AM Shift Task List
Name: ____________________________________________
Date: ____________
Make sure you are dressed appropriately, no shorts, sweat shirts & pants, overly casual, etc and also
be visible on the camera’s during your entire shift
Count the drawer, ensuring it’s at $150. This should be done BEFORE the other shift leaves
for the day.
Verify room deposits in blue bag. Should be done BEFORE the other shift leaves for the day.
Verify previous shift's drop if they have one. Witness both the envelope and drop log by safe.
Meet with AM Shift to communicate anything important from their shift. You should communicate
the most important information. These items should also be written in the Communication
Log as well.
Log Into FairCloud. Ensure the previous shift is logged out and the shift is closed and yours is opened.
Check the Communication Log. Initial the bottom of each page. If you have been off for a
couple of days, it's important you go back and read those days when you were gone to
be up to speed on everything that's happened in the hotel.
Check the house count to familiarize yourself with the status of the hotel. Arrivals, departures, room
availability and rates.
Check arrivals for any Special Requests or Comments.
Departures – Around 11:15 AM check the Departure List and determine who is extending and who is
checking out. Since we are a small property, go room by room and check. Check the log and see who
we extended a late check-out, follow-up with those rooms at the time we agreed to.
 Courtesy knock and announce yourself, wait, courtesy knock and announce yourself again. If
there is no answer, enter the room safely.
o If the guest has no personal belongings in the room, note it on your list.
o If the guest is still in the room, ask them politely if they are extending or checking out.
If they are extending, ask them to come to front desk to renew.
o If they are checking out, remind them check was at 11:00 and ask what time they were
planning on leaving.
 Check out any guests that have left the property.
o Do not check out a guest that isn’t in a room with belongings, check with a manager
for guidance.
 Inform Housekeeping about any rooms that have checked out or are extending.
Complete a bucket check after all Departures have been checked out or extended. It should be
done at the beginning of your shift This is to make sure 1st shift has removed all check out's from
both the bucket and the system. You will want to go to In House and select the report BY ROOM.
Initial and date the back of the registration card for each guest. Check the following items:
 Check Rate's to make sure the signed rate on reg card is what's in the system
 If there's a company name, make sure the rate code matches (if we have it set)
 Make sure the registration card is signed
 Make sure the credit card receipt is signed
 Make sure the name in the system is the same in the bucket
 Make sure the checkout date in the system is the same on the signed reg card. If not,
we will need to have the guest sign another reg card.
 Make sure all the guest’s documentation is stapled together with the room number
facing up
SEE OTHER SIDE
AM Shift Task List
Name: ____________________________________________
Date: ____________
We need to make sure we are keeping the lobby clean, behind the front desk and break area.
Run the vacuum, mop the tile in the entry way and bathroom, (if needed), polish furniture, clean
windows, and security barrier, clean the bathroom, take trash to the dumpster from the office,
outside receptacle and bathroom (if needed).
Assist with laundry as needed, washing, folding, etc.
Make sure area in front of the entry doors are clear of snow and ice (seasonally).
Pick up any loose trash or cigarette butts in front of the entry door (weather depending).
Start the process of closing out your shift.
Count the cash drawers and record the cash counts in the Cash Count and Reconciliation
spreadsheet, whether you handled cash or not! The cash drawer should be at $150. There
should NEVER be a shortage in cash, in the front desk drawer. Any overages need to be
included in your drop. Make sure to save the Cash Count Form.
Prepare a cash drop by printing your cashier report. Total cash collected should match the
cashier report
Prepare the Drop Envelope. The total cash should be listed on the drop envelope and
signed off on the bottom. Follow the drop procedures outlined at the beginning of the
checklist.
Make sure someone counts/verifies the cash in the envelope and signs off on both the
envelope as well as the drop log.
Other Tasks As Requested:
_____________________________________________________________________
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EVERYTHING needs to be logged in the Front Desk Log! Even if it is resolved, so we have something to
refer to if the issue is brought up later. How the problem was resolved and handled in detail.
Read EVERYTHING!! Just as important as logging information, reading, and understanding is also part of
your job, we will assume every front desk agent is reading every page in the logbook and is informed of
everything written even going back and reading days you were off. From now on, an initial on every page
of the logbook is necessary to show you read and understand everything that is written.