Introductory Message
For the facilitator:
This module was collaboratively designed, developed and evaluated by the Development and
Quality Assurance Teams of SDO TAPAT to assist you in helping the learners meet the standards
set by the K to 12 Curriculum while overcoming their personal, social, and economic constraints
in schooling.
As a facilitator, you are expected to orient the learners on how to use this module. You also need
to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks included
in the module.
For the learner:
This module was designed to provide you with fun and meaningful opportunities for guided and
independent learning at your own pace and time. You will be enabled to process the contents of
the learning resource while being an active learner.
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the module. Use
a separate sheet of paper in answering the exercises.
2. Don’t forget to answer Let’s Try before moving on to the other activities included in the
module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult
your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!
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Let’s Learn
This module is thoroughly designed to learn more about applying quality standards. It helps the
learners to demonstrate an understanding of concepts and underlying principles in applying
quality standard in computer systems servicing.
This module has two learning competencies/outcomes namely:
Week 3
Engage in Quality Improvement
LO1. Process improvement procedure
LO2. Monitoring performance operation
LO3. Checking quality output procedures
After going through this module, you are expected to:
1. explain the operational processing procedure
2. apply quality standards in computer systems servicing.
3. assess quality of received materials, assess own work and engage in quality
improvement.
Week 4
Plan and prepare for task to be undertaken
LO1. Operational health and safety (OHS) guidelines and procedures
LO2. Computer hardware
LO3. Computer application software
After going through this module, you are expected to:
1. identify the Occupational Health and Safety Policies and Procedures in planning for
installation activity.
2. explain each Computer Hardware
3. appreciate the importance of hardware and software according to task assigned and
required outcome.
WEEK 3
Let’s Try
Directions: Choose the letter of the correct answer. Write your answer on the space before each
number.
______1. This phase can formulate a detailed procedure for implementing the approved
solution
a. Development phase
c. Analysis phase
b. Design phase
d.. Evaluation phase
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______2. This PCP procedure generate solutions through brainstorming sessions.
a. Development phase
c. Design phase
b. Evaluation phase
d. Analysis phase
______3. This PCP procedure build measurement tools it can monitor, implementation and
evaluate measurement to baseline.
a. Design phase
c. Analysis phase
b. Evaluation phase
d. Development phase
______4. Which of the following phase can identify areas of opportunity and target specific
problems?
a. Process Implement Procedure
c. Design phase
b. Analysis phase
d. Analysis phase
______5. This task is for identifying, analyzing and improving business to meet standard quality.
a. Process Implement Procedure
c. Design phase
b. Analysis phase
d. Analysis phase
_____6. It refers to the standard suit in all kinds of organization from low tech to high tech
companies.
a. ISO 9001
c. BIR
b. DTI
d. DOST
_____7. This color of the screen is use to check the stuck pixels and backlight bleed.
a. Blue
c. Black
b. Yellow
d. White
_____8. This form is used to measure the evaluation process of the suppliers.
a. Customer feedback form
c. Supplier evaluation form
b. Co-workers feedback
d. Supervisors evaluation form
_____9. A tool used to evaluate the performance of a supervisor.
a. Supervisors evaluation form
c. Co-workers feedback
b. Supplier evaluation form
d. Customer feedback form
_____10. It is more on human behavior for decades and discovering the building employees
strengths by giving positive and negative feedback.
a. Co-workers feedback
c. Supervisors evaluation form
b. Customer feedback form
d. Suppliers evaluation form
To view Pre-Test in google forms please click the link below:
https://forms.gle/2gHjCmX7UphGCRG19
Lesson
1
Engage in Quality Improvement
The effective integration of information technology into an organization's business
processes has become increasingly crucial to prosperity and engage in quality improvement. This
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includes systems software, application software, computer hardware, networks and databases
associated with managing an organization's information. However, when it comes to
implementing quality standards in the IT realm, so many pressures to deliver systems and
technologies which meet the organization's ever-changing needs that quality falls by the wayside.
This lesson focus on delivering the system quality improvement.
Let’s Recall
To check the process of quality control and quality assurance to ensure manufactured
products or performed services. Visit @ https://www.youtube.com/watch?v=V3-hVT1oBB8
Directions: Complete the diagram. Write the missing characteristics of quality control and
quality assurance.
5
Let’s Explore
Why did Steve Jobs come up with the name “Apple”
for his company? What did it represent? Find out in
STEVE JOBS and the APPLE history at:
https://www.investopedia.com/articles/fundamental-analysis/12/steve-jobs-apple-story.asp
Directions: Answer the following. Write your answer in a sheet of paper.
Guide Questions
1. If you were given a chance to be an entrepreneur, what particular bussiness you
preffered to?
2. How can you engage yourself in quality improvement?
Let’s Elaborate
PROCESS IMPROVEMENT PROCEDURE
Process Improvement Procedure is the proactive task of identifying, analyzing and
improving upon existing business processes within an organization for optimization and to meet
new quotas or standards of quality. It often involves a systematic approach which follows a
specific methodology but there are different approaches to be considered. Processes can either
be modified or complemented with sub-processes or even eliminated for the ultimate goal of
improvement.
Process Improvement is an ongoing practice and should always be followed up with the analysis
of tangible areas of improvement. When implemented successfully, the results can be measured
in the enhancement of product quality, customer satisfaction, customer loyalty, increased
productivity, development of the skills of employees, efficiency and increased profit resulting in
higher and faster return on investment (ROI) https://blog.triaster.co.uk/blog/introducing-itcontinuous-improvement
CONTINOUS PROCESS IMPROVEMENT
Quality is a never-ending quest and Continuous Process Improvement (CPI) is a neverending effort to discover and eliminate the main causes of problems. It accomplishes this by using
small-steps improvements, rather than implementing one huge improvement. The Japanese have
a term for this called kaizen which involves everyone, from the hourly workers to topmanagement.
