Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 1
a.
b.
c.
d.
1-Malcolm Baldrige national quality award is for (MBNQA)
Total Quality Management
International Standard Organization
Total Productive Maintenance
Total Quality Control
(Ans:a)
a.
b.
c.
d.
2-The process mapping is a ______ diagram.
Data flow
Work flow
Circular
Audit
(Ans:b)
a.
b.
c.
d.
3-Control chart is a
Process monitoring tool
Process control tool
Both (a) and (b)
None of the above
(Ans:c)
a.
b.
c.
d.
4-The objective of ISO-9000 family of Quality management is
Customer satisfaction
Employee satisfaction
Skill enhancement
Environmental issues
(Ans:a)
a.
b.
c.
d.
5-Total Quality Management (TQM) focuses on
Employee
Customer
Both (a) and (b)
None of the above
(Ans:c)
a.
b.
c.
d.
6-Which of the following is responsible for quality objective?
Top level management
Middle level management
Frontline management
All of the above
1
(Ans:a)
a.
b.
c.
d.
7-The following is (are) the machine down time.
Waste
No material
Breakdown
All of the above
(Ans:d)
a.
b.
c.
d.
8-TQM & ISO both focuses on
Customer
Employee
Supplier
All of the above
(Ans:a)
a.
b.
c.
d.
9-According to Deming, Quality problems are
Due to management
Due to method
Due to machine
Due to material
(Ans:a)
a.
b.
c.
d.
10-While setting Quality objective, ________ to be considered.
Material quality
Customer need
Market demand
All of the above
(Ans:b)
11-Match The Following
a.
b.
c.
d.
A. TQM promotes
1. Small change
B. Kaizen is
2. Continuous improvement
C. Quality circle can solve problem related to
3. Employee participation
D. Quality circle benefit to
4. Employee
The correct order is
A-3, B-1, C-2, D-4
A-1, B-3, C-2, D-4
A-3, B-1, C-4, D-2
A-3, B-2, C-1, D-4
2
(Ans:a)
a.
b.
c.
d.
12-_______ helps organization reduce employee turnover and absenteeism.
Job design
Training & development
Wage revision
All of the above
(Ans:b)
a.
b.
c.
d.
13-CMM stands for
Capability maturity model
Capability monitoring model
Capability measuring model
Capability matching model
(Ans:a)
a.
b.
c.
d.
14-While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
(Ans:a)
a.
b.
c.
d.
15-Which of the following is for Environment management?
ISO-9000
ISO-14000
ISO-26000
ISO-31000
(Ans:b)
Objective Questions and answers on Total Quality Management (TQM)– Set 2
a.
b.
c.
d.
1-P-D-C-A stands for
Plan-Do-check-Act
Plan-Do-correct-Act
Proceed-Do-check-Act
Proceed-Do-correct-Act
(Ans:a)
2-What is ISO?
a. Indian organization for standard
3
b. Internal organization for standard
c. International organization for standard
d. None of the above
(Ans:c)
a.
b.
c.
d.
3-EMS stands for
Environmental management system
Employees management system
Engineering management system
Equipment management system
(Ans:a)
a.
b.
c.
d.
4-For Cpk (Process capability index) value of 1.33, the PPM is
1
63
2700
45500
(Ans:b)
5-Match The Following
a.
b.
c.
d.
A. Bureaucratic
1. Satisfy all customer need
B. Leadership from top
2. Working together for excellence
C. Excellence mean
3. Provide consistent vision direction
D. Team work mean
4. Unlimited thinking
The correct order is
A-2, B-1, C-3, D-4
A-2, B-3, C-1, D-4
A-2, B-3, C-4, D-1
A-4, B-3, C-1, D-2
(Ans:b)
6-Match the following
A. Dr. Deming believes
1. Common causes
B. Ishikawa development
2. To prevent defect
C. Type of variation is due to
3. Cause & effect diagram
D. Crosby’s objective of quality
4. Histogram
The correct order is
4
a.
b.
c.
d.
A-3, B-2, C-1, D-4
A-2, B-3, C-4, D-1
A-2, B-3, C-1, D-4
A-4, B-3, C-1, D-2
(Ans:c)
a.
b.
c.
d.
7-Rectangle represents ________ While plotting flow chart.
Step in activity
Decision making
Direction of flow
None of the above
(Ans:a)
a.
b.
c.
d.
8- Tally chart is
Process monitoring tool
Data collection tool
Process planning tool
None of the above
(Ans:b)
a.
b.
c.
d.
9-Diamond represents ________ while plotting flow chart.
Step in activity
Decision making
Direction of flow
None of the above
(Ans:b)
a.
b.
c.
d.
10-The role of management is to
provide Resources
define EMS
monitor the effectiveness of the system
All of the above
(Ans:d)
a.
b.
c.
d.
11-ISO emphasis on
Prevention
Inspection
Rejection
All of the above
(Ans:a)
12- ISO – 14001 gives stress on
5
a.
b.
c.
d.
