CHAPTER FOUR PRESENTATION OF STUDY FINDINGS 4.0 INTRODUCTION This section presents the findings of the evaluation study on whether the creation of districts has improved service delivery based on data collected from Chikankata district which is one of the newly created districts in Southern province of Zambia. The findings are based on the following research question: I. To what level were the local people involved in the process of creating Chikankata district. II. Has the creation of new districts achieved its purpose which is the improvement of service delivery? III. Are the local people involved in the improvement of service delivery? The responses to these questions are presented in one section which presents the findings collected from the council offices, different administrative offices as well as ordinary people. Furthermore, it presents findings collected from the senior headmen and the ordinary local people using interview guides. 4.1 FINDINGS FROM THE COUNCIL OFFICERS, DIFFERENT ADMINISTRATIVE OFFICES AS WELL AS ORDINARY PEOPLE AND IT ALSO INCLUDES FINDINGS FROM THE INTWERVIEW GUIDES. BACKGROUND INFORMATION OF RESPONDENTS The respondents’ background characteristics are very important in any evaluation study as they influence the behaviour of respondents. For instance, it is expected that people with higher educational attainment are more likely to know the importance of distirct creations in line with service delivery. Therefore,educational attainment is one of the characteristics captured in this study and others which include sex, age, marital status and professional qualifications attained. This part of the section presents characteristics of respondents as follows; Sex Figure 4.1: Percent distribution of respondents by sex FEMALE 40% MALE 60% MALE FEMALE The sex of an individual is one demographic variable that plays a big role in studies as it impacts on the manner in which males and females perceive and react to issues. It also determines the influence, associations and access to resources between men and women. Sex differences in this study, could influence the levels of importance attached to the creation of districts. The above fugure presents the distribution of respondents by sex where out of the 25 respondents involved, ten (40%) were females and fifteen (60%) were males. AGE figure 4. 2 Distribution of participants by age group 25-29 30-34 35-39 40-44 50 and Above 4% 32% 24% 20% 20% The age of respondents to a large extent does influence their decision making in most setups and does play a huge role in influencing other people around especially young ones. The study collected information on age. This information is important as it gives a pictorial representation of people consulted. Figure 4.2 above indicates that eight out of twenty five (32%) of the respondents engaged were in the age group 25-29, followed by those in the age group 40-44 at 24% representing six out of twenty five. Age groups 30-34 and 35-39 had 20 percent representation which is equivalent to five out of twenty five respondents while only one (4%) person reported to be aged 50 years and above. 4.1.3 MARITAL STATUS figure 4.3 Distribution of participants by marital status NEVER MARRIED MARRIED 4% 36% 60% WIDOWED Data on marital status of respondents were also collected in this evaluation study and figure 4.3 above shows the percent distribution of respondents by their marital status. The figure shows that majority fifteen (60%) of the respondents were married, while nine (36%) of the respondents were never married and one (4%) respondent reported to be widowed. EDUCATIONAL ATTAINMENT Figure 4.4: Percent distribution of respondents by Educational Attainment 70% 68% 60% Percent 50% 40% 30% 28% 20% 4% 10% 0% SECONDARY TERTIARY OTHERS Educational Attainment At the beginning of this chapter, it was mentioned that education attained by individual respondents can have a bearing on the way they articulate issues such as the creation of a district in relation to service delivery improvement. Given this background, data on the education levels of the respondents were collected and figure 4.4 above indicates the various levels of education attained by the respondents engaged. It came out clearly most respondents (68%) representing seventeen out of twenty five attained tertiary education while seven (28%) went as far as secondary level and only one (4%) respondent could not specify. PROFESSION QUALIFICATION ATTAINED Figure 4.5: Percent distribution of respondents by profession qualifications 36% Percent 32% 28% 4% CERTIFICATE DIPLOMA DEGREE MASTERS Profession qualifications The study went further by collecting data on the actual professional qualifications attained by the respondents. Figure 4.1.5 above which shows the percent distribution of respondents by profession qualifications attained indicates that one (4%) respondent had masters, nine (36%) respondents had degrees, eight (32%) respondents had diplomas and seven (28%) respondents had certificates. Table 1: Positions of respondents in the district by frequency Position Frequency Percent Administrative Officer 1 4 Assistant Community Development Officer 1 4 Business man 1 4 Cashier 1 4 Cleaner 2 8 Community Development Officer 1 4 Conference Services Officer 1 4 District Labour Officer 1 4 District Administration Secretary 1 4 District Provincial