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Your Weekly Training Handbook
52 Tips for Safety Trainers
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52 Tips for Safety Trainers
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1
Learn your workers’ best learning
styles
2
Encourage your workers to be
safety athletes
3
When you know how your workers learn – that is, how they process
information – you can help them get the most out of workplace
safety training. Some workers learn best by listening to instructions,
while others need to study a text manual. Still others follow pictures
and diagrams successfully. Your safety communication is most
effective when it’s a mixture of discussion, written materials or
visuals and a demonstration that people can actively participate in
or touch.
Just like professional athletes, your workers need to be trained to
play safely, use personal protective equipment and maintain good
physical condition to stay in the safety game. By encouraging your
workers to stay fit, you will help them understand how to prevent
injuries, increase their endurance and flexibility and stay alert. Do
you know which sports stars are admired most by the workers on
your crew? Use these professional athletes as examples of the
benefits of training, fitness and safety equipment.
Encourage safety leadership
Safety in the workplace is a team effort. By tapping the potential
resources your workers have to offer, you can cultivate a stronger
safety culture. Recognize and be on the alert for individuals
expressing an interest in safety leadership. This might help you
identify the next volunteers for the safety and health committee, or
someone who would be a good candidate for further education and
advancement. Arrange to send your potential safety leaders to a
safety course or conference.
52 Tips for Safety Trainers
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2
Follow 12 rules for safety meeting
success
•
•
•
•
•
•
Rule
Rule
Rule
Rule
Rule
Rule
#1
#2
#3
#4
#5
#6
Start the meeting on time.
End the meeting on time.
Keep the meeting straightforward and simple.
Stick to your agenda.
Encourage questions.
If a question comes up that you can’t answer, don’t
fake it. Find out and follow up.
• Rule #7 Involve participants.
• Rule #8 Use humor to keep people’s attention and help them
remember what they’ve learned.
• Rule #9 Show interest in your topic.
• Rule #10 Treat your audience with respect.
• Rule #11 End your meeting on a positive note.
• Rule #12 Honor your promises. Always follow up on any
concerns.
Using rhetorical questions in speeches
i s a g re a t w a y t o k e e p t h e a u d i e n c e
i n v o l v e d . D o n ’t y o u t h i n k t h o s e k i n d s o f
questions would keep your attention?
– Bo Bennett,
Author and Motivational Speaker
5
Deal with complacency in the
workplace
Complacency can be one of the greatest detractors from workplace
safety, leading to inattention and injuries. Challenge workers
regularly to remain safe on the job. You can do this with incentive
programs, individual goal setting or safety awareness campaigns.
It’s also a good idea to reinforce group training in individual
on-the-job situations. Individual work instructions are very effective
when delivered immediately in response to an unsafe work practice.
52 Tips for Safety Trainers
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Provide effective orientation for
new workers
To keep new workers safe, employers must be very clear on
performance expectations and adherence to safety requirements.
For new, inexperienced, returning or transferred workers, your
orientation should include:
• An introduction to managers, human resources personnel,
supervisors and co-workers;
• A tour of the facility; and
• An introduction to the job and duties, including health and
safety issues.
New workers should also be assigned an experienced “buddy”
to help them stay safe and answer health- and safety-related
questions.
3
7
8
Reinforce positive safety behavior
Reinforcing positive safety behavior can have an enormous
impact on your safety program. Instead of always focusing on the
problems, focus also on the accomplishments. Identify milestones
that deserve recognition and celebrate these with your workers
when a milestone is reached. Any leader who focuses on these
factors will raise her level of credibility with her team and enjoy the
benefits of a positive work culture.
Learn how to lighten up
A sense of humor is an important asset for a safety supervisor. It
can be especially useful when conducting safety training. Laughter
can reduce tension and relieve stress. It can help you get the
substance of the safety message across. Trainers who use humor
to convey information are generally more effective in getting their
audience to accept and remember their message.
52 Tips for Safety Trainers
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4
10
11
Pay attention to your habits
There are a number of habits we could work on to improve our
safety awareness and limit injuries. A good first start is to dedicate
one day to making a conscious effort to look at what you and your
workers are doing all the time. Really look. You’ll be surprised how
often you don’t watch where you walk, for example, and how much
opportunity you have for improvement.
