MIS REPORT ON EMPLOYEE HEIRING in METROBUS PROJECTRE
VISION IS TO PROVIDE THE CITY OF LAHORE WITH A HIGH QUALITY PUBLIC
TRANSPORT SYSTEM, WITH A ROAD BASED MASS TRANSIT SYSTEM,IN THE
MEDIUM TERM.
1 INTRODUCTION TO ORGANIZATION
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
INTRODUCTION
MISSION AND VALUES
CORE VALUES
CORE BUSINESS GOALS
HISTORY
PRODUCT DESCRIPTION
LOCATION
ORGANIZATIONL STRUCTURE
2 INTRODUCTION TO DEPARTMENT
2.1
2.2
2.3
2.4
2.5
MIS DEPARTMENT
HUMAN RESOURCE DEPARTMENT
LEGAL DEPARTMENT
FINANCE DEPARTMENT
TECHNICAL DEPARTMENT
3 STUDY OF EXISTING SYSTEM
3.1 EXISTING SYSTEM
3.2 DRAW BACKS IN EXISTING SYSTEM
3.3 PROPOSED SYSTEM
3.4 FEATURES OF PROPOSED SYSTEM
3.5 OBJECTIVES OF PROPOSED SYSTEM
4 REQUIREMENT ANALYSES PHASE
4.1 SYSTEM REQUIREMENT ANALYSES
4.2 FUNCTIONAL REQUIREMENTS
4.3 NONFUNCTIONAL REQUIREMENTS
4.4 SYSTEM MODULES
5 FESIBELITY STUDY
5.1 FEASIBILITY REPORT
5.2 COST ANALYSIS
5.3 MAINTENANCE COST
5.4 OPERATIONAL COST
6 SYSTEM DESIGN PHASE
6.1 SYSTEM DESIGN
6.1.1 LOGICAL DESIGN
6.1.2 PHYSICAL DESIGN
6.2 INPUT AND OUTPUT DESIGN
6.2.1 INPUT DESIGN
6.2.2 OUTPUT DESIGN
6.3 SAMPLE INPUT SCREEN
6.4 SAMPLE OUTPUT SCREEN
6.5 DATABASE DESIGN
6.6 DATA DICTIONARY
6.7 DATA ENTRY FORM LAYOUT SPECIFICATION
7 CONSTRUCTION AND TESTING NEW SYSTEM
7.1 FRONTEND AND BACKEND TOOL
7.2 DATABASE MANAGEMENT SYSTEM
7.3 ADVANTAGES OF DBMS
7.4 HARDWARE REUIREMENTS
7.5 SOFTWARE REQUIREMENTS
8 TESTING
8.1 TESTING STRATEGIES
8.2 WHIT BOX TESTING
8.3 BLACK BOX TESTING
9 SYSTEM IMPLEMENTATION PHASE
9.1 METHOD USED FOR IMPLEMENTATION
9.1.1 DIRECT IMPLEMENTATION
9.1.2 PARALLEL IMPLEMENTATIO
9.1.3 PHASDED IMPLEMENTATION
9.1.4 PILOT IMPLEMENTATION
9.2 PEOPLE TRAINGING
9.3 PEOPLE TRAING METHOD
10 MAINTAINANCE AND SUPPORT PHASE
10.1 MAINTAINANCE AND SUPPORT
10.2 BACKUP AND RESTORE
10.3 FUTURE SYSTEM ENHANCEMENT
CONCLUSION AND RECOMMENDATIONS
ACKONOWLEDGEMENT
I would like to acknowledge our Project Guide for letting us proceed with the
project topic as well as helping us with the step by step method of the system, our
Project Coordinator for providing us with the useful guidelines and information
about recent system types and modules and our Head Of the Department for
granting us the opportunity to perform a project as well as providing us the
encouragement I take this occasion to thank God, almighty for blessing us with his
grace and taking our endeavor to a successful culmination. I extend my sincere and
heartfelt thanks to our esteemed guide Sir Saif Ur Rahman, for providing me with
the right guidance and advice at the crucial junctures and for showing me the right
way. I would like to thank the other faculty members also, at this occasion. Last but
not the least, I would like to thank my friends and family for the support and
encouragement they have given me during the course of our work.