Officer 1 4 District Treasurer 1 4 Engineer 1 4 General Worker 1 4 Human Resource Officer 2 8 Lecturer 1 4 Marketeer 1 4 Non Response 1 4 Office Assistant 1 4 Police Officer 1 4 Revenue Collector 1 4 Secretary 1 4 Socio-Economic Planner 1 4 Statistical Officer 1 4 Total 25 100 The study also found it fit to know the respondents much better by asking about the position each respondent occupied in the district. From the table above, the data indicates that a good number of people from various backgrounds were engaged. NUMBER OF YEARS SERVED Years Figure 4.6 Percent distribution of respondents by Period of service NON RESPONSE 4% 20-24 4% 15-19 8% 10-14' 8% 24% 05-09' 52% 01-04' 0% 10% 20% 30% 40% 50% 60% Percent According to the data collected on the period of service by respondents, it was found that 52% of the respondents had only served less than 5 years, followed by those who served between 5 and 9 years at 24 %. The other respondents had served much longer as indicated in figure 4.6 above. 4.2 INVOLVEMENT OF LOCAL PEOPLE IN THE CREATION OF DISTRICTS This section is based on the first research question which aimed at investigating the level at which the local people were involved in the creation of Chikankata district. 4.2.1 CONSULTATION LEVELS Table 2: Frequency distribution of responses on consultations and level of involvement LEVEL OF INVOLVEMENT YES CONSULTED OR NOT CONSULTED TOTAL NO NOT LESS INVOLVED TOTAL INVOLVED INVOLVED 1 1 3 5 16 4 0 20 17 5 3 25 When respondents were asked to indicate whether they were consulted in the creation of Chikankata district or not, twenty (80%) respondents indicated that they were not consulted while five (20%) respondents indicated that they were consulted. The study went further to try and establish the extent to which the respondents were involved in the consultations three (12%) indicated that they were consulted enough meaning they were satisfied with the level of involvement, while five (20%) indicated that they were less involved and remaining seventeen (68%) respondents indicated that they were not involved in the creation of the district. In addition, this question was answered using the interview guide, using the headmen and the local people and from their responses the majority said that they were not involved in their individual capacity rather they just heard about it from the headmen as well as radio stations. 4.3 ACHIEVEMENT OF IMPROVED SERVICE DELIVERY This section is based on the research question number two which states that has the creation of new districts achieved its purpose which is the improvement of service delivery. Table 3: Availability of goods and services GOODS/SERVICES CLINICS SCHOOLS HOSPITALS GOOD ROADS SAFE AND CLEAN WATER TRANSPORT ADMINISTRATIVE OFFICES Response Frequency Percent YES 17 68 NO 8 32 Total 25 100 YES 17 68 NO 8 32 Total 25 100 YES 13 52 NO 12 48 Total 25 100 YES 8 32 NO 17 68 Total 25 100 YES 12 48 NO 13 52 Total 25 100 YES 7 28 NO 18 72 Total 25 100 YES 11 44 NO 14 56 Total 25 100 The above table shows that respondents held different views regarding the availability of certain goods and services in the area following its new district status. 4.3.2 MONITORING MEASURES figure 4.7 percent distribution of responses on the availability of monitering measures 88 16% YES 48% NO 36% In simple terms, monitoring is concerned with establishing factual premises about public policies which means that it is fundamentally about control and the exercise of power thus it tries to answer questions such as what happened, how and why. It was from this perspective that this research found it vital to find out if at all there has been monitoring measures put in place to see to it that there is an improvement in the delivery of services since Chikankata was made a district in 2011. Out of the total number of respondent, 48% said there were monitoring measures put in place, 36% indicated that there were no measures while 16% did not respond to the question which clearly showed that they were not sure. 4. IMPROVED LIVING STANDARDS FOR LOCAL PEOPLE Table 4 Distribution of responses on improved and justification for the improved living standards IMPROVED LIVING STANDARDS FOR LOCAL PEOPLE Non YES NO Response Total Non Response 0 2 1 3 Creation of business opportunities 1 0 0 1 Creation of employment 2 0 0 2 JUSTIFICATION Infrastructure Development 1 0 0 1 FOR Decentralized decision making 0 1 0 1 Decentralized decision making 1 0 0 1 Easy access to services 13 0 0 13 Empowerment of the local people 2 0 0 2 Improved accommodation 1 0 0 1 21 3 1 25 IMPROVED STANDARDS Total From the above table it was established that 21 (84 %) of the respondents said that the creation of Chikankatadistrict has improved the living standards of the local people and gave their justifications and 3 (12%) of the respondents said it has not while 1 (4%) of the respondents did not respond. In order to get detailed information from the local people as to whether the district creation has improved their living standards, the researchers used interview guide.Majority of headmen and the masses responded that the creation of Chikakanta as a district came with developmental activities such as upgrade of Schools, building of a new weigh bridge, building of new schools like Nadezwe,Nameembu and Ngangula, building of a new power station at lower Kafue gorge, borehole, giving Chikankata district its own offices for collecting farming imputes or bringing cooperative offices near, bringing of the DEBS building of new administrative offices. 