CPI means making things better. It is NOT fighting fires. Its goal is NOT to blame people for
problems or failures . . . it is simply a way of looking at how we can do our work better. When we
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take a problem solving approach, we often never get to the root causes because our main goal
is to put out the fire. But when we engage in process improvement, we seek to learn what
causes things to happen. http://www.nwlink.com/~donclark/perform/process.html
o
o
o
Reduce variation.
Remove activities that have no value to the organization.
Improve customer satisfaction.
CPI PROCEDURE
CPI has been described using a number of models. This manual will use the system
approach or ADDIE (Analysis, Design, Development, Implement, and Evaluate) model. There are
five phases in this model:
o
o
o
o
o
Analysis Phase — Identify areas of opportunity and target specific problems. These
areas and problems are based on team brain-storming sessions, process definition
sessions, recommendations forwarded to the team by organizational members, and other
various analysis techniques.
Design Phase — Generate solutions through brainstorming sessions. Identify the required resources to
implement the chosen solution and identify baselines
to measure.
Development Phase — Formulate a detailed
procedure for implementing the approved solution.
Implementation Phase — Execute the solution.
Evaluation Phase — Build measurement tools,
monitor implementation, and evaluate measurements
to baseline. Please note that this phase is performed
throughout the entire process. The chart below shows
that this is a dynamic, not a static model:
QUALITY IMPROVEMENT PROCESSES
Manufacturers can choose from a variety of tools to
improve their quality processes. The trick is to know
which tools to use for each situation and increasing
the sophistication of the tools in the repertoire. Easy
to implement and follow up, the most commonly used
and
well-known
quality
process
is
the
plan/do/check/act (PDCA) cycle (Figure 1). Other
processes are a takeoff of this method, much in the
way that computers today are takeoffs of the original
IBM system. The PDCA cycle promotes continuous
improvement and should thus be visualized as a
spiral instead of a closed circle.
Another popular quality improvement
process is the six-step PROFIT model in which the
acronym stands for:
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P = Problem definition.
R = Root cause identification and analysis.
O = Optimal solution based on root cause(s).
F = Finalize how the corrective action will be implemented.
I = Implement the plan.
T = Track the effectiveness of the implementation and verify that the desired results are met.
If the desired results are not met, the cycle is repeated. Both the PDCA and the PROFIT
models can be used for problem solving as well as for continuous quality improvement. In
companies that follow total quality principles, whichever model is chosen should be used
consistently in every department or function in which quality improvement teams are working.
Once the basic problem-solving or quality improvement process is understood, the addition of
quality tools can make the process proceed more quickly and systematically. Seven simple tools
can be used by any professional to ease the quality improvement process: flowcharts, check
sheets, Pareto diagrams, cause and effect diagrams, histograms, scatter diagrams, and control
charts. (Some books describe a graph instead of a flowchart as one of the seven tools.)
The key to successful problem resolution is the ability to identify the problem, use the appropriate
tools based on the nature of the problem, and communicate the solution quickly to others.
Inexperienced personnel might do best by starting with the Pareto chart and the cause and effect
diagram before tackling the use of the other tools. Those two tools are used most widely by quality
improvement teams.
FLOWCHARTS
Flowcharts describe a process in as much detail as
possible by graphically displaying the steps in proper
sequence. A good flowchart should show all process
steps under analysis by the quality improvement
team, identify critical process points for control,
suggest areas for further improvement, and help
explain and solve a problem.
Flowcharts can be simple, such as the one featured
in Figure 2, or they can be made up of numerous
boxes, symbols, and if/then directional steps. In more
complex versions, flowcharts indicate the process
steps in the appropriate sequence, the conditions in
those steps, and the related constraints by using
elements. For more information about the flowchart
and algorithm to improve quality process.
For more information about flowcharts please visit @
https://www.youtube.com/watch?v=DF2XAc07eI0
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CHECK SHEETS
Check sheets help organize
data by category. They show how many times each
particular value occurs, and their information is
increasingly helpful as more data are collected. More
than 50 observations should be available to be charted
for this tool to be really useful. Check sheets minimize
clerical work since the operator merely adds a mark to
the tally on the prepared sheet rather than writing out a
figure (Figure 3). By showing the frequency of a
particular defect (e.g., in a molded part) and how often
it occurs in a specific location, check sheets help
operators spot problems. The check sheet example
shows a list of molded part defects on a production line
covering a week's time. One can easily see where to
set priorities based on results shown on this check
sheet. Assuming the production flow is the same on
each day, the part with the largest number of defects
carries the highest priority for correction.
To check more information in check sheets. Please click the link below
https://www.youtube.com/watch?v=XRFXVVuwswA
PARETO DIAGRAMS
The Pareto diagram is named after Vilfredo Pareto, a
19th-century Italian economist. are caused by 20% of the
potential sources.
A Pareto diagram puts data in a hierarchical order (Figure 4),
which allows the most significant problems to be corrected first.
The Pareto analysis technique is used primarily to identify and
evaluate nonconformities, although it can summarize all types
of data. It is perhaps the diagram most often used in
management presentations.
To create a Pareto diagram, the operator collects random data,
regroups the categories in order of frequency, and creates a bar
graph based on the results.
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To gather more information in PARETO DIAGRAMS please visit @
https://www.youtube.com/watch?v=zbDRH2ASyqQ
CAUSE AND EFFECT DIAGRAMS
The cause and effect diagram is sometimes called an Ishikawa diagram after its inventor.
