PMP® & CAPM® EXAM CHEAT SHEET
projectprep.org
(PMBOK® Guide 6th Edition)
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CHAPTER 1 – INTRODUCTION TO THE PMBOK® GUIDE
CHAPTER 2 – THE ENVIRONMENT IN WHICH PROJECTS OPERATE
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)\EQTPIWWXEVXERHJMRMWLHEXIWSJWGLIHYPIEGXMZMXMIWEGXYEPGSWXWEGXYEPHYVEXMSRWIXG
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)\EQTPIWWXEXYWVITSVXWQIQSWERHHEWLFSEVHW
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)\EQTPIW I\XIVREP QEVOIXTPEGIGSRHMXMSRWPIKEPVIWXVMGXMSRWGYPXYVEPMRJPYIRGIWIXG
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4VSNIGX1EREKIQIRX3JJMGI 413 Ɓ 7XERHEVHM^IWTVSNIGXƈKSZIVRERGIƉEGVSWWERSVKERM^EXMSR
7YTTSVXMRK Ɓ 4VSZMHIGSRWYPXMRKF]WYTTP]MRKXIQTPEXIWFIWXTVEGXMGIWERHGSEGLMRKXVEMRMRK
'SRXVSPPMRKƁ 4VSZMHIWYTTSVXERHVIUYMVIGSQTPMERGIXSWXERHEVHW
(MVIGXMZI Ɓ 8EOIGSRXVSPSJTVSNIGXWF]HMVIGXP]QEREKMRKXLIQ
CHAPTER 3 – THE ROLE OF THE PROJECT MANAGER (PM)
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7TLIVISJ-RJPYIRGI Ɓ 8LIEVIEW[LIVIETVSNIGXQEREKIVLEWMQTEGXERHGEREJJIGXIZIRXW
4VSNIGXƁ 0IEHWXLIXIEQXSEGLMIZITVSNIGXSFNIGXMZIWERHWXEOILSPHIVI\TIGXEXMSRW
3VKERM^EXMSRƁ -RXIVEGXW[MXLSXLIV41WLIPTWEHHVIWWMWWYIWSJEPMKRQIRXTVMSVMXMIWVIWSYVGIW
-RHYWXV]Ɓ 7XE]WGYVVIRX[MXLMRHYWXV]XVIRHWMHIRXMJMIW[LIVIXSETTP]XLIQSRGYVVIRXTVSNIGXW
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8IGLRMGEP4VSNIGX1EREKIQIRXƁ 7OMPPWXSWYGGIWWJYPP]QEREKITVSNIGXWTVSKVEQWERHTSVXJSPMSW
0IEHIVWLMT Ɓ 7OMPPWXSHMVIGXERHQSXMZEXIEXIEQXSEGLMIZIFYWMRIWWKSEPW
7XVEXIKMG &YWMRIWW1EREKIQIRX Ɓ 7OMPPWMRWXVEXIK]ERHI\TIVXMWIMRXLIMVMRHYWXV]SVKERM^EXMSR
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*SGYWIWSRW]WXIQWVIPMIWSRTS[IVGSRXVSPLEWRIEVXIVQKSEPWWXVMZIWXSƈHSXLMRKWVMKLXƉ
0IEHIVWLMT Ɓ +YMHMRKERHMRJPYIRGMRKSXLIVWXSEGGSQTPMWLWSQIXLMRK
*SGYWIWSRVIPEXMSRWLMTWMRWTMVIWXVYWXLEWEPSRKXIVQZMWMSRWXVMZIWXSƈHSXLIVMKLXXLMRKWƉ
CHAPTER 4 – PROJECT INTEGRATION MANAGEMENT
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(IZIPST4VSNIGX'LEVXIV - %YXLSVM^MRKXLITVSNIGXTVSZMHMRKXLI41[MXLEYXLSVMX]
(IZIPST4VSNIGX1KQX4PER 4 -RXIKVEXMRKWYFWMHMEV]TPERWMRXSEGSQTVILIRWMZITVSNIGXTPER
(MVIGX 1EREKI4VSNIGX;SVO ) 4IVJSVQMRKTVSNIGX[SVOMQTPIQIRXMRKETTVSZIHGLERKIW
1EREKI4VSNIGX/RS[PIHKI ) 9WMRKERHGVIEXMRKORS[PIHKIXSWYTTSVXXLITVSNIGXSVKERM^EXMSR
1SRMXSVERH'SRXVSP4VSNIGX;SVO 1 Ɓ 6IZMI[MRKVITSVXMRKTVSNIGXTVSKVIWWEKEMRWXSFNIGXMZIW
4IVJSVQ-RXIKVEXIH'LERKI'SRXVSP 1 Ɓ 6IZMI[MRKGLERKIVIUYIWXWGSQQYRMGEXMRKHIGMWMSRW
'PSWI4VSNIGXSV4LEWI ' *SVQEPP]GSQTPIXMRKXLITVSNIGXSVETLEWISJXLITVSNIGX
&VEMRWXSVQMRK HEXEKEXLIVMRK Ɓ 9WIHXSKIRIVEPQYPXMTPIMHIEWEFSYXVIUYMVIQIRXW
-RXIVZMI[W HEXEKEXLIVMRK Ɓ %JSVQEPSVMRJSVQEPETTVSEGLXSKEXLIVMRJSVQEXMSRJVSQWXEOILSPHIVW
*SGYW+VSYTW HEXEKEXLIVMRK Ɓ &VMRKWXSKIXLIVWXEOILSPHIVWERH71)WXSPIEVREFSYXXLIMVRIIHW
7YVZI]W HEXEKEXLIVMRK Ɓ ;VMXXIRUYIWXMSRWXSKEXLIVMRJSVQEXMSRJVSQQER]VIWTSRHIRXW
&IRGLQEVOMRK HEXEKEXLIVMRK Ɓ 'SQTEVMRKXSSXLIVSVKERM^EXMSRWXSJMRH[E]WXSMQTVSZI
(SGYQIRX%REP]WMW HEXEEREP]WMW Ɓ 6IZMI[MRKHSGWXSMHIRXMJ]MRJSVQEXMSRVIPIZERXXSVIUYMVIQIRXW
:SXMRK HIGMWMSRQEOMRK Ɓ :SXMRKSRVIUYMVIQIRXWSYXGSQIGSYPHFIYRERMQMX]QENSVMX]TPYVEPMX]
1YPXM'VMXIVME(IGMWMSR%REP]WMW HIGMWMSRQEOMRK Ɓ 9WMRKEQEXVM\XSIZEPYEXIWGSVIVIUYMVIQIRXW
%JJMRMX](MEKVEQW HEXEVITVIWIRXEXMSR Ɓ 'PEWWMJ]MRKQER]VIUYMVIQIRXWMRXSKVSYTWJSVEREP]WMW
