SAP S/4HANA Cloud, public edition (2-system
landscape)
Onboarding Guide
October 18, 2022
PUBLIC
Agenda
Implementation Overview
Day in life
•
Prepare
•
Explore
•
Realize
•
Deploy
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2
SAP S/4HANA Cloud
Drive the Digital Transformation with the Simplicity of the Cloud
STANDARDIZED
NATIVE INTEGRATION
Focused scope solutions
SuccessFactors Employee Central,
Ariba Network, Fieldglass, Concur,
etc.
FAST INNOVATION
FLEXIBLE GOVERNANCE
Continuous innovation cycle,
Regular upgrades
Software upgrades managed by SAP,
customer owns their configuration,
custom code and objects (e.g.
developer extensibility)
DYNAMIC EXTENSIBILITY
GUIDED CONFIGURATION
Ready-to-run SAP Best Practices
business processes activated with
SAP Central Business Configuration
Embedded ABAP environment, Business
Technology Platform, key user extensibility
SUBSCRIPTION CONTRACT
Pay as you go
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3
Customers have questions about deployment of SAP S/4HANA Cloud
SAP Activate guides them along their journey
How, what, why ….
How do I get started? What
resources do I need to be successful?
How will standard business
content and processes support
my business needs?
How do I enable my team to
implement cloud solution “the right
way”?
How will we extend the solution
where it doesn’t cover our needs
out of the box?
How will we setup printers in our cloud
environment?
What do we need to do in each
upgrade?
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Who is accountable for what deliverables?
Who will do what?
SAP Activate
How do we identify all our requirements
and make sure they are implemented well
in the software?
How do we integrate our ERP system into
our solution landscape?
What steps will we take to ensure
quality of the solution for our business
users?
How can I request Q-system? What
information do I need to provide?
4
SAP Activate Implementation Methodology
How Do SAP Cloud Implementation Projects Differ?
Standardized Solution
Focused scope solutions that allow tailoring to fit the customer’s business and reduce complexity
Innovation
Project Timeline
Extending the Solution
Updates and upgrades to public cloud
solutions are automatically applied by
SAP periodically
Key-user extensibility and side-by-side
extensibility
Implementation project starts immediately
after the subscription start date with
productive use in as little as 4 weeks
Roles
Handover to Support
Customer owns many more tasks of a
public cloud implementation such as data
migration, testing and change management
Cloud customers are handed over to SAP
Cloud Support for long term system
management
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5
SAP Activate Implementation Approach
Implementation Shift
Transformative
“Fit-to-standard”
Traditional ERP
 Business owns the solution
“Design to blueprint”
 Lead with ‘standard’, best
practices
 Consultative approach
 Agile, Modular, Scalable
 Waterfall project
methodology
 Rapid, repeatable delivery
steps
 Customized solution
 Accelerators: tools,
templates, and content
 Development, not
configuration
 Quicker and higher ROI
 Historically time consuming
and costly
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6
SAP Activate Implementation Methodology
The Road to SAP S/4HANA with SAP Activate
SAP Activate
●
●
●
SAP Best Practices
Is the innovation adoption framework that expedites
SAP S/4HANA implementations throughout the
customer lifecycle
Supports faster, less service intensive deployments
and is aiming at continuous adoption of innovations
throughout the entire project lifecycle
Supports different starting points for customers to
adopt SAP S/4HANA with a new implementation
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Fit-to-Standard approach based on pre-configured SAP
Best Practices to realize key cloud capabilities for an
accelerated adoption of SAP S/4HANA Cloud
SAP S/4HANA
Cloud
Methodology
Agile implementation methodology with
prescriptive and comprehensive implementation
tasks and how to-do documents / accelerators
Landscape
Transformation Deployment
Tools
Tools for requirements management, guided
configuration and automated testing
7
SAP S/4HANA Cloud Resources
•
•
•
•
•
•
SAP Activate Roadmap Viewer
SAP Support Portal
SAP Activate Methodology Community
SAP Best Practices Explorer
SAP Help Portal
SAP Central Business Configuration
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•
•
•
•
•
•
SAP Cloud ALM Support Site
SAP Influence Portal
SAP S/4HANA Cloud Implementation Learning Room
SAP S/4HANA Cloud Blogs
SAP S/4HANA Cloud Customer Community
SAP for Me
8
SAP Cloud ALM for Implementation
Enabler for Your digital Transformation

Self-guided and content-driven implementation based on
SAP Activate methodology and Best Practices content

Fast onboarding of project Teams and Progress
Monitoring of implementation activities

Supports Agile Implementation approach using user
stories and sprints

Manage Implementation Tasks – automatically generated
and adapted to customer scope

Supports Fit-to-standard workshops with convenient
visualization of Business Models and Process
Descriptions

Orchestrate your tests with manual tests and integration
of the SAP S/4HANA Cloud Test Automation Tool