It is also known as a fish bone diagram because of its shape. A cause and effect diagram describe
a relationship between variables. The
undesirable outcome is shown as effect,
and related causes are shown leading to,
the said effect. This popular tool has one
severe limitation, however, in that users
can
overlook
important,
complex
interactions between causes. Thus, if a
problem is caused by a combination of
factors, it is difficult to use this tool to
depict and solve it.
For more information about the cause and effect diagrams, please click the link below
https://www.youtube.com/watch?v=bNDlg1h-za0
HISTOGRAMS
The histogram plots data in a frequency distribution
table. What distinguishes the histogram from a check sheet
is that its data are grouped into rows so that the identity of
individual values is lost. Commonly used to present quality
improvement data, histograms work best with small amounts
of data that vary considerably. When used in process
capability studies, histograms can display specification limits
to show what portion of the data does not meet the
specifications.
To view other information on histograms, please click this link below:
https://www.youtube.com/watch?v=YLPDPglvePY
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After the raw data are collected, they are grouped in value and frequency and plotted in a
graphical form (Figure 6). A histogram's shape shows the nature of the distribution of the data, as
well as central tendency (average) and variability. Specification limits can be used to display the
capability of the process.
SCATTER DIAGRAMS
A scatter diagram shows how two variables are
related and is thus used to test for cause and effect
relationships. It cannot prove that one variable causes the
change in the other, only that a relationship exists and how
strong it is. In a scatter diagram, the horizontal (x) axis
represents the measurement values of one variable, and
the vertical (y) axis represents the measurements of the
second variable. Figure 7 shows part clearance values on
the x-axis and the corresponding quantitative
measurement values on the y-axis.
For more information in Scatter Diagrams. Please click the
link below:
https://www.youtube.com/watch?v=5GihhMCPucg
CONTROL CHARTS
A control chart displays statistically determined upper and lower
limits drawn on either side of a process average. This chart shows
if the collected data are within upper and lower limits previously
determined through statistical calculations of raw data from earlier
trials (Figure 8).
In preparing a control chart, the mean upper control limit (UCL) and
lower control limit (LCL) of an approved process and its data are
calculated. A blank control chart with mean UCL and LCL with no
data points is created; data points are added as they are
statistically calculated from the raw data. https://www.youtube.com/watch?v=uPTdz8mkxi8
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MONITORING PERFORMANCE OPERATIONS
1. Customer satisfaction
Customer satisfaction (often abbreviated as CSAT) is a term
frequently used in marketing. It is a measure of how products
and services supplied by a company meet or
surpass customer expectation. Customer satisfaction is
defined as "the number of customers, or percentage of total
customers, whose reported experience with a firm, its
products,
or
its
services
(ratings)
exceeds
specified satisfaction goals.
Computer Software. User satisfaction with computer software wanes 3.7 percent to 78. Smaller
software makers (including antivirus software and TurboTax) slip 2 percent to a combined score
of 79. Microsoft fares much worse even as it transforms into a supplier of cloud-based service.
The market share leader drops 5 percent to 76
despite increasing the frequency of feature updates.
Televisions and Video Players. Customer
satisfaction with televisions and Blu-ray/DVD
players falls 2.3 percent to an ACSI score of 85. A
year ago, smart technology and low prices boosted
TVs to record-high customer satisfaction, but now
the market appears saturated. Nevertheless,
consumers are still exceptionally satisfied and TVs
rank highest among all industries tracked by the
ACSI.
2. Customer feedback form
We know that customer’s opinions and
feedback are important because they impact the
sustainability of a company throughout its lifecycle.
Listening to your customers pays off- you’ll learn
about their pain points which will help you to improve
your product, making it more useful to current and
potential users. This is an essential part of a
company’s growth.
A good feedback form will get you plenty of
answers. Follow these tips to design feedback surveys.
A. Make intentional questions
There’s no point in spending time designing a great feedback form if you don’t know why
you’re asking what you’re asking—you’ll be wasting your time and your customer’s. Be sure to
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be intentional: do your research about what information you’ll need to get from your customer
to allow you to improve a product.
B. Timing matters
Sending a survey, or surfacing a feedback form, at the right moment will get you more
answers. For example, asking for feedback on a live chat experience is something worth
doing. The timing is ideal as the person has just been assisted by an agent and the interaction
is still fresh in their mind. Compare that experience to sending a feedback form for a physical
product immediately after the customer placed an online order. It’s unlikely they will go back to
find the feedback form after the product arrives.
C. Give customers a voice
This tip is also related to being intentional: you need to prove that your user’s feedback won’t
be put in a folder and forgotten. Don’t ask about someone’s feelings towards a product if you
know you won’t care about their opinion enough to consider making any changes to that
product. Your customers need to know that their opinion is heard and taken.
D. Use the forms as if they were one of your products
Surveys are also a way for a brand to present itself in front of consumers. Make sure your
form is customized using your colors and logos so that you also communicate your identity
through the survey. This way, your clients will remember who they are taking the survey for
and your respondents know who you are when they choose to reply to your questions.
3. Co-workers feedback
Positive feedback is a powerful and an effective tool that should be a part of every
manager’s toolkit.
GALLUP researchers have studied human behavior for decades and discovered that building
employees' strengths by giving them positive feedback is a far more effective approach than a
fixation on weaknesses.
Actually, an organizational psychologist Dr. Marcial Losada did very interesting research and
discovered that in high performing teams the ratio of positive and negative feedback was
around 6 to 1. This means that the average employee ideally needs 6 positive pieces of feedback
for every negative review received.
Benefits of positive employee feedback
Contrary to popular belief, giving positive feedback to your employees isn't just
about recognizing their effort and making them feel good. While those are important factors,
there's a lot more to it.