ABSTRACT
This is an integrated service which provide all information about the Metrobus and
its routes for public. The proposed system is a web based application which
provides information regarding timings, routes, fair. This system manages public
feedback about services through iit’s complaint management system. This system
also contains an online ticket recharge module where users can recharge their
smart cards online through the site. There is also an admin module where admin
can add stations, trains, routes and also update the fairs. The admin is a panel
consisting of a group of authorized persons.
CHAPTER I
INTRODUCTION TO ORGANIZATION
1.1 INTRODUCTION
The Lahore
Metrobus
is
a bus
rapid
transit service
operating
in Lahore, Punjab, Pakistan. Lahore Metrobus service is integrated with Lahore Transport
Company's local bus service to operate as one urban transport system, providing seamless
transit service across Lahore District with connections to neighboring suburban communities.
The Metro Bus System (MBS), arguably the country’s first rapid masstransit bus project, was
launched here on Monday. It was inaugurated by Punjab Chief Minister Shahbaz Sharif at a
ceremony attended by Turkish Deputy Prime Minister Bekir Bozdag, PML-N chief Nawaz
Sharif and ambassadors of a number of countries.A row of brand-new Metrobuses travel to
the launch ceremony of the Metro Bus system in Lahore, the second largest city of Pakistan,
Istanbul Metropolitan Municipality’s subsidiary Ulaşım AŞ prepared the project and Turkish
Albayrak Holding took part in some stages of the 27-kilometer-long metro bus line’s
construction, according to the official statement. Albayrak Holding also won the tender to
operate the line for eight years. The company has invested $16 million in the metro bus line,
which will accommodate 45 vehicles with a 170-passenger capacity. Albayrak also invested
12 million in the four inner-city bus lines of Lahore city, where 100 buses will run. In Pakistan
Albayrak has been providing its transport services with collaboration of Lahore Transport
Company and Metro bus Service in Lahore. The valuable input of Albayrak in transportation
services of Pakistan has ranked it in top of Pakistan’s transportation companies. Turkish’s
companies have cooperated with Pakistani local administration to build metro bus lines to
host 110,000 passengers in Lahore, the capital of the Punjab state in Pakistan.
1.2 MISSION AND VISION
MISSION:
To provide reliable, safe and efficient mass transport services by road in the sub region
VISION:
To
be
a
world
class
mass
transport
company
in
the
sub
region
1.3 CORE VALUES
Safety: We commit to ensure that our employees, passengers and the general public’s safety is
always our first consideration.
Service Excellence: We commit to provide safe, clean, reliable, on-time, courteous service for our
clients and customers.
Workforce Development: We commit to make Metro a learning organization that attracts,
develops, motivates and retains a world class workforce.
Fiscal Responsibility: We commit to manage every tax payer and customer-generated dollar as if
it were coming from our own pocket.
Innovation and Technology: We commit to actively participate in identifying best practices for
continuous improvement.
Sustainability: We commit to reduce, re-use and recycle all internal resources and reduce
greenhouse gas emissions.
Integrity: We commit to rely on the professional ethics and honesty of every Metro employee.
Teamwork: We commit to actively blend our individual talents to achieve world-class
performance and service.
1.4 CORE BUSINESS GOALS
1. Advance safety and security for our customers, the public and Metro employees.
2. Exercise fiscal discipline to ensure financial stability.
3. Plan and deliver capital projects on time and on budget while increasing opportunities for
small business development and innovation.
4. Improve the customer experience and expand access to transportation options.
5. Increase transit use and ridership.
6. Implement an industry-leading state of good repair program.
7. Invest in workforce development.
8. Promote extraordinary innovation
1.5 HISTORY
The Lahore Metro bus is a bus rapid transit service operating in Lahore, Punjab, Pakistan. Metro
Bus Service inaugurated in Lahore on 10 Feb, 2013. It indeed is an ambitious project by the Govt.
of the Punjab, as envisioned by Chief Minister Shahbaz Sharif. Lahore MBS currently operates a
fleet of 86 buses. The buses run on a single 28.7 km long Ferozepur Road corridor with two other
corridors being planned. Buses on the current route have an average speed of 26 km/h.The
system uses e-ticketing and Intelligent Transportation System wand. System operations are
managed by the Punjab Metrobus Authority (PMBA), though IT services are handled in
coordination with Punjab IT Board.Project completion time 12 months, because construction of
project started March 2012 and begin 2013.Star from Shahdara terminal and terminal
isGajjumata. Its length is 27km and total cost is 29.7 billion rupees.
