MDE-4859B
Passport® V8.03 Network Addendum for
HPS-Dallas for ConocoPhillips®
December 2010
Introduction
Purpose
This document provides network-specific information for Passport® V8.03 systems using the
HPS-Dallas network for ConocoPhillips® sites.
Note: Leave this document at the site for the Manager’s reference.
Intended Users
This document is intended for ASCs who are trained and certified by Gilbarco® to perform
installation and service of the Passport POS System.
Table of Contents
Topic
Page
Introduction
1
PA-DSS Compliance Notice – Network Data Retention
2
New Features in Passport V8.03 Systems
2
Forecourt Installation
3
Site Configuration Programming
3
Network Reports
16
Hourly Sales Reports
47
Cashier Workstation Network Functions
51
Frequently Asked Questions
53
Appendix A: Network Events Messages
55
Related Documents
Document
Number
Title
GOLD Library
MDE-3816
Passport Hardware Start-up and Service Manual
• Passport
• Service Manual
MDE-4743
Passport PA-DSS Implementation Guide
MDE-4808
Dial Strings for Passport Systems Using MultiTech Modems
Passport
MDE-4830
Passport V8.02+ POS System Reference Manual
Passport
MDE-4835
What’s New in Passport Version 8.02+
Passport
MDE-4866
Passport Firewall Router Start up and Service Manual
Passport
MDE-4893
Passport Software Upgrade manual for V6 and Later to
V8.02.XX.03F (or Later) or V8.03.XX.01B (or Later)
Passport
MDE-4894
Passport Software Installation manual for V8.02.XX.03F or Later
or V8.03.XX.01B or Later on PX51 and PX52 Hardware Platforms
Passport
Passport
®
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 1
PA-DSS Compliance Notice – Network Data Retention
Help Desk
To contact the Gilbarco Veeder-Root® Help Desk, call 1-800-800-7498.
To contact the ConocoPhillips Help Desk, call 1-800-I AM DOWN (1-800-426-3696).
Abbreviations and Acronyms
Term
Description
ASC
Authorized Service Contractor
CRIND®
Card Reader IN Dispenser
CVN
Card Verification Number
CWS
Cashier Workstation
HPS
Heartland Payment Systems
IP
Internet Protocol
MWS
Manager Workstation
NACS
National Association of Convenience Stores
NIC
Network Interface Card
PDL
Parameter Download
POS
Point Of Sale
UDP
User Datagram Protocol
VSAT
Very Small Aperture Terminal
PA-DSS Compliance Notice – Network Data Retention
The Passport system’s network database saves transaction details for 33 days. This network
setting is not editable. Besides meeting PA-DSS compliance requirements, it also allows
retailers to use the Backup Journals/Reports utility to save one full month of Passport system
data on a single CD. For additional information on saving journals and reports to CD, refer to
MDE-4830 Passport V8.02+ POS System Reference Manual.
New Features in Passport V8.03 Systems
The following is a list of new features in Passport V8.03 systems. Review each of these points
carefully; they will affect the way you operate your site.
• For PA-DSS compliance, the Passport system architecture has changed in many ways
beginning with Version 8.02. Simultaneously, several new features were introduced in the
Passport system. For information on both PA-DSS compliance and added Passport system
features, refer to MDE-4835 What’s New in Passport Version 8.02+.
• Two new reports are available on Passport V8.03 (or later) systems, the Hourly Sales
Interval Report and Hourly Fuel Sales by Grade Report. These reports provide sales
information by time interval - quarter-hour, half-hour, or hour for a calendar day. For more
information, refer to “Hourly Sales Reports” on page 47.
Page 2
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Forecourt Installation
IMPORTANT INFORMATION
If this site is currently operating with an existing ConocoPhillips Dealer Number, ensure
that all transactions pending in fallback are sent to the network successfully before
beginning the upgrade procedures. Transactions left pending in fallback at the time of
upgrade may cause communication issues with the ADS-Dallas network.
The indicators for the pending fallback transactions are:
• Passport system’s POS Network Status button is red with N/W High.
• Passport system’s Network Functions screen displays that the network is offline.
• Fallback Details Report prints the Store Close or Day Close Report for the G-SITE®
or Passport systems.
IMPORTANT INFORMATION
Before upgrading the Passport system, print and review the Batch Summary Report. If
any batch shows a “Not Received” status, the batch must be processed. Failure to
process unreceived batches may result in loss of revenue. Call the ConocoPhillips
Help Desk at 1-800-IAM-DOWN (1-800-426-3696) for instructions to manually process
a batch.
Forecourt Installation
For assistance in configuring the fuel grades for the site, refer to the “Network Configuration
Report” on page 19.
After configuring fuel products or grades, exercise care in assigning network codes to fuel
products or grades. Assigning an incorrect product code to a fuel product or grade may cause
the HPS-Dallas ConocoPhillips network to decline transactions, especially for those tendered
with a Fleet Card, as Fleet Cards often apply fuel restrictions to the transaction.
Site Configuration Programming
IMPORTANT INFORMATION
The Enhanced Dispenser Hub must be installed and running before programming in
MWS > Set Up > Network.
To access the Global Information Editor and for entering site information and network
parameters, proceed as follows:
1 From the Manager Workstation (MWS) main menu, select Setup > Network > COP > Global
Info Editor. The Global Network Parameters screen appears.