According to Gallup’s research, giving your employees effective positive feedback has many
other benefits, including:
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A. Genuine
Don’t praise your employees just for the sake of it. People
will see straight through you and your whole relationship
will be ruined. Give positive feedback to your employees
when you have a concrete reason. Be direct and honest.
B. Timely
Make sure that your feedback is timely, given in-the-moment. Don’t wait for a scheduled meeting
or a performance review to give your employees positive feedback. Waiting to recognize your
employees can leave them feeling as though their hard work has gone unnoticed.
C. Specific
Gallup has found that employees are more likely to learn and grow when they receive immediate
feedback that is specific. Avoid giving vague praise and say exactly what your employee did that
you find commendable. Your feedback should be crystal clear and to the point.
D. Focused on effort
When you give positive feedback, focus on your
employees’ effort and behavior (what they do)
rather than on their personality traits or talent
(what they’re like). that way, you will encourage
a growth mindset in your employees and help
them build determination and resilience.
E. Framed in a bigger context
If you want to make your feedback more
impactful and powerful, frame your employees’ accomplishments in a bigger context. Explain
the impact of their achievement to others (colleagues and customers) and link it to your
company’s bottom line.
F. Followed with appropriate body language
Pay attention to your body language when you deliver positive feedback. How you say things is
just as important as what you’re saying. Make sure to smile, keep eye contact and use
appropriate facial expressions and hand gestures.
G. Amplified with a gesture
If you want to make your positive feedback even more powerful, you should amplify it with a
meaningful gesture. Think of a way to make your feedback special and celebrate your
employees’ success. Go for a walk in the nearby park, grab a coffee or a box of candies
and celebrate.
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H. Personalized
Tailor your positive feedback to each of your employees.
For example, some employees feel great when they’re
recognized in the public, while the other might prefer
receiving positive feedback privately. Get to know your
employees and their preferences.
4. Supervisors rating sheet
A Supervisor Evaluation Form is a tool that is used
to evaluate the performance of a supervisor. The role of a
supervisor is vital to the company because they are the
immediate officers to ask if the employee needs help. A
supervisor should be able to motivate and influence the
team effectively to achieve a common goal.
This Supervisor Evaluation Form contains form
fields that ask about the supervisor's information,
leadership skills, management skills, and communication
skills. Each question under the skills can be scored from
one (1) which is the lowest to five (5) which is the highest. It also has Long Text Entry fields for
open-ended questions related to each skill. Using the Form Calculation widget, this form captures
the overall rating performance of the supervisor.
5. Suppliers feedback
A supplier evaluation form is a type of a form which is used to measure the evaluation
process of the suppliers. Every organization evaluates the workings of the suppliers. This
form contains all the details that are needed for the evaluation process. Every organization
evaluates the working of their suppliers over a course of time. This form is the best document
for the process of evaluation.
CHECKING QUALITY OUTPUT PROCEDURES
ISO 9001 – Quality Procedures
After reviewing the meaning and importance of a procedure and
understanding the link between a procedure and a process allow me to discuss
to the quality procedures. The goal of these procedures is to make sure that the
organization performs the minimum requirements of the ISO 9001 Standard
that suit all kinds of organizations – from the low tech to the high-tech
companies
Nothing is worse than getting a new notebook that has problems right
out of the box. Well, perhaps one thing: thinking everything is fine only to discover
defects after the return or exchange period is up!
15
This guide aims to walk you through a checklist of issues to run through with any recently
purchased laptop. If this check reveals any issues or defects, it's best to exchange your unit for a
new one (or, if the defect is found in all models, consider a different laptop altogether). This guide
will show you how to check for common issues in the screen, chassis, keyboard, trackpad,
and internals of a modern notebook.
Screen
Open the black background in your imaging program of choice and set it to full screen.
Turn your brightness up to maximum. Carefully examine the screen for any non-black pixels;
these may be stuck on as either red, green, or blue. While a stuck pixel used to be very obvious
when screens were 640 x 480, remember that on a high DPI screen (such as QHD+ or UHD), the
pixels are very tiny. As such, you will need to look a bit closer and spend a little more time on this
than you'd think. If there are no stuck pixels visible, open the white background and conduct your
inspection again. Make sure there are no pixels that remain unlit
Use this black background to check for
stuck pixels and backlight bleed.
Use this white background to check for
dead pixels or uneven lighting.
Chassis
To be through, use this light blue
background to check for any
abnormalities as well.
Although the presence of a scratch or dent has no effect on performance, nobody wants
to have a laptop with a physical defect out of the box. It's unsightly to be sure, more importantly,
it will drastically reduce the value of your machine should you wish to sell it in the future. Check
the top panel, display surface, palm rests, bottom panel, and edges for any nicks, scratches, or
dents. At the very least, even if you find something minor that you can live with, there's a good
chance you can call up the OEM and get a discount for your trouble.
Misaligned ports on a Dell XPS 15 9550.
(Source: Dell Community Forum:
the exciter)
The chassis on MSI GS63VR.
The vent not sitting flush with
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Bulging chassis on an MSI GS63VR.
screen on a Gigabyte Sabre 15.
Gap between the bezel and
Keyboard
The keyboard is the method of interaction you'll generally be using most with your laptop,
so it's important to make sure that the typing experience is as it should be. Pressing each and
every key on the keyboard multiple times, check for consistency of feel. Each press of a key
should feel identical to the last, and the keys should also feel
identical to each other across the board. There should also certainly
be no sticking of keys on the way down or up. You'll want to spend
extra time testing your Enter, Shift, and Spacebar keys, as they are
larger and more prone to have issues.
