MGT 3305 Final Exam Review Woods – Fall 2022 Final Exam: Wednesday, December 7th during class time Format: 50 questions worth 2 points each = 100 points. Questions may be multiple choice, T/F, or matching. Content: The final exam is not cumulative. The final exam will include course content covered during the second half of the semester – since the midterm. The review should give you all the topics you need to study to be successful. The following topics will be covered on the final exam: OB Textbook Chapters: Chapter 10 (Teams) o Video Interview with Lesa Bush regarding phases of team and use of this model in the implementation of a new event Chapter 14 (Motivating with Systems) Chapter 15 (Change Management) Reading Excerpts/Special Videos related to Conflict Management & Conflict Styles Leadership Trek Excerpt: Camp 6: Conflict Management (PDF found on Canvas) Video Interview with Charlie Walter regarding conflict management found in Media Gallery *Information not on Final Exam: Chapter 9: Leading Others The Making of a Manager What to study: 1. Textbook opening cases. (Closing cases will not be on the exam.) 2. *Please note that the exam will include more application questions than quizzes do, in which you must read about a situation and determine the best answer. For example, you could read about team dynamics and determine which phase of team development the team is in and determine what you should do to move the team forward, based on this information. You might read a description of circumstances that are occurring and need to identify what step of the change process the organization is experiencing. Additionally, the actions of team could be described and you will have to determine which conflict style the person is utilizing. 3. Leading Groups and Teams/ Team Development (Textbook Chapter 10, slides, and student lecture notes) a. What is the difference between a group and a team? i. Group – ii. Team – b. What are the four phases of team development? c. Review your Understanding and Managing Phases of Team Development worksheet d. Understand the contents of the “FIT” Chart specifically (Found in textbook, and in slides) – also know what the acronym stands for 4. Conflict Management Lecture + Conflict Styles Lecture and Slides in Files on Canvas) a. Review Camp 6: Conflict Management Excerpt from Leadership Trek from (provided on Canvas) b. Review your My Conflict Style and Working with Others worksheet c. What are the five predominant conflict styles? d. When are each of them useful? a. Competing: b. Collaborating: c. Compromising: d. Avoiding: e. Accommodating: e. For each mode, consider the consequence of underuse. a. Competing: b. Collaborating: c. Compromising: d. Avoiding: e. Accommodating: f. For each mode, consider the consequence of overuse. a. Competing: b. Collaborating: c. Compromising: d. Avoiding: e. Accommodating: 5. Leading Organizational Change (Textbook Chapter 15, slides on canvas, and student lecture notes) a. Review your Change Management Consultant Worksheet b. What is organizational change? c. What is organizational development? d. Understand the general change process and what the manager’s goal should be at each step of the process. e. What is Transformational change vs. Incremental Change? i. Incremental ii. Transformational f. Step 1: Name of step i. What is the goal at this step? g. Step 2: Name of step i. What is the goal at this step? ii. In what ways can you help employees at this step? iii. What are the reasons for resistance? h. Step 3: Name of step i. What is the manager’s goal at this step? ii. What is a Change Agent? iii. What is an Idea Champion? i. Step 4: Name of step i. What is the primary goal at this phase? ii. What should happen at this phase? j. What is slushing? What happens? k. What is re-slushing? 6. Motivating with Systems (Textbook Chapter 14 provided on canvas, slides in canvas, and student lecture notes) a. What are motivating systems? b. What are the four primary motivational systems? c. How do you design a job? i. What work should be done d. Components of Job Characteristics Model 1. Which job characteristics match up with each psychological result? e. What is Performance Management? ii. What are the primary two components? f. Training - define iii. What’s the difference between training and development? g. Development - define h. What is a mission statement? What does it often describe? i. What is a vision statement? What does it often describe? j. Know the difference between a mission and vision.