2 Enter the information on each tab, as specified in the following sections.
3 After you have entered all the information, select Save.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 3
Site Configuration Programming
Site Configuration Tab
Figure 1: Site Configuration Tab
Fields on the Site Configuration Tab
Page 4
Field
Description
Disable Manual Entry
If set to “Yes”, this field allows the site to override the manual entry
value received from the Parameter Download (PDL).
Debit Prompting
This field allows the CRIND device to prompt the customer “Is this
a debit card?” for Credit/Debit dual use cards.
Debit Cashback Minimum
Minimum fee dollar amount charged for cash back on debit
Debit Cashback Maximum
Maximum fee dollar amount charged for cash back on debit
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
Connection Tab
Programming of the Connection tab varies depending on the Terminal Connection Type
selected in the Dealer tab. The Connection tab consists of the following two tabs:
• Page 1 - The Page 1 tab contains information used mainly for sites that select 06 - UDP
(FortiGate®/Satellite) as the Terminal Connection Type on the Dealer tab.
• Page 2 - The Page 2 tab contains information used mainly for sites that select 02 - Dial as
the Terminal Connection Type on the Dealer tab.
Before you can enter the IP parameters in the Connection tab, you must obtain the IP addresses
from the HPS-Dallas ConocoPhillips Help Desk at 1-800-767-5258.
Figure 2: Connection - Page 1 Tab for UDP Connections (FortiGate/Satellite)
Enter the Primary, Secondary, and Download IP addresses and IP ports provided by the
HPS-Dallas Help Desk in the Page 1 tab (see Figure 2). If the HPS-Dallas Help Desk does not
provide specific Download address and port, enter the Primary IP Address and IP Port in the
Download fields.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 5
Site Configuration Programming
Fields on the Connection - Page 1 Tab (for UDP FortiGate/Satellite
Connections)
Field
Description
Download IP Address
IP address used by the network for PDLs
Download IP Port
IP port used for network PDLs
Primary IP Address
IP address used to communicate financial transaction messages between the
Passport system and HPS-Dallas ConocoPhillips network
Primary IP Port
IP port used to communicate financial transaction messages between the Passport
system and HPS-Dallas ConocoPhillips network
Secondary IP Address Alternate IP address used to communicate financial transaction messages between
the Passport system and HPS-Dallas ConocoPhillips network
Secondary IP Port
Alternate IP port used to communicate financial transaction messages between the
Passport system and HPS-Dallas ConocoPhillips network
Figure 3: Connection - Page 2 Tab for Dial Connections
1
18009501696
18008827139
18009501696
Fields on the Connection - Page 2 Tab (for Dial Connections)
Note: Sites that are using Datawire for 02 - Dial Connection Type must obtain information
from HPS-Dallas ConocoPhillips network or Datawire for programming the fields on
the Connection Page 2 tab.
Page 6
Field
Description
COM Port
This field accepts the communication port to which the modem or Datawire is connected
on the Enhanced Dispenser Hub. The default value is 0. The COM Port value must be
set to 1.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
Field
Description
Baud Rate
This field accepts the Dial baud rate used by the modem. Valid rates are 300, 1200,
2400, 4800, 9600, 14400, 19200, 38400, 56000, 57600, 115200, 128000, 256000.
The default rate is 1200.
Access Code
This field accepts the numbers that must be dialed in order to reach an outside phone
line for the modem (that is, if you must dial a “9” to reach an outside line).
Download Phone
Number
This field accepts the main phone number used to dial the HPS-Dallas ConocoPhillips
network for initial PDL processing (maximum 20 digits). The Download Phone Number
may be the same as the Primary Phone Number.
Init String
This field accepts the 40-character modem initialization string sent to the modem each
time a link is established. The default value for the MultiTech modem (PA02960009) is
AT&F0V0E0&K0&Q6%CX4S37=5&Z0. For more information on other modems, refer to
MDE-4808 Dial Strings for Passport Systems Using MultiTech Modems.
Primary Phone Number
This field accepts the main phone number used to dial the HPS-Dallas ConocoPhillips
network for transaction processing (maximum 20 digits).
Secondary Phone
Number
This field accepts the alternate phone number used to dial the HPS-Dallas
ConocoPhillips network for transaction processing, if the Primary Phone Number is busy
or not responding (maximum 20 digits).
Dial Header
This field accepts the dial command to the modem, including tone generation. The
default value is ATDT.
Dial Trailer
This field accepts the five-character string added to the end of the dial string. This field
defaults to blank. Enter # if the site’s modem requires it.
Complete the “Download Phone Number”, “Primary Phone Number”, and “Secondary Phone
Number” fields. Refer to the following table for phone numbers.
Download
Primary
Secondary
Alternate
950-1696
(use Alternate if this number does
not work)
950-1696
(use Alternate if this number does
not work)
1-800-882-7139
1-800-221-2455
1-800-454-6103
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 7
Site Configuration Programming
Dealer Tab
Figure 4: Dealer Tab
Fields on the Dealer Tab
Page 8
Field
Description
Dealer Number
This field accepts a 11-digit number that will be used by the
HPS-Dallas ConocoPhillips network to identify the site.
Notes: 1) Enter the dealer number before receiving the initial PDL.
2) Change the Dealer Number only after Store Close.
Terminal ID
This field accepts the two-digit terminal identification number
assigned to the store by HPS-Dallas ConocoPhillips network.
Notes: 1) This field is editable.