Track Pad
If you've ever used a laptop with a Touchpad that seems to do exactly the opposite of
what you tell it to, you know that a bad Touchpad alone can completely ruin the user experience
of a computer. The prevalence of Touchpad using Microsoft's Precision drivers has helped this
somewhat, but the incorporation of a Precision Touchpad over an ELAN or Synaptic one is still
not a 100 percent guarantee of a
perfect user experience. Spend
some time tracking the cursor
around the screen to check for
input
lag
and
general
responsiveness. Try both left and
right clicks to make sure they're
properly registered each time. A
very common problem with some
Touchpad is buggy scrolling; it is
extremely frustrating if you
happen to be affected by it. Using
your browser of choice, open a page with a lot of content and use the two-finger swipe gesture to
scroll up and down the page. If there's any involuntary bouncing or loss of the scroll, you may
have a defective Touchpad.
CPU and GPU testing
Although it’s quite rare for a CPU or GPU to be defective out of the box, it’s still very
important to check these aspects of the laptop’s internals before the return period is up. A CPU
issue is extremely rare, but a GPU issue is slightly more common. What is most likely, however,
is simply poor cooling (such as a warped heatsink or insufficiently cooled components) rather than
defective silicon
(Source: Opto Crypto)
Start with testing the CPU. Open Throttlestop so you can
monitor you core temperatures and using one of the stress
programs while monitoring for issues. Stressing the CPU
should not cause a BSOD or crash a program like Cinebench
and TSBench, which would certainly be a red flag. Another
warning sign to look out for are significant temperature
differences between the different cores of your CPU.
Generally, a temperature difference of 8C or more between cores is the sign of either a
warped heatsink or bad paste-job leading to uneven contact with the CPU die. Below are
17
some images of Throttlestop being used alongside TSBench and LinX. As you can see,
temperatures are uniform and clockspeed is maintained.
If your laptop has a dedicated GPU (such as an AMD or Nvidia card) then it’s probably a
good idea to run a stress test for the GPU as well as the CPU together. In fact, most laptops will
have a shared cooling solution — either there is one heatsink used to cool both the CPU and the
GPU, or two separate heatsinks which connect to each other (touching, but not the same piece
of metal). at the heat from stressing both components
together will significantly affect the ability of the laptop to
cool itself off.
Consumer laptops with dedicated GPUs, such as the XPS
15, typically have a shared heatsink.
A Eurocom F5 Tornado with separate heatsinks.
Conversely, an idle GPU means that the CPU has
“extra” cooling power, and an idle CPU means that
the GPU has “extra” cooling power. In a separate
cooler scenario, the heat of one component doesn’t
affect the heat of the other at all, but again, this
cooling setup is generally reserved for enthusiastlevel gaming laptops. Please do note: running
Unigine Heaven and Valley while running TSBench
or Cinebench is likely to cause issues with loading
new scenes sometimes. The Unigine programs may
appear to freeze, but they will eventually load, so
don’t panic or force them closed. The reason is they require CPU time to load the new scenes, and
your CPU will be busy with Throttlestop (or your chosen CPU stress tool), so the programs just hang until
they get their CPU cycles sorted out.GPU-Z, Throttlestop, and Unigine Heaven being run to test a
mixed load on a heatsink. (Source: Christian Reverand)
Let’s Dig In
Directions: Write TRUE if the statement is correct ; if the statement is FALSE; write the correct
word or group of words to make the statement correct. Write your answer on the space given.
_____1. Supervisor rating sheet is a form contains all the details that are needed for the
evaluation process
_____2. Supervisor Evaluation Form is a tool that is used to evaluate the performance
of the workers.
_____3. Customer satisfaction is a term frequently used in the profit of the company. It is a
measure of how products and services supplied by a company meet or
surpass customer expectation.
18
_____4. Gallup survey found that 90% of employees whose managers focused on
their strengths were fully engaged in their work, as compared to only 10% of
employees whose managers focused on their weaknesses.
_____5. If you want to make your feedback more impactful and powerful, frame your
employees’ accomplishments in a bigger context. Explain the impact of them
achievement on others (colleagues and customers) and link it to your company’s
bottom line.
_____6. Pay attention to your body language when you deliver negative feedback.
_____7. Give positive feedback to your employees when you have a concrete reason.
Be direct and honest.
_____8.Gallup study of 530 work units with productivity data found that teams with
managers who received strengths feedback showed 12.5% greater
productivity post-intervention than teams with managers who received no feedback.
_____9. Placing each label close to its corresponding field reduces the time it takes for a
user to complete the form. The further the label is from the field, the more the
user’s eye has to travel back and forth to avoid making a mistake.
_____10. Customer’s opinions and feedback are important because they impact the
sustainability of a company throughout its lifecycle.
To view this in google forms please click the link below:
https://forms.gle/4UTTJLAQ7LPMw5x48
B. Write the tools, testing devices and materials in improving quality processes available to your
home, classify them using a checklist to determine their condition.
Condition
Tools
Good
Defective
1.
2.
3.
Testing devices
1.
2.
3.
Materials
1.
2.
3.
Let’s Remember
1. Find out what are the most used electronic devices today? Describe
similarities and differences with each other. Write your answer in a sheet of paper.
2. Download and cut pictures of tools used in computer system servicing and be able to
identify their functions.
19
Let’s Apply
1. As a computer servicing system student, how can you secure your money in
purchasing any electronic devices?
2. Write the important things to remember before purchasing a brand-new laptop.
1. Screen
2. Chassis
3. Keyboard
4. CPU
Let’s Evaluate
A. Directions: Choose the letter of the correct answer. Write your answer on the space before
each number.
