Health Careers
Ch. 4.2 Personal and Professional Qualities of a Health Care Worker
INTRODUCTION: Certain personal characteristics, attitudes, and rules of appearance apply to all health
care workers, even though they may be employed in many different careers. This assignment will help
you review these basic requirements.
INSTRUCTIONS: Read the information on Personal and Professional Qualities of a Health Care Worker.
Then follow the instructions in each section and complete this assignment.
1.
How do you determine which type and color of uniform to wear in your place of employment?
2.
List three (3) basic rules to observe in regard to shoes worn in a health career.
3.
List three (3) ways to control body odor.
4.
List three (3) reasons for keeping fingernails short and clean.
5.
What can be used to keep the hands from becoming chapped and dry because of frequent
handwashing?
6.
Why is it important to keep long hair pinned back and off the collar when a job requires close
patient contact?
7.
What jewelry can be worn with a uniform?
8.
Why should excessive jewelry be avoided?
9.
What is the purpose of makeup?
10.
Should tattoos be avoided?
11.
List four (4) factors that must be met to avoid interfering with the communication process.
12.
What is wrong with the following communication processes as they relate to patients?
a.
"I think your problem is cholelithiasis."
b.
Speaking in a very soft, muted tone
c.
Radio playing loudly while preoperative care is discussed
d.
"I don't got any appointments at that time."
e.
"I don't know. Who cares?"
f.
Interrupting before the patient has finished speaking
13.
Define listening:
14.
Why does reflecting statements back to the speaker help in the communication process?
15.
Nonverbal communication involves the use of _______________, __________________,
____________________, ___________________, and ___________________ to convey messages or
ideas.
16.
Why is it important to observe a person's nonverbal behavior?
17.
List three (3) common causes of communication barriers.