MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING
VIETNAM MARITIME UNIVERSITY
STUDENT NAME: DOAN HAI DANG
STUDENT NAME: DAO NGUYEN SINH CONG
STUDENT NAME: VU MINH HIEU
STUDENT NAME: HA HOANG DAI
DISSERTATION
INTERNATIONAL BUSINESS AND LOGISTICS
COMPARATIVE ANALYSIS ON THE RECEIVING PROCESS OF INBOUND
CONTAINER CARGO AT CHUA VE TERMINAL AND TAN VU TERMINAL
HAI PHONG, December/ 2021
MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING
VIETNAM MARITIME UNIVERSITY
STUDENT: DOAN HAI DANG
CLASS: IBL0801
STUDENT: DAO NGUYEN SINH CONG
CLASS: IBL0801
STUDENT: VU MINH HIEU
CLASS: IBL0801
STUDENT: HA HOANG DAI
CLASS: IBL0802
DISSERTATION
INTERNATIONAL BUSINESS AND LOGISTICS
COMPARATIVE ANALYSIS ON THE RECEIVING PROCESS OF INBOUND
CONTAINER CARGO AT CHUA VE TERMINAL AND TAN VU TERMINAL
Supervisor:
Dr. Pham Thi Yen
Division:
Logistic
Faculty:
Economic
HAI PHONG, December/ 2021
Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
PREFACE
Nowadays, the World is more integrated and developed, with the exchange, buying and
selling, exchanging goods between countries in the region and outside the world more and
more easily. Seaport importation is an important activity contributing to the development
of the country's economy in general and Hai Phong's in particular. Grasping the
development trend of the modern economy, Vietnam Maritime University has constantly
improved its curricula and practices in line with reality, helping students to quickly
graduate from school. quickly approach that development, apply knowledge in practice.
During the process of doing the graduation project, we received guidance and guidance
from teacher Pham Thi Yen, the enthusiasm and support of the management and staff of
Chua Ve Terminal and Tan Vu Terminal.
We confirm that this dissertation is my work, is not copied from any other person's work
(published or unpublished), and has not previously been submitted for assessment either at
Vietnam Maritime University or elsewhere.
If violated, we are solely responsible for and bear the punishments of the university.
Signature of student
Signature of student
Signature of
student
Signature of
student
Doan Hai Dang
Dao Nguyen Sinh Cong
Vu Minh Hieu
Ha HoangDai
Hai Phong, December 11th 2021
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ACKNOWLEDGEMENT
First of all, we would like to express our deep gratitude to our advisor Mrs. Pham Thi
Yen for always supporting us at all in the preparation of this graduation thesis and related
knowledge. Mrs. Yen had many years of teaching experience and practical knowledge, she
helped us orient, choose research the topic, guide us in research methods to be able to get
a complete assignment. Thanks so much!
Secondly, we would like to thank the managers and staff at Chua Ve terminal and Tan
Vu terminal. Despite the impact of the COVID-19 pandemic, the people still
enthusiastically helped us research and learn about the process, professional documents,
and the reality of the topic. We would like thank for the documents, the practical knowledge
that we did not learn when studying at university.
Without the help of advisor Pham Thi Yen and leaders and staff, we would not have
been able to complete our graduation thesis. This may not be the perfect dissertation, but
we were put all our effort to do the. The dissertation can not avoid mistakes, so we are
ready to accept all comments and suggestions to do better in the future. We appreciate all
your help!
Sincerely!
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TABLE OF CONTENTS
LIST OF FIGURES .................................................................................................................................................... 7
INTRODUCTION ....................................................................................................................................................... 8
CHAPTER 1: THEORETICAL BACKGROUND ............................................................................. 11
1.1 Fundamental information about seaport and terminal ............................................. 11
1.2 General information about containers and FCL cargo ............................................. 12
1.3 Evaluation method ................................................................................................... 15
CHAPTER 2: INTRODUCTION OF CHUA VE TERMINAL AND TAN VU
TERMINAL AND THE PROCESS OF IMPORTING FCL GOODS AT CHUA VE
TERMINAL ................................................................................................................................................................. 17
2.1 Overview of Chua Ve Terminal ............................................................................... 17
2.2 Overview of Tan Vu Terminal ................................................................................. 29
CHAPTER 3: COMPARATIVE ANALYSIS ON THE RECEIVING PROCESS OF
INBOUND CONTAINER CARGO AT CHUA VE TERMINAL AND TAN VU
TERMINAL ................................................................................................................................................................. 37
3.1 The receiving process of inbound container cargo at Chua Ve terminal ................. 37
3.2 The receiving process of inbound container cargo at Tan Vu terminal ................... 43
3.3 Comparison and evaluation ...................................................................................... 48
3.4 Recommendations .................................................................................................... 53
CONCLUSION .......................................................................................................................................................... 55
REFERENCE .............................................................................................................................................................. 56
APPENDIX ................................................................................................................................................................... 57
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LIST OF ABBREVIATIONS
ROROC
Report on Receipt of Cargo
FCL Full container load
IMO International Maritime Organization
WCO World Customs
D/O
Delivery Order
ISO
International Standard Organization
THC Terminal handling charge
RTG Rubber Tyre Gantry Crane
COR Cargo Outturn Report
C.Y
Container Yard
CFS Container Freight Station
EIR
Equipment Interchage Receipt
MIS Management Information System
RF
Refferred Container
USD United State of Dollar
VND Việt Nam Đồng
BM
Biểu mẫu
QC
Quay Crane
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
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LIST OF TABLES
TABLE 1.1 Container detail ( ISO )
14
TABLE 2.1 The information of berths in Chua Ve Terminal
19
TABLE 2.2 Facilities at Chua Ve Terminal
22
TABLE 2.3 Information of container yard at Tan Vu Terminal
32
TABLE 2.4 Facilities at Tan Vu terminal
32
TABLE 2.5 Management information
34
TABLE 3.1 Process of Chua Ve terminal
37
TABLE 3.2 The quantity of import FCL container cargo of Chua Ve terminal
50
TABLE 3.3 The quantity of import FCL container cargo of Tan Vu terminal
51
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LIST OF FIGURES
Figure 2.1 Logo of Chua Ve Terminal
17
Figure 2.2 The position of Chua Ve Terminal (arrow)
19
Figure 2.3 The facilities at Chua Ve terminal
20
Figure 2.4 Diagram of berth location and container yard
24
Figure 2.5 The organizational structure of Chua Ve Terminal
26
Figure 2.6 The position of Tan Vu Terminal (arrow)
30
Figure 2.7 Slewing crane at Tan Vu terminal
31
Figure 3.1 QC at Tan Vu terminal
52
Figure 3.2 QC at Chua Ve terminal
52
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INTRODUCTION
The necessitysity of research topic
Shipping is the fastest-growing mode of transportation in Vietnam, with 3,260
kilometers of coastline handling over 80% of domestic and foreign commodities. Sea
transportation has constantly accompanied the rise of goods commerce, with an average
annual production growth rate of 15% from 1995 to the present. In Vietnam, maritime
transport accounts for around 90% of import and export products, while road transport
accounts for 75% of domestic goods. The current COVID-19 pandemic has had a wideranging impact on all parts of life, particularly the shipping industry, which has faced
numerous challenges in recent years. Due to a shortage of clients, stagnating commodities,
a series of small local firms going bankrupt, huge state-owned enterprises, and large stateowned enterprises, shipping companies, and seaports, in particular, are still experiencing
difficulties. There was a loss, and there was a lot of debt.
