Andrew Fabrizi
10 Loch Loyal Court
Penfield, NY 14526
October 7, 2022
Laptops, Inc.
Attention: Ms. Smith, Head of Customer Service
123 Main Street
New York, NY 10001
Dear Ms. Smith,
I am writing to you to request a refund of $574.99 for a laptop that I recently purchased from
Laptops, Inc. When I received the laptop, there were multiple issues, including physical damage,
and there was no charger included in the box, despite the promises on your website.
On September 29, 2022, I placed an order for an E550XL laptop costing $574.99. On your
website, it stated that all laptops costing $500 or more would have a free charger included in the
order. I received the laptop on October 5th. However, there was no charger included with it. In
addition to the lack of charger, the laptop screen has multiple scratches in it. The CD/DVD drive
is also nonfunctioning, and will not recognize any disk inserted into it. Since the product I
received is not what was promised on your website, I would like to return it and receive a full
refund of my purchase.
I will repackage the laptop in its original packaging, and mail it to the same address as this letter.
Additionally, please send my refund of $574.99 to my address as listed at the top of the page.
Thank you.
Sincerely,
Andrew Fabrizi