1.6 PRODUCT DESCRIPTION
Metrobus management system is an online system which helps the user to recharge their tickets
online, it also have a complaint management system in which users can register their complaints
online. By visiting the site the users can get metro time table. Other than that by entering the
source station and destination station the users can get all sorts of information about buses
arriving and departing from the stations, its fair details and even it provides you the route map.
1.7 LOCATION
MBS Route Information (Line-1 from Gajjumata to Shahdara) and is approximately 27 KM long
running in the North-South direction. Key locations throughout the city are targeted to allow
maximum number of citizens from surrounding areas to avail the bus services.
Address: 5th Floor, Arfa Software Technology Park, 346-B Ferozepur Road Lahore, Pakistan
1.8 ORGANIZATIONAL STRUCTURE
CHAPTER 2
INTRODUCTION TO DEPARTMENT
2.1 MIS DEPARTMENT
MIS is short for management information system provides managers with the tools to organize,
evaluate and efficiently manage departments within an organization.
Department function
The MIS plays the role of information generation, communication, problem identification and
helps in the process of decision-making. The MIS, therefore, plays a vital role in the
management, administration and operation of an organization
2.2 HUMAN RESOURCE DEPARTMENT
The Human Resource and Administrative Department provides overall co-ordination, monitoring
and supervision of the Human Resource as well as training, industrial relations and security
functions of the company. The department has the responsibility for the acquisition, training,
development and retention of the human resource necessary for the success of the company
while overseeing organizational leadership culture, and ensuring compliance with employment
and labour laws. Coordination will ensure the recruitment of highly qualified personnel
enhancing operational efficiency. Management of pool vehicles by human resource.
Department function
• Human Resource Planning
• Recruitment and Selection
• Training and Development
• Staff Welfare
• Staff Compensation
• Staff Discipline
• Industrial Relations
• Public Affairs
• Security Services
• Administrative Policies & Procedures
2.3 LEGAL DEPARTMENT
Department function
➢ Legal Secretariat: Handles Litigation, Contracts, and legal advice on all
issues.
➢
Company Board Secretariat: Provides Company Secretarial duties for the
Board.
➢ Risk Management Unit:
(i) Management of crashes and other matters.
(ii) Procurement of Insurance.
(iii) Procurement of Road worthy Certificate.
(iv) Management of drivers licences issues
➢ Disciplinary Process: Managing the Disciplinary and Accident Committees
2.4 FINANCE DEPARTMENT
✓ The Finance Department of MTA is the 2nd largest department within the company after
the Traffic Operations Department with its operations decentralized across the
company’s depots nationwide. It currently embodies three major units; Accounts, Stores,
and Procurement with 259 staff.The Finance Department aims to provide a cost
effective, efficient and professional financial service which includes advice, financial and
management reporting, payroll processing, cash receipts and payments, procurements,
and stock management. All its activities are coordinated at the head office of the
company. Within its major units are consisted of the Payroll Unit; Payment and
Expenditure Unit; Revenue Unit (including Tickets and Cash Offices); Procurements and
Stores units. The Finance Department stands for excellence in its financial activities. The
competent staff within its units ensure this is a reality for the success of the entire
company as a whole. The staff discharge duties as directed and co-ordinate matters
pertaining to Finance and Accounts under over all supervision of the Finance Manager,
adhering to laid down rules, regulations and time frame so as to contribute in enhancing
the image of the department and the company as a whole.The department is headed by
the Finance Manager, with two assistants; the Financial and Management Accountants.