2) Complete this field before requesting the initial PDL.
3) Terminal ID for Dial sites is 01.
4) Terminal ID for UDP (FortiGate/Satellite) sites is 21.
Terminal Connection Type
The field accepts the Connection type used by the site. The
options include the following:
• None
• 02 - Dial
• 06 - UDP (FortiGate/Satellite)
Company ID
This field displays a three-digit number assigned by HPS-Dallas
ConocoPhillips network to the company handling transactions for
the site. The value of this field is 045 and is not editable.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
Site Information Tab
Although the HPS-Dallas ConocoPhillips PDL includes the Site Information, the fields are
editable by the user. If the user corrects and saves the information on the Site Information tab,
the user must notify the HPS-Dallas ConocoPhillips Help Desk to avoid reverting to invalid
data in a subsequent PDL.
Figure 5: Site Information Tab
Fields on the Site Information Tab
Field
Description
Name
Site name, up to 30 characters
Address
Site street address, up to 30 characters
City
City, up to 20 characters
State
State, up to two characters
ZIP
ZIP code, 5 digits
The HPS-Dallas ConocoPhillips network PDL contains the Site Name, Address, City, State,
and ZIP. The values in the Site Information tab appear on all the receipts for network
transactions. The fields on this screen are editable.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 9
Site Configuration Programming
Magnum PDL Table Versions Tab
Figure 6: Magnum PDL Table Versions Tab
Each of the fields are read only, and reflects the version of the table included in the Magnum
PDL downloaded to the site.
Page 10
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
Call for Auth #s
From MWS > Set Up > Network > COP select Call for Auth #s to configure Call for
Authorization telephone numbers to be used in Call for Auth transactions. Each card type from
the PDL that requires Call for Auth appears on the Call for Auth Phone #s screen, along with a
field for programming the telephone number the cashier must dial. The following table lists
the default phone number for each card type.
Card Type
Default Phone Number
American Express®
800-528-2121
Discover®/Novus®
800-347-1111
MasterCard®
800-622-3858
Phillips 66, Conoco, 76 Commercial
800-323-2952
Phillips 66, Conoco, 76 Fleet
800-767-1917
Phillips 66, Conoco, 76 MasterCard
800-622-3858
Phillips 66, Conoco, 76 Personal
800-323-2952
VISA
800-622-3858
®
Voyager® Universal Fleet
800-987-6589
Wright Express® (WEX) Universal Fleet
800-842-0071
PDL Download
From MWS > Set Up > Network > COP select PDL download to request a PDL from the
network. The message, “Do you want to continue with Parameter Download?” appears in the
PDL Download screen. Select Yes to initiate a PDL request and to display the status of the
request. Select No to return the user to the COP network screen.
A success status indicates that the Passport system has successfully sent the PDL request
message. To view the final status of the PDL, navigate to the Network Journal or Network
POS Events Report.
Email Request
From MWS > Set Up > Network > COP select Email Request to request E-mail from the
network. The message, “Do you want to continue with Email Request?” appears.
• Select Yes to initiate an e-mail request and to display the status of the request.
• Select No to return to the COP network screen.
Watch Dog Reboot Warning
To avoid a conflict between Watch Dog Reboot and the nightly 2:00 A.M. Site Oversight
message, program the Watch Dog to occur at 2:30 A.M.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 11
Site Configuration Programming
Setting Up Back Office
To set up Back Office, proceed as follows:
IMPORTANT INFORMATION
All WAN and Back Office PC IP Addresses are unique for each site. Before you begin
the procedure, you must read and understand the following steps for each site. Do not
program IP Addresses from another site. Contact the owner/manager 48 hours before
the upgrade to allow site management time to notify the Back Office vendor of
impending Passport upgrade to version 8.03.
1 Obtain the IP Address for the Back Office PC.
You must obtain the FortiGate DMZ Port IP Address from the ConocoPhillips Help Desk
(1-800-426-3696) to derive the IP Address for the Back Office PC. When you call the
ConocoPhillips Help Desk, provide the following information:
• Passport RV042 Firewall Router WAN IP Address
• Site Dealer Number
Based on this information, the ConocoPhillips Help Desk will provide you the FortiGate DMZ
Port IP Address. You can obtain the Back Office IP Address by adding 1 to the value of the
fourth octet of the FortiGate DMZ Port IP Address.
The following IP Address settings are used as samples in these instructions. These values are
samples only; DO NOT use them for configuring a live site.
• Passport RV042 Firewall Router WAN IP Address: 10.80.138.11
• FortiGate DMZ Port IP Address: 172.20.164.129
• BOS IP Address (add one to the FortiGate DMZ Port IP Address 172.20.164.129
+ 0.0.0.1): 172.20.164.130
2 If the DMZ port on the Passport router is not used for any device (for example, Loyalty PC),
then disable the DMZ port on the Passport router in Port Settings.
3 Plug the Back Office PC into the FortiGate DMZ port using a standard CAT-5 Cable (not a
crossover cable).
4 Configure the NIC for the Back Office PC. The Back Office PC has either a single Network
Interface Card (NIC) or dual NICs.
• If the Back Office PC has a single NIC (not connected to the Internet), you must use the
FortiGate DMZ WAN IP Address as the Back Office PC Default Gateway when
configuring Network Connections for the Back Office PC.
• If the Back Office PC has a dual NIC configuration, leave the Default Gateway blank for
the NIC dedicated to the Passport system and add a route (using a Command Prompt).
