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Kto12 BASIC EDUCATION CURRICULUM
Information and Communications Technology
COMPUTER HARDWARE SERVICING
Grade 9
Module 1- 60 hs.
Information and Communication Technology (ICT) is one of the four (4)
components of Technology and Livelihood Education (TLE). One of the
courses offered is Computer Hardware Servicing (CHS). This course covers
Process and Delivery (PD) which is consist of the core competencies that a
Grade 9 student ought to possess namely: plan and prepare for plan and
prepare for installation, install equipment / devices and systems and conduct
test on the installed computer system.
Content Standard
The learner demonstrates understanding of basic concepts, underlying
theories and core competencies in computer systems and networks.
Performance Standard
The learner independently provides quality and marketable service in
computer hardware servicing in terms of computer systems and networks
installation and diagnose and trouble shoot computer systems as prescribed
in the TESDA Training Regulation.
MODULE. 1 (PERSONAL ENTREPRENEURIAL COMPETENCIES)
Individuals possess different Personal Entrepreneurial Competencies (PECs).
These PECs include characteristics, attributes, lifestyles, skills, or traits that
make a person different from others. When one aligns these competencies
with the competencies of successful practitioners/entrepreneurs, he/she may
become ready to face the challenges of starting a business.
What to KNOW
 Ask
learners
to
name
people
in
the
nearby
community/municipality/city/province
who
are
successful
in
establishing their own computer related business.
 Why are they successful?
 Do you wish to be like them?
 Explain to learners the importance of assessing their PECs.
 Guide learners in assessing their PECs on the following:
 Character/Attribute/Trait
 Lifestyle
 Skills
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Assist learners in analyzing and interpreting the results of the
assessment of their PECs.
 Ask essential questions to draw out the initial understandings of
learners about how practitioners/entrepreneurs succeed in their
chosen career. The teacher may distribute meta cards for learners to
write their answers. These may be posted on the wall and revisited
during the Firming-up.
What to PROCESS
 In order to firm up their understanding, learners may be asked to work
individually or in groups in collecting information about how
practitioners/ entrepreneurs succeed in their chosen careers. Some
suggested
activities:
interview
with
successful
practitioners/entrepreneurs,
inviting
successful
practitioners/entrepreneurs as resource person in class, video
documentaries of successful practitioners/entrepreneurs, web
searching, etc…
 Ask learners to perform activity 1: practitioner’s assessments by
referring from page 8 of this module. Guide learners to select the
appropriate characteristics and traits to accomplish the activity. Let
learners present their work, encourage student to student interactions,
and then process their understanding.
 Have learners analyze (in the form of a chart, Venn Diagram or
Comparison Alley, etc.) the similarities and differences among
successful entrepreneurs in the following aspects: characteristics,
traits, attributes, lifestyles, skills.
 Have
learners
reflect/rethink
understanding
of
how
practitioners/entrepreneurs succeed in their chosen field. Refer
learners to their answer posted on the wall.
 Process learners’ learning and check it against the significant insight
culled from the lesson.
 Check learners’ understanding against the content standard.
What to REFLECT and UNDERSTAND
 Have learners align their PECs with those of a successful entrepreneur
of their choice
 Have learners reflect on their development areas as well as their areas
of strength. Ask what they plan to do with them.
What to TRANSFER
 Have learners prepare an Activity plan that aligns their PECs with the
PECs of successful practitioner/entrepreneur.
 Assess learners’ plan of action based on the set criteria. (Note: The
2
teacher may develop an assessment tool to determine learner’s level
of performance).
MODULE 2. (ENVIRONMENT AND MARKET)
Entrepreneurs who want to take advantage of business opportunities need to
explore the economic, cultural, and social conditions prevailing in the
community. Needs and wants of people in a certain community that are not
met by existing business establishments may be considered as business
opportunities. Identifying the needs of the province, its resources, available
local specialized skills, and appropriate technology can help a new
entrepreneur in seizing a business opportunity.
What to KNOW
 Guide learners in assessing their prior knowledge on environment and
market as an entrepreneurial lens in generating business idea/s
through a diagnostic test, K-W-L and other appropriate teaching and
learning tools.
 Have learners assess their immediate environment and market to
determine the existing industries, needs and wants of target market
with the use of the following:
 Survey questionnaire;
 Interview guide;
 Checklist, etc.
 SWOT analysis
 Ask Essential Questions to draw out their understanding of