1MRH1ETTMRK HEXEVITVIWIRXEXMSR Ɓ 'SRWSPMHEXMRKIZEPYEXMRKMHIEWJVSQFVEMRWXSVQMRKWIWWMSRW
2SQMREP+VSYT8IGLRMUYI MRXIVTIVWSREPWOMPPW Ɓ 1M\SJFVEMRWXSVQMRKZSXMRKFIWXMHIEWKSJSV[EVH
3FWIVZEXMSRW'SRZIVWEXMSRW MRXIVTIVWSREPWOMPPW Ɓ :MI[MRKTISTPIMRXLIMVIRZMVSRQIRXXSKIXMHIEW
*EGMPMXEXMSR MRXIVTIVWSREPWOMPPW Ɓ *SGYWIH[SVOWLSTW[MXLOI]WXEOILSPHIVW IKYWIHMR.%( 'SRXI\X(MEKVEQWƁ %RMPPYWXVEXMSRSJWGSTIWLS[MRKEW]WXIQERHLS[TISTPIMRXIVEGX[MXLMX
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-XGERFIGSRHYGXIHEXER]XMQIERHVIUYIWXIHF]ER]WXEOILSPHIV 41LEWYPXMQEXIVIWTSRWMFMPMX]
-XWLSYPHFI[VMXXIRERHMRGPYHIIWXMQEXIHMQTEGXWXSGSWXERHWGLIHYPI
&IJSVIFEWIPMRIWEVIWIXGLERKIWHS238RIIHXSYRHIVKSJSVQEPGLERKIGSRXVSP
6IUYMVIQIRXW8VEGIEFMPMX]1EXVM\Ɓ 0MROWVIUYMVIQIRXWXSXLIHIPMZIVEFPIWXLEXWEXMWJ]XLIQ
6IUYMVIQIRXW(SGYQIRXEXMSRƁ (IWGVMFIVIUYMVIQIRXW[LMGLWLSYPHFI[VMXXIRGPIEVXVEGIEFPI
&YWMRIWW6IUYMVIQIRXWƁ %HHVIWWXLIRIIHWSJXLISZIVEPPSVKERM^EXMSR
7XEOILSPHIV6IUYMVIQIRXWƁ %HHVIWWXLIRIIHWSJWXEOILSPHIVW XLSWIEJJIGXIHF]XLITVSNIGX 4VSNIGX6IUYMVIQIRXWƁ %HHVIWWXLMRKWXLITVSNIGXQYWXQIIX IKQMPIWXSRIHEXIW 8VERWMXMSR6IUYMVIQIRXWƁ %HHVIWWXIQTSVEV]GETEFMPMXMIW IKMRMXMEPXVEMRMRKYTSRƈLERHSJJƉ 5YEPMX]6IUYMVIQIRXWƁ %HHVIWWUYEPMX]I\TIGXEXMSRW IKXLIYWISJXIWXWERHGIVXMJMGEXMSRW 7SPYXMSR6IUYMVIQIRXWƁ %HHVIWWTVSNIGXSVWIVZMGIJYRGXMSREPMX]
*YRGXMSREPƁ FILEZMSVWSJETVSHYGX IKTVSGIWWERSVHIV 2SR*YRGXMSREPƁ GSRHMXMSRWXLEXWYTTSVXXLSWIFILEZMSVW IKWIGYVMX]TIVJSVQERGI
/)='32')487
-RXIKVEXMSR1EREKIQIRXƁ ,IPTWXSGSQFMRIERHYRMJ]SXLIVTVSNIGXQEREKIQIRXTVSGIWWIW
4VSNIGX'LEVXIVƁ %YXLSVM^IWXLITVSNIGXTVSZMHIWXLI41[MXLEYXLSVMX]XSYWIVIWSYVGIW
4VSNIGX1EREKIQIRX4PERƁ 3YXPMRIWLS[ETVSNIGX[MPPKIXHSRIMRXIKVEXIWZEVMSYWTPERW
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'LERKI'SRXVSPƁ 1EREKMRKGLERKIWXSHSGYQIRXWHIPMZIVEFPIWSVFEWIPMRIWSJXLITVSNIGX
'SRJMKYVEXMSR'SRXVSPƁ 1EREKMRKGLERKIWXSXLITL]WMGEPGLEVEGXIVMWXMGWSJETVSHYGX
'LERKI'SRXVSP&SEVH ''& Ɓ *SVQEPKVSYTXLEXVIZMI[WGLERKIWERHGSQQYRMGEXIWHIGMWMSRW
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%KVIIQIRXWƁ (IJMRIWMRMXMEPTVSNIGXMRXIRXMSRWGSYPHFIEGSRXVEGXZIVFEPEKVIIQIRXIQEMPIXG
&YWMRIWW(SGYQIRXWƁ ,IPTWYWYRHIVWXERHLS[XLITVSNIGX[MPPWYTTSVXFYWMRIWWKSEPWSFNIGXMZIW
&YWMRIWW'EWIƁ -RGPYHIWENYWXMJMGEXMSRJSVXLITVSNIGX GSWXFIRIJMXEREP]WMW &IRIJMXW1EREKIQIRX4PERƁ 3YXPMRIWLS[FIRIJMXWJVSQXLITVSNIGX[MPPFIGETXYVIHWYWXEMRIH
CHAPTER 5 – PROJECT SCOPE MANAGEMENT
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'SPPIGX6IUYMVIQIRXW 4 (SGYQIRXMRKWXEOILSPHIVWRIIHW
(IJMRI7GSTI 4 (IZIPSTMRKEHIXEMPIHTVSNIGXERHTVSHYGXHIWGVMTXMSR
'VIEXI;&7 4 (IGSQTSWMRKTVSNIGX[SVOMRXSWQEPPIVGSQTSRIRXW
:EPMHEXI7GSTI 1 *SVQEPM^MRKEGGITXERGISJGSQTPIXIHHIPMZIVEFPIW
'SRXVSP7GSTI 1 1SRMXSVMRKTVSNIGXWGSTIERHQEREKMRKGLERKIWXSXLIWGSTIFEWIPMRI
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;&7Ɓ (IGSQTSWMXMSR SJXLIXSXEPWGSTISJ[SVOXSFIGEVVMIHSYXF]XLITVSNIGXXIEQ
;SVO4EGOEKIƁ 8LIPS[IWXPIZIPSJXLI;&7MRGPYHIWEYRMUYI-(MWTEVXSJEGSRXVSPEGGSYRX
4PERRMRK4EGOEKIƁ %FSZIXLI[SVOTEGOEKIMRE;&7FYXFIPS[EGSRXVSPEGGSYRX MIFIX[IIR ;&7(MGXMSREV]Ɓ (IXEMPIHMRJSVQEXMSR EFSYX;&7GSQTSRIRXW
CHAPTER 6 – PROJECT SCHEDULE MANAGEMENT
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7IUYIRGI%GXMZMXMIW 4 -HIRXMJ]MRKVIPEXMSRWLMTW SVSVHIV SJTVSNIGXEGXMZMXMIW
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'SRXVSP7GLIHYPI 1 1SRMXSVMRKEGXMZMX]TVSKVIWWQEREKMRKGLERKIWXSXLIWGLIHYPIFEWIPMRI