Integrated reporting and analytics capabilities

Hundreds of accelerators available to facilitate project
tasks
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9
SAP Central Business Configuration
Key Target Components
Project
Experience
Scoping &
Organizational Structure
Central
Configuration
Business Configuration
Workspaces
Guided SAP cloud implementations
Scope your solution – select
countries/regions, business processes
& solution capabilities
Configure integrated end-to-end
business processes
Manage parallel implementation
projects
Ability to set up additional localizations
Manage company rollouts via
templates
Set up and maintain your organizational
structure
SAP Central Business Configuration
Content
Fueled by SAP Best Practices pre-configuration content and the Business Adaptation Catalog (BAC)
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10
Implementation Resources
SAP Activate Roadmap Viewer
Benefits:
•
SAP Fiori application to help you to guide your SAP
S/4HANA implementation project
•
Contains time-phased instructions to help execute tasks
throughout the implementation journey
•
Offers you a large number of accelerators to help you
run your project as efficient as possible
•
Content continuously updated to provide current and
accurate instruction
•
Guides you through the whole SAP S/4HANA Lifecycle
SAP Activate Roadmap Viewer
Access:
https://go.support.sap.com/roadmapviewer/
Getting Started with the SAP Activate Roadmap Viewer
The SAP Activate Roadmap Viewer provides the
same task and accelerator guidance as the SAP
Cloud ALM but does not include the many integrated
time saving features.
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11
SAP Activate for S/4HANA Cloud
Discover
Prepare
Explore
Realize
QG2
QG1
Deploy
QG3
QG4
Run
Getting Started & On-boarding
Project Initiation & Governance
Project Mgmt.
Customer Team
Enablement
Project Standards & Kick-off
Cloud Trial System
Technical
Architecture
& Infrastructure
Application Design
and Configuration
Execution / Monitoring of Project
Team Self-Enablement & Tool Access
Customer Execution of Standard Scenarios
Starter System Initial Access
Q-System Initial Setup
SAP CBC Initial Access
Q-System Initial Access
SAP Cloud ALM Initial Access
P-System Request
Discovery
Assessment
Business Driven
Configuration Assessment
Application Value
and Scoping
Fit-to-Standard Analysis
Preparation & System Preparation
Extensibility
Fit-to-Standard Analysis
Fit-to-Standard Documentation
Identity and Access Management
Extension Planning and Design
Create Integration & API and AI
Lists
Integration
Testing
Integration Planning and Design
AI Planning and Design
AI Setup
Test Planning
Data Management
Approach and Strategy
Data Load Preparation
Operations &
Support
Solution Adoption
Release Cycles
P-System Initial Access
Release Cycles
System Go-Live
Ongoing Operations
Required Configuration
Solution Walkthrough
Continuous
Improvements
Solution Configuration
Activate New Country/
Scope
Release Cycles
Output Management
Activate New
Country/ Scope
Identity and Access
Configuration
Solution Extension Development & Deployment
AI & Integration Setup in Q
AI & Integration Setup in P
Ongoing Operations
Setup Instructions
Release Testing
Test Preparation
Test Execution
Data Migration
Cutover Preparation
Release & Post
Upgrade Testing
Production Cutover
Support Operations and Handover Plan
Release Cycles
Ongoing Operations
Cloud Mindset
Assessment
Organizational Change Management
Enablement Strategy
Learning Needs Analysis
Enablement Content Development & Delivery
User Experience
Management
Analytics Configuration in Q-System
Create Initial Analytics List
Analytics
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Quality Gates
Task / Activity
Analytics Planning and Design
Analytics Configuration in P-System
08.09.22 2208
12
Implementation Resources
SAP Activate Methodology Community
Follow the SAP Activate Community
Visit the community with the latest content on SAP Activate Methodology!
Benefits:
 Learn from our experts on various topics, gaining key insights, and stay
up-to-date on the latest releases
 Consume blogs from our experts on various SAP Activate topics
 Webinars & events outlining the key topics which help organizations
during project phases
 Interactive collaboration with users regarding content, questions, and
updates
 FREE access to the latest content to help organizations with projects
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Visit our community today: SAP Activate | SAP Community
13
Enablers for Your Digital Transformation
SAP Activate Tools and Community
SAP Activate Community
SAP Roadmap Viewer
SAP Best Practices Explorer
•
Engage SAP Activate experts
•
•
•
Ask questions and collaborate
Access implementation guidance for your
digital transformation
Access and download SAP Best
Practices content
•
Stay up to date
•
•
•
Power your project with ready-to-run
business processes
Follow the community at
https://community.sap.com/topics/activate
View and download SAP Activate
methodology assets and accelerators
•
Provide feedback to the Activate team
•
https://rapid.sap.com/bp/
•
https://go.support.sap.com/roadmapviewer/#
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14
Key Implementation Resources
SAP Best Practices Explorer
Benefits:

Powers your project with ready to run business processes
SAP Best Practices Explorer
Access:

Gets updated with every new SAP S/4HANA Cloud release
SAP Best Practices for SAP S/4HANA Cloud