environment and market in generating business ideas. Consider
learners’ responses as their tentative understanding that they need to
explore further.
What to PROCESS
 Lead learners in analyzing the assessment conducted on the
environment and market in the town/city.
 Assist learners in conducting a community mapping to identify
business establishments or industries in the town/city.
(Note:
Teachers may develop an instrument to “survey the costumer’s needs
and wants”).
 Guide learners in making a graphical presentation of the information
revealed as a result of the data-gathering activity such as: interview,
survey, community mapping, etc.,
 Help learners in presenting the result of the data gathering activity
reflective of the needs and wants of the target market.
 Ask learners to do supplementary reading and other complementary
activities to support the information presented.
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What to REFLECT and UNDERSTAND
 Ask learners to interview seasoned entrepreneur to gather salient
information on how he/she was able to seize a business opportunity.
(Note: The teacher may develop as simple interview guide for this
activity).
 Compare whether the information collected during the interview will
complement/harmonize with their skill in generating business ideas.
 Assess learners’ level of understanding.
 Guide learners in forming small groups in their class; assist them to
construct a survey questionnaire which is focused on identifying the
profile of potential customers. Lead learners in presenting their survey
form. Ask learners to administer the prepared survey questionnaire to
generate data on the potential costumers. Process learners’
understanding.
What to TRANSFER
 Ask learners to generate business ideas as a result of the SWOT
analysis of environment and market.
 Assess learners’ business ideas based on the set criteria. (Note: The
teacher may develop an assessment tool to determine learner’s level
of performance).
MODULE 3. INSTALL COMPUTER SYSTEMS AND NETWORKS
I - Introduction
The primary purpose of CHS is to provide the learners with the
knowledge and skills that will help them become computer hardware
technicians. In this year level, learners / trainee should also be competent and
knowledgeable and skillful in planning and preparing for installation, installing
equipment / devices and systems and conducting test on the installed
computer system.
.
This curriculum document shall assist and guide the teachers/instructor
to effectively teach the content of this module, efficiently assess learner’s
knowledge and skills, process learners understanding, and evaluate the
learner’s evidences of learning.
II - Learning Competencies
The competencies expressed as learning outcomes in this teaching guide are
the exact competencies that will be used to assess the learners / trainees for
them to secure COC or NC in Computer Hardware Servicing.
This teaching guide would allow teachers / instructors to strategically teach
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the competencies spread out in the module; guide the learners in performing
the activities; process learner’s understanding; and assist the learners in
applying what they have learned to an entirely new context.
Utilizing effective teaching methodology and strategies suitable to the learning
needs and requirements of the learners, the following are the competencies
that should be mastered by learners / trainees after finishing this module.
LO1. Plan and prepare for installation
 Implement Occupational Health and Safety policies and procedures
in planning for installation activity in accordance with requirements
 Familiarize with computer peripheral/ devices/systems in
accordance with established procedures correct operation and
safety
 Consult appropriate/ technical personnel to ensure that work is
coordinated with others who are involved in the activity
 Obtain materials necessary to complete the work in accordance
with established procedures
 Check the materials received against job requirements
LO2. Install equipment/devices and systems
 Implement OHS procedures
in installing devices, systems,
networking devices, and peripherals
 Comply with the requirements in installing devices,/systems,
networking devices, and peripherals
 Install computer systems, networking devices and peripherals in
accordance with job requirements
 Perform installation of devices and variety of operating systems in
accordance with customer/client’s requirements
 Obtain approval from appropriate personnel before implementing
contingency procedures
 Respond to unplanned events or conditions in accordance to
established procedures
 Check the quality of the work undertaken in accordance with the
established procedures
LO3. Conduct test on the installed computer system (components)
 Follow OHS policies and procedures in conducting tests
 Check circuits and systems being isolated using specified testing
procedures
 Test devices, systems and/or installation to determine its conformity
with the requirements
 Undertake final inspections on the installed devices, systems to
ensure conformity with the requirements
 Accomplish technical reports on the tests conducted
5