Befriend your maintenance staff
If you want to get the bigger picture of your shop-wide safety
situation, open the lines of communication with your maintenance
staff. You should be talking to the people who repair, install, tune
up and paint. They’re usually the first to see flaws, cracks, breaks,
sags and smoke. Teach them to think beyond the components and
consider how doing quality work and sharing information with the
safety supervisor makes the work environment better for everyone.
Keep your shiftworkers safe
Shiftworkers face a host of challenges, including physical and
mental fatigue, digestive problems, stress and a feeling of isolation
from family, friends and the community. Research also suggests
that shiftworkers are at greater risk for injuries. Here are some ways
you can help:
•
•
•
•
•
Schedule safety training so that shiftworkers can attend;
Provide access to nutritious meals;
Provide checklists to accommodate fatigue;
Address personal security concerns; and
Keep schedules consistent.
52 Tips for Safety Trainers
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Address off-the-job seasonal
safety
For most workers, the workplace environment is controlled, with
safety rules in place and workers performing familiar tasks. Off the
job, however, the environment is much more lax, safety rules are
often disregarded or unknown and people perform tasks they’re
unfamiliar with. Keep workers aware of off-the-job hazards by
addressing these topics in your safety meetings:
•
•
•
•
5
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Winter driving;
Holiday safety;
Recreational safety; and
Lawn and garden work.
Include safety tours in your
regular safety meetings
As part of a safety meeting, take a tour of the work area with your
crew. Encourage everyone to point out hazards, and make definite
plans for correcting them as soon as possible. The more you and
your workers discuss and investigate workplace hazards and unsafe
practices, the safer everyone will be. So start your own safety
investigation and encourage your workers to make it part of their
daily practice.
Involve workers in job safety
analyses
A job safety analysis (JSA) is not always best left only to a safety
supervisor. Your workers’ experience in doing a job gives them
superb knowledge of what can go wrong from a safety and health
standpoint. While some hazards can be obvious to everyone, many
workers probably encounter situations that haven’t been considered
by others. Your workers’ insights are vital. Conducting a JSA is also
valuable as a training guide for new employees, a “refresher” for
existing employees and as a tool for determining why an incident
happened.
52 Tips for Safety Trainers
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Look to your first aid kit for signs
of near misses
Having trouble encouraging workers to report near misses?
Consider using a logging process for the first aid kits in work areas.
This will let you keep track of minor injuries that workers would not
normally consider reporting. Keep the logging process extremely
brief, simply recording the date and the cause, and a checklist of
minor results. You can then analyze the logs to determine if there
are near miss issues that are not being reported or if a potentially
serious situation needs to be addressed or investigated more
closely.
6
If you worry about the cost of training
staff and having them leave, consider
the cost of not training them and havi n g t h e m s t a y.
– Jim Sullivan,
Retail Sales Consultant
16
Promote health and fitness on
the job
Any day is a good day to spread awareness about workplace health
and fitness. Encourage your workers to focus on workplace health
and fitness by:
• Coordinating an activity for everyone to participate in at lunch
hour. Even a simple walk around the block counts;
• Providing fruit and granola bars to promote healthy choices; or
• Combining forces with other businesses in your area to
plan a joint event. (This could also provide great networking
opportunities.)
52 Tips for Safety Trainers
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18
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Use cognitive techniques to
visualize safety
Cognitive behavioral methods are essential for sustaining lasting
change related to safety, health and environmental improvement,
for both management and line employees. One of the cognitive
techniques that’s been proven effective is called visualization.
You can use visualization to teach people safe strategies. Have
them visualize safe practices and their outcomes. Such internal
preparation allows people to evaluate potential events and
consequences for themselves and others.
Use quotes to liven up a safety
presentation
Quotes are usually used to introduce or support a premise made
in a presentation, sales pitch or advertisement. But if you’re
using quotes solely in that context, you could be overlooking an
enlightening aid. Quotations are indispensable tools in crafting
presentations, both at the brainstorming stage and as a framework
for writing them. Find quotations on various subjects such as
procrastination, planning and goal setting to help you create a
different kind of presentation that will capture your audience’s
interest.
Tear down language barriers in
your workplace
Consider the safety signs, labels, material safety data sheets,
operator’s manuals and other written materials your workers must
read every day. Now consider how dangerous the workplace must
be for workers who can’t read all of the material. To help workers
with English as a second language, offer translated training
materials and include lots of illustrations.