5 From the Desktop of the Back Office PC, to access Network Connections click Start > Run
and type ncpa.cpl.
6 Select the correct NIC (for example, Local Area Connection).
Page 12
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
7
Right-click and select Properties.
8 From the General tab under “This connection uses following items”, scroll the menu and select
Internet Protocol (TCP/IP).
9 Click Properties.
10 From General tab under Internet Protocol (TCP/IP) Properties, select the Use the following IP
Address option and type the values for “IP address”, “Subnet mask”, and “Default gateway”
fields (see Figure 7).
Figure 7: Single and Dual NIC - Sample Only
Single NIC
Dual NIC
11 For dual NIC, you must add a route for “Passport” traffic using the first 3 octets of the RV042
Firewall Router WAN IP Address and the FortiGate DMZ Port IP Address. Click Start > Run
and type CMD. From the Command Prompt, type the following command:
Note: Use unique IP Addresses to the site in the route command. The following command is a
sample only.
Route add 10.80.138.0 mask 255.255.255.0 172.20.164.129 –p
The first three octets of the command (10.80.138) is the WAN IP Address of RV042 and it
ends in .0 for the fourth octet.
172.20.164.129 of the command is the exact IP Address for FortiGate DMZ Port. After
completing this command, reboot the Back Office PC.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 13
Site Configuration Programming
12 For Back Office systems that require a Passport system to manage pushing sales data
files to and pulling price book files from the Back Office PC only!
You must replace the new Back Office IP Address in the Pull and Push paths on the MWS >
Set Up > Back Office > Back Office Interface > XMLGateway Polling Options
(see Figure 8).
Figure 8: XMLGateway Polling Options
The path directory must include the specific IP Address of the Back Office (for example,
172.20.164.130). Ensure that you do not change the remaining values for paths.
13 For Back Office systems that manage pushing price book files to and pulling sales data
files from the Passport system only!
• Ensure that the following RV042 Firewall Router Access Rule settings are correctly
configured for the Back Office software to communicate with the Passport Server:
a Enable the BOSShare rule if the Back office uses File Share.
b Set the Source IP Address to the Back office IP Address (for example, 172.20.164.130).
c Change Source interface from DMZ to WAN.
d Click Save Settings.
~OR~
a Enable the BOSFTP rule if the Back office uses FTP through the WAN port to
communicate with the Passport Server.
b Set the Source IP Address to the Back office IP Address (for example, 172.20.164.130).
c Change Source interface from DMZ to WAN.
d Click Save Settings.
Page 14
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Site Configuration Programming
• Also, change the drive mapping for all drives mapped to the Passport Server from
10.5.60.1 (V8.02) or 10.5.48.2 (earlier than V8.02) to the Passport Router WAN IP
(for example, 10.80.138.11). When the Back Office PC prompts for User Name and
Password, enter passport as the User Name and pmcs382000 as the Password.
Note: Call the Back Office vendor for instructions to change the mapped drives, as they
may prefer to connect to the Back Office PC to make these changes.
Figure 9 shows a general schematic of all the non-crossover CAT-5 Cable connections that
must be considered between the FortiGate device, Hughes® Satellite box, Back Office PC, and
Linksys® Passport Router.
Figure 9: Schematic Connections
Linksys Passport Router
Back Office System
FortiGate
Network Box
OR
Note: You will find either of
the FortiGate boxes
installed but NOT
both.
Hughes Satellite Box
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 15
Network Reports
Network Reports
Network Reports provide data on transactions that are transmitted to the HPS-Dallas
ConocoPhillips network. Some Network Reports provide information on the status of
transactions while others list total amounts for transmitted transactions. Each report prints with
a heading that includes the name of the report and date and time the report was printed.
The following Network Reports are available:
• Batch Detail Report
• Batch Summary Report*
• Card Conflict Report
• Day Summary Report
• Electronic Mail Report
• Fallback Detail Report*
• Gift Card Detail Report
• Network Configuration Report
• Network POS Events Report
This report must be printed on each Store Close or Batch Close and read closely.
*
Report Name
Current*
Secure Reports
Batch Detail Report
Shift Close Reports Store Close Reports
Y
-
-
-
Batch Summary Report
-
Y
-
-
Card Conflict Report
-
-
-
Y
Day Summary Report
-
Y
-
-
Electronic Mail Report
Y
-
-
-
Fallback Detail Report
-
-
Y
Y
Gift Card Detail Report
-
-
-
Y
Network Configuration Report
-
-
Y
-
Network POS Events Report
-
Y
-
Y
*The Current column identifies those network reports that are available for the current open period.
IMPORTANT INFORMATION
Secure reports may contain secure data, such as card account data. These reports are
password-protected and available to print on demand only. For more information on
secure reports, refer to MDE-4743 Passport PA-DSS Implementation Guide.
Page 16
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Network Reports
Batch Detail Report
The Batch Detail Minor Report is available at Shift Close and contains all details required to
reconstruct a transaction for the Shift.
