SRI SAHITYA MUPPIDI
www.linkedin.com/in/sri-sahitya-muppidi/ Mobile no : (+91)-8790282331
srisahitya.muppidi@gmail.com
PROFESSIONAL SUMMARY: Almost 8 years of meticulous professional experience in Process and Project management
with thorough understanding of procedures, managing service request management team. Seeking assignments in
leading analysis of onboarding, renewals / remediations of KYC profiles, AML, Business Analysis / Projects / UAT Testing
with leading reputed organization within Banking, Financial Institutions.
SKILLS:
Process Improvement skills
Innovative Ideation
Client Communication
Problem Solving Skills
Sorting and data reporting
In-depth Analytical skills
Process Training
Proficient in MS Office
Interaction with the team
AREAS OF EXPERTISE:
Data Analysis, Project management
EDUCATION:
Master of Business Administration in Banking & Finance
Globalnxt University, Malaysia
February 2017
Post graduate Diploma in Banking & Finance
Manipal University, Bangalore
February 2014
Bachelor of Technology in Electrical Engineering Jawaharlal Nehru Technological University, Pulivendla
May 2012
WORK EXPERIENCE:
Employer: ICICI Bank, Deputy Manager II
February 2014 – February 2018
Highlights:
● Proficient in handling day to day activities in co-ordination with internal/external departments for smooth
operations & transaction Monitoring norms as per the regulatory requirement
● Experience in Service request management team to create/handle the tickets on behalf of the clients and assign it
to the concerned department. Tracking the process flow, monitoring and regular follow-ups with the different
teams to make sure the request is finished within the promised timeframe.
● Efficient in managing the tickets by prioritizing them based on the urgency, number of affected users and level of
impact
● Immediate action was taken by addressing the tickets when there was evidence of reoccurrence of issue/pattern of
issues
● Experience in handling both IT Services and Non-IT Services requests.
● Providing Remote Desktop Support by collaborating with concerned team for any issues related to Desktop OS
slowness, desktop applications, VPN Client Configuration, Avaya OneX support.
● Communicate with Live Agent online to get the instant solution for remedy tickets such as SSO password
reset/unlock, DUO Security, VPN, etc.,
● Support Work at Home agents to report issues or raise requests.
● Provide weekly, monthly, quarterly reports of assigned ticket information to management to mitigate the possibility
of issue.
● Designed new workflows with seem-less flow of data with automation
● Determined targeted improvements & created strategies to increase area of focus and validation of improvements
that can enhance team performance
● Interfaced between the business & divisional teams to accomplish projects within the given timelines, which in turn
enabled the decision-makers for better data driven decisions
● Efficiently lead a team of 6 members.
● Played a key role in training new joiners on the new processes
● Bagged with awards:
➢ Best Performer award as a checker in preventing errors in processing
➢ Best Project for the automation of data cleaning to improve system performance
Employer: JP Morgan Chase Services PVT LTD, Team leader
March 2018 – Till date
Highlights:
● Contributed numerous innovative ideas in various forums for the betterment of the KYC onboarding platform and
to streamline process
● Promoted best practices and guidelines as a part of Quality control workshop to decrease defect rate and improve
quality
● Member of Quality Work Group where procedural insights are discussed and provide solutions to wider team
● Identify and escalate any suspicious activity or profile to AML / Business Compliance team for further investigation
● Performed KYC periodic renewals basis risk schedule and processed remediations of client profiles from legacy
systems
● Dexterously involved in analysis of the various cases as second level reviewer based on detection scenarios and
highlighting red flags to file a Report
● Diligently learnt and worked on multiple Country Addendums to satisfy Country Due Diligence requirements
● Collaborated with internal/middle office/front office/Client representative to gather KYC information of the client
● Proper hand off was given to the subsequent team to make sure not to miss out on any immediate/regular
actionable.
● Comprehensive experience in executing testing manually / UAT environments and verification as well as tracking
● Trained teams in safeguarding compliance through bank privacy policies, confidentiality of customer
information and influenced them to implement it while following various processes.
● Developed and executed actionable, measurable business strategies to enhance brand and client experience.
● Executed new strategies for processes and reduction in TAT (Turn Around Time)
● Estimated team efficiency cross-functionally by assessing error percentage, analysis of operation and financial risk,
identifying costs and opportunities
● Excellent in ensuring that applications developed are compliant with functional and user requirements
● Bagged with ‘Client focus’ award for 3 consecutive years and was awarded in spot recognition program for the
initiatives taken within the team
M Sri Sahitya - 8790282331 - Email id: srisahitya.muppidi@gmail.com