Massive investments in seaport construction, combined with a drop in import
commodities as a result of the economic downturn and, most recently, the COVID-19
pandemic, have caused severe competition among seaports and other businesses. Seaports
must prioritize convincing customers to use their services, or increase revenue to survive
in this fiercely competitive environment. To implement that strategy, ports not only have
to focus on diversifying services and lowering costs but also have to invest in modern
equipment with higher productivity, thereby improving service quality to satisfy
customers. client. This is something that not only customers but also international shipping
lines are interested in and the number one priority when choosing services at the port. The
improvement of service quality brings a lot of benefits not only in terms of increasing
revenue but also in terms of increasing the trust and satisfaction of customers during cargo
clearance at the port. Especially during the great impact of the COVID-19 pandemic, the
procedures need to be as quick as possible.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
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We chose the topic "Comparative analysis on the receiving process of inbound container
cargo at Chua Ve Terminal and Tan Vu Terminal" for our graduation dissertation because
we wanted to help Chua Ve terminal and Tan Vu terminal contribute small part strengths
to the development of Vietnam's sea service sector, particularly to help Chua Ve Terminal
become more competitive.
Research object
- Research the current status of import FCL cargo service quality at Chua Ve terminal Hai Phong Joint Stock company
- Give comments and solutions to improve import services quality, customer satisfaction
in the coming time.
Research scope
 Research subjects
- Importing FCL cargo activities provided at Chua Ve Terminal.
 Research scope
- Time range: 2019-2020
- Scope of space: At Chua Ve Terminal and Tan Vu Terminal
Research findings
 CHAPTER 1: Theoretical basis of FCL import activities
In this chapter, some definitions and information are given to know clearly about the
terminologies related to the topic such as the definition of the seaport, basic activities at
the port, and some related documents.
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 CHAPTER 2: Introduction of Chua Ve Terminal and Tan Vu terminal - the
process of importing FCL goods at Chua Ve terminal
We introduce the name, location, facilities,… of the two terminal.
 CHAPTER 3: Comparative analysis on the receiving process of inbound container
cargo at Chua Ve Terminal and Tan Vu Terminal
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CHAPTER 1: THEORETICAL BACKGROUND
1.1 Fundamental information about seaport and terminal
 Definition of seaport and terminal
Maritime Vietnamese Law in 2015, chapter IV, Article 73 has released the fundamental
criterion for seaport:
-
Seaport means an area covering the portland and water area with the construction
of infrastructure, installation of equipment for incoming and outgoing ships for
loading and unloading goods, embarking and disembarking passengers and
performing services, and another case. Seaports have one or more harbors. A harbor
has one or more berths.
-
Seaport infrastructure includes wharves, water areas in front of wharves,
warehouses, yards, factories, offices, service facilities, transportation systems,
communications, electricity, water, and public facilities. Other auxiliary structures
are built and installed permanently in the portland and water area in front of the
wharf. Water areas and water areas include the pilot reception and disembarkation
area, the quarantine area, the ship turnaround area, anchorage area, transshipment
zone, and storm shelter area in seaport waters.
-
Port land premise is a restricted area for the construction of wharves, warehouses,
yards, workshops, offices, service bases, and transport, communications, electricity
and freshwater system, other auxiliary works, and installation of equipment.
In Chapter 4, Maritime Vietnamese Law in 2015, the definition section has defined
terminal as
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A terminal refers to a component in a port. This is a functional area specializing in
carrying out cargo handling at the port. For seaports, the terminal does not include water
areas.
 Basic functions of seaports
Based on article 76 chapter 4 of the Viet Nam Maritime Law 2015, the seaport services
are as follows:
1. Providing support services for ships arriving and leaving the port.
2. Provide necessary means, equipment, and human resources for ships to anchor, load
and unload goods, pick up and drop off passengers.
3. Provide services of transporting, loading, unloading, storing, and preserving goods
in the port.
4. The focal point connecting the traffic system outside the seaport.
5. A place for ships to shelter, repair, maintain or perform necessary services in case of
emergency.
6. Provision of other services for ships, people, and goods.
1.2 General information about containers and FCL cargo
 Definition of container
A container is shipping equipment with strength suitable to withstand shipment,
storage, and handling and used to transport cargo. It is accordingly strong enough to be
suitable for reuse and is also designed to be easy to fill and empty, stackable.
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In recent decades, the development of Viet Nam grown dramatically and brings many
new kinds of businesses. Especially, import FCL cargo is one of the new business models
that have contributed to the economics of Hai Phong maritime.
According to International Organization for Standardization (ISO), the container is the
tool that is used to store and protect the goods during the period of transporting. It has
several qualifications:
 Container is durable and allows to reuse many times
 Container is designed to transport in every mod mode transportation without
separating or removing from its.
 Advantages
a) To the owner of the cargo
The container protects the cargo in good condition. It limits the steal, damage, gets wet
and dirty. It reduces the fee in packaging. In particular, it reduces the use of wood and
carton to package the cargo. And It declines the time of loading and unloading cargo. It
creates the maximization in rotation and transportation.
b) To the carrier of cargo
It reduces the time of loading and unloading cargo and the time of waiting at the port.
Thus, it reduces the cost of loading and unloading at the port.