Figure 10: Batch Detail Report
Batch Detail Report
Dealer #: 66020003
Terminal Id: 21
Report created: 5/12/2010 12:04:57PM
Software: 01
EPOS Type: 02
Batch #: 001
Opening: 5/11/2010 at 7:45PM
Batch Status: Pending
Closing: 5/12/2010 at 12:04PM
Seq#
1
2
4
5
6
7
8
9
Card Type
DS
VS
AX
AX
AX
AX
DB
DB
Tran.Type
S
s
SDF
SDR
SD
SDR
S
SR
Auth Code
XCW3LU
A0K435
FALLBK
MNK3E0
WA348C
T41329
Amount
$17.00
$17.00
$20.00
$20.00
$20.00
$20.00
$20.00
$19.29
Category
CREDIT
CREDIT REFUND
DEBIT
DEBIT REFUND
Count
004
002
001
001
Total
$74.00
$-40.00
$20.00
$-19.29
Card Name
AMEX
DEBIT
DISCOVER
VISA
Count
004
002
001
001
Total
$0.00
$0.71
$17.00
$17.00
Date
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
Batch Summary Report
The Batch Summary Report prints at Store Close to provide totals for the current batch.
Figure 11: Batch Summary Report
Batch Detail Report
Dealer #: 66020003
Terminal Id: 21
Report created: 5/12/2010 12:04:57PM
Software: 01
EPOS Type: 02
Day Seq #: 001
Batch #: 001
Opening: 5/11/2010 at 7:45PM
Description
Terminal Transaction Count
Terminal Total Sales
Terminal Total Returns
Host Transaction Count
Host total Sales
Host Total Returns
Closing: 5/12/2010 at 12:04PM
Count
008
005
003
008
$94.00
$-59.29
$94.00
$-59.29
Settlement Excluding Fees
Card Name
AMEX
DEBIT
DISCOVER
VISA
Amount
$34.71
Count
004
002
001
001
Total
$0.00
$0.71
$17.00
$17.00
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 17
Network Reports
Warning Messages
When the fallback file is more than 50% full, a message similar to the following appears at the
end of the Batch Summary Report:
“WARNING: There are 240 transactions in fallback which is 60% full.
Please Call Help Desk for Assistance”
When the message “FINAL OUT-OF-BALANCE” appears, call the HPS-Dallas
ConocoPhillips Help Desk for procedures to process the batch manually.
Card Conflict Report
Conflicts can occur when a card configured for acceptance in Auxiliary Network Card
Configuration processes through the HPS-Dallas ConocoPhillips network, or a card
configured for acceptance by the HPS-Dallas ConocoPhillips network processes through the
Auxiliary Network. This report provides information on transactions affected by card
conflicts. The Passport system provides a secure version of the report, which prints the
unmasked account number information, and a non-secure version, which prints the account
number information masked except for the last four digits.
Figure 12: Card Conflict Report
Card Conflict Report - Network Shift from 3/29/2010 5:08:22AM to 3/29/2010 5:52:52AM
Issuer Name
Processing Network
Issuer Name
Configured Network
Conflict Instances
(Current Period)
NO DATA TO REPORT
Fallback Detail Report
Figure 13: Fallback Detail Report (Secure)
Dealer #: 66020003
Report created: 5/12/2010 12:15:40PM
Terminal Id: 21
CONFIDENTIAL AND SENSITIVE INFORMATION CONTAINED IN THIS REPORT. THIS DOCUMENT MUST BE SECURED AT
ALL TIMES.
REPORT MUST BE DESTROYED IN A SECURE MANNER SUCH AS SHREDDING WHEN NO LONGER NEEDED.
This report can contain information on fallback transactions and out of balance batches.
Batch #: 001
Seq#
1
2
4
5
6
7
8
9
Page 18
Batch Status: Pending
Card Type
DS
VS
AX
AX
AX
AX
DB
DB
Account Number
Exp.Date
98PGM687Q7S81111
46/DP
86JQ49P9S9PP5556
54/99
H8HB8DJMS9P1004
M3/MH
DMHB8DMJS9P1004
87/MH
8D8V8DDHMDP1004
65/6Q
7P8VD9RMDP1004
58/6Q
G1GG47J5WDHHL9T0128 M3/MH
545M47D8PGHHWMR0128 66/6Q
Tran.Type
S
S
SDf
SDR
SD
SDR
S
SD
Tran.Date
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
05/11/10
Invoice#
194531
202412
204709
204745
205123
205152
214709
215133
Amount
$17.00
$17.00
$20.00
$20.00
$20.00
$20.00
$20.00
$19.29
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Network Reports
Electronic Mail Report
The Electronic Mail Report records all electronic mail messages received from the
HPS-Dallas ConocoPhillips network during the Day period.
Figure 14: Electronic Mail Report
Electronic Mail Report
Dealer Number: 99999999999
Network Day# 1
03/29/2010
Terminal ID: 1
From: 3/29/10 05:08 to:03/29/10 05:52
DEALER# 05:52:58
999999999
*100329*02\1000\0004711\\
Network Configuration Report
The Network Configuration Report provides the settings and dealer information received from
HPS-Dallas ConocoPhillips network by a PDL. Figure 15 on page 20 is a sample of the
information recorded for the Current PDL.
Note: Blank fields represent settings that do not apply to the particular card type.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 19
Network Reports
Figure 15: Network Configuration Report
Page 20
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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Network Reports
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MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Hourly Sales Reports
Network POS Events
The Network POS Events Report provides a list of system event responses to significant POS
processing events. This report documents the following events:
• Network Response Errors
• Hot Catch-up Start and End
• PDL Messages (Received, and so on)
• Out of Balance Batches
• Batch Removal
• Fallback File Full Conditions
Figure 16: Network POS Events Report
Hourly Sales Reports
The Passport system contains two new reports to provide daily sales totals by a
user-selectable time interval of quarter-hour, half-hour, or hourly. The reports provide
information for a calendar day (midnight to midnight). If no data apply to a particular time
interval, the data appears as zeroes.
