Public Areas - Sheraton Brand Standards
Release: Mar 14 2012 00:43
Author: Members View: 261 times Print
E.00.00.00 PUBLIC AREAS
E.01.00.00 COMMON AREAS
Parking pavement, driveways, and landscaped areas are clean, in good
E.01.01.01 condition (no uneven sidewalks), changes
in elevation properly marked, well-lit and free of debris.
E.01.01.02 Parking lot striping and accessible spaces are clearly visible.
Parking area provides directional signage to hotel and disclaimer on
E.01.01.03
liability limits.
Landscaping is free of weeds and debris, and is manicured and
E.01.01.04
augmented with seasonal color and accents.
Minimum of three flags are flown (including Country& Brand ) per
E.01.01.05 local and/or national protocol. They are clean
and in good condition.
All glass doors have brand decal affixed to the pane at 1.5 Mtrs.
E.01.02.01
(design follows Brand Graphic Standards).
Ash urns and waste receptacles are conveniently located adjacent to all
E.01.02.02 hotel entrances. Receptacles are
regularly emptied.
If public and house telephones are available, they must include the
following:
- Note pads and pens at each telephone station.
E.01.03.02 - Current telephone directories with covers.
- House phones are programmed for direct ring-down to Guest Service
Center and are not capable of direct
dialing to guestrooms.
House phones with direct dial to hotel operator or Guest
E.01.03.03 ServiceCenter, are located at each elevator landing on
guestroom floors.
Plants are live with healthy and shiny leaves, or high quality imitation
E.01.03.05S
(e.g., no plastic).
Where appropriate, a coat check facility is provided for use by patrons.
Hangers are of high quality wood or
E.01.03.06
acrylic. Wire hangers are not used. Receipts are given in exchange for
checked in items.
The following public areas in the lobby and reception area are free of
E.01.04.01 stains, dust, debris, streaks, etc. and are in
excellent condition:
- Walls, windowsills, windows and doors
- Drapes, sheers and blinds
- Floors
- Glass and mirrored surfaces
- Ceiling lighting, lamps, lampshades and chandeliers; lampshades
adjusted with seams to rear (are also in
working order)
- Vents
- Desk, counters, service desks and work areas
- Sofas and chairs
- Cocktail tables (used newspapers removed or folded, magazines
neatly arranged)
- Furniture
- Ashtrays
- Bellcarts
- Showcases
- Plants and flowers, planters
Majority of public area cleaning takes place out of public eye and
E.01.04.03
disturbance to guest is kept to minimum.
Back-of-house areas are clean and well-maintained:
- Offices (sales, catering, executive)
- Associate lounge
- Associate lunchroom/cafeteria
- Kitchen
E.01.05.01
- Laundry facilities
- Loading dock
- Locker/changing rooms
- Restrooms
- Store and Plant rooms