It creates space for storage on the ship. It decreases complaints about loss and damages
of goods.
Using containers to collect, separate the cargo, process the multiple transportations and
door-to-door so can avoid the complaints about loss and damages of cargo.
 Information of container
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Table 1.1 Container detail ( ISO )
Container 20'DC
40' DC
40'HC
Dimension
Outside
Inside
feet
Meter
feet
Meter
feet
Meter
Length
19' 10,5"
6,058 m
40'
12,192 m
40'
12,192 m
Width
8'
2,438 m
8'
2,438 m
8'
2,438 m
Height
8' 6"
2,591 m
8' 6"
2,591 m
9' 6"
2,896 m
Length
19' 4,2"
5,867 m
39' 5,7"
11,998 m
39' 5,3"
11,998 m
Width
7' 8,6"
2,330 m
7' 8,6"
2,330 m
7' 8,6"
2,330 m
Height
7' 10,3"
2,350 m
7' 10,2"
2,350 m
8' 10,2"
2,655 m
Weight
(maximum)
67,200 lbs 30,480 kg 67,200 lbs 30,480 kg 67,200 lbs 30,480 kg
Sources: container-transportation.com
Besides the types of containers was mentioned in the report, there are many other types
of containers (Bulk container, Open-top container, Flat-rack container, Tank container,
Referred container, Specialized container) but Chua Ve port focuses on the exploitation of
services for these containers. Depending on the type of goods, the characteristics of the
cargo, the requirements of the shipper to use the corresponding types of containers.
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Particularly for 40 feet container HC is often preferred by shippers because THC prices are
the same as 40 feet containers, and another advantage because the higher size allows more
cargoes. Although the 40 feet HC container is preferred by many shipowners but also it is
quite scarce in the market.
A little bit of information about some types of container (at Chua Ve terminal)
Referred container: Designed to transport certain types of cargo that require a certain
level of internal temperature control. This type of wall and roof is often covered with
insulation. T-shaped aluminum floors allow air to circulate along the floor and to the empty
spaces on the floor.
Bulk container: A type of container that allows dry bulk cargo (cement, grain, ore ...)
by pouring from top to bottom through the loading hatch (loading hatch). Ordinary bulk
containers have a similar appearance to general cargo containers except for the loading and
unloading mouth.
Flat-rach container: Flat Rack Container is a type of container used to transport and
transport cargo, super-heavy machinery. For those goods, we cannot use conventional
container trucks to transport them. The most distinctive feature of this container compared
to conventional types is that it has a very thick steel floor base that can withstand large
loads. It has only the front and bottom shields, not the sides or the top. These walls can also
be folded down to form a flat surface so that it is possible to place goods that are oversized
or exceed the size of a normal container.
Open-top container: usually use to transport the piece of metal (iron)
1.3 Evaluation method
The pairwise comparison method is a method to evaluate the importance between
factors (people, things, phenomena, processes) through comparing each factor one by one
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with other factors. Depending on the superiority, the factors will be evaluated, commented
on the superiority, and then finding out general conclusions. The basis used to evaluate
superiority is often emotional so it can not exact 100%. In this dissertation, on the basis of
what we have learned and studied, we will apply a comparative method: that is to compare
the process of Chua Ve wharf with the process of Tan Vu wharf - this is a modern process.
can be considered as the most modern process in Hai Phong. These evaluation criteria are
based on customer feedback and recommendations from top-level managers and guidance
from our instructors. We will see the effect of the process. Finally, we will draw a
conclusion why Chua Ve terminal is not like Tan Vu terminal and some suggestions to help
Chua Ve gradually change to match reality.
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CHAPTER 2: INTRODUCTION OF CHUA VE TERMINAL AND
TAN VU TERMINAL AND THE PROCESS OF IMPORTING
FCL GOODS AT CHUA VE TERMINAL
2.1 Overview of Chua Ve Terminal
Chua Ve terminal is one of the brands of Hai Phong joint stock Company (Hai Phong
port)
 Trading name: Hai Phong joint-stock company – Chua Ve terminal
 Address: number 5 Chua Ve street, Dong Hai 1 area, Hai An district, Hai Phong
city, Viet Nam
 Form of equity ownership: Equitization
 Managers: Nguyen Bach Khoa
 Phone number: 0225.3765784
 Fax: 0225.3262892
 Business certificates: 0204001192
Figure 2.1 Logo of Chua Ve terminal
Sources: haiphongport.com.vn
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 Main services
 Loading and unloading cargo
 Railway transportation
 Road transportation
 Inland water transportation
 Allowing to rent warehouse, department
 Import and export service of goods
 Warehousing and storage of goods
 Preparing and cleaning container
 Equipment repair
 Motor vehicle for rent
 Beginner and Intermediate training
 Medical and clinic service.
2.1.1 Mission and Vision of Chua Ve Terminal
Chua Ve terminal is opening and checking the FCL and LCL cargo every day
 Prepares customs clearance, import, and export documentation.
 Includes delivery door-to-door
Chua Ve is in a good location and is utilized to gather commodities as well as prepare
to transmit and receive items from both inside and outside Vietnam. To move inland
commodities to any place or port in Vietnam, it currently relies primarily on road and water
transportation.
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Figure 2.2 The position of Chua Ve Terminal (arrow)
Sources: haiphongport.com.vn
Missions
 Chua Ve terminal has to exploit all the services recorded in the business license.
 It has to adhere to the policy regime of the state and local authorities.
 The manager of Chua Ve terminal has to have responsibilities in developing the
rules in the terminal system
 The whole terminal have to try hard to gain high performance in work and make
benefit to the Chua Ve terminal.
Visions
In the past, Chua Ve Terminal's primary market was Vietnam. However, in reecent
years the terminal has attracted foreign markets such as Europe and Asia to import and
export commodities in the last seven years. VSICO, East Sea, K-lines, Vinalines, Vosco,
and other transportation corporations and shipping lines are among Chua Ve Port's current
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partners. However, due to being a long-standing branch and unfavorable geographical
position, Chua Ve increasingly loses its position in rivals. It is hard to ignore competitors
in the same system as Hai Phong Port in today's dynamic climate. Tan Vu port, Dinh Vu
port, Nam Hai - Dinh Vu port, Green port, Tan Vu - Lach Huyen port are examples of new
generation ports and wharves. So in reality situation, Chua Ve has to set out new strategies
and aims for the new vision.
