5
CLEAR
SIGNS
your tech is ​
hurting your
business​
lf
There are se
driving cars
hy
out there. W r
u
o
y
n
do you ru
n
o
business
Excel?
Within the last years digitization and technology has
spread through all sectors to become a determining factor
in the success of corporations down to small businesses.
However, the path to a tech driven business can be a frustrating one. Finding and adopting the right technology fit
for your business is hard given the overwhelming number
of available solutions. No matter whether you are a high
tech startup or working in traditional sectors, market
success will heavily depend on your ability to combine
digital capabilities and your business.
Here are clear signs your technology
could better support your business.
1.
You are spending too much time
on manual and repetitive tasks.
It’s a fact employees spend on average
3 hours per day on repetitive tasks that
can be easily automated here .
From collecting files received in your mailbox to copying values from PDFs to Excel
files from Excels files to ERP solutions over
and over, manual tasks arehindering your
business. They:
•
Cost you money to repeat
•
Create opportunity cost by tying
up your staff who could otherwise
generate revenue
•
Are hard to monitor and optimize
•
Are prone to human errors
resulting in higher financial and
even compliance risks
The good news is these tasks can be
easily automated nowadays!
Many vendors propose automation software, to the point it has become hard to
know which tool is best for your business
reality.
On top of this, technical questions make
your life hard from the start:
•
Which tool better integrates within my
existing environment?
•
Should I first upgrade my current tech
environment to accommodate better
tools?
•
Are out of the box features enough
or should we go for a tailored solution
for our business?
•
What about implementation and
maintenance: Do I need a data
engineer? or a software developer?
a .NET developer? or ...?
This level of complexity is a blocker
for most, who fail to reap the benefit
brought by automation.
To overcome this obstacle, seek independent expert advice which focuses on your
business benefits rather than on the sales
potential of the corresponding implementation project.
2.
You have plenty of data, but you can’t
answer even the simplest questions
Are you struggling to finding an answer
to crucial business questions such as
•
Am I doing better at this very moment
than last year?
•
Did my pricing strategy yield higher
profits?
•
Does this new process reduce costs and
increase time to delivery?
•
Can I reduce costs by modifying my
operations’ planning?
Many businesses have the data in house
to answer these questions, but face the
following challenges
•
Collecting and integrating this data
from sparse excel files or differenttools
•
Having or finding the right skill set
to meaningfully process and report
this data
The great news is that leveraging your data
is easier than you think. Several technological partners nowadays provide low-cost
solutions to easily integrate your data and
get meaningful insights out of it.
What you need is a guide to help you:
1. Identifying which use cases will generate
the most business value from your data
2. Clarifying the technology requirements
to realize these use cases
3. Assess technology vendors and ensure
a successful use case implementation
Embracing these challenges
is crucial though. A recent
study by the IDC shows that
companies leveraging data for
decision making generate an
average 5-year ROI of 431%.
Rely on
your te
ch
work th to
e
way it
should
3.
People are the extension of your tech
and you keep firefighting IT issues
The financial impact of IT failure can be
huge. In 2014, KPMG’s Tech Risk Radar
reported that IT incidents cost on average
500.000€ based on 522 sample incidents.
We all know a story of a server crash supporting a business application, momentarily
freezing your sales or internal activities.
And the impact goes beyond numbers,
it also affects your reputation.
These technology failures sometimes
can’t be avoided, but they can be minimized by:
•
Defining and following a coherent technology strategy
•
Ensuring your IT infrastructure is up to
date according to latest standards
•
Guaranteeing your IT support providers
are there to support you efficiently in
troubleshooting and fixing your issues
•
Ensuring your IT support contracts include the right mechanics, responsibilities
and clauses to minimize your financial
and operational risks
This where experienced advisors can
help you put the right tools and the right
support for them in place. Make sure your
IT contracts include proper SLAs and maintenance agreements with the right vendors.
Rely on your tech to work the way it should so
that your your staff can focus on added value
for your business. instead of spending days in
solving IT issues while your business loses
money and customers.
4.
You struggle keeping up with
your clients’ expectations
Technology innovation has a deep impact
on client expectations; your customers
are used to the slick experiences provided
by Google, Apple or Amazon, and consider
those table stakes.
It results often in:
This fixes expectations around:
•
1. Digital integrated channels for
interaction
2. Quick answers to requests & complaints
3. Easy, quick and correct provisioning of
documents such as orders and invoices
Outdated-tech has limitations in
reaching/matching these expectations
and generating a satisfactory customer
experience.
•
•
•
Slow customer onboarding
Manual errors along the ordering process
Lack of integration increasing the time to
delivery
And low reliability on customer service
reaction on requests and complaints
Let’s face it. It can be enough to push your
clients away.
Now the good news is that leveraging
technology to enhance your sales and
customer support processes is easier
than you think. Quadronics can guide you
in designing frictionless experience for your
customers anytime they interact with point
of contacts within your organisation. From
automated email and request processing,
to reliable data management in order
to avoid mistakes when delivering support
or products.
5.
Your technology is disconnected
from your business strategy
If the above applies to you, you probably
already know you need to act. Here is
another fact though: 70% of all so-called
digital transformations don’t reach their
goals (Harvard business Review).
4. Failing to get support from appropriate
talent to drive, control and support transformation. Running through a digital
transformation requires experience and
skills, it is not a part-time job.
The most-cited factors leading to
these failures are:
Going through a digital transformation
is not just buying and installing software.
It requires consistent thinking, monitoring
and interventions on several facets of your
business:
1. A lack of long-term business goals
defining the actual purpose and
direction of the digital transformation.
Without a goal you can’t reach your
destination.
2. A lack of involvement from business
leaders. Digital transformations are
business projects and hence need the
attention and active contribution of
the corresponding decision makers.
3. Neglecting the organizational change
effort to support the digital transformation. Transformation involves learning
efforts and new ways of collaboration
across different functions to reach the
desired outcome.
•
What are our long-term business goals ?
•
How do our business processes impact
our goals?
•
How can technology enhance our
processes?
•
Which skills are needed to integrate this
technology ?
•
What is a future proof technology
infrastructure that can expand and
allow the business to grow?
The good news: You can get support for
all questions in a modular and modern way
by engaging with senior experts in an
On-Demand manner.
Get your tech
working again
It is nowadays clear to everybody: embracing technology is a
life changer for businesses of any size. The question is why didn’t
you make the move yet? Is it about inertia or lack of time and
support? Do you feel overwhelmed by the large number of selfproclaimed technology solutions “solving it all” in front to you?
Building an IT strategy supporting your business effectively in
the long term is certainly a challenge. What you need is a trusted partner guiding you through the process and with the knowhow to realize it.
1
Let‘s have
a call
2
Let‘s renovate
your tech
Let‘s get started today
www.quadronics.com
3
Let‘s realize your
potential