3. IT Strategy
3.1 Perspective
Vision:
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To become Australia's top supplier of mobile and internet services, offering clients
cutting-edge, dependable, and secure services.
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To make mobile and internet services available throughout New South Wales and
surrounding states.
Mission:
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To deliver the greatest customer experience possible via superior services and
technology, while upholding the strictest privacy and security regulations.

To provide high-quality internet and mobile network services to customers with
efficient customer support.
3.2 Objectives
Objectives:
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Upgrade IT systems to accommodate rising demand.
Enhance communication and problem-solving across teams inside the firm by
implementing a system to collect and securely store consumer information and
feedback.
Use business intelligence tools to analyse and enhance your data.
Ensure database and web application IT security.
Utilize the Bring Your Own Device (BYOD) policy to allay security worries.
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3.3 ICT Strategic Themes and Relevant ICT Capabilities

Strategic themes that define the ICT Strategic plan which outlines the key areas
where ICT in the GlobCon company will focus on planning, communication, delivery,
and security/privacy/risk.
Strategic themes:
1) Supporting the company to be more effective through better use of ICT and good
Infrastructure.
 The company requires a supreme infrastructure in order to satisfy the
components such as Computer hardware platforms, OS platforms, Software
applications, Data management, Networks, and Internet platforms. In order
to maintain this information, the company needs to spend considerable
resources.
 IaaS provides all the infrastructure to support web apps including storage,
web application servers, and networking resources.
2) Making decisions across the organization with the help of Data management.
 Data management ensures that the data for analysis is of high quality so that
the results turn out to be a success and may be helpful for the company’s
future references.
 Having a good Database system will have improved data sharing and data
security where users can share data quickly and more securely across the
organization. By providing quick solutions the data management system can
access more accurate data.
3) Better use of ICT using Mobile Device Management (MDM).
 The GlobCon company needs to be accessible at all times and have flexibility
in how the employees and customers access information and communicate.
 The company will not need to go to the extent to compromise between
network security and employee liberties because of Mobile Device
Management.
 Mobile Device Management provides improved security throughout the
enterprise. Security can be deployed to every single device within the
enterprise.
 Bring your own device (BYOD) allows the employees in the organization to
use their personal devices to access work-related systems for greater
flexibility and accessibility.
4) Improving customer relations using Customer Relationship Management (CRM).
 The business needs to have a positive relationship with the customers and
have a good understanding. Customer Relationship Management is a good
strategy that the company can use to gain more insight into customer needs
in order to develop stronger relationships.
 Customer Relationship Management software can be used to automate sales
processes and collect customer information in a centralized place.
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Required IT skills and ICT capabilities:
Infrastructure
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IT infrastructure roles are highly technical and require a good understanding of the
concepts of a particular area of expertise. The organization can quickly deploy web
apps on IaaS and easily scale infrastructure up and down when demand for the apps
is unpredictable.
Analytical and critical thinking, problem-solving and decision-making, and process
management are some of the skills required in an IT infrastructure.
Data Management
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Data management should focus on data analysis to manage and examine data to
look for patterns and to reach some kind of conclusion. Managing accounts is also
essential for the organization to keep track of passwords, usernames, and accounts.
Data management should also focus on managing database software. Big Data and
Business Intelligence tools to efficiently analyse customer data and feedback.
Mobile Device Management (MDM)
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Mobile Device Management has some features and capabilities like location services
and application management. An effective Mobile Device Management platform
helps keep all devices secure while keeping the workforce flexible and productive.
MDM is capable of generating automated reports on daily updates and very easy to
search and secure documents easily.
Customer Relationship Management (CRM)
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In Customer Relationship Management, the organization should have the proper skill
of communication in order to maintain a good relationship with the customers.
To be successful in this competitive environment, the company has to deliver both
quality products and dynamic experiences for the customer depending on his/her
needs.
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3.4 Roadmap and ICT Initiatives
Year 1 :
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Implement a cloud-based Infrastructure as a Service (IaaS) solution to allow the
company to enable the company to easily install or remove resources when needed.
Invest in high bandwidth internet connections.
Build and update Data centers.
Implement a centralized Data Management System.
Year 2 :
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Implement a strong Data Management System that can handle large amounts of
data and provide tools for different groups in the company to communicate and
solve related problems.
Implement data backup and recovery systems.
Implement Business Intelligence software to analyse data for future improvement.
Year 3 :
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Implement a mobile device management system that can securely manage and
monitor mobile devices used by staff, including laptops and phones.
Establish device registration and security protocols for the mobile devices owned by
the company.
Establish a BYOD policy.
Implement IT Governance frameworks such as COBIT.
Year 4 :
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Implement a Customer Relationship Management (CRM) system that can capture
customer details and feedback and provide tools for different teams in the company
to communicate and solve related problems.
Establish IT policies and procedures.
Establish IT risk management processes.
Year 5 :
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Implement Business Intelligence software to analyse data for future improvement.
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3.5 IT Governance
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Develop policies and procedures for IT Governance to ensure compliance with
industry standards and regulations.

Continuously monitor and assess security risks and take appropriate action to
mitigate them.

Ensure the privacy and security of customer data.
4. Glossary
Term
Analyse
BYOD
COBIT
Dynamic experiences
Employee liberties
IT Governance
Framework
Sales processes
Scale Infrastructure
Supreme Infrastructure
Work-related systems
Definition
Modelling and inspecting data with the goal of discovering
useful information and supporting decisions.
Bring Your Own Device
Control Objectives for Information and Related Technologies
Providing service as to what the customer has a preference for
Right of the employees from too many restrictions.
A type of framework that defines the ways and methods
through which an organization can implement, manage and
monitor IT governance within an organization.
A predetermined, defined sequence of steps taken to turn a
potential lead into a customer.
It is when the size and power of an IT system are scaled to
accommodate changes in storage and workflow demands.
A great organizational structure.
Users and machines perform work using information and
resources to produce products and other resources.
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