Follow procedures in forwarding documentation to appropriate
personnel and/or authority on the test conducted
III – Pre / Post Assessment
 Prepare a comprehensive pre / post assessment tool to evaluate
learner’s knowledge and skills.
 Guide learners in assessing their knowledge and skill using:
 Paper and pencil test
 Skills test
 Other appropriate tools
 Check their answers using the answer key.
IV – Reading Resources and Instructional Activities
 Guide learners in answering the guide questions and performing the
activities to measure how much they know about the topic
 Let learners share their experiences to the class.
 Process learner’s responses, let them reflect, revise or rethink their
understanding.
LESSON 1. PLAN AND PREPARE FOR INSTALLATION
What to KNOW




Guide the learners in understanding OHS Policies and procedures
Guide the learners to understand the different types of computers
Guide learners in identifying the different components of a computer
and their functions.
Explain the use of different materials, tools, equipment and testing
devices
What to PROCESS




Guide learners in performing simulation on applying OHS & Policies
and Procedures
Instruct the students to identify the different types of computers
described in each of the sentences given.
Guide the students in solving the puzzle for them to reveal the parts of
a computer.
Instruct the learners to identify the different tools and materials and let
them give their uses.
6
What to REFLECT and UNDERSTAND
 Guide learners in deepening their understanding by watching video
presentations regarding different components /devices of a computer.
 Process learners understanding by answering the guide questions
after each video presentation on page 61.
 Enhance learners understanding on networks by utilizing the internet
for some video presentations about the subject matter.
 Let learners do their task after the presentation on page 68.
 Develop learners understanding by crafting appropriate activities to
deepen their experiences in consulting appropriate technical personnel
to ensure that work is coordinated with others who are involved in the
activity; Proper location / storage of the devices / systems and
materials; Correct way of obtaining the necessary materials to
complete the work; Fill up job order forms, request form and report
sheets; and appropriate procedures in checking the materials received
 Have learners self-assess their performance.
What to TRANSFER
 Have learners communicate and collaborate with each other through a
role playing pertaining to the devices of a computer. Rate the learners’
performance using the performance score card on page 63.
 Let learners have an oral presentation of the activity given in the reflect
and understand on page 75.
LESSON2. INSTALL EQUIPMENT / DEVICES and SYSTEMS
What to KNOW
 Guide the students in identifying the different Personal Protective
Equipment and their uses.
 Introduce to the learners the different systems specification.
 Discuss how to install equipment, devices, peripherals and networking
devices are done.
 Discuss the principles on installing computer system.
 Familiarize the students on how to install windows XP and 7.
 Familiarize/ educate the learners on the basic configuration set-up.
What to PROCESS

Let learners answer the short formative test on page 78. Check their
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


answer using the answer key provided in this teaching guide.
Guide the students in answering the different essential questions about
system specifications.
Instruct the learners to write their answers in their notebook.
Instruct the students to rearrange the procedures in personal computer
disassembly and personal computer assembly
What to REFLECT and UNDERSTAND
 Guide learners in deepening their understanding by performing the
activities on page 121 with regards to the overview of Windows XP,
Planning for installation and Windows XP installation.
 Instruct learners to have documentation to process their
understanding.
 Enhance learners understanding in implementing contingency
procedures in unplanned events and obtaining approval from
appropriate personnel by watching a video presentation and actual
interview to a person practicing in the field.
 Have learners self-assess their performance.
What to TRANSFER
 Group the students and let them work on the task regarding the PPE.
Use the performance card in assessing their output.
 Guide the in doing the performance test on PC Assembly and
Disassembly and connecting peripherals.
 Use the performance card in assessing their work.
 Guide the students in installing windows XP and Windows 7.
 Use the performance score card in evaluating their work.
 Guide the students in doing the actual activity on installing device
drivers. Evaluate their work using the Performance Score Card.
LESSON3. CONDUCT TEST ON THE INSTALLED COMPUTER SYSTEM
What to KNOW
 Let the students be aware of the health and safety regulations needed
in testing installed equipment and devices. Cite examples and different
situations
 Let learners be familiar with the different principles of testing installed
computer devices
What to TRANSFER
 Guide the students to analyze the given situation.
8