52 Tips for Safety Trainers
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Help workers with Attention Deficit
Hyperactivity Disorder be safer
and more productive
People with Attention Deficit Hyperactivity Disorder (ADHD) can
sometimes find it difficult to remember information, follow directions,
concentrate and complete work on time. These few strategies may
help workers with ADHD be safer and more productive:
• Allow workers to complete demanding tasks when they are
most alert. For the majority of workers, this is in the morning;
• Schedule boring, repetitive tasks in small chunks throughout the
day;
• Be flexible. Allow workers to work in private and/or away from
distractions; and
• Provide a detailed “to-do” list employees can use to stay on
track.
8
Always acknowledge a fault. This will
t h ro w t h o s e i n a u t h o r i t y o f f t h e i r g u a rd
and give you an opportunity to commit
m o re .
– M a r k Tw a i n
21
Encourage social ties to reduce
workplace violence
Safety supervisors must understand and be aware of the signs
of workplace violence, identify those who display them and
anticipate problems before they erupt. Mentally disturbed and
potentially violent people often lack a social safety net. So one thing
supervisors can do to prevent violence is to encourage employees
to maintain strong social networks at work. Peers have a way of
anticipating disaster before it happens.
52 Tips for Safety Trainers
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Follow email etiquette
Effective communication is an essential skill for safety professionals.
Whether you’re communicating through an internal memo, safety
training or in person, it’s important to ensure that your message
is understood. This is just as important when you’re sending a
message electronically. Remember these tips when sending email
correspondence:
•
•
•
•
•
•
Write a specific subject line;
Get to the point fast;
Use plain language;
Be courteous;
Be professional; and
Include your current contact information.
9
The
not
but
and
Illiterate of the 21st century will
b e t h o s e w h o c a n n o t re a d o r w r i t e ,
those who cannot learn, unlearn
re l e a r n .
– A l v i n To f f l e r
23
Tailor cold weather safety training
to your worksite
It’s not just the road that’s slippery in winter. Remind your workers
that loading docks, stairways, equipment yards, parking lots and
other areas of your plant or facility can also become icy. Adapt
your safety meeting to the particular fall hazards that are common
to your work crew. Do they have to get in and out of vehicles in
icy weather? Must they walk along loading ramps to do their jobs?
Check your worksite for areas that could be a particular hazard in
the cold weather and discuss them in your meeting.
52 Tips for Safety Trainers
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Promote emergency
preparedness in three steps
Remember these basic steps when addressing emergency
preparedness with your workers:
Step 1. Review your company’s emergency response
procedures and policies with workers. Ensure that all
employees (including new and returning workers) have
received orientation and training in these procedures.
Step 2. Use internal communications tools such as handouts,
posters, newsletters and intranets to update workers on
emergency plans and procedures.
Step 3. Schedule regular drills and exercises to keep your
workers prepared for the unexpected.
10
25
26
Stage a phony fatality
Many safety trainers have a hard time simply getting their workers
to listen. And companies with low incident rates are the worst,
because workers don’t see a “need” for lectures, rules, PPE, etc.
Consider staging a phony fatality to drive home the importance of
safety to your workers. Be as realistic as you can. Read a mock
obituary, read an accident report, discuss the investigations and
fines and lawsuits that could occur, and make sure to read out the
effects this fatality would have on the family members and their
well-being. It may not be a cheery and upbeat safety meeting, but
it will be unusual, and it will really get workers’ attention when other
methods failed.
Learn the signs of underlying
conflict
Avoiding conflict isn’t always possible, but there are ways to control
potentially explosive situations. People often feel safe bringing
up certain issues that are, in fact, a mask for the real sources of
conflict. At times, they aren’t aware of the real source of conflict or
are not sure of how to bring it up. Typical signs of underlying conflict
are chronic complaining, increased levels of stress, unnecessary
competitiveness, absenteeism, failure to accomplish much,
retaliation and undermining comments between team members.
52 Tips for Safety Trainers
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Boost your own morale and
combat compromise
It’s not easy being a safety supervisor. Sometimes the job can
feel like a never-ending, uphill struggle. You get tired. When this
happens, you may become susceptible to having your standards
erode. You don’t fight as hard for change; compromise creeps into
the picture. To help you maintain momentum, consider joining an
organization or professional society to make contacts and friends in
the safety field. Subscribe to publications that inform, instruct and
reinforce you. These little steps will help you keep your proper focus
and direction.