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%GXMZMX]0MWXƁ %PMWXSJEGXMZMXMIW[MXLMHIRXMJMIVWERHWGSTIMREKMPIXLMWMWYTHEXIHTIVMSHMGEPP]
%GXMZMX]%XXVMFYXIWƁ 1SVIMRJSEFSYXEGXMZMXMIW IKMHIRXMJMIVWTVIHIGIWWSVWPIEHWPEKWIXG 1MPIWXSRI0MWXƁ %PMWXSJQENSVTSMRXWMRXLITVSNIGXMRHMGEXIW[LIXLIVXLI]EVIQERHEXSV]STXMSREP
(IPMZIVEFPI
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;SVO4EGOEKI 'L
7IUYIRGI%GXMZMXMIWƁ (SGYQIRXMRKEGXMZMX]VIPEXMSRWLMTW 2SXIZIV]XLMRKGERFIEXXLIWEQIXMQI
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7YGGIWWSVƁ %XEWOXLEXGSQIWEJXIV ERSXLIV
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(MWGVIXMSREV](ITIRHIRGMIWƁ &EWIHSRORS[PIHKISJFIWXTVEGXMGIW
)\XIVREP(ITIRHIRGMIWƁ 3YXWMHIXLITVSNIGXXIEQƅWGSRXVSP
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*MRMWLXS7XEVX *7 Ɓ %TVIHIGIWWSVQYWXJMRMWLFIJSVIEWYGGIWWSVGERWXEVX
*MRMWLXS*MRMWL ** Ɓ %TVIHIGIWWSVQYWXJMRMWLFIJSVIEWYGGIWWSVGERJMRMWL
7XEVXXS7XEVX 77 Ɓ %TVIHIGIWWSVQYWXWXEVXFIJSVIEWYGGIWWSVGERWXEVX
7XEVXXS*MRMWL 7* Ɓ %TVIHIGIWWSVQYWXWXEVXFIJSVIEWYGGIWWSVGERJMRMWL
0IEHW 0EKW
0IEHƁ 8LIEQSYRXSJXMQIXLEXEWYGGIWWSVEGXMZMX]GERFIEHZERGIH WXEVXIEVP] 0EKƁ 8LIEQSYRXSJXMQIEWYGGIWWSVEGXMZMX][MPPFIHIPE]IH
'SWX%KKVIKEXMSR Ɓ %HHMRKIWXMQEXIWJSV[SVOTEGOEKIWXLIRGSRXVSPEGGSYRXWERHXLIRXLITVSNIGX
(EXE%REP]WMWƁ 'ERMRGPYHIYWMRKƈVIWIVZIEREP]WMWƉ MIEHHMRKJYRHWJSVYRI\TIGXIHIZIRXW ,MWXSVMGEP-RJSVQEXMSR6IZMI[Ɓ 6IZMI[MRKLMWXSVMGEPMRJSVQEXMSRXSLIPTIWXMQEXIXSXEPTVSNIGXGSWX
*YRHMRK0MQMX6IGSRGMPMEXMSRƁ (IXIVQMRMRKMJJYRHMRK[MPPFIEZEMPEFPI[LIRI\TIRWIWQYWXFITEMH
*MRERGMRKƁ %GUYMVMRKJYRHWJSVXLITVSNIGX[LMGLQE]GSQIJVSQI\XIVREPWSYVGIW
ƈ():)0347',)(90)ƉƁ /)=83307
7GLIHYPI2IX[SVO%REP]WMWƁ -HIRXMJ]MRKIEVP]ERHPEXIWXEVXJMRMWLHEXIW
'VMXMGEP4EXL1IXLSHƁ )WXMQEXMRKQMRMQYQTVSNIGXHYVEXMSRERHEQSYRXSJWGLIHYPMRKJPI\MFMPMX]
6IWSYVGI3TXMQM^EXMSRƁ %HNYWXMRKEGXMZMXMIWWSVIWSYVGIWEVIETTVSTVMEXIP]EPPSGEXIH
7GLIHYPI'SQTVIWWMSRƁ 7LSVXIRMRKWGLIHYPI[MXLSYXVIHYGMRKWGSTI
%KMPI6IPIEWI4PERRMRKƁ %XMQIPMRISJXLIVIPIEWIWGLIHYPIFEWIHSRXLITVSHYGXVSEHQETZMWMSR
ƈ():)0347',)(90)ƉƁ /)=3984987
7GLIHYPI&EWIPMRI %TTVSZIHZIVWMSRSJXLIWGLIHYPIYRHIVGLERKIGSRXVSPGSQTEVIHXSEGXYEPW
4VSNIGX7GLIHYPI -RGPYHIWPMROIHEGXMZMXMIW[MXLTPERRIHHEXIWHYVEXMSRWQMPIWXSRIWVIWSYVGIW
7GLIHYPI(EXEƁ 7YTTSVXMRKHIXEMPJSVXLIWGLIHYPI IKEPXIVREXMZIWGLIHYPIGEWLJPS[TVSNIGXMSRW 4VSNIGX'EPIRHEVW -HIRXMJMIWXLITVSNIGXƅW[SVOMRKHE]WERHWLMJXW
ƈ'328630'3787ƉƁ (%8%%2%0=7-7
)EVRIH:EPYI%REP]WMW ):%
4PERRIH:EPYI 4: Ɓ 8LIEYXLSVM^IHFYHKIXEWWMKRIHXSEREGXMZMX]RSXMRGPYHMRKVIWIVZI
)EVRIH:EPYI ): Ɓ 8LIFYHKIXEWWSGMEXIH[MXLXLI[SVOXLEXLEWFIIRGSQTPIXIH ƈIEVRIHƉ %GXYEP'SWX %' Ɓ 8LIXSXEPGSWXMRGYVVIHXSEGGSQTPMWLXLI[SVOXLEX):QIEWYVIH
:EVMERGI%REP]WMW
7GLIHYPI:EVMERGI 7: 7:!): 4:
8LIEQSYRX]SYEVIELIEHSVFILMRHWGLIHYPI
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':!):Ɓ %'
8LIEQSYRX]SYEVIYRHIVSVSZIVFYHKIX
7GLIHYPI4IVJ-RHI\ 7474-!):4:
=SYVWGLIHYPIIJJMGMIRG]VEXMS
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=SYVGSWXIJJMGMIRG]VEXMS
8VIRH%REP]WMW
&YHKIXEX'SQTPIXMSR &%' Ɓ 8LIXSXEPTPERRIHZEPYI 4: JSVXLITVSNIGX
)WXMQEXIXS'SQTPIXMSR )8' Ɓ 8LIJSVIGEWXIHEQSYRXRIIHIHXSJMRMWLVIQEMRMRKTVSNIGX[SVO
)WXMQEXIEX'SQTPIXMSR )%' Ɓ 8LIJSVIGEWXIHEQSYRXWTIRXSRXLIIRXMVITVSNIGX
)%'!%')8'Ə)%'!%' &%'Ɓ): Ə)%'!&%''4-Ə)%'!%'? &%'Ɓ): '4-\74- A
8S'SQTPIXI4IVJSVQERGI-RHI\ 8'4 8LIGSWXTIVJSVQERGI '4- RIIHIHXSQIIX]SYVKSEP