The 3 units within the department is managed by the below;
TITLE NO. OF STAFF
Finance Manager 1
Financial Accountant 1
Management Accountant 1
Accounts Officers 34
Accounts Clerks 21
Cashiers 63
Ticket Clerks 83
Procurement Officers 4
Stores Officers/Attendants 51
Total No. of Staff 259
2.5 TECHNICAL DEPARTMENT
Coordination will ultimately lead to a reduction in the downtime of buses and ensure that
adequate buses will be available for operations.
Our Mandate
Charged to maintain and to repair all MMT’s Buses and all light duty vehicles
Tasked to run efficient and effective maintenance systems to guarantee a reliable, efficient
and a safe transportation service
Charged to a provide technical support to management in the acquisition of new buses
Effect efficient liaison with the operations Department for smooth release of buses for
maintenance
Tasked to work effectively with Finance, Warehouse and procurement for adequate supply
of genuine spare parts
Our Structure
The department has the Technical Manager who is responsible for all managerial issues
of the department. He is ably assisted by two assistant Technical Managers. One for the
Northern Sector, and has responsibility for all depot workshops from the Middle Belt to
the North comprising Kumasi, Sunyani, Tamale, Wa and Bolgatanga.
The other assistant has responsibility for the Southern sector depot workshops which
comprise AkimOda, AgonaSwedru, Cape Coast, Takoradi, Koforidua, Ho and the Accra
Depots workshops
The Technical department has two specialized units. Engine specialization and unit and
the component rebuild unit.
The engine specialization unit develops and specialty in the rebuilds of engines. The other
unit is into rebuilding of brake calipers, hub units etc.
CHAPTER 3
STUDY OF EXISTING SYSTEM
3.1 EXISTING SYSTEM
Information cannot be collected, processed and communicated more quickly and efficiently.
Current working systems doesn’t ensure that right Information reaches the right person at the
right time.
3.2 DRAW BACKS IN EXISTING SYSTEM
The problem occurred before having online system includes:
• File lost When online system is not implemented the complaints are reported in Files.
The files are always lost due to some human errors.
•
•
•
•
•
•
•
•
Time consuming When there is no computerized system then for recharge purposes
the Users need to travel to the stations and also sometimes even need to stand in large
queues for recharge purposes.
Most updations are unnoticeable When online systems is not implemented any
changes in fair, timings etc. when updated, the details of these things are only available at
the stations.
Consumes large volume of paper work Before online system implemented
consume large volume of paper work to manage all over information.
Needs manual calculations Manual system take much time for calculation to do
work to handle passengers and drivers information.
No direct role for the higher officials When online system is not implemented
passengers, employees and drivers have no direct role for higher officials.
Damage of machines due to lack of attention Paper work take much time as a
result machine damage lack of attention
More man power When online system is not implemented more man power required
to do work and to manage all information related to passengers, stations and complaint
management etc.
Lack of security of data When online system is not available unauthorized user can
access data easily
3.3 PROPOSED SYSTEM
The proposed system is very simple in design and to implement. The system requires very
low system resources and the system will work in almost all configurations. It ensure data
accuracy. It would also help in providing adequate data to the corporation, particularly with
regard to boarding of passengers from fare stages and important points. This would help the
corporation prepare and organize its schedules more efficiently on the basis of traffic
demand. It would provide data on concessions given to various sections. Another additional
feature is that the data in the ticket machine could be fed into the computer. The proposed
system is designed to eliminate the disadvantages of the existing system“Metrobus
Management System” is mentioned for tracing the problems in the existing system.
3.4 FEATURES OF PROPOSED SYSTEM
➢ Accuracy
The information will be correct, accurate and unambiguous in online system.
➢ Efficiency
Information can be collected, processed and communicated more quickly and
efficiently. Systems ensure that right information reaches the right person at the
right time.
➢ Reliability
Since systems are free from boredom and tiredness, they work constantly on data
to produce more reliable outputs.
➢ Accessibility, Usability and Understandability
Online system provide accessibility, usability and understandability facilities to
their users and admin
➢ Minimize manual data entry
It take less time to perform task then manual system. Operator perform all entries
in less time and handle all other organization issues
➢ Minimum time needed for the various processing
Online system require minimum time such as to maintain schedules ofbuses and
to handle other information
➢ Better Service
Proposed system provides better service because minimum time required
performing all services as compared to manual system.