-
Increasing work productivity
-
Eliminating the risks in working
-
Expanding the area
-
Recruiting the quality of human resources
-
Opening cooperation network.
2.1.2 Infrastructure of Chua Ve Terminal
Figure 2.3 The facilities at Chua Ve terminal
Sources: haiphongport.com.vn
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Table 2.1 The information of berths in Chua Ve Terminal
No.
No of berth
Length (m)
1
01
156
-8,4
2
02
164
-8,4
3
03
171
-8,4
4
04
177
-8,4
5
05
180
-8,4
05 berths
848
-8,4
Total
Depth (m)
Sources: haiphongport.com.vn
Forklift systems range in size from 4 tons to 30 tons and are used to load and unload
common cargo at the port. Electric weighing system with weighing station up to 120 tons
is erected in 06 lanes at the gate, allowing CY to serve multiple customers at once and suit
their weighing service needs.
Internal transport tractors with a capacity of up to 23 trucks convey containers to and
from the loading and unloading area, as well as empty containers and commodities to the
loading area. The port also has equipment for lashing and conserving items while loading
and unloading, carrying, and preserving commodities at the port such as ciphertexts, cables,
shears, and other dunnage, in addition to the aforementioned equipment.
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Table 2.2 Facilities at Chua Ve Terminal
No.
Equipment
Lifting capacity
Quantity
1
Quay crane
35,6 MT
04
2
Rubber Tyred Gantry Crane
35,6 MT
08
3
Slewing Crane
5 – 40 MT
05
4
Rubber-tyred mobile cranes
30 - 70 MT
02
5
Forklift truck
4 – 30 tons
08
6
Reach stackers
45 tons
04
7
Electronic Weighing
120 tons
01
8
Tractors
20 - 40 feet
23
Sources: haiphongport.com.vn
The terminal has 5 piers which are 848m in length and it is made of steel and reinforced
concrete design according to the grade I of harbor standard, the depth of berth: -8.4m
Container yard is 202,110m2, main yards area: A (AA ... AB), B (BA ... BC), C (CA ...
CE), DA, DE,…
 Pier area: QA
 Cold Container Area: DE
 Warehouse CFS with a storage area of 3,300 m2
 Goods withdrawal and inspection area: KH
 1 volleyball yard
 1 preparing works
 House weighing 80 tons
The equipment at the berth (Berth line)
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 Crane with a 5-tons lifting capacity is used for loading and unloading containers
and exploiting other goods weighing less than 5 tons
 4 QCs, 5 Slewing cranes, 8 RTGs, 2 rubber-tyred mobile cranes.
 Rubber-tyred mobile cranes (specialized wheel rigs) lifting capacity of 35.6 tons
 These devices enable container handling with high speed, fast ship release, and
significantly increase handling capacity.
The equipment at the yard (Yard line)
 8 crane platforms Yard Rubber Gantry Crane (RTG) is installed on a loading
dock with a crane capacity of 35.6 tons, which is used to exploit 40 feet and 20
feet container cargo on the yard.
 4 reach stacker
 Large forklifts with 40-ft and 20-ft automatic frame lifts have a lift from 25 tons
to 42 tons
 8 forklifts specializing in closing cargo
 More than 20 truck heads.
Besides that, Chua Ve had
 2km long railway system running Hai Phong - Hanoi - Lao Cai route
 The terminal also contains a four-story executive office building and other
infrastructure for authorities and staff to live and work in.
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Figure 2.4 Diagram of berth location and container yard
Sources: haiphongport.com.vn
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2.1.3 Organization structure of Chua Ve terminal
Workforce
Total employees: 687 people in which
 Direct production: 510 people
 Indirect production: 177 people
Qualification
 University and higher education: 92 people
 Intermediate: 25 people
 Technical workers: 310 people
 Unskilled workers: 200 people
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Figure 2.5 Organizational structure of Chua Ve Terminal
Director
Vice Director 2
Vice Director 1
Goods and
Business
Operation
Administrative
and organizing
department
Security
team
General
logistics
team
Equipment
operating
team
Loading/
Unloading
team
Production
operating
department
Finance and
Accounting
department
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Technical
Equipment
department
Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
Manager Department
It includes the brand director, the vice directors, and the operations of the terminal.
a) Director
The Director is responsible for the government and Director of Hai Phong Port to
receive the targets of headquarter, organize production and business effectively, complete
the plan target.
b) The Vice Directors
The Vice Director has a role in helping the director in one specialized work which is
based on the ability, specialization, skill, authority, and so on. The director is empowered
by headquarter and be responsible for reporting to the director on assigned tasks. Besides,
he directly manages the work in their major. In addition, he is on behalf of the director
about the departments of the company and the relevant agencies within the scope of
assigned responsibilities.
Vice Director of goods exploitation who is responsible for the organization of carrying
out loading and unloading, management and delivery of imported goods through ports,
directly managing and directing loading and unloading teams
Vice Director of Technical Equipment is in charge of arranging and managing the
management and operation of various types of vehicles, equipment, and mechanics used in
the handling and transportation of commodities.
c) Professional departments
Finance and accounting department: the department has missions in tracking financial
activities, collecting reflects the revenues and expenditures in production and business of
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terminal. Besides, it receives cash from the terminal's finance department for salary
payments.
Administrative and organizing department: it is responsible for clerical work,
organizing procurement of equipment, management of office equipment, organizing the
reception, meetings, and other tasks. This department has to ensure to serve the living needs
of employees. Provide medicine, medical examination and treatment, and treatment for
employees.
Technical equipment department: It is responsible for the direct management of
facilities and equipment equipped by enterprises for production. Organization of loading
and unloading and transporting goods in terminal depends on loading and unloading plans.
Its work is ensuring the technical status of the equipment, taking part in maintaining,
researching errors to save fuel, materials, exploit equipment effectively.
d) Directly production teams
Security team: Security team is responsible for protecting security and order in the
terminal. Their duties are checking and controlling people and vehicles and goods which
enter and leave the terminal to ensure the implementation of the processes and rules of the
branch and against negative manifestations in the management of goods and property of
the terminal.
Loading and unloading team: The loading and unloading team is responsible for
quantity and composition which have to be suitable for the task in the team. It is a large
force to handle loading and unloading goods to meet the requirements of productivity,
quality.