'SRWMHIVWXLIGSWXXSJMRMWLXLISYXWXERHMRK[SVOERH]SYVVIQEMRMRKFYHKIX
ƈ)78-1%8)%'8-:-8=(96%8-327ƉƁ )78-1%8-2+8)',2-59)7
CHAPTER 8 – PROJECT QUALITY MANAGEMENT
&SXXSQ9T)WXMQEXMRKƁ %KKVIKEXMRKIWXMQEXIWSJPS[IVPIZIPGSQTSRIRXWSJXLI;&7
%REPSKSYW)WXMQEXMRKƁ 9WMRKLMWXSVMGEPHEXEJVSQEWMQMPEVTVSNIGXSVEGXMZMX]
4EVEQIXVMG)WXMQEXMRKƁ 9WMRKEREPKSVMXLQFYMPXSRLMWXSVMGEPHEXEXSKIRIVEXIERIWXMQEXI
8LVII4SMRX)WXMQEXMRKƁ %ZIVEKMRKSTXMQMWXMGTIWWMQMWXMGERHQSWXPMOIP]IWXMQEXIW
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ƈ)78-1%8)%'8-:-8=(96%8-327ƉƁ /)=3984987
4PER5YEPMX]1KQX 4 -HIRXMJ]MRKUYEPMX]VIUYMVIQIRXWERHHSGYQIRXMRKLS[XSGSQTP][MXLXLIQ
1EREKI5YEPMX] ) 'SRZIVXMRKXLIUYEPMX]QKQXTPERMRXSEGXMSREFPIUYEPMX]EGXMZMXMIW
'SRXVSP5YEPMX] 1 1SRMXSVMRKSYXGSQIWSJUYEPMX]EGXMZMXMIWXSIZEPYEXITIVJSVQERGI
(YVEXMSR)WXMQEXIWƁ )WXMQEXIHRYQFIVSJXMQITIVMSHWXSGSQTPIXIXLI[SVO
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIHYVEXMSRIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG
86)2(7-259%0-8=1%2%+)1)28
CHAPTER 7 – PROJECT COST MANAGEMENT
'YWXSQIV7EXMWJEGXMSRƁ 1IIXMRKVIUYMVIQIRXWERHJMXRIWWJSVYWI WEXMWJMIWXLIVIEPRIIH 'SRXMRYEP-QTVSZIQIRXƁ 9WMRKXLI4('% TPERHSGLIGOEGX G]GPIXSMQTVSZISYVTVSGIWWIW
1EREKIQIRX6IWTSRWMFMPMX]Ɓ 1EREKIQIRXMWVIWTSRWMFPIJSVTVSZMHMRKXLIRIGIWWEV]VIWSYVGIW
1YXYEPP]&IRIJMGMEP4EVXRIVWLMTW[MXL7YTTPMIVWƁ &YMPHPSRKXIVQVIPEXMSRWLMTW[MXLWYTTPMIVW
463')77)7
4PER'SWX1KQX 4 (SGYQIRXMRKLS[XSIWXMQEXIERHGSRXVSPGSWXW
)WXMQEXI'SWXW 4 'EPGYPEXMRKXLIJMRERGIWRIIHIHXSGSQTPIXITVSNIGXEGXMZMXMIW
(IXIVQMRI&YHKIX 4 7YQQMRKXLIGSWXWSJMRHMZMHYEPEGXMZMXMIWXSKIRIVEXIXLIGSWXFEWIPMRI
'SRXVSP'SWXW 1 1SRMXSVMRKTVSNIGXGSWXWERHQEREKMRKGLERKIWXSXLIGSWXFEWIPMRI
ƈ)78-1%8)'3787ƉƁ /)=3984987
'SWX)WXMQEXIWƁ 4VSFEFPIGSWXWVIUYMVIHXSGSQTPIXITVSNIGX[SVO PEFSVQEXIVMEPWIXG
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIGSWXIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG
'3783*59%0-8=Ɓ ƈ59%0-8=40%22-2+Ɖ
'SWXSJ5YEPMX]Ɓ )JJSVXWXSIRWYVIKSSHUYEPMX]ERHEHHVIWWGEWIWSJTSSVUYEPMX]
'SWXSJ'SRJSVQERGIƁ 1SRI]WTIRHXSEZSMHJEMPYVIWHYVMRKXLITVSNIGX
4VIZIRXMSR Ɓ (IWMKRERHFYMPHUYEPMX]TVSHYGXW IKXVEMRMRKIUYMTQIRXERHTVSGIWWHSGYQIRXW %TTVEMWEP Ɓ %WWIWWUYEPMX] IKMRWTIGXMSRERHXIWXMRK 'SWXSJ2SR'SRJSVQERGIƁ 1SRI]WTIRXXSJM\JEMPYVIW
-RXIVREP*EMPYVIƁ )VVSVWJSYRHF]XLITVSNIGXXIEQ IKVI[SVOERHWGVET )\XIVREP*EMPYVI Ɓ )VVSVWJSYRHF]XLIGYWXSQIV IK[EVVERXMIWVIGEPPWERHPSWXFYWMRIWW ƈ()8)61-2)&9(+)8ƉƁ /)=3984987
ƈ40%259%0-8=1%2%+)1)28ƉƁ /)=3984987
'SWX&EWIPMRIƁ 8LIETTVSZIHFYHKIXI\GPYHIWQEREKIQIRXVIWIVZIWGSQTEVIHXSXLIEGXYEPW
4VSNIGX*YRHMRK6IUYMVIQIRXWƁ 3YXPMRIW[LIRGSWXWQYWXFITEMH EWJYRHMRKQE]FIMRGVIQIRXEP 5YEPMX]1EREKIQIRX4PERƁ (IWGVMFIWLS[ERSVKERM^EXMSRƅWUYEPMX]TSPMGMIW[MPPFIMQTPIQIRXIH
5YEPMX]1IXVMGWƁ (IWGVMTXMSRSJETVSNIGXSVTVSHYGXEXXVMFYXIERHLS[XSQIEWYVIMX
%7)0)'8-323*59%0-8=1%2%+)1)2883307
ƈ%'59-6)6)7396')7ƉƁ /)=83307
(EXE6ITVIWIRXEXMSR
%JJMRMX](MEKVEQƁ %QMRHQETTMRKXIGLRMUYIYWIHXSSVKERM^IGEYWIWSJHIJIGXWMRXSGEXIKSVMIW
'EYWIERH)JJIGX(MEKVEQƁ ,IPTWXSSVKERM^IERHHMWTPE]XLISVMKMRWSJEUYEPMX]TVSFPIQ
*PS[GLEVXƁ (ITMGXWXLIWIUYIRGISJTVSGIWWWXITWXLEXVIWYPXWMREHIJIGX
0SKMGEP(EXE1SHIPƁ 7LS[WLS[HEXEJPS[WMREGSQTER]LIPTWHMEKRSWIHEXEUYEPMX]MWWYIW
,MWXSKVEQƁ (MWTPE]WHEXEEFSYXHIJIGXWMREWXEXMWXMGEPHMWXVMFYXMSR
1EXVM\(MEKVEQƁ 7LS[WXLIWXVIRKXLSJVIPEXMSRWLMTWXLEXI\MWXFIX[IIRZEVMEFPIW
7GEXXIV(MEKVEQWƁ (MWTPE]WLS[XLIEQSYRXSJHIJIGXWEVIVIPEXIHXSSXLIVZEVMEFPIW