_____1. Which of the following PCP phase is used for the execution of solution?
a. Development phase
c. Implementation phase
b. Design phase
d. Evaluation phase
_____2. This quality improvement process shows details for possible or graphically displaying
the steps in proper sequence.
a. Flowchart
b. Check sheets
c. Pareto diagram
d. Histogram
_____3. This is use for data category. It shows how many times each particular value occurs
and their information is increasingly helpful as more data are collected.
a. Pareto diagram b. Histogram
c. Check sheets
d. Scatter
_____4. It is a collection of data in hierarchical order which allows the most significant problems
to be corrected first.
a. Flowchart
b. Scatter
c. Pareto diagram
d. Cause and effects
_____5. It is also called Ishikawa diagram. Also known as fish bone diagram because of its
shape.
a. Cause and effects
b. Pareto diagram
c. Scatter
d. Histogram
_____6. It refers to the plots data in a frequency distribution table.
a. Control charts
b. Check sheets
c. Pareto diagram
d. Histogram
_____7. This is between the two variables related and used to test for cause and effect
Relationship
a. Pareto diagram
b. Scatter
c. Control charts
d. Flowchart
_____8. Which of the following process improvement procedure shows statistically determined
upper and lower limits drawn on either side of a process average?
a. Histogram
b. Check sheets
c. Flowchart d. Control chats
_____9. It refers to customer expectation wherein the number of customers or percentage of
total customers whose reported experience with a firm product.
a. Customer feedback form
c. Co -workers feedback
b. Supervisors evaluation form
d. Customer satisfaction
_____10. This form is use for customers opinions and feedback.
a. Customer feedback form
c. Co -workers feedback
b. Supervisors evaluation form
d. Supplier evaluation form
To view the assessment test in google forms please click the link below:
https://forms.gle/FsWZopaSi38isZ1v9
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Let’s Extend
In this lesson you will learn quality improvement processes and one of the most
important is flowchart and why computer programmers use them when developing new
applications. You will also learn about five common flow charts and see examples of them.
https://www.youtube.com/watch?v=DF2XAc07eI0
https://study.com/academy/lesson/programming-flowcharts-types-advantages-examples.html
Quiz follow in google forms @ https://forms.gle/HcbpCZ6uBTYQQU5x8
WEEK 4
Let’s Try
Directions: Write TRUE if the statement is correct and FALSE if the statement is incorrect on the
space before each number.
_____1. The occupational health is concern in the physical and mental health of the workers.
_____2. The Philippine OHS set the standards for the hazard and risks to protect every
Pilipino workers.
_____3. Workplace may not be affected in the health condition of the workers.
_____4. The occupational safety is concern in the protection of workers lives.
_____5. Wearing personal protective equipment is an example of safety procedures.
_____6. Failure to the proper jumper setting may cause damage to your CPU.
_____7. After adding and removing any other system components, make sure that you
unplug your power supply.
_____8. In testing computer, ensuring that it meets the necessary system requirements
before booting up.
_____9. With an effective cooling fan, the CPU can overheat and cause damage to both
CPU and the mother board.
_____10. After starting the installation; read carefully the documentation and procedures or
any hardware and software settings that may be required.
To view Pre-Test in google forms please click the link below:
https://forms.gle/JYmGTAdrnzceztjj9
21
Lesson
2
Plan and prepare for task to be
undertaken
Let’s Recall
https://www.youtube.com/watch?v=UboO40529IY
Guide Questions
1. What are the important things to remember before purchasing a brand-new
PC or Laptop?
2. How can you secure your money in purchasing any electronic devices?
Let’s Explore
Do you know the safety
health policies and
procedure given by the
Department of Labor and
Employment? Find out in
https://www.youtube.com/
watch?v=s0CGgjQOC00
22
Let’s Elaborate
OCCUPATIONAL HEALTH AND SAFETY POLICIES AND PROCEDURES
Occupational Health and Safety (OHS) Policy – An Information and communication technology
(ICT) student should know how to behave when working in the computer laboratory, as well as
implement a safe way of accomplishing every task. Safety practices should be learned early and
always adheres in working with any electrical and electronic device, including personal computers
and its peripherals. This is for your protection as well as to the people working with you, and for
the devices that you are using. The basis for this process begins with Occupational Health and
Safety Policies.
Occupational safety and health (OSH) is a planned system of working to prevent illness and
injury where you work by recognizing and identifying hazards and risks. Health and safety
procedure is the responsibility of all persons in the
computer and technology industries. You must identify
the hazards where you are working and decide how
dangerous they are. Eliminate the hazard or modify the
risk that it presents.
Occupational Health and Safety standards
Each student has a responsibility to their colleagues
and their organization to report and act upon any
potential workplace hazard. Students need to be aware
of the type of hazards that are possibly present in their
work environment.
Procedure
1. Identify the hazard
2. Clear the area close to the hazard
3. Partition the hazard off or clearly identify the area to protect other people from harm
4. If the hazard is easily and safely cleared, then do so
If not…
5. Report the hazard to the appropriate person (such as teacher
in charge, principal etc.) to obtain assistance
6. Following clearing of the hazard fill out the correct
documentation to assist in identifying improved practice to
reduce further incidence of hazards.
Safe Use of tools
Once selected, use the tool for the purpose for which it was designed. Not all tools come with
detailed instructions, but there are those that do spell out the safety ―Do’s and Don’ts for the
23
safety. If there are set-up/use options, operator judgment must always be based on what is the
safest way to use the tool.
To view more about occupational health and
safety standards click the link below:
https://www.youtube.com/watch?v=m5gxAICpKps
Environmental Safety and Health Program requires the
following:
• All tools be kept in good condition with regular maintenance
• The right tool be used for the job
Each tool be examined before use AND damaged or defective
tools NOT to be used
•Tools be operated according to manufacturer’s instructions
•The right protective equipment for the tool and activity be used
Computer Hardware
Keyboard A computer keyboard is an input device that allows a
person to enter letters, numbers, and other symbols (these are
called characters in a keyboard) into a computer. It is one of the
most used input devices for computers.