11
M a n a g e m e n t i s n o t h i n g m o re t h a n m o t i vating other people.
– Lee Iacocca
28
Warn workers of dangers of
prescription and over-the-counter
drugs
Allergies, certain medical conditions and colds and flus are often
treated with prescription and over-the-counter medications. The
side effects of some of these common medications can include
drowsiness and slow or impaired functioning, which ultimately can
lead to a workplace injury or even a fatality. Schedule a safety
meeting with your workers to remind them of the side effects and
potential dangers of working while taking these medications. Be
sure to stress the importance of reading labels, alerting supervisors
to medication use, taking medications as prescribed and, if
necessary, canceling their shift.
52 Tips for Safety Trainers
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31
Promote food safety in the
workplace lunchroom
Following food safety guidelines can help prevent foodborne
illnesses and the breakroom is a great place to remind workers
of these guidelines. Cleanliness is vital to food safety, so remind
everyone to help keep things cleaned up, including food preparation
surfaces, containers and utensils. And don’t forget the breakroom
refrigerator, which can also be a source of food contamination. It’s
also a good idea to place posters that promote handwashing in your
restrooms and breakrooms.
Encourage sick employees to just
stay home
When sick employees show up for work, they’re not only less
productive, they also expose co-workers to illnesses, effectively
reducing the company’s overall productivity. They also jeopardize
their own safety and that of everyone around them. Many
employees still go to work when they’re sick and may have a
contagious disease. Why? For some, it’s the fear of being fired or
looking bad. Others deny that they are indeed sick or dismiss the
symptoms as “nothing serious.” Supervisors need to emphasize
to workers that no one—not the boss, not the company president
and not their co-workers—will hold it against them for staying home
when they are legitimately sick. It is better to keep the disease
localized and not spread it to others than to try to be a hero and
come to work at less than full efficiency.
Learn to spot ergonomic dangers
Supervisor intervention can be very effective in the prevention of
ergonomics injuries, such as strained backs, rotator cuff injuries and
carpal tunnel syndrome. Many of these injuries develop gradually
over time and are preceded by signs or symptoms that a supervisor
is ideally positioned to detect. Learn the signs, symptoms and
prevention techniques, and intervene early to ensure that a worker
at risk doesn’t actually suffer an injury.
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Don’t overdo your safety
messages
Safety reminders and messages generally do improve cultures
and outcomes. But there comes a point when efforts may fail
to improve—and possibly even harm—safety results. Workers
can become frustrated with too many safety procedures and too
much information. This is especially true if they’re dealing with
overwhelming responsibilities or feel too pressured to produce,
while also dealing with complicated safety requirements. At that
point they may begin cutting corners on safety, either deliberately
or subconsciously. To avoid overwhelming your workers, look for
ways to simplify safety. Try to provide the appropriate amount of
information in an easily understandable way—neither too little nor
too much. A good safety program is important and training is critical.
Don’t let information overload undermine your efforts.
Help workers with dyslexia
process safety information
Most people suffering from dyslexia are highly creative, original
thinkers. They’re not slow learners, but rather simply learn
differently. These tips may make it easier for those in your
workplace with dyslexia to process information, including safety
training and instructions:
• Use colored paper and a font size of 12 or more for handouts.
White paper reflects light and is difficult to read;
• Use diagrams, pictures and hands-on material whenever
possible, especially on safety signage;
• Use clear, simple language in all communication;
• Avoid jargon, abbreviations, acronyms and industry slang;
• Provide training material in a video and audio format; and
• Provide instructions verbally and ask employees to repeat them
back.
52 Tips for Safety Trainers
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14
Focus your safety incentive
program on actions
When implementing a safety incentive program, make sure you
thoughtfully identify what actions you want to encourage. Rewards
that do not require actions are not really rewards and will be
quickly viewed as entitlements. Each item on your action list should
be measurable and verifiable. Consider defining what actions
employees can take to help develop a high performance safety
culture, such as joining the safety committee or leading a training
session.
Change your thoughts and you change
your world.