Browse SAP Best Practice Content including:
• Scope-item fact sheets - scope description of each
scope item
• Process diagrams - graphical BPML process diagram
with roles
• Test scripts - step by step process documentation with
data
• Links to Cloud Integration Automation service
SAP Best Practice Explorer - Home Page
Scope Item
Test Scripts
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Process diagram
15
Essential Implementation Resources
SAP Best Practices Explorer
SAP Best Practices Explorer (https://rapid.sap.com/bp/)
1
2
4
5
3
SAP Best Practices for SAP S/4HANA Cloud
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16
Implementation Resources
Support Portal/SAP ONE Support Launchpad
https://support.sap.com
Benefits:
Incidents
If you are experiencing an issue
with your SAP products, and
you are unable to find a solution
using the SAP Support
Knowledge Search, you can
report an incident to SAP
Product Support.
Learn more about managing
incidents
Users & Authorizations
Add users, remove users and control
which applications on the SAP
Support Portal or SAP ONE Support
Launchpad are accessible to your
company's existing users.
Learn more about managing users
Knowledge Base
Use our self-service tools such as SAP
Support Knowledge Search, My Notes
& Knowledge Base Articles (KBAs),
Note Assistant and a report about sideeffects of SAP Notes to find solutions.
Learn more about our Knowledge
Base
SAP for Me
Personalized access point to your
entire SAP product portfolio. Access
and act on important role-relevant
parameters. Gather data from a single
access point.
Learn more about SAP for Me
https://launchpad.support.sap.com/
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17
Essential Implementation Resources
SAP Learning Hub, edition for SAP Enterprise Support
SAP Learning Hub
The SAP Learning Hub is the central location that allows
access to different learning offerings and SAP Learning
Rooms. There are different editions of the SAP Learning Hub.
By default, SAP S/4HANA Cloud customers are eligible to
use the SAP Enterprise Support Edition. This edition
provides access to the SAP Enterprise Support relevant
learning contents and the S/4HANA Cloud Implementation
Learning Room.
To access SAP Learning Hub, edition for
SAP Enterprise Support, a one-time
registration is required Access to
registration landing page (S-user ID is
required).
SAP ES Academy
The process is also described in the SAP Activate Roadmap
Viewer (Prepare/Deliverable: Customer Team SelfEnablement/Access to the SAP Learning Hub).
Both delivery methods: MTE (Meet-The-Expert) and Tutorials
are available.
Public blog
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18
Key Implementation Roles
Project Roles
Project Lead
Certification
Business Process
Expert
System
Administrator
Configuration
Expert
•Owns and drives the
project jointly with the
Partner Project
Manager
•Coordinates all
aspects of the project
to meet defined
objectives
•Manages relationship
with project
stakeholders
•Manages Q-Gate
processes
•Understands business
and processes
•Performs and confirm
configuration
•Performs testing
•Drives decisions
•Provides consistency
across the customer’s
technical landscape
during the solution
lifecycle
•Manages interactions
with the services
center
•Serves as the central
contact for SAP
•Responsible for
receiving and
requesting tenants
•Expert in solution
processes and
configuration
•Prepares and leads
the Fit-to-Standard
analysis process
•Performs/guides the
system configuration
•Resolution of
business process
issues
S4C Onboarding
S4C Line-of-Business
S4C Onboarding
S4C Line-of-Business
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Analytics Expert
• Expert in the
delivered analytics
content
• Creation of the
overall analytics
design
• Managing reporting
delta requirements
with various
functional teams
• Developer for new
and/or extended
reports and data
structures
S4C Onboarding
Integration
Implementation
Expert
•Responsible for the
definition and setup of
integrations
•Identification and
testing of needed
interfaces
•Identification of scope
items
•Development of setup
guides for customer
driven integrations
•Performs integration
setup
•Supports cross system
process testing
S4C Onboarding
19
Key Implementation Roles
Project Roles
Certification
Data Migration Expert
Testing Expert
Extensibility Expert
• Responsible for the
data migration of
legacy systems to the
new cloud system
• Identification and
qualification of source
data
• Cleansing of source
data
• Execution of data
migration into the
system
• Creates and manages
overall test strategy
• Manage solution
testing, defects, and
resolution of defects
• Coordinate test cycles
during the
implementation
• Manage testing
activities for release
updates
• Design and implement
development of
solution extensions on
the SAP Business
Technology Platform
• Translate
requirements into
development activities
• Develop the
extensions per the
requirements and the
customer business
processes
S4C Onboarding
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S4C Onboarding
S4C Line-of-Business
Output Management
and Forms Expert
Education Expert
• Definition and
enhancement of
output management
and forms
• Modification of forms
using Adobe LiveCycle
Designer
• Configuration of output
management
• Setup of the Cloud
Print Manager
• Responsible for
change management
• Develop end user
trainings, learning
plans/content, and
train the trainers
• Assure user readiness
of the solution
S4C Onboarding
S4C Onboarding
20
Key Implementation Roles
SAP Roles
Customer Success
Partner
• Provides solution/release
guidance
• Supports deployment
success
• Enables mission-critical
support
• Provides engagement review
• Assists with quarterly
scorecard delivery
Support Agents
• Provide support for incidents
reported via self-service
tools, web, and phone
Customer Success
Manager
• Manage deployment success
• Provide solution/release
guidance
• Provide mission-critical
support
• Review engagement
• Delivery of quarterly
scorecard
S/4HANA Cloud Customer
Care – Product Experts
• Provide guidance to the
onsite implementation team
(SI & customer)
• Ambassador on SAP Activate
• Analyze & Coordinate
Configuration Requests
• Engage for customer
feedback and reference
activities
• Ensure feedback loop into
development
Only with SAP Preferred Success,
governed by the Service Plan
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21
SAP Cloud Identity Services
SAP Cloud Identity Services provides
user authentication and provisioning.
Two tenants (Test and Production)
are typical.
Landscape Overview
Starter System
Includes configuration and master data for
your selected cloud solution for targeted
enablement of the project team on SAP
standard processes and to be the host
environment of the fit-to-standard
workshops. It is decommissioned one month
after the Production System is delivered.
SAP FINANCIAL
SERVICES NETWORK
SAP Cloud Identity
Services
Side by Side
Extensibility
SAP Central Business
Configuration
Configuration hub for SAP
S/4HANA Cloud.
Production
S/4HC
SAP Central
Business
Configuration
Quality/Test
S/4HC
Starter
S/4HC
Quality System
The Quality System is your configurable
system during implementation. After your
S/4HANA system is live, the Quality System
will act as a test environment for further
configurations, and a quality assurance
check during the release updates during
which the Quality System will be updated
two weeks ahead of the Production System
to give ample time for testing.
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OTHER
APPS
Production System
Run your business on SAP S/4HANA
Cloud. The Production System is the
system in which your business will
transact, plan, and run.
CRM/CX
SAP Cloud ALM
Manage your
implementation and
landscape with SAP Cloud
ALM.
Test Tenant (Optional)
Subscription based tenant for testing
innovation without impacting the Q or
P Systems. No transport path.
Note: this is the current state of planning and may
be changed by SAP at any time without notice
22
SAP S/4HANA Cloud System/Tenant Comparison
Below is the summary of the different non-production systems available for SAP S/4HANA Cloud. The Production
System is created by transports from the Quality System.
Starter System
Quality System
Test Tenant *
Pre-configured Best Practice Scenarios
Yes
Yes
Yes
Sample Master Data
Yes
No
Yes
Configuration Changes
Yes
Yes
Yes
Pre-approved Expert Configuration Possible
No
Yes
No
Multiple Country Activation
Yes***
Yes
4 + 11 additional
In-app Key User Extensibility
Yes **
Yes
Yes
Side-by-side Extensibility
Yes
Yes
Yes
Integration to other Cloud Systems Possible
Yes
Yes
Yes
Organizational Structure Maintenance
Yes
Yes
Yes
Transport of Configuration
No
Yes
No
Testing Tool Available
No
Yes
No
Data Migration Tool
Yes
Yes
Yes
Financial Reporting
IFRS / US-GAAP^
IFRS / US-GAAP
IFRS / US-GAAP^
Activation of all scope items including subscription scope items without
a contract
No
No
Yes
Upgrades/Continuous Delivery/Hotfixes
Yes
Yes
Yes
Decommissioning
1 month after Psystem receipt
Subscription period
Subscription period
Configuration Scenario
SAP Center Business
Configuration
SAP Center Business
Configuration
Manage Your Solution
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20220201
*The Test Tenant requires an
additional subscription.
***Older systems without SAP Central Business
Configuration are limited to 1 additional country.
**Activation required. See SAP
note 2283716.
^ IFRS default except for US headquarters.
23
Release Upgrade
Upgrades and Content Corrections
Upgrades and Content Corrections
•
•
•
•
•
•
•
•
•
•
Content corrections are generally scheduled on a two week period and are deployed to all customers over the weekend
during standard downtimes. Note that exceptions exist that may delay the schedule.
Continuous Feature Delivery model releases new features on a monthly basis. Some features can be activated at
customer's discretion, till made available by default in the next major upgrade.
Upgrades are scheduled twice a year: February and August.
All customers are on the same release and hotfix package.
Service marketplace notes are not individually applied. They must be part of a hotfix.
SLA (Service Level Agreement) for cloud services can be found here.
SAP notifies via email, release upgrade schedule to each customer, at least 6 weeks in advance.
Details on the upgrade schedule and patching schedule can be found here.
See the SAP Activate Roadmap Viewer for additional upgrade guidance. Release Cycle.
See the SAP Trust Center Cloud Service Status here.
SAP S/4HANA Cloud
Customer Landscape
Starter
System
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Quality
System
Production
System
24
The project schedule should include
upgrade periods and post upgrade
regression testing.
Landscape and Upgrades
• Pre-Processing
by Service
Center
• Export
Software
Collection
(ATO queue)
• Workbench
tools locked
(extensibility,
forms, etc.)
• No configuration
P-System
Sa
Su
Mo
Tu
We
• Import Software
Collection (ATO
queue clear)
Th
Fr