Mouse
A computer mouse is a handheld hardware input device that controls
a cursor in a GUI (graphical user interface) and can move and
select text, icons, files,
and folders on
your
computer.
Hard drive
A hard disk drive (sometimes abbreviated as a hard drive, HD, or HDD) is
a non-volatile data storage device. It is usually installed
internally in a computer, attached directly to the disk
controller of the computer's motherboard.
Monitor
It displays information in visual form, using text and graphics. The portion of the
monitor that displays the information is called the screen or video display
terminal.
24
System Unit
The system unit, also known as a "tower" or "chassis," is the main part of
a desktop computer. It includes the motherboard, CPU, RAM, and
other components. The system unit also includes the case that houses the
internal
components
of
the
computer.
To view more about computer hardware safety tips please log on to:
https://www.youtube.com/watch?v=aaE0ePh7zSo
Computer Application Software
As an aspiring computer technician, it is very important to know the system that runs your
computer and different devices attached to it. Each device plays an important role, without each
other computer system will not work properly.
An Operating System (OS) is a set of programs that manage computer hardware resources and
provide common services for application software. The operating system is a vital component of
the system software in a computer system. Application programs require an operating system
which are usually separate programs, but can be combined in simple systems.
Operating systems can be classified as follows:





Multi-user
Allows two or more users to run programs at the same time. Some operating systems
permit hundreds or even thousands of concurrent users. Linux Unix Windows 2000
Multiprocessing
Supports running a program on more than one CPU. Linux Unix Windows 2000
Multitasking
Allows more than one program to run concurrently. Unix Windows 2000 and Windows
multi point
Multithreading
Allows different parts of a single program to run concurrently. Linux Unix Windows 2000
and Windows 7
Real time
Responds to input instantly. General-purpose operating systems, such as DOS and UNIX,
are not real-time.
User Interaction with the OS
As a user, you normally interact with the operating system through a set of commands. For
example, the DOS operating system contains commands such as COPY and RENAME
for copying files and changing the names of files, respectively. The commands are accepted
25
and executed by a part of the operating system called the command
processor or command line interpreter. Graphical user interfaces allow you
to enter commands by pointing and clicking at objects that appear on the
screen.
Most Popular Desktop Operating Systems
The three most popular types of operating systems for personal and
business computing include Linux, Windows and Mac.
Windows
Microsoft Windows is a family of operating systems for personal and
business computers. Windows dominates the personal computer world,
offering a graphical user interface (GUI), virtual memory management, multitasking, and support
for many peripheral devices
Mac
Mac OS is the official name of the Apple Macintosh operating system. Mac
OS features a graphical user interface (GUI) that utilizes windows, icons, and
all applications that run on a Macintosh computer have a similar user
interface.
Linux
Linux is a freely distributed open source operating system that runs on a number of hardware
platforms. The Linux kernel was developed mainly by Linus Torvalds and it is based on Unix.
Let’s Dig In
A. Matching type: Match column A with Column B.W rite the letter of the correct answer on
the space provided before the number
A
___1. It is called the official name of the Apple Macintosh
operating system?
___2. It is a planned system of working to prevent illness
and injury where you work by recognizing and
identifying hazards and risks?
___3. It is a set of programs that manage computer
hardware resources and provide common services
for application software?
___4. Also known as a tower or chassis?
___5. Allows different parts of a single program to run
concurrently.
B
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
Operating system
Computer Hardware
Mouse
MAC
System unit
Linux
Hard drive
Safety standards
OHS
OSH
Real time
Multithreading
26
To view more about application software please visit @
https://www.youtube.com/watch?v=t4JVAWopyqs
1. What are the most popular computer application
software nowadays?
2. How to take care your computer application
software?
Let’s Remember
1. What is the difference between occupational health and safety and occupational safety
and health?
Occupational Health and Safety (OHS) Policy – An Information and communication
technology (ICT) student should know how to behave when working in the computer
laboratory, as well as implement a safe way of accomplishing every task.
Occupational safety and health (OSH) are a planned system of working to prevent
illness and injury where you work by recognizing and identifying hazards and risks.
2. How to create computer safety workplace?
Each student has a responsibility to their colleagues and their organization to report
and act upon any potential workplace hazard. All tools be kept in good condition with
regular maintenance. The system unit, also known as a "tower" or "chassis," is the main
part of a desktop computer.
3. What is operating system?
An Operating System (OS) is a set of programs that manage computer hardware
resources and provide common services for application software.
4. What are the three most popular operating system?
The three most popular types of operating systems for personal and business
computing include Linux, Windows
Let’s Apply
1. Create a video vlog at least two minutes for safety hazard in your workplace and
explain how to avoid potential accidents. Score is based on the given rubrics
below:
WORKPLACE
SAFETY HAZARD
Ex. Cleaning the comfort room
DO!
OHS STRATEGY
Wear rubber gloves to avoid contact with chemicals
27
Criteria
Link to Class
Content
Use of Media
Verbal/
Written
Portion
Time bound
(20pts.)
(10pts.)
Vlog/pictures log
consistently
demonstrates clear
and insightful links to
the content
Vlog/pictures log
displays a mastery of
the media, visual
elements are clear and
accurately represent
their goal
Vlog/pictures log
sometimes demonstrates
clear and insightful links
to the content
Student displays clear
understanding of
his/her working
process and eloquently
explains relevance to
the topic
The video vlog
submitted ahead of
time
(5pts.)