'SRXVSP'LEVXƁ (MWTPE]WTVSGIWWHEXESZIVXMQIERHEKEMRWXGSRXVSPPMQMXW WXHHIZMEXMSRW (EXE+EXLIVMRK
&IRGLQEVOMRKƁ 'SQTEVMRKSYVSVKERM^EXMSR[MXLSXLIVWXSMHIRXMJ]EVIEWJSVMQTVSZIQIRX
'LIGO7LIIXWƁ 9WIHJSVGSYRXMRK ƈXEPP]MRKƉ [LIRKEXLIVMRKHEXEEFSYXUYEPMX]TVSFPIQW
7XEXMWXMGEP7EQTPMRKƁ 'SPPIGXMRKHEXEEFSYXETSVXMSRSJXLITSTYPEXMSRJSVYWIMRUYEPMX]EREP]WMW
5YIWXMSRREMVIW7YVZI]WƁ 9WIHXSKEXLIVJIIHFEGOEFSYXGYWXSQIVWEXMWJEGXMSR
(EXE%REP]WMW
'SWXSJ5YEPMX]Ɓ )JJSVXWXSIRWYVIKSSHUYEPMX]ERHEHHVIWWGEWIWSJTSSVUYEPMX]
'SWX&IRIJMX%REP]WMWƁ 'SQTEVIWXLIGSWXSJUYEPMX]EKEMRWXXLIFIRIJMX IKPIWWVI[SVO 6SSX'EYWI%REP]WMW 6'% Ɓ ;SVOMRKXSHIXIVQMRIXLIYRHIVP]MRKGEYWIWSJERMWWYI
4VSGIWW%REP]WMWƁ -HIRXMJ]STTSVXYRMXMIWJSVTVSGIWWMQTVSZIQIRXW
%YHMXW Ɓ 'LIGOMRKMJXLITVSNIGXMWJSPPS[MRKTSPMG]TVSGIWWYWYEPP]TIVJSVQIHF]I\XIVREPXIEQ
(IWMKRJSV< (J< Ɓ 3TXMQM^MRKEWTIGMJMGEWTIGXSJETVSHYGXƅWHIWMKR IKVIPMEFMPMX]WEJIX]IXG -RWTIGXMSR Ɓ (IXIVQMRMRKMJ[SVOGSRJSVQWXSHSGYQIRXIHWXERHEVHW
8IWXMRK 4VSHYGX)ZEPYEXMSRWƁ 8IWXMRKETVSHYGXXSJMRHIVVSVWSVHIJIGXW
4VI%WWMKRQIRXƁ ;LIRTL]WMGEPVIWSYVGIWSVXIEQQIQFIVWEVIWIPIGXIHMREHZERGI
:MVXYEP8IEQWƁ 8IEQW[MXLPMXXPISVRSJEGIXSJEGIMRXIVEGXMSR
1YPXM'VMXIVME(IGMWMSR%REP]WMWƁ 6EROMRKTSXIRXMEPXIEQQIQFIVW IKF]GSWXI\TIVMIRGIIXG
2IKSXMEXMSR Ɓ2IKSXMEXMSRW[MXLQEREKIVW ERHI\XIVREPXIEQWERHSVKERM^EXMSRW JSVVIWSYVGIW
CHAPTER 9 – PROJECT RESOURCE MANAGEMENT
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4PER6IWSYVGI1KQX 4 (SGYQIRXMRKLS[XSIWXMQEXIEGUYMVIERHQEREKITVSNIGXVIWSYVGIW
)WXMQEXI%GXMZMX]6IWSYVGIW 4 )WXMQEXMRKXLIPEFSVQEXIVMEPWRIIHIHXSGSQTPIXIXLITVSNIGX
%GUYMVI6IWSYVGIW ) 3FXEMRMRKXLIPEFSVQEXIVMEPWXSGSQTPIXIXLITVSNIGX
(IZIPST8IEQ ) -QTVSZMRKXIEQWOMPPWERHVIPEXMSRWXSIRLERGITVSNIGXTIVJSVQERGI
1EREKI8IEQ ) 8VEGOMRKXIEQQIQFIVTIVJSVQERGITVSZMHMRKJIIHFEGOERHVIWSPZMRKMWWYIW
'SRXVSP6IWSYVGIW 1 1SRMXSVMRKTPERRIHZIVWYWEGXYEPVIWSYVGIYWEKI
ƈ40%26)7396')1%2%+)1)28ƉƁ /)=83307
ƈ%'59-6)6)7396')7ƉƁ /)=3984987
4L]WMGEP6IWSYVGI%WWMKRQIRXW Ɓ (IWGVMFIWQEXIVMEPIUYMTQIRXERHWYTTPMIWXLEX[MPPFIRIIHIH
4VSNIGX8IEQ%WWMKRQIRXWƁ 3YXPMRIW[LS[MPPHS[LEXSRXLITVSNIGX
6IWSYVGI'EPIRHEVƁ 7LS[WXLI[SVOMRKHE]WERHWLMJXWSR[LMGLIEGLWTIGMJMGVIWSYVGIMWEZEMPEFPI
ƈ():)0348)%1ƉƁ /)=83307
'S0SGEXMSRƁ 8IEQTSWMXMSRIHGPSWIXSIEGLSXLIVXSMQTVSZIGSQQYRMGEXMSRERHTVSHYGXMZMX]
:MVXYEP8IEQWƁ 8IEQW[MXLPMXXPISVRSJEGIXSJEGIMRXIVEGXMSRGERLIPTGYXGSWXW IKJSVXVEZIP 'SQQYRMGEXMSR8IGLRSPSK]Ɓ 'SYPHMRGPYHIZMHISGSRJIVIRGMRKIQEMPWLEVIHVITSWMXSVMIWIXG
-RXIVTIVWSREP7OMPPWƁ 'SYPHMRGPYHIGSRJPMGXQEREKIQIRXMRJPYIRGMRKQSXMZEXMSRRIKSXMEXMSRIXG
6IGSKRMXMSR 6I[EVHWƁ 1SXMZEXMRKXIEQQIQFIVWXSEGLMIZIHIWMVIHFILEZMSV
8VEMRMRK Ɓ %GXMZMXMIWXSMQTVSZIXLIWOMPPWSJXLIXIEQ IKGPEWWVSSQXVEMRMRKMRJSVQEPGSEGLMRK
-RHMZMHYEP 8IEQ%WWIWWQIRXWƁ %WWIWWIWXLIXIEQWWXVIRKXLWERH[IEORIWWIW
78%+)73*8)%1():)0341)28Ɓ ƈ89'/1%20%(()6Ɖ
*SVQMRKƁ 8IEQQIQFIVWEVIMRXVSHYGIHXSXLITVSNIGXERHXLIMVVSPIWERHVIWTSRWMFMPMXMIW
7XSVQMRKƁ 8IEQQIQFIVWFIKMRXSIRGSYRXIVTSXIRXMEPGSRJPMGX
2SVQMRKƁ 8LIXIEQFIKMRWXS[SVOXSKIXLIVERHXVYWXIEGLSXLIV
4IVJSVQMRKƁ 8LIXIEQMWJYRGXMSRMRKEXELMKLPIZIPERH[SVOMRKGSPPEFSVEXMZIP]XSEHHVIWWMWWYIW
%HNSYVRMRKƁ 8LIXIEQJMRMWLIWXLIGYVVIRXTVSNIGXERHQSZIWSRXSERSXLIV
'32*0-'86)73098-328)',2-59)7
;MXLHVE[%ZSMHƁ )ZEHISVHIPE]XLIGSRJPMGXMRSVHIVXSFIFIXXIVTVITEVIHXSEHHVIWWMX
7QSSXL%GGSQQSHEXI Ɓ *SGYWSREVIEWSJEKVIIQIRXSV]MIPHMRKXSSXLIVWXSQEMRXEMRLEVQSR]
'SQTVSQMWI6IGSRGMPIƁ 7IIOEWSPYXMSRXLEXSRP]TEVXMEPP]WEXMWJMIWEPPTEVXMIW
