The sixer fast food is facing problem due to its low quality service. The management
has to take immediate following steps to cope with and to get in into the competition.
1. Instructions for the manager:
Creating Incentives:
The manager of the sixer fast food can also have an option to create any incentive for
the team. He can create incentive to make them work hard, drive more and sell more.
Making playroom:
There should be an entertaining portion for the kids. Where they can play until the order
being served.
The manager should behave strictly, with the waiters who serve the customers. The
waiters have to use professional techniques to receive and serve the customers.
2. Instructions For the waiters: www.vuzs.info
Receiving the customer:
• The waiter should arrive at the table as soon as possible after it has been seated. If
servers are too busy to deal with table issues, they should at least pass by the table,
indicate that they are busy and will be back in a few minutes to assist them.
• The waiter should use positive eye contact .The customers should feel that the waiter
has acknowledged him and he will be soon received by waiter
Taking order:
• When the waiter comes to the table, he should welcome the customer, chat a little and
then ask if they have any difficulty in the menu card.
• Then take the order with ladies first, then from the men and note it down.
• While taking the order, one should be humble and polite to customer and should note
the order with special note as ‘no salt’ or ‘any ‘allergic condition’ etc.
Serving:
• Children and ladies should be served first. vuzs.info
Cleaning the table:
• The waiter should Ask the customer, if they had finished, remove the mass and then
clean the table.