Score
Vlog/pictures log
rarely demonstrates
clear and insightful
links to the content
Vlog/pictures log
displays a competency of
the media, visual
elements are often clear
and sometimes
represent their goal
accurately
Student displays a
somewhat clear
understanding of his/her
working and generally
explains the topic
Vlog/pictures log
displays an
inconsistent use of
the media, visual
elements are vague
and inaccurately
represent their goal
Student displays an
unclear
understanding of
his/her working
process and straggle
to explains the topic
The video vlog submitted
The video vlog
within the time allotted
submitted late to the
time allotted
TOTAL POINTS
Let’s Evaluate
Directions. Write TRUE if the statement is correct and FALSE if it is wrong. Write your answers
on a separate sheet of paper.
_____1. Selecting the best tool for each task requires training in the proper use of the tools, field
experience in the safe use, and following the manufacturer’s guidance and instructions
for the specific tool.
_____2. When obtaining the tool, all the associated tooling and consumable parts, as
recommended by the manufacturer, must be included.
_____3 The safe use of a tool depends on using the tool for the purpose for which it was
designed and also for other purposes where it can be used as substitute when tool is
not available.
_____4. All tools should be kept in good condition with regular maintenance.
_____5. Preparing for a task includes only knowing the task to be done.
_____6. Tools be operated according to manufacturer’s instructions.
_____7. All tools be kept in good condition with regular maintenance.
_____8. Partition the hazard off or clearly identify the area to protect other people from
harm.
_____9. The right protective equipment for the tool and activity be used.
____10. Each tool be examined before use AND damaged or defective tools NOT to be
used
To view Assessment Test in google forms please click the link below:
https://forms.gle/EPF5BLVSSxcw6Pmd6
28
Let’s Extend
Directions: Watch the video below, then list down all the occupational and safety health
techniques. Choose one among them and try to demonstrate with one of your family
members. Write the safety tips and procedures in a sheet of paper.
Visit @ https://www.youtube.com/watch?v=s0CGgjQOC00
29
Development Team of the Module
Writer:
MYRA S. GESTIADA
Content Editor:
ARNEL S. GESTIADA, HEAD TEACHER III- BNHS
Language Editor:
MARIA A. AGNAYA, AILEEN GEÑOSO
Reviewers:
OFELIA MABBAO, Head Teacher III-TIPAS NHS
Illustrator:
MYRA S. GESTIADA
Layout Artist:
MARIENIX P. RAMOS
HYBRID TEAM VALIDATORS:
JHS Team Leader/Facilitator:
Dr. MELEDA H. POLITA, SDS (Retired)
School Head In-Charge:
Dr. REA M. CRUZ, Principal IV
Content Validator/Editor:
SANTIAGO T. ALVIS, Principal II
Management Team:
DR. MARGARITO B. MATERUM, SDS
DR. GEORGE P. TIZON, SGOD Chief
DR. ELLERY G. QUINTIA, CID Chief
Name of EPS in-charge of Learning Area
DR. VIRGINIA L. EBOŇA
DR DAISY L. MATAAC, EPS – LRMS/ALS
For inquiries, please write or call:
Schools Division of Taguig city and Pateros Upper Bicutan Taguig City
Telefax: 8384251
Email Address: sdo.tapat@deped.gov.ph
30
References
http://www.nwlink.com/~donclark/perform/process.html
https://blog.triaster.co.uk/blog/introducing-it-continuous-improvement
https://www.prnewswire.com/news-releases/acsi-pc-customer-satisfaction-hit-by-high-prices-and-lackof-innovation-300525253.html
https://en.wikipedia.org/wiki/Customer_satisfaction
https://www.getfeedback.com/resources/online-surveys/7-samples-of-feedback-forms-for-customersthat-actually-work/
https://www.talentlyft.com/en/blog/article/288/8-examples-of-giving-positive-feedback-to-employees
https://www.jotform.com/form-templates/supervisor-evaluation-form
https://www.jotform.com/form-templates/category/feedback
https://www.score.org/blog/how-establish-quality-control-processes
http://9001quality.com/quality-procedures-iso-9001-standard/
https://www.projectmanager.com/blog/quality-assurance-and-testing
https://www.appian.com/bpm/process-improvement-organizational-development/
https://www.notebookcheck.net/Guide-How-to-check-a-new-laptop-for-issues.232476.0.html
file:///C:/Users/DEPED/Desktop/div%20css%20writer/TLE-ICT-Computer-Hardware-Servicing-Grade9.pdf
file:///C:/Users/DEPED/Desktop/div%20css%20writer/cssnciilearningmodule-170912001325.pdf
file:///C:/Users/DEPED/Desktop/div%20css%20writer/LO%201.pdf
http://www.depedbataan.com/resources/9/k_to_12_pc_hardware_servicing_learning_module.pdf
https://simple.wikipedia.org/wiki/Keyboard_(computer)
https://www.youtube.com/watch?v=V3-hVT1oBB8
https://www.investopedia.com/articles/fundamental-analysis/12/steve-jobs-apple-story.asp
https://blog.triaster.co.uk/blog/introducing-it-continuous-improvement
http://www.nwlink.com/~donclark/perform/process.html
https://www.youtube.com/watch?v=DF2XAc07eI0
https://www.youtube.com/watch?v=uPTdz8mkxi8
https://www.youtube.com/watch?v=zbDRH2ASyqQ
https://www.youtube.com/watch?v=DF2XAc07eI0
https://study.com/academy/lesson/programming-flowcharts-types-advantages-examples.html
https://www.youtube.com/watch?v=UboO40529IY
https://www.youtube.com/watch?v=s0CGgjQOC00
https://www.youtube.com/watch?v=m5gxAICpKps
https://www.youtube.com/watch?v=aaE0ePh7zSo
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