• Regression testing of business processes
Sa
• For customers not live on the P-System, configuration can
continue once the Q-System has been successfully regression
tested
• No transports from Q to P
Su
Mo
Tu
We
Th
Fr
Sa
Su
Mo
Tu
We
Th
• No Transports from Q to P
• Production Go Live should not be scheduled in this period since no
transports are possible
Fr
Sa
Su
P-System
Upgrade*
• Transport
Sprint Change
Projects
Q-System Upgrade*
Q-System
Upgrade Process
*Q and P systems are not available during the upgrade for that system
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25
Landscape and Upgrades
Upgrade Schedule
Half-yearly upgrade is performed as follows:
• Q (Quality) systems are upgraded first
• P (Production) and all other types of systems are upgraded two weeks later
Each customer is notified per mail, 6 weeks prior to (Q) system upgrade.
How to prepare for the half-yearly upgrade can be found in the SAP S/4HANA Cloud Activate Roadmap Viewer.
For SAP Marketing Cloud please also use this document here.
Upgrade and maintenance schedule, as well as downtime windows for Partner Demo Systems is published in this document here.
For further details, please review the FAQ.
*This is current state of planning and may be changed by SAP at any time without notice. All dates are proposed dates.
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26
Agenda
Implementation Overview
Day in life
•
•
•
Prepare
Explore
Realize
The purpose of the Prepare
phase is to provide the initial
planning and preparation for the
project. In this phase, the project
is started, the plans are finalized,
the project and OCM teams are
assigned, and the work is under
way to start the project optimally.
Prepare
Project Initiation /
Governance
Project Kickoff / Onboarding
Customer Team SelfEnablement
Business Driven
Configuration
Assessment
Receive Starter System
•
Deploy
Verify Non-S/4 System
Access
User Learning Strategy
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27
Deploy with SAP Activate
Journey Overview and Key Milestones
Qualification
Journey
and Key
Milestones
Discovery Assessment
Buy
Cloud ALM & Central
Business Configuration
Finalized scope and backlog
with delta requirements
OCM Delivery & Monitoring
Onboard Project
Team
Prepare
Discover
Update &
Upgrade
Go-Live Readiness
Assessment
Go-Live
Explore
Realize
Deploy
Activate new
scope / add
countries
Run
Continuous Innovation
Discovery
Assessment
(Scope)
System
Landscape
Setup and
Enablement
Fit-toStandard
Analysis
Configure,
Play back
Migrate,
Integrate,
Test
Extend
Onboard Users
and Deploy
Innovate,
Operate, Support
Trial System
Starter System
SAP Central Business Configuration
SAP Cloud ALM (including test automation tool)
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28
* Provisioned and managed by SAP, limited use license.
Prepare Phase
Project Setup, Governance, & Kick-Off
1
Project Initiation and Governance
Formally recognize that a new project exists and to initiate the
work on the project
1.
2
Plan activities during the early stages of the project
Project Manager conducts handover from
pre-project phase
2.
Create project charter document
3.
Create scope statement document
4.
Establish project governance
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Project Plans, Schedule, and Budget
3
1.
Create the Project Schedule and Budget
2.
Align Project Schedules
Project Standards, Kick-Off, and On-Boarding
Kick-off the project and ensure that all needed information is
shared with the project team resources
1.
Confirm all team members are appropriately certified
2.
Onboard the Project Team
3.
OCM Team and Concepts set up
4.
Conduct kick-off workshop
29
Prepare Phase
Project Planning
 Use the project plan template from the Create Project Schedule and Budget as a baseline set of tasks.
 Adjust for releases during the project lifecycle. Transports and configuration are restricted. See the SAP
Activate Roadmap Viewer Task Prepare for Release Upgrade for additional information.
 Avoid go lives during upgrade periods.
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30
Self Enablement Activities
Access Resources for Enablement
My Learning Hub
Provides a full digital foundation for SAP professional
education. It is a cloud-based solution with anytime, anywhere
access, which helps professionals, users, or academic
students develop and update skills on SAP solutions as
needed, including preparation for SAP certification exams.
Learning Hub
Start self-enablement and
certification for all project
team members now!
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31
SAP S/4HANA Cloud Delivery Readiness
Your Path through the SAP Global Certification Program – Become Certified & Stay Current
SAP S/4HANA Cloud Line-of-Business Certifications will have an expiry tied to the launch of the next release.
Keep your Certification and Stay Current by diving into our delta content and by completing our delta assessments within 90 days of release.
1. Foundational knowledge
2. Product knowledge
SAP Learning Hub
SAP Learning Hub
1. Go to the related Learning
Journeys.
1. Make use of product
knowledge in the “Become
competent” scenario.
2. Join the SAP Learning Room .
3. Start with foundational.
knowledge in the “Start with an
Overview” scenario.
2. Complete product-specific
training.
4. Complete introduction training.
3. Associate certification
Certification in the cloud
1. Complete the scenario by passing the
related associate certification.
2. View all available associate certification
exams and select the relevant one.
3. Purchase certification in the cloud
subscription and register for the core
associate certification exam through the
training and certification shop.
4. Pass the certification.
5. Claim your SAP Global Certification
digital badge.
4. Delta knowledge
SAP Learning Hub
 Stay current content and assessments
covering the latest product
enhancements are available for all cloud
solutions from SAP with each release.
 Review the stay current content and
complete the corresponding assessment
in SAP Learning Hub until the next
release to maintain your current
certification and keep your SAP Global
Certification digital badge valid.
Stay Current infographic
When is stay current content available?
The stay current content and assessment is available with every new cloud product release. An e-mail
announcing the new stay current cycle will be sent out to all eligible certified consultants (predecessor
release). In addition, it will be assigned automatically to the individual learning plans in SAP Learning Hub.
How do I stay current?
Review the stay current content and complete the delta assessment by the given due date.
What if I skip a stay current assessment?
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The SAP Global Certification digital badge will expire, indicating that you are no longer current.
32
Self Enablement Activities
Learning Center – Review In Solution Trainer Demonstrations
1 – Open Help
2 – Select Learning
3 – Select Role
4 – View Learning
1
3
4
2
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33
Business Driven Configuration Questionnaire(s)
Prepare Questionnaire(s)
1
Download
Download Business Driven Questionnaire(s) in SAP Activate Roadmap
Viewer:
1.
Configuration
Expert(s)
2
2.
3.
4.
5.
6.
7.
8.
9.
Open SAP Activate Roadmap Viewer
(https://go.support.sap.com/roadmapviewer/)
Make sure that you are logged in
Navigate to ‘Solution Specific’ tile
Open ‘SAP Activate Methodology for SAP S/4HANA Cloud’
Select the “Content Tab”
Select the ‘Prepare’ filter under the Phases section of the filter panel
Select ‘Business Driven Configuration Assessment’ deliverable
Select ‘Set Business Driven Configuration Questionnaire Scope’ task
Download the accelerator(s) ‘Business Driven Configuration
Questionnaire – [Scope]’ that is relevant to customer’s scope
INPUT
Business Driven
Configuration
Questionnaire(s)
(Downloaded)
OUTPUT
Prepare and Share
Configuration Expert preparation:
1.
2.
3.
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Configuration
Expert(s)
Configuration expert reviews the questions in
questionnaire(s)
Configuration expert selects the questions that fit to the
customer’s project scope and are in scope
Configuration expert shares updated questionnaire(s) with
the customer’s team
Business Driven
Configuration
Questionnaire(s)
(Filtered)
Business Process
Expert(s)
34
Business Driven Configuration Questionnaire(s)
Complete Questionnaire(s)
INPUT
3
Customer Preparation
Business Process Expert preparation:
1.
2.
3.
4.
Business Process
Expert(s)
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Business process expert receives the updated
questionnaire(s) from the configuration expert
Business process experts attending the Fit-to-Standard
workshops review and respond to the questions
Business process expert sends the responded
questionnaire(s) back to the configuration expert running
the Fit-to-Standard workshops
Business process expert is prepared to discuss the
answers in the workshops
Business Driven
Configuration
Questionnaire(s)
(Scoped)
OUTPUT
Business Driven
Configuration
Questionnaire(s)
(Response)
Configuration
Expert(s)
35
2
3
Ensure System Access
You receive Four SAP emails:
#1 SAP Cloud Identity Authentication Service (IAS)
The email comes with the access information to the SAP Cloud Platform
Identity Authentication Service (IAS). Again the IT person specified in the
contract will be the owner of this system. The IT Administrator should reset
his/her password and access the IAS tenant as the first step.
#2 SAP Central Business Configuration System
This email will contain links for Central Business Configuration, Identity
Authentication Service (IAS) and Identity Provisioning Service(IPS). You
should use your S User credentials to login to IPS. The user access for CBC
should be set up as described here.
4
#3 Starter system URL and Initial User ID
This email contains the Initial User and access information to the starter
system. This 20-char user is a technical administrator which allows you to
create the business users with the administrator role. It is not required to be
used further, but it’s a good idea to keep it safe.
You can access the starter system only after CBC is set up and milestone
“Complete Explore Phase” is set.
1
#4 Initial Password
This email, sent separately for security, contains the initial password which you
can reset.
IMPORTANT: The IT contact maybe setup as the customer contractual contact / procurer
responsible for the SAP S/4HANA Cloud (not an actual IT contact). This should be changed
by creating with a service request / incident created in component XX-S4C-OPR-INC.
See the Implementation Roadmap
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36
Ensure System Access
Other Integrated Cloud System
•
Each new SAP cloud system such as
SuccessFactors and Concur will send a
set of initial emails
•
It is best practice to keep all provisioning
emails in together is a separate folder for
easy reference
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37