Let learners create a video to demonstrate how to install the hardware
components.
Show how to configure any device installed in the computer. Guide
learners in create another video showing how you can test the
assembled computer system for functionality.
What to PROCESS
 Teacher may provide variation of activities for this lesson / Learning
outcome to process learners understanding on the subject matter.
What to REFLECT and UNDERSTAND
 Teacher may offer / develop different activities to enhance, enrich and
improve learners understanding in conducting a test on the installed
computer system and computers’ devices.
V – Summative Assessment
 Prepare a comprehensive summative assessment that covers all the
important topics that were discussed.
 Guide learners in assessing their themselves using:
 Paper and pencil test
 Performance test
 Other appropriate tools
 Check their answers using the answer key
VI – Summary / Synthesis / Feedback
Computer Hardware Servicing is actually a basic foundation of the higher
level of PC troubleshooting and repairs. All the basic and fundamental
knowledge are discussed in each lesson as well the primary skills that a
technician should acquire in order to produce marketable product / service
which is one of the goals of entrepreneurship.
MODULE 3. DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEMS
CONTENT STANDARD
The learner demonstrates understanding of the underlying concepts and
principles on diagnosing and troubleshooting of computer systems.
PERFORMANCE STANDARD
The learner independently diagnoses and troubleshoots computer
systems as prescribed in the TESDA Training Regulation.
LEARNING COMPETENCIES
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 Plan and prepare for diagnosis of computer systems errors
 Diagnose and configure computer systems and networks
 Inspect and test the configured computer systems and networks
 Test Systems and Networks
I.
OBJECTIVES
Guided by the teacher and this module the learner is expected to:
Acquire knowledge, skills and underlying principles in the process and
delivery of Computer Hardware Servicing such as:


Follow OHS procedures in planning and preparing diagnosis of
computer systems errors
Determine the computer systems errors using manual and software
diagnosis
Follow OHS procedures in planning and preparing diagnosis of
computer systems and network errors
Identify the diagnosed computer systems and network errors based on
the job requirements
Configure computer systems and networks







Follow OHS procedures in inspecting and testing configured computer
systems and networks
Inspect configured computer systems and networks
Replace defective components
Reinstall defective computer systems
Identify networks errors
Repair networks errors based on standard procedures
Test the configured computer systems and networks
Follow OHS procedures in testing systems and networks

Test computer systems and networks in accordance with the job
requirements
Accomplish technical reports on the tests conducted





II.
PRE-ASSESSMENT
 Guide learners in assessing their prior knowledge and skill in
Computer Hardware Servicing using:

Skills Self -Assessment test
10
III.
LEARNING GOALS AND TARGETS
Based on the objectives of the lesson and results of the preassessment, let the learners define their personal goals and targets to be
achieved at the end of this module. Ask the learners to write their
goals/targets on their notebook/ answer sheet.
 Discuss the use and relevance of setting goals and targets for the
mini- course.
 Assist/Guide learners in accomplishing their goals and targets
using the format provided in the module.
V. PROCESS AND DELIVERY
LESSON 1: PLAN AND PREPARE DIAGNOSIS OF COMPUTER SYSTEM
ERRORS
What to KNOW




Guide the learners in identifying the different safety precautions involve
in the preparation in diagnosing computer system errors.
Guide the students in identifying the different types of computer system
errors.
Explain why and how the diagnosing of computer systems is done.
Discuss the different steps on checking PC problems and solutions.
What to PROCESS

Let the students perform the activity on simulating / role playing on how
to use PPE.
 Let the students identify the different PC problem.
What to REFLECT and UNDERSTAND

Instruct the students to answer the questions on the proper use of
PPE.

Let the students develop a simple diagnostic plan checking all possible
components to be checked on the symptoms.
What to TRANSFER

Let the students create a diagnostic plan for troubleshooting a power
supply with the use of the different tools, materials and equipment.
 Ask them to use a short bond paper for the answer.
LESSON 2: DIAGNOSE AND CONFIGURE COMPUTER SYSTEMS AND
NETWORKS.
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What to KNOW

Guide the students to understand the different safety precautions to be
used in diagnosing and configuring computer systems and networks.
 Discuss the basic concepts of electricity. Ask the students to give the
importance of the lesson to CHS.
 Familiarize / educate the learners about the techniques for diagnosing
computer system.
 Let the learners have an actual use of diagnosing tools for testing
computer system.
 Discuss the troubleshooting computer system network.
 Let the students identify the different computer system and computer
configurations.
What to PROCESS

Instruct the students to conduct a simulation activity on applying OHS
Policies and Procedures. Give them the performance criteria.
 Let the students identify the different concepts about electricity.
 Let the students do the Task on Examining the Motherboard in Detail.
 Let the students identify the tools in troubleshooting/ network
troubleshooting tools.
 Let the students perform the activity on Networking with DHCP.
 Let the students do the Task on Creating Peer to Peer Network.
What to REFLECT and UNDERSTAND