4.2.7INVOLVEMENT OF LOCAL PEOPLE IN SERVICE DELIVERY IMPROVEMENT. This section based on research question number three, aimed at finding out if the local people are involved in the improvement of service delivery. 4.4.1 Involvement of Local People in Service delivery Improvement Table 4.5: Cross tabulation of involvement of Local people in service delivery and justification INVOLVEMENT OF LOCAL PEOPLE IN SERVICE DELIVERY IMPROVEMENT NON Non response Because local people are involved in fundraising events YES NO RESPONSE 1 6 1 1 0 0 1 0 0 0 2 0 7 1 0 1 0 0 1 0 0 1 2 0 13 11 1 Because the local people are informed and involved in the implementation of projects JUSTIFICATION FOR Because the local people are not INVOLVEMENT OF involved and consulted in the LOCAL PEOPLE IN implementation of projects SERVICE DELIVERY IMPROVEMENT Because the local people participate in most of government project at grass root level Because they help in funding projects Because ward development committees have been put in place Because there is now centralized decision making TOTAL The study revealed that out of 25 respondents, 13 respondents (52%) said that the local people are involved in the service delivery improvement that is going on in the district, 11 respondents (44%) said that the local people are not involved in the service delivery improvement while 1 respondent (4%) did not respond. The table further shows the justifications on how the local people are involved and why they are not involved. Furthermore, the study went further using interview guides to find out what roles the local people play in the development of the district which would enhance the improvement of service delivery. From the number of respondents that were interviewed, many responses were given and these included , the local people giving community contribution of labor to the nearby schools,teaching people on the importance of district creation, imparting knowledge to the learners on conflict resolution, offering transport services to the community members, in the agriculture cooperative, taxpaying as the tax is used for developing projects, community service to the construction industry and contributing to PTA funds of their children in schools. 4.4.2 CHALLENGES FACED Table 4.6: Distribution of challenges Chikankata District is facing Challenges Frequency Percent Non response 5 20 Bureaucracy or red tape 1 4 Centralized decision making 1 4 Inadequate accommodation for staffs 1 4 Inadequate cooperation 1 4 Inadequate funding 2 8 Lack of project coordination 1 4 Inadequate human resource 3 12 Inadequate infrastructure 5 20 Inadequate transport 2 8 No provision of clean water 1 4 Poor road network 1 4 Power struggles between the two chiefs 1 4 Total 25 100 The table above shows that out of the total number respondents on the challenges the district faces in service delivery, 5 respondents (20%) stated that there is inadequate infrastructure, 3 respondents (12%) inadequate human resources, 2 respondents (8%) inadequate transport,2 respondents (8%) inadequate funding from the government, 1 respondent (4%) bureaucracy, 1 respondent (4%) centralized decision making, 1 respondent (4%) inadequate accommodation, 1 respondent (4%) lack of project coordination,1 respondent (4%) no provision of clean water, 1 respondent (4%) poor road networks, 1 respondent (4%) power struggle between the two chiefs and 5 respondents (20%) did not respond. Besides the challenges presented in the questionnaires that the district faces in the service delivery, the research went further using interview guides and the following were the challenges that the local people stated. No proper market ,no town, bad roads, slow development, vandalism , no clean drinking water, no laboratories at the clinics, late receiving of farming products like maize seeds and fertilizers, drought, no medicine at the clinic, no empowerment schemes,insufficientfunding from the government, slow in electrifying the district, low salaries for government workers , slowness in building the administrative offices as a result the Council and DEBS are operating in the same building andno staff in clinics. 4.4.3 SOLUTIONS TO CHALLENGES Table 4.7: Distribution of solutions to the current challenges faced by the district Solutions Frequency Percent Non response 5 20 Need for improved communication 1 4 Need for adequate funding from the government 4 16 Need for adequate infrastructure 2 8 Need for community involvement 1 4 community 1 4 Need for consensus between the two chiefs in the area 1 4 Need for decentralized decision making 3 12 Need for better transport 1 4 Need for more human resource 2 8 Need to improve road network and water supply 1 4 Need to make information available 1 4 Need to promote skilled personnel 1 4 of district creation 1 4 Total 25 100 Need for consensus between the government and the Need for Sensitization of the local people on the merits The table above shows the solutions to challenges faced in the district when it comes to the service deliveryand out of the total number of respondents 3 respondents (12%) responded that there is need for decentralized decision making, 2 respondents (8%) more human resource 4 respondents (16%) funding from the government 1 respondent (4%) improved communication, 2 respondents (8%) adequate infrastructure, 1 respondent (4%) community involvement , 1 respondent (4%) consensus between government and community , 1 respondent (4%) consensus between the two chiefs, 1 respondent (4%) better transport, 1 respondent (4%) improved road network and water supply, 1 respondent(4%) information to be made available, 1 respondent (4%) skilled personnel, 1 respondent (4%) sensitization of the local people on the merits of district creation and 5 respondents (20%) did not respond. Apart from the responses given in the questionnaire on how the challenges being faced by the district when it comes to the delivery of services, the research went further to get more information from the local headmen and the local people using interview guides and the responses where that;the government should not neglect people of chinkankata and that the government should always make sure that developmental projects are completed once started,the community should be educated on the goodness of the boreholes as it would guard them boreholes and this is because when the government puts them up the community steals them as a result most of the local people get water from nearby wells which are now even drying up due to poor rainfall pattern that Zambia is experiencing. In addition, the local people felt that in order to address or resolve the challenges there is need to build laboratories in schools that have been made secondary to help in practical subjects, there is also need forsubsidized irrigation system by the government, the government should increase funding to the health sector so that people do not go to other far away clinic because presently people take their sick relatives in as far as Kafue Gorge.Furthermore, the local community felt that the challenges can be resolved if the community work together to build a better market place or even a shopping mall in Chikankata district, the government should increase funding for the construction of the administrative Offices and that measure should be put in place by the government to make sure and see to it that there is enough medicine as well as human resource in the local clinics. CHAPTER FIVE Discussion of the research findings INVOLVEMENT OF LOCAL PEOPLE IN DISTRICT CREATION From the findings of the study, it is clear that when creating the district, the authorities (central government) did not consult the majority of the residents in Chikankata district. The statistics clearly indicate that eighty (80) percent of people explained that they were not consulted. The news of the creation of the new district did not call for their attention. This percentage means that the majority of people who are not involved in decentralization matters are usually sidelined from the process on the basis that they lack the knowledge on how to come up with effective strategies in decentralization matters like the case of district information. In the case of Chikankata district, the lack of involvement of the majority people in the creation of the district arose as a result of the fact that the majority are not competent enough to deliberate matters of decentralization from the technocrat or expert side of knowledge. On the other hand, the political view is that the failure to involve the people was due to the fear of a stronger opposition from the majority who are historically considered not to be in support of the Patriotic front led government. For example, government officials tend not to involve the local majority due to fear that the opposition political parties will gain a stronger voice and support from the people in opposing the move by the government at the expense of national development. This is in line with () who argued that in areas where the opposition has strong grounds of support from the people, governments tend to make people passive in the decentralization process. Therefore, only a few of these people might be engaged due to their position or relationship with the government. The other percentages of people who argued that they were strongly involved in the consultation process indicates that these people were involved due to the fact that they have a strong relationship with the government and cannot easily resist government demands. These people include the Chiefs and their subjects. It is clearly indicated from the findings that the headman and other subjects (including the chief) were actively involved in the district creation process because of the incentives (in terms of salaries and allowances) they receive from government and the fear of been removed from their positions as chiefs and headmen. However, this tendency of engaging a few people in the district creation process strongly compromises the democratic principles of a nation like Zambia. This action tends to qualify the view suggested by Momba and Kalabula (2007) that decentralization and in particular district creation is merely for political reasons. Therefore, the statistical findings (in terms of percentages) about the involvement of the local people in matters of decentralization does strongly correspond to the scholarly argument provided by Green (2008) that in most developing countries, the major issue of concern is that the process ofdecentralization