Plan – Do -check -Act
Environmental protection
Prevention rather than detection
All of the above
(Ans:d)
a.
b.
c.
d.
13- Service Assurance is
Confidence with customer
Customer has trust
Employee has knowledge
All of the above
(Ans:d)
a.
b.
c.
d.
14- Following is (are) the phase(s) of intervention
Formulation stage
Maintenance stage
Implementation stage
All of the above
(Ans:d)
a.
b.
c.
d.
a.
b.
c.
d.
15- When cpk is less than one
Process is not capable
Process is stable
Process if highly capable
None of the above
(Ans:a)
Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 3
1-Match the following
A. Dr. Deming believes
1. Histogram
B. Ishikawa development
2. Common causes
C. Type of variation is due to
3. Cause & effect diagram
D. Crosby’s objective of quality
4. To prevent defect
The correct order is
A-4, B-3, C-1, D-2
A-3, B-4, C-2, D-1
A-4, B-3, C-2, D-1
A-4, B-2, C-3, D-1
(Ans:c)
2-Match the following
6
a.
b.
c.
d.
A. Dimension
1. To assess customer satisfaction level
B. Service characteristic
2. Vary from time to time
C. Customer satisfaction survey
3. Physical facility
D. Poor service is due to
4. Inadequate resource
The correct order is
A-2, B-3, C-1, D-4
A-3, B-2, C-1, D-4
A-3, B-2, C-4, D-1
A-3, B-1, C-2, D-4
(Ans:)
3-Match the following
a.
b.
c.
d.
A. ISO emphasis on
1. ISO – 9000 -2000
B. ISO
2. Qualified personnel
C. Lead assessor
3. International organization for standard
D. ISO currently in use
4. Prevention
The correct order is
A-4, B-2, C-3, D-1
A-4, B-3, C-1, D-2
A-4, B-3, C-2, D-1
A-3, B-4, C-2, D-1
(Ans:c)
4-Match the following
a.
b.
c.
d.
A. Quality approach
1. Productivity quality – cost -Delivery
B. Pillar of TQM
2. Continual improvement management
C. Need for TQM is due
3. Employee
D. TQM focuses on
4. Cut throat competition
The correct order is
A-2, B-1, C-4, D-3
A-1, B-2, C-4, D-3
A-2, B-1, C-3, D-4
A-2, B-4, C-1, D-3
(Ans:a)
7
5-Match the following
a.
b.
c.
d.
A. How TQM helps in reducing cost
1. By reducing external sale
B. Calibration activity carried in company is
2. Prevention cost
C. Quality planning is
3. Appraisal cost
D. Vender assessment is
4. Appraisal cost
The correct order is
A-4, B-1, C-2, D-3
A-1, B-4, C-3, D-2
A-1, B-2, C-4, D-3
A-1, B-4, C-2, D-3
(Ans:d)
6-Match the following
a.
b.
c.
d.
A. MBQA is eligible for
1. Quality & productivity
B. Malcolm balding award seeks improvement in
2. Manufacturing organization
C. European quality award is for
3. Senior management was activity involved
D. Common elements of winners are
4. Improving efficiency
The correct order is
A-2, B-1, C-4, D-3
A-1, B-2, C-4, D-3
A-2, B-1, C-3, D-4
A-2, B-4, C-1, D-3
(Ans:a)
7-Match the following
a.
b.
c.
d.
A. Circle symbol
1. Data analysis told
B. Pareto analysis is
2. Average of reading
C. X bar means
3. Binging or end of operation
D. LCT means
4. Lower control limit
The correct order is
A-3, B-2, C-1, D-4
A-3, B-1, C-2, D-4
A-1, B-3, C-2, D-4
A-3, B-1, C-4, D-2
(Ans:b)
8
8-Match the following
a.
b.
c.
d.
A. Dimension
1. To assess customer satisfaction
B. Service characteristic
2. Inadequate resource
C. Customer satisfaction survey
3. Vary from time to time
D. Poor service is due to
4. Physical facility
The correct order is
A-4, B-1, C-3, D-2
A-4, B-3, C-2, D-1
A-4, B-3, C-1, D-2
A-3, B-4, C-1, D-2
(Ans:c)
9-Match the following
a.
b.
c.
d.
A. Forecasts
1. Systematic analysis of work
B. Estimate made by management
2. Simplest method of assessment
C. Statistical method
3. Based on measures of productivity
D. Work study method
4. Vary in their degree of sophistication
The correct order is
A-3, B-2, C-4, D-1
A-3, B-2, C-1, D-4
A-2, B-3, C-4, D-1
A-3, B-4, C-2, D-1
(Ans:a)
10-Match the following
a.
b.
c.
d.
A. Process is managed level
1. Process capability
B. Critical process maturity concept include
2. Performance is model
C. Managed level of process
3. Capability maturity
D. CMM is
4. Process is controlled
The correct order is
A-2, B-4, C-1, D-3
A-2, B-1, C-3, D-4
A-2, B-1, C-4, D-3
A-1, B-2, C-4, D-3
(Ans:c)
9
11-Match the following
a.
b.
c.
d.