Sales and marketing team: this department has missions in expanding customers and
finding new strategies to develop the performance of the terminal. Furthermore, the sales
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Terminal and Tan Vu Terminal
and marketing team will present services to new customers and make them attracted to the
terminal’s services.
Production operating team: The production operating team is the team in the field that
directly manages the operating of production activities. The team will be the representative
terminal and work with the customer and also resolve the problems at the terminal.
2.2 Overview of Tan Vu Terminal
Tan Vu terminal is also one of the branches of Hai Phong joint-stock company like
Chua Ve terminal. Tan Vu terminal is one of 5 branches of Hai Phong Port Joint Stock
Company, including that is Chua Ve Terminal, Tan Vu Terminal, Hoang Dieu Terminal,
Hai Phong Port Medical Center Ltd, and Hai Phong Port training Ltd. Hai Phong.
 Trading name: Hai Phong Joint Stock company - Tan Vu Terminal
 Address: DinhVu – Cat Hai Economic Zone, Dong Hai 2 ward, HaiAn district,
Hai Phong city, VietNam
 Business certificate: 0200236845
 Tel and Fax: (+84 - 225).3262606
 Email: Tanvuhaiphongport@hn.vnn.vn
 Website: www.haiphongport.com.vn
 Logo of Tan Vu Terminal is the same as Chua Ve terminal
Tan Vu Container Terminal has been providing a range of services as well as Hai Phong
port.
 Cargo handling
 Road transport
 Inland waterways transport
 Warehousing and storage
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 Container repair and cleaning service
 Import - Export service
 Ship-broker, shipping agency, sea transport agency, tallying, forwarding, cargo
handling, cargo lifting, customs clearance service
 Towage and ship assistance
 Equipment repair
 Motor vehicle for rent
 Machine, equipment, and other tangible assets without operators for lease
 Beginner and Intermediate training
 Medical and clinic service
Figure 2.6 The position of Tan Vu Terminal (arrow)
Sources: haiphongport.com.vn
2.2.1 Mission and Vision of Tan Vu terminal
Tan Vu branch is created by the parent company with the ideal conditions and
environment to compete with other competitors. Tan Vu can be considered as the next
generation of Chua Ve terminal. Taking advantage of the infrastructure, convenient
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Terminal and Tan Vu Terminal
location and modern equipment, Tan Vu Wharf strives to continue developing in a modern
direction, improving the port's productivity and service quality through investment
programs. depth, construction and expansion of berths, improvement of technology and
equipment for loading and unloading. Besides, the application of information technology
in production must be encouraged to deploy more often. Last year, on June 17, 2020, Hai
Phong Port Joint Stock Company and VNPT Hai Phong "held the Signing Ceremony of an
Information Technology and Telecommunications Cooperation Agreement from 2020 to
2025" to research and apply and "deploy science and technological advances in information
technology and telecommunications in production and business activities of Hai Phong
Port towards the goal of digitization by 2025".
2.2.2 Infrastructure of Tan Vu Terminal
Figure 2.7 Slewing crane at Tan Vu terminal
Sources: haiphongport.com.vn
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Terminal and Tan Vu Terminal
Table 2.3 Information of container yard at Tan Vu Terminal
No.
Year of building
Area
Area (m2)
1
2009
Area A, B
80.000
2
2012
Partly area A, B, C
45.200
3
2013
Area C, D
65.500
4
2014
Area D, E
99.300
5
2015
Partly area D, E
80.000
05 areas
370.000
Total
Sources: haiphongport.com.vn – material of Tan Vu
Table 2.4 Facilities at Tan Vu Terminal
No.
Equipment
Lifting capacity
Quantity
1
Quay crane
40 MT
08
2
Rubber- tyred gantry crane
40 MT
26
3
Slewing Crane
5 – 45 MT
07
4
Container tractor
20 - 40 feet
41
5
Rubber-tyred mobile crane
70 MT
01
6
Forklift
4 – 30 tons
11
7
Reach stackers
7 - 45 tons
08
8
Reefer plugs
9
Electronic Weighing Bridge
1500
120 tons
02
Sources: haiphongport.com.vn – material of Tan Vu
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2.2.3 Organization structure of Tan Vu terminal
Board of Directors
Administrative
Division
Finance and
Accounting
Department
Security Team
OPS Team
Sales and
Marketing
Department
Manufacturing
Center
Technical
equipment
Department
Maintenance &
Repair Team
Handling Team
Mechanized
Team
Sources: haiphongport.com.vn – material of Tan Vu
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Table 2.5 Management information
NO
1
2
3
4
PHONE – FAX - EMAIL
NAME - POSITION
Le Minh Hai - Director
Phone: 0225.3262606
Email: hailm@haiphongport.com.vn
Nguyen Manh Du – Vice
Phone: 0225.3262959
Director
Email: dunm@haiphongport.com.vn
Nguyen Van Dung –
Phone: 0225.3262601
Vice Director
Email: dungnv@haiphongport.com.vn
Pham Van Ngan – Vice
Director
Email: nganpv@haiphongport.com.vn
Sources: haiphongport.com.vn
Executive committee
a) Director
The leader of the Tan Vu terminal branch is Mr. Hai - the leader is being responsible
for all activities: production, business, and organization.
b) Vice Directors
- Vice Director of Exploitation – Mr. Dung: Direct the operation of cargo handling,
handling import and export goods through the port.
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Terminal and Tan Vu Terminal
- Vice Director of Technique – Mr. Du: Being responsible for organizing and managing
the use of vehicles and equipment for loading, unloading and transporting goods.
- Vice Director of Warehouse – Mr. Ngan: Managing and directing professional
departments such as salary, accounting, business, administration, and warehouse work.
c) Technical service sections
+ Finance and Accounting Department
Based on the production and business situation to advise the director on labor wages
based on effective use of labor, salary payment according to the unit price of the port
authority and the salary policy of the state. Especially under the great influence of the
COVID-19 pandemic, the employees in this department are under a lot of pressure. Mrs.
Ha said, "The salary reduction is also due to a part of the COVID-19 pandemic, which
affects not only the company in general but also the lives of employees in particular.
Quarterly bonuses have since been reduced."1
+ Production Department
This is an important department. The production department organizes the operation of
ships and goods entering the port, builds a plan for mooring, warehouses and monitors the
situation of loading and unloading goods. Besides, the team is also responsible for advising
the leadership on measures to effectively manage the port's technical facilities.