does not begin with a consultation process between the central government and the majority of the local citizens and stakeholders. What this means is that there is still a major gap when it comes to the promotion of open grass-root consultation with various groups of people about a possibility of creating a district and the process of decentralization in general. DISCUSSION OF THE FINDINGS ON OBJECTIVE NUMBER TWO. The second research question in the research was designed to find out if at all the creation of districts can lead to improved service delivery and this was particularly looking at Chikankata. According to (Azfar, et al., 1999:1) decentralization has involved “the transfer of administrative, fiscal and political powers and functions of the central government to lower-levels of governments’’. This definition simply means that in an attempt to improve service delivery to the local people there is always need to decentralize the country so that all citizens are involved in its development. It is therefore for this reason that one cannot talk about the improvement of service delivery in a district without acknowledging that it is as a result of decentralization which leads to district creation and eventually leads to infrastructure development which also plays a significant role. Therefore, it is worth noting that infrastructure development should be put first in any process of creating a new district as it is the root of many inputs such as roads and other buildings which can make availability of enough man power. Apart from that, In order to effectively improve service delivery in the newly created districts, basic infrastructure services such as water, sanitation, electricity, roads and buildings such as offices and workers houses must be made available as this is the starting point when it comes to the effective provision of services (Asiedu, 1977). In addition, an example of district creation as a tool in improving service delivery would be Uganda which has created a number of districts. In particular, Amuru district which is a district that was created in order to provide effective service provision and leaders in the northern Uganda have claimed that only a year after Amuru district had been created, the merit of new district has been obvious in more boreholes, schools and roads and better coordination and easier monitoring among officials (Muriu, 2013 ). It was from the examples of the literature that that lead to the formulation of research question number two and this was because Zambia in 2011 embarked on the creation of new district with the intention to improve the service delivery to the local and this research got the answers using chikankata district it being one of the newly created district in Zambia. The research looked at the improvement of service delivery in terms of the availability of clinics. From the information obtained in Chikankata, 68% of the people said that Chikankata has enough clinics but that there was need to staff the clinics with enough human resource as well as equipments. Apart from that school yes 68% of the respondents said there were enough schools in the district and that recently many primary schools have been turned into secondary schools thus children do not need to go to faraway places for high school. However, on a negative note, of all the respondents, 68% said that the district does not have good roads and it was evident as we went there to carry out the research, 52% of the people said that there are no enough hospitals in the district and people with complications always have to go as far as Kafue Gorge to seek medical help as most clinics in the area do not have doctors and equipment in an event that there is need for surgery. In addition, 52% indicated that there is no proper provision of safe and clean water as people still get water from wells that are almost drying up before October and this is very sad because it has been 50 years since Zambia got independence yet development is very slow. Furthermore, 72% of the total number of respondents said that the district does not have adequate transport while 56% said that the district does not have adequate administrative offices and this is because most of the offices are still under construction. Involvement of local people in the improvement of delivery of services According to Nyerere (1968) development is the participation of people in a mutual learning experience involving themselves, their local resources, external change agents and outside resources. People cannot be developed; they can only develop themselves by participation and co-operative activities which affect their wellbeing. People cannot develop when they are herded like animals into new ventures.In this statement people are understood to be an important instrument in their own development. Therefore actual and sustainable development can only be obtained by making the people who benefit an integral part of the development process be part and parcel of it. This includes involvement in the decision-making and in the phase of implementation of developmental projects and programs. When asked whether local people were involved in the improvement of service delivery in Chikankata,the study revealed that out of 25 respondents, 13 respondents representing 52% said that the local people were involved in the