1. The nominal group decision-making technique:
A. involves maximum interaction among group members.
B. is used to generate creative and innovative ideas.
C. is a technique in which members are not brought together in a face-to-face setting.
D. always results in groupthink.
E. is a technique in which the manager lacks the authority to reject an alternative.
2. When Netflix began delivering DVDs directly to customers through the mail instead of
using a brick-and-mortar system, Netflix was following the trend of ______.
A) indirect marketing
B) disintermediation
C) a franchise system
D) exclusive distribution
E) selective distribution
3. Managers can overcome resistance to change by:
A) not letting employees know about the change.
B) letting employees know about the change only after it has been successfully implemented.
C) limiting the involvement of employees in the change process.
D) announcing the change much in advance.
4. is a commitment to finding and using the best theory and data available at the time to make
a decision.
a. Rational decision making
b. Classical decision making
c. Rational management
d. Evidence-based management
5. What is the leadership role in creating an agenda?
a. Planning and budgeting
b. Organizing and staffing
c. Controlling and problem solving
d. Motivating
e. Establishing direction
6. ___ refers to the methods by which strategies are operationalized or executed within the
organization; it focuses on the processes through which strategies are achieved.
A) Strategy implementation
B) Strategy mapping
C) Strategy formulation
D) Strategy visualization
E) Strategy conceptualization
7. Employment requirements such as test scores and other qualifications are legally defined
as having a(n) ___ on minorities and women when such individuals meet or pass the
requirement at a rate less than 80 percent of the rate of majority group members.
A) affirmative action
B) adverse impact
C) confirmatory action
D) lien
E) divergent impact
8. SuperWheels is a large firm that manufactures bicycles. The company sells a line of
mountain bikes targeted at experienced off-road bikers. SuperWheels has introduced several
innovations to set its bikes off from those of its competitors. Which of the following
strategies is illustrated in the scenario?
a. Overall cost leadership strategy
b. Differentiation strategy
c. Focus strategy with differentiation focus
d. Focus strategy with cost leadership focus
e. Cost leadership strategy with differentiation focus
9. At Gamma Inc., there are separate departments ofemployees who specialize in sales,
service maintenance, customer service, and accounting. What form of departmentalization
does Gamma use?
A) Functional departmentalization
B) Product departmentalization
C) Location departmentalization
D) Customer departmentalization
10. Performance appraisals are part of ___ control.
A) physical
B) human
C) information
D) financial
E) inventory
11. ___ focuses on how much people want something and how likely they think they are to
get it.
a. Maslow's hierarchy
b. Two-factor theory
c. Expectancy theory
d. Reinforcement theory
12. Following the accidental release of a batch of phones that failed screening control, a
manufacturer of mobile phones decides to replace all such phones at no cost to the user—
even taking care of shipping and delivery. Which step in the control process does this
example represent?
a. Taking corrective action
b. Measuring performance
c. Comparison of performance to standards
d. Setting performance standards
e. Changing standards
13. ___ is the process by which a manager assigns a portion of his or her total workload to
others.
A) Micromanagement
B) Delegation
C) Synergy
D) Centralization
14. One of the benefits of job specialization is that it:
A) makes employees proficient at a task.
B) significantly increases employee satisfaction.
C) offers new challenges and stimulation to the workers.
D) decreases boredom and absenteeism among workers.
15. Which of the following is a discussion process between a union and management that
focuses on agreeing to a written contract that will cover all relevant aspects of their
relationship?
a. Job evaluation
b. Collective bargaining
c. The grievance procedure
d. Certification
16. Which of the following statements is true about the decision-making process?
A) It exclusively applies to problem situations.
B) It requires that the nature of a particular situation be defined.
C) It seldom applies to situations that are positive. D) It typically involves only one
individual and seldom applies to groups.
E) It results in the generation of only one alternative.
17. In job ___, the jobs do not change, but instead workers move from job to job.
a. rotation
b. specialization
c. enrichment
d. deskilling
e. enlargement
18. Omega Software Inc. is currently running a training program for employees to upgrade
their software skills so that they are able to design more efficient software programs. Omega
Software is attempting to make a change in the area of ___.
A. overall design
B. organization culture
C. work processes
D. people
19. In job ___, the jobs do not change, but instead workers move from job to job.
a. rotation
b. specialization
c. enrichment
d. deskilling
e. enlargement
20. Which of the following would be included in the management function of planning?
A) Selecting the course of action most likely to lead to success
B) Monitoring progress toward the achievement of goals
C) Motivating others to higher levels of achievement
D) Communicating company policies to subordinates
E) Organizing people and resources
21. According to the motivation framework, after a worker notices an unfilled need, the next
step is:
A) choosing a behavior that satisfies the need.
B) determining future needs.
C) searching for ways to satisfy the need.
D) evaluating need satisfaction.
E) identifying a need deficiency.
22. Which of the following is a part of an organization's external environment?
A. Board of directors
B. Physical work environment
C. Inflation
D. Organization's culture.
E. Employees
23. Which of the following inventory types provides the components needed to make the
product?
A) Raw materials
B) Work-in-process
C) Merchandise
D) Finished goods
24. In contrast to strategic plans, tactical plans must
a. specify resources and time frames.
b. be developed independently of the internal business environment.
c. be developed independently of the external business environment.
d. be more general and broadly based.
25. Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes
personal responsibility for the performance of her subordinates. Brenda most likely has a high
need for ___.
A) achievement
B) affiliation
C) esteem
D) security
26. Tests of ability, skill, aptitude, or knowledge that is relevant to the particular job:
A. are occasionally useful
B. are usually the best predictors of job success
C. are not as valuable as tests of general intelligence
D. are not as useful as personality tests.
27. Which of the following is an example of a good leader in the context of business?
A) A person who relies on force to lead people
B) A person who disobeys authority
C) A person who is a dictator
D) A person who can influence others
28. Which of the following is an example of a work sequence change in a service
organization?
A. Changing line and staff relationships
B. Changing the way claims are processed
C. Installing new equipment
D. Redesigning jobs
29. Substantive modification to some part of an organization is known as organization
A. synergy.
B. maturity.
C. implementation.
D. change.
30. A(n) ___ decision is a decision that is relatively structured or recurs with some frequency
(or both).
A. custom-made
B. novel
C. unstructured
D. intuitive
E. programmed
31. Which of the following statements is true about first-line managers?
A. They are primarily responsible for implementing policies made by top managers.
B. They are typically involved in creating overall organizational strategies and goals.
C. They officially represent their organization to the external environment.
D. They typically spend a large proportion of their time supervising the work of their
subordinates.
E. They make decisions about activities such as acquiring other companies.
32. Which of the following statements is true about tactical goals?
A. Their focus is on how to operationalize actions necessary to achieve strategic goals.
B. Their focus is on broad and long-term issues such as increasing the profitability of the
organization over a period of time.
C. They are set for and by top managers.
D. They are set for and by the board of directors.
33. ___, used to determine individual performance, can be challenging for a manager to
impart in an employee.
A. Ability
B. Motivation
C. Work environment
D. Skills
E. Needs
34. ProDairy Inc. reduced the prices of its products to combat competitors that were selling
dairy products at lower prices. This scenario illustrates a force for change present in the ___
of an organization.
A) task environment
B) supply chain
C) internal environment
D) demographic environment
35. What type of plan focuses primarily on people and action?
A. Tactical
B. Strategic
C. Diversified
D. Corporate-level
E. Business-level
36. ___ is the degree to which the overall task of the organization is broken down and divided
into smaller component parts.
A) Job specialization
B) Job enrichment
C) Job rotation
D) Job enlargement
E) Task identity
37. Tyler is the marketing manager at MarketAds Inc., and Emily is an account manager
reporting to him. Tyler instructs Emily to improve public opinion. The goal that Emily was
given lacks goal ___.
A. specificity
B. acceptance
C. conformity
D. difficulty
38. The ___ environment of an organization includes all the values, symbols, beliefs, and
language that guide behavior.
A. task
B. general
C. physical work
D. cultural
39. When large firms merge, the results are often initially disappointing due to control
systems trying to cope with a(n) ___.
A. rise in error accumulation
B. increase in organizational complexity
C. lack of environmental change
D. increase in costs
40. The report issued about a major packaging defect showed a culture at an organization that
did not listen when small safety issues were raised. Each issue by itself might not have
caused the flaw. This example illustrates:
A. the need to understand organizational complexity.
B. that changing conditions are influenced by innovation
C. the need for control in order to reduce the accumulation of errors.
D. the way that control helps organizations
41. In general, while identifying alternatives, the more important the decision,
A. the more alternatives should be generated.
B. the less the time needed to make the decision.
C. the less the chances of managers making the right decision.
D. the more the tendency of managers to ignore intuitions.
42. In organizations, sales forecasting, economic forecasting, and environmental analysis are
examples of the control of ___ resources
a. physical
b. human
c. information
d. financial.
e. inventory
43. ___ leader behavior, identified by the path-goal theory, primarily involves being friendly
and approachable, showing concern for subordinate welfare, and treating members as equals.
A. Directive
B. Task-oriented
C. Achievement-oriented
D. Supportive
44. When leaders decide to either give salary increases to their employees or withhold any
salary increases, which of the following types of power do they exercise?
A. Coercive
B. Reward
C. Informal
D. Expert
E. Referent
45. Which of the following is a concern of the technological dimension of an organization's
general environment?
a. Organization's policies and practices
b. Inflation, interest rates, and unemployment
c. Tools, methods, and technology
d. Government regulations
46. Decisions made by top managers involving strategy, such as signing mergers or making
acquisitions, are examples of ___ decisions.
A. frequent
B. nonprogrammed
C. structured
D. operational
E. programmed
47. ___ make decisions about activities such as investing in research and development (R&D)
and entering or abandoning various markets.
A. Division heads
B. Limited partners
C. First-line managers
D. Middle managers
E. Top managers
48. ___ is a commitment to finding and using the best theory and data available at the time to
make a decision.
a. Rational decision making
b. Classical decision making
c. Rational management
d. Evidence-based management
49. In order to determine how effective an organization's strategy is in achieving its goals, the
organization need to integrate its ___ systems.
A. structure and leadership
B. technology and human resources
C. information and operational
D. strategy and control
E. structure and information