Bahir Dar University Bahir Dar Institute of Technology Faculty of mechanical and industrial engineering Msc. in Manufacturing Engineering Productions & Operations Management Strategic Operations Management Of Caterpillar’s Heavy Equipment Service And South West Airlines High Air Craft Utilization By: Biruk Bekele ID : BDU1500258PR 1/24/2023 To:- Dr. Betsha Tizazu (Phd) Date:- 18/04/2015 E.C 1 Part 1 1/24/2023 2 1/24/2023 3 1/24/2023 4 1/24/2023 5 1/24/2023 6 Cont. 1/24/2023 7 1/24/2023 8 1/24/2023 9 1/24/2023 10 Values In Action They make their work environment and the world better through their actions. • Integrity – they believe in the power of honesty • Excellence – they set and achieve ambitious goals • Teamwork – they help each other succeed • Commitment – they embrace their responsibilities • Sustainability – they are committed to building a better world. Innovation has always been their competitive advantage and sustainable innovation is what will drive them forward. 1/24/2023 11 Part 2 - Operations Management In Southwest Airline’s High Aircraft Utilization 1/24/2023 12 1/24/2023 13 1/24/2023 14 1/24/2023 15 1/24/2023 16 1/24/2023 17 1/24/2023 18