service delivery improvement that was going on in the district, 11 respondents (44%) said that the local people were not involved in the service delivery improvement while 1 respondent (4%) did not answer. The study further showed the justifications on how the local people were involved and why they were not involved. It also came to light that majority of the people were involved in the improvement of service delivery through participation in government programs and projects. One reasonable explanation for the minor difference between those who responded that they were involved in the improvement of service delivery (52%) and those who responded that they were not involved (44%) was that majority of the people were not consulted and sensitized during the process of the district creation, henceforth even when their action were contributing to the improvement of service delivery they did not understand. Challenges (Saito) From the finding of the study it was established that out of the total number of respondents on the challenges the district faces in service delivery, 5 respondents (20%) stated that there was inadequate infrastructure, 3 respondents (12%) inadequate human resources, 2 respondents (8%) inadequate transport,2 respondents (8%) inadequate funding from the government, 1 respondent (4%) bureaucracy, 1 respondent (4%) centralized decision making, 1 respondent (4%) inadequate accommodation, 1 respondent (4%) lack of project coordination,1 respondent (4%) no provision of clean water, 1 respondent (4%) poor road networks, 1 respondent (4%) power struggle between the two chiefs and 5 respondents (20%) did not respond. Due to scattered various answers obtained from respondents on the challenges the new district was facing, it was established that the district was still facing a lot of problems ranging from simple to complex despite it being created as a district. SAITO (2000) argued that despite decentralization taking place in many developing countries,the decisions are still made from top to down which is incongruent with the rationale of district creation. Similarly in Chikankata district, the information gathered from the interview guides revealed that people at the grass rootlevel were called for meetings often on short notice, and when the gatherings took place, the agenda was often already decided by government officials and what the ordinary people wished to propose could not be easily accommodated in these community meetings. Farmers expressed that “policy making was a top-down process. “We, the farmers, are not given chances to express our views as a result;farmers are not well represented in the Council.” In addition, people often complained that there was lack of feedback from previous meetings. It was discovered that even when local people expressed their views, Councilors would promise to take action but in most cases nothing happened. Thus they felt that the views they expressed were not taken into consideration. Furthermore, farmers said thatthe concerns raised by the people at the bottom did not seem to attract enoughattention for problem solving. This made them to feel that they were ignored.This finding in itself means that the local people are not fully involved in the improvement of service delivery in Chikankata district as the majority of the people are barely involved in decision making. Additionally, the data collected from the interview guides revealed that ordinary people desperately needed more information about the advantages of making Chikankata a district, independent from Mazabuka district. The study also revealed that people were eager to receive any explanation of the current decentralization, and their own role in it. Henceforth once adequate information was provided; it appears that morepeople were willing to participate in Council meetings, as well as to contribute their time and energy to group activities, which could improve their lives. But lack of information including feedback of previous meeting discussions tends to foster people’s suspicion that “the leaders were misappropriating public funds.” Many people at the grassroots level considered that the leaders were just using them for their own benefits. Some expressed that “we are used as their ladder to get to the top positions of government.” The findings of this study revealed that Implementation of citizen participation idea in public services is not an easy task. This is in line with the argument of Wunsch (2008) who wrote that many states’ attempt to create management systems that are able to engage citizens and identify their needs of public services but have failed or have given unexpected results. On the scientific level such failure is interpreted as a shortcoming of today's representative democracy, which is unable to solve problems of the complex heterogeneous societies and interests, together offering the activation of citizen participation as one of the possible solutions. Saito, Fumihiko (2000) “Decentralization for Participatory Development in Uganda: Limitations and Prospects,”Journal of Intercultural Studies,Ryukoku University Wunsch. J. S. (2008)Why Has Decentralization Failed In Africa? Assessing The Lessons Of Self- Organized, Local Governance Initiatives,Bloomington : Indiana University. Nyerere, J.K. (1968), Freedom and Socialism. Dar es Salaam: Oxford University Press.