The Hourly Sales Interval Report contains sales totals categorized by Card/Cash, inside
fuel/non-fuel/combined fuel and non-fuel, outside fuel/non-fuel/combined fuel and non-fuel,
and site-wide summary totals. In addition, the report provides void and refund counts, average
count, and average dollar amount totals by time interval. Figure 17 on page 48 is a sample of
the Hourly Sales Interval Report.
Note: Rows that are defined in the sample by
indicate a break in the report for easy
use. The actual report provides a full calendar day of time intervals.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 47
Hourly Sales Reports
Figure 17: Hourly Sales Interval Report
Hourly Sales Interval Report
Merchant
7300 W. Friendly Ave.
Greensboro, NC
Store 001
OPERATOR NAME: Area Manager
OPERATOR ID: 91
SOFTWARE VERSION: X.00.XX.XX HPS
REPORT PRINTED July 4. 2009 8:18 AM
Hourly Sales Report
This report is for statistical information only and must not be used for accounting purposes.
Inside Non-Fuel Sales Only
Time
Card Cnt.
Card $
Cash Cnt.
Cash $
Total Cnt. Total $
Avg $
Voids Refunds
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
5
7
8
10
12.00
15.00
20.00
25.00
3
9
10
12
9.00
25.00
28.00
34.00
8
16
88
22
21.00
40.00
48.00
59.00
2.63
2.50
2.67
2.68
0
2
0
0
1
0
0
0
Totals
30
72.00
34
96.00
20
168.00
2.62
2
1
Inside Fuel Sales only
Time
Card Cnt.
Card $
Cash Cnt.
Cash $
Total Cnt. Total $
Avg $
Voids Refunds
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
2
3
4
5
30.00
45.00
60.00
75.00
2
3
4
5
10.00
21.00
50.00
60.00
4
6
8
10
40.00
66.00
110.00
135.00
10.00
11.00
13.75
13.50
0
0
0
0
0
0
0
0
Totals
14
210.00
14
141.00
28
351.00
12.06
0
0
Inside Combination Non-Fuel/Fuel Sales
Time
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
Totals
Card Cnt.
5
10
12
10
37
Non-fuel$
12.00
15.00
20.00
25.00
72.00
Fuel $ Cash Cnt. Non-fuel $ Fuel $ Total Cnt. Total $ Avg $ VoidsRefunds
30.00
45.00
60.00
75.00
210.00
3
9
14
12
0
9.00
25.00
28.00
34.00
96.00
10.00
21.00
50.00
60.00
141.00
8
19
26
22
75
61.00
106.00
158.00
194.00
519.00
7.63
5.58
6.08
8.82
0.00
0
0
0
0
0
0
0
0
0
0
Outside Non-Fuel Sales Only
Time
Card Cnt.
Card $
Cash Cnt.
Cash $
Total Cnt. Total $
Avg $
Voids Refunds
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
0
0
0
0
0.00
0.00
0.00
0.00
0
0
0
0
0.00
0.00
0.00
0.00
0
0
0
0
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0
0
0
0
0
0
0
0
Totals
0
0.00
0
0.00
0
0.00
0.00
0
0
Page 48
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Hourly Sales Reports
Outside Fuel Sales Only
Time
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
Card Cnt.
10
15
25
35
Card $
200.00
450.00
500.00
700.00
Cash Cnt.
0
0
0
0
Cash $
0.00
0.00
0.00
0.00
Total Cnt. Total $
10
200.00
15
450.00
25
500.00
35
700.00
Totals
85
1850.00
0
0.00
85
Avg $ Voids Refunds
20.00 0
0
30.00 0
0
20.00 0
0
20.00 0
0
1850.00 22.50
0
0
Outside Combination Non-Fuel/Fuel Sales
Time
Card Cnt. Non-fuel$
Fuel $
Cash Cnt. Non-fuel $ Fuel $
Total Cnt. Total $ Avg $ Void Refunds
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
0
0
0
0
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0
0
0
0
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0
0
0
0
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0
0
0
0
0
0
0
0
Totals
0
0.00
0.00
0
0.00
0.00
0
0.00
0.00
0
0
Inside/Outside All Sales Types Totals (By Hour)
Time
12:00-12:29 AM
1:30-1:59 AM
2:00-2:29 AM
2:30-2:59 AM
Card Cnt.
0
0
0
0
Card $
0.00
0.00
0.00
0.00
Cash Cnt.
0
0
0
0
Cash $
0.00
0.00
0.00
0.00
Total Cnt. Total $
0
0.00
0
0.00
0
0.00
0
0.00
Avg $
0.00
0.00
0.00
0.00
Voids
0
0
0
0
Refunds
0
0
0
0
Totals
0
0.00
0
0.00
0
0.00
0
0
0.00
The Hourly Fuel Sales by Grade Report contains fuel sales totals categorized by Grade,
Card/Cash, inside fuel, outside fuel, and site-wide summary totals. In addition, the report
provides fuel sale void and refund counts, average count, and average dollar amount totals by
Grade within each time interval. Figure 18 on page 50 is a sample of the Hourly Fuel Sales by
Grade Report.