Identity and Access Management (IAM) in SAP S/4HANA Cloud
• IAM ensures that Business Users have the right access to the right systems at the right time
• Enables the efficient, secure and compliant execution of business processes
• Access is controlled by a role-based, personalized and real-time authorization management
• Fiori apps simplify user and role maintenance
provide access to business tasks
Business Users
• All user that need access to the
solution, such as employees or
contractors
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
provide access to application
Business Roles
• Bundle Business Catalogs
Business Catalogs
• Restriction values can define
restrictions for the access
categories value help, read, and
write on field level
• Pre-defined Business Catalogs
which contain the actual
authorizations that allow
Business Users access to apps
for a specific business area
• SAP delivers Business Role
templates for project onboarding
and Fit-to-Standard Workshops
• Group apps that belong together
within (a part of) the business
process
38
Incident Creation
Logging a Support Ticket
SAP One Support Launchpad
The SAP One Support Launchpad provides
access to support resources in a single,
intuitive interface.
•
Single place to get an overview of all the
important tasks and support interactions.
•
Fiori interface to provide unified user
experience across desktop and mobile
platforms.
•
Only the relevant tiles will appear based on
S-User authorisations and SAP products
owned.
•
New SAP HANA based search allowing
more natural language style search rather
than keyword search.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
SAP Incident Quick Create CoPilot
•
Created from within the app.
•
Pre-filled with all available context
information like customer ID, installation ID,
support component, name of the affected
app.
•
Will use the component advisor to identify
component for the incident.
•
How-to questions must be directed to
Customer Community.
SAP Expert Chat / Schedule An
Expert
•
Customer can speak directly in real-time to
an Expert from Product Support over Chat.
•
Customers will be able to schedule 30 min
slot with an expert to discuss a problem.
39
SAP S/4HANA Embedded Analytics Powered by SAP Analytics Cloud
1. Predefined dashboards and Data Analyser selfservice
Starting with LoB Finance, attractive and insight-full dashboards will be
provided. Use Data Analyzer to intuitively create ad-hoc analysis.
2. Automated Provisioning, full Fiori
UX integration and lifecycle management
Full integration of SAP Analytics Cloud into Fiori UX, lifecycle and
authorization, automatically provided during the upgrade process.
3. Key user tools for Custom Dashboards
Key users can build custom dashboards with the WYSIWYG SAP
Analytics Cloud designer.
S/4HANA Cloud
& SAP Analytics Cloud
Instant Analytics
Self-Service
Navigate seamlessly between analytical
and transactional apps
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Integrated
40
Quality Gate Exit Requirements for the Prepare Phase
 Project initiation documentation has been formulated (project charter, scope statement, governance model,
communication and reporting mechanism, and project schedule).
 Project standards and infrastructure elements are in-place project, kick-off workshop has occurred, and
project team on-boarding activities have been executed.
 OCM concepts are in place that address the ‘why’, ‘how’ and ‘who’ need to address the change.
 An initial end user learning strategy has been developed.
 The Business Driven Configuration Questionnaire has been completed and reviewed.
 Customer project team has access to SAP Cloud ALM.
 Required integrated systems have been requested, provisioned, and access checked.
 The customer’s team has been enabled for different elements of the SAP system and SAP Activate.
 The Fit-to-Standard workshop schedule is agreed.
 Customer business engagement for Fit-to-Standard and other project activities has been confirmed.
 Implementation team members holding appropriate SAP S/4HANA Cloud certifications has been confirmed.
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41
Agenda
Implementation Overview
Day in life
•
•
•
Prepare
Explore
Realize
The purpose of the Explore
phase is to perform a Fit-tostandard analysis to validate
the solution functionality
included in the project scope
and to confirm that the
business requirements can be
satisfied. Configuration details
and delta requirements are
added to the backlog for use in
the next phase.
Explore
Fit-to-Standard Analysis
Configuration Definition
OCM Impact Analysis
User Access and Security
Solution Extension Preparation
Prerequisites for System
Integration
Testing Planning
Data Load Preparation
Learning Team
•
Deploy
End User Learning Needs
Analysis & Plan
Request Development System
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42
Deploy with SAP Activate
Journey Overview and Key Milestones
Qualification
Journey
and Key
Milestones
Discovery Assessment
Buy
Cloud ALM & Central
Business Configuration
Finalized scope and backlog
with delta requirements
OCM Delivery & Monitoring
Onboard Project
Team
Prepare
Discover
Update &
Upgrade
Go-Live Readiness
Assessment
Go-Live
Explore
Realize
Deploy
Activate new
scope / add
countries
Run
Continuous Innovation
Discovery
Assessment
(Scope)
System
Landscape
Setup and
Enablement
Fit-toStandard
Analysis
Configure,
Play back
Migrate,
Integrate,
Test
Onboard Users
and Deploy
Extend
Innovate,
Operate, Support
Trial System
Starter System
Quality System
Production System
SAP Central Business Configuration
SAP Cloud ALM (including test automation tool)
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
43
* Provisioned and managed by SAP, limited use license.
Key Roles:
Fit-to-Standard Process
Fit-to-Standard Preparation and Analysis
Project
Lead
Business Process Configuration
Expert(s)
Expert(s)
Service
Center
Technical
Expert(s)
Explore
Business Driven Configuration Questionnaires are used as a reference
during the Fit-to-Standard workshops. Answers are used to foster
discussion to help identify backlog items and requirements needed for
the solution realization. All backlog items and delta requirements are
defined and documented in each workshop. There can be multiple
waves for each Fit-to-Standard workshops depending on the topics.
All process flows, backlog
items, and delta requirements
are reviewed and validated
for completeness after being
defined during the Fit-toStandard Workshops.
Solution Definition
Fit-to-Standard Workshops
Execute Workshop – Identify Backlog Items and Requirements
Show and Tell
Process Flows /Standard Scripts
Planning and Design
Workshops
Business Driven Configuration
Questions
Customer Feedback
Integration
Extensibility
Document Workshop Findings
All backlog items
are reviewed and
consolidated into
one Backlog. The
scope for the first
implementation
phase is
determined and
items descoped
are documented
for future
implementation
phases.
Release
Planning
Analytics
Key Business Decisions
Roadmap items
Confirmation of scope
Build Backlog
Process Models
Delta Requirements
Customer Execution of Standard Scenarios
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Business Process
Experts execute
scenarios
demonstrated
during the Fit-toStandard
workshops in the
Starter System.
Master Data
User Access and
Security
Handover of requirements
and process flows to expert
teams and delta requirements
are reviewed and converted
into backlog items.
44
Fit-to-Standard Process
Accelerators Used
Starter System
Business Driven
Configuration
Questionnaires
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Business
Process Flows
My Learning
Hub
Test Scripts
Integration and
API List
Steps Before
Raising an
Incident
Learning
Center
.
45
Key Roles:
Fit-to-Standard Process
Overview Accelerators Used
Project
Lead
Phases
Discover
Accelerators
SAP Digital
Discovery
Prepare
Business
Driven
Configuration
Assessment
Fit-toStandard
Preparation
Fit-toStandard
System
Preparation
Business Process Configuration
Expert(s)
Expert(s)
Explore
Customer
SelfEnablement
Fit-toStandard
Analysis
Customer
Execution of
Standard
Scenarios
Solution
Definition
Technical
Expert(s)
Service
Center
Realize
Planning and
Design
Workshops
Release
Planning
Solution
Configuration
Starter System
Business Process
Flows
Test Scripts
Expert
Configuration and
SSCUI Reference
Business Driven
Configuration
Questionnaires
My Learning Hub
Integration and
API List
Backlog Template
Learning Center
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46
* Repeat process for each scenario
Fit-to-Standard Execution
**Iterate through all process variations
Overall Workshop Approach
6
Configuration expert enables
the business process expert to
execute the process on their
own in the Starter system.
Team leverages the Business Driven
Configuration Questionnaire to
arrive at critical configuration
decisions. All configuration values
required and any needed in-app
extensions are determined and
documented in the backlog. The
customer is responsible for providing
value lists. i.e. product group definition.
Team identifies and catalogs the delta
requirements in the backlog for further
analysis and closure. Delta requirements
are business requirements that cannot be
satisfied with the standard scenarios.
Configuration
Expert(s)
Enable customer
execution of standard
scenarios
5
Identify
required
configuration
Identify Delta
Requirements
1
Configuration expert explains
the scope item using the SAP
Best Practices process flow
and responses from the
Business Driven
Configuration Questionnaire.
Review Best
Practices
process flow
Demonstrate
Scope Item
and
Concepts
Backlog
Delta
Requirements
Discuss how the processes
fit with the customer’s
requirements
Business Process
Expert(s)
2
Configuration expert
demonstrates the scope item
using the starter system and
delivered master data and
highlights the areas that require
configuration decisions. The
process flow is used as a point
of reference when transitioning
in the system.
Team fosters discussion to better understand
the customer business requirements,
referencing the Business Driven
Configuration Questionnaire, and to provide
understanding of how the solution meets these
requirements.
4
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3
47
SAP Central Business Configuration
All new customers will receive access to
SAP Central Business Configuration
instead of the Manage Your Solution app.
Learn about the configuration tool via the
Activate task Self-Enablement on Central
Business Configuration.
SAP Central Business Configuration
SAP S/4HANA Cloud
Manage Your Solution
Current customers who do not have SAP
Central Business Configuration will be
converted at a later date.
This slide contains cross references
between Manage Your Solution and SAP
Central Business Configuration.
Self Service
Configuration UIs
(SSCUI)
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Change Project
Configuration
Activities
Transport
48
Quality Gate Exit Requirements for the Explore Phase
Project Governance