*SVGI(MVIGXƁ 4YWLEZMI[TSMRXSRERSXLIVƁ X]TMGEPP]F]YWMRKETSWMXMSRSJTS[IV
'SPPEFSVEXI4VSFPIQ7SPZIƁ ;SVOXSKIXLIVGSRWXVYGXMZIP]XSMRGSVTSVEXIQYPXMTPIZMI[TSMRXW
CHAPTER 10 – PROJECT COMMUNICATIONS MANAGEMENT
3VKERM^EXMSREP8LISV]Ɓ )\TPEMRWLS[TISTPIXIEQWERHSVKERM^EXMSREPYRMXWFILEZI
(EXE6ITVIWIRXEXMSR8IGLRMUYIW
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6IWTSRWMFMPMX]'LEVX QEXVM\ Ɓ 7LS[WVIWSYVGIWEWWMKRIHXS[SVOTEGOEKIW IK6%' 6SPI(IWGVMTXMSR XI\X Ɓ (IXEMPIHVSPIHIWGVMTXMSRW UYEPMJMGEXMSRWVIWTSRWMFMPMXMIWEYXLSVMX]Ə
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3YXPMRIWLS[]SYMHIRXMJ]EGUYMVIEWWMKRXVEMRHIZIPSTVI[EVHERHGSRXVSPXLSWIVIWSYVGIW
8IEQ'LEVXIV Ɓ 3YXPMRIWXLIXIEQƅWZEPYIWGSQQYRMGEXMSRKYMHIPMRIWHIGMWMSRTVSGIWWIXG
-RXIVREP Ɓ MRWMHIXLITVSNIGX
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ƈ)78-1%8)%'8-:-8=6)7396')7ƉƁ /)=3984987
6IWSYVGI6IUYMVIQIRXWƁ 8LIX]TIWUYERXMXMIWSJVIWSYVGIWVIUYMVIHJSVIEGLEGXMZMX]
6IWSYVGI&VIEOHS[R7XVYGXYVI 6&7 Ɓ %LMIVEVGLMGEPZMI[SJVIWSYVGIWF]GEXIKSV]X]TI
&EWMWSJ)WXMQEXIWƁ (IXEMPWWYTTSVXMRKXLIVIWSYVGIIWXMQEXIW IKQIXLSHEWWYQTXMSRWIXG
4PER'SQQYRMGEXMSRW1KQX 4 (IZIPSTMRKETPERJSVGSQQWFEWIHSRWXEOILSPHIVRIIHW
1EREKI'SQQYRMGEXMSRW ) 'VIEXMRKERHHMWXVMFYXMRKTVSNIGXMRJSVQEXMSR
1SRMXSV'SQQYRMGEXMSRW 1 1SRMXSVMRKGSQQYRMGEXMSRWXSIRWYVIWXEOILSPHIVWRIIHWEVIQIX
)\XIVREP Ɓ SYXWMHIKVSYTW
-RJSVQEP Ɓ IQEMPWERHGSRZIVWEXMSRW
,SVM^SRXEP Ɓ [MXLTIIVW
9RSJJMGMEP Ɓ ƈSJJXLIVIGSVHƉ
2SRZIVFEP Ɓ XLIYWISJFSH]PERKYEKI
'31192-'%8-321)8,3(7
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4YPP'SQQYRMGEXMSRƁ 6IUYMVIWVIGMTMIRXWXSEGGIWWMXSRXLIMVS[RXMQI ƈTYPPMRKƉ [LIRRIIHIH
-RXIVEGXMZI'SQQYRMGEXMSRƁ &MHMVIGXMSREPGSQQYRMGEXMSRFIX[IIRTISTPI IKZMHISGLEXW '31192-'%8-3271%2%+)1)2840%2Ɓ /)='31432)287
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;LS[MPPVIGIMZIXLIMRJSVQEXMSR IKXLIWTSRWSVMRXIVREPWXEOILSPHIVWXLITYFPMGIXG ,S[[MPPXLIMRJSVQEXMSRFIWIRX IKIQEMPGSRJIVIRGIGEPP ;LEXVIWSYVGIW[MPPFIEPPSGEXIHSVGSQQYRMGEXMSREGXMZMXMIW
,S[[MPPFIERMWWYIFIIWGEPEXIHMJSRIEVMWIW
%ZSMHƁ )PMQMREXIXLIXLVIEXSVTVSXIGXXLITVSNIGXJVSQMXWMQTEGX
8VERWJIVƁ 7LMJXXLIMQTEGXSJEXLVIEXXSEXLMVHTEVX]
1MXMKEXIƁ 6IHYGIXLITVSFEFMPMX]SJSGGYVVIRGISVMQTEGXSJEVMWO
%GGITXƁ %GORS[PIHKIXLIVMWOERHRSXXEOIER]EGXMSRYRPIWWXLIVMWOSGGYVW
)WGEPEXI Ɓ *SVVMWOWFI]SRHXLITVSNIGXƅWWGSTIEYXLSVMX]GSQQYRMGEXIXLIQXSXLITVSTIVTEVXMIW
'31192-'%8-3213()078)47
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8VERWQMXƁ 8LIIRGSHIHQIWWEKIMWWIRX F]XLIWIRHIV YWMRKEGSQQYRMGEXMSRQIHMYQ
2SMWI Ɓ :EVMSYWJEGXSVWQE]GSQTVSQMWIXLIQIWWEKI IKHMWXERGIGYPXYVEPHMJJIVIRGIWIXG (IGSHIƁ 8LIVIGIMZIVXVERWPEXIWXLIIRGSHIHQIWWEKIMRXSQIERMRKJYPXLSYKLXW
%GORS[PIHKIƁ 8LIVIGIMZIVQE]EGORS[PIHKIXLEXXLI]VIGIMZIHXLIQIWWEKI
*IIHFEGO6IWTSRWIƁ 8LIVIGIMZIVQE]IRGSHIEVIWTSRWIERHXVERWQMXMXXSXLIWIRHIV
'31192-'%8-32',%22)07'%0'90%8-32
SJWXEOILSPHIVW!R
SJGSQQYRMGEXMSRGLERRIPW!R R SJGSQQYRMGEXMSRGLERRIPW! Ə ƏƏ
CHAPTER 11 – PROJECT RISK MANAGEMENT
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4PER6MWO1KQX 4 (IJMRMRKLS[XSGSRHYGXVMWOQKQXSRXLITVSNIGX
-HIRXMJ]6MWOW 4 (IXIGXMRKVMWOWXLEXQE]EJJIGXXLITVSNIGX
4IVJSVQ5YEPMXEXMZI6MWO%REP]WMW 4 4VMSVMXM^MRKVMWOWF]IZEPYEXMRKXLIMVTVSFEFMPMX]ERHMQTEGX
4IVJSVQ5YERXMXEXMZI6MWO%REP]WMW 4 2YQIVMGEPP]EREP]^MRKXLIIJJIGXSJVMWOWSRSFNIGXMZIW
4PER6MWO6IWTSRWIW 4 (IJMRMRKWXVEXIKMIWERHEGXMSRWXSEHHVIWWTVSNIGXVMWOW
