Questions Q1. Answer the question with a cross in the box you think is correct . If you change your mind about an answer, put a line through the box and then mark your new answer with a cross . Which one of the following documents states the qualities an employer is looking for in a new employee? (1) Select one answer. A Application form B CV C Job description D Person specification (Total for question = 1 mark) Q2. Which two of the following are likely to be sent to a business by a person applying for a job? Select two answers. (2) A B C D E Application form CV Job advert Job description Person specification (Total for question = 2 marks) Q3. Answer the question with a cross in the boxes you think are correct . If you change your mind about an answer, put a line through the box and then mark your new answer with a cross . Which two of the following documents would be used by a business as part of its recruitment process? Select two answers. (2) A B C D E Person plan Job specification Person specification Job description Job plan (Total for question = 2 marks) Q4. Define the term ‘job enrichment’ and give an example ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (Total for question = 2 marks) Q5. Explain one impact on a business with poor communication ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................ .............................................................................................................................................. (Total for question = 3 marks) Q6. Explain one benefit to a business of using external recruitment to employ new staff. 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(Total for question = 3 marks) Q7. The Better Toy Store (TBTS) is a children's toy shop. TBTS has three shops in Singapore. Two of the shops are located in busy shopping malls and the third is located at the Jewel Changi Airport. TBTS has a website for customers looking to buy toys online. TBTS selects toys to sell that are excellent for play, value, design and quality. All TBTS toys are environmentally friendly. Analyse the importance of TBTS motivating its employees. 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(Total for question = 6 marks) Q8. Explain one benefit to a business of having motivated employees. 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(Total for question = 3 marks) Q9. Explain one of the factors in Herzberg's motivational theory. 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(Total for Question = 3 marks) Q10. Backyard Shoez is a retail business located in Nairobi, Kenya. It sells a wide range of shoes, handbags and accessories for ladies only. Backyard Shoez has three shops in Nairobi. The shops are located in a busy shopping centre where there are other shoe shops. (Source adapted from: https://backyardshoez.co.ke/) Backyard Shoez's monthly fixed costs are 100 000 Ks with a variable cost of 3 500 Ks for a pair of shoes, at a selling price of 4 300 Ks. Calculate the break-even point. You are advised to show your working. (2) (Total for question = 2 marks) Q11. In order to advertise the opening of the second art studio, Artify Studio need to look at promotional cost. It costs 459.50 MYR for 1,000 colour leaflets to be printed. The cost of delivery is 17.87 MYR per hour. Calculate the cost to Artify Studio of delivering 1,000 printed leaflets which will take 3 hours. You are advised to show your workings. (2) (Total for question = 2 marks) Q12. Explain the difference between a job description and a person specification ............................................................................................................................................. ............................................................................................................................................. .......................................................................................................................................... ............................................................................................................................................. ............................................................................................................................................ ............................................................................................................................................. .............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (Total for Question = 3 marks) Mark Scheme Q1. Q2. Q3. Q4. Q5.