3.5 OBJECTIVES OF PROPOSED SYSTEM
➢ Improvement in Control and performance
The system is developed to cope up with current issues and problems of the Metrobus.
The system helps to recharge online, make a complaint online, display metro timetable,
fairs and route maps.
➢ Save time
User is able to recharge online, see details of metro time table, fairs & route maps and
even the user can complaint online there by saving his valuable time.
➢ Easy to Use
A person with just an internet connection and a pc can do things such as complaint,
recharge and view metro details very easily.
➢ Easy to access/retrival
Developed system is easy to access for passenger to reserve seat and make a complaint
online
CHAPTER 4
REQUIREMENT ANALYSES PHASE
4.1 SYSTEM REQUIREMENT ANALYSIS
System requirement analysis is the process of gathering and interpreting facts, diagnosing
problems and using the information to recommend Improvements on the system. System
analysis is a problem solving Activity that requires intensive communication between the system
users and system developers. System analysis or study is an important phase of any system
development process. The system is viewed as a whole, the inputs are identified and the system
is subjected to close study to identify the problem areas. The solutions are given as a proposal.
The proposal is reviewed on user request and suitable changes are made. This loop ends as soon
as the user is satisfied with the proposal.
4.2NON FUNCTIONAL REQUIREMENTS
❖ efficiency requirement
When a Metrobus management system will be implemented then the user can recharge,
complaint and view metro information fastly& easily.
❖ reliability requirement
The system should accurately perform recharge, store complaints, and show the details of
metro such as fair, route maps.
❖ usability requirement
The system is designed for a user friendly environment so that user and admin of
Metrobus can perform various tasks easily and in an effective way.
❖ implementation requirements
In implementing whole system it uses html in front end with jsp as server side scripting
language which will be used for database connectivity and the backend i.e. the database
part is developed using MySQL.
❖ delivery requirements
The whole system is expected to be delivered in six months of time with a weekly
evaluation by the project guide.
4 .3 FUNCTIONAL REQUIREMENTS
❖ Register complaint
Description of Feature
This feature allows users to file complaints through the site. The user does not require a
registration. He can give his name, email-id, phone number, address and other details
along with the complaints. The admin will reply to the complaints sent by user.
Functional Requirements
➢ System must be able to verify information.
➢ System must be able to store the information in database.
➢ System must be able to retrieve information when required by admin.
❖ metro card
Description of Feature
This feature allows the user to recharge their metro card online, there by saving their
valuable time. Users need to login with their card number& password and can recharge
their tickets online. It also allows them to view their balance and journey history.
Functional Requirements
➢ User id is provided when they register.
➢ The system must be able to show the users balance and journey history.
➢ The user must be able to logout after they had finished recharging or after viewing the
balance or journey history.
❖ fair and routemap
Description of Feature
This feature allows the users to view the fair and route map. Users are required to enter
the source and destination station, when they enter the data then the system will display
fair details and the route map.
Functional Requirements
➢ System must allow the users to enter the source and destination stations.
➢ System must be able to retrieve information from the database
❖ admin
Description of Feature
This feature allows the admin to view and reply to complaints. Admin can add stations,
routes, train,and trip. Admin can also add and update fair details, and even add a new admin.
Actually, the admin is a panel consisting of a group of authorized persons.
Functional Requirements
➢ The system must allow admin to add train, stations, routes, fair, metro timetable and even
add a new admin.
➢ The system must also allow admin to reply to the complaints send by the user.
4.4 SYSTEM MODULES
COMPLAINT MANAGEMENT MODULE
This module contain various facilities like view complaint and reply tocomplaint
ONLINE TICKET RECHARGE MODULE
This module contain various facilities like request for smart card, recharge, view balance, view
journey history
METRO TIME TABLE MODULE
This module contain various facilities like view time chart between two stations
FAIR AND ROUTMAP MODULE
This module contain various facilities like display fair and display route
ADMIN MODULE
This module contain information like view and reply to complaint issue smart card, add stations,
add bus, add route, add and update fair detail, add trip and add admin