A. Simulated decision games
1. Unstructured group interaction
B. Coaching
2. Acting out managerial problems
C. Committee assignment
3. Guidance through advice / suggestions
D. Sensitivity training
4. Study of specific organizational problem
The correct order is
A-2, B-4, C-3, D-1
A-2, B-3, C-1, D-4
A-2, B-3, C-4, D-1
A-3, B-2, C-4, D-1
(Ans:c)
12-Match the following
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
A. The quality manual have
1. Employee
B. Kaizen is
2. Small change
C. Quality circle can solve problem related to
3. Level 3
D. Quality circle benefit to
4. Continuous improvement
The correct order is
A-2, B-3, C-4, D-1
A-3, B-2, C-1, D-4
A-3, B-4, C-2, D-1
A-3, B-2, C-4, D-1
(Ans:)
Total Quality Management – Objective Questions with Answers – Set 4
1- Control chart is
Process monitoring tool
Process control tool
Process planning tool
The Correct Answer is
i only
i & ii
i, ii & iii
None of the above
(Ans:b)
2-The main business process objective(s) are
Customer service
Profit & loss
10
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
Employee satisfaction
The Correct Answer is
i only
i & ii
i, ii & iii
None of the above
(Ans:b)
3-Common elements of winners are
Senior management was actively involved
Control of overall process
Focus on customer
The Correct Answer is
i only
i & ii
i, ii & iii
None of the above
(Ans:c)
4-TQM focuses on
Supplier
Employee
Customer
The Correct Answer is
i only
ii & iii
i, ii & iii
None of the above
(Ans:b)
5-The customer requirement to be reviewed
Before supply of product
After supply of product
Before commitment of supply of product
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
(Ans:b)
6-Current quality concept is
Increase in production
11
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
Continual improvement
Prevention of defect
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
(Ans: c)
7-Continual improvement is in
Environmental objective
Audit Result
Corrective action
The Correct Answer is
i & ii
i & iii
i, ii & iii
None of the above
(Ans:c)
8-Benefit(s) of model based improvement is (are)
Establish common language
Models are comprehensive
The Correct Answer is
i only
ii only
i & ii
None of the above
(Ans:c)
9-Employee should be involved in
Decision making
Participation
Union
The Correct Answer is
i & ii
i & iii
i, ii & iii
None of the above
(Ans: a)
10-In ISO the focus is on
Enhancing customer satisfaction
12
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
Satisfying customer
Delighting customer
The Correct Answer is
i & ii
i & iii
i, ii & iii
None of the above
(Ans: b)
11-While recruiting person he should
Competent to perform job
Trained to perform specified job
Able to perform the activity
The Correct Answer is
i only
i & ii
i, ii & iii
None of the above
(Ans:b)
12-Process evaluation is to identify
Validation of product
Potential failure prevention
Correctness of product
The Correct Answer is
i only
i & ii
ii & iii
None of the above
(Ans:c)
Multiple Choice Questions with Answers on Total Quality Management – Set 5
1-Type of waste are
Waiting time
Transport
Processing waste
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: d)
2-Does TQM approach have relevance to Indian industry in context to
13
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
Customer satisfaction
People involvement
Policy management
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: b)
3-By applying basic principle the process improvement will be in organization’s
Focus on work process
Maintain self esteem of other
Tone initiative
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: b)
4-Reliability of product means
Consistency of performance
Performance over period
Free of technical errors
The correct answer is
i & iii
i & ii
ii & iii
i, ii & iii
(Ans: d)
5- While setting Goal, following things to be consider.
Customer need
Marketability of product
Organization need
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: c)
14
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
6-PP & PPK is calculated for
Initial production run
Future production
Initial process setting
The correct answer is
i & ii
ii & iii
i & iii
i, ii & iii
(Ans: c)
7-The competence of the employee means
Competence of personnel performing work effective quality
Evaluate the effectiveness of action taken
Maintain appropriate Record
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: d)
8-Special characteristic means
Product characteristic which affect fit/ function / Regulation
Characteristic of product which are regulatory requirement
Characteristic in Specification
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: b)
9-Cause & Effect diagram used to
Identify & organize possible causes of problem
Identify possible causes of solution
Identify possible causes of problem & determining its relation
The correct answer is
i only
i & iii
ii & iii
i, ii & iii
(Ans:b)
15
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
i.
ii.
iii.
a.
b.
c.
d.
10-The role of management is
To provide Resources
To define EMS
To monitor the effectiveness of the system
The correct answer is
i only
i & ii
ii & iii
i, ii & iii
(Ans: d)
11-Common features of CMM is how to produce software product which are
Consistence
Repeatable
Predictable
The correct answer is
i only
ii only
ii & iii
i, ii & iii
(Ans: d)
12-HRD at organizational level talks of
Organization’s manpower planning
Training
Performance appraisal
The correct answer is
i only
I & ii
ii & iii
i, ii & iii
(Ans: d)
16