A Project Plan available with planned Go-Live Date & Cut Over Phase
A sprint plan available incl. all configuration activities on a "per day" - granularity
Daily standup meetings are scheduled for "Realize Phase"
The customer project team and System Integrator team is in-place with sufficient resources to cover all relevant topics
Implementation Scope for Realize









Fit-to-Standard Workshops executed and documented
Relevant scope items are defined and agreed as the High-Level scope for Realize
Relevant End-to-End Business Processes have been defined
Relevant countries been identified
Potential scope items with extra licensing have been identified and availability per required country has been assessed
Authorization roles and settings have been identified and mapped to business user roles
The list of "pre-approved Expert Configuration" to be configured been finalized
Any additional Go-Live critical requirements have been identified and agreed
All SAP Integration scenarios and non-SAP Integration scenarios are identified with pre-requisites clarified and fulfilled to integrate
Readiness for Realization and Additional Planning Aspects






All templates to provision Q-System been completed, template versions checked and submitted to the SAP Service Center
Release upgrades during the "Realize Phase" have been identified and considered in the project plan, factoring configuration and transport freezes
Data migration test activities are scheduled with consideration made for the sequence of data loads
Configuration of the Automated Test Tool is planned
The availability of business resources is ensured during the realize phase to review configuration of weekly sprints
All relevant OCM analysis conducted and OCM activities planned
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49
Agenda
Implementation Overview
Day in life
•
•
•
•
Prepare
Explore
Realize
Deploy
The purpose of the
Realize phase is to
use a series of
iterations to
incrementally build
and test an integrated
business and system
environment that are
based on the
business scenarios
and process
requirements
identified in the
previous phase.
Realize
Execution/Monitoring of Process
Ongoing Customer Enablement
Receive Test System
Receive Production System
Output Management
Activate New Countries/ Scope
Solution Configuration
Solution Walkthrough
Solution Extension Development
Integration Setup in Test System
Testing Preparation
Data Migration
Analytics Configuration
Integration Setup in Production System
Test Execution
Cutover Plan
Technical Operations & Handover Plan
Enablement Content Development
End User Learning
Release Cycles
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50
Deploy with SAP Activate
Journey Overview and Key Milestones
Qualification
Journey
and Key
Milestones
Discovery Assessment
Buy
Cloud ALM & Central
Business Configuration
Finalized scope and backlog
with delta requirements
OCM Delivery & Monitoring
Onboard Project
Team
Prepare
Discover
Update &
Upgrade
Go-Live Readiness
Assessment
Go-Live
Explore
Realize
Deploy
Activate new
scope / add
countries
Run
Continuous Innovation
Discovery
Assessment
(Scope)
System
Landscape
Setup and
Enablement
Fit-toStandard
Analysis
Configure,
Play back
Migrate,
Integrate,
Test
Onboard Users
and Deploy
Extend
Innovate,
Operate, Support
Trial System
Starter System
Quality System
Initial Transport
Production System
Ongoing
Transports
SAP Central Business Configuration
SAP Cloud ALM (including test automation tool)
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51
* Provisioned and managed by SAP, limited use license.
Production System Provisioning
Request Production System
The Production System is requested immediately after the Quality/Test
System is received.
•
The Production System creation will trigger two additional provisioning emails;
one for SAP S/4HANA and one for a production IAS. The emails are sent to the
'Contact IT.’
•
The Starter System will be decommissioned 30 days after the Production System
provisioning email with the URL/initial technical user is sent.
System Landscape
Trial System*
Starter System
Q-System
Q-System
P-System
P-System
Project Timeline
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52
Solution Configuration
Sprint Based Agile Configuration Approach
Key Message