Note: Rows that are defined in the sample by
indicate a break in the report for easy
use. The actual report provides a full calendar day of time intervals.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 49
Hourly Sales Reports
Figure 18: Hourly Fuel Sales by Grade Report
Hourly Fuel Sales by Grade Report
Merchant
7300 W. Friendly Ave.
Greensboro, NC
Store 001
OPERATOR NAME: Area Manager
OPERATOR ID: 91
SOFTWARE VERSION: X.00.XX.XX HPS
REPORT PRINTED July 4. 2009 8:18 AM
Hourly Sales Report
This report is for statistical information only and must not be used for accounting purposes.
Inside Fuel Sales by Grade
Time
12:00-12:29 AM
12:30-12:59 AM
1:00-1:29 AM
1:30-1:59 AM
Totals
Grade
REG
PRM
REG
PRM
REG
PRM
REG
PRM
Card Cnt.
0
0
0
0
0
0
0
0
Card $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Cash Cnt.
0
0
0
0
0
0
0
0
Cash $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Total Cnt.
0
0
0
0
0
0
0
0
Total $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Avg $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Voids Refunds
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.00
0
0.00
0
0.00
0.00
0
Card Cnt.
0
0
0
0
0
0
0
0
Card $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Cash Cnt.
0
0
0
0
0
0
0
0
Cash $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Total Cnt.
0
0
0
0
0
0
0
0
Total $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Avg $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Voids Refunds
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.00
0
0.00
0
0.00
0.00
0
0
Outside Fuel Sales By Grade
Time
12:00-12:29 AM
12:30-12:59 AM
1:00-1:29 AM
1:30-1:59 AM
Grade
REG
PRM
REG
PRM
REG
PRM
REG
PRM
Totals
0
Combined Inside and Outside Fuel Sales By Grade
Time
12:00-12:29 AM
12:30-12:59 AM
1:00-1:29 AM
1:30-1:59 AM
Totals
Grade
REG
PRM
REG
PRM
REG
PRM
REG
PRM
Card Cnt.
0
0
0
0
0
0
0
0
Card $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Cash Cnt.
0
0
0
0
0
0
0
0
Cash $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Total Cnt.
0
0
0
0
0
0
0
0
Total $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Avg $
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Voids Refunds
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.00
0
0.00
0
0.00
0.00
0
Card $
0.00
0.00
Cash Cnt.
0
0
Cash $
0.00
0.00
Total Cnt.
0
0
Total $
0.00
0.00
Avg $ Voids Refunds
0.00 0
0
0.00 0
0
Grand Totals For All Sales By Grade
Grade
Card Cnt.
REG
0
PRM
0
Page 50
0
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Cashier Workstation Network Functions
Cashier Workstation Network Functions
The Network Functions screen contains the Network Status window and Network Functions
buttons. On this screen, you may view the Network Status and access the following tools:
• Batch Close
• Credit Pre-Auth
• Cash Card Balance Request
• E-Mail
Accessing Network Functions
You can access the Network Functions screen in one of the following ways:
• Select the Network Status Indicator when it appears on the message bar (for more
information, refer to “Checking the Network Status”).
• On the main Cashier Workstation (CWS) screen, select More > Network Functions.
Figure 19: CWS Network Functions Screen
Checking the Network Status
The Network Status tool allows you to view a record of network events, such as PDLs
received and communication errors that occurred. The Passport system assigns each network
event a severity rating (low, medium, or high). For a list of network events and messages, refer
to “Appendix A: Network Events Messages” on page 55.
When a new event has occurred and added to the list, an indicator box appears on the message
bar. The color of the box indicates the severity rating of the event that occurred.
• Green: Low rating
• Yellow: Medium rating
• Red: High rating
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 51
Cashier Workstation Network Functions
If multiple events occurred, the message bar will show a box with the color of the
highest-rated event.
Figure 20: Checking the Network Status
Performing a Batch Close
A Network Batch Close may occur automatically after a certain number of transactions. You
may also perform a Batch Close at any time outside a sales transaction by selecting Batch
Close. You can perform a Batch Close whenever you are not in a sales transaction.
On the Network Functions screen, select Batch Close. The message, “Processing Batch Close.
Please Wait.” appears on the message bar.
The Batch Close Report is available through MWS. The Batch Close Report prints at Shift
Close as part of the Shift Report if the user has selected it as part of the Shift Close list of
reports in Period Maintenance.
Checking Cash Card Balance
To find out how much money is available on a Cash Card, proceed as follows.
1 On the Network Functions screen, select Balance Request.
2 Swipe the Cash Card.
The balance appears and the Passport system prints a customer receipt with the balance
amount.
Page 52
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Frequently Asked Questions
Pre-authorizing Credit Cards
You can pre-authorize Credit Cards to verify if the network accepts the card.
1 On the Network Functions screen, select Credit Pre-Auth.
2 Enter Pre-Auth Amount. This amount must be a whole dollar amount entered in dollars and
cents (that is, to pre-authorize the card for $5.00, enter “500”).
3 Swipe the card in the card reader and wait for authorization, or allow the customer to swipe the
card.
Note: If the card reader cannot read the magnetic stripe on the card, you must enter the Credit
Card information manually.
A message appears on the CWS stating whether the network approves or declines the card.
Receiving E-mail from CWS
The Passport system notifies you when it receives an electronic message from the network.
The Passport system saves all e-mails for 60 days.