– N o r m a n Vi n c e n t P e a l e ,
Author/Theologian
35
Don’t know the answer to a
worker’s concern? Respond
anyway
Nobody has all the answers. There will be times when you don’t
have an immediate answer to a concern a worker brings to your
attention. But it’s important that you still respond. Otherwise, the
problem will fester and complicate things. And if workers perceive
the safety leader as being unresponsive, they may stop reporting
their concerns. All concerns deserve a response, even the ones you
perceive to be minor. If you don’t have an immediate solution, use
the resources within your organization to address the problem. For
example, if you don’t know how to solve a bathroom housekeeping
issue, work with the person in charge of building maintenance to
find a solution. Following up on concerns builds credibility with your
team members.
52 Tips for Safety Trainers
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15
37
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Use 5 leadership qualities to
motivate others
1. When you give instructions, set clear expectations. Outline the
results you expect.
2. People need meaningful work. Provide workers with variety and
responsibility to keep them motivated.
3. Listen to the opinions of others.
4. Praise people for their efforts.
5. Include others. Ask workers for their advice.
To sell safety, you need a
clear vision
How can you get your safety programs adopted by your
organization? The first step is to develop the mindset necessary to
be a successful advocate for your initiatives. Look inward. Be clear
about your vision. What do you want to accomplish? Where and
how do you truly want to make a difference? To engage and gain
the commitment of management, you must first identify what you
truly value and your own level of commitment to that vision.
Broadcast safety improvements
Do your workers see you as the enemy trying to impede their
progress? Or do they see you as someone dedicated to a safer
work environment, fighting for everyone’s safety every day? To
create a vibrant safety culture, your workers need to see and feel
the company’s commitment to providing a safe and healthy work
environment. Let workers know when improvements or changes
have been made in the name of safety. This will demonstrate
management’s dedication to safety.
52 Tips for Safety Trainers
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40
41
Make time to have a little fun
Don’t get into such a hurry that you can’t share a joke with a crew
member or fire back a wisecrack to another team leader. Even
during a busy workday, you can spare the few seconds required for
humor. Humor is, of course, subjective. Like anything else, it must
be enjoyed in moderation and with the right degree of decorum.
Keep it safe by laughing at yourself and never at others. Remember
that a remark that might be amusing coming from a co-worker
can sound insulting coming from a supervisor. And, of course,
avoid racist and sexist comments. But as long as you respect the
boundaries, you’re bound to make your workplace not only more
safe, but more pleasant.
Don’t let training aids control your
presentations
Whatever training aid you choose for your presentations, don’t let
it steal your show. For example, instead of repeating what’s on a
PowerPoint slide, use the slide only to reinforce an important point.
And go where the class takes you. Instructors who are not very
familiar with their topic tend to use the presentation tool as a crutch.
They don’t pay attention to the class dynamics, such as dealing
with questions as they arise. The worst thing a presenter can say is,
“hold on to that question and we’ll address it later.” If someone has
a question, answer it right away. This is a learning moment!
Let workers make themselves
comfortable
The location of your safety meetings can affect how comfortable
your audience members are. Consider whether the meetings will
be on the workers’ turf or the management’s. Although workers
might be physically comfortable in a conference room, they also
might be psychologically uncomfortable and distracted. Encourage
participants to push their chairs away from the table and get
comfortable. Even if they can only move their chairs a few inches,
psychologically it becomes more “their” space.
52 Tips for Safety Trainers
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17
43
44
Keep your emotions under control
Sometimes you may have to deal with a crisis or a controversy in
the workplace. Learn how to control your emotions in the interest
of the greater good, even in the face of difficult circumstances. It
is in moments like these that you must demonstrate your passion
for safety, confidence in your efforts and faith in the system. It’s
not simply your own sanity at stake. Leadership demands that you
send the appropriate message to your workers. Never forget for a
second that workers are looking to you for answers and an example
to follow.
Use the annual inventory as a
safety opportunity
During the annual inventory, your plant may be getting “cleaned”
in areas normally overlooked. This can be a gold mine—or a
landmine—for safety! This is a great chance to uncover hazards
that have been lurking beneath the surface throughout the year,
such as unlabeled chemicals, worn or broken fixtures, extension
cords, etc. But you can only take advantage of these discoveries
if you’re physically present and have specifically asked your lead
people to bring these items to your attention.