+ Accounting Department
The port's staff must oversee the port's financial operations, and collect and reflect the
port's revenues and expenditures. Annual financial reports must be made to the corporation.
In addition, the accounting department also has to manage the calculation and check of
1
A quoted from Mrs. Ha – officer of finance and accounting department
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Terminal and Tan Vu Terminal
revenues and expenditures during the operation of Tan Vu terminal such as cash fund
targets, salaries, bonuses, and other allowances. through monetary value in accordance with
the company's development policy and the policy of the state.
+ Maintenance and repair team
This team is responsible for managing and monitoring all types of equipment at the
port, then make plan regular maintenance and repair for equipment and works. To operate
effectively, it is necessary to have the equipment to serve the development and production
process. Therefore, the responsibility of this team is very high and the employees in this
team are all trained with the level of machine engineers.
+ IT Department
Under the advancement of science, applying the digital era to improve efficiency, save
time and human resources, this team is constantly learning and developing. The team
helped Tan Vu successfully apply ePort - an electronic application that greatly improves
the cargo handling process at the port. In addition, the department staff also provide cargo
data to shipping lines and customers when they need it.
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Terminal and Tan Vu Terminal
CHAPTER 3: COMPARATIVE ANALYSIS ON THE
RECEIVING PROCESS OF INBOUND CONTAINER CARGO AT
CHUA VE TERMINAL AND TAN VU TERMINAL
3.1 The receiving process of inbound container cargo at Chua Ve terminal
Tabe 3.1 Process of Chua Ve terminal
No
Related
Activities
Related documents
Employees
Delivery of order (original), bill of
Receiving papers and notices
Step 1
from ships and owner
Procedure
office
lading (copy version)
Letter
of
introduction
+
(CCCD)
Manifest
Loading List
Collect container storage fee at
Step 2
Procedure
the yard and print EIR
office
Print Working sequence sheet
Working Sequence Sheet
EIR
Print lifting ticket (BM02) for the
owner.
Delivery
Step 3
Register
and
write
EIR ticket (see in appendix)
vehicle Department
numbers in EIR.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
Guide the driver (empty truck) to
the right position in C.Y
Step 4
Guard
Time: Gate in
Reporting and receipting for Mechanical Lift ticket
container cargo.
Check and solve the problem
Step 5
container
Security -
Cargo Outturn Report (COR)
yard
Step 6
Completing the order, update on
MIS
Gate
Lift ticket
Check car number, seal,
Step 7
EIR
container number
Open the barie for the car out
Gate
Time: Gate Out confirmation
Guard
Step 1: Chua Ve Terminal receives papers and notices from ships and the owner
First of all, the owner of the goods shows Manifest, the list of imported goods,
referrals, and IDs, and notices the shipment to the port procedure office.
Staff will take a look then confirm to the owner of the goods that he could take his
shipments.
At the general delivery and receiving office of the port, the tallyman at the office will
receive information from the shipping agent through email to prepare the operation for
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
receiving and delivering container cargo. The documents that are relevant to the container
cargo such as:
+ Cargo manifest
+ Container packing list
+ Container shifting (if necessary)
Then, verify the data which includes a total of the container (types 20ft or 40ft), freight
or shell, specific containers like reefer containers, danger containers. If there is errored
information, the tallyman at the office must send an email to require the shipping agent
confirmation.
Step 2: Collect container storage fee at the yard and print EIR/ Print Working
sequence sheet
When the shipping agent’s information has been accessed, the general delivery and
receiving office will immediately start handle on the data source and update the MIS
system:
+ For Cargo Manifest, the office will verify the owner of the container cargo, bill of
lading number, agency seal.
+ For the General Stowage Plan, the office will get the position of one by one to unload
the container cargo from the vessel. Container cargo on the deck will be unloaded first,
then from the hold of the ship.
Port staff will receive paperwork and process cargo data, open the MIS system. Collect
THC fees.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
After completing the procedure, the procedure staff will print the EIR form (then the
owner deliver the EIR to the truck driver), the working sequence sheet, the COR, the
ROROC sheet, and the loading and unloading report.
Step 3: Receiving the container cargo from the ship and transporting to the
Container Yard/ Delivery to Owner
The general delivery and receiving department will dispose of both tallyman at the
Quay and a tallyman in the Container Yard.
The tallyman at the Quay takes responsibility after getting the information like working
sequence sheet, container stowage list, container shifting (if it is necessary) from the
office:
+ Checking up the container condition includes container number, agency seal.
+ Setting up the document for receiving container cargo and announcing drivers to drive
the transport vehicle to the port’s Quay.
+ Providing information about the sorting area and roof checking station for broken
container cargoes.
The conductor at the quay will direct the workers to unload the container from the ship
to the port’s transport vehicle.
Notices for receiving and delivery of container cargo at the Quay:
+ Before transporting container cargo to the Container Yard, it must be arrived at the
roof checking station to check the roof and condition of the cargo container will be recorded
in the container condition report (Cargoes Outturn Report)
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
+ In case the container cargoes have not been unloaded from the ship, the documents
must be transferred to another staff in the next shift to keep going the work.
+ In case noticing the damages for container cargoes like ben, broken, hole, dirty, rusty,
scratched, the driver is required to transport the container back to the private zone to refix
and preserve the container cargo under the direct of tallyman.
Besides that, it needs supports from Container Yard’s conductor and mechanized team
to carry container cargoes to the Container Yard.
For the mechanized team, they take responsibility for
+ Follow the direction of the conductor to transport container cargoes
+ Driving means of conveyance to raise and lower container cargo in the correct
position has been appointed.
Ending the work, the tallyman in the Container Yard must rewrite the exact position of
container cargo in order to help the consignee can find out the container cargo he needs
without wasting too much time.
 Notice for transporting the container to the CY: Container condition will be the
basis legal in any dispute between the port and the shipowner or consignee.
Step 4: Reporting and receipting for container cargo
Next, the owner told the driver to prepare an empty car for loading cargo. The delivery
department will check the EIR ticket, the license, write the vehicle number on the EIR,
update the vehicle number and container number into the MIS system. Print the customer
lift ticket and stamp.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
Tallyman at the Quay sending back the Working Sequence Sheet to the office. When
the Working Sequence Sheet of container cargo is arrived at the general delivery and
receiving office. The COR, ROROC staff will:
+ Rechecking and evaluating the fidelity of the document, the productivity of each shift,
then the officer will store the information, and access the document data to MIS software
+ After accessing all quantities of containers in the software, the staff will make and
print the ROROC and COR report for container cargo to sign with the shipowner and
shipping agent.