Short configuration cycles including testing, reviewing and transporting

Configuration is based on the configuration backlog created during the Fit-to-Standard

Complete testing of each sprint outcome

Sprint reviews of what has been configured in the system to verify that business needs are satisfied

Weekly transports from Development System to Test System via transport management

Management of Solution Configuration tasks and user stories can be maintained in the Cloud ALM system
Backlog
Weekly Sprint
Weekly Transport to
Production System
Configure
Configure
Review
Review
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Test
Test
53
Sprint Based Agile Configuration Approach
Execute Transport Sprints
A change project is the mechanism where configuration is
transported from the Q-System to the P-System.
•
•
•
Only 1 change project is active at a time.
The Q-System and P-System are kept synchronized using
weekly transport sprints. i.e. configuration is not accumulated
in the Q-System.
Configuration notes are logged and can be referenced for
each change project.
(Q) Quality
system
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(P) Production
system
54
Migrate Your Data
SAP S/4HANA Migration Cockpit
SAP S/4HANA migration cockpit
• Part of SAP S/4HANA and SAP S/4HANA Cloud (included in these licenses)
• Supports customers with the “New Implementation” scenario
• SAP’s recommended approach for the migration of business data to SAP S/4HANA and
SAP S/4HANA Cloud
Hybrid
Transition
New implementation/re-implementation
New
Implementation
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
SAP
or non-SAP
system(s)
• Reengineering and process simplification based on latest
innovations
• Highly standardized, fueled with best practices & based on a
clean core
• Implement innovative business processes with
preconfigured best practice content on an innovative
platform
• Migrate your master data and retire old landscape
 Delivery model: included in SAP S/4HANA shipment
55
SAP S/4HANA Migration Cockpit – Migrate Data Using Staging Tables
SAP Fiori app migrate your data
SAP Fiori app
Migrate Your Data
Process & content
Data load
API based
MS_Logistics
Staging Tables
SAP S/4HANA Cloud
Excel XML template files
or other tools of choice
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56
Integration Overview of the Extensibility Capabilities of SAP S/4HANA Cloud
Side-by-side extensibility:
Learn from the outside, weave external content
into your solutions
In-app extensibility:
Context-aware extensions, focus on tight integration
+
Key User Extensibility
 Custom fields and tables, analytics and forms extensibility
 Change or add business rules and business logic (cloud ABAP
Web editor)
Classic Extensibility
 Full access to ABAP (e.g. Eclipse)
Managed Extensibility
Extensibility based on SAP Business Technology Platform
 Enable an SAP Fiori and mobile user experience
 Integrate with other cloud solutions (e.g. from SuccessFactors
and Ariba, both SAP companies) and third-party solutions
 Take advantage of application services for SAP Business
Technology Platform (cloud portal, mobile documents, output
management, …)
 Use a full-fledged development platform to build extension
applications (Java, SAP HANA native development)
 Designed with ABAP programming language
to be cloud lifecycle-stable
On-Premise
Cloud
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57
Test Automation Tool for S/4HANA Cloud
Business Benefits
The Test Automation Tool is integral part of SAP S/4HANA Cloud. With preconfigured test scripts you can automate your business process tests.
In addition, you can change existing or create new test cases via a recording functionality. In addition, regression testing is supported by SAP
delivered test automats on app level. The option of using and leveraging SAP Cloud ALM is strongly recommended.
Business Benefits:
Acceleration: Accelerate business process and regression
tests via test automation
Accurate: Reach a sound test result even during short test
cycles like upgrade tests
Fast Outcome Ease the implementation by providing a quickcheck possibility with preconfigured test scripts
Configurable: Facilitate test script creation with a recording
functionality
Documentation: Documents all automated test activities with
screenshots
Analysis: Results dashboard with drill down functionality
Testing in SAP Cloud ALM: the orchestration of manual and
automation tests including reporting options
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58
Realize Phase
Cutover Planning
Cutover planning should include:
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-
Communication plan and
template
-
Defined roles and responsibilities
on the task level
-
Explicit tasks and durations
based on previous test activities
-
Business activity cut-off and
resume dates/times
-
Fallback scenarios and
milestones
-
Success and sign-off criteria
-
Execute Cutover Tasks
59
Realize Phase
Develop End User Learning Content & Train the Trainer
DEVELOP END USER LEARNING
CONTENT
TRAIN THE TRAINER