Make your safety committee
effective through leadership
Safety committees can’t get things done if their meetings lack
cohesion, structure and a spirit of cooperation. Safety committees
need leadership. And it often falls on safety supervisors to provide
it. One of the best ways to meet this challenge is to set down an
agenda and a set of guidelines and parameters for meetings. When
you impose order, you defuse confrontation and allow the members
to focus on the important thing: protecting workers’ health and safety.
52 Tips for Safety Trainers
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46
47
During times of change, keep the
focus on safety
Consciously or unconsciously, during a period of transition, a
company’s energy, focus, attention and resources are transferred
to other priorities. It’s therefore important that the safety, health and
well-being of employees be included in a company’s vision or ideal
state. And this vision must be translated into everyday activities, so
that injuries do not occur during these challenging times.
Put training into practice right
away
Safety training is relevant only when it is applied. If there is no
opportunity to put the training into use, there is really no learning,
nor even purpose for the training. To see if your safety training has
been effective, give workers the opportunity to experience firsthand
what they have been taught.
After a conflict, apologize
Apologizing for making a mean or inappropriate comment or a
mistake is good manners, and good manners do mean something.
It takes a big person to admit when she’s wrong. And it takes a
wise leader to know how to do it correctly. So, if sorry is really the
hardest word, how should we say it?
• Say what you did wrong;
• Say you’re sorry and make it heartfelt;
• Accept the consequences and let the person vent without
interruption;
• Make it right and correct the problem; and
• Follow up your words with deeds. A simple act of atonement
such as a pizza or a round of soft drinks at lunch will help to
make the apology go down a lot easier.
52 Tips for Safety Trainers
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Encourage off-the-job safety in
three easy steps
1. Provide PPE: Offer personal protective equipment to employees
who have weekend projects planned. Even if it’s just limited to
safety goggles and earplugs, the offer of PPE for off-the-job
activities reinforces the need to use them.
2. Provide Manuals: Compile a library or identify sources of
owner’s manuals for power equipment. With a company safety
library, an employee can quickly find how to safely use a
particular piece of equipment.
3. Provide Training: Many people undertake home maintenance
in the springtime, so you might consider offering training on
power tool safety basics. Or in November, before workers start
stringing up the holiday lights, you can provide demonstrations
on how to safely use a ladder.
19
It takes less time to do a thing right
than it does to explain why you did it
w ro n g .
– H e n r y Wa d s w o r t h L o n g f e l l o w
49
Don’t forget the safety of your
visitors
Like most companies, you probably have a well developed
workplace safety policy to protect your workers. But does that policy
cover visitors who come to your facilities? Failure to account for
visitors is a huge blind spot that can lead not only to injuries but
liability. Remember these points:
• Require all visitors to sign in and out before entering and
leaving the workplace;
• Let visitors know they’ll be notified of hazards and emergency
procedures when they log in (or soon afterwards);
• Tell visitors that they must use appropriate personal protective
equipment and list what that is; and
• List the rules of conduct visitors must follow, e.g., no touching
equipment, no smoking, no horseplay, no entering restricted
areas, etc.
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Learn to love public speaking
Many safety trainers experience stage fright. But you can reduce
your fear by changing how you think about public speaking. Try this
three-step process:
1. Recognize the fear and acknowledge it exists. Just admit it to
yourself.
2. Reject the fear by making a conscious choice.
3. Replace stage fright with “stage delight.” That’s what executive
speaking coach Matthew Cossolotto calls the feeling you
get when you shift your focus away from your own selfconsciousness. He recommends you pay attention instead to
the connection with your audience, the way you would in a oneto-one conversation.
20
51
52
Use games in your safety
meetings
When safety meetings are fun, they are interesting and the
participants are likely to remember what they learned. Safety games
are one way to accomplish this. Try basing a safety game on
Trivial Pursuit. Use the game board and similar rules, but make the
questions about safety. Or give answers and require the participants
to say the question, Jeopardy-style. You can divide your workers
into teams to answer questions with some good-natured rivalry.
You could also try a Scrabble® game, limited to safety and health
words.
Energize your training sessions
Remember that you are the biggest factor in the energy level
of your class. During your training sessions, make sure you are
animated. Add interest to your voice using inflection, pitch and
volume. And don’t take yourself too seriously. Have fun with your
delivery and your students will have fun, too.
© Bongarde Media Co.
102-501 Main Street, Penticton BC. • 103 Eastside Oroville Road, Oroville WA