Note: You can only receive an e-mail.
1 On the Network Functions screen, select E-mail. The prompt, “Retrieve all of today’s mail?”
appears.
2 Select Yes to retrieve all of current day’s mail. Select No to retrieve only the unread mail. The
mail prints on the receipt printer.
Frequently Asked Questions
Q: I think Passport system is not connected to the HPS-Dallas ConocoPhillips network. What
must I do?
A: Check the Network Status screen. If you use a dial connection and the Network Status
screen displays Network Offline, check the phone numbers displayed in MWS > Setup >
Network > HPS > Global Info Editor > Connection > Page 2 tab. If the phone numbers
are not correct, call the HPS-Dallas ConocoPhillips Help Desk for assistance.
Q: Sometimes when the customer gets the Please See Cashier message at the CRIND, the
POS Forecourt displays Invalid CVN Code. What is CVN?
A: CVN is Card Verification Number, a series of three or four digits that appear on the face or
back of a magnetic stripe card that the credit network may require for security reasons.
ConocoPhillips controls which cards require the customer to enter the CVN code through
the PDL. If a card requires entry of the CVN code, the customer keys the CVN on the
CRIND keypad outside. The Passport system allows the customer three attempts to enter a
valid CVN code. If the customer keys a CVN that is not long enough, the CRIND displays
the customer message Invalid Length. If the customer does not key in the valid CVN code
after three attempts, the CRIND displays the customer message Please See Cashier and
cancels the transaction. The cashier message Invalid CVN Code displays in the Diag box
in Forecourt for the dispenser the customer used.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 53
Frequently Asked Questions
Q: Why is the customer prompted for his ZIP code?
A: A message prompting for ZIP code is another security measure used by payment networks.
ConocoPhillips controls which cards require the customer to enter his ZIP code through the
PDL. If a card requires entry of the ZIP code, the customer enters the ZIP code on the
CRIND keypad outside. The Passport system allows the customer three attempts to enter a
valid ZIP code. If the customer enters an invalid ZIP code, the CRIND displays the Invalid
ZIP Code message. If the customer does not enter in the valid ZIP code after three
attempts, the CRIND displays the message Please See Cashier and cancels the transaction.
The cashier message Invalid ZIP Code displays in the Diag box in Forecourt for the
dispenser the customer used.
Q: Before the Passport software network version number was XX.XX.31. The new Passport
software version number is 8.03.24. Do I have the right software?
A: Unless the site is rebranding, you have the right software. Earlier versions of
ConocoPhillips Passport software used a network version of 31. Gilbarco is moving
ConocoPhillips under its ADS-Dallas network version number of 24.
Page 54
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Appendix A: Network Events Messages
Appendix A: Network Events Messages
Message
Priority
Description
Network Connection Offline
N/A
For Dial locations, this message indicates that no modem connection
is present. For UDP (satellite) locations, this message indicates that a
previous message expired and the site is waiting for confirmation that
the Passport system is connected to the HPS-Dallas ConocoPhillips
network. The message clears when the network connection is
confirmed or re-established.
Unread Mail Pending
Low
This message indicates that mail has been received and is waiting to
be printed. The message clears when the mail is printed.
Pending PDL Received
Medium
This message indicates that a new PDL was received. Perform a Day
Close to update the PDL. The message then clears.
PDL Error - Call Help Desk
Medium
This message indicates that the system has attempted to request a
PDL from the HPS-Dallas ConocoPhillips network, but has failed.
Check the network connection, then call the HPS-Dallas Help Desk
and ask that the PDL be re-sent. The message clears when the PDL is
successfully downloaded.
70-70-79 Data Error - Call
Help Desk
Medium
This message indicates that a data collect error has occurred. Call the
HPS-Dallas Help Desk for help.
Fallback File Warning - Call
Help Desk
Medium
This message indicates that the fallback file has 200 or more
transactions in it. Check the network connection and call the
HPS-Dallas Help Desk for help in clearing transactions. When the
network connection is established and the fallback file has less than
200 transactions in it, the message clears.
Fallback File Full - Call Help
Desk
High
This message indicates that the fallback file is full. Check the network
connection and call the HPS-Dallas Help Desk for help in clearing
transactions. When the file is no longer full, the message clears.
Terminal in
Fallback - Requesting PDL
High
Issue reported during startup points to an issue with network
configuration. You must confirm the values with the network.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010
Page 55
American Express® is a registered trademark of American Express Co. ConocoPhillips® is a registered trademark of ConocoPhillips
company. CRIND®, Gilbarco®, G-SITE®, and Passport® are registered trademarks of Gilbarco Inc. FrotiGate® is a registered trademark of
Frotinet Inc. Hughes® is a registered trademark of The DIRECTV Group Inc. Linksys® is a registered trademark of Cisco Systems Inc.
MasterCard® is a registered trademark of MasterCard International Inc. Veeder-Root® is a registered trademark of Danaher Corporation.
Visa® is a registered trademark of Visa International Service Association. Wright Express® is a registered trademark of Wright Express
Financial Services Corporation.
© 2010 Gilbarco Inc.
7300 West Friendly Avenue · Post Office Box 22087
Greensboro, North Carolina 27420
Phone (336) 547-5000 · http://www.gilbarco.com · Printed in the U.S.A.
MDE-4859B Passport® V8.03 Network Addendum for HPS-Dallas for ConocoPhillips® · December 2010