Let the students reflect and answer the questions. Call volunteers to
discuss and share their answers.
 Let the students do the Task on Setting Windows Network Connection.
 Use the criteria to check their performance.
 Guide the students to do the task on Using the internet for research.
Ask students to report their findings in class.
What to TRANSFER
Task 1- Network It
 Let the students Do the Activity on Networking with Static IPs
 Use the scoring rubric to rate their performance.
Task 2- More Security for Remote Desktop
 Guide the students to analyze the given situations and perform the
task required.
LESSON 3: INSPECT AND TEST THE CONFIGURED COMPUTER
SYSTEMS AND NETWORKS.
12
What to KNOW

Familiarize / educate the learners with the safety precautions while
working.
 Discuss with the students the computer parts replacement.
 Guide the students in knowing how to upgrade computer components.
 Let the students identify the different network error messages and the
possible solutions.
 Familiarize the learners about the award BIOS / and setting up of
CMOS.
What to PROCESS
Task: Accident Report
 Let the students accomplish and prepare a sample accident report.
 Let the students give the functions of the different computer
components and the factors to consider when replacing a component.
 Guide the students on performing the task on BIOS setting and CMOS
setting.
What to REFLECT and UNDERSTAND
Task 1- Net Skills
 Direct the learners to practice TCP / IP Networking skills by answering
the guide questions.
Task 2- Investigate
 Instruct the learners to have an investigation on Verizon FiOS..
What to TRANSFER


Guide the students on doing the activity on Upgrading Hardware
Discuss them the assessment rubrics to be used in checking their
performance.
LESSON 4: TEST SYSTEMS AND NETWORKS
What to KNOW




Discuss the different ways on testing computer system.
Familiarize / educate the learners with the procedures on testing the
software.
Instruct / Assist to fill up sample accomplishment report form.
Familiarize the learners with the different error beep codes.
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What to PROCESS




Instruct the learners to answer the different questions about error
codes.
Ask the students to identify the different tools used for testing a
system.
Ask the students to list all the common problems and solutions in
testing a system.
Use answer key to check their answer
What to REFLECT and UNDERSTAND
Task 1- Understanding Hardware
 Instruct the learners to analyze a manual for a motherboard PC and
answers the guide questions given on the LM.
Task 2- Teach Me How
 Instruct the learners to do the activity on Teaching Yourself About
Windows Meeting Space and let them answers the reflective
questions.
What to TRANSFER
Task 1- Testing Computer Units
 Instruct the learners to Do the task on Testing a Computer Unit. .
 Guide learners in performing the activity.
 Rate learners according to the criteria. .
Task 2- Identify Error Codes