The ROROC and COR reports are transferred to the procedure office to be keen on
making orders and payment for the consignee.
 Notice section for receipting for cargo: All the note section, signature, and
confirmation of COR will be the legal basis for the port to complete the receiving
and delivery process for container cargo.
Step 5: Check and solve the problem container
If there is any damage, wrong number, guide the driver to the delivery station to handle
it.
The forwarding department along with the security guard will take over the inspection
if there is a problem and solutions to resolve. Receive, inspect and resolve the problem
container.
Step 6: Completing the order at the procedure office (update on MIS
Save EIR ticket, lift ticket.)
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
By the time the Report On Receipt Of Cargo has finished and informed to the client,
the client has brought the D/O ( Delivery Order) to the procedure office to make delivery
and receiving procedures.
The staff procedure department will verify the D/O for the client, and check the
payment on the MIS software, before providing the EIR (Equipment Interchage Receipt –
EIR) to the consignee. When the consignee completes all the payments, the procedure staff
will give him the EIR.
 Notice: The EIR has 4 sheets (white, blue, pink, and yellow). The white sheet is
kept by the procedure department, the blue sheet is for general delivery and the
receiving team, the pink sheet for the consignee, and the yellow sheet for the
security guide.
Step 7: Gate guard (lane exit) and End
At the end of the process, gate out time confirmation check the load, save the gold link.
Tallyman at the gate will check the condition of the container cargo, the agency seal and
finish writing the date, shift on the EIR for the consignee, and updates on the MIS system.
Open the Barie for the car out.
The consignee deliveries container cargo out of the port and completes the process of
receiving and delivering inbound container cargo at Chua Ve Terminal.
End process.
3.2 The receiving process of inbound container cargo at Tan Vu terminal
Tan Vu Terminal's process is almost the same as that of Chua Ve Terminal. The
difference is the application of technology of the 4.0, so it can save a great amount of time
in the production process of Tan Vu terminal.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
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This is the process of Tan Vu Terminal: ePort system
Step 1: Log in to Tan Vu Terminal's ePort system according to the provided account
Go to www.haiphongport.com then choose ePort.
- The system will display the services provided by Tan Vu terminal and choose the
service which is the delivery of the FCL container.
Figure 3.1 The home page of ePort
Sources: haiphongport.com
- Fill in information into the system such as bill of lading number, trip number, ship
name.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
Step 2: The system will send the OTP code to the registered phone number, enter the
OTP code to continue.
Step 3: Declare the Container. At this step the containers of the EDO number, press
enter to continue. Next, choose the containers to service.
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Terminal and Tan Vu Terminal
- Have some services such as storage, warehousing, RF power, container weighing,
container sterilization, ... choose 1 or more desired services.
Step 4: The system will update the container status for the shipper (the container has
been made custom clearance or not)
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
Step 5: Enter all information: consignee, phone number, means of transport.
Step 6: Payment method and complete process.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
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3.3 Comparison and evaluation
Explanation of the details of 2 processes.
a) The first factor is the working step.
Tan Vu only has 6 steps meanwhile Chua Ve terminal has 7 steps. Although it is only
1 step less but the difference is huge because the time is not only shortened, but the
procedures in these steps have also been greatly reduced. The operation is smooth and does
not need human intervention. Tan Vu terminal has applied 4.0 technology in its production
process.
Hai Phong Port has developed a software called ePORT. And Tan Vu is the only unit
of Hai Phong Port to date that applies this software and technology. This technology can
be considered the most modern technology of Hai Phong at present. It only takes about 35 minutes to complete the procedure to deliver the container to the cargo/ shipowner.
At Chua Ve Terminal, follow the steps in turn according to the process mentioned in
section 3.1. Chua Ve terminal is a very old branch, it has existed and developed for more
than 40 years. The process is classic and has not kept pace with the development of the
digital age and customer demand and satisfaction. Due to a lot of competition from modern
new ports and the later appearance of private ports with more favorable locations, Chua Ve
is no longer one of the best cargo intersections in the Northern port cluster. The
management realized that the peak period and the not-so-convenient location of Chua Ve
terminal was no longer a great advantage in competing with the new and more modern
ports established later. So that is one of the reasons Tan Vu branch with modern technology
was established. Tan Vu can be considered as the second generation of Chua Ve. But this
does not mean that Chua Ve is no longer a destination for shippers and major shipping lines
in the world. Chua Ve constantly strives to develop what is inherent and makes its name
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
so that it can keep up with the development trend of the times, the need for fast response
to services and in the past, Chua Ve is gradually being invested to grow stronger.
b) The second differentiating factor is the delivery time.
Thanks to the application of technology in the work, the procedure time will be greatly
shortened. The fact is that the steps and procedures at Chua Ve terminal if done in turn and
without too much help of technology, will take about 1 hour. All stages such as filling in
the available form: the container information, number of voyages, name of ships were
handwritten by staff at the procedure office. After writing the information, an EIR will be
issued. The shipowner keeps going to take the EIR paper to the container team's office,
then the leader of the team will confirm and print the lifting ticket and so on like the process
which was mentioned. The shipowner will have to run from this office to another office
which costs him a lot of time. So it will not meet customer satisfaction. There are a lot of
labor and time are wasted, while a shift just lasts 6 hours. A ship's cargo handling time
from the ship arrives at the berth and leaves is about 24 hours.
The fact is that if each working shift completes imported FCL procedures in 1 hour and
the left 5 hours of hard work, it could be able to complete imported about 75 - 80 containers.
And when a ship arrives at the berth, there are 150 - 260 containers. So about 33 containers
must be completed loading per hour. But if too much time was wasted on the procedure so
33 containers will stay on the ship not unloaded. During the impact of the COVID-19
pandemic, many companies must cut down their workers to minimize economic losses and
maintain operations. Therefore, the application of digital technology, simplifying
procedures and papers are necessary in order to respond to the situation.
c) The third different factor is the equipment, facilities.
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The third factor is the equipment used in Tan Vu. Berth must have good conditions and
facilities to be able to work. Because it is a newly established branch, Tan Vu is invested
with extremely modern equipment.
