.CHAPTER 5 ;;
LISTENING & CRITICAL THINKING
IMPORTANCE OF LISTENING
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Most used communication activity
Helps build & maintain relationships
Helps detect deceit
Essential skill for business success
○ Social media listening
LISTENING
➢ Listening defined
○ Different from hearing
○ Active process
■ Empathetic listening
■ Critical listening
○ Listening for enjoyment
LISTENING PROCESS (2)
➢ Attention
○ Selective attention-sustained focus
○ Automatic attention-instinctive focus
➢ Working memory-S-T memory assigns meaning
➢ Short-term memory-temporary storage
➢ Long-term memory-permanent storage
BARRIERS TO LISTENING - NOISE (1)
➢ Noise
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Physical distractions
Mental distractions
Multitasking
Factual distractions
Semantic distractions
BARRIERS TO LISTENING - PERCEPTION OF OTHERS (1)
➢ Perception of others
○ Status
○ Stereotypes
○ Sights & sounds
BARRIERS TO LISTENING - YOURSELF (1)
➢ Yourself
○ Egocentrism
○ Defensiveness
○ Experiential superiority
○ Personal bias
○ Pseudolistening