... 1013 This manual is the property of Burger King Corporation and may be used only in a manner and by persons approved by the Company. OPS Manual Release Date: 1213 Table of Contents People LTOs Employment of Minors...................1013 Grooming Standards — Team Members and Management...........1013 Training for Success......................1013 Uniforms ........................................1013 A Angry English Muffin Sandwich.....1013 Angry Poppers...............................1013 Angry Poutine................................1013 Angry TENDERCRISP® Chicken Sandwich.......................................1013 Angry TENDERGRILL® Chicken Sandwich.......................................1013 Angry WHOPPER® Sandwich .......1013 C Chicken Caesar Sandwich ............1213 G GRATIFRIES.................................0913 I Italian Chicken Sandwich ..............1213 Shift Control/Cost Control Cash Control..................................1013 Inventory Management System.....1013 Labor Scheduling...........................1013 Lunch Changeover ........................1013 Opening and End of Day ...............1013 Yields.............................................1013 Place the following in a designated binder: Exception Alerts Applicable only to restaurants with BKC-approved Exceptions Limited Menu Procedures Release Date: 1213 Applicable only to Limited Menu facilities This manual is the property of Burger King Corporation and may be used only in a manner and by persons approved by the Company. Table of Contents OPS Manual