-QTPIQIRX6MWO6IWTSRWIW ) -QTPIQIRXMRKTPERRIHVMWOVIWTSRWIW
1SRMXSV6MWOW 1 8VEGOMRKVMWOWMHIRXMJ]MRKERHEREP]^MRKRI[SRIW
/)='32')487
6MWO Ɓ %RYRGIVXEMRIZIRXXLEXMJSGGYVWLEWETSWMXMZISVRIKEXMZIIJJIGXSRXLITVSNIGX
4VSFEFMPMX]Ɓ ,S[PMOIP]MWXLIVMWOXSLETTIR#
-QTEGX Ɓ -JXLIVMWOHSIWLETTIRLS[KSSHSVFEH[MPPXLIIJJIGXWFI#
6MWO6IKMWXIVƁ -RGPYHIWMHIRXMJMIHVMWOWERHVIWTSRWITPERW9THEXIHXLVSYKLSYXVMWOTPERRMRK
ƈ-()28-*=6-7/7ƉƁ /)=83307
(EXE+EXLIVMRK
&VEMRWXSVQMRKƁ +IRIVEPXIGLRMUYIJSVMHIRXMJ]MRKVMWOW
'LIGOPMWXWƁ 9WIHXSHIXIVQMRIMJVMWOWSRTEWXTVSNIGXWETTP]XSSYVRI[TVSNIGX
-RXIVZMI[MRKƁ -RXIVZMI[MRKI\TIVMIRGIHWXEOILSPHIVWERHI\TIVXWXSMHIRXMJ]VMWOW
(EXE%REP]WMW
7;38%REP]WMW Ɓ ,IPTWMHIRXMJ]TSXIRXMEPVMWOWWXERHWJSVWXVIRKXL[IEORIWWSTTSVXYRMX]XLVIEX
6SSX'EYWI%REP]WMW 6'% Ɓ ;SVOMRKXSHIXIVQMRIXLIYRHIVP]MRKGEYWIWSJERMWWYI
(SGYQIRX%REP]WMWƁ 6IZMI[MRKHSGYQIRXMRTYXWXSMHIRXMJ]TSWWMFPIVMWOW
%WWYQTXMSR%REP]WMW Ɓ -HIRXMJ]MRKVMWOWXSXLITVSNIGXJVSQMREGGYVEG]SJEWWYQTXMSRW
ƈ4)6*36159%28-8%8-:)6-7/%2%0=7-7ƉƁ ƈ(%8%%2%0=7-7Ɖ83307
7MQYPEXMSRW Ɓ 7MQYPEXIW ƈMXIVEXIWƉ XLIIJJIGXSJVMWOWSRTVSNIGXSYXGSQIW 1SRXI'EVPS
7IRWMXMZMX]%REP]WMW Ɓ %WWIWWMRK[LMGLVMWOGSYPHLEZIXLIFMKKIWXMQTEGXSRTVSNIGXSYXGSQIW
(IGMWMSR8VII%REP]WMW Ɓ 7LS[WEPXIVREXITEXLWXLVSYKLETVSNIGXXSWYTTSVXHIGMWMSRQEOMRK
-RJPYIRGI(MEKVEQW Ɓ 7LS[WIJJIGXWFIX[IIRTVSNIGXZEVMEFPIW 7GYVZIWXSVREHSHMEKVEQW 437-8-:)6-7/6)74327)7 34436892-8-)7
)\TPSMXƁ )PMQMREXIXLIYRGIVXEMRX]F]IRWYVMRKXLISTTSVXYRMX]HIJMRMXIP]LETTIRW
)RLERGI Ɓ -RGVIEWIXLITVSFEFMPMX]ERHSVTSWMXMZIMQTEGXWSJERSTTSVXYRMX]
7LEVI Ɓ %PPSGEXMRKS[RIVWLMTXSEXLMVHTEVX][LSMWFIWXEFPIXSGETXYVIXLIFIRIJMX
%GGITX Ɓ 8EOIEHZERXEKISJXLISTTSVXYRMX]MJMXEVMWIWFYXHSRSXEGXMZIP]TYVWYIMX
)WGEPEXI Ɓ *SVVMWOWFI]SRHXLITVSNIGXƅWWGSTIEYXLSVMX]GSQQYRMGEXIXLIQXSXLITVSTIVTEVXMIW
CHAPTER 12 – PROJECT PROCUREMENT MANAGEMENT
463')77)7
4PER4VSGYVIQIRX1KQX 4 (SGYQIRXMRKXLITVSGYVIQIRXQIXLSHMHIRXMJ]MRKTSXIRXMEPWIPPIVW
'SRHYGX4VSGYVIQIRXW ) 'SPPIGXMRKWIPPIVVIWTSRWIWGLSSWMRKEWIPPIVERHE[EVHMRKEGSRXVEGX
'SRXVSP4VSGYVIQIRXW 1 1EREKMRKTVSGYVIQIRXVIPEXMSRWLMTWERHQSRMXSVGSRXVEGXTIVJSVQERGI
ƈ40%2463'96)1)281%2%+)1)28ƉƁ /)=3984987
4VSGYVIQIRX1EREKIQIRX4PERƁ (IWGVMFIWLS[XSEGUYMVIKSSHWWIVZMGIWJVSQI\XIVREPSVKW
4VSGYVIQIRX7XVEXIK] Ɓ 3YXPMRIWHIPMZIV]QIXLSHWGSRXVEGXX]TIWERHTVSGYVIQIRXTLEWIW
4VSGYVIQIRX7XEXIQIRXSJ;SVO 73; Ɓ 8LITSVXMSRSJXLIWGSTIFEWIPMRIXSMRGPYHIMREGSRXVEGX
&MH(SGYQIRXWƁ 9WIHXSWSPMGMXTVSTSWEPWJVSQTVSWTIGXMZIWIPPIVW IK6*-6*46*5 1EOISV&Y](IGMWMSRWƁ (IGMWMSRWEFSYX[LIXLIVSVRSX[SVORIIHWXSFITYVGLEWIHI\XIVREPP]
7SYVGI7IPIGXMSR'VMXIVMEƁ 8LIGVMXIVMEYWIHXSVEXISVWGSVIWIPPIVW 7YGLEWSZIVEPPGSWX
-RHITIRHIRX'SWX)WXMQEXIWƁ +IRIVEXMRKSYVS[RGSWXIWXMQEXIXSYWIEWEFIRGLQEVOJSVFMHW
ƈ'32(9'8463'96)1)287ƉƁ /)=83307
%HZIVXMWMRKƁ 9WMRKEHZIVXMRKXSHVE[QSVITSXIRXMEPWIPPIVW
&MHHIV'SRJIVIRGIWƁ 1IIXMRKWFIX[IIRXLIFY]IVERHTSWWMFPIWIPPIVWTVMSVXSWYFQMXXEPSJFMHW
(EXE%REP]WMWƁ 9WMRKEJSVQEPTVSTSWEPIZEPYEXMSRVIZMI[TVSGIWW
-RXIVTIVWSREP7OMPPW 2IKSXMEXMSR Ɓ 9WIHXSGPEVMJ]XLIWXVYGXYVIERHXIVQWSJEGSRXVEGX
ƈ'328630463'96)1)287ƉƁ /)=83307
(EXE%REP]WMW
4IVJSVQERGI6IZMI[WƁ %WXVYGXYVIHVIZMI[SJXLIWIPPIVƅWTVSKVIWW
)EVRIH:EPYI%REP]WMW ):% Ɓ %WWIWWXLIGSWXWGLIHYPIZEVMERGIERHTIVJSVQERGISJXLIWIPPIV
8VIRH%REP]WMWƁ *SVIGEWXMRKXLIIWXMQEXIHGSWXWEXGSQTPIXMSR )%' 'PEMQW%HQMRMWXVEXMSRƁ ,ERHPMRKGSRXIWXIHGLERKIW[LIVIXLIFY]IVWIPPIVHSRƅXEKVII %(6 %YHMXW Ɓ %VIZMI[SJXLITVSGYVIQIRXTVSGIWWXSMHIRXMJ]WYGGIWWIWERHJEMPYVIW
'3286%'88=4)7
*M\IH4VMGI