Develop learning content based on the learning strategy defined
during the previous phases

Utilize and adjust existing learning assets when it is possible (e.g.
tutorials available in Learning Center)

Enable your trainers with the knowledge and expertise to deliver
effective instructor-led learning
Learning Center
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
1.
Log into your starter or
quality system
2.
Open the help (top
right corner) and select
the Learning Center
60
Quality Gate Exit Requirements for the Realize Phase
 A detailed end-user learning plan has been formulated
 Solution configuration has been appropriately performed, respective units are effectively tested, output document
templates have been defined, enhanced, and transferred
 Integration effectively setup in the Q-System and started/planned for P
 Extensibility items have been developed, tested and transported to the P-System
 Data migration has been fully tested; data has been migrated; and final data quality has been assessed
 Pre-requisites for SAP S/4HANA Cloud Integration (if any) with non-SAP S/4HANA Cloud systems in productive
landscape have been completed
 Test plans have been created and executed successfully
 The post go-live support process and organization is defined and enabled
 Learning content has been developed and rolled-out
 Cut-over strategy, scope, timelines communication and roles have been fully documented
 All relevant OCM analysis conducted and OCM activities planned
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61
Agenda
Implementation Overview
Day in life
•
Prepare
•
Explore
•
Realize
•
Deploy
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The purpose of the Deploy phase
is to finish setup of the Production
System before go-live, confirm
customer organization readiness,
and to switch business operations
to the new cloud system.
Deploy
Production Cutover
Organizational Change Management
System Go Live
Close Project
The customer should begin to
execute the new cloud system
learning plan to optimize user
adoption. It is recommended to use
a blended approach to learning and
performance support for end-users.
Micro-learning, social and
collaborative learning, classroom or
virtual instructor led delivery, and
on-the-job support in person.
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Deploy with SAP Activate
Journey Overview and Key Milestones
Qualification
Journey
and Key
Milestones
Discovery Assessment
Buy
Cloud ALM & Central
Business Configuration
Finalized scope and backlog
with delta requirements
OCM Delivery & Monitoring
Onboard Project
Team
Prepare
Discover
Update &
Upgrade
Go-Live Readiness
Assessment
Go-Live
Explore
Realize
Deploy
Activate new
scope / add
countries
Run
Continuous Innovation
Discovery
Assessment
(Scope)
System
Landscape
Setup and
Enablement
Fit-toStandard
Analysis
Configure,
Play back
Migrate,
Integrate,
Test
Onboard Users
and Deploy
Extend
Innovate,
Operate, Support
Trial System
Starter System
Quality System
Initial Transport
Production System
Ongoing
Transports
SAP Central Business Configuration
SAP Cloud ALM (including test automation tool)
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63
* Provisioned and managed by SAP, limited use license.
Quality Gate Exit Requirements for the Deploy Phase
 All project deliverables are complete and the project has obtained an official sign-off/closure
 All hypercare exit criteria have been met and any outstanding issues accepted by the operations team
 All data migration activities been completed successfully
 All project and customer process documentation is stored centrally
 All OCM activities are complete or on track
 Organizational roles and responsibilities have been assigned for:
- Documentation / content update / training and onboarding material for new users (change in staff, new hires)
- New user provisioning and authorization management
- End-user support
- Key user support
- Critical incident management
 Escalation procedures have been defined; including, communication path, escalation path, key contacts
and channels
 Procedure for managing release/innovation cycles has been defined; including Regression Testing,
evaluation of new scope items and scope item changes, business communication for maintenance
windows and restrictions
 User enablement for the SAP Cloud Availability Center and SAP Enterprise Support been performed
 Training and onboarding material available for new users (change in staff, new hires)
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64
SAP S/4HANA Cloud Key Topics
Discover Phase
Realize Phase
•
•
•
•
•
•
•
Review the “Discover” phase
Request Demonstration Landscape
Perform Application Value and Scoping
Prepare Phase
•
•
•
•
•
•
•
Review the “Prepare” phase
Review Customer Team Self-Enablement content
Review the Review Getting Started Tutorials in S/4HANA Cloud content
Review the Initial System Access for S/4HANA Cloud Starter System
Logging a Support Ticket
SAP Incident Management Guidelines and Tips Accelerator
Review the Create Project Schedule and Budget task
Review the “Realize” phase
Review Request the S/4HANA Cloud Production System task
Review the Execute Transport Sprints task
Review Prepare and Process Upgrade task
Deploy Phase
•
Review the “Deploy” phase
Explore Phase
•
•
•
Review the “Explore” phase
Review the Fit-to-Standard Analysis content
Expert Configuration content
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65
SAP Activate Methodology Training Curriculum
Available to Customers, Partners and SAP Consultants
Courses
Certification
•
ACT100 – Introduction to SAP Activate Methodology
•
C_ACTIVATE13 – SAP Certified Associate SAP Activate Project Manager
•
ACT200 – Agile Project Delivery
•
E_ACTCLD_21 – SAP Certified Specialist SAP Activate for Cloud Solutions Project
Manager
•
C_TS4C_2021 – SAP Certified Application
Associate - SAP S/4HANA Cloud, essentials
edition implementation with SAP Activate
•
E2E600 – SAP Solution Manager 7.2
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66
Questions?
Thank you.
Contact information:
SAP Activate
SAPActivateMethodology@sap.com