Guide learners in performing the activity on identifying error codes.
Rate learners performance according to the criteria.
IV.
SUMMARY
Computer Hardware Servicing is actually a basic foundation of the
higher level of PC troubleshooting and repair. All the basic and fundamental
knowledge are discussed in each lessons as well the primary skills that a
technician should acquire in order to produce marketable product / service
which is one of the goals of entrepreneurship.
There are four (4) major topics that this module: (1) plan and prepare
diagnosis of computer system errors; (2) diagnose and configure computer
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systems and networks ; (3) inspect and test the configured computer systems
and networks ; and (4) test systems and networks. The four major topics
contains sub-topics which all leads to diagnose and troubleshoot computer
systems.
Understanding a computer system is not an easy task. This module
would help the reader to acquire at least the basic knowledge of the said field.
V.
REFERENCES
Books and Articles and Printed Materials:
Barry Press, Marcia Press, “PC Upgrade and Repair Bible,
Desktop Edition”., Wiley Publishing Inc., 10475 Crosspoint
Boulevard, Indianapolis, IN 46256
Ron Gilster, “PC Repair Bench Book”., Wiley Publishing Inc., 10475
Crosspoint Boulevard, Indianapolis, IN 46256
Barry Press, Marcia Press, “PC Upgrade and Repair Bible, Desktop
Edition”., Wiley Publishing Inc., 10475 Crosspoint Boulevard,
Indianapolis, IN 46256
Ronaldo V. Ramilo And Deover M. Pasco “K to 12 Basic Education CurriculumTechnology and Livelihood Education Learning Module –Computer Hardware
Serviciing”
Marigen N. Leosala, Bobby P. Caoagdan, Ronaldo V. Ramilo, and Rosalie P. Lujero
“Technology and Livelihood Education- Information and Communications
Technology Learners Manual – Grade 7 & 8”
Efraim Turban, R. Kelly Rainer Jr., Richarrd Potter “Introduction to Information
Technology” 3rd Edition- 2005 at Rosewood Drive, Denver, John
Wisley and Sons(Asia) Pte. Ltd
Electronic Resources:
“Computer Memory Types” Retrieved from
http://www.buzzle.com/articles/computer-memory-types.html
15
“Measurements for Memory & Storage” Retrieved from
http://www.athropolis.com/popup/c-comp2.htm
“Fundamentals of PC repair” Retrieved from http://www.ustudy.in/ce/hard/u1
“Occupational Health and Safety Precautions” Retrieved from
http://danreb.com/sites/default/files/CHS-NC2%20Reviewer%20%20With%20Oral%20Questioning_0.pdf
“Puzzles for Activities” Retrieved from
http://puzzlemaker.discoveryeducation.com/CrissCrossSetupForm.asp
“Occupational Safety Precautions” Retrieved from
http://info.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture%20Slides/ITE
_PC_v40_Chapter2.pdf
“Computer Hardware Basics” Retrieved from
http://www.youtube.com/watch?v=6N7bqBsFL0w“How to install Computer Hardware” Retrieved from
http://www.wikihow.com/Install-Computer-Hardware“How to install Computer components” Retrieved from
http://www.directron.com/howtoupsys.html“Tool Selection” Retrieved from
http://www.bechtel.com/assets/files/Environmental/ToolboxSafetyTopic
s/20 /10/ProperToolSelection.pdf
“PC Assembly” Retrieved from http://www.iml.uts.edu.au/assessmentfutures/designing/assembling.html
“Computer Basics” Retrieved from
http://www.instructables.com/id/Disassemble-a-Computer/“PC Hardware, Networking ,Operating Systems and Troubleshooting” Retrieved from
www.professormesser.com-
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VI.
GLOSSARY
The purpose of the glossary is to guide the teachers and the learners
to be equipped with the technical terms and their meaning. This is very useful
whenever the learners need to recall the concepts and vocabulary words
relevant to the lesson since our working memory is very limited. The glossary
serves as additional reference material that will guide the learner’s practice of
the skills and help the students when they commit errors.
Answer key for Module 3
What to Process (page 60)
1. Tablet PC
2. Server
3. Minicomputer
4. Microcomputer
5. Netbook
6. Desktop computer
7. Digital
8. Mainframe
9. PDA
10. Wearable computer
Matching Type (page 61)
1. C
2. A
3. K
4. J
5. H
6. D
7. G
8. L
9. B
10. F
What to Process (page 68)
1. Network Firewall
2. WAN
3. Network gateway
4. Network
5. Modem
6. Network Interface
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7. Bridge
8. Ethernet Switch
9. Routers
10. LAN
What to Process (page 78)
1. True
2. True
3. True
4. True
5. False
6. True
7. True
8. True
9. True
10. True
What to Process (page 120)
1.
C
2.
B
3.
B
4.
B
5.
A
6.
C
7.
D
8.
B
9.
A
10.
C
Summative Test
Test 1.
11. Tablet PC
12. Server
13. Minicomputer
14. Microcomputer
15. Netbook
16. Desktop computer
17. Digital
18. Mainframe
19. PDA
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20. Wearable computer
21. Operating system
22. Input devices
23. Output device
24. Storage devices
25. Firewall
26. WAN
27. Network gateway
28. Network
29. Hub
30. Bridge
Test II
1. True
2. True
3. True
4. True
5. True
6. True
7. True
8. True
9. True
10. True
11. True
12. True
13. False
14. True
15. True
Test III.
1.
2.
3.
4.
5.
6.
C
D
A
C
B
B
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7. A
8. D
9. C
10. B
Test IV
1. C
2. A
3. P
4. O
5. J
6. E
7. H
8. Q
9. B
10. G
11. D
12. M
13. L
14. I
15. K
Answer key for Module 4
Test I
1. No Video Output
2. No Video Output
3. Doesn't Boot
4. Lots of pop up windows showing on standby mode
5. Never Ending Loading of Operating system
6. Lots of hardware installation windows appear
7. Safe mode doesn't work
8. Sound on/off error
9. Keyboard and mouse system restart
10. Application causes system to restart
Test II
1. A
2. B
20
3. C
4. D
5. D
6. C
7. B
8. A
9. C
10. A
Test III
1.
2.
3.
4.
5.
6.
7.
8.
A
B
E
C
F
D
H
G
Test IV
3, 5, 1, 2, 4, 7, 6
Test V
Answers may vary
21