*MVQ*M\IH4VMGI **4 Ɓ 8LITVMGIMWHIXIVQMRIHEXXLIWXEVXERHMWRSXWYFNIGXXSGLERKI
*M\IH4VMGI-RGIRXMZI*II *4-* Ɓ &SRYWIWQE]FIKMZIRMJGIVXEMRSFNIGXMZIWEVIEGLMIZIH
*M\IH4VMGI[)GSRSQMG4VMGI%HNYWXQIRX *4)4% Ɓ 1E]EHNYWXFEWIHSRIGSRSQMGMRHMGIW
'SWX6IMQFYVWEFPI
'SWX4PYW*M\IH*II '*44 Ɓ 8LIWIPPIVMWVIMQFYVWIHJSVGSWXWERHKMZIREJM\IHTE]QIRX
'SWX4PYW-RGIRXMZI*II '4-* Ɓ &SRYWIWQE]FIKMZIRMJGIVXEMRSFNIGXMZIWEVIEGLMIZIH
'SWX4PYW%[EVH*II '4%* Ɓ %JIIMWIEVRIHMJFVSEHWYFNIGXMZITIVJSVQERGIGVMXIVMEEVIQIX
8MQI 1EXIVMEPW 8 1 Ɓ 'SWXQE]RSXFIJYPP]HIJMRIHEXXLIWXEVXERHWGSTIQE]FISTIRIRHIH
CHAPTER 13 – PROJECT STAKEHOLDER MANAGEMENT
/)='32')487
4VSNIGX7XEOILSPHIVWƁ %R]SRI[LSQE]FIEJJIGXIHF]XLITVSNIGX
1E]FIEGXMZIP]MRZSPZIHQE]LEZIHMJJIVMRKI\TIGXEXMSRWQE]FITSWMXMZIP]RIKEXMZIP]MQTEGXIH
7XEOILSPHIV6IKMWXIVƁ (SGYQIRXWXLIJSPPS[MRK WIRWMXMZI MRJSVQEXMSREFSYX]SYVWXEOILSPHIVW
-HIRXMJMGEXMSR-RJSVQEXMSRƁ 2EQISVKERM^EXMSRPSGEXMSRVSPIIXG
%WWIWWQIRX-RJSVQEXMSRƁ 1ENSVVIUYMVIQIRXWI\TIGXEXMSRWMRJPYIRGIIXG
7XEOILSPHIV'PEWWMJMGEXMSRƁ -RXIVREPI\XIVREPMQTEGXMRJPYIRGITS[IVMRXIVIWXIXG
463')77)7
-HIRXMJ]7XEOILSPHIVW - (IXIVQMRMRK[LS[MPPFIEJJIGXIHF]XLITVSNIGX
4PER7XEOILSPHIV)RKEKIQIRX 4 (IZIPSTMRKWXVEXIKMIWXSIRKEKIWXEOILSPHIVWHYVMRKXLITVSNIGX
1EREKI7XEOILSPHIV)RKEKIQIRX ) 'SQQYRMGEXMRK[MXLWXEOILSPHIVWERHEHHVIWWMRKMWWYIW
1SRMXSV7XEOILSPHIV)RKEKIQIRX 1 1SRMXSVMRKERHEHNYWXMRKTPERWJSVIRKEKMRKWXEOILSPHIVW
78%/),30()6'0%77-*-'%8-3213()07
4S[IV-RXIVIWX+VMHƁ F] PIZIPSJEYXLSVMX] TS[IV PIZIPSVGSRGIVR MRXIVIWX 4S[IV-RJPYIRGI+VMH Ɓ F] PIZIPSJEYXLSVMX] TS[IV EGXMZIMRZSPZIQIRX MRJPYIRGI -RJPYIRGI-QTEGX+VMHƁ F] EGXMZIMRZSPZIQIRX MRJPYIRGI EFMPMX]XSIJJIGXGLERKI MQTEGX 7XEOILSPHIV'YFI Ɓ 'SQFMRIWXLIKVMHWEFSZIMRXSE(QSHIP
7EPMIRGI1SHIPƁ F] TS[IV YVKIRG]ERH PIKMXMQEG]
(MVIGXMSRWSJ-RJPYIRGIƁ 'PEWWMJMIWEGGSVHMRKXSLS[XLI]GERMRJPYIRGIXLI[SVO
)<%140)73*78%/),30()67
-28)62%0
7TSRWSVWƁ 4VSZMHIWXLIVIWSYVGIW
4VSNIGX8IEQƁ 'VIEXIXLIHIPMZIVEFPIW
41Ɓ 4IVJSVQ41JYRGXMSRW FYHKIXMRK 413Ɓ 7XERHEVHM^ITVSNIGXKSZIVRERGI
)\XIVREP
'YWXSQIVWƁ %TTVSZIQEREKIXLISYXGSQIW
9WIVWƁ 9WIXLISYXGSQIWSJXLITVSNIGX
7YTTPMIVWƁ 9RHIVGSRXVEGXXSTVSZMHIXLMRKW
OTHER TIPS
463')77+63948-47
-RMXMEXMRK Ɓ 3RP]X[STVSGIWWIW (IZIPST4VSNIGX'LEVXIV-HIRXMJ]7XEOILSPHIVW
4PERRMRK Ɓ 9WYEPP]MRGPYHIWƈTPERƉƈIWXMQEXIƉSVƈHIJMRIƉ IK(IJMRI%GXMZMXMIW
)\IGYXMRK Ɓ 9WYEPP]MRGPYHIWƈQEREKIƉƈGSRHYGXƉSVƈEGUYMVIƉ IK'SRHYGX4VSGYVIQIRXW
1SRMXSVMRK 'SRXVSPPMRKƁ %P[E]WMRGPYHIWƈQSRMXSVƉƈGSRXVSPƉSVƈZEPMHEXIƉ IK'SRXVSP'SWXW
'PSWMRK Ɓ 3RP]SRITVSGIWW 'PSWI4VSNIGXSV4LEWI
-8834%88)627
3YXTYXWSJSRITVSGIWWSJXIRFIGSQIMRTYXWXSPEXIVTVSGIWWIW
-RTYXWERHSYXTYXWEVISJXIRHSGYQIRXW 8SSPWERHXIGLRMUYIWEVISJXIREGXMSRW
8LIƈ4VSNIGX1EREKIQIRX4PERƉMWERMRTYXXSRIEVP]IZIV]TVSGIWW
ƈ3VK4VSGIWW%WWIXWƉERHƈ)RXIVTVMWI)RZMVSRQIRXEP*EGXSVWƉEVIMRTYXWXSQSWXTVSGIWWIW
ƈ)\TIVX.YHKQIRXƉƈ(EXE%REP]WMWƉERHƈ1IIXMRKWƉEVIXSSPWXIGLRMUYIWSRQER]TVSGIWWIW
ƈ4VSNIGX(SGYQIRXW9THEXIWƉERHƈ4149THEXIWƉEVISYXTYXWSJQER]TVSGIWWIW
%R]XLMRKXLEXMRGPYHIWƈYTHEXIWƉ[MPPEP[E]WFIERSYXTYX RIZIVERMRTYXSVXSSP %R]XLMRKXLEXMRGPYHIWƈW]WXIQƉ[MPPEP[E]WFIEXSSP RIZIVERMRTYXSVSYXTYX -RHMZMHYEPTPERW IKƈ6MWO1KQX4PERƉ EVIEPQSWXEP[E]WERSYXTYXSJƈ4PERƏƉTVSGIWWIW
ƈ;SVO4IVJSVQERGI(EXEƉMWERMRTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ
ƈ'LERKIW6IUYIWXWƉEVIERSYXTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ
ƈ;SVO4IVJSVQERGI-RJSƉMWERSYXTYXSRƈ1SRMXSVMRKƉTVSGIWWIW )\GITXMRƈ-RXIKVEXMSRƉ