Table 3.2 The quantity of import FCL container cargo of Chua Ve terminal (2020)
FCL cargo
Shipping Line
Voyage
20 feet
40 feet
GLS
135
14,967
14,197
GMD
1
111
98
VFC
117
14,304
9,661
VMC
2
282
156
VOS
83
8,929
5,336
VSC
85
13,638
11,503
Total
423
52,231
40,951
Sources: Report of Chua Ve terminal
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
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Table 3.3 The quantity of import FCL container cargo of Tan Vu terminal (2020)
FCL cargo
Shipping Line
Voyage
20'
40'
GLS
150
18,954
14,020
GMD
101
11,797
9,293
VFC
130
16,797
14,121
VMC
60
6,693
4,093
VOS
110
13,929
9,017
VSC
89
10,698
7,907
Total
630
78,868
58,451
Sources: Report of Tan Vu terminal
Table 3.2 and 3.3 show the quantity of import FCL container cargo of Chua Ve and Tan
Vu in 2020. These figures show the effectiveness when applying technology can bring huge
advantages. The output of Tan Vu terminal is nearly 1.5 times higher than the output of
Chua Ve terminal. It also reflects customer satisfaction because the number of voyages and
cargoes entering Tan Vu is higher, customers prefer Tan Vu's services and Tan Vu meets
the demands and satisfaction of customers.
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Figure 3.1 QC at Tan Vu terminal (focus on the arrow)
Sources: haiphongport.com.vn
Figure 3.2 QC at Chua Ve terminal (focus on the arrow)
Sources: haiphongport.com.vn
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
The yellow QC is from Chua Ve terminal and the blue one is the same modern QC in
Tan Vu.
To be able to get in the control cabin of this QC:
 In Chua Ve workers have to climb the whole manually by their own strength and
will take a lot of time for workers and can be dangerous.
 As for the QC equipment in Tan Vu, having a small elevator going up and down,
extremely safe and save time.
The difference is small, but it is these differences that contribute to an increase in
output, increasing customer satisfaction. Besides, there are also differences in the technical
specifications of the device. For example, the old equipment in Chua Ve only allowed to
operate less than 70%, which means that in 1 hour, it can load about 50 containers. At the
pier, Chua Ve arranged 2 QCs to work and but Tan Vu arranged 3 QCs to load. As for the
condition that Tan Vu's equipment can load 80 containers in 1 working hour.
Besides modern QC, equipment such as RTG, slewing-crane, reach-stack are also
modern than the facilities of Chua Ve. The load of these devices is heavier, avoiding
damage, thereby saving operating costs.
3.4 Recommendations
Based on these reasons and analysis, we make the judgment that Chua Ve terminal is
very difficult to be like Tan Vu terminal and Chua Ve terminal should have some change.
It is difficult for Chua Ve to invest new facilities and it is difficult to turn Chua Ve terminal
into Tan Vu terminal. In terms of geographical location, Chua Ve terminal has existed for
a long time, its location is deep in the inland waterway with a very narrow river bed, which
is not convenient for large ships to enter and exit. As we can see, Tan Vu terminal is located
in a quite convenient location. The advantage here is because of two factors: Tan Vu has a
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wharf depth of -9.4m (the depth at Chua Ve terminal is -8.4m), it favorable condition for
ships with large tonnage to enter and exit. Vessels have enough water depth, enough space
for navigation. As for the position of Chua Ve, it will take time for the boats to go around
to get to the sea. The second factors is around Tan Vu has a convenient transportation
system with two highways and a road across the sea. This is very convenient for the
transportation and distribution of goods. Besides, near Tan Vu terminal is Nam Hai ICD an extremely important partner of the Tan Vu branch. In terms of funding to renew Chua
Ve, greatly affected by the COVID-19 pandemic in all aspects, Hai Phong port has to
implement the policy of reducing manpower and streamlining the apparatus to maintain
Chua Ve's operation. terminal so to be able to invest in modern equipment like Tan Vu
terminal requires huge resources and this is not the right time for us.
On the other hand, Chua Ve terminal can completely apply ePort technology to simplify
procedures for customers, increase efficiency and save manpower according to the policy
of Hai Phong Port and above all will gradually attract more customers. regain the trust of
customers and shipping lines.
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CONCLUSION
Our group want to send a special thank to Chua Ve Terminal and Tan Vu terminal for
giving me a rewarding dissertation and learning a lot of experiences.
Customers are a business's most precious asset, thus ensuring that customers are satisfied
with the service provided by the company is a top priority. With over 90% of CEOs
believing they are primarily competing on the basis of the customer experience in today's
market economy, it's evident that customer service representatives must prioritize these
tasks before, during, and after every single customer engagement.
Through the dissertation, we have looked into some of the limitations and drawbacks of
vessel handling services and provided some feasible methods for dealing with them.
Hopefully, the company, its employees, and the Board of Directors will consult and
examine the ideas we provide in order to improve the distribution firm's long-term growth
and development.
Thanks for the help of the workers at Chua Ve terminal and Tan Vu terminal backed us
up enthusiastically while we worked on this dissertation. Thanks to the research
information and Mrs. Pham Thi Yen's assistance. Our dissertation would not be able to
complete without their assistance. This would be extremely beneficial to us in our future
careers.
Finally, there will be minor errors in the process of creating and finalizing the graduation
thesis. We have put all our effort to complete our dissertation. We are ready to hear all
feedback in order to be better in the future!
Sincerely!
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
REFERENCE
1. Nghi dinh 146/2016/NĐ-CP quy dinh viec niem yet gia, phu thu ngoai gia dich
vu van chuyen hang hoa cong-te-no bang duong bien, gia dich vu tai cang bien
2. Van-ban-hop-nhat-17-VBHN-VPQH-2019-Luat-Thuong-mai-thu vien phap
luat
3. haiphongport.com.vn
4. The report of Chua Ve terminal and Tan Vu terninal in 2020
5. Vietnam Freight Forwarding & Logistics Community
6. Maritime Vietnamese Law 2015
7. Hoi thao "lay khach hang lam trung tam" – Hai Phong port meeting 2021.
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
APPENDIX
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
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Comparative analysis on the receiving process of inbounnd container cargo at Chua Ve
Terminal and Tan Vu Terminal
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Comparative analysis on the receiving process of inbounnd container cargo at Chua
Ve Terminal and Tan Vu Terminal
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